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KMS Lighthouse, acquired Reps AI
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08/07/03 to 02/24/21
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Like Reps AI
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closed 11/25/2020 via BNC Analysis
KMS Lighthouse, acquired Reps AI
synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer:
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target:
Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
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press release
closed 2/17/2021 via BNC Analysis
Dixa ApS, acquired Elevio Pty. Ltd.
synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer:
Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target:
Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
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press release
announced 2/10/2021 via Company Press Release
Givaudan, will acquire Myrissi
synopsis: Givaudan, a global manufacturer of flavors, fragrances, and active cosmetic ingredients, will acquire Myrissi, a French AI firm. Myrissi offers technology that is capable of translating fragrances into colour patterns and images. Their AI-powered marketing assistant enables brands to optimize the color and design of their packaging and products.
buyer:
Givaudan
(SWX:GIVN:$7,103.21)
Givaudan is a global manufacturer of flavors, fragrances, and active cosmetic ingredients. Together with their customers in the food, beverage, consumer goods and fragrance industries, Givaudan creates products that delight consumers the world over. "
target:
Myrissi
Myrissi is a French artificial intelligence (AI) firm. Myrissi offers technology that is capable of translating fragrances into colour patterns and images. Their AI-powered marketing assistant enables brands to optimize the color and design of their packaging and products.
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press release
closed 1/13/2021 via BNC Analysis
Neobpo, acquired S3ND
synopsis: Neobpo, one of the largest companies in the country in the area of business process outsourcing (BPO), announced the acquisition of S3ND, a startup from Rio Grande do Sul specialized in omnichannel marketing. The S3ND platform integrates the SMS, e-mail, voice message, and chatbot channels, using artificial intelligence for personalization.
buyer:
Neobpo
Neobpo is one of the largest companies in the country in the area of business process outsourcing (BPO). Based in Brazil, Neobpo is specialized in offering BPO solutions, technology and services, combining CX, UX and Design Thinking consulting. "
target:
S3ND
S3ND is a startup from Rio Grande do Sul specialized in omnichannel marketing. In practice, the S3ND platform integrates the SMS, e-mail, voice message, Messenger, WhatsApp and chatbot channels, using artificial intelligence for segmentation and personalization.
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press release
announced 12/18/2020 via BNC Analysis
ZignSec, will acquire Wyzer
synopsis: ZignSec AB, a Swedish provider of digital identity verification solutions, will acquire Wyzer Limited, a provider of software for managing business processes and verifications in Malta. Wyzer utilises AI to improve the efficiency of company processes. Their platform provides tools for low-code, intelligent automation, digital signatures, and more.
buyer:
ZignSec
(OM:ZIGN:$1.48)
ZignSec is a Swedish provider of digital identity verification solutions. ZignSec enables businesses to quickly and safely identify online customers in real time. They offer multiple solutions through a single API that allows users to manage their KYC and AML compliance requirements. "
target:
Wyzer
Wyzer is a leading provider of software for managing business processes and verifications in Malta. Wyzer utilises AI and predictive models to improve the efficiency of company processes. Their platform provides tools for low-code, intelligent automation, digital signatures, and more.
price ($mm)
$3.54
rev ($mm)
$1
EBITDA ($mm)
EV / rev
12.9x
EV / EBITDA
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press release
announced 11/6/2020 via Company Press Release
Elop AS, will acquire Simplifai AS
synopsis: Norwegian technology company Elop has signed a letter of intent to acquire 100 percent of the shares in artificial intelligence company Simplifai. Based in Oslo, Simplifai develops automation solutions using artificial intelligence to help its clients grow and cut costs.
buyer:
Elop AS
(LOP-ME.OSL:$0.00)
ELOP is a Norwegian high-tech company developing advanced tools, applications and software for asset management, inspections and monitoring of concrete structures globally. "
target:
Simplifai AS
Based in Oslo, Simplifai develops automation solutions using artificial intelligence to help its clients grow and cut costs. Its business concept is to develop automation systems that give business managers one tool to extract the value from all their existing systems.
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
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press release
closed 10/28/2020 via PR Newswire
Navigate360, acquired Social Sentinel, Inc.
synopsis: Navigate360, a provider of safety solutions and services, has acquired Social Sentinel, a safety, technology and linguistics company focused on scanning digital content for safety and security threats. Social Sentinel uses an AI-powered language engine to identify signals of potential harm in digital conversations.
buyer:
Navigate360
Navigate360 is a provider of safety solutions and services. Through technology, education and services, Navigate360 offers solutions spanning the full spectrum of safety, from prevention and preparation through response and recovery. They serve schools, healthcare systems, workplaces, and more. "
target:
Social Sentinel, Inc.
Social Sentinel is a safety, technology and linguistics company focused on scanning digital content for safety and security threats. Social Sentinel uses an AI-powered language engine to identify signals of potential harm in digital conversations.
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press release
closed 10/2/2020 via PR Newswire
BlackLine, Inc., acquired Rimilia Holdings, Ltd.
synopsis: BlackLine, Inc., a leader in accounting automation software, has acquired Rimilia, an AI-powered cloud-based platform in the UK that enables accounts receivable (AR) automation and digital transformation. Rimilia enable organisations to control cash flow and cash collection in real-time.
buyer:
BlackLine, Inc.
(:$321.05)
BlackLine is a provider of cloud-based solutions for Finance & Accounting (F&A) that centralize and streamline financial close operations and other key F&A processes for midsize and large organizations. BlackLine helps companies to modernize their accounting operations and increase their efficiency."
target:
Rimilia Holdings, Ltd.
Rimilia is an AI-powered cloud-based platform in the UK that enables accounts receivable (AR) automation and digital transformation. Rimilia enable organisations to control cash flow and cash collection in real-time. Their software automates the complete AR process, reducing manual activity by 70%.
price ($mm)
$120
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press release
announced 9/10/2020 via BNC Analysis
CentralNic Group plc, will acquire Codewise
synopsis: CentralNic, a London-based company that markets and sells internet domain names globally, will acquire Codewise, a Poliish provider of AI-powered online ad measurement and management solutions. Codewise's Voluum and Zeropark suite of products provide solutions for real-time-bidding, performance marketing, programmatic advertising, and more.
buyer:
CentralNic Group plc
(AIM:CNIC:$200.54)
CentralNic is a London-based company that markets and sells internet domain names globally. CentralNic provides registry services, distribution, and strategic consultancy for new TLDs, ccTLDs and SLDs. They also provide consultancy services to companies seeking to create their own domains. "
target:
Codewise
Codewise is a Poliish provider of AI-powered online ad measurement and management solutions. Codewise's Voluum and Zeropark suite of products provide solutions for real-time-bidding, performance marketing, programmatic advertising, online ad analytics and more.
price ($mm)
$36
rev ($mm)
$60
EBITDA ($mm)
$7
EV / rev
0.6x
EV / EBITDA
4.9x
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press release
closed 8/26/2020 via BNC Analysis
Primary Hosting, acquired Mobile Agent Now
synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer:
Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target:
Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
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press release
closed 8/5/2020 via BNC Analysis
Acesso Digital, acquired Meerkat
synopsis: Meerkat, a startup based in Porto Alegre, Brazil, has been purchased by Acesso Digital. Meerkat develops solutions for facial biometrics. Meerkat automates everyday tasks of big companies using state-of-the-art computer vision technologies based on deep learning.
buyer:
Acesso Digital
Acesso Digital is a Brazilian company specialized in IDTech that offers solutions that simplify processes. Acesso Digital believes in the creation of a more digital society and their mission is to securely simplify people's relationship with companies through digital identity. "
target:
Meerkat
Meerkat is a Brazil-based company that focuses on solutions in image analysis for process automation. They automate everyday tasks of big companies using state-of-the-art computer vision technologies based on deep learning.
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press release
closed 12/11/2019 via Company Press Release
Puzzel, acquired Logicalware
synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent:
Marlin Equity Partners
buyer: Puzzel
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target:
Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
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press release
announced 11/20/2019 via PR Newswire
Episerver AB, will acquire idio Inc.
synopsis: Episerver, Sweden's customer-centric digital experience company, will acquire Idio, a content personalization and analytics platform powering the digital buying experience of some of the world's largest enterprise organizations.
buyer parent:
Insight Venture Partners
buyer: Episerver AB
buyer: Episerver AB
Headquartered in Sweden, Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform features best-in-class content management, robust commerce, and intuitive data and personalization solutions. "
target:
idio Inc.
Idio makes 1:1 marketing possible for global B2B enterprises. Idio's platform uses Content Intelligence to predict the interests of every individual and automatically deliver relevant experiences. Global leaders trust Idio's AI to maximize buyer engagement, whilst handling marketing complexity.
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press release
closed 8/12/2019 via BNC Analysis
Cisco Systems, Inc., acquired 42hertz
synopsis: US-based networking giant Cisco has acquired 42hertz. Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
buyer:
Cisco Systems, Inc.
(CSCO:$48,071.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target:
42hertz
Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
price ($mm)
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press release
announced 6/19/2019 via BNC Analysis
Blue Prism, will acquire Thoughtonomy
synopsis: Blue Prism is buying Thoughtonomy, which has built a cloud-based AI engine that delivers Robotic Process Automation (RPA) based solutions on a SaaS framework. Thoughtonomy is a UK headquartered software company with multi-award winning automation technology platform used by enterprise clients across the globe to digitize manual work processes.
buyer:
Blue Prism
(:$92.46)
Blue Prism's Robotic Process Automation (RPA) software enables business operations to be agile and cost effective through rapid automation of manual, rules based, back office administrative processes, reducing cost and improving accuracy by creating a "digital workforce". "
target:
Thoughtonomy
Thoughtonomy is a UK headquartered software company with multi-award winning automation technology platform used by enterprise clients across the globe to digitize manual work processes, improve workforce productivity, and free valuable skilled staff to undertake more productive activities.
price ($mm)
$101
rev ($mm)
$9
EBITDA ($mm)
EV / rev
10.8x
EV / EBITDA
share
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press release
announced 11/6/2018 via Company Press Release
ConversionPoint Technologies, will acquire Inuvo, Inc.
synopsis: Inuvo, Inc., a provider of artificial intelligence technology for brands and agencies, announced that it has entered into a definitive agreement to be acquired by ConversionPoint Technologies, Inc., a privately held eCommerce technology company.
buyer:
ConversionPoint Technologies
ConversionPoint Technologies Inc. is a high-growth, eCommerce technology platform that empowers direct-to-consumer performance marketing. The company’s technology suite include a media optimization solution to optimize ad purchases and lower customer acquisition costs, and a CRM platform "
target:
Inuvo, Inc.
(AMEX:INUV:$83.58)
Inuvo, Inc. is a market leader in artificial intelligence, aligning brand strategy with consumer intent. This patented IntentKey artificial intelligence technology leverages contextually-based machine learning algorithms that mirror the way the human brain instantly associate ideas and emotions.
price ($mm)
$76
rev ($mm)
$84
EBITDA ($mm)
EV / rev
0.9x
EV / EBITDA
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press release
closed 10/24/2018 via BusinessWire
RingCentral, Inc, acquired Dimelo
synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer:
RingCentral, Inc
(RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target:
Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
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press release
closed 9/12/2018 via Company Press Release
AXON Insurtech, acquired Boonea AG
synopsis: AXON Insurtech (AXON Insight AG) takes over assets from Boonea AG, an Artifical intelligence provider for Business Network Intelligence, thereby strengthening its commitment to digitizing the sales and marketing management of companies.
buyer:
AXON Insurtech
AXON Insurtech, headquartered in Lucerne with additional branches in Germany, France and Vietnam, specialises in developing decision-support solutions and network intelligence for the fields of strategy, marketing and sales (lead generation). "
target:
Boonea AG
BOONEA AG is domiciled in Zurich, Switzerland. They are focusing on developing software products and offering services for organizations which measure enterprise relationships. They create Artifical Intelligence technology to boost B2B sales.
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press release
closed 3/21/2018 via BusinessWire
Vision Critical, acquired Aida Software Corp.
synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer:
Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target:
Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
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press release
closed 3/20/2018 via GlobeNewswire
NRT Technology Corp., acquired OfferCraft
synopsis: NRT Technology Corp., a leading provider of digital commerce experiences in gaming and financial services, announced that it has acquired the assets of privately held OfferCraft, a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue.
buyer:
NRT Technology Corp.
NRT Technology Corp. (NRT) provides the most innovative payment processing, cash handling and cash management products, services and solutions in the casino industry. "
target:
OfferCraft
OfferCraft is a software company that uses artificial intelligence and gamification to drive loyalty, engagement and revenue. Their software allows offers, coupons and rewards to be distributed digitally across email, SMS, websites, social media, kiosks, the Point of Sale, signage, and more.
price ($mm)
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press release
Pages:
- buyer to watch list
- seller to watch list
closed 11/25/2020 via BNC Analysis
KMS Lighthouse, acquired Reps AI
synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer:
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target:
Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
share
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bookmark
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press release
- buyer to watch list
- seller to watch list
closed 11/25/2020 via BNC Analysis
KMS Lighthouse, acquired Reps AI
synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer:
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target:
Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
share
watch
bookmark
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press release
- buyer to watch list
- seller to watch list
closed 11/25/2020 via BNC Analysis
KMS Lighthouse, acquired Reps AI
synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer:
KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target:
Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
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press release
closed 2/17/2021 via GlobeNewswire
Whyline, Inc., acquired Rsvd, LLC
synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent:
e.Republic, Inc.
buyer: Whyline, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target:
Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
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press release
closed 2/17/2021 via BNC Analysis
Dixa ApS, acquired Elevio Pty. Ltd.
synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer:
Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target:
Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
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press release
closed 6/22/2020 via PR Web
MHC Software, Inc., acquired Ecrion Software
synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent:
Strattam Capital
buyer: MHC Software, Inc.
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target:
Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
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press release
closed 11/14/2019 via BusinessWire
Alpine SG, acquired GatherUp
synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent:
Alpine Investors, LP
buyer: Alpine SG
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target:
GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
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press release
closed 10/23/2019 via Company Press Release
ReKTGlobal, acquired Fullcube, Inc.
synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer:
ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target:
Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
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press release
announced 1/14/2019 via BusinessWire
RingCentral, Inc, will acquire Connect First
synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer:
RingCentral, Inc
(RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target:
Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
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press release
closed 7/30/2018 via DGAP
Serviceware SE, acquired SABIO GmbH
synopsis: Serviceware SE, a leading European provider of software solutions for the Enterprise Service Management ("ESM") market, takes over all shares of SABIO GmbH. SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model.
buyer:
Serviceware SE
(XTRA:SJJ:$66.51)
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management). "
target:
SABIO GmbH
SABIO is a leading provider of knowledge management solutions with a Software-as-a-Service (SaaS) business model. Their goal is to simplify complex technologies to ensure a high user acceptance level and to channel & focus systems knowledge to a point.
price ($mm)
rev ($mm)
$5
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
share
watch
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press release
closed 6/27/2018 via BNC Analysis
Network Contacts S.R.L., acquired Chorally
synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent:
Gruppo Activa
buyer: Network Contacts S.R.L.
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target:
Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
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press release
closed 5/31/2017 via Company Press Release
NICE Systems Ltd, acquired Satmetrix
synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer:
NICE Systems Ltd
(NICE:$1,607.31)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target:
Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
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press release
closed 4/24/2017 via PR Newswire
Upland Software, acquired RightAnswers
synopsis: Upland Software, Inc. announced that it has acquired RightAnswers, Inc., a cloud-based knowledge management system. RightAnswers is a leading provider of cloud-based knowledge management, enterprise knowledge search, and social knowledge software for improving customer service, IT support, and enterprise-wide collaboration.
buyer parent:
Austin Ventures, L.P.
buyer: Upland Software (UPLD:$279.60)
buyer: Upland Software (UPLD:$279.60)
Upland Software is a leading provider of cloud-based Enterprise Work Management software. Their applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and engage with their customers, prospects and community. "
target:
RightAnswers
RightAnswers is a leading provider of cloud-based knowledge management, enterprise knowledge search, and social knowledge software for improving customer service, IT support, and enterprise-wide collaboration.
price ($mm)
$20
rev ($mm)
$9
EBITDA ($mm)
EV / rev
2.2x
EV / EBITDA
share
watch
bookmark
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press release
announced 6/2/2016 via BNC Analysis
Cre8tek Limited, will acquire Flamingo Customer Experience Inc.
synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer:
Cre8tek Limited
(ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target:
Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
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press release
closed 4/4/2016 via BusinessWire
Uniguest, purchased ElevenGC from Eleven Wireless, Inc.
synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent:
Atlantic Street Capital
buyer: Uniguest
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller:
Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
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press release
closed 4/1/2016 via Company Press Release
EQT, acquired Sitecore
synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer:
EQT
(EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target:
Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
share
watch
bookmark
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press release
closed 2/24/2016 via Company Press Release
MARU Group, acquired eDigitalResearch
synopsis: MARU Group, a technology enabled professional services firm delivering information and insight services, acquired Voice of the Customer leaders eDigitalResearch (edr). Established in the UK to help businesses measure and improve their customer experience, edr combines a unique combination of SaaS technology, focused insight and thought leadership.
buyer parent:
Primary Capital Partners LLP
buyer: MARU Group
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target:
eDigitalResearch
eDigitalResearch empowers business decisions through customer insight. By combining their proprietary SaaS technology with focused insight and thought leadership, they’re able to provide a truly unique solution – from real-time closed-loop customer feedback to Panels and Communities.
price ($mm)
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press release
announced 8/20/2015 via Market Wire
Oracle Marketing Cloud, will acquire Maxymiser
synopsis: Oracle Marketing Cloud announced that it has signed an agreement to acquire Maxymiser. The company is a leading provider of cloud-based software that enables marketers to test, target and personalize what a customer sees on a Web page or mobile app, substantially increasing engagement and revenue.
buyer parent:
Oracle Corporation
buyer: Oracle Marketing Cloud
buyer: Oracle Marketing Cloud
Oracle Marketing Cloud uses award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achieving data driven accountability. "
target:
Maxymiser
Maxymiser empowers brands to transform every digital interaction into seamless, relevant and engaging customer experiences with its cloud-based testing, personalization and cross-channel optimization solutions.
price ($mm)
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press release
closed 9/17/2014 via Market Wire
PeriscopeIQ, acquired Opinionmeter International
synopsis: PeriscopeIQ, Inc., an industry leading Customer and Employee Engagement Solutions company, is pleased to announce its acquisition of California-based Opinionmeter International, Ltd., a leading provider of real-time mobile and SaaS customer feedback solutions.
buyer parent:
Rezon8 Capital & Advisory Group
buyer: PeriscopeIQ
buyer: PeriscopeIQ
PeriscopeIQ, Inc. is a Customer and Employee Engagement Solutions company serving multi-unit enterprises in the US and around the world. The company provides fully-managed turnkey solutions that deliver trusted insights and significantly improved business outcomes using scientific methodology. "
target:
Opinionmeter International
Opinionmeter International is a leading provider of DIY customer feedback software tools, with an emphasis on mobile research including offline survey apps. Opinionmeter enables its clients to capture spontaneous, 'voice of the customer' feedback at the Point-of-Experience.
price ($mm)
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press release
closed 9/9/2013 via Wall Street Journal
Enghouse Systems Limited, acquired Safeharbor Knowledge Solutions
synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired Safeharbor Knowledge Solutions, a leader in knowledge management SaaS applications and solutions as well as contact center services.
buyer:
Enghouse Systems Limited
(TSX:ENGH:$395.77)
target: Safeharbor Knowledge Solutions
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target parent:
Shackleton Equity Partners, LLC
target: Safeharbor Knowledge Solutions
Safeharbor Knowledge Solutions is a leader in knowledge management SaaS applications and solutions as well as contact center services which help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors.
price ($mm)
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press release
announced 5/20/2013 via GlobeNewswire
Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.
synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent:
Permira
buyer: Genesys Telecommunications Laboratories
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target:
SoundBite Communications, Inc.
(SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
share
watch
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press release
closed 3/14/2017 via PR Newswire
Prysm, acquired Kaybus, Inc.
synopsis: Prysm, Inc., a leading provider of cloud-based, digital-canvas solutions, announced it has completed the acquisition of Kaybus, Inc., a leader in secure, cloud-based Knowledge Automation software for enterprises, securing additional enterprise-grade enhancements for Prysm Application Suite.
buyer:
Prysm
Prysm is a leading provider of cloud-based, digital-canvas solutions to many of the world's largest global enterprises. The Prysm Visual Workplace platform drives a new era of digital transformation and enterprise agility. "
target:
Kaybus, Inc.
Kaybus, Inc. is a leader in secure, cloud-based Knowledge Automation software for enterprises. Kaybus’ platform transforms an organization’s content into a single source of truth by automating the distribution of usable and useful knowledge to target individuals based on their specific needs.
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press release
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Geography
Matching Companies
Ticker: ZEN
Zendesk
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
drill down
watch
Ticker: LPSN
LivePerson, Inc.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
drill down
watch
Ticker: UCNN
UCN
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
drill down
watch
Ticker: XTRA:SJJ
Serviceware SE
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
drill down
watch
Ticker: egan
eGain Communications
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
drill down
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Ticker: OTCPK:DLOC
Digital Locations
year
2018
rev ($mm)
EBITDA ($mm)
($0.70)
EBIT ($mm)
($0.70)
Net Income ($mm)
$11.49
Employees
2
drill down
watch
Ticker: GSUM
Gridsum Holding Inc.
year
2019
rev ($mm)
$48.09
EBITDA ($mm)
($73.64)
EBIT ($mm)
($78.83)
Net Income ($mm)
Employees
0
drill down
watch
Ticker: OB:AYFIE-ME
Ayfie
year
2019
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
drill down
watch
Ticker: ELOY
eLoyalty Corporation
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
drill down
watch
Ticker: MEDG
MediaNet Group Technologies, Inc.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
drill down
watch
Ticker: OTCPK:FLCX
flooidCX, Corp.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
drill down
watch
Ticker: OTCPK:FPOT
Mobi724 Solutions Inc
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
drill down
watch
Ticker: CPSE:AGILC
Agillic
year
2020
rev ($mm)
$8.39
EBITDA ($mm)
($2.43)
EBIT ($mm)
($2.33)
Net Income ($mm)
Employees
61
drill down
watch
Ticker: ENXTPA:ALEZV
EasyVista
year
2020
rev ($mm)
$50.10
EBITDA ($mm)
$6.62
EBIT ($mm)
$6.15
Net Income ($mm)
$4.53
Employees
216
drill down
watch
Ticker: AIM:UNG
Universe Group plc
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
drill down
watch
Ticker: MDLA
Medallia
year
2020
rev ($mm)
$441.39
EBITDA ($mm)
($121.30)
EBIT ($mm)
($137.71)
Net Income ($mm)
Employees
1579
drill down
watch
Ticker: BIT:NSP
Neosperience
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
drill down
watch
Ticker: KNO.ASX
Knosys
year
2020
rev ($mm)
$2.94
EBITDA ($mm)
($0.61)
EBIT ($mm)
($0.67)
Net Income ($mm)
Employees
0
drill down
watch
Ticker: FIVN
Five9, Inc.
year
2020
rev ($mm)
$399.29
EBITDA ($mm)
$11.21
EBIT ($mm)
($10.28)
Net Income ($mm)
Employees
1210
drill down
watch
Ticker: CRM
Salesforce.com, Inc.
year
2020
rev ($mm)
$20,286.00
EBITDA ($mm)
$2,022.00
EBIT ($mm)
$266.00
Net Income ($mm)
$3,557.00
Employees
49000
drill down
watch
Ticker: PEGA
Pegasystems, Inc.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
drill down
watch
Ticker: VELT
Velti plc
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
drill down
watch
Ticker: ENXTPA:ALBFR
Sidetrade SA
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
drill down
watch
Ticker: VERB
VERB Technology Company, Inc.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
drill down
watch
Ticker: TSE:3999
KnowledgeSuite Inc.
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
drill down
watch
Ticker: JASDAQ:385
Synergy Marketing, Inc.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
drill down
watch
Ticker: GB:RGO
2ergo Group plc
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
drill down
watch
Ticker: HUBS
HubSpot, Inc.
year
2020
rev ($mm)
$817.15
EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
drill down
watch
Ticker: CNVO
Convio, Inc.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
drill down
watch
Ticker: IDIB
IDI Global, Inc.
year
2007
rev ($mm)
EBITDA ($mm)
($1.36)
EBIT ($mm)
($1.39)
Net Income ($mm)
Employees
121
drill down
watch