Like Serengeti Systems

closed 9/25/2012 via BNC Analysis

NetCall plc, acquired Serengeti Systems

synopsis: Netcall plc, a software company, announced the acquisition of Serengeti Systems Ltd, an Enterprise Content Management software provider, for 2.9 million pounds. Serengeti Systems Ltd. offers content management, contact and case management, records management, workflow, and customer relationship management solutions for public sector.
buyer: NetCall plc (AIM:NET:$21.60)
Netcall develops and supplies a range of innovative communication solutions to organisations of all sizes, including many blue-chip companies, who use them to improve their operational efficiency, their customer’s experiences and their employees’ morale. "
target: Serengeti Systems
Serengeti Systems is one of the leading UK providers of Content Management, Contact and Case Management solutions within the Public Sector.
price ($mm)
$3.41
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 12/5/2011 via BusinessWire

Progress Software Corporation, acquired Corticon Technologies, Inc.

synopsis: Progress Software Corporation, a leading software provider that enables enterprises to be operationally responsive, announced that it has completed the acquisition of Corticon Technologies, Inc., a leading Business Rules Management System vendor that enables organizations to make better, faster decisions by automating business rules.
buyer: Progress Software Corporation (PRGS:$391.30)
Progress Software Corporation is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. "
target: Corticon Technologies, Inc.
Corticon Technologies is recognized as a leading Business Rules Management System vendor that enables organizations to make better, faster decisions by automating business rules. The company’s patented “no-coding” rules engine automates sophisticated decision processes.
price ($mm)
$23
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/28/2019 via BusinessWire

Tyler Technologies, Inc., acquired MicroPact Inc.

synopsis: Arlington Capital Partners announced that Tyler Technologies, Inc. has completed the acquisition of its portfolio company MicroPact, a leading provider of specialized, vertically oriented case management and business process management (BPM) applications for government.
buyer: Tyler Technologies, Inc. (TYL:$1,039.57)
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector to become more efficient, more accessible and more responsive to the needs of their constituents. "
target parent: Arlington Capital Partners
target: MicroPact Inc.
MicroPact, Inc. is a leading provider of specialized, vertically oriented case management and business process management (BPM) applications for government.
price ($mm)
$185
rev ($mm)
$70
EBITDA ($mm)
EV / rev
2.6x
EV / EBITDA
closed 10/29/2008 via PR Newswire

Oracle Corporation, acquired RuleBurst

synopsis: Oracle announced it has agreed to acquire RuleBurst Holdings Limited, the parent company of Haley Limited, a leading provider of policy modeling and automation software, to create an end-to-end solution for social services agencies.
buyer: Oracle Corporation (ORCL:$39,531.00)
Oracle is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software. "
target: RuleBurst
RuleBurst provides a comprehensive suite of software to prevent, detect and cure breaches in compliance with legislation, policy and business rules. Since 1989 RuleBurst has enabled organizations to accurately and consistently administer their policy and business rules.
price ($mm)
$155
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2018 via Market Watch

Granicus, Inc., acquired SouthTech Systems

synopsis: Granicus announced it has acquired government records management and disclosure solution provider SouthTech Systems, combining one of the most full-featured, innovative digital records management solutions with Granicus' powerful suite of communications, website and meetings software.
buyer parent: Vista Equity Partners
buyer: Granicus, Inc.
Granicus provides technology that empowers government organizations to create better lives for the people they serve. Granicus offers industry leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations. "
target: SouthTech Systems
SouthTech Systems is a Southern California-based software development company that designs products to meet the needs of public agencies. The ClerkDocs and RecorderWorks Suite equip Clerk and Recorder offices with cost-effective and scalable solutions and digitized document technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/28/2007 via

Manatron Inc., acquired Hart InterCivic

synopsis: Manatron, Inc. the nation's leading provider of integrated property tax solutions for state and local governments, has entered into an asset purchase agreement with Hart InterCivic, Inc., an Austin, Texas-based provider of Election solutions, Records Management solutions, Geo-content solutions and Print solutions for state and local governments.
buyer: Manatron Inc.
Manatron provides software and services for state and local governments to completely, fairly and efficiently assess real and personal property, and to bill and collect the related property taxes in their jurisdictions. "
target: Hart InterCivic
Hart InterCivic is a leader in providing products and services that help redefine the relationship between state and local governments and the citizens they serve. Hart InterCivic is working in more than a dozen states to bring governments closer to citizens.
price ($mm)
$4.80
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2011 via PR Newswire

IBM, acquired Cúram Software Ltd.

synopsis: IBM announced that it has completed its acquisition of Curam Software Ltd. The company expands IBM's ability to help cities and governments serve citizens better by adopting more intelligent and efficient ways to assess needs, execute social programs, and maximize program results.
buyer: IBM (IBM:$77,131.00)
IBM is the world's largest information technology company. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of on demand business. "
target: Cúram Software Ltd.
Curam Software is the leading provider of social program software solutions, delivering best-in-class solutions for social enterprises globally including, health and human services, workforce services, and social security organizations.
price ($mm)
rev ($mm)
$80
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 7/1/2016 via BusinessWire

Addnode Group AB, acquired EssVision AB

synopsis: Addnode Group acquires EssVision AB, a Swedish software company delivering document- and case management solutions to municipalities, authorities and companies. EssVision mainly focuses of document- and case management solutions, an area in which Addnode Group’s business area Process Management is one of the leading providers to the Swedish market.
buyer: Addnode Group AB (OM:ANOD B:$353.04)
Addnode Group offers operation-critical IT-solutions to selected markets within both private and public sectors. They acquire, build and develop companies that deliver operation-critical IT solutions for specific needs from our customers. "
target: EssVision AB
EssVision AB is a Swedish software company delivering document- and case management solutions to municipalities, authorities and companies.
price ($mm)
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/22/2017 via Company Press Release

CAMMS, acquired Cambron Software

synopsis: Global Enterprise Performance Management (EPM) software vendor, CAMMS, has acquired fellow Australian-based software company, Cambron Software. Cambron Software is based in Victoria, Australia, with core software modules focused on business planning, governance and human resources.
buyer: CAMMS
CAMMS is a global Enterprise Performance Management (EPM) software company dedicated to transforming organizational strategy into reality. CAMMS is a world leader in planning and strategy, project, risk and meeting management software, as well as budgeting, workforce and analytics solutions. "
target: Cambron Software
Cambron Software was founded in 2002 as a provider of talent and performance management solutions. Cambron Software is based in Victoria, Australia, with core software modules focused on business planning, governance and human resources.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/16/2005 via BusinessWire

Enforsys Systems, Inc., acquired Emergency Software Products, Inc.

synopsis: Enforsys Systems Inc., a leader in public safety software, today announced that it has acquired Emergency Software Products, Inc. (ESP), a maker of records management software for fire, EMS, rescue and hazardous material agencies.
buyer: Enforsys Systems, Inc.
Enforsys provides law enforcement professionals with the up-to-date, real time information they need to protect themselves and the public. Its mission is to develop products that give law enforcement professionals an electronic, bullet proof vest while improving their day-to-day professional lives. "
target: Emergency Software Products, Inc.
Emergency Software Products has been helping Emergency Services organizations (Fire, EMS, Rescue, Haz-Mat) to organize and maintain better records keeping systems. With a vast array of powerful they help organizations accurately track data and maintain state standards for record keeping & reporting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2014 via Company Press Release

Allscripts, acquired Oasis Medical Solutions

synopsis: Allscripts announced the acquisition of Oasis Medical Solutions Limited, a London-based Patient Administration System (PAS) and health informatics solution provider. The Oasis PAS system, developed over 18 years in partnership with numerous NHS trusts, provides flexible, efficient and scalable administrative workflow across all venues of care.
buyer: Allscripts (MDRX:$1,748.29)
Allscripts is the leading provider of clinical software, connectivity and information solutions that physicians use to improve healthcare. The company's unique solutions inform, connect and transform healthcare, delivering improved care at lower cost. "
target: Oasis Medical Solutions
Oasis Medical Solutions Limited is a London-based Patient Administration System (PAS) and health informatics solution provider. The Oasis™ PAS system provides flexible, efficient and scalable administrative workflow across all venues of care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via PR Newswire

OpenGov, acquired Ontodia, Inc.

synopsis: OpenGov, the world leader in government financial intelligence, planning, and transparency, expands its platform with the acquisition of Ontodia. Ontodia is the leading provider of Open Data and performance management solutions using CKAN, the premier open-source data-portal for governments around the world.
buyer: OpenGov
OpenGov is transforming the way the world analyzes, shares, compares, and allocates public money. With more than 1000 government customers across 45 states in a rapidly expanding network, OpenGov is the market leader in cloud-based performance intelligence and financial transparency. "
target: Ontodia, Inc.
Ontodia provides solutions for unlocking the potential of open data, for governments of all sizes, and sectors that utilize open data. Their open data services include Analytics-as-a-Service, Data Publishing, and Data Services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2019 via BusinessWire

Granicus, Inc., acquired Firmstep

synopsis: Granicus, the leading provider of cloud-based software solutions and digital engagement services for the public sector, announced that it has acquired Firmstep, a London-based global leader specializing in government service transformation.
buyer parent: Vista Equity Partners
buyer: Granicus, Inc.
Granicus connects governments with the people they serve by providing the first and only civic engagement platform for the public sector. Over 4,200 federal, state and local government agencies and more than 185 million citizen subscribers power an unmatched network. "
target: Firmstep
The Firmstep platform is one of the most widely used Customer Service solutions within the Public Sector. Firmstep has been implemented at over a third of UK local authorities to drive channel shift, create dramatic savings and provide excellent customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2010 via Market Wire

KANA Software, Inc., acquired Lagan Technologies

synopsis: KANA Software, Inc., the world leader in software solutions for Service Experience Management (SEM), announced it has closed the acquisition of privately held Lagan Technologies, headquartered in Belfast, Northern Ireland.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. "
target: Lagan Technologies
Lagan Technologies is the global leader in G2C (government to citizen) technology. Lagan software connects government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move.
price ($mm)
$47
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/4/2017 via BNC Analysis

Castleton Technology plc, acquired Kinetic Information Systems Pty Ltd

synopsis: Castleton Technology Plc, a provider of software and managed services to the public and not for profit sectors, has acquired Kinetic Information Systems Pty Ltd, a leading provider of software solutions to the community housing sector in Australia.
buyer: Castleton Technology plc (AIM:CTP:$32.42)
Castleton Technology Plc is a focused provider of Software, IT Solutions and Services to the Social Housing, Commercial and wider Public Sectors. They deliver the resources and capabilities required to create and enable a dynamic, flexible, and secure, seamlessly managed IT infrastructure. "
target: Kinetic Information Systems Pty Ltd
Kinetic Information Systems is an Australian software specialist solution provider. The company provides ERP, business intelligence, and procurement solutions to companies in various industries, including agricultural, automotive, broadcasting, community housing, energy, real estate, and more.
price ($mm)
$1.91
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/12/2011 via BusinessWire

ASG Software Solutions, acquired RiverGlass Inc

synopsis: ASG Software Solutions, a leader in IT infrastructure, content management and cloud computing software solutions for global enterprises, has acquired RiverGlass, a leading provider of eDiscovery, advanced information collection, data management and analysis solutions.
buyer: ASG Software Solutions
ASG Software Solutions (ASG) is a global software solutions provider that helps more than 85 percent of the world's largest companies drive business success by managing complex IT operations across distributed, mainframe, and cloud environments. "
target: RiverGlass Inc
RiverGlass, Inc. is a leading provider of advanced information collection and analysis solutions. RiverGlass provides solutions to government agencies and commands in defense, intelligence and law enforcement as well as eDiscovery and risk management applications to major corporations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/8/2014 via BNC Analysis

Novetta Solutions, LLC, acquired Digital Results Group, Inc.

synopsis: Novetta Solutions LLC, a portfolio company of Arlington Capital Partners, announced the acquisition of Digital Results Group Inc. Boston, Mass.-based DRG designs and develops software and technology solutions for government and commercial clients to support the collection, processing and exploitation of multi-intelligence data.
buyer: Novetta Solutions, LLC
Novetta provides advanced analytics technology solutions to US Government and commercial enterprises working with massive quantities of data, focusing primarily on cyber, identity and social analytics challenges. "
target: Digital Results Group, Inc.
Digital Results Group (DRG) is a leader in the development of innovative solutions that support critical defense, intelligence, and security missions. DRG delivers best-in-class capabilities to support operations and analysis from the tactical edge to the global enterprise.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/18/2018 via BusinessWire

Tyler Technologies, Inc., will acquire Socrata

synopsis: Tyler Technologies, Inc., a leading provider of end-to-end information management solutions and services for local governments, announced it has signed a definitive agreement to acquire Socrata, Inc., a Seattle-based venture-backed technology company, focused exclusively on accelerating the shift to digital government.
buyer: Tyler Technologies, Inc. (TYL:$1,039.57)
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector to become more efficient, more accessible and more responsive to the needs of their constituents. "
target: Socrata
Socrata was founded in 2007 with the goal of creating a cloud platform that enables public sector organizations to easily manage and share their data. Socrata’s cloud-based, SaaS solutions, deliver unprecedented data-driven innovation and cost-savings for hundreds of public sector leaders.
price ($mm)
rev ($mm)
$25
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/24/2016 via PR Newswire

GovQA, acquired GovHelper

synopsis: WebQA Inc. announced that its GovQA division has acquired GovHelper, a technology company offering local government and public safety transparency products for populations ranging over 500,000 residents. GovHelper's premium product, FOIAView, helps agencies stay compliant with Public Records laws.
buyer parent: WebQA, Inc.
buyer: GovQA
GovQA is a division of WebQA Inc., one of the world's leading providers of Customized Customer Service Platforms. GovQA's product suite offers a comprehensive set of multilingual and multichannel inbound and outbound service, information, communication, collaboration and payment capabilities. "
target: GovHelper
The GovHelper Suite helps government agencies better serve private citizens with advanced technology designed to ease their data management needs. Their FOIAView software provides request submission, tracking, fulfillment, payment processing and reporting capabilities, all in one place.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/4/2019 via BNC Analysis

Sino Hua-An International Bhd, will acquire TouchPoint International Sdn Bhd

synopsis: Sino Hua-An International Bhd, a metallurgical coke manufacturer in Malaysia, will acquire TouchPoint International, Malaysia's leading smart city platform provider. TouchPoint offers a mobile app loyalty and community engagement platform designed to help brand owners, retail chains and organizations engage customers and community members.
buyer: Sino Hua-An International Bhd (KLSE:HUAAN:$222.15)
Sino Hua-An International Bhd (Hua-An Group) is a metallurgical coke manufacturer in Malaysia. Hua-An Group is primarily engaged in the production and sale of metallurgical coke and its by-products, including coal gas, tar, crude benzene, and ammonia sulfate. "
target: TouchPoint International Sdn Bhd
TouchPoint International is Malaysia's leading smart city platform provider. TouchPoint International offers a mobile app loyalty and community engagement platform designed to help brand owners, retail chains and organizations reach out to and engage customers and community members.
price ($mm)
$17
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2012 via BNC Analysis

NetCall plc, acquired Serengeti Systems

synopsis: Netcall plc, a software company, announced the acquisition of Serengeti Systems Ltd, an Enterprise Content Management software provider, for 2.9 million pounds. Serengeti Systems Ltd. offers content management, contact and case management, records management, workflow, and customer relationship management solutions for public sector.
buyer: NetCall plc (AIM:NET:$21.60)
Netcall develops and supplies a range of innovative communication solutions to organisations of all sizes, including many blue-chip companies, who use them to improve their operational efficiency, their customer’s experiences and their employees’ morale. "
target: Serengeti Systems
Serengeti Systems is one of the leading UK providers of Content Management, Contact and Case Management solutions within the Public Sector.
price ($mm)
$3.41
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 8/7/2017 via BNC Analysis

NetCall plc, acquired MatsSoft Ltd.

synopsis: Netcall plc announces the acquisition of MatsSoft Limited ("MatsSoft"), a leading cloud-based low-code software provider. MatsSoft's low-code software platform enables rapid delivery of enterprise-grade business applications with a minimum of hard coding and upfront investments.
buyer: NetCall plc (AIM:NET:$21.60)
Netcall provides easy to use, functional, smartly designed software applications delivered on its integrated platform, Liberty. Netcall's software product suite incorporates an omni-channel contact centre, workforce optimisation, business process management and case management. "
target: MatsSoft Ltd.
MatsSoft Limited ("MatsSoft") is a leading cloud-based low-code software provider. MatsSoft's low-code software platform enables rapid delivery of enterprise-grade business applications with a minimum of hard coding and upfront investments.
price ($mm)
$18
rev ($mm)
$7
EBITDA ($mm)
$0
EV / rev
4.0x
EV / EBITDA
220.8x
announced 6/25/2015 via BNC Analysis

Eckoh Plc, will acquire NetCall plc

synopsis: Software company Netcall PLC said payments technology company Eckoh PLC has made a cash and shares takeover offer for the company. Netcall plc designs, develops, sells, and markets communications, workforce management, and business process management software and services to the healthcare, public, and private sectors internationally.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: NetCall plc (AIM:NET:$21.60)
Netcall provides intelligent contact handling allowing customers to simplify their engagement, workforce optimisation allowing efficient management of resources, enterprise content management and business process management allowing optimum business performance.
price ($mm)[EV]
$138 [$118]
rev ($mm)
$27
EBITDA ($mm)
$4
EV / rev
4.4x
EV / EBITDA
28.2x
closed 9/25/2012 via BNC Analysis

NetCall plc, acquired Serengeti Systems

synopsis: Netcall plc, a software company, announced the acquisition of Serengeti Systems Ltd, an Enterprise Content Management software provider, for 2.9 million pounds. Serengeti Systems Ltd. offers content management, contact and case management, records management, workflow, and customer relationship management solutions for public sector.
buyer: NetCall plc (AIM:NET:$21.60)
Netcall develops and supplies a range of innovative communication solutions to organisations of all sizes, including many blue-chip companies, who use them to improve their operational efficiency, their customer’s experiences and their employees’ morale. "
target: Serengeti Systems
Serengeti Systems is one of the leading UK providers of Content Management, Contact and Case Management solutions within the Public Sector.
price ($mm)
$3.41
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 9/25/2012 via BNC Analysis

NetCall plc, acquired Serengeti Systems

synopsis: Netcall plc, a software company, announced the acquisition of Serengeti Systems Ltd, an Enterprise Content Management software provider, for 2.9 million pounds. Serengeti Systems Ltd. offers content management, contact and case management, records management, workflow, and customer relationship management solutions for public sector.
buyer: NetCall plc (AIM:NET:$21.60)
Netcall develops and supplies a range of innovative communication solutions to organisations of all sizes, including many blue-chip companies, who use them to improve their operational efficiency, their customer’s experiences and their employees’ morale. "
target: Serengeti Systems
Serengeti Systems is one of the leading UK providers of Content Management, Contact and Case Management solutions within the Public Sector.
price ($mm)
$3.41
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/1/2017 via PR Newswire

IFS AB, acquired mplsystems Limited

synopsis: IFS, the global enterprise applications company, has acquired mplsystems Limited, an award-winning provider of omni-channel contact center, customer engagement CRM, and field service management software. mplsystems designs and delivers innovative contact center and field service technology that help simplify and automate tasks.
buyer parent: EQT
buyer: IFS AB
IFS is a globally recognized leader in developing and delivering enterprise software for enterprise resource planning, enterprise asset management and enterprise service management. IFS brings customers closer to their business, helps them be more agile and enables them to profit from change. "
target: mplsystems Limited
mplsystems is an award-winning provider of omni-channel contact center, customer engagement CRM, and field service management software. They design and deliver innovative contact center and field service technology that help simplify and automate tasks.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2016 via PR Newswire

Genesys, acquired Interactive Intelligence Group, Inc.

synopsis: Genesys, a leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence, a leader of cloud and on-premise solutions for customer engagement, communications and collaboration.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.
price ($mm)[EV]
$1,413 [$1,368]
rev ($mm)
$413
EBITDA ($mm)
EV / rev
3.4x
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,486.10)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
announced 3/28/2016 via Company Press Release

Fusion, will acquire Technology for Business

synopsis: Fusion, a leading provider of cloud services, announced that it will significantly expand its product offering through the acquisition of Technology for Business Corporation (TFB). The Manhattan Beach, California-based company provides industry leading Contact Center solutions to over 500 enterprises throughout the U.S. and internationally.
buyer: Fusion (FSNN:$150.53)
Fusion is a leading provider of integrated cloud solutions to small, medium and large businesses. Fusion's advanced, high availability cloud service platform enables the integration of leading edge solutions in the cloud. "
target: Technology for Business
For twenty-five years, TFB has been a leading developer of software for contact centers and businesses across all industries, with a strong focus on healthcare, government, homeland security, energy, entertainment, banking and education.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/13/2016 via PR Newswire

IMCap Partners AG, acquired Attensity Europe GmbH

synopsis: Attensity Europe, a leading solution provider in the customer interaction management market, is breaking away from its US parent company, Attensity Group Inc., thanks to investment from a consortium led by IMCap Partners and will now become an independent company. Attensity Europe will focus on the growth segment of omni-channel customer service.
buyer: IMCap Partners AG
IMCap Partners invests in small and medium sized companies. They invest, as entrepreneurs, in sustainable business models alongside strong management teams. Besides providing capital they support companies and management teams with operational experience to drive sustainable long term growth. "
target parent: Attensity Group Inc.
target: Attensity Europe GmbH
Attensity Europe, headquartered in Saarbrücken, is a leading solution provider in the field of omni-channel customer communications and customer interaction management. Their core product is the market-leading solution "Respond", a multilingual and omni-channel response management software.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/25/2015 via BNC Analysis

Eckoh Plc, will acquire NetCall plc

synopsis: Software company Netcall PLC said payments technology company Eckoh PLC has made a cash and shares takeover offer for the company. Netcall plc designs, develops, sells, and markets communications, workforce management, and business process management software and services to the healthcare, public, and private sectors internationally.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: NetCall plc (AIM:NET:$21.60)
Netcall provides intelligent contact handling allowing customers to simplify their engagement, workforce optimisation allowing efficient management of resources, enterprise content management and business process management allowing optimum business performance.
price ($mm)[EV]
$138 [$118]
rev ($mm)
$27
EBITDA ($mm)
$4
EV / rev
4.4x
EV / EBITDA
28.2x
closed 5/8/2015 via Market Wire

Enghouse Systems Limited, acquired Reitek S.p.A.

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced it has acquired Reitek S.p.A, a leading provider of omni-channel contact center solutions for enterprises of all sizes including multinational corporations.
buyer: Enghouse Systems Limited (TSX:ENGH:$296.51)
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a larger and more diverse enterprise software company through strategic acquisitions and managed growth within its business segments. "
target: Reitek S.p.A.
Founded in 1990, Reitek designs and develops integrated, omni-channel contact center software products for small, medium or large organizations. The solutions can be deployed both on premise and in the cloud. The company is based in Milan, Italy.
price ($mm)
$5.13
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2014 via Market Wire

Enghouse Systems Limited, acquired Voxtron NV

synopsis: Enghouse Systems Limited announced it has acquired Voxtron NV. Headquartered in Temse, Belgium (near Brussels), Voxtron is a provider of multi-channel contact center and dispatch solutions for small, medium and large enterprises as well as the railroads and utilities sectors.
buyer: Enghouse Systems Limited (TSX:ENGH:$296.51)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target: Voxtron NV
Founded in 1994, Voxtron is a Belgium based company focused on delivering multi-channel contact center products with thousands of installations internationally, for small, medium and large organizations. The company has operations in Belgium, Germany and Austria.
price ($mm)
$8.35
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/25/2014 via BusinessWire

LaSalle Capital Group, L.P., acquired Avtex Solutions, LLC

synopsis: LaSalle Capital, a Chicago-based investment firm, and Marquette Companies announced that LaSalle Capital has purchased Minneapolis-based Avtex Solutions, a leading provider of integrated customer experience technology solutions.
buyer: LaSalle Capital Group, L.P.
LaSalle Capital is a leading private equity firm with extensive experience in the lower middle market. They currently manage two funds totaling over $330 million in capital. Their team has deep experience in partnering with management teams to grow and develop small businesses. "
target parent: Pohlad Family Companies
target: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: AIM:IDOX
 
 
 
 
 
 
 
 
IDOX plc
IDOX plc
Idox Group is a leading provider of complex information management solutions and services to the Government, Funding and Compliance sectors and increasingly to highly regulated asset intensive industries around the world in the wider corporate sector.
year
2019
rev ($mm)
$80.96
EBITDA ($mm)
$44.99
EBIT ($mm)
$44.69
Net Income ($mm)
$2.00
Employees
749
  • drill down
  • watch
Ticker: US:SENCF
 
 
 
 
 
 
 
 
Serenic Corporation
Serenic Corporation
Serenic is an international software company that conducts its operations through three active wholly owned subsidiaries: Serenic Software, Inc. ("SSI"), Serenic Canada Inc. ("SCI") and Serenic Software (EMEA) Limited ("SSE").
year
2008
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: TYL
 
 
 
 
 
 
 
 
Tyler Technologies, Inc.
Tyler Technologies, Inc.
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector to become more efficient, more accessible and more responsive to the needs of citizens.
year
2019
rev ($mm)
$1,039.57
EBITDA ($mm)
$195.68
EBIT ($mm)
$151.62
Net Income ($mm)
$131.29
Employees
5164
  • drill down
  • watch
Ticker: TSXV:SYZ
 
 
 
 
 
 
 
 
Sylogist Ltd.
Sylogist Ltd.
Based in Canada, Sylogist is a technology innovation company that, through strategic acquisitions, investments and operations management, provides intellectual property solutions to a wide range of Public Sector customers.
year
2017
rev ($mm)
$26.06
EBITDA ($mm)
$8.36
EBIT ($mm)
$7.32
Net Income ($mm)
$5.67
Employees
91
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: AIM:GBO
 
 
 
 
 
 
 
 
Globo Plc
The Globo Group has established itself as one of the market leaders in the Greek ICT market. It provides e-business and telecom software products and related services to the private and governmental sectors in Greece as well as developing and operating broadband wired and wireless networks.
year
2013
rev ($mm)
$97.49
EBITDA ($mm)
$43.39
EBIT ($mm)
$35.60
Net Income ($mm)
$34.53
Employees
165
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$308.08
EBITDA ($mm)
$19.62
EBIT ($mm)
$7.00
Net Income ($mm)
Employees
983
  • drill down
  • watch
Ticker: CASS
 
 
 
 
 
 
 
 
Cass Information Systems, Inc.
Cass Information Systems, Inc.
Cass Information Systems, Inc. is the leading provider of transportation, utility and telecom expense management services and related business intelligence services. Cass is a business process outsourcer focused on invoice audit, processing and payment services.
year
2019
rev ($mm)
$158.80
EBITDA ($mm)
$52.62
EBIT ($mm)
$41.84
Net Income ($mm)
$30.51
Employees
1007
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: US:CICN
 
 
 
 
 
 
 
 
Cicero, Inc.
Cicero, Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations.
year
2009
rev ($mm)
$2.50
EBITDA ($mm)
($1.95)
EBIT ($mm)
($1.97)
Net Income ($mm)
Employees
25
  • drill down
  • watch
Ticker: ADAT
 
 
 
 
 
 
 
 
AuthentiDate Holding Corp
AuthentiDate Holding Corp
Authentidate® is a worldwide provider of secure workflow management software and web-based services. The company's automated and trusted workflow solutions enable enterprises and office professionals to employ rules-based electronic forms and web and fax based communication capabilities.
year
2011
rev ($mm)
$2.80
EBITDA ($mm)
($16.56)
EBIT ($mm)
($18.07)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency.
year
2008
rev ($mm)
$24.37
EBITDA ($mm)
($6.49)
EBIT ($mm)
($7.30)
Net Income ($mm)
$13.24
Employees
159
  • drill down
  • watch
Ticker: AIM:ECK
 
 
 
 
 
 
 
 
Eckoh Plc
Eckoh Plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments.
year
2016
rev ($mm)
$29.47
EBITDA ($mm)
$6.90
EBIT ($mm)
$3.21
Net Income ($mm)
$2.54
Employees
136
  • drill down
  • watch