Like iPerceptions

closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
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EV / rev
EV / EBITDA
closed 1/8/2020 via Company Press Release

Ebiquity plc, acquired Digital Decisions B.V.

synopsis: Ebiquity plc, a leading independent marketing and media consultancy, announces the acquisition of Digital Decisions, a digital media monitoring and optimisation service. Digital Decisions provides ‘Source Data Monitoring’ – an innovative solution that helps global advertisers to monitor and optimise their digital marketing and media spend.
buyer: Ebiquity plc (AIM:EBQ:$90.17)
Ebiquity plc is a leading independent marketing and media analytics consultancy. They partner with the world’s biggest brands – including 70 of the world’s top 100 advertisers – to drive the performance of their marketing investments through greater accountability and powerful analytics. "
target: Digital Decisions B.V.
Digital Decisions is a digital media monitoring and optimisation service. Launched in 2017, Digital Decisions provides ‘Source Data Monitoring’ – an innovative solution that helps global advertisers to monitor and optimise their digital marketing and media spend.
price ($mm)
$0.78
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
price ($mm)
rev ($mm)
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closed 11/8/2019 via BusinessWire

Roku, Inc., acquired DataXu, Inc.

synopsis: Roku, a TV streaming platform, has acquired dataxu, a company that helps marketing professionals use data to improve their advertising. Their software empowers you to connect with real people across all channels, including TV, capturing consumers’ attention when and where it matters most.
buyer: Roku, Inc. (ROKU:$993.43)
Roku, Inc. is a TV streaming platform in the United States that connects users to the streaming content they love, enable content publishers to build and monetize large audiences, and provide advertisers with unique capabilities to engage consumers. "
target: DataXu, Inc.
dataxu helps marketing professionals use data to improve their advertising. Their software empowers you to connect with real people across all channels, including TV, capturing consumers’ attention when and where it matters most.
price ($mm)
$149
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/10/2019 via BusinessWire

Kibo Software, Inc, will acquire Monetate

synopsis: Kibo, a leader in cloud commerce, will acquire Monetate, a leading testing and optimization provider. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo’s cloud commerce platform powers unified commerce and omnichannel fulfillment strategies, built on an API-first, microservices architecture. The Kibo platform scales as clients grow their business while maintaining a low cost of ownership and faster time to market than other commerce solutions."
target: Monetate
Monetate is a global leader in Personalization software for consumer-facing brands. Powered by AI, the Monetate Personalization Engine enables brands to connect all of their data sources to make the most intelligent decisions possible regarding their interactions with each customer.
price ($mm)
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announced 8/31/2019 via BNC Analysis

Tanla Mobile, will acquire Gamooga

synopsis: Tanla Solutions Limited, one of the largest cloud communication providers in the world, will acquire Gamooga, a big data and AI driven omni-channel marketing automation platform in India. Gamooga enables businesses to deliver personalized experiences to their users across push notifications, in-app messaging, email, SMS and more.
buyer: Tanla Mobile (BSE:532790:$167.93)
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele. "
target: Gamooga
Gamooga is a big data and AI driven omni-channel marketing automation platform in India. Gamooga enables businesses to deliver personalized experiences to their users across push notifications, in-app messaging, email, SMS, web push notifications and more.
price ($mm)
$6.78
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/26/2019 via BNC Analysis

Cisco Systems, Inc., will acquire CloudCherry

synopsis: Cisco, the worldwide technology leader, will acquire CloudCherry, a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
buyer: Cisco Systems, Inc. (CSCO:$50,575.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: CloudCherry
CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
price ($mm)
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closed 7/1/2019 via BNC Analysis

ContentSquare, acquired ClickTale

synopsis: Contentsquare, France's leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Walmart, announced it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile.
buyer: ContentSquare
Headquartered in France, Contentsquare is a digital experience insights platform that helps businesses understand how and why visitors are interacting with their app, mobile and websites by analyzing trillions of micro-behaviors -- such as hovers, scrolls and clicks -- each day. "
target parent: Kohlberg Kravis Roberts & Co.
target: ClickTale
Headquartered in Israel, Clicktale is the leader in experience analytics. Their platform and customer experience expertise transform millisecond-level behaviors and gestures into visualizations and insights worth millions of dollars.
price ($mm)
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closed 6/5/2019 via BNC Analysis

Sublime, acquired Adledge

synopsis: Sublime, a company that creates and delivers performance-based brand ad experiences, has acquired Adledge, a global independent measurement company with transparency for advertising at its heart. It provides solutions for Viewability, Brand Safety and Fraud.
buyer: Sublime
Sublime creates and delivers performance-based brand ad experiences that captivate, inspire and activate digital audiences at scale. Sublime simplifies the delivery of premium, non-intrusive digital ad formats that elevate brand equity and drive results. "
target: Adledge
Adledge is a global independent measurement company with transparency for advertising at its heart. It provides solutions for Viewability, Brand Safety and Fraud. Adledge ensures ads are safe, viewed and within the right context on display and videos, across desktops, mobiles or connected TVs.
price ($mm)
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closed 6/26/2019 via GlobeNewswire

Constellation Software, Inc., acquired CAKE

synopsis: Constellation Software Inc., a Canadian company that provides market leading software and services, has acquired Cake Software from Accelerize New Media, a multifaceted Internet marketing and customer acquisition company. Cake is a hosted software solution providing real-time analytics and tracking for online marketing campaigns.
buyer: Constellation Software, Inc. (TSX:CSU:$3,624.00)
Headquartered in Canada, Constellation Software provides market leading software and services. Their mission is to acquire, manage and build market-leading software businesses that develop specialized, mission-critical software solutions to address the specific needs of our particular industries. "
target parent: Accelerize New Media, Inc.
target: CAKE
Cake is a hosted software solution providing real-time analytics and tracking for online marketing campaigns. Their software provides advertisers, publishers and lead generators with a scalable platform developed with innovative technology.
price ($mm)
$20
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/15/2019 via PE Hub

Madison Dearborn Partners, acquired InMoment, Inc

synopsis: InMoment, a leader in customer experience management, announced that Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, has acquired a majority ownership position in InMoment. InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions.
buyer: Madison Dearborn Partners
Madison Dearborn Partners, LLC (MDP), based in Chicago, is a leading private equity investment firm in the United States. Since MDP's formation, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed approximately 140 investments. "
target: InMoment, Inc
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core.
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announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/17/2019 via BNC Analysis

Atlassian Pty Ltd., acquired Good Software

synopsis: Atlassian, a provider of collaboration, development, and issue tracking software for teams, has acquired Good Software, an Atlassian Marketplace vendor based in Sydney, Australia. Initially started as a side hustle, Good Software was founded in August 2016 and has quickly grown into a team supporting three Atlassian Marketplace apps for Confluence.
buyer: Atlassian Pty Ltd. (TEAM:$1,614.17)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Good Software
Good Software Co. is an Atlassian Marketplace vendor based in Sydney, Australia. Initially started as a side hustle, Good Software was founded in August 2016 and has quickly grown into a team supporting three Atlassian Marketplace apps for Confluence.
price ($mm)
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closed 4/1/2019 via BusinessWire

Undertone, Inc., acquired Captain Growth

synopsis: Perion Network has acquired Captain Growth to complement Undertone, a leader in cross-platform Synchronized Digital Branding for the world’s most prominent brands. Captain Growth is a Ukrainian-based start-up that has developed a proprietary AI platform to better connect and deliver relevant campaign messages through the entire ad journey.
buyer parent: Perion Network Ltd.
buyer: Undertone, Inc.
Undertone is a leader in high-quality, cross-screen digital brand advertising at scale. Their proprietary high-impact advertising formats enable brands to stand out online and engage users. Through their innovative technology platforms, they deliver attention-grabbing advertisements on every device."
target: Captain Growth
Septa Communications LLC, also known as Captain Growth, is a Ukrainian-based start-up that has developed a proprietary AI platform to better connect and deliver relevant campaign messages through the entire ad journey.
price ($mm)
$3.75
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/14/2019 via BNC Analysis

Bridgeline Digital, Inc., acquired SeeVolution

synopsis: Bridgeline has acquired strategic assets from SeeVolution, most importantly the industry-leading products Celebros Search and SeeVolution Analytics software. Celebros is a global leader in eCommerce site search, merchandising and navigation conversion technologies for online retailers.
buyer: Bridgeline Digital, Inc. (BLIN:$11.97)
Bridgeline Digital helps customers maximize the performance of their full digital experience from websites and intranets to eCommerce experiences. Bridgeline's Unbound platform is a Digital Experience Platform that deeply integrates Web Content Management, eCommerce, eMarketing, and Web Analytics. "
target: SeeVolution
The acquisition includes strategic assets from SeeVolution, most importantly the industry-leading products Celebros Search and SeeVolution Analytics software. Celebros is a global leader in eCommerce site search, merchandising and navigation conversion technologies for online retailers.
price ($mm)
$0.97
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/14/2019 via Company Press Release

Grade.us, acquired Cyfe, Inc.

synopsis: Alpine SG announced the acquisition of Cyfe, an all-in-one dashboard software that helps monitor and analyze data found across all online services like Google Analytics, Salesforce, AdSense and more. Cyfe will join with an existing ASG company, Grade.Us, to form ASG MarTech.
buyer parent: Alpine Investors, LP
buyer: Grade.us
Grade.us is the #1 white-label review management and marketing platform for marketers, consultants, agencies and SEO specialists. Grade.us is simply the most powerful SaaS platform out there for complete online review management and marketing. "
target: Cyfe, Inc.
Cyfe is an all-in-one dashboard software that helps monitor and analyze data found across all online services like Google Analytics, Salesforce, AdSense, MailChimp, Amazon, Facebook, WordPress, Zendesk, Twitter and more from one single location in real-time.
price ($mm)
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closed 1/11/2019 via BNC Analysis

Next 15, acquired Planning-Inc Limited

synopsis: Next Fifteen Communications plc has announced the acquisition of predictive analytics and data marketing business Planning-Inc. It is a UK-based marketing, data and technology agency which will continue to operate as an independent brand as part of the Next Fifteen Network.
buyer: Next 15 (AIM:NFC:$388.85)
Next 15 is a communications business in London. The Group incorporates 19 subsidiary agencies, spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications. "
target: Planning-Inc Limited
UK-based Planning-Inc is a predictive analytics and data-marketing business. Planning-Inc designs and builds award-winning data platforms for the biggest, most respected brands around and make best-in-breed marketing happen.
price ($mm)
$8.05
rev ($mm)
EBITDA ($mm)
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announced 12/17/2018 via BusinessWire

Verint Systems Inc., will acquire ForeSee

synopsis: Verint Systems Inc., a leader in Actionable Intelligence solutions, is to acquire ForeSee. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions."
target: ForeSee
ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
price ($mm)
$65
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/6/2018 via Company Press Release

Aberdeen, acquired The Big Willow

synopsis: Aberdeen, provider of intent-based marketing and sales solutions, has acquired The Big Willow, the leader in buyer intent data science and intent-targeted digital advertising. The Big Willow gives companies first advantage by revealing Buyer Intent from daily web interactions.
buyer parent: Halyard Capital
buyer: Aberdeen
Aberdeen provides intent-based marketing and sales solutions that deliver performance improvements in advertising click through rates and sales pipeline resulting in a measurable ROI. Their intent data is the largest scale, most accurate and highly targeted in the market. "
target: The Big Willow
The Big Willow gives companies first advantage by revealing Buyer Intent from daily web interactions, putting users in front of clients who are most interested in purchasing products. Their proprietary technology reveals net new accounts, scores prospects, and serves ads targeted to their stage.
price ($mm)
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closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
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announced 1/27/2012 via BusinessWire

XPND, will acquire iPerceptions

synopsis: iPerceptions Inc. announced that it has entered into a definitive agreement with certain affiliates of XPND Fund, LP, a growth capital fund located in Montreal and focusing on media, entertainment and technology companies, providing for the amalgamation of the Corporation with a wholly-owned indirect subsidiary of XPND.
buyer: XPND
XPND is a newly created growth capital fund located in Montreal and focusing on media, entertainment and technology companies It is led by Alexandre Taillefer, a well-known serial entrepreneur who founded multiple successful companies in Montreal, including Nurun, Hexacto and Stingray Digital. "
target: iPerceptions
iPerceptions is one of North America's leading web-focused Voice of Customer analytics providers. Its proprietary technologies turn thousands of data points into easy-to-understand strategic and tactical decision support for website marketers.
price ($mm)
rev ($mm)
$5
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/14/2009 via BusinessWire

iPerceptions, acquired Web Analytics Solution Profiler

synopsis: iPerceptions Inc. a leading provider of Voice of Customer web analytics, announced that it has acquired the groundbreaking Web Analytics Solution Profiler (WASP) product line to continue to empower site owners with powerful tools to improve web analytics implementation.
buyer: iPerceptions
iPerceptions is one of North America's leading web-focused Voice of Customer analytics providers. Its proprietary technologies turn thousands of data points into easy-to-understand strategic and tactical decision support for website marketers. "
target parent: immeria consulting services, inc.
target: Web Analytics Solution Profiler
WASP is the Web Analytics Solution Profiler, a specialized Firefox extension aimed at web analytics professionals who want to do quality assurance and understand how their web analytics solution is implemented.
price ($mm)
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closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
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closed 5/31/2018 via BusinessWire

Astute Solutions, acquired Wilke Global

synopsis: Astute Solutions, a leader in consumer engagement technologies, announced that it has acquired Wilke Global, a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by consumer packaged goods manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries.
buyer: Astute Solutions
Astute builds AI-driven software for the future of consumer engagement. They help the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. "
target: Wilke Global
Wilke Global is a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by CPG (consumer packaged goods) manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents.
price ($mm)
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closed 12/16/2015 via BusinessWire

WS Live, LLC, acquired Bolder Thinking Communications

synopsis: Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services. The combined businesses will be called "Humach," a company that offers best-in-class multi-channel contact center services.
buyer: WS Live, LLC
WS Live manages inbound and outbound customer sales and support, membership services, and market research through their award-winning contact centers in Iowa. By focusing on customer engagement, loyalty, and the lifetime value, WS Live improves the their customers top-line revenue and profitability."
target parent: Astute Solutions
target: Bolder Thinking Communications
Bolder Thinking provides a next generation telephony system for call centers and businesses that is built on state of the art cloud computing platforms, significantly reducing business operations and infrastructure costs. Bolder Thinking products provide an easy to manage turnkey solution.
price ($mm)
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closed 8/12/2010 via BusinessWire

Astute Solutions, acquired Speech Labs, LLC

synopsis: Astute Solutions announced that it acquired voice search innovator, Speech Labs. The company has added Speech Labs’ Enterprise Voice Search (EVS) and Contact Center Voice Search (CVS) technologies to its portfolio of customer relationship management (CRM), contact center, knowledge management and Web self-service solutions.
buyer: Astute Solutions
Astute Solutions enables companies to differentiate through customer service excellence. Its user-friendly ePowerCenterTM and RealDialogTM solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high-quality service. "
target: Speech Labs, LLC
Speech Labs' voice search solutions empower you to search for information across your entire enterprise. Whether it's in the board room, or on the phone, these solutions allow you to hear, understand, and act on knowledge from anywhere.
price ($mm)
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closed 8/3/2010 via BusinessWire

Astute Solutions, acquired Gamma Engineers, LLC

synopsis: Astute Solutions announced that it acquired customer experience innovator, Gamma Engineers, Inc. With the addition of the company’s Gamma Smartphone Platform and Social Relationship Management technology, Astute Solutions expands its customer relationship management, contact center, and knowledge management portfolio.
buyer: Astute Solutions
Astute Solutions enables companies to differentiate through customer service excellence. Its user-friendly ePowerCenterTM and RealDialogTM solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high-quality service. "
target: Gamma Engineers, LLC
Since 2006, the world's leading brands have trusted Gamma Engineers to analyze, streamline, and build their call-centers and customer service organizations from the ground up.
price ($mm)
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closed 2/24/2006 via

Astute Solutions, acquired LiveWire Logic, Inc.

synopsis: The number one end-user endorsed inbound consumer interaction solution provider, Astute Solutions today announced that it has acquired, LiveWire Logic, a Research Park Triangle innovator and provider of computational linguistics software.
buyer: Astute Solutions
Astute Solutions, a leading provider of customer interaction solutions, helps companies leverage Internet and telephony solutions for a completely integrated customer relationship and information management solution. "
target: LiveWire Logic, Inc.
RealDialog, is an automated customer self-service solution that delivers the right answer to your customers' questions. It is the industry’s only solution with automated agent technology capable of engaging customers in a web-based two-way dialog, to provide accurate answers.
price ($mm)
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closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
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closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
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closed 8/27/2019 via BusinessWire

Airship, acquired Apptimize

synopsis: Customer engagement company Airship has acquired Apptimize, the most adopted solution for testing and innovating user experiences across mobile apps and other digital channels. Apptimize is the industry’s most advanced solution for testing user experiences across multiple channels including mobile apps, websites and OTT.
buyer: Airship
Airship's Customer Engagement Platform gives brands user-level data, engagement channels, AI orchestration, and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards, and more to customers at the right moment. "
target: Apptimize
Apptimize is an innovation engine that provides A/B testing and feature release management for native mobile, web, mobile web, hybrid mobile, OTT, and server. Industry leaders like HotelTonight, The Wall Street Journal, and Glassdoor have created amazing user experiences with Apptimize.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/18/2019 via GlobeNewswire

Smart Communications, acquired Intelledox

synopsis: UK-based Smart Communications, the leading cloud-based platform for enterprise customer communications, has acquired Intelledox, a global digital transformation software company. Intelledox’s cloud platform connects to any system of record and provides next-generation forms, built-in workflow, and on-demand customer communications.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Intelledox
The Intelledox platform is used by leading enterprises and government organizations to transform their digital customer experience. Intelledox streamlines complex processes and omnichannel forms allowing organizations to transform the way they acquire, onboard, and service their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/9/2019 via PR Newswire

Medallia, will acquire Strikedeck

synopsis: Medallia, Inc., the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Strikedeck
Strikedeck is a Customer Success platform that helps businesses deliver customer experiences while maximizing the value of their customer relationships. Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2019 via Company Press Release

CRIF, acquired Inventia

synopsis: CRIF, a global company specializing in credit and business information systems, outsourcing and processing services, and credit solutions, has acquired a majority stake in Inventia, a global leader in id management and customer onboarding solutions. Inventia's solutions simplifies the onboarding process and ensures that all ids are verified.
buyer: CRIF
CRIF is a global company specializing in credit bureau and business information, outsourcing and processing services, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). "
target: Inventia
Inventia is a global leader in id management and customer onboarding solutions. Inventia offers an innovative platform that allows companies to acquire and identify new customers. Their solutions simplifies the onboarding process and ensures that all ids are verified.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2018 via Company Press Release

Splio, acquired Gowento SAS

synopsis: Splio has acquired the French tech startup Gowento, the Mobile Customer Engagement platform. Founded in Paris in 2015 by Rabye Marouene, Sébastien Alexandre and Loris Guignard, Gowento is a startup that built its product around the under-exploited potential of Mobile Wallets, without the use of apps.
buyer: Splio
Splio is an omnichannel marketing platform that combines marketing automation and loyalty marketing. The platform enables marketers to unify their customer knowledge, orchestrate marketing campaigns and loyalty programs, both online and offline. "
target: Gowento SAS
Founded in Paris in 2015, Gowento is focused on helping retailers and brands engage with their customers through a permanent touchpoint on their mobile. Their mantra is to use existing apps to deliver the right message to the right person at the right time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/26/2018 via PR Newswire

ACF Technologies, Inc., purchased Q-nomy UK Ltd. from Q-nomy Inc.

synopsis: ACF Technologies, a provider of integrated customer experience management solutions, has acquired Q-nomy UK Ltd. from Q-nomy, a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys. Q-nomy UK is a subsidiary of Q-nomy that serves companies in the UK and Europe.
buyer: ACF Technologies, Inc.
ACF Technologies is a provider of integrated customer experience management solutions. ACF offers solutions for queue management, virtual queuing appointment scheduling, wayfinding, customer feedback, and digital signage. Their solutions help their clients to create better customer experiences. "
seller: Q-nomy Inc.
Q-nomy UK Ltd. is a subsidiary of Q-nomy that serves companies in the UK and Europe. Q-nomy is a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/15/2018 via Company Press Release

Jonas Software, acquired EZ-Runner Systems Ltd.

synopsis: Jonas Software is pleased to announce the acquisition of Ez-Runner Systems Ltd., a provider of robust and tailored management software solutions for gyms, kids centres, private clubs, trampoline parks and spas. Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help improve their operations.
buyer parent: Constellation Software, Inc.
buyer: Jonas Software
Jonas Software operates independently managed software brands around the world, providing them with the strategic guidance and financial security required to be leaders in their respective markets. They supply industry leading enterprise management software & related services to 20 vertical markets."
target: EZ-Runner Systems Ltd.
Based in the UK, Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help them improve their current operations, streamline their processes, and improve their customers' experiences and retention.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2018 via Company Press Release

ESW Capital, LLC, acquired ResponseTek Networks Corp.

synopsis: ESW Capital, LLC, a leading private equity firm, has acquired Canada-based ResponseTek, the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail trust ResponseTek to drive millions of customer interactions every week.
buyer: ESW Capital, LLC
ESW Capital has honed a finely-tuned methodology focused on buying, strengthening, and growing mature business software companies. ESW revitalizes its acquisitions for sustainable success while making customer satisfaction a top priority. "
target: ResponseTek Networks Corp.
Based in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. The ResponseTek Listening Platform integrates customer experience data and reporting throughout the entire organization to improve customer satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/22/2018 via BusinessWire

iPipeline, Inc., acquired AlphaTrust

synopsis: iPipeline, a leading provider of cloud-based software solutions for the life insurance and financial services industry, acquired AlphaTrust, an expert and global leader in electronic signature process automation solutions. AlphaTrust provides its eSignature and document process automation technology to some of the world’s most trusted brands.
buyer parent: Thoma Bravo, LLC
buyer: iPipeline, Inc.
iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through their SaaS-based new business acquisition platform, they accelerate and simplify sales, compliance, operations and support. "
target: AlphaTrust
AlphaTrust is an expert and global leader in electronic signature process automation solutions. Their solutions easily integrate with existing applications and business processes enabling high volume, document process automation to reduce costs and dramatically improve customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/17/2018 via BNC Analysis

SERVICE 800, Inc. will be merged with Beyond Commerce, Inc.,

synopsis: Beyond Commerce, a provider of B2B internet marketing analytics, is pleased to announce that it has signed a definitive business combination agreement with SERVICE 800, Inc., a leader in the burgeoning field of Customer Experience management platforms. Some of the world’s largest companies rely on SERVICE 800 for their consistence targeted data.
buyer: Beyond Commerce, Inc. (OTCPK:BYOC:$5.83)
Beyond Commerce is focused on business combinations of “big data” companies in the global B2B internet marketing analytics, technologies and related services space. The Company’s objective is to develop and deploy disruptive strategic software technology that will build on organic growth potential. "
target: SERVICE 800, Inc.
SERVICE 800 is a leader in the burgeoning field of Customer Experience management platforms. Some of the world’s largest companies rely on SERVICE 800 for their consistence targeted data. SERVICE 800 has worked within Healthcare, IT Services, Medical Technology and Consumer Goods.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,607.31)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2016 via PR Newswire

Open Text Corporation, purchased Customer Experience Software Assets from HP Software

synopsis: Open Text Corporation, a global leader in Enterprise Information Management announced the closing of the acquisition of certain customer experience software and services assets from HP Inc. The software assets acquired include HP TeamSite, HP MediaBin, HP Qfiniti, as well as HP Explore, HP Aurasma, and HP Optimost.
buyer: Open Text Corporation (OTEX:$2,934.81)
OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in their cloud. "
seller parent: HP
seller: HP Software
HP Software's Customer Experience Software include HP TeamSite, a modern multi-channel digital experience management platform for web content management, HP MediaBin, a digital asset management solution, and HP Qfiniti, an intelligent workforce optimization solution.
price ($mm)
$170
rev ($mm)
$90
EBITDA ($mm)
EV / rev
1.9x
EV / EBITDA
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Neosperience
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Pegasystems, Inc.
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TOTVS S.A.
TOTVS S.A.
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Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
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Employees
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K3 Business Technology Group plc
K3 Business Technology Group plc
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710
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Lightbridge, Inc.
Lightbridge has helped telecommunications carriers adapt to new customer transaction models. Today, Lightbridge is leveraging our domain expertise to deliver new, cross-industry solutions that make it easier for businesses to manage customer transactions that are driven by wireless and Internet tec
year
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Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
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Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
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Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
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Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
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