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Like Voxify

closed 2/7/2012 via Wall Street Journal

24/7 Customer, acquired Voxify

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.
buyer: 24/7 Customer
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India.
target: Voxify
Voxify continues to be recognized as the top-ranked speech self-service solution provider for enterprise contact centers. It has invested in technology to free enterprises from the timelines, costs, performance challenges, and maintenance burden of traditional professional services engagements.
price ($mm)
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closed 3/5/2014 via Market Watch

Enghouse Systems Limited, acquired IT Sonix AG

synopsis: Enghouse Systems Limited CA announced that it has acquired IT Sonix AG. IT Sonix is a software provider specializing in outbound contact center solutions with a particular focus on tele-marketing.
buyer: Enghouse Systems Limited(US:EGHSF:$136.37)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth.
target: IT Sonix AG
IT Sonix AG specializes in the development and sale of high-quality telecommunications solutions as well as customized, intuitive software. In addition to its headquarters in Leipzig, the internationally active IT Sonix AG has offices in Belper/Derby (UK) and Bolzano (Italy).
price ($mm)
$9.62
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closed 3/5/2013 via Company Press Release

Komutel, Inc., acquired Novo Technologies

synopsis: Novo announces its acquisition by Komutel, a leading Enterprise Communication software developer. Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers.
buyer: Komutel, Inc.
Komutel is a high technology company specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling.
target: Novo Technologies
Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers. It has has extensive experience across a range of industries, including finance, government, health, insurance, and retail.
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closed 2/1/2012 via BusinessWire

Permira, acquired Genesys Telecommunications Labs, Inc.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.
buyer: Permira
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth.
target parent: Alcatel-Lucent
target: Genesys Telecommunications Labs, Inc.
Headquartered in Daly City, CA, Genesys Telecommunications Labs is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations.
price ($mm)
$1,500
rev ($mm)
$500
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 7/6/2011 via BusinessWire

Interactive Intelligence, Inc., acquired CallTime Solutions

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite. CallTime undertakes consulting, project management, system integration and offers a range of managed services to its customers and partners.
buyer: Interactive Intelligence, Inc.(ININ:$237.37)
Interactive Intelligence Inc. is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions include vertical-specific applications for insurance and collections.
target: CallTime Solutions
Specialists in Communications Solutions and Integration Services for Call Centres, Enterprises and Telecommunication Service Providers, CallTime Solutions develops and deploys innovative communications solutions.
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announced 7/28/2011 via Market Wire

Oracle Corporation, will acquire InQuira

synopsis: Oracle, the world's most complete, open, and integrated business software and hardware systems company, announced that it has entered into an agreement to acquire InQuira, a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service.
buyer: Oracle Corporation(ORCL:$37,180.00)
Oracle Corporation is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software.
target: InQuira
InQuira is a leading provider of best-in-class service knowledge management software that supports web self-service and agent-assisted service. It's software platform has three core capabilities: knowledge base management, natural language search, and advanced analytics and reporting.
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closed 7/10/2012 via BNC Analysis

KANA Software, Inc., acquired Sword Ciboodle

synopsis: KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud, and used by more than 850 commercial and public sector organizations worldwide, announced it has acquired the award-winning process-based contact center provider Ciboodle from the Sword Group.
buyer parent:Accel-KKR
buyer: KANA Software, Inc.
A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
target parent: Sword Group SA
target: Sword Ciboodle
Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service.
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closed 1/1/2009 via BNC Analysis

BankersEdge, acquired Sivox, LLC

synopsis: BankersEdge, the financial industry's online training leader, has acquired Sivox Partners LLC. Sivox develops interactive simulations to optimize performance by customer-facing employees.
buyer: BankersEdge
BankersEdge is the financial industry's online training leader. Whether it’s regulatory compliance, job skills, product knowledge or policies and procedures, BankersEdge online courses complement your classroom training with proven benefits.
target: Sivox, LLC
Sivox™ — the award-winning, voice recognition-driven simulation training platform — provides a richly immersive learning experience that delivers increased information retention, significant financial savings, enhanced call quality and improved productivity.
price ($mm)
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closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent:Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office.
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
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closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation(MITL:$579.40)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice.
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price($mm)[EV]
$24 [$20]
rev ($mm)
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closed 10/9/2012 via BusinessWire

Lithium Technologies, Inc., acquired Social Dynamx

synopsis: Lithium Technologies, the leader in Social Customer Experience, announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined offering is available immediately as Lithium Social Web™.
buyer: Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.
target: Social Dynamx
Social Dynamx is an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. Social Dynamx customers include leading companies such as Time Warner Cable, DISH Network and Convio.
price ($mm)
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closed 11/27/2007 via BusinessWire

Avtex, Inc., acquired Perimeter Technology

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
target: Perimeter Technology
Perimeter Technology is a premier provider of Call Center solutions and services for Interactive Intelligence’s Interaction Center Platform, an all-in-one multi-channel software platform for contact centers, the enterprise and the remote and mobile workforce.
price ($mm)
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closed 8/9/2012 via BusinessWire

Interactive Intelligence Group, Inc., acquired Bay Bridge Decision Technologies, Inc.

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has signed a purchase agreement to acquire Bay Bridge Decision Technologies. Bay Bridge, the leading U.S. supplier of contact center forecasting, capacity planning and strategic analysis technology, was purchased in an all-cash transaction.
buyer: Interactive Intelligence Group, Inc.(ININ:$237.37)
Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP communications solutions can be deployed on-premise or via the cloud.
target: Bay Bridge Decision Technologies, Inc.
Bay Bridge Decision Technologies, Inc. provides decision support software, custom software development services, and analytic consulting to the customer contact center industry. Its CenterBridge® family of products supports the analytic and strategic performance needs of customer contact centers.
price ($mm)
$12
rev ($mm)
EBITDA ($mm)
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announced 12/19/2011 via BNC Analysis

CTI Architects Inc. will be merged with ethosIQ, LLC,

synopsis: ethosIQ, LLC, the makers of the Customer Engagement Platform™, and CTI Architects, specialists in call center software solutions, announced a definitive merger agreement to increase market share and improve the combined efficiency of the companies.
buyer: ethosIQ, LLC
ethosIQ is a privately held Business Process Accelerator and reseller focused on the social media and contact center industries. Headquartered in Houston with offices throughout the US and Canada. Focused on Fortune 1000 companies, ethosIQ architects and implements enterprise based solutions.
target: CTI Architects Inc.
CTI Architects, founded in 2000, works with large clients, solving the most difficult technology issues in contact centers and often bringing unique solutions in Computer Telephony Integration (CTI) and call or contact routing.
price ($mm)
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closed 5/19/2011 via PE Hub

Apax Partners, acquired Vocalcom

synopsis: Apax Partners and Vocalcom have finalised an agreement under which the Apax Funds have acquired a 65% majority stake in Vocalcom, alongside the founding manager, who is to retain a 35% interest. Vocalcom is a software and technology solutions provider for customer contact and call centres.
buyer: Apax Partners
Apax Partners is one of the world's leading private equity investment groups. It operates across the United States, Europe and Asia and has more than 30 years of investing experience. Funds under the advice or management of Apax Partners globally total around $30 billion.
target: Vocalcom
Vocalcom is a solutions provider dedicated in optimizing customer relationship management for customer service across multiple channels. Solutions integrate telephony, SMS, email, video calls, web contact, social networks, point of sales and mobile connected devices.
price ($mm)
$100*
rev ($mm)
$57
EBITDA ($mm)
EV / rev
2.7x
EV / EBITDA
closed 2/6/2012 via PR Newswire

Knighted, Inc., acquired GoalPost

synopsis: Kurt Salmon, a global management consulting firm, announced that it has sold its GoalPost® software business unit to Knighted, a leading developer of supply chain software solutions. GoalPost provides comprehensive, user-friendly labor management software solutions.
buyer: Knighted, Inc.
Knighted, Inc. is a leading provider of web-enabled Logistics Software specializing in Warehouse Management Software (WMS), Warehouse Control Software (WCSPlus) and Labor Execution Software (LMS).
target parent: Management Consulting Group plc
target: GoalPost
GoalPost provides comprehensive, user-friendly labor management software solutions. It has provided many Fortune Global 1000 companies with the strong foundation to support distribution center, call center and retail store labor performance management programs.
price ($mm)
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announced 9/26/2011 via BusinessWire

Verint Systems Inc., will acquire GMT Corporation

synopsis: Verint® Systems Inc. announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. GMT’s software and services are widely used by organizations particularly in retail branch banking environments.
buyer parent:Comverse Technology, Inc.
buyer: Verint Systems Inc.(VRNT:$839.54)
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Its solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place.
target: GMT Corporation
GMT Corp provides enterprise workforce management and performance optimization solutions. It offers GMT Planet, a workforce management software that includes cash management and performance management features for financial services organizations, contact centers, and back office operations.
price ($mm)
$25
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 5/31/2012 via Company Press Release

Enghouse Systems Limited, acquired Zeacom Limited

synopsis: Enghouse Systems Ltd. has acquired Zeacom Limited for $30.6 million. Auckland-based Zeacom's contact centre and business process software products are in use at over 3,500 customer sites worldwide.
buyer: Enghouse Systems Limited(US:EGHSF:$136.37)
Enghouse Systems Limited serves a number of distinct vertical markets through its two divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company.
target: Zeacom Limited
Zeacom covers three specialized areas – multimedia contact center, business process automation and plugins for unified communications. The user-friendliness of their products ensures that people can quickly master the features and functionality they need for better performance.
price ($mm)
$26
rev ($mm)
$29
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 1/10/2013 via Yahoo, Inc.

NetSuite, Inc., acquired Retail Anywhere

synopsis: NetSuite Inc., the industry's leading provider of cloud-based financials / ERP software suites, announced that it has acquired Retail Anywhere, a leading provider of multi-channel retail management solutions designed to improve the retail customer experience.
buyer: NetSuite, Inc.(N:$357.40)
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for small and midsized businesses. NetSuite enables mid-market companies to manage core business operations in a single system.
target: Retail Anywhere
Retail Anywhere is a leader in providing integrated software and services for mid-size retailers. Retail Anywhere’s software suite includes POS, Merchandising, CRM, Inventory, Business Intelligence, Warehouse Management and more.
price ($mm)
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closed 5/31/2011 via BusinessWire

Raymark Xpert Business Systems Inc., acquired Retaligent Solutions, Inc.

synopsis: Raymark, a global leader in enterprise retail software solutions, announced its acquisition of Retaligent Solutions, Inc., a leading clienteling and customer centricity solutions provider in the retail industry. Retaligent’s products include sophisticated and integrated retail clienteling, CRM, and loyalty solutions.
buyer: Raymark Xpert Business Systems Inc.
Raymark offers industry-leading software solutions that meet enterprise-wide retailing needs. Its centralized Xpert-Series empowers retailers through integrated, flexible applications including inventory management, replenishment, planning, mobile solutions, CRM, e-commerce, reporting, and more.
target: Retaligent Solutions, Inc.
Retaligent Solutions is a leading clienteling and customer centricity solutions provider in the retail industry. Its products include sophisticated and integrated retail clienteling, CRM, and loyalty solutions. Application features improve customer engagement while creating long-term brand loyalty.
price ($mm)
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*Price paid does not equal Enterprise Value as the buyer aqcuired less than 100% of target
closed 2/7/2012 via Wall Street Journal

24/7 Customer, acquired Voxify

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.
buyer: 24/7 Customer
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India.
target: Voxify
Voxify continues to be recognized as the top-ranked speech self-service solution provider for enterprise contact centers. It has invested in technology to free enterprises from the timelines, costs, performance challenges, and maintenance burden of traditional professional services engagements.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/14/2013 via Market Wire

24/7 Customer, Inc., acquired Shopalize, Inc.

synopsis: [24]7, the intuitive customer experience company, announced its acquisition of Shopalize, a comprehensive social commerce platform specializing in social sharing and social referral solutions. [24]7 leverages big data and predictive analytics to better understand customers and improve customer service and sales results for top global enterprises.
buyer: 24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries.
target: Shopalize, Inc.
Shopalize is a comprehensive Social Commerce suite providing Social Media and Loyalty Marketing solutions for Online Retailers. It helps them to acquire new customers from Social Media and also increase repeat purchases from their existing loyal customers.
price ($mm)
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closed 2/7/2012 via Wall Street Journal

24/7 Customer, acquired Voxify

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.
buyer: 24/7 Customer
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India.
target: Voxify
Voxify continues to be recognized as the top-ranked speech self-service solution provider for enterprise contact centers. It has invested in technology to free enterprises from the timelines, costs, performance challenges, and maintenance burden of traditional professional services engagements.
price ($mm)
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closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc.(TTEC:$1,159.60)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries.
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
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closed 9/5/2013 via PR Newswire

Enhanced Recovery Company LLC, acquired TMone, LLC

synopsis: Enhanced Recovery Company, LLC, (ERC), a leading Accounts Receivable Management company announced that ERC has acquired TMone, a rapidly growing and widely recognized leader in the Business Process Outsourcing space. The acquisition positions ERC to deliver next-generation Customer Experience Management.
buyer: Enhanced Recovery Company LLC
Enhanced Recovery Company provides debt collection and asset recovery, early out/customer, and client and reporting services. It offers receivables management collection services, such as pre-collect (first and third party); and primary, secondary, tertiary, quaternary, and warehouse collection.
target: TMone, LLC
TMone is a leading call center business process outsourcing firm specializing in Customer Relationship Management, technology Integration, and customer service enterprise solutions. TMone has been listed as one of Inc. Magazine's Fastest Growing Private Companies in America seven years in a row.
price ($mm)
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closed 9/3/2013 via PR Newswire

Allied Global, acquired Marketlink, Inc.

synopsis: Allied Global LLC., has acquired Marketlink, Inc., the transaction will create a stronger, larger, and more robust full service contact center offering inbound, outbound, email, and chat services. With the addition of Marketlink, Allied Global has over 6,000 employees, 19 contact centers in 4 countries offering services in several languages.
buyer: Allied Global
Allied Global, a privately held company, was founded in 2005 to provide contact center and BPO services. Since its inception, the company has grown to more than 6,000 employees in 19 contact centers located in the United States, Canada, Guatemala and Honduras.
target: Marketlink, Inc.
Marketlink, Inc. provides outsourced telemarketing services for agriculture, financial service, insurance, manufacturing, cable television, medical and pharmaceutical, publishing, technology, and telecommunication industries.
price ($mm)
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closed 2/26/2013 via Company Press Release

Stream Global Services, Inc., acquired LBM Holdings Ltd.

synopsis: Stream Global Services, Inc. announced its acquisition of all the outstanding share capital of LBM Holdings Limited. LBM is a premier demand and lead generation solutions provider that designs and delivers complete customer lifecycle solutions for U.K. and global business-to-consumer and business-to-business brands.
buyer: Stream Global Services, Inc.
Stream Global Services is a business process outsource service provider specializing in customer relationship management services. The company has a broad portfolio of sales, customer care and technical support services and is the provider of choice to some of the world's leading companies.
target: LBM Holdings Ltd.
LBM is a premier demand and lead generation solutions provider that designs and delivers complete customer lifecycle solutions for U.K. and global business-to-consumer and business-to-business brands.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
$9
EV / rev
EV / EBITDA
5.3x
closed 12/20/2012 via BusinessWire

iQor, acquired CCT Group

synopsis: iQor, a global provider of intelligent customer interaction and outsourcing solutions, announced it has acquired the CCT Group, a global provider of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners.
buyer parent:Huntsman Gay Global Capital, LLC.
buyer: iQor
Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets.
target parent: Headland Capital Partners Limited
target: CCT Group
The CCT Group maintains two brands in the call center outsourcing and BPO world. Cyber City Teleservices Philippines and Cyber City Teleservices Panama offer a wide range of call center outsourcing solutions with call center sites in Pampanga and Davao, Philippines and Panama City, Panama.
price ($mm)
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closed 10/28/2011 via BNC Analysis

Complete Telecom, acquired Intellicom Ireland

synopsis: Complete Telecom has acquired Intellicom Ireland. Intellicom Ireland Ltd designs, develops, and supports business communications solutions. The company offers enterprise telephony and contact center solutions.
buyer: Complete Telecom
Complete Telecom is one of Ireland’s leading enterprise providers of managed network and telecoms services. Its all-fibre next generation network and extensive experience of converged network infrastructure means it can deliver fully integrated connectivity.
target: Intellicom Ireland
Intellicom Ireland Ltd designs, develops, and supports business communications solutions. The company offers enterprise telephony and contact center solutions.
price ($mm)
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announced 5/10/2010 via Company Press Release

Apax Partners, will acquire TIVIT SA

synopsis: Funds advised by Apax Partners announced they have entered into a definitive agreement to acquire a controlling interest in TIVIT, the leader in integrated IT and BPO services in Latin America.
buyer: Apax Partners
Apax Partners is one of the world's leading private equity investment groups. It operates across the United States, Europe and Israel and has more than 30 years of investing experience. Funds under the management or advice of Apax Partners total $35 billion around the world.
target: TIVIT SA
TIVIT S.A., the leader in integrated IT and BPO services in Latin America, has a portfolio organized into three business areas: IT infrastructure, Application Systems and BPO.
price($mm)[EV]
$492 [$530]*
rev ($mm)
$520
EBITDA ($mm)
$107
EV / rev
1.8x
EV / EBITDA
8.8x
closed 4/29/2010 via BNC Analysis

Alorica, acquired Ryla, Inc

synopsis: Kennesaw-based Ryla, Inc. and California-based Alorica, Inc., a national and international player in the customer care services industry, are pleased to jointly announce the agreement for Alorica to make a strategic investment in Ryla.
buyer: Alorica
Alorica Inc. is the premiere after-sales service provider. With a full range of solutions including call center services, service logistics, warranty and repair, returns management, field service and parts management, Alorica has the ability to support the entire customer service lifecycle.
target: Ryla, Inc
Ryla is a leading call center solutions provider with proven expertise in customer contact solutions and business process outsourcing. Ryla provides call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time.
price ($mm)
$70
rev ($mm)
$100
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 7/3/2009 via PR Newswire

VanceInfo Technologies, Inc., acquired TP Corporation, Ltd.

synopsis: VanceInfo Technologies Inc, an IT service provider and one of the leading offshore software development companies in China, announced that it has acquired the operating subsidiaries of TP Corporation Limited, a Hong Kong-headquartered provider of Customer Relationship Management ("CRM") solutions and call center services.
buyer: VanceInfo Technologies, Inc.(VIT:$283.14)
VanceInfo Technologies Inc. is an IT service provider and one of the leading offshore software development companies in China. VanceInfo was the first China software development outsourcer listed on the New York Stock Exchange.
target: TP Corporation, Ltd.
Headquartered in Hong Kong, TP Corporation develops and markets customer care software products in China and Southeast Asia and provides call center outsourcing services in Hong Kong.
price ($mm)
$1.10
rev ($mm)
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closed 3/25/2009 via BusinessWire

Affiliated Computer Services, Inc., acquired e-Services Group International

synopsis: Affiliated Computer Services, Inc. announced that it has closed the acquisition of Caribbean-based e-Services Group International, for $85 million, including the assumption of liabilities.
buyer: Affiliated Computer Services, Inc.
Affiliated Computer Services, Inc., a global FORTUNE 500 company with 74,000 people supporting client operations reaching 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.
target: e-Services Group International
Providing customer solutions from it's home in Jamaica for over 18 years, e-Services Group has evolved from a successful data entry operation to one of the world leaders in offshore call center and back-office processing BPO solutions.
price ($mm)
$85
rev ($mm)
$65
EBITDA ($mm)
EV / rev
1.3x
EV / EBITDA
closed 11/29/2006 via PR Newswire

Diamond Castle Holdings, LLC, acquired PRC LLC

synopsis: Diamond Castle Holdings, LLC, a New York-based private equity firm, announced that an entity it controls has successfully completed the acquisition of PRC, LLC, a leader in customer relationship management services, from IAC/InterActiveCorp.
buyer: Diamond Castle Holdings, LLC
Diamond Castle Holdings, LLC is a private equity investment firm founded in 2004 by Larry Schloss, the former Global Head of CSFB Private Equity and Chairman of DLJ Merchant Banking Partners, and four former managing directors of DLJ Merchant Banking.
target parent: IAC/InterActiveCorp
target: PRC LLC
PRC is a market leader in managing and building customer relationships and is well positioned to benefit from the attractive fundamentals in the outsourced customer care and sales and marketing sectors of the business process outsourcing (BPO) industry.
price ($mm)
rev ($mm)
$337
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/8/2010 via BusinessWire

Xerox Corporation, acquired Affiliated Computer Services, Inc.

synopsis: Xerox Corporation completed its acquisition of Affiliated Computer Services, Inc. (ACS), transforming Xerox into the world’s leader in business process and document management. ACS is the largest diversified business process outsourcing (BPO) firm in the world.
buyer: Xerox Corporation(XRX:$21,435.00)
Xerox Corporation is the world's leading document management, technology and services enterprise, providing the industry's broadest portfolio of color and black-and-white document processing systems and related supplies, as well as document management consulting and outsourcing services.
target: Affiliated Computer Services, Inc.
Affiliated Computer Services, Inc., a global FORTUNE 500 company with 74,000 people supporting client operations reaching 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.
price($mm)[EV]
$6,230 [$7,860]
rev ($mm)
$6,523
EBITDA ($mm)
$1,038
EV / rev
1.2x
EV / EBITDA
7.8x
closed 4/4/2013 via BusinessWire

Sopra Group, acquired HR Access

synopsis: Sopra Group has acquired 100% of the capital of HR Access thereby significantly strengthening its position in the development of software solutions for the human resources management industry. The HR Access software solution addresses all industry sectors of both public and private companies.
buyer: Sopra Group(SOP:PAR:$1,362.17)
A leader in the European consulting, IT services and software development markets, Sopra Group generated revenue of 1.050 billion euros in 2011 and employs over 13,000 people. The Group offers its clients an end to end approach based on a well-honed business model.
target parent: FMR, LLC
target: HR Access
HR Access offers comprehensive end-to-end integrated Global Services HR solutions that are designed to meet the needs of a wide range of companies across all industry sectors. Companies can utilize these solutions for talent management, payroll services, time & attendance, and workforce management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2012 via Yahoo, Inc.

Automatic Data Processing, Inc., acquired SHPS Human Resource Solutions, Inc.

synopsis: SHPS, Inc., a provider of health management software and solutions, has sold its Human Resource Solutions subsidiary to ADP, a leading provider of human resource outsourcing, payroll services, tax and compliance services, benefits administration and integrated computing solutions for vehicle dealers, based in Roseland, New Jersey.
buyer: Automatic Data Processing, Inc.(ADP:$10,665.20)
Automatic Data Processing, Inc. provides business outsourcing solutions. The company offers human resource, payroll, tax and benefits administration solutions. It also provides integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, and heavy equipment dealers.
target parent: Welsh, Carson, Anderson & Stowe
target: SHPS Human Resource Solutions, Inc.
SHPS Human Resources Solutions Inc. provides human resource and general management services. It was formerly known as Sykes Healthplan Service Bureau, Inc. and changed its name in March 2006. SHPS Human Resources Solutions Inc. is based in the Louisville, Kentucky.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2006 via PR Newswire

ZeroChaos, acquired FlexCorp Systems

synopsis: ZeroChaos, a leader in helping Fortune 1000 companies find, manage and optimize their contract labor workforce, today announced that it has acquired FlexCorp Systems, a New York City-based provider of strategic contractor payrolling and staffing solutions to large companies. The terms of the deal were not disclosed.
buyer parent:AP Capital Partners
buyer: ZeroChaos
Headquartered in Orlando, Florida, ZeroChaos is a ground-breaking workforce management company. ZeroChaos helps visionary companies achieve greater management and financial control of their workforce and talent supply chains through innovative private-label solutions and full-disclosure pricing.
target: FlexCorp Systems
FlexCorp Systems, based in New York, provides payroll, benefits, human resource and vendor management services for contingent workers. Clients include Major corporations in the financial services and energy sectors.
price ($mm)
rev ($mm)
$44
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 5/1/2013 via PR Web

Extraprise, acquired Smart Source LLC

synopsis: Extraprise, the leader in right time revenue optimization services for B2B and B2C enterprises, announced it has acquired SmartSource, a leading B2B and B2C email service provider with extensive marketing automation, workflow and multi-channel marketing functionality.
buyer: Extraprise
Extraprise is the leader in right time revenue optimization services for B2B and B2C enterprises, offering the only database marketing and demand generation services that combine customer intelligence with multi-channel marketing campaigns at the right time in the customer life cycle.
target: Smart Source LLC
Smart Source was founded in 2003 with a wealth of industry experience and a vision of providing the marketplace with a better way to manage their communication costs. Smart Source has quickly become one of the industry's largest and fastest growing print and promotional distributors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/13/2007 via BusinessWire

Guggenheim Partners, LLC, acquired iQor

synopsis: The Board of iQor, Inc. (formerly IRMC) today announced the sale of the assets of the company to an entity controlled by Guggenheim Investment Management, LLC and the existing management team of iQor.
buyer: Guggenheim Partners, LLC
Guggenheim Partners, LLC is a global, independent, privately held, diversified financial services firm with more than $100 billion in assets under supervision. We provide investment management services and products, investment advisory services, and investment banking and capital markets services.
target: iQor
iQor provides call center services to some of the best-known companies in the world from 19 Centers of Excellence in five countries. iQor’s 7,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2009 via PR Newswire

The Nielsen Company, Inc., acquired The Cambridge Goup

synopsis: The Nielsen Company announced that it has acquired The Cambridge Group, a leading growth strategy consulting firm to Fortune 500 companies. Headquartered in Chicago, The Cambridge Group uses its intellectual capital to help clients develop growth strategies based on profitable current, latent and emerging demand.
buyer parent:Valcon Acquisition BV
buyer: The Nielsen Company, Inc.(NLSN:$5,703.00)
The Nielsen Company is world’s leading provider of marketing information, audience measurement, and business media products and services. Nielsen provides clients with the most complete view of their consumers and their markets.
target: The Cambridge Goup
The Cambridge Group is a strategy consulting firm focused on the development of growth strategies. The Cambridge Group has used its proprietary approach, Demand Strategy(TM), to help clients achieve significantly higher growth rates, restore pricing power and enhance competitive differentiation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/9/2012 via BusinessWire

IMPACT Group, acquired Miramonte Career Solutions

synopsis: IMPACT Group, a WBE-global human capital services firm, announced that it has acquired Atlanta-based Miramonte Career Solutions, a leading provider of corporate/retail outplacement and talent development solutions. With a large client base in Atlanta, the acquisition will help advance IMPACT Group’s presence in the Southeast.
buyer: IMPACT Group
IMPACT Group is a WBE-global human resources service provider supporting clients with high-touch solutions in people development, corporate relocation and outplacement that improve individual and organizational performance.
target: Miramonte Career Solutions
Miramonte Career Solutions is a leading provider of corporate/retail outplacement and talent development solutions. Miramonte’s Career Group provides tailored Human Resource services for corporations through its global affiliates and partners, as well as assisting individual job seekers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/27/2007 via PR Newswire

Salary.com, acquired Schoonover Associates, Inc.

synopsis: Salary.com, Inc. a leading provider of on-demand compensation and talent management solutions, announced today that it has acquired the assets of Schoonover Associates, Inc. With the addition of Schoonover's world-renowned consulting services, Salary.com establishes the industry's premier competency management data and consulting services group.
buyer: Salary.com(SLRY:$0.00)
Salary.com is a leading provider of on-demand compensation management solutions helping businesses and individuals manage pay and performance. Salary.com provides companies of all sizes comprehensive on-demand software applications.
target: Schoonover Associates, Inc.
Schoonover Associates, Inc. is a leading provider of competency management data and consulting services with over 20 years of experience helping clients maximize their human capital.
price ($mm)
$3.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
*Price paid does not equal Enterprise Value as the buyer aqcuired less than 100% of target

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Cavagent AB
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Gerber Scientific, Inc.
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Mobysys Sdn. Bhd.
Mobysys Sdn. Bhd. develops franchise software systems. Its eFRAME product is an operational and management software for franchise business. The company was incorporated in 2006 and is based in Kuala Lumpur, Malaysia.
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Solteq Oyj
Solteq is a software service company which offers operational and financial control services developed according to plan to commercial, logistics, industrial and public administration actors.
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AsiaInfo-Linkage, Inc.
AsiaInfo-Linkage, Inc.
AsiaInfo-Linkage, Inc. is a leading provider of high-quality software solutions and IT services in China's telecommunications industry. Its core business support system includes Billing, Customer Relationship Management, Business Intelligence, and Network Management System.
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Interactive Intelligence Group, Inc.
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Jingwei International Investments Ltd.
Jingwei International Investments Ltd.
Jingwei International Ltd has established a leading position in China in data mining, interactive marketing and software services. Its software services include business intelligence, billing, customer relationship management and decision support solutions.
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Stream Global Services, Inc.
Stream Global Services is a business process outsource service provider specializing in customer relationship management services. The company has a broad portfolio of sales, customer care and technical support services and is the provider of choice to some of the world's leading companies.
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$984.10
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Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
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Salmat Ltd.
Salmat leads the industry in the provision of customer communication solutions. Salmat utilizes different communication mediums including voice and non-voice channels, and other applied capabilities in the areas of online technology, demographic insight and detailed data management.
year
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StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global provider of business process outsourcing services with approximately 10,200 employees, whom they refer to as Brand Warriors who have been committed to making a positive impact on their clients’ business results.
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9100
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24/7 Customer, Inc.
24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries.
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Ticker:
 
 
 
 
 
 
 
 
Acquire Asia Pacific
Acquire Asia Pacific
Acquire Asia Pacific operates five state-of-the-art contact centers in Manila, Philippines and Melbourne, Australia. The services include customer service, sales, technical support, retention campaigns, network operations, back-office functions, software development and marketing services.
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Ticker:
 
 
 
 
 
 
 
 
Allied Global
Allied Global, a privately held company, was founded in 2005 to provide contact center and BPO services. Since its inception, the company has grown to more than 6,000 employees in 19 contact centers located in the United States, Canada, Guatemala and Honduras.
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EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
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Ticker:
 
 
 
 
 
 
 
 
Alorica, Inc.
Alorica, Inc.
Alorica is a global leader in delivering BPO customer contact management solutions. Alorica provides a variety of advanced customer contact management solutions such as customer care, technical support, sales, collections and social media services for Fortune 1000 companies.
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rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
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EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
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Ticker:
 
 
 
 
 
 
 
 
Parseq plc
Parseq plc
Parseq plc provides online software and services to financial industry firms in the UK and Europe. Clients use its products to offer and manage online applications, account management, and administration.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker:
 
 
 
 
 
 
 
 
RDI Marketing Services, Inc.
RDI Marketing Services, Inc.
RDI is a world class outsourcer that provides custom solutions (sales, customer service, marketing, technology) on an outsourced basis to help businesses operate their core business more effectively. RDI was established in 1978 and their corporate headquarters is located in Blue Ash, OH.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker:
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos provides IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services to its corporate clients to optimize their marketing efficiencies, expand sales & gain new customers in EC business, and reduce clients operational cost.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries.
year
2013
rev ($mm)
$1,159.60
EBITDA ($mm)
$148.22
EBIT ($mm)
$105.53
Net Income ($mm)
$79.09
Employees
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Ticker:
 
 
 
 
 
 
 
 
IEnergizer, Ltd.
IEnergizer, Ltd.
iEnergizer Limited provides business process outsourcing services primarily in the United States, India, and Australia. It offers voice enabled customer care, online transaction support, chat portals, and help desk services in English, Hindi, Bengali, Cantonese, Mandarin, and Singhalese languages.
year
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide.
year
2012
rev ($mm)
$1,901.97
EBITDA ($mm)
$320.73
EBIT ($mm)
$264.64
Net Income ($mm)
$178.22
Employees
60800
  • drill down
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