Like ServiceTick Limited

closed 10/26/2017 via Company Press Release

Davies Group Limited, acquired ServiceTick Limited

synopsis: Davies Group announced the acquisition of ServiceTick Limited, the customer experience and analytics business which provides solutions for insurance businesses and to other highly regulated markets. ServiceTick provides digital customer experience insight and intelligence to its clients, through voice & digital surveys, analytics and consulting.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: ServiceTick Limited
ServiceTick provides an enterprise solution for gathering immediate, actionable insight from customers across different service channels include the web, email, SMS and the call centre with all collected feedback reported instantly via a single web-based reporting console.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/24/2021 via PR Newswire

Premise, acquired Native.io

synopsis: Premise, the platform that democratizes how actionable data is sourced and used, has acquired Native, a pioneer in market research. Like Premise, Native leverages the global gig economy to connect those who have questions that locals can provide answers to by capturing the data they need.
buyer: Premise
Premise is a crowdsourced insights company. Its technology mobilizes communities of global smartphone users to source actionable data in real-time, cost-effectively, and with the visibility businesses need. In more than 125 countries and 37 languages, Premise finds data for every decision. "
target: Native.io
Native provides enterprise grade market research using state of the art technology to deliver triple verified, transparent market research data. Native leverages the global gig economy to connect those who have questions that locals can provide answers to by capturing the data they need.
price ($mm)
rev ($mm)
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closed 4/21/2021 via BNC Analysis

Skeepers, acquired MyFeelBack

synopsis: Skeepers, a Marseille, France-based group has completed an acquisition with the takeover of the Toulouse start-up MyFeelBack, which turns customer feedback into business opportunities. MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys.
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
target: MyFeelBack
MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys. With MyFeelBack, companies can ask targeted questions or display messages to their users and visitors based on who they are and what they do.
price ($mm)
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closed 2/10/2021 via Company Press Release

Exclaimer Ltd, acquired Customer Thermometer

synopsis: Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. This acquisition extends Exclaimer’s market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate.
buyer: Exclaimer Ltd
Exclaimer, based in the UK, has been providing world-class on-premises and cloud-based email signature software and solutions for Microsoft 365 (formerly Office 365), Google Workplace (formerly G Suite), and Microsoft Exchange. "
target: Customer Thermometer
Customer Thermometer, based in the UK, is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds.
price ($mm)
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closed 10/16/2020 via PR Web

Paradigm Precision Sample, acquired Tellwut Corp.

synopsis: Paradigm Sample has completed its acquisition of assets from Tellwut Corp. Based in Toronto, Canada, Tellwut is an online panel and survey programming company that allows organizations and individuals to crowdsource information. Tellwut's online solutions will compliment Paradigm Sample's suite of offerings.
buyer: Paradigm Precision Sample
Paradigm Sample is an industry recognized market research solutions company that provides access to high-quality samples and a suite of services, including producing technology solutions, survey design, programming, hosting, data analysis, and reporting. "
target: Tellwut Corp.
Canada-based Tellwut is an online survey platform that allows organizations and individuals to crowdsource information from stakeholders, the Tellwut voter panel, or an infinite variety of topics. Its voter panel members provide insight by answering surveys or posting their own questions online.
price ($mm)
rev ($mm)
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closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
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EV / rev
EV / EBITDA
closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/28/2019 via Company Description

Brandwatch, acquired Qriously, Inc.

synopsis: Brandwatch, the world-leading social intelligence company, has acquired Qriously, a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
target: Qriously, Inc.
Qriously is a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices. Answers to those questions are used to unearth valuable insights and engage relevant audiences.
price ($mm)
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announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/29/2017 via PR Newswire

Baifendian Group, acquired InsightWorks

synopsis: Baifendian Group, a leading big data and AI solutions provider in China, announced that it has acquired InsightWorks, a leading Chinese online survey company. InsightWorks, as the pioneer and leader of consumer insight by combining big and survey data, has become the largest online consumer survey community in China.
buyer: Baifendian Group
Baifendian Group is a leading big data and AI solutions provider in China. Baifendian is committed to the building of big data underlying technology platform, AI and intelligent application scenarios so as to help enterprises achieve the data asset management and value realization. "
target: InsightWorks
InsightWorks is the domestic top-notch consumer insight solutions provider based on integration of big and survey data. InsightWorks stays committed to providing online survey and consumer insight products and services in a real-time, high-efficient and professional way via big data technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 2/1/2017 via BNC Analysis

MARU Group, acquired Usurv

synopsis: MARU Group, a market and customer insights company backed by Primary Capital Partners, has acquired research technology platform Usurv. Founded in 2011, Usurv is a survey platform which provides immediate access to respondents from a network of third party partner websites and sample providers, via online or mobile recruitment.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target: Usurv
Usurv is a survey platform which provides access to respondents from a network of third party partner websites and sample providers, via online or mobile recruitment. The platform automatically fields short form surveys to those respondents, collecting, analysing and reporting the responses.
price ($mm)
rev ($mm)
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closed 11/18/2014 via PR Newswire

Campaign Monitor, acquired GetFeedback

synopsis: Campaign Monitor, a global leader in email marketing, announced the acquisition of GetFeedback, the fastest growing company in the online survey software industry. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
buyer: Campaign Monitor
Campaign Monitor is a leading email marketing platform that makes it easy for any business to grow their audience, send beautiful email newsletters and see stunning reports on the results. The company was founded in 2004 and has been profitable every quarter since its launch. "
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/17/2014 via Market Wire

CallidusCloud, acquired ClickTools

synopsis: Callidus Software Inc., a global leader in cloud-based sales, marketing and learning solutions, announced the acquisition of Clicktools, a leading cloud enterprise B2B survey provider. Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM.
buyer: CallidusCloud (CALD:$239.66)
CallidusCloud is the leading provider of sales and marketing effectiveness software. CallidusCloud enables organizations to accelerate and maximize their lead to money process with their complete suite of solutions. "
target: ClickTools
Clicktools provides a cloud-based solution that enables organizations to collect, centralize, and act on customer feedback, leveraging the power of CRM. Clicktools surveys have helped organizations of all sizes and across industries improve customer experience and loyalty.
price ($mm)
$15
rev ($mm)
$4
EBITDA ($mm)
EV / rev
4.1x
EV / EBITDA
closed 8/5/2014 via BusinessWire

SurveyMonkey, acquired Fluidware

synopsis: SurveyMonkey, the world’s leading online survey platform, announced the acquisition of Fluidware, a provider of online survey and application review tools. FluidSurveys is an online tool that allows individuals and organizations from around the world to create fully-customized surveys, collect data from respondents and analyze results in real-time.
buyer: SurveyMonkey (NasdaqGS:SVMK:$443.79)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Fluidware
FluidSurveys is an online tool that allows individuals and organizations from around the world to create fully-customized surveys, collect data from respondents and analyze results in real-time.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 1/3/2012 via Capital IQ

SurveyMonkey.com, TPG Growth, acquired MarketTools Inc.

synopsis: TPG Growth, the middle market and growth equity investment platform of TPG, and SurveyMonkey, the leader in web-based survey solutions, announced they have entered into a definitive agreement to acquire MarketTools, Inc., a leading provider of software and services for market research and enterprise feedback management.
buyer: TPG Growth
buyer: SurveyMonkey.com (NasdaqGS:SVMK:$443.79)
TPG Growth is a principal investment firm specializing in early stage, growth capital, and leveraged buyouts investments. The firm primarily invests in the technology, life sciences, biotechnology, renewable energy, and retail sectors. "
target parent: Ticonderoga Capital Inc.
target: MarketTools Inc.
MarketTools is the leading provider of software and services for enterprise feedback management and market research. It is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.
price ($mm)
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closed 8/4/2011 via BusinessWire

Verint Witness Actionable Solutions, acquired Vovici Corporation

synopsis: Verint®Systems Inc. has completed its acquisition of Vovici Corp, a leading provider of online survey management and enterprise feedback solutions, through Verint® Witness Actionable Solutions®. The combined company features the market’s most comprehensive Voice of the Customer software and services offering.
buyer parent: Comverse Technology, Inc.
buyer: Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the worldwide leader in enterprise workforce optimization software and services. Its unified Impact 360® suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. "
target: Vovici Corporation
Vovici Corp is the leading provider of online survey management and enterprise feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions.
price ($mm)
$56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/14/2009 via BusinessWire

Allegiance, Inc., acquired Inquisite, Inc.

synopsis: Allegiance, Inc., a leading provider of voice-of-the-customer (VOC) solutions that help companies capitalize on customer and employee engagement, announced that it has acquired Inquisite, an innovative provider of online survey software based in Austin, Texas.
buyer: Allegiance, Inc.
Allegiance, Inc. provides Enterprise Feedback Management (EFM) solutions that help organizations drive growth and increase profitability through improved customer and employee loyalty and engagement. "
target: Inquisite, Inc.
Inquisite is an easy to use web survey software system that allows non-technical users the ability to easily manage their own web-based surveys.
price ($mm)
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closed 6/19/2006 via BusinessWire

Austin Ventures, L.P., acquired WebSurveyor Corporation

synopsis: Austin Ventures today announced the acquisitions of Perseus Development Corporation, a leading provider of enterprise feedback management solutions, and WebSurveyor, a leading provider of online survey tools for business professionals.
buyer: Austin Ventures, L.P.
Austin Ventures has worked with talented entrepreneurs to build valuable companies for nearly twenty-five years. With $3.9 billion under management, AV is the most active venture capital and growth equity firm in Texas and one of the most established in the nation. "
target: WebSurveyor Corporation
Vovici Corporation is the leading provider of Enterprise Feedback Management solutions, a growing field that includes online survey software and research services that enable the collection and management of feedback from customers, partners, and employees to help shape organizational strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 1/23/2013 via PE Hub

Vision Critical, acquired DiscoverText

synopsis: Vision Critical has acquired DiscoverText, a robust cloud based text analytics solution. By combining DiscoverText capabilities with insight communities, Vision Critical will automate the organization and classification of hundreds of thousands of text records more efficiently and accurately than ever before.
buyer: Vision Critical
Vision Critical is the world’s leading provider of insight communities. They build software and provide comprehensive services that empower organizations to engage groups of customers and stakeholders on a continuous basis for the express purpose of extracting and managing insight. "
target parent: Texifter, LLC
target: DiscoverText
DiscoverText is a cloud-based text analytics solution that provides valuable insights about employees, customers, products, news, and citizens. DiscoverText provides the tools to make better decisions quickly and accurately when handling social media, open-ended surveys, e-mail, and much more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/2/2011 via PR Newswire

Globalpark AG merged with QuestBack AS,

synopsis: QuestBack AS, the European industry leader in Enterprise Feedback Management (EFM), announced that it has acquired and will merge with Globalpark AG, one of the leading vendors within Social CRM (SCRM). Globalpark AG is the largest European provider of panel, community and corporate feedback management solutions.
buyer: QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors. "
target: Globalpark AG
Globalpark provides Social CRM, Panel Community and Survey software that enables organisations to manage what matters across the enterprise. By capturing feedback and tracking behaviour of customers, employees and partners, they gain insights that drive better business decisions.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/26/2017 via Company Press Release

Davies Group Limited, acquired ServiceTick Limited

synopsis: Davies Group announced the acquisition of ServiceTick Limited, the customer experience and analytics business which provides solutions for insurance businesses and to other highly regulated markets. ServiceTick provides digital customer experience insight and intelligence to its clients, through voice & digital surveys, analytics and consulting.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: ServiceTick Limited
ServiceTick provides an enterprise solution for gathering immediate, actionable insight from customers across different service channels include the web, email, SMS and the call centre with all collected feedback reported instantly via a single web-based reporting console.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/6/2022 via Company Press Release

Davies Group Limited, acquired Worksmart Ltd

synopsis: Davies, the leading British specialist professional services and technology business, serving insurance and highly regulated markets, has acquired UK-based Worksmart, the leading supplier of regulatory technology (“RegTech”) for people and process management.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Based in the London, Davies Group is a leading operations management, consulting and digital solutions provider to organizations operating in highly regulated markets, including insurance, financial services, utilities, communications and to regulatory bodies. "
target: Worksmart Ltd
Based in the UK, Worksmart is the leading supplier of regulatory technology for people and process management. The firm's SaaS solution ‘Accord’ is the only purpose-built Senior Managers & Certification Regime (SM&CR) tech available in the UK.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/16/2020 via BNC Analysis

Davies Group Limited, acquired ContactPartners Limited

synopsis: Davies Group, a British insurance firm, has acquired ContactPartners, a specialist cloud application provider that offers customised customer contact technologies. Based in Oxford, UK, ContactPartners serves the insurance, banking and larger financial services markets. It is said to handle over 10 million client interactions a year.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: ContactPartners Limited
ContactPartners is a UK-based specialist cloud application provider that offers customised customer contact technologies. Over the last 20 years they’ve helped more than 170 leading brands transform customer contact with the strategic use of smart technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2019 via Company Press Release

Davies Group Limited, acquired Fwd Training & Consultancy Limited

synopsis: Davies Group announces the acquisition of FWD Training and Consultancy Limited (“FWD”).  FWD is a leading provider of professional and apprenticeship training in the Insurance and Financial Services sectors in the UK.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: Fwd Training & Consultancy Limited
FWD is a leading provider of professional and apprenticeship training in the Insurance and Financial Services sectors in the UK. FWD delivers professional learning and development programmes, for leading national and global businesses, helping them develop and retain their professional talent.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/7/2018 via BNC Analysis

Davies Group Limited, acquired Veriphy, Ltd.

synopsis: Davies Group has acquired Veriphy, a know-your-customer and anti-money laundering compliance solutions business. Veriphy has become a part of the Davies customer solutions business, led by CEO Mark Grocott. Veriphy Ltd. provides a platform for award winning AML (Anti-Money Laundering) Solutions, ID Checks, Credit Screens, and more.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: Veriphy, Ltd.
Veriphy Ltd. provides a platform for award winning AML (Anti-Money Laundering) Solutions, ID Checks, Credit Screens, Company Checks, and Standard & Enhanced CRB (Criminal Records Bureau) Checks in as little as 24 hours.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/10/2018 via BNC Analysis

Davies Group Limited, acquired Ember Group

synopsis: Davies announces the acquisition of Ember Group Limited, a leading customer experience (CX) consulting and digital solutions business. Ember provides CX consulting, analytics, training and specialist resourcing to major brands operating across a range of highly regulated and international markets, including insurance, and financial services.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: Ember Group
Ember Group was established in 2010, and is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via Company Press Release

Davies Group Limited, acquired ServiceTick Limited

synopsis: Davies Group announced the acquisition of ServiceTick Limited, the customer experience and analytics business which provides solutions for insurance businesses and to other highly regulated markets. ServiceTick provides digital customer experience insight and intelligence to its clients, through voice & digital surveys, analytics and consulting.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: ServiceTick Limited
ServiceTick provides an enterprise solution for gathering immediate, actionable insight from customers across different service channels include the web, email, SMS and the call centre with all collected feedback reported instantly via a single web-based reporting console.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/25/2021 via BusinessWire

Crawford & Company, acquired e-djuster Inc

synopsis: Crawford & Company, the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations, has acquired edjuster, a technology-driven field and desktop contents claims handling solutions company.
buyer: Crawford & Company (CRD.B:$1,031.18)
Based in Atlanta, Crawford & Company is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporations with an expansive global network serving clients in more than 70 countries. "
target: e-djuster Inc
edjuster​ is North America’s leading provider of tech-enabled end to end services to the property contents insurance marketplace. edjuster offers insurers and their policyholders the assurance of performance excellence guaranteed on claims services—leveraging a combination of people and technology.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2020 via Company Press Release

New Mountain Capital, LLC, acquired Healthcomp

synopsis: New Mountain Capital has acquired HealthComp Holding Company LLC, a leading independent Third Party Administrator of healthcare benefits for self-funded employers. New Mountain Capital’s experience in healthcare cost containment will allow HealthComp to leverage institutional knowledge to drive business building and increase value for customers.
buyer: New Mountain Capital, LLC
New Mountain Capital is a New York-based investment firm that emphasizes business building and growth, rather than debt, as it pursues long-term capital appreciation. The firm currently manages private equity, public equity, and credit funds with $28 billion in assets under management. "
target: Healthcomp
HealthComp is the largest independent Third-Party Administrator (TPA) of healthcare benefits in the U.S. The Company offers best in class technology for healthcare benefits administration, payment integrity, and care management services to reduce costs and improve clinical outcomes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/10/2017 via BNC Analysis

Genpact Ltd, acquired BrightClaim

synopsis: Genpact, a global professional services firm focused on delivering digital transformation for clients, has acquired BrightClaim and its associated company National Vendor, both leading providers of integrated claims solutions to the U.S. property and casualty (P&C) insurance market.
buyer: Genpact Ltd (G:$3,699.55)
Genpact is a global professional services firm focused on delivering digital transformation for their clients. They do this by integrating lean principles, design thinking, analytics and digital technologies with their domain and industry expertise – an approach they call Lean DigitalSM. "
target: BrightClaim
BrightClaim LLC is an Atlanta-based company that provides end–to-end claims solutions to the Property and Casualty Insurance industry for Auto and Property type claims. They have been in operation since 2004.
price ($mm)
rev ($mm)
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Like ServiceTick Limited


read more

ServiceTick Limited

Native.io

MyFeelBack

Customer Thermometer

Tellwut Corp.

Confirmit

GetFeedback

Qriously, Inc.

Usabilla B.V.

InsightWorks

Usurv

GetFeedback

ClickTools

Fluidware

MarketTools Inc.

Vovici Corporation

Inquisite, Inc.

WebSurveyor Corporation

DiscoverText

Globalpark AG

read more

ServiceTick Limited

read more

Worksmart Ltd

ContactPartners Limited

Fwd Training & Consultancy Limited

Veriphy, Ltd.

Ember Group

ServiceTick Limited

read more

e-djuster Inc

Healthcomp

BrightClaim

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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: OM:CINT
 
 
 
 
 
 
 
 
Cint AB
Headquartered in Sweden, Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale.
year
2021
rev ($mm)
$145.77
EBITDA ($mm)
$15.47
EBIT ($mm)
$12.01
Net Income ($mm)
$10.09
Employees
299
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
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Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
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Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
year
2021
rev ($mm)
$20.26
EBITDA ($mm)
($5.02)
EBIT ($mm)
($5.19)
Net Income ($mm)
Employees
150
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
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Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
year
2021
rev ($mm)
$0.11
EBITDA ($mm)
($12.79)
EBIT ($mm)
($16.00)
Net Income ($mm)
Employees
0
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Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
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Ticker: PN
 
 
 
 
 
 
 
 
Patriot National Insurance Group
Patriot National is a national provider of comprehensive technology and outsourcing solutions within the property and casualty marketplace for insurance companies, employers, local governments and reinsurance captives.
year
2016
rev ($mm)
$233.03
EBITDA ($mm)
$31.71
EBIT ($mm)
$12.83
Net Income ($mm)
Employees
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