synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed an agreement to purchase select Interactive Intelligence-related contact center assets of its South African-based reseller, ATIO Corp. Pty Ltd.

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.

synopsis: The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications solution provider based in Minneapolis. The deal closed today. Terms were not disclosed.

synopsis: Nuance Communications, Inc. the leading supplier of speech solutions, announced that it has closed the acquisition of Viecore, Inc., a consulting and systems integration firm specializing in the deployment of contact center solutions for large enterprises.

synopsis: Interactive Intelligence, a global provider of unified IP business communications solutions, has acquired Agori Communications, GmbH, a Frankfurt, Germany-based reseller of the Interactive Intelligence multichannel contact center solutions.

synopsis: GROUP Business Software AG, the world’s largest provider of business solutions built for IBM Lotus software, announced that it will acquire Lotus911. The deal will not only expand the product portfolio of GROUP, but extend its North American presence, adding resources in the Southeast, Midwest and on the West Coast.

synopsis: CRM manager, a leading on-demand software consulting firm, announced its intent to acquire Redxlerant Inc., a leading provider of CRM consulting and training. The merger of these two leading salesforce.com partners will enable CRM manager to become a national Software-as-a-Service (SaaS) consulting and integration firm.

synopsis: Information Technology Resources, Inc. announced its merger with Partners Consulting Services, Inc., a privately-held national IT organization specializing in IT staffing, ERP Implementations and Identity Management Solutions. Partners Consulting Services merged last year with CPSG, an Oracle Certified Partner.

synopsis: KANA Software, Inc., a world leader in multi-channel customer service, has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments.

synopsis: Perficient Inc., an information technology consulting firm, said Friday it has agreed to acquire Bay Street Solutions Inc., a San Francisco-based consulting firm for about $9.3 million in cash and stock.

synopsis: Cloud Sherpas, the number one provider of Managed Google Apps Solutions in the U.S., has merged with GlobalOne, a salesforce.com platinum consulting partner. Established in 2007, GlobalOne enables enterprises to realize the potential of cloud computing.

synopsis: Feel Europe Groupe, a consulting firm, has announced that they have acquired Team Partners Group SA, a IT consulting firm that deals with customer relation management.

synopsis: Blytheco, LLC is pleased to announce that the company has acquired Denver-based SFA Technology. Blytheco, LLC is the leading Sage business partner, representing CRM, ERP, and HRMS solutions from its nine nationwide locations. SFA Technology represents Sage SalesLogix.

synopsis: Blytheco, LLC is pleased to announce that the company has acquired the Sage SalesLogix practice of Columbus, Ohio-based Result Data Consulting, Ltd. Blytheco, LLC is the leading Sage business partner, representing CRM, ERP, and HRMS solutions from its nine nationwide locations.

synopsis: IBM announced an agreement to acquire the business of RedPill Solutions, a privately-held company headquartered in Singapore. RedPill provides advanced customer analytics services to businesses in industries such as financial services, telecommunications, technology and hospitality.

synopsis: San Ramon accounting firm Armanino McKenna acquired Gateway Solutions, a provider of CRM solutions, in Portland, Oregon. Gateway’s headquarters in Portland will become an office of Armanino McKenna, adding to the firm’s geographic expansion in the Pacific Northwest.

synopsis: Avanade Inc., a business technology solutions and managed services provider, announced it has completed the acquisition of eCONNEX, a German-based leader in Microsoft Dynamics® CRM consulting services, making Avanade the leading services provider for Microsoft Dynamics CRM in Germany.

synopsis: Accenture has completed its acquisition of Neo Metrics Analytics S.L., a leading consulting firm specializing in optimization and predictive analytics based in Madrid, Spain. The acquisition will enable Accenture to further develop advanced analytical models across all industries and business functions.

synopsis: Pentad Solutions LLC, a Redmond-based technical and analytics consulting company, announced a significant merger and re-alignment of its management team. Pentad has agreed to merge with Octane Data LLC, a Kirkland-based data strategy and business intelligence consulting firm.

synopsis: Leading Sage Software business partner Blytheco, LLC is pleased to announce that Blytheco has acquired Tampa-based Evanoff Business Software. The transaction will further strengthen Blytheco's existing sales and professional services practice in Florida and add to a growing national presence.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed an agreement to purchase select Interactive Intelligence-related contact center assets of its South African-based reseller, ATIO Corp. Pty Ltd.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed a stock purchase agreement to acquire its Netherlands-based reseller, Brightware B.V. As part of the all-cash transaction, Brightware’s 14 employees will join Interactive’s current sales, marketing and support teams.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed an agreement to purchase select Interactive Intelligence-related contact center assets of its South African-based reseller, ATIO Corp. Pty Ltd.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite. CallTime undertakes consulting, project management, system integration and offers a range of managed services to its customers and partners.

synopsis: Interactive Intelligence, a global provider of unified IP business communications solutions, has acquired Agori Communications, GmbH, a Frankfurt, Germany-based reseller of the Interactive Intelligence multichannel contact center solutions.

synopsis: Interactive Intelligence, a global provider of unified IP business communications solutions, has acquired Global Software Services, Inc., doing business as Latitude Software, a privately-held provider of debt collection software and services.

synopsis: Interactive Intelligence, a global provider of unified IP business communications solutions, has acquired privately-held AcroSoft Corp., a provider of insurance content management solutions. Acquisition to Add Document Management and Workflow Applications for Insurance to the Interactive Intelligence Unified IP Business Communications Solutions.

synopsis: The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications solution provider based in Minneapolis. The deal closed today. Terms were not disclosed.

synopsis: SER Solutions, Inc., a leading provider of contact management and speech analytics solutions, has acquired Strategic Communications Systems an innovator in technology for inbound, outbound and fully-blended customer contact centers. The acquisition of SCS will enable the company to further extend its product offering.

synopsis: SAP AG announced the acquisition of Wicom Communications, a leading, privately-held provider of all-IP contact center and enterprise communications software based in Espoo, Finland.

synopsis: Intervoice has purchased the assets of Nuasis, a leading provider of Internet-enabled, customer contact software. As part of the agreement, Intervoice has purchased Nuasis' products, intellectual property, customer and channel contracts and other assets, and will assume certain obligations. Also, Intervoice hired many of Nuasis' employees.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.

synopsis: NICE Systems a leading global provider of intent-based solutions announced the acquisition of eglue, a leading provider of real-time decisioning and guidance solutions. NICE customers will benefit from the strategic expansion of the company's enterprise contact center and back office offering.

synopsis: Aspect, a unified communications and contact center software and services provider, announced it has acquired substantially all of the assets of Applied Information Management Limited and its wholly owned subsidiary, AIM Technology, Inc., a provider of analytical performance management software solutions.

synopsis: Convergys Corporation a global leader in relationship management, announces the successful closing of its acquisition of Intervoice, Inc. This combination provides clients with a suite of solutions, from a single source, that enhances customer and employee interactions and simplifies operations.

synopsis: Servigistics, the worldwide leader in Service Lifecycle Management software, announced that it has acquired Kaidara, a provider of customer service software applications for knowledge management, intelligent search, complex diagnostics, analytics and user experience.

synopsis: Cicero Inc., a leading provider of desktop automation and integration solutions, announced that it has completed the acquisition of SOAdesk, LLC's innovative Customer Interaction Management (CIM) technology -- United Desktop.

synopsis: KANA Software, Inc., a world leader in innovative customer service solutions, announced the closing of a transaction with an affiliate of Accel-KKR, a technology-focused private equity firm, in which the Accel-KKR affiliate has bought substantially all of KANA's assets and liabilities.

synopsis: Genesys Telecommunications Laboratories, an Alcatel-Lucent company and the leader in customer service software, expanded its portfolio by acquiring Conseros, which provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually anywhere in the enterprise.

synopsis: EMC Corporation, the world leader in information infrastructure solutions, has completed the acquisition of Carlsbad, CA- based Document Sciences Corporation, a leading provider of document output management and customer communications management software that facilitates highly personalized, multi-channel communications.

synopsis: CDC Software, a wholly owned subsidiary of CDC Corporation and a provider of industry-specific enterprise software applications and business services, announced today that it has completed its acquisition of Saratoga Systems, a leading provider of vertical CRM solutions for large, global enterprises.

synopsis: CDC Software, a wholly owned subsidiary of CDC Corporation and a global provider of industry-specific enterprise software applications and consulting services, announced today the acquisition of Respond Group, Ltd. a leading European provider of software applications for improving customer service through the management of complaints.

synopsis: Skywire Software, a privately-held enterprise software company, announced the successful completion of its $127 million acquisition of Docucorp International, a leading provider of Customer Communication Management solutions. The companies will merge to create one of the largest software and services providers.

synopsis: Verint Systems Inc., a leading provider of analytic software-based solutions for security and business intelligence, announced the acquisition of Mercom Systems, Inc., a privately-held provider of interaction recording and performance evaluation solutions for small-to-midsize enterprises with contacts centers.

synopsis: Magic Software Enterprises Ltd., a leading provider of state-of-the-art business integration and development technology, announced that it has sold its CRM activity in Israel and abroad to eContact Software Ltd.

synopsis: Cisco Systems Inc. has completed the acquisition of the privately-held company Audium Corp of New York, New York., aiming to offer business clients comprehensive systems combining voice, video, data and mobile. The network equipment maker said it will pay $19.8 million in cash for Audium Corp.

synopsis: Today, Mercury Interactive Corporation , the global leader in business technology optimization software, announced that it has acquired service desk and ITIL-based technology and research and development resources from Vertical Solutions, Inc. Mercury now owns the VSI PowerHelp IT product and related core technology.