Like Sirena

closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$105.81)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$3,717.85)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/31/2018 via PR Web

Conversica, acquired Intelligens

synopsis: Conversica, the leader in conversational AI for business, has acquired Intelligens. Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Intelligens frees up customer service team members to allow them to focus on more complex cases.
buyer parent: Kennet Partners
buyer: Conversica
Conversica is the leader in conversational AI for business. Their flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, and following up with leads via natural, multi-channel, two-way conversations. "
target: Intelligens
Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Their Smart Service Assistant handles most of the common support questions, freeing up customer service team members to focus on more complex cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$1,247.90)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/28/2017 via Company Press Release

H-Farm S.p.A., acquired Celi S.r.l.

synopsis: H-FARM SpA acquired 100% of CELI’s shares. CELI develops innovative products and solutions that use Natural Language Processing and Artificial Intelligence. Celi's Sophia Analytics is an advanced solution to extracting value from linguistic data and obtaining actionable results. Sophia Chatbot is an innovative tool to manage customer engagement.
buyer: H-Farm S.p.A. (BIT:FARM:$60.11)
H-FARM is a public company that supports the creation of new business models and the digital transformation and education of people and enterprises. Founded in 2005, it was the first company in the world to establish a model that includes education, investment and consultancy services. "
target: Celi S.r.l.
Celi develops solutions using Natural Language Processing and Semantic Technologies in order to extract knowledge and create value from language data, both text and speech. Celi provides consulting services and technologies in the areas of Natural Language Processing and Artificial Intelligence.
price ($mm)
$2.58
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$105.81)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$598.32)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$3,717.85)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via BNC Analysis

Haptik Infotech Pvt Ltd, acquired CONVRG Technologies, Inc.

synopsis: Haptik announced it has acqui-hired Convrg, a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants.
buyer parent: Reliance Industries Limited
buyer: Haptik Infotech Pvt Ltd
Aakrit Vaish and Swapan Rajdev founded Haptik in 2013, as a chat based virtual concierge mobile application. Haptik is one of the world's largest conversational AI platforms. It has processed more than 2 billion interactions till date, with a client list that includes Samsung, Coca-Cola, and more. "
target: CONVRG Technologies, Inc.
Convrg is a Los Angeles-based startup that develops chatbots, to serve customers in North America. Convrg is a B2B omni-channel automated voice and messaging platform for enterprise brands that want to reach their consumer on messaging apps and voice assistants, using a consistent brand voice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via BNC Analysis

JivoChat, acquired Moxchat

synopsis: JivoChat, an online business communication tool that operates on the freemium model, has acquired MoxChat, the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
buyer: JivoChat
JivoChat is an online business communication tool that operates on the freemium model. JivoChat has clients such as Uninter, Efacil and Enviou. Among the names served by the tool, 60% are e-commerce companies "
target: Moxchat
Moxchat is the most complete chat platform for websites. Moxchat allows users to talk to customers in real time and have a unique experience in sales and service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/16/2019 via Yahoo, Inc.

NICE inContact, acquired Brand Embassy

synopsis: NICE announces the next generation of customer service: Smart Digital Conversations, enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. NICE will embed Brand Embassy in CXone (NICE InContact CXone), NICE’s leading cloud customer experience (CX) platform.
buyer parent: NICE Systems Ltd
buyer: NICE inContact (SAAS:$233.04)
NICE inContact provides the world’s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. "
target: Brand Embassy
Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service. The fast-growing company is headquartered in Prague, with offices in Boston, San Diego, London and Dubai.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2019 via PR Newswire

Pegasystems, Inc., acquired InTheChat

synopsis: Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, has acquired In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation.
buyer: Pegasystems, Inc. (PEGA:$868.95)
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts. "
target: InTheChat
In The Chat (ITC) is a digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. ITC enables customers to contact brands through the messaging channel of their choice.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

MINDBODY Inc., acquired Bowtie Labs, Inc.

synopsis: MINDBODY, the leading technology platform for the wellness industry, announced the acquisition of Bowtie.ai, an automated AI-driven virtual receptionist solution for appointment-based businesses. Bowtie automatically books clients, answers questions and enables live chat over SMS and web.
buyer parent: Vista Equity Partners
buyer: MINDBODY Inc. (MB:$228.91)
MINDBODY Inc. is the leading technology platform for the wellness services industry. Local wellness entrepreneurs worldwide use MINDBODY's integrated software and payments platform to run, market and build their businesses. "
target: Bowtie Labs, Inc.
Bowtie is an AI Receptionist for businesses that chats with customers to book appointments, answer questions, and more. Bowtie's mission is to bring freedom and peace of mind to business owners so they can focus on doing what they love.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2019 via BNC Analysis

Netcore Solutions Pvt. Ltd., acquired Quinto Technologies Pvt. Ltd.

synopsis: Netcore Solutions Pvt. Ltd, which develops enterprise communication and digital marketing solutions, has acquired Quinto.ai, which provides firms with chatbot services fuelled by artificial intelligence (AI). Quinto.ai, owned by Quinto Technologies Pvt. Ltd, enables businesses to automate conversations with customers.
buyer: Netcore Solutions Pvt. Ltd.
Netcore, a global Marketing Technology Company that offers solutions for enterprises that redefine Digital Marketing. The first and leading Marketing Automation, Analytics and AI/ ML solutions provider in India, Netcore was established in 1997 by Mr. Rajesh Jain, an Internet pioneer. "
target: Quinto Technologies Pvt. Ltd.
Quinto Technologies Private Limited is an AI company based in Pune, India, and Quinto.ai enables businesses to automate sales and support conversations with customers to help increase sales, market new products & services, and improve customer support. Businesses across verticals are using Quinto.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Ströer Media, acquired optimise-it GmbH

synopsis: Ströer, a leading provider of online advertising and out-of-home, has acquired optimise-it GmbH, one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
buyer: Ströer Media (DB:SAX:$1,814.79)
Ströer Media is a leading provider of online advertising and out-of-home, and offers its advertising customers individualized and fully integrated premium communications solutions. In the field of digital media, Ströer is setting new standards for innovation and quality in Europe. "
target: optimise-it GmbH
optimise-it GmbH is one of the leading chat service providers in Europe. In addition to classic sales and service text chat, optimise-it also offers extensions for video chat, co-browsing, social chat, ad chat and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/31/2018 via PR Web

Conversica, acquired Intelligens

synopsis: Conversica, the leader in conversational AI for business, has acquired Intelligens. Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Intelligens frees up customer service team members to allow them to focus on more complex cases.
buyer parent: Kennet Partners
buyer: Conversica
Conversica is the leader in conversational AI for business. Their flagship Conversica® AI Sales Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, and following up with leads via natural, multi-channel, two-way conversations. "
target: Intelligens
Intelligens provides Software as a Service (SaaS) that harnesses the power of artificial intelligence to enhance sales and customer service processes. Their Smart Service Assistant handles most of the common support questions, freeing up customer service team members to focus on more complex cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/22/2017 via BNC Analysis

dotDigital Group PLC, acquired Comapi

synopsis: dotDigital Group Plc, a leading provider of email marketing and other SaaS related technology services to digital marketing professionals, has acquired Comapi. Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels.
buyer: dotDigital Group PLC (AIM:DOTD:$42.30)
dotDigital Group Plc is a leading provider of email marketing and other SaaS related technology services to digital marketing professionals. Dedicated to helping clients grow their businesses online, they continually develop and expand their core product suite to add more value for marketers. "
target: Comapi
Comapi provides a scalable software platform that allows businesses to communicate with their consumers across multiple conversational messaging channels. Comapi offers a flexible API based omni-channel messaging platform and toolkit that facilitates easy integration and rapid deployment.
price ($mm)
$15
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
1.6x
EV / EBITDA
10.2x
announced 8/1/2017 via GlobeNewswire

LogMeIn, Inc., will acquire Nanorep

synopsis: LogMeIn, Inc., a provider of software as a service and cloud-based remote connectivity services, announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company.
buyer: LogMeIn, Inc. (LOGM:$1,247.90)
LogMeIn, Inc. simplifies how people connect with each other to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. It is a leader in communication & conferencing, identity & access, and customer engagement & support. "
target: Nanorep
Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/28/2017 via Company Press Release

H-Farm S.p.A., acquired Celi S.r.l.

synopsis: H-FARM SpA acquired 100% of CELI’s shares. CELI develops innovative products and solutions that use Natural Language Processing and Artificial Intelligence. Celi's Sophia Analytics is an advanced solution to extracting value from linguistic data and obtaining actionable results. Sophia Chatbot is an innovative tool to manage customer engagement.
buyer: H-Farm S.p.A. (BIT:FARM:$60.11)
H-FARM is a public company that supports the creation of new business models and the digital transformation and education of people and enterprises. Founded in 2005, it was the first company in the world to establish a model that includes education, investment and consultancy services. "
target: Celi S.r.l.
Celi develops solutions using Natural Language Processing and Semantic Technologies in order to extract knowledge and create value from language data, both text and speech. Celi provides consulting services and technologies in the areas of Natural Language Processing and Artificial Intelligence.
price ($mm)
$2.58
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Sirena


read more

Sirena

AnswerDash

CX Company

Chatlayer bvba

AnswerIQ

Passage AI

Teckst

CONVRG Technologies, Inc.

Moxchat

Brand Embassy

InTheChat

Bowtie Labs, Inc.

Quinto Technologies Pvt. Ltd.

FlexAnswer Solutions Pte. Ltd.

optimise-it GmbH

Intelligens

Comapi

Nanorep

Joe Hukum

Celi S.r.l.

read more

Sirena

read more

Sirena

read more

Sirena

AnswerDash

CX Company

Chatlayer bvba

AnswerIQ

Passage AI

Teckst

CONVRG Technologies, Inc.

Moxchat

Brand Embassy

InTheChat

Bowtie Labs, Inc.

Quinto Technologies Pvt. Ltd.

FlexAnswer Solutions Pte. Ltd.

optimise-it GmbH

Intelligens

Comapi

Nanorep

Joe Hukum

Celi S.r.l.

Geography
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Innuity, Inc.
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PFSweb, Inc.
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KnowledgeSuite Inc.
KnowledgeSuite Inc.
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Avalara
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Speed Commerce, Inc.
Speed Commerce, Inc. is a single-source provider of e-commerce service solutions to leading retailers and manufacturers. The company's omni-channel capabilities unite a digital commerce strategy with traditional retail channels, creating the ultimate branded shopping experience.
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Mediagrif Interactive Technologies Inc.
Mediagrif Interactive Technologies Inc.
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Fireswirl Technologies Inc.
Fireswirl Technologies Inc.
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bigtincan
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Anaplan, Inc.
Anaplan, Inc.
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EBITDA ($mm)
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Ticker: SHOP
 
 
 
 
 
 
 
 
Shopify Inc.
Shopify Inc.
Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. Merchants use the software to design, set up and manage their stores across multiple sales channels, including web, mobile, social media, brick-and-mortar locations and pop-up shops.
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Perion Network Ltd.
Perion Network Ltd.
Perion is a global performance-based media and Internet company, providing online publishers and app developers advanced technology and a variety of intelligent, data-driven solutions to monetize their application or content and expand their reach to larger audiences.
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$16.99
Net Income ($mm)
$13.00
Employees
399
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Ticker:
 
 
 
 
 
 
 
 
iSign Media Solutions Inc.
iSign Media Solutions Inc.
iSIGN Media, based in Toronto, is a data-focused, software-as-a-service (SaaS) company that is a pioneering leader in gathering point-of-sale data and mobile shopper preferences to generate actionable data and reveal valuable consumer insights.
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EBITDA ($mm)
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EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
5
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Ticker: NCR
 
 
 
 
 
 
 
 
NCR Corporation
NCR Corporation
NCR Corporation is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, healthcare, entertainment, and public sector organizations.
year
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EBITDA ($mm)
$885.00
EBIT ($mm)
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Employees
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InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
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rev ($mm)
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EBITDA ($mm)
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Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
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Avaya Inc.
Avaya Inc.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
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EBITDA ($mm)
$589.00
EBIT ($mm)
$284.00
Net Income ($mm)
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
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EBITDA ($mm)
($114.94)
EBIT ($mm)
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Net Income ($mm)
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LivePerson, Inc.
LivePerson, Inc.
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year
2018
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$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
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Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Smartsheet
Smartsheet
Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
year
2019
rev ($mm)
$177.72
EBITDA ($mm)
($47.38)
EBIT ($mm)
($55.08)
Net Income ($mm)
Employees
1095
  • drill down
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: TSXV:MCLD
 
 
 
 
 
 
 
 
mCloud Corporation
mCloud Corporation
Canada-based mCloud's AI-powered AssetCare platform offers complete asset management solutions to three distinct segments: smart facilities, power generation, and process industries, including oil and gas.
year
2019
rev ($mm)
$6.45
EBITDA ($mm)
($10.89)
EBIT ($mm)
($12.05)
Net Income ($mm)
Employees
0
  • drill down
  • watch