Like Smooch Technologies Holdings ULC

closed 5/23/2019 via BusinessWire

Zendesk, acquired Smooch Technologies Holdings ULC

synopsis: Zendesk, Inc., a customer service software company, announced it has acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages. "
target: Smooch Technologies Holdings ULC
Smooch Technologies Holdings ULC is the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/25/2020 via BNC Analysis

Dura Software, acquired Lane Data Solutions Inc.

synopsis: San Antonio-based private investment company Dura Software has acquired Lane, a global provider of integrated messaging platforms within the health care, banking and commercial markets. Lane's services include secure fax and closed network communications, and Dura expects to build on that infrastructure to create new capabilities.
buyer: Dura Software
Dura Software specializes in hyper-niche software products that fit narrow but mission-critical use cases for business customers. Dura buys software products from owners wanting an exit to operate with no intention to sell. Sellers know their employees, customers, and reputation will be protected. "
target: Lane Data Solutions Inc.
Lane is a global provider of integrated messaging platforms within the health care, banking and commercial markets. Founded in 1976 by Dick Lane, the company provides services in more than 50 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2020 via BNC Analysis

Afinum Management GmbH, acquired Threema GmbH

synopsis: AFINUM has acquired Threema GmbH, the Swiss developer and provider of the leading European secure messenger solution for professional and personal communication. As part of this transaction, the three founders have made a substantial reinvestment and will continue to run the company as managing directors.
buyer: Afinum Management GmbH
Afinum has been founded in 2000 by a team that knew each other well before that. Afinum invests in small- and medium-sized companies and is one of the leading mid-cap investment firms in the German-speaking region. "
target: Threema GmbH
Threema GmbH is a Swiss developer and provider of the leading European secure messenger solution for professional and personal communication. Threema is designed to generate as little user data as possible, and all communication is always end-to-end encrypted.
price ($mm)
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closed 4/28/2020 via BNC Analysis

Alltech France, acquired Azendoo SAS

synopsis: The start-up Azendoo has found a buyer to continue the development of its SaaS collaboration solution. Alltech, a player in the digital transformation of companies, headquartered in Bordeaux, has acquired Azendo, a French messaging app used by remote teams.
buyer: Alltech France
Based in France, Alltech Consulting was born from an offer of expertise in the fields of Web and mobile. Alltech's main activity is the field of engineering and consulting in new technologies, especially in the IT development sector. "
target: Azendoo SAS
Azendoo is a work collaboration platform, available both on desktop and mobile, and a digital transformation specialist. One of the fastest growing startups in France, Azendoo is a messaging app used by remote teams. It was founded in 2011 by Benoit Droulin and Grégory Lefort.
price ($mm)
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EBITDA ($mm)
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EV / EBITDA
announced 9/26/2019 via GlobeNewswire

Sinch AB, will acquire myElefant

synopsis: Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire myElefant, a mobile messaging SaaS platform that allows brands to improve their customers’ engagement across all mobile messaging channels.
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch brings businesses and people closer with tools enabling personal engagement. "
target: myElefant
Based in France, myElefant publishes a mobile messaging SaaS platform that allows brands to improve their customers’ engagement across all mobile messaging channels. The company is one of the first to adopt conversational messaging technologies such as RCS, Facebook Messenger and WhatsApp.
price ($mm)
$20
rev ($mm)
$12
EBITDA ($mm)
$1
EV / rev
2.0x
EV / EBITDA
26.9x
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/26/2018 via BNC Analysis

Slack Technologies, Inc, acquired HipChat, Inc.

synopsis: Slack, the workplace chat app, has acquired HipChat from Atlassian, a provider of collaboration, development, and issue tracking software for teams. HipChat is a messaging platform built for businesses. HipChat's secure, compliant, and flexible communication platform features group chat, video chat, and screen sharing to bring teams together.
buyer: Slack Technologies, Inc (WORK:$697.25)
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc. "
target parent: Atlassian Pty Ltd.
target: HipChat, Inc.
HipChat is a messaging platform built for businesses. HipChat's secure, compliant, and flexible communication platform features group chat, video chat, and screen sharing to bring teams together. HipChat is available on various platforms, including Mac, Windows, iOS, Android, and Linux.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 9/7/2016 via Company Press Release

Salesforce.com, Inc., will acquire HeyWire

synopsis: Salesforce.com, Inc. has struck a deal to acquire HeyWire, a cloud-based messaging platform for consumers. HeyWire brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
buyer: Salesforce.com, Inc. (CRM:$19,380.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: HeyWire
HeyWire provides cloud-based business messaging solutions. The company brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
price ($mm)
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EBITDA ($mm)
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closed 8/8/2016 via BNC Analysis

Alpine Investors, LP, acquired CSF Corporation

synopsis: On August 8, 2016, Alpine Investors V, LP closed on the stock purchase of CSF Corporation. CSF is a leader in communications and Operations Support Systems software, with a focus on service activation & provisioning. Hosted in the cloud, CSF’s SaaS software is considered mission critical to organizations acquiring & provisioning toll free numbers.
buyer: Alpine Investors, LP
Alpine Investors is a values-driven private equity firm with a mission to build enduring companies by working with, learning from and developing exceptional people. Alpine specializes in middle-market companies in the software, online and business services industries. "
target: CSF Corporation
CSF is the leading SaaS provider for toll-free provisioning, texting, and least cost routing (LCR). CSF’s flagship offering, 8MS® Cloud, helps its clients save time and money by simplifying and automating toll-free voice and text provisioning and reducing carrier costs through optimized LCR.
price ($mm)
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closed 6/8/2016 via PR Web

Cameo Global, acquired SendHub

synopsis: International Cloud Telecoms magnate Cameo Global acquired SendHub, a leading business messaging startup. SendHub is a San Francisco Bay Area-based startup providing simple SMS solutions for Business. SendHub’s solutions are available on any device and scale to support all enterprises.
buyer: Cameo Global
Cameo Global has offered expertise in IT solutions and telecommunications since 1994. Cameo’s global Contact Centers, Cisco-based cloud technology, and customizable IT solutions make it an enduring leader in the technology world. "
target: SendHub
SendHub is a San Francisco Bay Area-based startup providing simple SMS solutions for Business. SendHub’s solutions are available on any device and scale to support all enterprises. SendHub’s customers include Lyft, Booz Allen Hamilton, Berkshire Hathaway, The Knot, and Teach for America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via BNC Analysis

Exotel Techcom Pvt. Ltd., acquired Voyce

synopsis: Cloud telephony startup Exotel Techcom Pvt Ltd has acquired Voyce, a platform that allows businesses to gather customer feedback. Bangalore-based Exotel aims to strengthen its customer service offerings through the acquisition. Voyce enables businesses to engage with customers in real time through their on-premise feedback systems.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Voyce
Voyce is a platform that allows businesses to gather customer feedback and engage with customers in real time through on-premise feedback systems. It not only provides valuable customer feedbacks, but also categorizes them into key performance areas so businesses know what action to take and when.
price ($mm)
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EBITDA ($mm)
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EV / EBITDA
closed 2/22/2013 via Company Press Release

Access UK Ltd., acquired Sazneo

synopsis: Sazneo has been acquired by Access Group. Sazneo Limited provides a browser based real-time group messaging/collaboration service for businesses.
buyer parent: Lyceum Capital
buyer: Access UK Ltd.
Access UK Ltd is an award-winning business & accounting software supplier to organisations across the UK and Ireland. With years’ experience, their consultants have the expertise needed to meet the diverse needs of specific sectors and industries as well as enterprise organisations. "
target: Sazneo
Sazneo is a real-time group messaging service for business that enables teams to communicate more effectively both internally and with teams at other companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2012 via BusinessWire

Atlassian Pty Ltd., acquired HipChat, Inc.

synopsis: Atlassian, the leading provider of collaboration software for product teams, announced it has acquired San Francisco-based HipChat, Inc. a hosted private chat service for companies and teams. HipChat has more than 1,200 customers including Groupon, HubSpot and WIRED.
buyer: Atlassian Pty Ltd. (TEAM:$1,614.17)
Atlassian provides software development and collaboration tools to help teams conceive, plan, build and launch great products. Organizations use Atlassian's issue tracking, collaboration and software development tools to work and deliver quality results on time and more efficiently. "
target: HipChat, Inc.
HipChat, Inc. offers an instant messaging service designed for companies and teams. Its services include internal communication with chat rooms and file sharing, and sending and receiving messages through SMS on various phones, desktop, Web browser, i-Phone, and androids.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2011 via

DST Systems, Inc., will acquire Finix Converge

synopsis: DST Systems, Inc. has signed a definitive agreement to acquire, through a subsidiary, the assets of Finix Converge, a technology firm that develops and distributes an enterprise social networking and media platform to enable firms to connect and collaborate with their constituents more effectively online.
buyer: DST Systems, Inc. (DST:$2,023.10)
DST Systems, Inc. provides sophisticated information processing and computer software products and services to support the mutual fund, investment management, insurance and healthcare industries. "
target parent: Finix Business Strategies, LLC
target: Finix Converge
Converge is a technology firm that develops and distributes an enterprise social networking and media platform to enable firms to connect and collaborate with their constituents more effectively online.
price ($mm)
$7.90
rev ($mm)
$3
EBITDA ($mm)
EV / rev
2.6x
EV / EBITDA
closed 1/12/2010 via BusinessWire

Art Technology Group, acquired InstantService, Inc.

synopsis: ATG, the premier provider of commerce solutions, announced that it has acquired Seattle-based InstantService, a leading provider of live chat services, for $17.0 million in cash. The acquisition strengthens ATG’s leadership in the live help market by adding InstantService’s 300 customers to ATG’s ex
buyer: Art Technology Group (ARTG:$0.00)
A trusted, global specialist in e-commerce, ATG (Art Technology Group, Inc.) has spent the last decade focused on helping the world's premier brands maximize the success of their online businesses. "
target: InstantService, Inc.
InstantService, Inc. is an application service provider of integrated chat, email management, knowledge base and lead capture solutions that enable businesses and call centers to increase sales and improve online customer service.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2018 via BNC Analysis

Slack Technologies, Inc, acquired Astro Technology, Inc.

synopsis: Slack, a cloud-based set of proprietary team collaboration tools and services, has acquired Astro, the maker of an email app with a built-in smart assistant that helps sort through messages and elevate important items. They have intelligent email apps for Mac, iOS and Android.
buyer: Slack Technologies, Inc (WORK:$697.25)
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc. "
target: Astro Technology, Inc.
Astro is the maker of an email app with a built-in smart assistant that helps sort through messages and elevate important items. They have intelligent email apps for Mac, iOS & Android.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2013 via Market Wire

Proofpoint, Inc., acquired Sendmail Inc.

synopsis: Proofpoint announced that it has acquired Sendmail, Inc., a leading provider of solutions that simplify business messaging complexity and reduce IT infrastructure costs. The acquisition brings a unique set of technical talent to the Proofpoint engineering team and strengthens the company's position in enterprise security and messaging.
buyer: Proofpoint, Inc. (PFPT:$935.03)
Proofpoint provides messaging security solutions for large enterprises to stop spam, protect against email viruses, ensure that outbound messages comply with both corporate policies and external regulations and prevent leaks of confidential information via email and other network protocols. "
target: Sendmail Inc.
Sendmail simplifies business email complexity and reduces IT infrastructure costs for large enterprises. The company’s solutions ensure global email connectivity, routing, and message delivery between people, systems, and applications located on-premises, in-cloud or on mobile devices.
price ($mm)
$23
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2019 via BusinessWire

Zendesk, acquired Smooch Technologies Holdings ULC

synopsis: Zendesk, Inc., a customer service software company, announced it has acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages. "
target: Smooch Technologies Holdings ULC
Smooch Technologies Holdings ULC is the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2019 via BusinessWire

Zendesk, acquired Smooch Technologies Holdings ULC

synopsis: Zendesk, Inc., a customer service software company, announced it has acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages. "
target: Smooch Technologies Holdings ULC
Smooch Technologies Holdings ULC is the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/10/2018 via BusinessWire

Zendesk, acquired FutureSimple Inc.

synopsis: Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. "
target: FutureSimple Inc.
FutureSimple Inc. is the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/4/2017 via BNC Analysis

Zendesk, acquired Outbound

synopsis: Zendesk is elevating its customer service platform with the acquisition of Outbound.io, which will help brands be more proactive in their outreach. Founded in 2013 by Dhruvkaran Mehta and Josh Weissburg, Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: Outbound
Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications. They allow marketers to set up automated messages when they need users to take an action, then test how well each message works.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/13/2015 via BusinessWire

Zendesk, acquired BIME

synopsis: Zendesk, a customer service platform provider designed to bring organizations and their customers closer together, announced its acquisition of We Are Cloud SAS, maker of BIME Analytics software. BIME allows organizations to connect and build queries across multiple live data sources and then analyze results through stunning data visualizations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: BIME
BIME delivers a powerful data analysis and dashboarding cloud platform accessible everywhere that enables modern organizations to explore, understand and communicate data. Its UI combines the visual simplicity and elegance of consumer apps with powerful features to connect to all major data sources.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2014 via BusinessWire

Zendesk, acquired Zopim

synopsis: Zendesk, Inc., a company that provides a customer service platform designed to bring organizations and their customers closer together, announced that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform.
buyer: Zendesk (ZEN:$650.44)
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. "
target: Zopim
Zopim Live Chat is an award winning web app that helps connect businesses with their website visitors. It enhances the customer service experience for visitors by being there to chat when they need help. It gives the insights businesses need and lets them see who's surfing their site in real time.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2019 via BusinessWire

Zendesk, acquired Smooch Technologies Holdings ULC

synopsis: Zendesk, Inc., a customer service software company, announced it has acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages. "
target: Smooch Technologies Holdings ULC
Smooch Technologies Holdings ULC is the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
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EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$143,015.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$19,380.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via PR Web

Paradigm Precision Sample, acquired Tellwut Corp.

synopsis: Paradigm Sample has completed its acquisition of assets from Tellwut Corp. Based in Toronto, Canada, Tellwut is an online panel and survey programming company that allows organizations and individuals to crowdsource information. Tellwut's online solutions will compliment Paradigm Sample's suite of offerings.
buyer: Paradigm Precision Sample
Paradigm Sample is an industry recognized market research solutions company that provides access to high-quality samples and a suite of services, including producing technology solutions, survey design, programming, hosting, data analysis, and reporting. "
target: Tellwut Corp.
Canada-based Tellwut is an online survey platform that allows organizations and individuals to crowdsource information from stakeholders, the Tellwut voter panel, or an infinite variety of topics. Its voter panel members provide insight by answering surveys or posting their own questions online.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: BIT:MBY
 
 
 
 
 
 
 
 
MOBYT S.p.A.
MOBYT S.p.A.
Mobyt delivers highly reliable solutions for the sending and receipt of SMS messaging services and emailing to support new marketing and advertising opportunities. Their services are currently used by over 28,000 companies, 70% of which are Italian.
year
2015
rev ($mm)
$28.32
EBITDA ($mm)
$3.94
EBIT ($mm)
$2.98
Net Income ($mm)
$1.79
Employees
13
  • drill down
  • watch
Ticker: WORK
 
 
 
 
 
 
 
 
Slack Technologies, Inc
Slack Technologies, Inc
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc.
year
2020
rev ($mm)
$697.25
EBITDA ($mm)
($564.44)
EBIT ($mm)
($591.89)
Net Income ($mm)
Employees
2165
  • drill down
  • watch
Ticker: BSE:503699
 
 
 
 
 
 
 
 
Geodesic, Ltd.
Geodesic is an innovator in software products focused on Information, Communication and Entertainment for mobile phones and desktop computers. Headquartered in Mumbai, India, Geodesic's Mundu suite of award-winning products includes solutions for Instant Messaging, Voice-over-IP and Internet Radio.
year
2007
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ENXTAM:CMCOM
 
 
 
 
 
 
 
 
CM Telecom
CM Telecom
Netherlands-based CM is a communication platform with a portfolio of messaging channels, interactive voice solutions, and innovative payment solutions combined on a single platform. CM offers expertise in mobile solutions, Web API, Bulk & Premium SMS, Push Messages, Mobile internet, and more.
year
2019
rev ($mm)
$105.81
EBITDA ($mm)
$1.15
EBIT ($mm)
($1.19)
Net Income ($mm)
Employees
266
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: TSE:3923
 
 
 
 
 
 
 
 
Rakus Co., Ltd.
Rakus Co., Ltd.
Rakus Co., Ltd. is a leading provider of cloud-based software for small and medium enterprises in Japan. The company offers various cloud-based chat and e-mail software. Their Mail Dealer software allows companies to share and manage e-mails with multiple targets.
year
2017
rev ($mm)
$49.92
EBITDA ($mm)
$10.02
EBIT ($mm)
$9.32
Net Income ($mm)
$7.01
Employees
512
  • drill down
  • watch
Ticker: AIM:IMO
 
 
 
 
 
 
 
 
IMImobile Pvt Ltd.
IMImobile Pvt Ltd.
IMImobile provides software and services which help businesses capitalise on the growth in mobile communication. The company’s solutions allow customers to use mobile as a channel to create new revenue streams, as CRM and customer engagement channel and as a channel to improve business operations.
year
2019
rev ($mm)
$173.44
EBITDA ($mm)
$21.12
EBIT ($mm)
$12.51
Net Income ($mm)
Employees
1100
  • drill down
  • watch
Ticker: DGII
 
 
 
 
 
 
 
 
Digi International
Digi International
Digi International is a global provider of mission-critical machine-to-machine and Internet of Things connectivity products and services. They help their customers create next-generation connected products and deploy and manage critical communications infrastructures in demanding environments.
year
2015
rev ($mm)
$208.02
EBITDA ($mm)
$9.21
EBIT ($mm)
$3.09
Net Income ($mm)
$4.03
Employees
649
  • drill down
  • watch
Ticker: ZM
 
 
 
 
 
 
 
 
Zoom
Zoom
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Their easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.
year
2020
rev ($mm)
$622.66
EBITDA ($mm)
$29.15
EBIT ($mm)
$12.70
Net Income ($mm)
$25.31
Employees
2532
  • drill down
  • watch
Ticker: TSE:3681
 
 
 
 
 
 
 
 
V-cube, Inc.
V-cube, Inc.
V-cube, Inc. provides platforms and software for visual communication methods such as video conferencing.
year
2015
rev ($mm)
$46.94
EBITDA ($mm)
$9.79
EBIT ($mm)
$4.05
Net Income ($mm)
$2.48
Employees
282
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2020
rev ($mm)
$246.32
EBITDA ($mm)
($36.73)
EBIT ($mm)
($52.60)
Net Income ($mm)
Employees
717
  • drill down
  • watch
Ticker: ANY
 
 
 
 
 
 
 
 
Sphere3D
Sphere 3D is a virtualization technology solution provider. Sphere 3D's Glassware 2.0 platform delivers virtualization of many of the most demanding applications in the marketplace today; making it easy to move applications from a physical PC or workstation to a virtual environment.
year
2016
rev ($mm)
$76.54
EBITDA ($mm)
($26.59)
EBIT ($mm)
($33.00)
Net Income ($mm)
Employees
429
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: ENXTPA:ALEZV
 
 
 
 
 
 
 
 
EasyVista
EasyVista
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help.
year
2020
rev ($mm)
$50.10
EBITDA ($mm)
$6.62
EBIT ($mm)
$6.15
Net Income ($mm)
$4.53
Employees
216
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$19,380.00
EBITDA ($mm)
$2,093.00
EBIT ($mm)
$107.00
Net Income ($mm)
$2,367.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch