customer experience solutions

closed 10/11/2018 via BNC Analysis

Utopia Music, acquired ISPY Group

synopsis: Swiss Utopia Music, a blockchain-powered music data tracking platform, has acquired ISPY Group to open up avenues of untapped revenue in the music industry. Stockholm-based ISPY GROUP is a full service digital partner. ISPY GROUP has been in the frontline of online development for almost two decades.
buyer: Utopia Music
Utopia Music is a blockchain-powered music data tracking platform. Founded in Switzerland in 2016, Utopia Music's blockchain-based architecture will automatically administer and distribute royalty payouts to reduce revenue lost as a result of missing ownership of information. "
target: ISPY Group
Stockholm-based ISPY GROUP is a full service digital partner. ISPY GROUP has been in the frontline of online development for almost two decades. ISPY GROUP offers customized solutions to meet its client's requirements.
price ($mm)
rev ($mm)
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closed 4/15/2015 via PR Newswire

BBVA, acquired Spring Studio

synopsis: BBVA has acquired Spring Studio, a San Francisco-based user experience (UX) and design firm, to accelerate the BBVA’s efforts to become the leading digital bank through great design and technology. Spring Studio creates compelling web sites, innovative digital products and complete service experiences.
buyer: BBVA (BME:BBVA:$21,706.69)
BBVA is a customer-centric global financial services group that relies on technology as a key sustainable competitive advantage. BBVA fosters financial education and inclusion, and supports scientific research and culture. The Group is present in the main sustainability indexes. "
target: Spring Studio
Spring Studio is a San Francisco-based user experience (UX) and design firm. Their research, strategy and creative teams are passionate believers in the power of design.
price ($mm)
rev ($mm)
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EV / rev
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closed 6/17/2019 via Company Press Release

Valtech SA, acquired MJD Interactive

synopsis: Valtech, a global digital agency focused on business transformation, announced the acquisition of leading experiential and digital innovation agency MJD Interactive. MJD specialize in user experience, web design, user interface design, software development and more.
buyer parent: SiegCo SA
buyer: Valtech SA (ENXTPA:LTE:$213.20)
Valtech is a global digital agency focused on business transformation. They enable their clients to anticipate tomorrow’s trends and connect more directly with consumers across their digital touch points while optimising time-to-market and ROI. "
target: MJD Interactive
MJD Interactive is digital innovation agency that combines business strategy, experience design and software engineering to help their clients compete in the rapidly changing experience economy. They specialize in user experience, web design, user interface design, software development and more.
price ($mm)
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announced 2/16/2017 via PR Newswire

Capgemini, will acquire Idean

synopsis: Capgemini, a global leader in consulting, technology and outsourcing services, announced the acquisition of Idean, a fast-growing digital strategy and experience design consultancy, headquartered in Palo Alto, with additional studios in Austin, Los Angeles, New York, San Francisco, Helsinki and Berlin.
buyer: Capgemini (ENXTPA:CAP:$19,499.62)
Capgemini is a global leader in consulting, technology and outsourcing services. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. "
target: Idean
Founded in Helsinki, Finland, in 1999, Idean focuses primarily on digital user experience, customer experience, and digital strategy. Over the years its team of now 150+ digital strategists, experience designers and front-end developers have been working for a wide array of US and European clients.
price ($mm)
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announced 4/17/2018 via BusinessWire

Lenati will be merged with ProKarma Inc.,

synopsis: Lenati, LLC, a leading independent marketing and sales strategy consultancy, is to merge with ProKarma Inc., a global IT solutions company and a portfolio company of The Carlyle Group. Lenati is the premier consultancy helping companies develop innovative and disruptive customer experiences.
buyer parent: Carlyle Group
buyer: ProKarma Inc.
ProKarma is an IT solutions company focused on helping businesses re-engineer themselves through powerful digital platforms, customer engagement, and emerging technologies. "
target: Lenati
Lenati, LLC is a leading independent marketing and sales strategy consultancy. Headquartered in Seattle, Lenati is the premier consultancy helping companies develop innovative and disruptive customer experiences.
price ($mm)
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closed 5/18/2022 via BusinessWire

Synoptek, Inc., acquired Macquarium

synopsis: Synoptek, a leading global business and technology consulting firm, has acquired Macquarium, a distinguished customer experience agency. Since its inception, Macquarium has provided preeminent business consulting and development services on an international scale to the likes of Southern Company, Norfolk Southern, Home Depot, and more.
buyer parent: Sverica Capital Management, LLC
buyer: Synoptek, Inc.
Synoptek is a global business and technology consulting and advisory firm that helps companies envision, transform and evolve. Synoptek partners with organizations worldwide to help them navigate the ever-changing technology landscape and build solid foundations for their business. "
target: Macquarium
Macquarium is a digital customer experience agency specializing in engagement, conversion, and retention. For over 30 years, Macquarium has worked with iconic brands to improve their customer and employee experiences to drive satisfaction and business growth.
price ($mm)
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closed 2/17/2016 via BNC Analysis

Saatchi & Saatchi, plc, acquired MercerBell

synopsis: Saatchi & Saatchi, a global creative communications company headquartered in New York, has acquired 100% of customer experience agency MercerBell. MercerBell delivers multi-channel solutions designed to maximize customer value and engage more of a business' prospects.
buyer parent: Publicis Groupe SA
buyer: Saatchi & Saatchi, plc
Saatchi & Saatchi has grown from a start-up advertising agency in London in 1970 to a global creative communications company headquartered in New York with 130 offices in 70 countries and over 6000 employees. "
target: MercerBell
MercerBell is Australia’s leading independent Customer Experience Agency. Through a seamless combination of strategy, data analytics, creativity and technology, they deliver multi-channel solutions designed to maximize customer value and engage more of a business' prospects.
price ($mm)
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closed 8/27/2021 via GlobeNewswire

Merkle, Inc., acquired LiveArea

synopsis: PFSweb, Inc., a global commerce services company, announced that it has completed the sale of LiveArea, its global customer experience and commerce agency business unit, to Merkle, Inc., a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International.
buyer parent: Dentsu Inc.
buyer: Merkle, Inc.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle creates customer experiences that drive improved marketing results and shareholder value. "
target parent: PFSweb, Inc.
target: LiveArea
LiveArea is an award-winning global customer experience and commerce agency. They bring the full potential of digital business to life, helping brands create meaningful and lasting customer connections.
price ($mm)
$250
rev ($mm)
$85
EBITDA ($mm)
EV / rev
2.9x
EV / EBITDA
closed 3/3/2020 via BusinessWire

MaritzCX merged with InMoment, Inc,

synopsis: InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, have merged. The combined company will serve 90 percent of the world’s automotive companies, eight out of 10 of the leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the top hospitality companies.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
target parent: Maritz, Inc.
target: MaritzCX
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience. The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.
price ($mm)
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closed 10/17/2019 via BusinessWire

Accenture, acquired Happen

synopsis: Accenture has acquired Happen, a privately owned innovation firm that uses proprietary methods, frameworks and digital tools to help clients generate new ideas, products and services that drive business growth. They specialize in product packaging, shopper insight, insight for brand positioning and more.
buyer: Accenture (ACN:$53,736.36)
Accenture is a global professional services company, providing a range of services and solutions in strategy, consulting, digital, technology & operations. Accenture works at the intersection of business and technology to help clients improve their performance & create value for their stakeholders. "
target: Happen
Happen, a privately owned innovation firm that uses proprietary methods, frameworks and digital tools to help clients generate new ideas, products and services that drive business growth. They specialize in product packaging, shopper insight, insight for brand positioning and more.
price ($mm)
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announced 10/16/2019 via PR Newswire

Genpact Ltd, will acquire Rightpoint

synopsis: Genpact, a global professional services firm focused on delivering digital transformation, announced a definitive agreement to acquire Chicago-based Rightpoint, a premier digital consultancy with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology.
buyer: Genpact Ltd (G:$3,699.55)
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics. "
target: Rightpoint
Rightpoint is an independent customer experience agency with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology to help clients succeed at the speed of innovation.
price ($mm)
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closed 7/30/2019 via BusinessWire

Blue Water merged with MissionSide,

synopsis: MissionSide, a customer experience firm, has completed its acquisition and has merged with Blue Water, an multi-award-winning information technology, web design, and interactive marketing agency based in Washington DC with offices in Maryland, Downtown DC, New York and San Francisco.
buyer: MissionSide
MissionSide was founded in 2014 with the singular goal of creating and providing superior customer experiences for mission-oriented government and commercial organizations. "
target: Blue Water
Blue Water is an multi-award-winning information technology, web design, and interactive marketing agency based in Washington DC with offices in Maryland, Downtown DC, New York and San Francisco.
price ($mm)
rev ($mm)
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closed 7/17/2019 via Company Press Release

Orion Business Innovation, acquired Behavior Design

synopsis: Orion Business Innovation (“Orion”), a fast-growing, global technology services firm, announced that it has acquired Behavior Design. Behavior Design is a leading NYC-based user experience strategy and design firm.
buyer parent: One Equity Partners
buyer: Orion Business Innovation
Orion is a premier, global business and technology services firm that provides digital transformation, automation and digital product development services. Rooted in engineering and design thinking, its team of over 3,500 associates help Fortune 1,000 companies increase efficiencies. "
target: Behavior Design
Behavior Design is a leading NYC-based user experience strategy and design firm. Behavior Design specializes in creating intuitive, interactive experiences that educate, entertain and engage audiences and end users.
price ($mm)
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closed 7/4/2019 via Company Press Release

WPP Group, plc, acquired AQuest

synopsis: WPP, the world leader in communications services, has announced the acquisition of a majority stake in Italian technology-driven creative agency, AQuest. AQuest’s expertise includes innovative UX and UI design, production, consumer experience and activations for clients such as Gucci, Bulgari, Mercedes, Poliform and Smeg.
buyer: WPP Group, plc (WPP:$16,598.04)
WPP is the world leader in communications services. The Group provides a comprehensive range of services including digital, ecommerce & shopper marketing; advertising & media investment management; data investment management; public relations & public affairs; brand consulting; and more. "
target: AQuest
AQuest is an Italian technology-driven creative agency that specializes in innovative UX and UI design, production, consumer experience and activations for clients such as Gucci, Bulgari, Mercedes, Poliform and Smeg. Based in Milan and Verona, it employs more than 70 people.
price ($mm)
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closed 1/31/2018 via Company Press Release

Blink Interactive, Inc., acquired Tectonic Creative LLC

synopsis: Blink, a user experience research and design company specializing in digital products, has acquired a well-known Seattle design company, Tectonic. Tectonic is a user experience design studio that brings brands to life through next generation software design.
buyer: Blink Interactive, Inc.
Founded in 2000, Blink empowers world-class companies to succeed by delivering meaningful customer experiences. Blink is a User Experience research, design, and development firm, dedicated to helping clients achieve their business goals through a flexible user-centered design approach. "
target: Tectonic Creative LLC
Tectonic is an experience design studio founded in 2012, with offices in both Seattle and Boston. Tectonic brings brands to life through smart and crafted user experiences. Their major clients include Amazon, Bang and Olufsen, Bing, the Bill and Melinda Gates Foundation, HBO, Microsoft, and Samsung.
price ($mm)
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EBITDA ($mm)
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closed 1/31/2018 via PR Web

Shaw + Scott, acquired Loxley CX

synopsis: Shaw + Scott, an industry leader in digital marketing, announced it has acquired Seattle-based Loxley CX, an agency that specializes in CX/UX. Loxley CX customer experience consultancy empowering teams, creating processes and delivering incredible customer experiences for enterprise brands.
buyer: Shaw + Scott
Shaw + Scott was founded in 2009 to deliver a full range of digital marketing solutions to client organizations across a spectrum of industries and market verticals. Recognized brands rely on the digital marketing experts at Shaw + Scott to conceive, design, build, and implement marketing campaigns."
target: Loxley CX
Loxley CX is a Seattle-based customer experience consultancy empowering teams, creating processes and delivering incredible customer experiences for enterprise brands. By paying the highest level of attention to CX throughout a brand’s ecosystem, they give their clients an edge.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 10/11/2017 via PR Newswire

Elixirr, acquired Den Creative Ltd.

synopsis: Elixirr, the fastest-growing management consultancy in the UK, has acquired Den Creative Ltd., a designer and builder of websites and apps in London. Den creates bespoke websites that give businesses an edge over their competition. The company also provides SEO, brand identity, and hosting services.
buyer: Elixirr (AIM:ELIX:$53.87)
Elixirr is the fastest-growing management consultancy in the UK. They offer bespoke, differentiated advice to plan and execute achievable transformation. Elixirr helps large corporates move quickly, and operate like a startup by building new businesses and capabilities. "
target: Den Creative Ltd.
Founded in 2010, Den Creative Ltd. designs and builds websites and apps in London. Den creates bespoke websites that give businesses an edge over their competition. The company also provides SEO, brand identity, and hosting services.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 8/7/2017 via PR Newswire

Ci&T, acquired Comrade

synopsis: Global digital solutions partner CI&T has acquired Comrade, a strategy and customer experience design agency based in the San Francisco Bay Area that partners with clients in technology, healthcare, financial services, and non-profit to improve customer engagement and bring new innovations to market quickly.
buyer: CI&T (NYSE:CINT:$309.28)
CI&T, the lean digital transformation partner for the world's biggest companies, is a pioneer at delivering speed-at-scale through the application of design thinking, lean methodologies and advanced tech, including Machine Learning/AI, Advanced Analytics, Cloud and Mobility. "
target: Comrade
Founded in 2006, Comrade is a strategy and customer experience design agency based in the San Francisco Bay Area that partners with clients in technology, healthcare, financial services, and non-profit to improve customer engagement and bring new innovations to market quickly.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/5/2017 via Company Press Release

KMD A/S, acquired In2media A/S

synopsis: KMD has acquired In2media group, one of Denmark’s leading digital agency groups comprising In2media, BABY and InSilico. In2media group agencies work together to create powerful customer experiences for the entire customer journey. In2media works with ambitious brands and organisations to innovate and craft the future of digital experiences.
buyer parent: Advent International
buyer: KMD A/S
KMD is the largest Danish-based IT company. KMD has worked on the development, operation and maintenance of Denmark’s biggest IT systems. Today, KMD develops and delivers software and service solutions for local government, central government and the private sector in Denmark as well as Scandinavia."
target: In2media A/S
In2media is one of Denmark's leading digital agency groups. In2media group comprises three agencies working together to create powerful customer experiences for the entire customer journey. They work with ambitious brands and organisations to innovate and craft the future of digital experiences.
price ($mm)
rev ($mm)
$8
EBITDA ($mm)
$1
EV / rev
0.0x
EV / EBITDA
0.0x
closed 8/5/2015 via BNC Analysis

Deloitte Digital, acquired MashUp

synopsis: Deloitte Digital has joined forces with the team from customer experience consultancy MashUp, to expand Deloitte’s brand and spatial design capabilities within its customer practice. MashUp is a strategic consultancy specializing in integration of brand values, digital content and design thinking, retail spaces, branches, pop up and workplaces.
buyer parent: Deloitte LLP
buyer: Deloitte Digital
Deloitte Digital is a global, full-service digital agency that combines serious creative chops with trusted business sense. With their unique blend of strategy, creative, and technology, they build beautiful digital experiences for the world’s leading brands. "
target: MashUp
MashUp is a global consultancy specializing in customer experience strategy and design. MashUp brings together brand, physical and digital expertise to provide customers with layered experiences that create deep and lasting relationships.
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA

customer experience solutions


read more

ISPY Group

Spring Studio

MJD Interactive

Idean

Lenati

Macquarium

MercerBell

LiveArea

MaritzCX

Happen

Rightpoint

Blue Water

Behavior Design

AQuest

Tectonic Creative LLC

Loxley CX

Den Creative Ltd.

Comrade

In2media A/S

MashUp

Geography
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