Like Whendu

announced 11/12/2019 via BusinessWire

Five9, Inc., will acquire Whendu

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Whendu’s iPaaS (Integration Platform-as-a-Service) platform. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
buyer: Five9, Inc. (FIVN:$308.08)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Whendu
Whendu is an integration platform-as-a-service (iPaaS) startup. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
price ($mm)
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announced 8/7/2019 via PR Newswire

Vonage Holdings Corporation, will acquire Over.ai

synopsis: Vonage, a global business cloud communications leader, will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai's technical team and intellectual property from i.am+.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target parent: i.am+
target: Over.ai
Over.ai is an AI contact center representatives platform, that can handle the complex interactions between businesses and customers over phone lines, to lowering operational costs and improve customer experiences.
price ($mm)
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announced 1/30/2018 via BNC Analysis

Avaya Inc., will acquire Spoken Communications

synopsis: Avaya Holdings, a business communications company based in Santa Clara, Calif. has agreed to acquire Seattle’s Spoken Communications. Spoken Communications uses speech recognition technology to automate processes in call centers.
buyer: Avaya Inc. (AVYA:$3,272.00)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. "
target: Spoken Communications
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by major brands, Spoken ConversationCenter, Contact Center as a Service platform provides a set of AI enabled conversational services delivered from a cloud-first platform.
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closed 3/25/2014 via PE Hub

Golden Gate Capital, acquired LiveVox, Inc.

synopsis: Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients.
buyer: Golden Gate Capital
Golden Gate Capital is a San Francisco-based investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change‑intensive, growth‑oriented businesses. "
target: LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite.
price ($mm)
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closed 12/18/2018 via BusinessWire

Tradeshift, acquired Babelway

synopsis: Tradeshift, the leader in supply chain payments and marketplaces, announced it has acquired Babelway, a key innovator of cloud integration technology. For years, Babelway has provided a standardized way for the world’s largest businesses to connect disparate systems with ease and speed. They are based in Belgium.
buyer: Tradeshift
Tradeshift is a business commerce company that provides a global commerce platform connecting buyers and sellers. Tradeshift offers solutions for Procure to Pay, Supplier Engagement and Financial Services, and enables companies to build custom or commercial apps on its business commerce platform. "
target: Babelway
Babelway is a key innovator of cloud integration technology. For years, Babelway has provided a standardized way for the world’s largest businesses to connect disparate systems with ease and speed. They are based in Belgium.
price ($mm)
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closed 8/14/2014 via BusinessWire

Empirix Inc., acquired Verios Software & Systems Limited

synopsis: Empirix acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.
buyer parent: Thoma Bravo, LLC
buyer: Empirix Inc.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. They help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes. "
target: Verios Software & Systems Limited
Based in Dublin, Ireland and founded in 2009, Verios takes a “Big Data” analytic approach to managing the increasingly complex radio access network environment, where an ever increasing array of mobile devices connect to the core network elements that provide services that provide services.
price ($mm)
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closed 10/1/2015 via BusinessWire

IntelePeer, Inc., acquired Advantone

synopsis: IntelePeer has acquired Advantone, a provider of technology solutions that improve contact centers’ customer experience. By integrating IntelePeer’s cloud communication services with Advantone’s cloud contact center solutions, they bring the power of working with one company for a complete business communications and contact center solution.
buyer: IntelePeer, Inc.
IntelePeer is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses. IntelePeer customers can rapidly and cost-effectively transition to IP-based communications. "
target: Advantone
Advantone is an industry leading, cloud contact center service-provider. Its fully scalable, SaaS platform, Atmosphere, consists of competitive-edge, IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications.
price ($mm)
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closed 9/13/2012 via PR Newswire

Akamai Technologies, acquired FastSoft

synopsis: Akamai Technologies, Inc. announced that it has acquired FastSoft Inc., a provider of content acceleration software, in a cash transaction. The acquisition is expected to complement Akamai's cloud infrastructure solutions with technology for optimizing the throughput of video and other digital content across IP networks.
buyer: Akamai Technologies (AKAM:$2,794.57)
Akamai is the leading cloud platform for helping enterprises provide secure, high-performing user experiences on any device, anywhere. Its Akamai Intelligent Platform™ provides extensive reach, coupled with unmatched reliability, security, visibility and expertise. "
target: FastSoft
FastSoft was launched in 2006 to commercialize ground-breaking network optimization technology called FastTCP™. FastSoft’s products increase website and web application performance, and speed the distribution of video and other digital content across the Internet.
price ($mm)
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closed 2/27/2019 via PR Newswire

Bolton Labs, acquired Pandora Labs

synopsis: Bolton Labs announced their acquisition of Pandora Labs, a Philippines-based cloud security services provider. Pandora Labs' delivery capabilities will be integrated into Bolton Labs' Security Operations Center Enablement Platform.
buyer: Bolton Labs
Bolton Labs provides cybersecurity services, training, and tools to organizations who want to scale their security offerings. Bolton Labs' cloud-based SOC (Security Operations Center) Enablement Platform delivers unrivaled flexibility, scalability, and cost savings to security teams. "
target: Pandora Labs
Pandora Labs is a Philippines-based cloud security services provider. Founded in 2013 by Isaac Sabas, Pandora Labs delivers cloud-based threat detection software that is in use by a large number of Philippines-based companies in the financial services, healthcare, and manufacturing sectors.
price ($mm)
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EV / EBITDA
closed 5/21/2014 via BusinessWire

Moxie Software Inc., acquired SimplyBox Inc.

synopsis: Moxie Software, Inc., a software platform company, announced that it has acquired the technology from SimplyBox, Inc., a provider of technology solutions to capture, share, and organize information on the Web.
buyer: Moxie Software Inc.
Moxie enables enterprises to provide guided, relevant engagement to their customers throughout the entire digital journey. Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase total customer value. "
target: SimplyBox Inc.
SimplyBox, Inc. provides technology solutions to capture, share, and organize information on the Web. Its technology allows users to capture and keep the parts of page, such as headlines, sentences, logos, pictures, and videos, as well as allows users to share information on various Web sites.
price ($mm)
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closed 2/4/2013 via BNC Analysis

Juniper Networks, acquired Webscreen Technology

synopsis: Accumuli PLC announced the sale of certain assets from one of its subsidiaries, Webscreen Systems Ltd (WSL), to US-based networking provider, Juniper Networks. The agreement includes the disposal of the trade and assets of WSL, consisting of the company's Distributed Denial of Service (DDoS) mitigation software.
buyer: Juniper Networks (JNPR:$4,647.50)
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. "
target parent: Accumuli Security
target: Webscreen Technology
Webscreen Technology provides the world’s most advanced DDoS (Distributed Denial-of-Service) mitigation technology and 24 x 7 x 365 support services. global customer list includes some of the world’s leading retailers, financial institutions and online betting companies.
price ($mm)
$9.91
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
7.6x
EV / EBITDA
22.7x
closed 11/4/2013 via BusinessWire

Thoma Bravo, LLC, acquired Empirix Inc.

synopsis: Thoma Bravo, LLC., a leading private equity investment firm, has completed its acquisition of Empirix Inc., the recognized leader in end-to-end network testing, monitoring and analytics solutions.
buyer: Thoma Bravo, LLC
Thoma Bravo, LLC is a leading private equity investment firm. Thoma Bravo invests across multiple industries, with a particular focus in enterprise and infrastructure software and financial and business services. "
target: Empirix Inc.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors, by application, in real-time, through an innovative approach to enabling the build-out of the Service Operations Center model.
price ($mm)
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closed 1/16/2015 via Yahoo, Inc.

Sierra Wireless, Inc., acquired Wireless Maingate AS

synopsis: Sierra Wireless announced that it has completed the acquisition of Wireless Maingate, AB, a Sweden-based provider of machine-to-machine (M2M) connectivity and data management services. Wireless Maingate provides managed M2M connectivity and information management services to more than 500 customers across Europe.
buyer: Sierra Wireless, Inc. (TSX:SW:$651.88)
Sierra Wireless is the global leader in machine-to-machine (M2M) devices and cloud services, delivering intelligent wireless solutions that simplify the connected world. They offer the industry’s most comprehensive portfolio of 2G, 3G and 4G embedded modules and gateways. "
target: Wireless Maingate AS
Founded in 1998, Wireless Maingate AB is an ICT company, providing M2M Connectivity and Data Management services to customers around Europe. They are a trusted partner to more than 500 customers across Europe, reaching a subscriber base of more than 500,000 connected devices.
price ($mm)
$90
rev ($mm)
$19
EBITDA ($mm)
$6
EV / rev
4.7x
EV / EBITDA
15.0x
announced 11/12/2019 via BusinessWire

Five9, Inc., will acquire Whendu

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Whendu’s iPaaS (Integration Platform-as-a-Service) platform. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
buyer: Five9, Inc. (FIVN:$308.08)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Whendu
Whendu is an integration platform-as-a-service (iPaaS) startup. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/12/2019 via BusinessWire

Five9, Inc., will acquire Whendu

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Whendu’s iPaaS (Integration Platform-as-a-Service) platform. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
buyer: Five9, Inc. (FIVN:$308.08)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Whendu
Whendu is an integration platform-as-a-service (iPaaS) startup. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2013 via BusinessWire

Five9, Inc., acquired SoCoCare

synopsis: Five9, the leading provider of cloud contact center software, has acquired SoCoCare, a best-in-class social engagement and mobile customer care solution, which is part of the Hyfiniti portfolio of cloud-based customer care offerings.
buyer: Five9, Inc. (FIVN:$308.08)
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. "
target: SoCoCare
SoCoCare is part of the Hyfiniti portfolio of cloud-based customer care offerings including InAppCare (Mobile Customer Care) and Hold-Free Networks (Callback and Queue Management), which are developed to deliver a more dignified customer service experience over social channels.
price ($mm)
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closed 9/30/2006 via BusinessWire

Five9, Inc., acquired Eco NN

synopsis: Five9 has acquired Eco NN, a Russia-based company with 60 development staff focused on developing VoIP and call center applications. The acquisition of Eco NN was completed in September. All engineers at the company are now working on Five9’s Virtual Call Center product and will continue to reside in the Five9 Russia.
buyer: Five9, Inc. (FIVN:$308.08)
Five9 is the leading global provider of on-demand call center solutions for telemarketing, telesales, and customer service. The award-winning Five9 Virtual Contact Center targets small and midsized call centers, contact center operations of large enterprises. "
target: Eco NN
Eco NN, a Russia-based company with 60 development staff focused on developing VoIP and call center applications.
price ($mm)
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closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$83.97)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
announced 8/30/2016 via Market Wire

Kohlberg Kravis Roberts & Co., will acquire Calabrio, Inc

synopsis: Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio.
buyer: Kohlberg Kravis Roberts & Co. (KKR:$5,683.13)
KKR is a leading global investment firm that manages investments across multiple asset classes including private equity, energy, infrastructure, real estate, capital markets, credit strategies, and hedge funds. With offices around the world, KKR manages assets through a variety of investment funds. "
target: Calabrio, Inc
The Calabrio ONE® software suite is a unified workforce optimization solution -- including call recording, quality management, workforce management and voice-of-the-customer analytics -- that records, captures and analyzes customer engagement center interactions to improve the customer experience.
price ($mm)
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EBITDA ($mm)
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closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 8/15/2006 via BusinessWire

Spanlink Communications, Inc., acquired Calabrio, Inc

synopsis: Spanlink Communications, Inc., a leading provider of customer interaction solutions that leverage VoIP-based unified communications technologies, announced today that it has acquired Calabrio, Inc., and its industry-leading software for distributed workforce management (WFM) and scheduling.
buyer: Spanlink Communications, Inc.
Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. Spanlink develops and markets customer interaction software, workforce optimization software and system management software. "
target: Calabrio, Inc
Calabrio Inc. offers a software suite designed for call and contact centers to increase productivity, by increasing the quality of customer service while responding to the needs of agents and managers.
price ($mm)
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closed 8/20/2008 via PR Newswire

Salesforce.com, acquired InStranet, Inc.

synopsis: Salesforce.com, the market and technology leader in Software-as-a-Service and Platform-as-a-Service, announced the acquisition of InStranet, the leading provider of knowledge management technology for business to consumer call centers.
buyer: Salesforce.com (CRM:$14,013.00)
Salesforce.com provides hosted applications that manage customer information for sales, marketing, and customer support, providing clients with a cheaper, more rapidly deployable alternative to buying and maintaining enterprise software. "
target: InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives.
price ($mm)
$27
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/8/2016 via Market Wire

Broadsoft, Inc., acquired Transera Communications, Inc.

synopsis: BroadSoft, Inc., a global unified communication software as a service (UCaaS) provider, has acquired Transera. The company is a leading provider of cloud-based contact center software for small-medium business (SMB) and large enterprises.
buyer: Broadsoft, Inc. (BSFT:$354.53)
BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. "
target: Transera Communications, Inc.
Transera improves the performance of contact centers, turning them into strategic corporate assets. With its suite of cloud-based software applications, Transera helps contact centers optimize operational efficiency, financial performance and the business outcomes of customer interactions.
price ($mm)
rev ($mm)
$8
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
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announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,486.10)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
price ($mm)
rev ($mm)
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EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
price ($mm)
rev ($mm)
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EV / rev
EV / EBITDA
closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc. (OTCPK:NOVC:$5.18)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC. "
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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