Like Vovici Corporation

closed 8/4/2011 via BusinessWire

Verint Witness Actionable Solutions, acquired Vovici Corporation

See 3258 Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent: Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. "
 target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/24/2021 via PR Newswire

Premise, acquired Native.io

See 3630 Comparable Transactions
synopsis: Premise, the platform that democratizes how actionable data is sourced and used, has acquired Native, a pioneer in market research. Like Premise, Native leverages the global gig economy to connect those who have questions that locals can provide answers to by capturing the data they need.
buyer: Premise
Premise is a crowdsourced insights company. Its technology mobilizes communities of global smartphone users to source actionable data in real-time, cost-effectively, and with the visibility businesses need. In more than 125 countries and 37 languages, Premise finds data for every decision. "
 target: Native.io
Native provides enterprise grade market research using state of the art technology to deliver triple verified, transparent market research data. Native leverages the global gig economy to connect those who have questions that locals can provide answers to by capturing the data they need.
price ($mm)
rev ($mm)
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closed 4/21/2021 via BNC Analysis

Skeepers, acquired MyFeelBack

See 3221 Comparable Transactions
synopsis: Skeepers, a Marseille, France-based group has completed an acquisition with the takeover of the Toulouse start-up MyFeelBack, which turns customer feedback into business opportunities. MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys.
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
 target: MyFeelBack
MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys. With MyFeelBack, companies can ask targeted questions or display messages to their users and visitors based on who they are and what they do.
price ($mm)
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closed 2/10/2021 via Company Press Release

Exclaimer Ltd, acquired Customer Thermometer

See 3221 Comparable Transactions
synopsis: Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. This acquisition extends Exclaimer’s market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate.
buyer: Exclaimer Ltd
Exclaimer, based in the UK, has been providing world-class on-premises and cloud-based email signature software and solutions for Microsoft 365 (formerly Office 365), Google Workplace (formerly G Suite), and Microsoft Exchange. "
 target: Customer Thermometer
Customer Thermometer, based in the UK, is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds.
price ($mm)
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closed 10/16/2020 via PR Web

Paradigm Precision Sample, acquired Tellwut Corp.

See 3258 Comparable Transactions
synopsis: Paradigm Sample has completed its acquisition of assets from Tellwut Corp. Based in Toronto, Canada, Tellwut is an online panel and survey programming company that allows organizations and individuals to crowdsource information. Tellwut's online solutions will compliment Paradigm Sample's suite of offerings.
buyer: Paradigm Precision Sample
Paradigm Sample is an industry recognized market research solutions company that provides access to high-quality samples and a suite of services, including producing technology solutions, survey design, programming, hosting, data analysis, and reporting. "
 target: Tellwut Corp.
Canada-based Tellwut is an online survey platform that allows organizations and individuals to crowdsource information from stakeholders, the Tellwut voter panel, or an infinite variety of topics. Its voter panel members provide insight by answering surveys or posting their own questions online.
price ($mm)
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closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

See 3647 Comparable Transactions
synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
 target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

See 3198 Comparable Transactions
synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
 target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/28/2019 via Company Description

Brandwatch, acquired Qriously, Inc.

See 3509 Comparable Transactions
synopsis: Brandwatch, the world-leading social intelligence company, has acquired Qriously, a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
 target: Qriously, Inc.
Qriously is a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices. Answers to those questions are used to unearth valuable insights and engage relevant audiences.
price ($mm)
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announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

See 3281 Comparable Transactions
synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
 target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/29/2017 via PR Newswire

Baifendian Group, acquired InsightWorks

See 3384 Comparable Transactions
synopsis: Baifendian Group, a leading big data and AI solutions provider in China, announced that it has acquired InsightWorks, a leading Chinese online survey company. InsightWorks, as the pioneer and leader of consumer insight by combining big and survey data, has become the largest online consumer survey community in China.
buyer: Baifendian Group
Baifendian Group is a leading big data and AI solutions provider in China. Baifendian is committed to the building of big data underlying technology platform, AI and intelligent application scenarios so as to help enterprises achieve the data asset management and value realization. "
 target: InsightWorks
InsightWorks is the domestic top-notch consumer insight solutions provider based on integration of big and survey data. InsightWorks stays committed to providing online survey and consumer insight products and services in a real-time, high-efficient and professional way via big data technology.
price ($mm)
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closed 10/26/2017 via Company Press Release

Davies Group Limited, acquired ServiceTick Limited

See 3258 Comparable Transactions
synopsis: Davies Group announced the acquisition of ServiceTick Limited, the customer experience and analytics business which provides solutions for insurance businesses and to other highly regulated markets. ServiceTick provides digital customer experience insight and intelligence to its clients, through voice & digital surveys, analytics and consulting.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
 target: ServiceTick Limited
ServiceTick provides an enterprise solution for gathering immediate, actionable insight from customers across different service channels include the web, email, SMS and the call centre with all collected feedback reported instantly via a single web-based reporting console.
price ($mm)
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closed 2/1/2017 via BNC Analysis

MARU Group, acquired Usurv

See 3258 Comparable Transactions
synopsis: MARU Group, a market and customer insights company backed by Primary Capital Partners, has acquired research technology platform Usurv. Founded in 2011, Usurv is a survey platform which provides immediate access to respondents from a network of third party partner websites and sample providers, via online or mobile recruitment.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
 target: Usurv
Usurv is a survey platform which provides access to respondents from a network of third party partner websites and sample providers, via online or mobile recruitment. The platform automatically fields short form surveys to those respondents, collecting, analysing and reporting the responses.
price ($mm)
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closed 11/18/2014 via PR Newswire

Campaign Monitor, acquired GetFeedback

See 3258 Comparable Transactions
synopsis: Campaign Monitor, a global leader in email marketing, announced the acquisition of GetFeedback, the fastest growing company in the online survey software industry. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
buyer: Campaign Monitor
Campaign Monitor is a leading email marketing platform that makes it easy for any business to grow their audience, send beautiful email newsletters and see stunning reports on the results. The company was founded in 2004 and has been profitable every quarter since its launch. "
 target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
rev ($mm)
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closed 9/17/2014 via Market Wire

CallidusCloud, acquired ClickTools

See 3258 Comparable Transactions
synopsis: Callidus Software Inc., a global leader in cloud-based sales, marketing and learning solutions, announced the acquisition of Clicktools, a leading cloud enterprise B2B survey provider. Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM.
buyer: CallidusCloud (CALD:$239.66)
CallidusCloud is the leading provider of sales and marketing effectiveness software. CallidusCloud enables organizations to accelerate and maximize their lead to money process with their complete suite of solutions. "
 target: ClickTools
Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty.
price ($mm)
$15
rev ($mm)
$4
EBITDA ($mm)
EV / rev
4.1x
EV / EBITDA
closed 8/5/2014 via BusinessWire

SurveyMonkey, acquired Fluidware

See 3258 Comparable Transactions
synopsis: SurveyMonkey, the world’s leading online survey platform, announced the acquisition of Fluidware, a provider of online survey and application review tools. FluidSurveys is an online tool that allows individuals and organizations from around the world to create fully-customized surveys, collect data from respondents and analyze results in real-time.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
 target: Fluidware
FluidSurveys is an online tool that allows individuals and organizations from around the world to create fully-customized surveys, collect data from respondents and analyze results in real-time.
price ($mm)
rev ($mm)
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closed 1/3/2012 via Capital IQ

SurveyMonkey.com, TPG Growth, acquired MarketTools Inc.

See 3235 Comparable Transactions
synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com (NasdaqGS:SVMK:$443.79)
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors. "
 target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
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closed 7/14/2009 via BusinessWire

Allegiance, Inc., acquired Inquisite, Inc.

See 3258 Comparable Transactions
synopsis: Allegiance, Inc., a leading provider of voice-of-the-customer (VOC) solutions that help companies capitalize on customer and employee engagement, announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.
buyer: Allegiance, Inc.
Allegiance, Inc. provides Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability through improved customer and employee loyalty and engagement. "
 target: Inquisite, Inc.
Inquisite is an easy to use web survey software system that allows non-technical users the ability to easily manage their own web-based surveys.
price ($mm)
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closed 6/19/2006 via BusinessWire

Austin Ventures, L.P., acquired WebSurveyor Corporation

See 3258 Comparable Transactions
synopsis: Austin Ventures today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation. "
 target: WebSurveyor Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy.
price ($mm)
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closed 1/23/2013 via PE Hub

Vision Critical, acquired DiscoverText

See 4815 Comparable Transactions
synopsis: Vision Critical has acquired DiscoverText, a robust cloud based text analytics solution. By combining DiscoverText capabilities with insight communities, Vision Critical will automate the organization and classification of hundreds of thousands of text records more efficiently and accurately than ever before.
buyer: Vision Critical
Vision Critical is the world’s leading provider of insight communities. They build software and provide comprehensive services that empower organizations to engage groups of customers and stakeholders on a continuous basis for the express purpose of extracting and managing insight. "
 target parent: Texifter, LLC
target: DiscoverText
DiscoverText is a cloud-based text analytics solution that provides valuable insights about employees, customers, products, news, and citizens. DiscoverText provides the tools to make better decisions quickly and accurately when handling social media, open-ended surveys, e-mail, and much more.
price ($mm)
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closed 8/2/2011 via PR Newswire

Globalpark AG merged with QuestBack AS,

See 2454 Comparable Transactions
synopsis: QuestBack AS, the European industry leader in Enterprise Feedback Management (EFM), announced that it has acquired and will merge with Globalpark AG, one of the leading vendors within Social CRM (SCRM). Globalpark AG is the largest European provider of panel, community and corporate feedback management solutions.
buyer: QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors. "
 target: Globalpark AG
Globalpark provides Social CRM, Panel Community and Survey software that enables organisations to manage what matters across the enterprise. By capturing feedback and tracking behaviour of customers, employees and partners, they gain insights that drive better business decisions.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
Pages:  
closed 8/4/2011 via BusinessWire

Verint Witness Actionable Solutions, acquired Vovici Corporation

See 3258 Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent: Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. "
 target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/15/2008 via BusinessWire

Vovici Corporation, purchased Surveyo, a division of mySmartSolutions from MySmartSolutions

See 240 Comparable Transactions
synopsis: Vovici, the leading provider of Enterprise Feedback Management has acquired the assets of Surveyo, a division of mySmartSolutions, a creative company specializing in Enterprise Feedback Solutions including assessments, surveys and polls.
buyer parent: Austin Ventures, L.P.
buyer: Vovici Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy. "
 seller: MySmartSolutions
Smart Feedback Management Solutions are our specialty. Whether it is customer satisfaction surveys, employee surveys, training evaluations, or any type of survey, Surveyo, our leading solution, proved to give our customers the edge they need to advance their business.
price ($mm)
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closed 8/2/2007 via BusinessWire

Vovici Corporation, acquired Raosoft, Inc.

See 137 Comparable Transactions
synopsis: Vovici, the leading provider of Enterprise Feedback Management has acquired assets from survey software provider, Raosoft Inc. Under the terms of the agreement, Vovici will assume responsibility for providing support for Raosoft’s existing EZSurvey and EZReport clients for the duration of their maintenance contracts.
buyer parent: Austin Ventures, L.P.
buyer: Vovici Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy. "
 target: Raosoft, Inc.
Raosoft Inc. is a survey software provider. Raosoft’s flagship products are EZSurvey and EZReport.
price ($mm)
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closed 6/19/2006 via BusinessWire

Austin Ventures, L.P., acquired WebSurveyor Corporation

See 3258 Comparable Transactions
synopsis: Austin Ventures today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation. "
 target: WebSurveyor Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 8/4/2011 via BusinessWire

Verint Witness Actionable Solutions, acquired Vovici Corporation

See 3258 Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent: Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. "
 target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/29/2007 via BusinessWire

Verint Systems Inc., acquired Witness Systems, Inc.

See 2633 Comparable Transactions
synopsis: Verint Systems Inc., a leading provider of analytic software-based solutions for security and workforce-enterprise optimization, today announced the close of its acquisition of Witness Systems.
buyer parent: Comverse Technology. Inc
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software generates actionable intelligence through the collection, retention and analysis of data transmissions. "
 target: Witness Systems, Inc.
Witness Systems provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance.
price ($mm)[EV]
$939 [$808]
rev ($mm)
$222
EBITDA ($mm)
$24
EV / rev
4.2x
EV / EBITDA
39.0x
closed 10/2/2006 via BusinessWire

Witness Systems, Inc., acquired Demos Solutions Consulting Group Ltd

See 2164 Comparable Transactions
synopsis: Witness Systems, a leading global provider of workforce optimization software and services, has acquired Demos Solutions Consulting Group Ltd. (also known as Demos Solutions) a leader in supplying enterprise productivity and resource planning solutions to the financial services industry.
buyer parent: Comverse Technology. Inc
buyer: Witness Systems, Inc.
Witness Systems provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. "
 target: Demos Solutions Consulting Group Ltd
Demos Solutions is a leading productivity solution provider for the financial services industry.
price ($mm)
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closed 10/2/2006 via BusinessWire

Demos Solutions Consulting Group Ltd, acquired Exametric Inc

See 2164 Comparable Transactions
synopsis: Witness Systems a leading global provider of workforce optimization software and services, has acquired Exametric, Inc., a leader in supplying enterprise productivity and resource planning solutions to the financial services industry.
buyer parent: Comverse Technology. Inc
buyer: Demos Solutions Consulting Group Ltd
Witness Systems provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. "
 target: Exametric Inc
Exametric Inc. is a leading software solutions company specializing in workforce management and optimization. The Exametric Workforce Management Suite provides precision forecasting, automated scheduling, time and attendance, and strategic planning solutions.
price ($mm)
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closed 1/24/2005 via BusinessWire

Witness Systems, Inc., acquired Blue Pumpkin Software, Inc.

See 5044 Comparable Transactions
synopsis: Witness Systems, a global provider of performance optimization software and services, announced the completion of its acquisition of Blue Pumpkin Software, Inc., an industry leader in enterprise workforce management solutions. The total purchase price of approximately $75 million consisted of $40 million in cash and 2.1 million shares of stock.
buyer parent: Comverse Technology. Inc
buyer: Witness Systems, Inc.
Witness Systems provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance. "
 target: Blue Pumpkin Software, Inc.
Blue Pumpkin is a leader in workforce optimization, a market quickly gaining momentum and enabling businesses to leverage their most critical resource: their people. Blue Pumpkin solves the urgent needs of more efficiently deploying resources and effectively managing employee performance -- signifi
price ($mm)
$75
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/4/2011 via BusinessWire

Verint Witness Actionable Solutions, acquired Vovici Corporation

See 3258 Comparable Transactions
synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent: Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. "
 target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2021 via PR Newswire

Dura Software, acquired dvsAnalytics, Inc.

See 2633 Comparable Transactions
synopsis: Dura Software, specialists in acquiring and operating hyperniche software products, has acquired DVSAnalytics, Inc., an industry leader in developing workforce optimization (WFO) solutions designed for contact centers. The acquisition moves Dura Software into the contact center space of the telecommunications industry.
buyer: Dura Software
Dura Software is an expert in acquiring, owning and operating "Hyper-Niche" software businesses. Dura aims to expand by acquiring additional great businesses and by generating sustained profitable growth from business operations "
 target: dvsAnalytics, Inc.
DVSAnalytics is an industry leader in developing workforce optimization (WFO) solutions designed for contact centers. Its Encore WFO solutions include interaction recording, analytics, quality and performance management, workforce management, reporting, and a set of employee engagement capabilities.
price ($mm)
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EV / EBITDA
closed 12/1/2015 via PR Newswire

TeamQuest Corporation, acquired PureShare

See 11627 Comparable Transactions
synopsis: TeamQuest, a global leader in IT capacity planning and management, announced the acquisition of PureShare, a leading provider of business value dashboards. The acquisition will enable IT organizations to predict the health and risk of their operations while providing IT and business leadership with actionable information to make informed decisions.
buyer: TeamQuest Corporation
TeamQuest is the global leader in IT Capacity Planning & Management, delivering automated, comprehensive and real-time performance analysis covering everything from apps to storage. TeamQuest enables organizations to analyze, predict, manage and measure the performance of multi-vendor environments. "
 target: PureShare
PureShare is an end-to-end metrics management solution that delivers consolidated views of I&O performance from data anywhere. PureShare delivers top-to-bottom organizational transparency and satisfies unique metrics needs of operations, customer and executive stakeholders.
price ($mm)
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closed 5/29/2007 via BusinessWire

Verint Systems Inc., acquired Witness Systems, Inc.

See 2633 Comparable Transactions
synopsis: Verint Systems Inc., a leading provider of analytic software-based solutions for security and workforce-enterprise optimization, today announced the close of its acquisition of Witness Systems.
buyer parent: Comverse Technology. Inc
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software generates actionable intelligence through the collection, retention and analysis of data transmissions. "
 target: Witness Systems, Inc.
Witness Systems provides the contact center industry's first integrated performance optimization software suite to help global enterprises capture customer intelligence and optimize workforce performance.
price ($mm)[EV]
$939 [$808]
rev ($mm)
$222
EBITDA ($mm)
$24
EV / rev
4.2x
EV / EBITDA
39.0x
closed 9/2/2005 via BusinessWire

Verint Systems Inc., acquired Opus Group LLC

See 2714 Comparable Transactions
synopsis: Verint Systems Inc., a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced the acquisition of privately-held Opus Group, a provider of performance analytics solutions for contact centers and back office operations.
buyer parent: Comverse Technology. Inc
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software generates actionable intelligence through the collection, retention and analysis of data transmissions. "
 target: Opus Group LLC
Opus Group is a leader in operational performance management solutions. With over 100% growth each year since its founding in 2001, Opus Group has become the preferred solution for companies like Computer Sciences Corporation (CSC), IBM, Mutual of Omaha and many others.
price ($mm)
$12
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

See 2181 Comparable Transactions
synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
 target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via Company Press Release

FPE Capital LLP, acquired MaxContact

See 1820 Comparable Transactions
synopsis: FPE Capital LLP, the software & services focused lower mid-market growth investor, announced that it has financed the management-led acquisition of MaxContact, a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform.
buyer: FPE Capital LLP
FPE Capital is a growth private equity investor specialising in lower mid-market UK companies with advantaged business models that offer significant growth potential in large markets that are undergoing structural change. It is authorised and regulated by the Financial Conduct Authority. "
 target: MaxContact
MaxContact is a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform. They are a leading independent challenger brand in the CCaaS market, with clients in the BPO, Financial Services and Utilities verticals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/26/2020 via BNC Analysis

Tech Mahindra Limited, will acquire Zen3

See 8447 Comparable Transactions
synopsis: IT services major Tech Mahindra will acquire Zen3 Infosolutions, an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,527.41)
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
 target: Zen3
Zen3 is an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/22/2020 via BNC Analysis

Provana, acquired TriVium Systems, Inc.

See 2664 Comparable Transactions
synopsis: Provana, a leading provider of best-in-class solutions for contact centers, has acquired TriVium Systems, a leading provider of call recording, reporting, and analytics solutions. The acquisition further bolsters Provana’s vision of creating a robust ecosystem of intelligent solutions designed to drive performance and growth.
buyer: Provana
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience to small-medium businesses and networked enterprises. Provana partners with organizations of all sizes to increase profitability, improve performance, and exceed client expectations. "
 target: TriVium Systems, Inc.
TriVium is a leading provider of call recording, reporting, and analytics applications. TriVium’s range of solutions helps organizations enhance customer satisfaction, facilitate dispute resolution, improve regulatory compliance, and impact their bottom lines with quick and tangible ROI.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

See 2830 Comparable Transactions
synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$51.22)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
 target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 4/4/2017 via Market Wire

Calabrio, Inc, acquired Symmetrics

See 2664 Comparable Transactions
synopsis: Calabrio, a leading provider of customer engagement and analytics software, announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data.
buyer: Calabrio, Inc
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization with easy-to-use tools that provide a better understanding of the customer. "
 target: Symmetrics
Symmetrics is the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems & corporate data. Symmetrics enables access and integration of data from multiple supporting systems, including omnichannel routing systems, workforce management, & more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/30/2016 via Market Wire

Kohlberg Kravis Roberts & Co., will acquire Calabrio, Inc

See 1840 Comparable Transactions
synopsis: Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio.
buyer: Kohlberg Kravis Roberts & Co. (KKR:$16,236.15)
KKR is a leading global investment firm that manages investments across multiple asset classes including private equity, energy, infrastructure, real estate, capital markets, credit strategies, and hedge funds. With offices around the world, KKR manages assets through a variety of investment funds. "
 target: Calabrio, Inc
The Calabrio ONE® software suite is a unified workforce optimization solution -- including call recording, quality management, workforce management and voice-of-the-customer analytics -- that records, captures and analyzes customer engagement center interactions to improve the customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/18/2015 via BusinessWire

8x8, Inc., acquired Quality Software Corporation

See 2773 Comparable Transactions
synopsis: 8x8, Inc., a provider of cloud-based communications and contact center solutions, has acquired Quality Software Corp (QSC), a developer of cloud-native quality management capabilities and analytics. QSC offers web-based solutions for the cloud, with a set of monitoring capabilities for high-touch interactions and personalized customer experiences.
buyer: 8x8, Inc. (EGHT:$581.29)
8x8, Inc. provides secure and reliable enterprise cloud communications solutions. 8x8's cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible SaaS alternative, encompassing cloud business phone service, contact center solutions, and conferencing. "
 target: Quality Software Corporation
Quality Software Corporation delivers a LVCSR speech analytics solution with their patented software to customers who want real time and post call data analysis. Quality Software Corporation supports both cloud based and premise based data processing to accommodate every customer type.
price ($mm)
$4.30
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/11/2014 via Company Press Release

Ifbyphone, Inc., acquired Mongoose Metrics, LLC

See 3550 Comparable Transactions
synopsis: Ifbyphone, provider of the leading voice-based marketing automation platform for optimizing revenue generation through call analytics and automation, announced that it has acquired Mongoose Metrics, a leader in call tracking, measurement and attribution.
buyer: Ifbyphone, Inc.
Ifbyphone provides a suite of phone automation services to enhance customer communications, increase sales, and lower costs. With Ifbyphone's hosted services and tools, marketers, developers and business users can quickly create telephony systems to drive customer retention and acquisition. "
 target: Mongoose Metrics, LLC
Mongoose Metrics is the innovative leader in enterprise phone conversion tracking. Their approach takes the mystery out of phone conversion analytics by supplying clients with reliable, clear, and actionable data encompassing the entire sales cycle from customer browsing through completed sale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

See 4054 Comparable Transactions
synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
 target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 8/15/2006 via BusinessWire

Spanlink Communications, Inc., acquired Calabrio, Inc

See 1893 Comparable Transactions
synopsis: Spanlink Communications, Inc., a leading provider of customer interaction solutions that leverage VoIP-based unified communications technologies, announced today that it has acquired Calabrio, Inc., and its industry-leading software for distributed workforce management (WFM) and scheduling.
buyer: Spanlink Communications, Inc.
Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. Spanlink develops and markets customer interaction software, workforce optimization software and system management software. "
 target: Calabrio, Inc
Calabrio Inc. offers a software suite designed for call and contact centers to increase productivity, by increasing the quality of customer service while responding to the needs of agents and managers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/9/2020 via Company Press Release

IBM, will acquire WDG Automation

See 5988 Comparable Transactions
synopsis: IBM announced it has reached a definitive agreement to acquire Brazilian software provider of robotic process automation WDG Soluções Em Sistemas E Automação De Processos LTDA (WDG Automation). WDG Automation provides RPA, Intelligent Automation (IA), Interactive Voice Response (IVR) and chatbots primarily to customers in Latin America.
buyer: IBM (IBM:$58,361.00)
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, they are the largest technology and consulting employer in the world. With Watson, the AI platform for business, powered by data, IBM is building industry-based solutions to real-world problems. "
 target: WDG Automation
WDG Automation is a software provider of robotic process automation (RPA), headquartered in São José do Rio Preto, Brazil. WDG Automation provides RPA, Intelligent Automation (IA), Interactive Voice Response (IVR) and chatbots primarily to customers in Latin America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/20/2008 via PR Newswire

Salesforce.com, acquired InStranet, Inc.

See 1834 Comparable Transactions
synopsis: Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer call centers.
buyer: Salesforce.com (CRM:$26,492.00)
Salesforce.com provides hosted applications that manage customer information for sales, marketing, and customer support, providing clients with a cheaper, more rapidly deployable alternative to buying and maintaining enterprise software. "
 target: InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.
price ($mm)
$27
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/2/2011 via PR Newswire

NICE Systems Ltd, will acquire Merced Systems, Inc.

See 4062 Comparable Transactions
synopsis: NICE Systems announced that it has entered an agreement to acquire Merced Systems, the leader in service and sales performance management solutions. The acquisition of Merced underscores NICE's commitment to provide its customers the market leading, best-in-class analytics solutions and Workforce Optimization suite.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE Systems Ltd. is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. NICE serves over 25,000 organizations in the enterprise and security sectors. "
 target: Merced Systems, Inc.
Merced Systems provides Performance Management solutions that drive business execution in Sales and Service functions. Merced's performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries.
price ($mm)
$172
rev ($mm)
$55
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 7/7/2006 via BusinessWire

NICE Systems Ltd, acquired IEX Corporation

See 4157 Comparable Transactions
synopsis: NICE Systems, announced the completion of its acquisition of IEX Corporation, a leading provider of workforce management, strategic planning and performance management solutions for the contact center. The acquisition of IEX Corporation, originally announced on April 28th, 2006, was an all-cash transaction for $200 million.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE Systems is the leading provider of Insight from Interactions(TM), offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. "
 target parent: Tekelec
target: IEX Corporation
IEX Corporation, a Tekelec company is a leading provider of contact center workforce management technology. IEX has a strong market presence worldwide in over 45 countries, with more than 840,000 agents in over 2,900 sites.
price ($mm)
$200
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
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Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
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Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
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UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
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Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
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eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
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550
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Cint AB
Headquartered in Sweden, Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale.
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
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Net Income ($mm)
Employees
431
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
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EBITDA ($mm)
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EBIT ($mm)
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10
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flooidCX, Corp.
flooidCX, Corp.
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EBITDA ($mm)
($3.05)
EBIT ($mm)
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Net Income ($mm)
Employees
2
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Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
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Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
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Employees
0
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Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
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0
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Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
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EBITDA ($mm)
($3.98)
EBIT ($mm)
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Net Income ($mm)
Employees
106
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
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0
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
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$26,492.00
EBITDA ($mm)
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$548.00
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
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$360.44
EBITDA ($mm)
$28.62
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$9.73
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1063
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Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
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Employees
500
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Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
year
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$443.79
EBITDA ($mm)
($68.58)
EBIT ($mm)
($86.77)
Net Income ($mm)
Employees
1600
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
  • drill down
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2022
rev ($mm)
$1,428.88
EBITDA ($mm)
($147.23)
EBIT ($mm)
($185.64)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: US:CICN
 
 
 
 
 
 
 
 
Cicero, Inc.
Cicero, Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations.
year
2009
rev ($mm)
$2.50
EBITDA ($mm)
($1.95)
EBIT ($mm)
($1.97)
Net Income ($mm)
Employees
25
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Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
year
2021
rev ($mm)
$0.11
EBITDA ($mm)
($12.79)
EBIT ($mm)
($16.00)
Net Income ($mm)
Employees
0
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Ticker: NasdaqGS:VRNT
 
 
 
 
 
 
 
 
Verint Systems Inc.
Verint Systems Inc.
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions.
year
2019
rev ($mm)
$1,255.80
EBITDA ($mm)
$186.88
EBIT ($mm)
$129.50
Net Income ($mm)
$69.78
Employees
6200
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Ticker: ASX:OPN
 
 
 
 
 
 
 
 
OpenDNA
OpenDNA
The OpenDNA Group of companies provides fully integrated digital marketing and customer acquisition services focusing on driving online sales of products and services for its clients. OpenDNA provides personalized real-time, targeted marketing.
year
2018
rev ($mm)
$0.09
EBITDA ($mm)
($2.85)
EBIT ($mm)
($3.08)
Net Income ($mm)
Employees
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Ticker: AIM:ECK
 
 
 
 
 
 
 
 
Eckoh Plc
Eckoh Plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments.
year
2016
rev ($mm)
$29.47
EBITDA ($mm)
$6.90
EBIT ($mm)
$3.21
Net Income ($mm)
$2.54
Employees
136
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
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