customer experience tech

closed 10/11/2018 via BNC Analysis

Utopia Music, acquired ISPY Group

synopsis: Swiss Utopia Music, a blockchain-powered music data tracking platform, has acquired ISPY Group to open up avenues of untapped revenue in the music industry. Stockholm-based ISPY GROUP is a full service digital partner. ISPY GROUP has been in the frontline of online development for almost two decades.
buyer: Utopia Music
Utopia Music is a blockchain-powered music data tracking platform. Founded in Switzerland in 2016, Utopia Music's blockchain-based architecture will automatically administer and distribute royalty payouts to reduce revenue lost as a result of missing ownership of information. "
target: ISPY Group
Stockholm-based ISPY GROUP is a full service digital partner. ISPY GROUP has been in the frontline of online development for almost two decades. ISPY GROUP offers customized solutions to meet its client's requirements.
price ($mm)
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closed 6/17/2019 via Company Press Release

Valtech SA, acquired MJD Interactive

synopsis: Valtech, a global digital agency focused on business transformation, announced the acquisition of leading experiential and digital innovation agency MJD Interactive. MJD specialize in user experience, web design, user interface design, software development and more.
buyer parent: SiegCo SA
buyer: Valtech SA (ENXTPA:LTE:$213.20)
Valtech is a global digital agency focused on business transformation. They enable their clients to anticipate tomorrow’s trends and connect more directly with consumers across their digital touch points while optimising time-to-market and ROI. "
target: MJD Interactive
MJD Interactive is digital innovation agency that combines business strategy, experience design and software engineering to help their clients compete in the rapidly changing experience economy. They specialize in user experience, web design, user interface design, software development and more.
price ($mm)
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announced 10/16/2019 via PR Newswire

Genpact Ltd, will acquire Rightpoint

synopsis: Genpact, a global professional services firm focused on delivering digital transformation, announced a definitive agreement to acquire Chicago-based Rightpoint, a premier digital consultancy with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology.
buyer: Genpact Ltd (G:$3,699.55)
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics. "
target: Rightpoint
Rightpoint is an independent customer experience agency with technology at its core. Rightpoint creates impactful digital experiences driven by insight, strategy, design, and technology to help clients succeed at the speed of innovation.
price ($mm)
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closed 7/30/2019 via BusinessWire

Blue Water merged with MissionSide,

synopsis: MissionSide, a customer experience firm, has completed its acquisition and has merged with Blue Water, an multi-award-winning information technology, web design, and interactive marketing agency based in Washington DC with offices in Maryland, Downtown DC, New York and San Francisco.
buyer: MissionSide
MissionSide was founded in 2014 with the singular goal of creating and providing superior customer experiences for mission-oriented government and commercial organizations. "
target: Blue Water
Blue Water is an multi-award-winning information technology, web design, and interactive marketing agency based in Washington DC with offices in Maryland, Downtown DC, New York and San Francisco.
price ($mm)
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closed 7/17/2019 via Company Press Release

Orion Business Innovation, acquired Behavior Design

synopsis: Orion Business Innovation (“Orion”), a fast-growing, global technology services firm, announced that it has acquired Behavior Design. Behavior Design is a leading NYC-based user experience strategy and design firm.
buyer parent: One Equity Partners
buyer: Orion Business Innovation
Orion is a premier, global business and technology services firm that provides digital transformation, automation and digital product development services. Rooted in engineering and design thinking, its team of over 3,500 associates help Fortune 1,000 companies increase efficiencies. "
target: Behavior Design
Behavior Design is a leading NYC-based user experience strategy and design firm. Behavior Design specializes in creating intuitive, interactive experiences that educate, entertain and engage audiences and end users.
price ($mm)
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closed 7/4/2019 via Company Press Release

WPP Group, plc, acquired AQuest

synopsis: WPP, the world leader in communications services, has announced the acquisition of a majority stake in Italian technology-driven creative agency, AQuest. AQuest’s expertise includes innovative UX and UI design, production, consumer experience and activations for clients such as Gucci, Bulgari, Mercedes, Poliform and Smeg.
buyer: WPP Group, plc (WPP:$17,321.00)
WPP is the world leader in communications services. The Group provides a comprehensive range of services including digital, ecommerce & shopper marketing; advertising & media investment management; data investment management; public relations & public affairs; brand consulting; and more. "
target: AQuest
AQuest is an Italian technology-driven creative agency that specializes in innovative UX and UI design, production, consumer experience and activations for clients such as Gucci, Bulgari, Mercedes, Poliform and Smeg. Based in Milan and Verona, it employs more than 70 people.
price ($mm)
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closed 1/31/2018 via Company Press Release

Blink Interactive, Inc., acquired Tectonic Creative LLC

synopsis: Blink, a user experience research and design company specializing in digital products, has acquired a well-known Seattle design company, Tectonic. Tectonic is a user experience design studio that brings brands to life through next generation software design.
buyer: Blink Interactive, Inc.
Founded in 2000, Blink empowers world-class companies to succeed by delivering meaningful customer experiences. Blink is a User Experience research, design, and development firm, dedicated to helping clients achieve their business goals through a flexible user-centered design approach. "
target: Tectonic Creative LLC
Tectonic is an experience design studio founded in 2012, with offices in both Seattle and Boston. Tectonic brings brands to life through smart and crafted user experiences. Their major clients include Amazon, Bang and Olufsen, Bing, the Bill and Melinda Gates Foundation, HBO, Microsoft, and Samsung.
price ($mm)
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closed 1/31/2018 via PR Web

Shaw + Scott, acquired Loxley CX

synopsis: Shaw + Scott, an industry leader in digital marketing, announced it has acquired Seattle-based Loxley CX, an agency that specializes in CX/UX. Loxley CX customer experience consultancy empowering teams, creating processes and delivering incredible customer experiences for enterprise brands.
buyer: Shaw + Scott
Shaw + Scott was founded in 2009 to deliver a full range of digital marketing solutions to client organizations across a spectrum of industries and market verticals. Recognized brands rely on the digital marketing experts at Shaw + Scott to conceive, design, build, and implement marketing campaigns."
target: Loxley CX
Loxley CX is a Seattle-based customer experience consultancy empowering teams, creating processes and delivering incredible customer experiences for enterprise brands. By paying the highest level of attention to CX throughout a brand’s ecosystem, they give their clients an edge.
price ($mm)
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closed 10/11/2017 via PR Newswire

Elixirr, acquired Den Creative Ltd.

synopsis: Elixirr, the fastest-growing management consultancy in the UK, has acquired Den Creative Ltd., a designer and builder of websites and apps in London. Den creates bespoke websites that give businesses an edge over their competition. The company also provides SEO, brand identity, and hosting services.
buyer: Elixirr
Elixirr is the fastest-growing management consultancy in the UK. They offer bespoke, differentiated advice to plan and execute achievable transformation. Elixirr helps large corporates move quickly, and operate like a startup by building new businesses and capabilities. "
target: Den Creative Ltd.
Founded in 2010, Den Creative Ltd. designs and builds websites and apps in London. Den creates bespoke websites that give businesses an edge over their competition. The company also provides SEO, brand identity, and hosting services.
price ($mm)
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closed 7/5/2017 via Company Press Release

KMD A/S, acquired In2media A/S

synopsis: KMD has acquired In2media group, one of Denmark’s leading digital agency groups comprising In2media, BABY and InSilico. In2media group agencies work together to create powerful customer experiences for the entire customer journey. In2media works with ambitious brands and organisations to innovate and craft the future of digital experiences.
buyer parent: Advent International
buyer: KMD A/S
KMD is the largest Danish-based IT company. KMD has worked on the development, operation and maintenance of Denmark’s biggest IT systems. Today, KMD develops and delivers software and service solutions for local government, central government and the private sector in Denmark as well as Scandinavia."
target: In2media A/S
In2media is one of Denmark's leading digital agency groups. In2media group comprises three agencies working together to create powerful customer experiences for the entire customer journey. They work with ambitious brands and organisations to innovate and craft the future of digital experiences.
price ($mm)
rev ($mm)
$8
EBITDA ($mm)
$1
EV / rev
0.0x
EV / EBITDA
0.0x
announced 3/13/2019 via BusinessWire

HCL Technologies Limited, will acquire Strong-Bridge Envision

synopsis: HCL Technologies (HCL), a leading global technology company, announced the acquisition of Strong-Bridge Envision (SBE), a digital consulting firm specializing in customer experience strategy, business transformation, and change management.
buyer: HCL Technologies Limited (NSEI:HCLTECH:$8,941.45)
HCL Technologies (HCL) is a leading global technology company that helps global enterprises re–imagine and transform their businesses through Digital technology transformation. HCL operates out of 44 countries and has consolidated revenues of US$ 8.4 billion, for 12 Months ended 31st December, 2018."
target: Strong-Bridge Envision
Strong-Bridge Envision, headquartered in Seattle, WA, is a digital consulting firm specializing in customer experience strategy, business transformation, and change management.
price ($mm)
$42
rev ($mm)
$46
EBITDA ($mm)
EV / rev
1.0x
EV / EBITDA
closed 5/6/2015 via Market Wire

SingleStone, acquired DocCompSolutions

synopsis: SingleStone, a Richmond, Va.-based consulting firm that specializes in customer experience (CX) solutions, and DocCompSolutions, a leading customer communications management (CCM) technology and process consultancy, announced that SingleStone has acquired DocCompSolutions.
buyer: SingleStone
SingleStone is a consulting firm that specializes in Customer Experience (CX) solutions spanning strategy, culture, and technology. SingleStone provides a full complement of expertise to design and implement delightful customer experiences through the full customer lifecycle and across all channels."
target: DocCompSolutions
DocCompSolutions optimizes customer communications execution. They have provided independent consultation services in numerous aspects of customer communications, ranging from insourcing versus outsourcing initiatives to the ground-up development of new delivery platforms.
price ($mm)
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announced 1/13/2021 via PR Newswire

Cognizant Technology Solutions, will acquire Servian

synopsis: Cognizant announced it has entered into an agreement to acquire Servian, a Sydney, Australia-based, privately-held enterprise transformation consultancy specializing in data analytics, artificial intelligence, digital services, experience design, and cloud.
buyer: Cognizant Technology Solutions (CTSH:$16,752.00)
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. The company's unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. "
target: Servian
Servian is an Australian consulting firm that help organisations leverage data to gain competitive advantage. Servian designs, delivers and manages innovative data & analytics, digital, customer engagement and cloud solutions that help their clients to sustain competitive advantage.
price ($mm)
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closed 11/11/2020 via Company Press Release

Eze Castle Integration, Inc., acquired NorthOut Inc.

synopsis: Eze Castle Integration, a portfolio of private equity investment firm H.I.G. Capital and a global leader in technology solutions, acquired digital transformation firm NorthOut Inc., which is focused on delivering advanced solutions that allow leading organizations to accelerate business transformation and overcome business challenges.
buyer parent: H.I.G. Capital
buyer: Eze Castle Integration, Inc.
Eze Castle Integration is a global managed service provider. Eze Castle delivers complete cloud solutions, premier IT services and cybersecurity protections to hedge funds, private equity, asset + investment management and other technology driven industries. "
target: NorthOut Inc.
NorthOut is a fast-growing digital transformation firm headquartered in Boston with 165 employees focused on delivering advanced solutions that allow leading organizations to accelerate business transformation and overcome business challenges.
price ($mm)
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closed 7/7/2020 via BusinessWire

Brillio, acquired Cognetik

synopsis: Brillio, a leading digital technology consulting and solutions company, has announced the acquisition of Cognetik, a data and insights company with deep expertise in improving digital experiences for its customers.
buyer parent: Bain Capital
buyer: Brillio
Brillio is a leading global digital consulting and technology services company focused on implementation of digital technologies for the world's leading companies. Brillio uses proprietary methodologies to help customers rapidly develops and deploys disruptive industrial-grade digital solutions. "
target: Cognetik
Cognetik is a customer and marketing analytics company that partners with some of the world’s largest brands such as McDonald’s, eBay and Facebook. They empower digital leaders with data to improve decision-making, optimize digital experiences, and help companies become data-driven organizations.
price ($mm)
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announced 5/27/2020 via BNC Analysis

Telecom Italia, will acquire Noovle

synopsis: Telecom Italia (TIM), an Italian telecommunications company, will acquire Noovle, an Italian ICT consultancy and system integration company. Noovle specializes in cloud-based solutions, customer experience, and enterprise information management. Noovle helps their clients to develop and integrate Google Cloud, Salesforce, and SAP products.
buyer: Telecom Italia (BIT:TIT:$19,538.03)
Telecom Italia (TIM) is an Italian telecommunications company. TIM offers infrastructures and technological platforms on which voice and data become advanced telecommunications services and leading-edge ICT solutions and tools for development for the Group itself and for the entire nation. "
target: Noovle
Noovle is an Italian ICT consultancy and system integration company. Noovle specializes in cloud-based solutions, customer experience, and enterprise information management. Noovle helps their clients to develop and integrate Google Cloud, Salesforce, and SAP products.
price ($mm)
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closed 2/19/2020 via BusinessWire

Accenture, acquired VanBerlo

synopsis: Accenture has acquired award-winning product design and innovation agency VanBerlo, headquartered in Eindhoven, Netherlands. VanBerlo has deep experience in innovation and product strategy; product, software and user experience design; and prototyping, with a focus on sustainable solutions.
buyer: Accenture (ACN:$44,730.27)
Accenture is a global professional services company, providing a range of services and solutions in strategy, consulting, digital, technology & operations. Accenture works at the intersection of business and technology to help clients improve their performance & create value for their stakeholders. "
target: VanBerlo
VanBerlo is an award-winning product design and innovation agency headquartered in Eindhoven, Netherlands. The agency’s smart connected solutions combine physical objects with digital services, using technologies like internet of things sensors, artificial intelligence and data analytics.
price ($mm)
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closed 11/4/2019 via BusinessWire

DXC Technology Company, acquired Bluleader

synopsis: DXC Technology, the world’s leading independent, end-to-end IT services company, announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience (CX) solutions.
buyer: DXC Technology Company (DXC:$18,892.00)
DXC Technology, the world’s leading independent, end-to-end IT services company, manages and modernizes mission-critical systems, integrating them with new digital solutions to produce better business outcomes. "
target: Bluleader
Bluleader is a leading independent Australian systems integration and consulting company focused on delivering Customer Experience (CX) solutions. They assist businesses to deploy CX technologies such as CRM, Marketing Automation, Field Service Management (FSM), and Commerce.
price ($mm)
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closed 9/11/2019 via BNC Analysis

Verndale, acquired Aware Web Solutions, Inc.

synopsis: Verndale, a leading customer experience agency, has acquired Aware Web Solutions, a full service digital agency and system integration partner. Aware helps businesses to grow their brand and create engaging digital experiences. Aware has expertise in UX, digital strategy, engagement marketing, product data services, and more.
buyer: Verndale
Verndale is a customer experience agency, purpose-built to help marketing and technology leaders connect the dots of the consumer journey. Verndale designs and builds web, mobile, and commerce experiences, and provides end-to-end digital marketing and optimization solutions. "
target: Aware Web Solutions, Inc.
Aware Web Solution is a full service digital agency and system integration partner. Aware helps businesses to grow their brand, enable marketing strategies and create engaging digital experiences. Aware has expertise in UX, digital strategy, engagement marketing, product data services, and more.
price ($mm)
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closed 2/7/2019 via BusinessWire

Publicis Groupe SA, acquired Soft Computing

synopsis: Publicis Groupe, a global leader in marketing, communication, and digital transformation, has acquired Soft Computing, a leading consultancy and service provider in data sciences and digital technologies applied to marketing and customer experience. They are based in Paris, France.
buyer: Publicis Groupe SA (ENXTPA:PUB:$12,691.76)
Publicis Groupe is a global leader in marketing, communication, and digital transformation, driven through the alchemy of creativity and technology. Publicis Groupe offers its clients seamless access to its tools and expertise through modular offering. "
target: Soft Computing (ENXTPA:SFT:$53.14)
Soft Computing is a leading consultancy and service provider in data sciences and digital technologies applied to marketing and customer experience. They are based in Paris, France.
price ($mm)[EV]
$50 [$43]*
rev ($mm)
$52
EBITDA ($mm)
$3
EV / rev
1.0x
EV / EBITDA
15.5x

customer experience tech


read more

ISPY Group

MJD Interactive

Rightpoint

Blue Water

Behavior Design

AQuest

Tectonic Creative LLC

Loxley CX

Den Creative Ltd.

In2media A/S

Strong-Bridge Envision

DocCompSolutions

Servian

NorthOut Inc.

Cognetik

Noovle

VanBerlo

Bluleader

Aware Web Solutions, Inc.

Soft Computing

Geography
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TTEC Holdings, Inc.
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McorpCX,Inc.
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$14.81
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Medallia
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Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
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Neosperience
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Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
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