Like InnovationManagement.se

closed 2/10/2016 via PR Newswire

IdeaScale, acquired InnovationManagement.se

synopsis: IdeaScale, the California-based innovation management solution, announced its acquisition of InnovationManagement.se (IM), the world's leading platform for cutting-edge innovation management content, best practices and online training programs. IM are advisers and solution providers for a number of clients.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: InnovationManagement.se
InnovationManagement.se (IM) is the world's leading platform for management content, best practices and online training programs. As one of the first online and independent knowledge providers within the field of innovation management, IM are advisers and solution providers for a number of clients.
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closed 9/3/2015 via Company Press Release

Anaqua Inc., acquired ideaPoint Inc.

synopsis: Anaqua, a worldwide leading provider of intellectual property (IP) management software and services, announced that it has acquired ideaPoint, Inc. The company is a Boston-based SaaS company that delivers innovation management solutions for the global enterprise.
buyer parent: Insight Venture Partners
buyer: Anaqua Inc.
Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Their software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment. "
target: ideaPoint Inc.
ideaPoint delivers the leading innovation management solution for the global enterprise. ideaPoint provides full lifecycle management of partnering and collaboration opportunities so that companies can tactically scout, evaluate and seize a range of innovation opportunities, and more.
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closed 6/10/2020 via PR Web

Xenon Partners, acquired UXPin

synopsis: Xenon Partners has acquired UXPin, a leading collaborative design and prototyping platform. Trusted by thousands of teams around the world, including Apple, Netflix, PayPal and more, this partnership will take UXPin’s product and reach within the digital community to the next level, amplifying the company's impact of helping design and development
buyer: Xenon Partners
Xenon acquires and operates early-stage B2B SaaS (Software as a Service) technology companies. Xenon provides its portfolio companies with deep operational expertise in growth marketing, sales and operations to scale to the next level. "
target: UXPin
UXPin is a leading collaborative design and prototyping platform. UXPin found success as a paper prototyping notepad, but shifted focus to develop an online user experience design platform, UXPin.com, that enables teams to build better digital products.
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closed 5/3/2019 via PR Web

Scaled Agile Inc., acquired Conteneo, Inc.

synopsis: Scaled Agile Inc., provider of SAFe, the world’s leading framework for enterprise agility, has acquired Conteneo, Inc., a provider of multidimensional collaboration solutions for the public and private sector. Conteneo enables organizations to improve performance across the enterprise, including market research, strategy, complex sales, and more.
buyer: Scaled Agile Inc.
Scaled Agile helps large enterprises achieve better outcomes, increase employee engagement, and improve business economics through the adoption of Lean-Agile principles and practices based on the Scaled Agile Framework (SAFe). Scaled Agile provides training, certification, and consulting services. "
target: Conteneo, Inc.
Conteneo is the leading provider of multidimensional collaboration solutions for the public and private sector. Conteneo enables organizations to improve performance across the enterprise, including culture and change management, market research, strategy, complex sales, and more.
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closed 12/12/2018 via BNC Analysis

Braidio, acquired InnoStreams

synopsis: Braidio, the creator of the leading workstream intelligence platform, announced that it is acquiring InnoStreams, a high-velocity platform used to manage decisions for digital initiatives across enterprise organizations.
buyer: Braidio
Braidio's award winning platform threads all necessary information, knowledge, people, and business tools into a single point of productivity, WorkStreams™. Braidio WorkStreams helps accelerate sales, improve customer satisfaction, and simplify employee on-boarding by spreading knowledge. "
target: InnoStreams
InnoStreams is a platform to validate, shape, and optimize ideas and projects through experimentation and quantitative analysis. InnoStreams bridges the gap from ideation to commercialization through rigorous validation and informed decision-making.
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closed 1/11/2017 via BNC Analysis

Bonnier AB, acquired KnowledgeFox GmbH

synopsis: The Swedish media group Bonnier holds 51 percent of Vienna Startup KnowledgeFox. KnowledgeFox (K-Fox) is a game changer in the corporate training and learning industry offering a unique MicroLearning solution and product portfolio.
buyer: Bonnier AB
Bonnier AB is a multi-channel media company. Together with its subsidiaries, Bonnier engages in publishing, broadcasting, business press, and entertainment businesses. It publishes fiction and children's books, business newspapers, daily news papers, evening and morning papers, and news magazines. "
target parent: Research Studios Austria Forschungsgesellschaft mbH
target: KnowledgeFox GmbH
KnowledgeFox (K-Fox) is a game changer in the corporate training and learning industry offering a unique MicroLearning solution and product portfolio. KnowledgeFox was the first startup in 2012 to launch a mobile and micro-learning app for sustainable learning.
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closed 8/28/2019 via BNC Analysis

JLL Partners, Water Street Healthcare Partners, acquired THREAD Research

synopsis: Water Street Healthcare Partners and JLL Partners have acquired Orange County, California-based THREAD, a provider of technology that enables virtual research approaches to modernize clinical studies and registries.
buyer: JLL Partners
buyer: Water Street Healthcare Partners
JLL Partners is a middle-market private equity firm with a 30-year track record of building and transforming businesses. Water Street is a strategic investor focused exclusively on healthcare. The firm has a strong record of building market-leading companies across key growth sectors in healthcare. "
target: THREAD Research
THREAD is a virtual research platform used by biopharma, CROs, non-profit researchers, and life science organizations to capture global clinical study data in between, as well as during and instead of clinic visits.
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closed 2/14/2019 via GlobeNewswire

Winshuttle, LLC, acquired Enterworks, Inc.

synopsis: Winshuttle, an STG portfolio company and a leading ERP-centric data management platform provider, announced the merger of EnterWorks. EnterWorks is a leader in providing Product Information Management (PIM), Digital Asset Management (DAM), and Master Data Management (MDM) solutions that enable differentiated and tailored user experiences.
buyer parent: Symphony Technology Group
buyer: Winshuttle, LLC
Winshuttle is a provider of data automation and data process management software for enterprises, typically in SAP environments. Winshuttle offers software that improves data accuracy and maximizes the productivity of users who interface directly with SAP by automating workflows and data movement. "
target parent: Black Dragon Capital, LLC
target: Enterworks, Inc.
Enterworks® Enable software acquires, manages and transforms a company’s product information into persuasive content that drives higher sales and new competitive strengths.
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closed 3/19/2015 via BusinessWire

Black Dragon Capital, LLC, acquired Enterworks, Inc.

synopsis: Enterworks®, Inc., a market leader in solutions for acquiring, managing and transforming a company’s product information into persuasive content for multi-channel sales, announced that the company has been acquired by Black Dragon Capital, LLC, a growth-oriented venture fund.
buyer: Black Dragon Capital, LLC
Black Dragon Capital is a growth-oriented venture fund focused on investment opportunities in e-commerce, financial technologies and related industries. Its founder Louis Hernandez, Jr. "
target: Enterworks, Inc.
Enterworks® Enable software acquires, manages and transforms a company’s product information into persuasive content that drives higher sales and new competitive strengths.
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closed 9/11/2013 via Company Press Release

PTC, acquired NetIDEAS, Inc.

synopsis: PTC announced it has acquired long-time partner NetIDEAS, Inc., a leading provider of software hosting and technical consulting services specializing in the areas of product development and product lifecycle management (PLM).
buyer: PTC (PTC:$1,255.63)
PTC enables manufacturers to achieve sustained product and service advantage. The company’s technology solutions transform the way products are created and serviced across the entire product lifecycle – from conception and design to sourcing and service. "
target: NetIDEAS, Inc.
NetIDEAS, Inc. delivers product lifecycle management (PLM) components as an application service provider. Its PLM solution components include project/program management and collaboration, product data management, integrated digital environment and document management, and more.
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closed 10/9/2012 via BusinessWire

Artemis International Solutions Corporation, acquired Accept Software Corporation

synopsis: Artemis International, one of the leaders in large-scale project and portfolio management solutions, announced the acquisition of Accept Software. Accept Software’s Accept360 product enables collaborative product planning across the entire product development lifecycle, from ideation to agile-based execution.
buyer parent: Trilogy Enterprises, Inc.
buyer: Artemis International Solutions Corporation
With over 600,000 users worldwide and a global network covering 45 countries, Artemis International Solutions Corporation is a leader in large-scale project & portfolio solutions where investment management and cost control are of paramount importance. "
target: Accept Software Corporation
Accept Software Corporation provides the only solutions that enable businesses to collect, organize, and manage product requirements, ideas, product strategies and portfolios, and agile execution information all in one place. The Accept360 Platform is their primary offering.
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announced 6/26/2019 via Company Press Release

Questel, will acquire Yoomap

synopsis: Questel, one of the world’s largest intellectual property software and service providers, will acquire a majority stake in Yoomap, a French leader in open innovation software. Yoomap provides an open innovation platform that helps companies manage their relationships with start-ups and R&D partners.
buyer: Questel
Questel is a worldwide leading provider of intellectual property solutions. Questel offers a comprehensive suite of SaaS for searching, analyzing, and managing invention and IP asset, as well as a unique collection of IP databases. "
target: Yoomap
Yoomap is a French leader in open innovation software. Yoomap provides an open innovation platform that helps companies manage their relationships with start-ups and R&D partners, from identification to implementation of an opportunity.
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closed 1/23/2015 via Company Press Release

Spectris Plc, acquired ReliaSoft

synopsis: Spectris plc, the productivity-enhancing instrumentation and controls company, announces that it has acquired ReliaSoft Corporation, based in Arizona, USA. ReliaSoft is a leading provider of reliability engineering software, education, consulting and related services to product manufacturers and maintenance organisations around the world.
buyer: Spectris Plc (LSE:SXS:$2,024.02)
Spectris plc is a leading supplier of productivity-enhancing instrumentation and controls. Spectris products and technologies help customers to improve product quality and performance, improve core manufacturing processes, reduce downtime and wastage and reduce time to market. "
target: ReliaSoft
ReliaSoft is a provider of reliability engineering software, education, consulting and related services to product manufacturers and maintenance organisations around the world. It provides innovative, high quality and technologically advanced solutions to its clients.
price ($mm)
$42
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closed 2/8/2016 via BusinessWire

ESI Group, acquired Mineset Inc

synopsis: ESI Group has announced the acquistion of Mineset Inc from Silicon Graphics International. Mineset Inc has developed a visual analytics platform that tightly integrates advanced visualization with machine-learning technology.
buyer: ESI Group (ENXTPA:ESI:$140.44)
ESI is a world-leading provider of Virtual Prototyping software and services with a strong foundation in the physics of materials and Virtual Manufacturing. ESI helps industrial manufacturers replace physical prototypes by virtually replicating the fabrication, assembly and testing of products. "
target parent: SGI
target: Mineset Inc
Mineset Inc has developed a visual analytics platform that tightly integrates advanced visualization with machine-learning technology. Available through an easy-to-use Cloud-based web browser interface, the product has been specifically designed for non-programming professionals.
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closed 2/12/2020 via BNC Analysis

Brooks Automation, acquired RURO, Inc

synopsis: Brooks Automation, a leading provider of life science and semiconductor manufacturing automation solutions worldwide, has acquired RURO, an informatics software company that develops state of the art computer software for research, biotechnological, pharmaceutical, healthcare and government laboratories.
buyer: Brooks Automation (BRKS:$811.98)
Brooks Automation is a leading provider of life science and semiconductor manufacturing automation solutions worldwide. The Company applies its automation and cryogenics expertise to provide a full suite of reliable cold-chain sample management solutions across life sciences. "
target: RURO, Inc
RURO develops state of the art computer software for research, biotechnological, pharmaceutical, healthcare and government laboratories. RURO is a web applications leader, combining world-class innovation and industry experience so individuals can use computer software in new ways and places.
price ($mm)
$15
rev ($mm)
$5
EBITDA ($mm)
EV / rev
3.0x
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closed 11/1/2019 via BusinessWire

PTC Inc., acquired Onshape

synopsis: PTC announced that it has completed the acquisition of Onshape, creators of the first Software as a Service (SaaS) product development platform that unites robust computer aided design (CAD) with powerful data management and collaboration tools.
buyer: PTC Inc. (PTC:$1,255.63)
PTC is a global provider of technology platforms and solutions that transform how companies create and service the "things"​ in the Internet of Things (IoT). Their ThingWorx platform gives developers the tools they need to capitalize on the vast amounts of data being generated by connected systems. "
target: Onshape
Onshape are creators of the first Software as a Service (SaaS) product development platform that unites robust computer aided design (CAD) with powerful data management and collaboration tools.
price ($mm)
$470
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closed 4/9/2013 via Company Press Release

Elsevier B.V., acquired Mendeley Limited

synopsis: Elsevier announced the acquisition of Mendeley, a London-based company that operates a global research management and collaboration platform. Researchers worldwide use Mendeley’s desktop and cloud-based tools to manage and annotate documents, create citations and bibliographies, collaborate on research projects and network with fellow academics.
buyer parent: Reed Elsevier
buyer: Elsevier B.V.
Elsevier is a world-leading provider of scientific, technical and medical information products and services. The company works in partnership with the global science and health communities to publish more than 2,000 journals, including The Lancet and Cell, and close to 20,000 book titles. "
target: Mendeley Limited
Mendeley is a global research collaboration platform and academic database. Mendeley's desktop, mobile and web applications help people to organize, share, and discover new research. Mendeley has grown to 1.9 million users, who have collectively uploaded more than 270 million documents.
price ($mm)
$98
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announced 4/4/2018 via PR Newswire

XSInc will be merged with Technekes,

synopsis: Technekes LLC, a technology-driven B2B marketing company, and XSInc, a leader in data collection, management and analytics for the agriculture and turf and ornamental industries, announced the signing of a letter of intent to merge their respective technology businesses. XSInc offers cloud-based solutions for improving workplace efficiency.
buyer: Technekes
Technekes is a technology-driven B2B marketing company, delivering measurable and profitable growth for agriculture, healthcare, construction, industrial supply and manufacturing companies throughout North America. "
target: XSInc
XSInc offers custom and standard cloud-based solutions for improving workplace efficiency, evaluating industry standings, optimizing marketing efforts, administering production management programs and maximizing client relationships, primarily in the agriculture and turf and ornamental industries.
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closed 4/6/2016 via PR Newswire

Astound Commerce, acquired ProtoShare

synopsis: Astound Commerce, one of the world's largest cross-platform eCommerce providers, with more than 600 professionals globally, announced it has completed its acquisition of Site9, Inc., the maker of ProtoShare, the popular web-based prototyping platform used by thousands of web, mobile app and mobile site developers.
buyer: Astound Commerce
Astound Commerce is an award-winning global digital commerce provider. They combine strategy, technology and interactive marketing services for many of the world's favorite brands and retailers. They can power every aspect of online business, and integrate across all marketing channels. "
target: ProtoShare
ProtoShare was launched in 2008 as the first web-based collaborative wireframing and prototyping tool, by Site9, Inc. Their tool helps thousands of customers visualize their design (layout, functionality, etc.) so decisions can be made before costly development work begins.
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closed 5/8/2019 via Company Press Release

Pendo, acquired Receptive

synopsis: Pendo, the product cloud company, has acquired Receptive Software Limited, a privately-held SaaS company based in Sheffield, U.K. Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback.
buyer: Pendo
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Receptive
Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback and feature requests.
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closed 2/10/2016 via PR Newswire

IdeaScale, acquired InnovationManagement.se

synopsis: IdeaScale, the California-based innovation management solution, announced its acquisition of InnovationManagement.se (IM), the world's leading platform for cutting-edge innovation management content, best practices and online training programs. IM are advisers and solution providers for a number of clients.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: InnovationManagement.se
InnovationManagement.se (IM) is the world's leading platform for management content, best practices and online training programs. As one of the first online and independent knowledge providers within the field of innovation management, IM are advisers and solution providers for a number of clients.
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closed 1/29/2020 via PR Newswire

IdeaScale, acquired Betterific

synopsis: IdeaScale, the largest cloud-based innovation software platform, has acquired Betterific, a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Betterific's mission is to help brands break free of their echo-chambers and get closer to the consumer.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: Betterific
Betterific is a crowdsourced open innovation platform that helps brands generate new product ideas and insights. Their mission is to help brands break free of their echo-chambers and get closer to the consumer to co-create products that are consumer-driven.
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closed 2/10/2016 via PR Newswire

IdeaScale, acquired InnovationManagement.se

synopsis: IdeaScale, the California-based innovation management solution, announced its acquisition of InnovationManagement.se (IM), the world's leading platform for cutting-edge innovation management content, best practices and online training programs. IM are advisers and solution providers for a number of clients.
buyer: IdeaScale
IdeaScale is the largest cloud-based innovation software platform in the world with more than 25,000 customers and 4.5 million users. The software allows organizations to involve the opinions of public and private communities by collecting their ideas and giving users a platform to vote. "
target: InnovationManagement.se
InnovationManagement.se (IM) is the world's leading platform for management content, best practices and online training programs. As one of the first online and independent knowledge providers within the field of innovation management, IM are advisers and solution providers for a number of clients.
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closed 8/21/2018 via BNC Analysis

YouGov plc, acquired InConversation

synopsis: YouGov, an international online market research company, has acquired InConversation. The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them.
buyer: YouGov plc (AIM:YOU:$147.66)
YouGov is an international, full-service research company primarily using online panels to provide quantitative and qualitative research across a range of industries, including consumer products, financial services, public sector, technology and telecom and media. "
target: InConversation
The InConversation platform enables anyone to turn their audience into an engaged and responsive community by having an ongoing two-way conversation with them. Their audience conversation channels work across platforms and are used by companies to get to know and engage their audiences.
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closed 4/19/2017 via Company Press Release

Vespa Capital, acquired Lumi AGM

synopsis: Vespa Capital has backed the management buy out of Lumi AGM. Lumi is the dominant player globally in providing software and real-time audience engagement technology, which facilitate the smooth and reliable running of Annual General Meetings or equivalent in the case of partnerships or unincorporated associations meetings.
buyer: Vespa Capital
Vespa Capital is a private equity firm that invests in businesses in the UK and France. Entirely funded by entrepreneurs and its investing team, it partners with strong management teams and helps them acquire and develop the businesses they run. "
target parent: Lumi Technologies Ltd.
target: Lumi AGM
Lumi’s mobile annual meeting app allows for instant accurate votes, expands the scope of shareholder and member engagement and provides organisations with the opportunity to transform the way they conduct their annual meetings.
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closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
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announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$105.81)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
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announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
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closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
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announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$3,717.85)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
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closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
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closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
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closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
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closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/31/2018 via PR Web

Conversica, acquired Intelligens

synopsis: Conversica, the leader in conversational AI for business, has acquired Intelligens. Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Intelligens frees up customer service team members to allow them to focus on more complex cases.
buyer parent: Kennet Partners
buyer: Conversica
Conversica is the leader in conversational AI for business. Their flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, and following up with leads via natural, multi-channel, two-way conversations. "
target: Intelligens
Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Their Smart Service Assistant handles most of the common support questions, freeing up customer service team members to focus on more complex cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$1,247.90)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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