Like Lionbridge AI

announced 11/6/2020 via BusinessWire

TELUS International, will purchase Lionbridge AI from Lionbridge Technologies, Inc.

synopsis: TELUS International will acquire Lionbridge AI. As a division of Lionbridge Technologies, Inc., Lionbridge AI is one of only two globally-scaled, managed training data and data annotation services providers in the world. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for technology companies.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
seller parent: H.I.G. Capital
seller: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge AI is a globally-scaled, managed training data, and data annotation services provider. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for some of the world’s largest technology companies in social media, search, retail, and mobile.
price ($mm)
$935
rev ($mm)
$200
EBITDA ($mm)
EV / rev
4.7x
EV / EBITDA
closed 2/28/2017 via PR Newswire

H.I.G. Capital, acquired Lionbridge Technologies, Inc.

synopsis: Lionbridge Technologies, Inc, the market leader in translation and digital content services, announced the stockholder approval and closing of the previously announced acquisition of Lionbridge by an affiliate of H.I.G. Capital, LLC (H.I.G.), a leading private equity firm.
buyer: H.I.G. Capital
H.I.G. Capital is a leading global private equity investment firm with over $20 billion of equity capital under management. The H.I.G. family of funds includes private equity, growth equity, real estate, debt/credit, lending and biohealth. "
target: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge Technologies, Inc. provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle.
price ($mm)[EV]
$354 [$433]
rev ($mm)
$557
EBITDA ($mm)
$39
EV / rev
0.8x
EV / EBITDA
11.2x
closed 1/20/2021 via BNC Analysis

Emergys, acquired Ellicium Solutions Private Limited

synopsis: IT services firm FutureTech Holding Company has acquired Ellicium Solutions, a Pune-based big data and artificial intelligence company. Ellicium will align itself with Emergys, a FutureTech portfolio company, for business expansion and cross sell opportunities to jointly carve out a niche in the rapidly growing digital solutions and services space.
buyer parent: FutureTech Holding Company
buyer: Emergys
Emergys is a business transformation company. Its business and technology offering portfolio is comprised of business critical software that addresses customer needs around ERP, Supply Chain, Manufacturing, Business Intelligence and Analytics, Integration, Mobility, and Platform as a Service. "
target: Ellicium Solutions Private Limited
Based in India, Ellicium is a provider of big data managed services and artificial intelligence solutions. Ellicium's Gadfly solution is a framework for analyzing unstructured data through human interactions, and its Gazelle solution is used for managing and analyzing high velocity, streaming data.
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announced 10/24/2018 via GlobeNewswire

Sykes Enterprises Inc., will acquire Symphony

synopsis: Sykes Enterprises, a leading provider of multichannel demand generation and global customer engagement services, announced it has entered into a definitive agreement to acquire Symphony, the leading global pure-play and best-of-breed provider of RPA services.
buyer: Sykes Enterprises Inc. (SYKE:$1,685.01)
SYKES Enterprises is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Global 2000 companies around the world. "
target: Symphony
Based in GB, Symphony is a professional services firm passionate about creating value for the world’s leading organizations by designing, delivering and managing business processes. They help large enterprises leverage the latest automation, Artificial Intelligence and resourcing solutions.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
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closed 8/23/2019 via BNC Analysis

Coreio, acquired intelliNet Technologies, Inc.

synopsis: Coreio Inc., Canada's leading IT services provider for enterprise-scale companies, has acquired intelliNet Technologies, Inc., a Canada-based provider of North American field services and Managed Services to corporate clients across Canada and the US.
buyer: Coreio
Coreio is Canada's leading IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies. They build on their history as a strategic partner and apply their experience as in-house IT experts to help clients solve complex business and technology issues. "
target: intelliNet Technologies, Inc.
intelliNet provides Network Computing Managed Services to corporate clients in Canada for both On-Premise & Cloud Computing. It engages in partnerships with clients by providing outsourced IT Services for their mission-critical enterprise systems.
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closed 3/27/2019 via PE Hub

Bain Capital Double Impact, acquired Rural Sourcing

synopsis: Bain Capital Double Impact, the impact investing strategy of Bain Capital, has acquired a majority of Rural Sourcing, a company that provides onshore outsourced digital technology and IT services that taps talent located in small and mid-size cities across America.
buyer parent: Bain Capital
buyer: Bain Capital Double Impact
Bain Capital Double Impact is the impact investing strategy of Bain Capital, a leading global private investment firm. Bain Capital Double Impact utilizes Bain Capital's proven, deep diligence, value-added approach to build great companies that deliver competitive financial returns. "
target: Rural Sourcing
Rural Sourcing Inc. (RSI) is the leading IT outsourcing provider with a cost-effective, agile approach to software development, support and maintenance of critical business and cloud applications.
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announced 12/6/2017 via BNC Analysis

Qumak S.A., will acquire IT Works S.A.

synopsis: Qumak announced that it has signed a letter of intent to acquire 100% of the shares in IT Works from Euvic. IT Works is a Polish IT company that provides IT outsourcing services for company owners that want to outsource the management of their IT in order to devote time and resources to the development of their core business.
buyer: Qumak S.A. (WSE:QMK:$70.17)
Qumak is a leading company in the modern teleinformatics technologies market. They are a team of specialists that have been helping clients implement new technologies for 30 years. Qumak combines infrastructural competencies with IT skills. "
target parent: Euvic Sp. z o.o.
target: IT Works S.A.
IT Works is a Polish IT company that has supported customers in the IT and business sectors for 16 years. They provide IT outsourcing services for company owners that want to outsource the management of their IT area in order to devote time and resources to the development of their core business.
price ($mm)
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closed 8/16/2017 via BNC Analysis

Datagroup AG, acquired ikb Data GmbH

synopsis: IT service provider DATAGROUP has acquired Düsseldorf-based ikb Data GmbH, a specialist for IT outsourcing and data security. They offer IT infrastructure outsourcing, hosting services and cloud consulting services.
buyer: Datagroup AG (DB:D6H:$308.25)
DATAGROUP is one of the leading German IT service companies. Some 1,900 employees at locations across Germany design, implement, and operate IT infrastructures and business applications such as SAP. "
target parent: IKB Deutsche Industriebank AG
target: ikb Data GmbH
ikb Data GmbH is a Düsseldorf-based specialist for IT outsourcing and data security. They offer IT infrastructure outsourcing, hosting services and cloud consulting services.
price ($mm)
rev ($mm)
$32
EBITDA ($mm)
$26
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/30/2015 via PR Newswire

Atos SE, purchased IT Outsourcing Unit from Xerox Corporation

synopsis: Xerox has sold its information technology outsourcing business to Atos, the French technology company. Xerox’s IT Outsourcing Unit is a world leader that designs, develops, and delivers flexible IT solution to free up its client’s teams for other business critical activities.
buyer: Atos SE (ENXTPA:ATO:$13,461.35)
Atos is a digital services leader that serves a global client base, Atos provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline. "
seller: Xerox Corporation (XRX:$10,610.00)
Xerox’s IT Outsourcing Unit is a world leader that designs, develops, and delivers flexible IT solution to free up its client’s teams for other business critical activities.
price ($mm)
$1,100
rev ($mm)
EBITDA ($mm)
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closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
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closed 10/16/2012 via PR Newswire

SAVVIS, Inc., purchased Global ITO Business from CIBER, Inc.

synopsis: Savvis, a CenturyLink company and global leader in cloud infrastructure and hosted IT solutions for enterprises, announced it has closed on its purchase of certain assets of Ciber's IT Outsourcing (ITO) business. The assets include client and vendor relationships, infrastructure, technology and facilities spanning several countries.
buyer parent: CenturyLink, Inc.
buyer: SAVVIS, Inc. (SVVS:$0.00)
Savvis, a CenturyLink company, is a global leader in cloud infrastructure and hosted IT solutions for enterprises. Nearly 2,500 unique clients use Savvis to reduce capital expense, improve service levels and harness the latest advances in cloud computing. "
seller: CIBER, Inc. (CBR:$679.71)
CIBER, Inc. is a global information technology consulting, services and outsourcing company applying practical innovation through services and solutions that deliver tangible results for both commercial and government clients.
price ($mm)
$6.00
rev ($mm)
$60
EBITDA ($mm)
EV / rev
0.3x
EV / EBITDA
closed 3/3/2017 via PR Newswire

Lionbridge Technologies, Inc., acquired Exequo

synopsis: Lionbridge Technologies, Inc. announced the acquisition of Exequo, a privately-held audio production, translation & localization company that specializes in global video game services. Exequo will become part of Lionbridge Game Services, a Lionbridge service that provides end-to-end localization & testing services for game & entertainment studios.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge provide detail-critical business processes, including translation, online marketing, global content management and application testing solutions, which ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. "
target: Exequo
Exequo is a privately-held audio production, translation and localization company that specializes in global video game services. Founded in 1998, Exequo is one of the most recognized and respected brands in the games services industry.
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announced 4/8/2021 via BusinessWire

Digital Intelligence Systems Corporation, will acquire Signature Consultants, LLC.

synopsis: Digital Intelligence Systems, LLC (DISYS), a global managed services and staffing firm, is to acquire the legal entities of Signature Consultants, LLC, a technology staffing and IT managed services company.
buyer: Digital Intelligence Systems Corporation
DISYS, founded in 1994 and headquartered in McLean, Virginia, is a global managed services and staffing firm with 33 offices and 4 delivery centers worldwide. "
target: Signature Consultants, LLC.
Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. Signature annually deploys thousands of consultants to support, run and manage their clients’ technology needs.
price ($mm)
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closed 3/17/2021 via BNC Analysis

HeadFirst Group, acquired Sterksen

synopsis: HeadFirst Group, a Dutch staffing firm, has acquired Sterksen, a Netherlands-based recruitment services provider. Sterksen specializes in IT and technology recruitment. They also offer executive search and IT managed services. The company helps their clients to find talented candidates for both permanent and temporary positions.
buyer: HeadFirst Group
HeadFirst Group is a Dutch staffing firm. HeadFirst Group offers solutions for every hiring issue and guides their clients through the professional hiring process. They provide their clients with access to the entire labour market and offer them the best professionals to choose from. "
target: Sterksen
Sterksen is a Netherlands-based recruitment services provider. Sterksen specializes in IT and technology recruitment. They also offer executive search and IT managed services. The company helps their clients to find talented candidates for both permanent and temporary positions.
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closed 3/17/2021 via Company Press Release

Nautic Partners, LLC, acquired VC3, Inc.

synopsis: Nautic Partners is pleased to announce that in partnership with VC3 management, it has finalized the recapitalization of the VC3 family of companies, a market-leading managed information technology (IT) service provider to local governments and commercial customers.
buyer: Nautic Partners, LLC
Nautic is a middle-market private equity firm that focuses on three industries: healthcare, industrial products, and outsourced services. Nautic generally makes equity investments of $50 to $250 million-plus equity commitments. "
target parent: WestView Capital Partners
target: VC3, Inc.
VC3 is a leading managed services provider with a focus on municipal government and mid-market businesses. Founded in 1994 and headquartered in Columbia, South Carolina, VC3 forms partnerships with organizations to achieve their technology goals and harness their data.
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announced 3/10/2021 via Company Press Release

Providence Equity Partners Inc., will acquire Node4 Ltd

synopsis: Node4, a cloud-led digital transformation Managed Services Provider (MSP), is to be acquired by Providence Equity Partners, a premier private equity firm that specializes in the media, communications, education, software and services industries.
buyer: Providence Equity Partners Inc.
Providence is a premier asset management firm with over $44 billion in aggregate capital commitments. Providence has invested in more than 170 companies and is a leading equity investment firm focused on the media, communications, education, software, and services industries. "
target: Node4 Ltd
Node4 is a cloud-led digital transformation Managed Services Provider and offers a broad portfolio of managed public and private cloud, security and collaboration services, as well as cloud enablers including colocation and connectivity.
price ($mm)
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closed 3/10/2021 via BNC Analysis

Air-IT, acquired InfoTech Solutions (UK) Limited

synopsis: Air IT has announced that It has acquired Kent-based InfoTech Solutions (UK) Limited. Established in 1998, InfoTech is an IT Support provider that serves a variety of businesses in Kent, London and the South East area.
buyer parent: August Equity Ltd.
buyer: Air-IT
Air IT is a managed service provider based in Nottingham that delivers IT support, professional services, communications, and cyber security to Small and Medium Enterprise, global enterprises, and in-house teams. "
target: InfoTech Solutions (UK) Limited
Established in 1998, InfoTech is an IT Support provider based in Rochester, Kent. It serves a variety of businesses in Kent, London and the South East area. InfoTech is very active in the local community and it is Patron members of the Kent Invicta Chamber of Commerce.
price ($mm)
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closed 3/2/2021 via BNC Analysis

The Panoply Holdings plc, acquired Keep IT Simple

synopsis: The Panoply Holdings, a digitally native technology services company built to service clients’ digital transformation needs, has acquired the entire issued and to be issued share capital of Keep IT Simple LTD (KITS), a provider of high value IT support and transformation services to public and private sector clients.
buyer: The Panoply Holdings plc (AIM:TPX:$54.81)
The Panoply, based in the UK, is a digitally native technology services company built to service clients’ digital transformation needs. Services include business intelligence and information management, automation services, and transformation services helping companies increase digital maturity. "
target: Keep IT Simple
Keep IT Simple LTD (KITS) is a provider of high value IT support and transformation services to public and private sector clients in the UK.
price ($mm)
$43
rev ($mm)
$13
EBITDA ($mm)
EV / rev
3.2x
EV / EBITDA
closed 1/22/2021 via PR Newswire

Thrive Networks, Inc, acquired Apex IT Group

synopsis: Thrive has acquired Apex IT Group, a leader in IT technology managed solutions for companies in the Greater Philadelphia region. This transaction further establishes Thrive's significant presence in the Mid-Atlantic corridor by expanding their Cloud & Cyber Security focused NextGen platform into the Apex IT client base.
buyer parent: M/C Partners
buyer: Thrive Networks, Inc
Thrive is a provider of NextGen managed services, driving business outcomes through application enablement and optimization. The company's Thrive5 Methodology combines its Application Performance Platform and services to ensure business applications operate at peak performance, scale and are secure."
target: Apex IT Group
Apex IT Group is a leader in IT technology managed solutions for companies in the Greater Philadelphia region. Its IT management programs help clients gain total command over technology with core services around complete IT management and support, including cloud computing and cybersecurity.
price ($mm)
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closed 1/8/2021 via BNC Analysis

ICS Solutions Group, acquired AKUITY Technologies

synopsis: ICS, a portfolio company of ClearLight Partners and leading provider of Information Technology Managed Services in the Northeast, announced it has acquired AKUITY Technologies, a provider of IT Managed Services in the greater New England area.
buyer parent: ClearLight Partners, LLC
buyer: ICS Solutions Group
ICS is a provider of IT Managed Services, cybersecurity, cloud migration and implementation services for small to medium-sized businesses. The company offers on-site and remote support to customers in the Northeastern U.S., with an emphasis on cybersecurity, risk management and a remote workforce. "
target: AKUITY Technologies
AKUITY has grown by helping small-to-medium sized businesses throughout New England achieve success through greater returns on their technology investment. Along with managed IT services, AKUITY offers strategic planning, hardware and software procurement, and complete implementation services.
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announced 11/6/2020 via BusinessWire

TELUS International, will purchase Lionbridge AI from Lionbridge Technologies, Inc.

synopsis: TELUS International will acquire Lionbridge AI. As a division of Lionbridge Technologies, Inc., Lionbridge AI is one of only two globally-scaled, managed training data and data annotation services providers in the world. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for technology companies.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
seller parent: H.I.G. Capital
seller: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge AI is a globally-scaled, managed training data, and data annotation services provider. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for some of the world’s largest technology companies in social media, search, retail, and mobile.
price ($mm)
$935
rev ($mm)
$200
EBITDA ($mm)
EV / rev
4.7x
EV / EBITDA
closed 1/18/2019 via Company Press Release

Lionbridge Technologies, Inc., acquired Gengo

synopsis: Lionbridge, one of the world’s most trusted global communications platforms, announced its acquisition of Gengo, a Tokyo-based, leading edge technology company providing crowdsourcing, machine learning and localization services to global customers.
buyer parent: H.I.G. Capital
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge partners with brands to break barriers and build bridges all over the world. For more than 20 years, they have helped companies connect with global customers by delivering marketing, testing and globalization services in more than 300 languages. "
target: Gengo
Gengo is a global people-powered technology platform providing translation and AI training-data services to global businesses. Founded in 2008, Gengo has translated more than one billion words for 65,000+ customers. They are headquartered in Japan with an office in San Mateo, CA.
price ($mm)
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closed 3/3/2017 via PR Newswire

Lionbridge Technologies, Inc., acquired Exequo

synopsis: Lionbridge Technologies, Inc. announced the acquisition of Exequo, a privately-held audio production, translation & localization company that specializes in global video game services. Exequo will become part of Lionbridge Game Services, a Lionbridge service that provides end-to-end localization & testing services for game & entertainment studios.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge provide detail-critical business processes, including translation, online marketing, global content management and application testing solutions, which ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. "
target: Exequo
Exequo is a privately-held audio production, translation and localization company that specializes in global video game services. Founded in 1998, Exequo is one of the most recognized and respected brands in the games services industry.
price ($mm)
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closed 2/28/2017 via PR Newswire

H.I.G. Capital, acquired Lionbridge Technologies, Inc.

synopsis: Lionbridge Technologies, Inc, the market leader in translation and digital content services, announced the stockholder approval and closing of the previously announced acquisition of Lionbridge by an affiliate of H.I.G. Capital, LLC (H.I.G.), a leading private equity firm.
buyer: H.I.G. Capital
H.I.G. Capital is a leading global private equity investment firm with over $20 billion of equity capital under management. The H.I.G. family of funds includes private equity, growth equity, real estate, debt/credit, lending and biohealth. "
target: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge Technologies, Inc. provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle.
price ($mm)[EV]
$354 [$433]
rev ($mm)
$557
EBITDA ($mm)
$39
EV / rev
0.8x
EV / EBITDA
11.2x
closed 11/9/2015 via PR Newswire

Lionbridge Technologies, Inc., acquired Geotext Translations, Inc.

synopsis: Lionbridge Technologies, Inc., a provider of translation, online marketing and application testing solutions that ensure global brand consistency, announced its acquisition of Geotext Translation, Inc., a provider of legal translation services. This enables Lionbridge to meet growing demand for integrated, high-quality legal translation solutions.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge Technologies, Inc. provide translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. "
target: Geotext Translations, Inc.
Geotext Translations is a specialist supplier of language solutions to law firms and corporate legal departments worldwide. They provide translation of all legal, financial, technical, and corporate documents required by lawyers and support staff.
price ($mm)
$11
rev ($mm)
$17
EBITDA ($mm)
EV / rev
1.0x
EV / EBITDA
closed 1/8/2015 via PR Newswire

Lionbridge Technologies, Inc., acquired CLS Communication AG

synopsis: Lionbridge Technologies, Inc. announced that it has completed the acquisition of CLS Communication, a privately-held provider of translation solutions to clients in the financial services, industrial, public sector and life sciences markets.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
As the world's largest enterprise crowdsourcing company, Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. "
target parent: Zurmont Madison Private Equity L.P.
target: CLS Communication AG
CLS Communication AG is an international language and technology services provider for multilingual communication in the fields of finance, insurance, telecommunications, life sciences and legal.
price ($mm)
$77
rev ($mm)
EBITDA ($mm)
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closed 10/9/2014 via BNC Analysis

Lionbridge Technologies, Inc., acquired Clay Tablet Technologies

synopsis: Lionbridge Technologies, Inc. announced that it has acquired Clay Tablet Technologies, a Toronto, Canada-based provider of integration software that connects content management systems with translation processes and technologies.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
As the world's largest enterprise crowdsourcing company, Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. "
target: Clay Tablet Technologies
Clay Tablet's integration software connects any number of content management systems to any translation provider or technology. Clients benefit with improved translation process efficiency, making it significantly faster and easier to set-up, manage, send and retrieve translation projects.
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closed 5/16/2014 via PR Newswire

Lionbridge Technologies, Inc., acquired Darwin Zone

synopsis: Lionbridge Technologies, Inc. announced that it has acquired Darwin Zone, a full-service Digital Marketing Services agency based in Costa Rica. Darwin is an integrated digital agency that enables marketers and advertisers to more effectively create, manage and grow high-impact digital marketing campaigns.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
As the world's largest enterprise crowdsourcing company, Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. "
target: Darwin Zone
Darwin Zone is a full-service Digital Marketing Services agency based in Costa Rica. Darwin is an integrated digital agency that enables marketers and advertisers to more effectively create, manage and grow high-impact digital marketing campaigns.
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closed 10/8/2013 via PR Newswire

Lionbridge Technologies, Inc., acquired E5 Systems, Inc.

synopsis: Lionbridge Technologies announced that it has acquired E5 Systems, a US-based, privately-held provider of application development and testing solutions. The addition of E5 will enable Lionbridge to expand its strong presence in China and access E5's long-standing relationships with clients in the hospitality and financial services industries.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
As the world's largest enterprise crowdsourcing company, Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. "
target: E5 Systems, Inc.
E5 Systems is a technology service company providing innovative solutions with web-based technologies to design and develop break-through and legacy applications. They are one the first US companies to combine the strengths of the US onshore project leadership with the technology skills of China.
price ($mm)
$1.60
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announced 11/27/2012 via PR Newswire

Lionbridge Technologies, Inc., will acquire Virtual Solutions, Inc.

synopsis: Lionbridge Technologies, Inc. announced that it has signed a definitive agreement to acquire Virtual Solutions, Inc., a privately-held provider of crowdsourcing solutions to state and local governments. The addition of Virtual Solutions enables Lionbridge to address growing demand for secure, technology-enabled enterprise crowdsourcing solutions.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
As the world's largest enterprise crowdsourcing company, Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. "
target: Virtual Solutions, Inc.
Virtual Solutions provides clients with a secure, highly scalable human technology workforce that is available on demand. Their human technology approach combines secure snippet technology with access to over 10,000 data entry specialists to efficiently break down confidential data.
price ($mm)
$3.60
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closed 9/1/2005 via PR Newswire

Lionbridge Technologies, Inc., acquired Bowne Global Solutions

synopsis: Lionbridge Technologies, Inc., a leading provider of globalization and offshoring services, today announced the completion of its acquisition of Bowne Global Solutions, a division of Bowne & Co., Inc.
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge Technologies, Inc. is the leading provider of solutions for worldwide deployment of technology and content. Lionbridge globalization, testing and development services enable global businesses to confidently deliver products and content to international markets. Our technology-led, ROI dr "
target parent: Bowne & Co. Inc.
target: Bowne Global Solutions
Bowne Global Solutions is the leading provider of translation, localization, technical writing and interpretation services that enable businesses to deliver locally relevant and culturally connected products, services and communications anywhere in the world.
price ($mm)
$180
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closed 9/10/2003 via

synopsis: Lionbridge Technologies, Inc. (Nasdaq: LIOX), a leading provider of globalization and testing services, today announced that it has signed a definitive agreement to acquire Mumbai, India-based Mentorix
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge Technologies, Inc. is the leading provider of solutions for worldwide deployment of technology and content. Lionbridge globalization, testing and development services enable global businesses to confidently deliver products and content to international markets. Our technology-led, ROI dr "
target:
price ($mm)
$21
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EV / EBITDA
announced 11/6/2020 via BusinessWire

TELUS International, will purchase Lionbridge AI from Lionbridge Technologies, Inc.

synopsis: TELUS International will acquire Lionbridge AI. As a division of Lionbridge Technologies, Inc., Lionbridge AI is one of only two globally-scaled, managed training data and data annotation services providers in the world. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for technology companies.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International designs, builds and delivers next-generation digital solutions to enhance the customer experience for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and embrace next-generation digital technologies. "
seller parent: H.I.G. Capital
seller: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge AI is a globally-scaled, managed training data, and data annotation services provider. Lionbridge AI annotates data in text, images, videos, and audio in more than 300 languages and dialects for some of the world’s largest technology companies in social media, search, retail, and mobile.
price ($mm)
$935
rev ($mm)
$200
EBITDA ($mm)
EV / rev
4.7x
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
announced 10/30/2017 via PR Newswire

TELUS International, will acquire Xavient Information Systems

synopsis: TELUS International is pleased to announce plans to acquire Xavient Information Systems, a global IT consulting and next-generation software services company. Xavient serves customers primarily in the telecommunications, media, entertainment, healthcare, and banking and financial services sectors.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target: Xavient Information Systems
Xavient Information Systems Inc. is a provider of Digital IT Solutions and software services. Xavient's core competencies are in digital transformation stacks and full lifecycle IT services across telecom, media, BFSI, healthcare and consumer technology verticals.
price ($mm)
$163*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2017 via PR Newswire

TELUS International, acquired Voxpro

synopsis: TELUS International, a leading global business process outsourcing (BPO) provider, announced the acquisition of Voxpro, a provider of customer experience, technical support and sales operations solutions with locations in the United States, Ireland, Romania, and the Philippines.
buyer parent: TELUS Corporation
buyer: TELUS International
TELUS International is a subsidiary of TELUS, a national telecommunications company in Canada. TELUS International provides global contact center outsourcing, business process outsourcing, and IT outsourcing services. "
target: Voxpro
Voxpro is Ireland's largest international provider of customer experience, technical support and sales operations solutions. Voxpro partners with some of the world's most exciting and disruptive tech organizations to support their customers by delivering the world's best customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2017 via PR Newswire

The Results Companies, acquired USA800

synopsis: One Equity Partners, a middle market private equity firm, announced that its portfolio company, The Results Companies, a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business.
buyer parent: One Equity Partners
buyer: The Results Companies
The Results Companies is a global business process outsourcing and contact services provider. They provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies. "
target: USA800
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/8/2017 via BNC Analysis

Utilita Energy Limited, acquired Bvocal ltd

synopsis: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of the Sheffield-based call centre specialist, bvocal. Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
buyer: Utilita Energy Limited
Launched in 2003, Utilita Energy has established itself as Britain’s leading supplier of Smart Pay As You Go (PAYG) energy - more than doubling its number of customers in 2014/15 alone and holding a Price Commitment since 2008 to be cheaper than the Big 6 energy suppliers. "
target: Bvocal ltd
Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/9/2016 via PR Newswire

TeleTech Holdings, Inc., acquired Atelka Enterprise Inc

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement and growth solutions, announced that it has closed the acquisition of Canada-based customer experience provider, Atelka. Under the terms of the agreement, Atelka will become part of TeleTech's Customer Management Services (CMS) segment.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target parent: Kilmer Group
target: Atelka Enterprise Inc
Founded in 2003, Atelka Enterprise Inc. is a leading Canada-based customer contact management provider that offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/9/2016 via BNC Analysis

Direct Response, will acquire Ansaback & CallScripter

synopsis: IP Plus has signed a conditional agreement to sell the Ansaback call centre and CallScripter businesses to Direct Response. Ansaback is a telephony service providing overflow and out-of-hours call handling, while CallScripter is an enhanced customer interaction management software suite.
buyer: Direct Response
Direct Response provides outsourcing of voice, data and contact centre services for organisation from a global business to a one-man operation, delivering outstanding service in every case. "
target parent: IP Plus plc
target: Ansaback & CallScripter
Ansaback is a bureau telephony service providing overflow and out-of-hours call handling, emergency cover, and more. CallScripter is an enhanced customer interaction management (CIM) software suite specifically developed for contact centres, telesales and telemarketing operations.
price ($mm)
$8.91
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Ticker:
 
 
 
 
 
 
 
 
AdEPT Technology Group plc
Established in 2003, AdEPT are a managed services and telecommunications provider offering award-winning, proven and uncomplicated technical solutions for over 12,000 organisations across the UK with a mission of ‘Uniting technology, inspiring people’.
year
2020
rev ($mm)
$82.75
EBITDA ($mm)
$12.89
EBIT ($mm)
$4.75
Net Income ($mm)
Employees
300
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Ticker: IBSE:KFEIN
 
 
 
 
 
 
 
 
Kafein Technology Solutions
Kafein Technology Solutions
Kafein Technology Solutions is an IT services provider in Turkey. Kafein provides IT services to customers in the telecom, banking, technology, tourism, insurance, and retail sectors. They offer services for managed services, technology and software, data management, integration projects, and more.
year
2020
rev ($mm)
$19.48
EBITDA ($mm)
$3.08
EBIT ($mm)
$2.43
Net Income ($mm)
$2.23
Employees
591
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Ticker: TSE:9433
 
 
 
 
 
 
 
 
KDDI Corporation
KDDI Corporation
KDDI Corporation are Japan’s global telecommunications pioneer and a Global Fortune 500 company providing their international customer base with data centers, networks, content delivery, system integration, and more around the world.
year
2017
rev ($mm)
$43,688.49
EBITDA ($mm)
$13,172.11
EBIT ($mm)
$8,274.10
Net Income ($mm)
$4,940.96
Employees
35032
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Ticker: SWX:SWON
 
 
 
 
 
 
 
 
SoftwareONE
SoftwareONE
SoftwareONE, a global leader in software and cloud portfolio management, is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
year
2020
rev ($mm)
$8,755.26
EBITDA ($mm)
$165.02
EBIT ($mm)
$150.24
Net Income ($mm)
$139.84
Employees
5826
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Ticker: IIJI
 
 
 
 
 
 
 
 
Internet Initiative Japan Inc.
Internet Initiative Japan Inc.
Internet Initiative Japan Inc. is one of Japan's leading Internet-access and comprehensive network solutions providers. IIJ and its group of companies provide total network solutions that mainly cater to high-end corporate customers.
year
2020
rev ($mm)
$1,905.68
EBITDA ($mm)
$372.09
EBIT ($mm)
$115.48
Net Income ($mm)
$59.29
Employees
3804
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2020
rev ($mm)
$1,685.01
EBITDA ($mm)
$185.24
EBIT ($mm)
$118.61
Net Income ($mm)
$54.08
Employees
54900
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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