Like BlueRoads, Inc.

closed 2/24/2009 via PR Newswire

CSG Openline, acquired BlueRoads, Inc.

synopsis: CSG Openline announced the completion of its acquisition of BlueRoads Corporation. As a result of the acquisition, CSG Openline will be operating the BlueRoads Partner Opportunity Management service and delivering the services BlueRoads' clients depend on to drive increased revenues through the reseller partner channel.
buyer: CSG Openline
CSG Openline’s expertise and proven innovative methodologies increase our clients’ revenue by generating relationships with their indirect channels and business partners. As the premier provider of channel communications, CSG Openline is dedicated to driving sales channel success. "
target: BlueRoads, Inc.
BlueRoads, Inc. provides channel management software-as-a-service enabling companies to market and sell through all types of channels. The company offers strategic consulting services, implementation services, training, support services, and software-as-a-service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/27/2021 via BNC Analysis

Cyberlux Corporation, acquired Kreatx SHPK

synopsis: Cyberlux Corporation, a trusted provider of Advanced Lighting Systems and Infrastructure Solutions, has acquired Kreatx SHPK, a developer of innovative software solutions in Albania. Kreatx provides efficient SaaS solutions for data management, E-Invoicing, CRM, digital archiving, document management, accounting, HR management and more.
buyer: Cyberlux Corporation (OTCPK:CYBL:$3.09)
Cyberlux Corporation is a trusted provider of Advanced Lighting Systems and Infrastructure Solutions for Military, Government and Commercial Organizations. Cyberlux produces light-weight, portable battery-powered advanced LED lighting systems for the Department of Defense. "
target: Kreatx SHPK
Kreatx is a developer of innovative software solutions in Albania. Kreatx provides efficient and accessible SaaS solutions for businesses in various industries. They offer software for data management, E-Invoicing, CRM, digital archiving, document management, accounting, HR management and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/11/2021 via BusinessWire

Verint Systems Inc., will acquire Conversocial

synopsis: Verint, The Customer Engagement Company, will acquire Conversocial to expand the digital-first capabilities of its cloud platform. Conversocial is a software company that helps leading brands such as Google, Sephora, British Airways, and Hertz build and scale relationships via the personal touch and convenience of social messaging.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verinthelps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data, and experiences across the enterprise. "
target: Conversocial
Conversocial simplifies how brands communicate with their customers by combining human agents and bots in a single platform. The result; frictionless customer experiences throughout the customer lifecycle that enhance customer loyalty and drive revenue — at scale.
price ($mm)
$50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/24/2021 via GlobeNewswire

Technology Commerce Management, acquired Ninjaoutreach

synopsis: Technology Commerce Management (TCM) has acquired NinjaOutreach, whose proprietary technology enables users to filter through millions of social media influencers in order to find the ones that most precisely reach targeted customers.
buyer: Technology Commerce Management
Technology Commerce Management (TCM) delivers the eCommerce aggregator industry’s first predictive, AI-driven eCommerce performance optimization. "
target: Ninjaoutreach
NinjaOutreach is a blogger outreach software for digital marketers and small businesses interested in growing their presence online. It is a complete CRM, allowing for prospecting, relationship management, and analytics and reporting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2021 via PR Newswire

Perimeter Technologies, Inc., purchased F.A.S.T. Friendly Automated Software Tool from Geo Net Pages, LLC

synopsis: Perimeter Technologies, a world leader in pet containment and related products, has acquired F.A.S.T. Friendly Automated Software Tool, a next-generation Customer Relationship Management (CRM) platform improving process management and communications, from Geo Net Pages. FAST uses cloud-based resources to provide lightning-fast responses.
buyer: Perimeter Technologies, Inc.
Perimeter Technologies, the global pet fence leader, is shaping the cloud-centric pet containment future with its technology. The company's mission is to be the containment partner of choice, protecting pets with products that are safer by design. "
seller: Geo Net Pages, LLC
F.A.S.T. Friendly Automated Software Tool is a next-generation Customer Relationship Management (CRM) platform that improves process management and communications. FAST uses cloud-based resources to provide lightning-fast responses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/1/2020 via Company Press Release

Facebook, will acquire Kustomer

synopsis: Facebook will acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. Facebook plans to support Kustomer’s operations by providing the resources it needs to scale its business, improve and innovate its product offering, and delight its customers.
buyer: Facebook (FB:$94,399.00)
Facebook is a social utility that helps people better understand the world around them. Facebook develops technologies that facilitate the spread of information through social networks allowing people to share information online the same way they do in the real world. "
target: Kustomer
Kustomer is the world's top-rated customer experience CRM. With an advanced, AI-powered, omnichannel customer experience platform, Kustomer delivers a unified single view of the customer, automates manual tasks, and scales to deliver efficient and effortless experiences for businesses and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/13/2020 via PR Newswire

Vista Equity Partners, will acquire Pipedrive

synopsis: Pipedrive, the leading CRM platform for sales and marketing teams, announced it has signed an agreement to receive a majority investment from Vista Equity Partners, a leading global investment firm focused on enterprise software, data and technology-enabled businesses.
buyer: Vista Equity Partners
Vista is a leading investment firm with more than $58 billion in cumulative capital commitments. Vista exclusively invests in enterprise software, data, and technology-enabled organizations across private equity, credit, public equity, and permanent capital strategies. "
target: Pipedrive
Pipedrive is the first CRM platform developed from the salesperson's point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals.
price ($mm)
$41
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/2/2020 via BusinessWire

Campaign Monitor, acquired Selligent Marketing Cloud

synopsis: CM Group, through its subsidiary Campaign Monitor Europe UK LTD, has acquired Selligent Marketing Cloud, an intelligent omnichannel marketing cloud platform based in Belgium. With the acquisition of Selligent, CM Group now serves businesses across all major global industries and segments, from enterprises to small businesses.
buyer parent: CM Group
buyer: Campaign Monitor
Campaign Monitor is a global technology company and provider of a powerful email marketing platform. With its drag-and-drop builder, visual journey designer, creative marketing strategies, and real-time performance metrics, Campaign Monitors has everything businesses need to succeed. "
target parent: HGGC, LLC
target: Selligent Marketing Cloud
Belgium-based Selligent is an intelligent omnichannel marketing cloud platform. The company's dynamic technology provides actionable insights that empower companies to deliver more personalized and valuable consumer engagements, resulting in compelling experiences across all channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2020 via BusinessWire

Varicent Software Incorporated, acquired FunnelCake

synopsis: Varicent announced that it has acquired FunnelCake, a Revenue Operations Platform that helps customers drive efficient growth across sales, marketing, and customer success. From lead to revenue, FunnelCake enhances the CRM ecosystem to improve information.
buyer: Varicent Software Incorporated
Varicent helps clients accurately track, manage, and report on sales processes through the industry-leading Sales Performance Management (SPM) solution. "
target: FunnelCake
FunnelCake is a Revenue Operations Platform that helps customers drive efficient growth across sales, marketing, and customer success. From lead to revenue, FunnelCake enhances the CRM ecosystem to improve information.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/1/2020 via Company Press Release

SAP SE, will acquire Emarsys

synopsis: SAP SE, the market leader in enterprise application software, announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers.
buyer: SAP SE (SAP:$32,136.42)
Germany-based SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. Its machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. "
target: Emarsys
Emarsys is a leading omnichannel customer engagement platform provider that enables businesses to engage more effectively and more personally with their customers. It allows companies to deliver truly personal customer interactions across e-mail, mobile, social, SMS, and the web at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/16/2020 via BNC Analysis

Efficy, acquired INES CRM

synopsis: INES CRM, one of the French cloud-based CRM pioneers, is joining the Efficy group. Founded in 1999 in Lyon, INES CRM publishes and integrates an open collaborative SaaS platform, serving business development and the entire customer journey. The Efficy group aims to represent 5% of the CRM market share on the European scene in four years.
buyer: Efficy
Founded in 2005 in Brussels, Efficy publishes a highly flexible CRM intended for medium and large accounts, and positions itself as a partner close to its customers. Already present in 7 European countries and leader in the Benelux, the Efficy group offers CRM solutions at the right price. "
target: INES CRM
Founded in 1999 in Lyon, INES CRM publishes and integrates an open collaborative SaaS platform, serving business development and the entire customer journey. This solution is particularly suitable for companies with 10 to 50 employees, wishing to quickly set up a personalized CRM solution.
price ($mm)
rev ($mm)
$8
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/9/2020 via BNC Analysis

ClearCourse Partnership LLP, acquired FLG Business Technology Ltd

synopsis: ClearCourse, a partnership of innovative technology companies in the UK, has acquired FLG, a leading CRM platform in the UK. FLG's easy-to-use CRM allows businesses to manage 100,000s of leads and automate customer touchpoints without changing their sales process.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: FLG Business Technology Ltd
FLG is a leading CRM platform in the UK. FLG's easy-to-use CRM allows businesses to manage 100,000s of leads and automate customer touchpoints without changing their sales process. Their platform helps businesses to become more efficient and lets their team focus on closing more sales.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/19/2020 via Company Press Release

BID Equity Advisory GmbH, acquired Infopark Group GmbH

synopsis: BID Equity, a private equity firm investing in software and technology businesses in Europe, has acquired a majority stake in Infopark Group, a German developer of content management systems (CMS). Infopark's Scrivito is a cloud-based JavaScript CMS for creating highly secure and maintenance-free websites, web applications, portals and apps.
buyer: BID Equity Advisory GmbH
Hamburg-based BID Equity is a private equity firm investing in software and technology businesses in Europe. BID Equity is a partner for entrepreneurs and management teams, believing that active ownership and operational value creation to help companies reach the next level of their development. "
target: Infopark Group GmbH
Infopark Group is a German developer of content management systems (CMS). Infopark's Scrivito is a cloud-based JavaScript CMS for creating highly secure and maintenance-free websites, web applications, portals and apps. They also offer a web-based CRM solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2020 via Company Press Release

Cirrus Insight, acquired ZynBit

synopsis: ZynBit and Cirrus Insight, two of the most established firms in the Salesforce integration space, are now one product-centric company focused on building the best data-driven customer acquisition platform on the market. ZynBit is the best-rated Salesforce Email integration app on the AppExchange.
buyer: Cirrus Insight
Cirrus Insight was the first app to bring CRM into the Inbox for Google Apps users. Cirrus Insight has expanded from Gmail to Outlook, iOS, and Android, making over 70,000 business users smarter and more productive. "
target: ZynBit
ZynBit is the best-rated Salesforce Email integration app on the AppExchange. ZynBit is recognized for the stability, reliability, security, and speed of its Salesforce email & calendar integration with Outlook, and is trusted by some of the world’s largest financial institutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/11/2020 via Company Press Release

Kerridge Commercial Systems, acquired Infomat

synopsis: Kerridge Commercial Systems (KCS), a leading provider of ERP software, services and support solutions for wholesale, distribution, rental and installation customers worldwide, has announced its acquisition of Infomat, a Belgium-based company that develops and delivers integrated ERP, CRM, and DMS software solutions.
buyer: Kerridge Commercial Systems
Kerridge Commercial Systems (KCS) provides specialist software, services and support to deliver fully integrated trading and business management solutions to distributive trades customers, large and small – wherever they are in the world. "
target: Infomat
Infomat develops and delivers integrated ERP, CRM, and DMS software solutions. The company was founded in 1997 and is based in Wilrijk, Belgium.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/14/2020 via BusinessWire

Axcel Industriinvestor A/S, will acquire SuperOffice

synopsis: Axcel, a Nordic private equity firm, is to acquire a majority in SuperOffice, one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
buyer: Axcel Industriinvestor A/S
Founded in 1994, Axcel is a Nordic private equity firm focusing on mid-market companies and has a broad base of both Nordic and international investors. Axcel has raised five funds with total committed capital of just over EUR 2.0 billion. "
target: SuperOffice
SuperOffice is one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Upland Software, acquired Altify

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Altify, the leading customer revenue optimization (CRO) cloud solution for sales and the extended revenue teams.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: Altify
Altify is the Customer Revenue Optimization company, helping businesses generate value and grow revenue. Providing best practices, methodology and technology, Altify helps revenue teams visualize customers and their desired outcomes, unlocking revenue growth and building sales excellence.
price ($mm)
$84
rev ($mm)
$24
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 8/29/2019 via PE Hub

ClearCourse Partnership LLP, acquired BrightOffice

synopsis: ClearCourse Partnership LLP announces the acquisition of BrightOffice, a leading Software as a Service (SaaS) company providing hosted, enterprise Customer Relationship Management (CRM) software solutions to many different business sectors.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: BrightOffice
BrightOffice was founded in 2004. Since then, it has developed a highly customisable cloud-based, SaaS CRM platform upon which it can build specialised CRM products bespoke to the requirements of its c. 300 clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2019 via BNC Analysis

Cisco Systems, Inc., acquired 42hertz

synopsis: US-based networking giant Cisco has acquired 42hertz. Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
buyer: Cisco Systems, Inc. (CSCO:$49,818.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: 42hertz
Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/24/2009 via PR Newswire

CSG Openline, acquired BlueRoads, Inc.

synopsis: CSG Openline announced the completion of its acquisition of BlueRoads Corporation. As a result of the acquisition, CSG Openline will be operating the BlueRoads Partner Opportunity Management service and delivering the services BlueRoads' clients depend on to drive increased revenues through the reseller partner channel.
buyer: CSG Openline
CSG Openline’s expertise and proven innovative methodologies increase our clients’ revenue by generating relationships with their indirect channels and business partners. As the premier provider of channel communications, CSG Openline is dedicated to driving sales channel success. "
target: BlueRoads, Inc.
BlueRoads, Inc. provides channel management software-as-a-service enabling companies to market and sell through all types of channels. The company offers strategic consulting services, implementation services, training, support services, and software-as-a-service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/24/2009 via PR Newswire

CSG Openline, acquired BlueRoads, Inc.

synopsis: CSG Openline announced the completion of its acquisition of BlueRoads Corporation. As a result of the acquisition, CSG Openline will be operating the BlueRoads Partner Opportunity Management service and delivering the services BlueRoads' clients depend on to drive increased revenues through the reseller partner channel.
buyer: CSG Openline
CSG Openline’s expertise and proven innovative methodologies increase our clients’ revenue by generating relationships with their indirect channels and business partners. As the premier provider of channel communications, CSG Openline is dedicated to driving sales channel success. "
target: BlueRoads, Inc.
BlueRoads, Inc. provides channel management software-as-a-service enabling companies to market and sell through all types of channels. The company offers strategic consulting services, implementation services, training, support services, and software-as-a-service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/15/2020 via BNC Analysis

Support Services Group, acquired Great Falls Marketing

synopsis: S2G-Maine, a wholly-owned subsidiary of Support Services Group, has acquired Great Falls Marketing (GFM), a Contact Center that specializes in Inbound Sales, Customer Service Support, Brand Ambassador Outbound Solutions. GFM also provides Fulfillment Services that support Direct Response, Retail, Online, Healthcare, and Technology Clients.
buyer: Support Services Group
Support Services Group is a high touch, BPO offering specialized support across various industries with 11 contact center locations across the U.S., Canada, and the Dominican Republic. Support Services Group focuses on People, Technology, and Solutions. "
target: Great Falls Marketing
Great Falls Marketing provides inbound sales, customer care, Brand Ambassador, and fulfillment service to its clients. The company is most notably recognized as a Direct to Consumer industry leading sales based contact center that achieves above average close rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2019 via BusinessWire

Vision Integrated Graphics, acquired SourceLink, Inc.

synopsis: H.I.G. Capital is pleased to announce that its portfolio company, Vision Integrated Graphics Group LLC, has acquired SourceLink, a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
buyer parent: H.I.G. Capital
buyer: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment. "
target parent: Aterian Investment Partners
target: SourceLink, Inc.
SourceLink is a Direct Marketing agency headquartered in Chicago, Illinois that utilizes data intelligence and an omni-channel approach to maximize return on investment for clients through improved customer response and conversion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2019 via GlobeNewswire

Solar Integrated Roofing Corporation, acquired Narrate

synopsis: Solar Integrated Roofing Corporation, an integrated solar and roofing installation company specializing in commercial and residential properties, has acquired Narrate, a company that believes in revolutionizing the call center and marketing industry with groundbreaking technology.
buyer: Solar Integrated Roofing Corporation (OTCPK:SIRC:$5.85)
Solar Integrated Roofing Corporation is an integrated solar and roofing installation company specializing in commercial and residential properties with a focus on acquisitions of like companies to build a footprint nationally. "
target: Narrate
Narrate believes in revolutionizing the call center and marketing industry with groundbreaking technology. Their lead generation services include a comprehensive consult to identify gaps and opportunities, resulting in a comprehensive report that includes a plan with timelines and cost analysis.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/28/2018 via BusinessWire

SYNNEX Corporation, will acquire Convergys Corporation

synopsis: Convergys Corporation, a global leader in customer experience outsourcing, announced that it has entered into a definitive agreement under which SYNNEX Corporation, a leading business process services company, will acquire Convergys.
buyer: SYNNEX Corporation (SNX:$19,113.52)
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, optimizing supply chains and providing outsourced services focused on customer relationship management. SYNNEX distributes a broad range of information technology systems and products. "
target: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
price ($mm)[EV]
$2,630 [$2,800]
rev ($mm)
$2,739
EBITDA ($mm)
$342
EV / rev
1.0x
EV / EBITDA
8.2x
closed 6/20/2018 via BNC Analysis

Prosprio, acquired Elev8 Media

synopsis: Prosprio, a private performance advertising network, has acquired Elev8 Media, a performance and results driven interactive advertising network in South Africa. Elev8 Media is a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
buyer: Prosprio
Prosprio is a private performance advertising network that works with publishers and advertisers to increase ROI through actionable results. Prosprio offers display marketing, email marketing, SEO marketing, social media marketing, pay per call, and more. "
target: Elev8 Media
Elev8 Media is a performance and results driven interactive advertising network in South Africa. They are a full service online ad network that specializes in CPA/CPL, and CPI offers. The company also offers call center lead generation, pay per call, and co-registration.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/3/2015 via Market Wire

Peak-Ryzex, acquired Manage Mobility

synopsis: Peak-Ryzex, Inc. announced that it has completed the acquisition of Manage Mobility. The company is an end-to-end provider of mobile procurement, logistics, and carrier management services and developer of the ManagedTel™ software platform.
buyer parent: Keystone Capital
buyer: Peak-Ryzex
Peak-Ryzex provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. "
target: Manage Mobility
Manage Mobility is an award-winning telecom management, mobile logistics and advisory firm built around innovation and expertise. Manage Mobility has provided its industry-leading solutions and value-added services to prestigious customers in the Government, Armed Forces, Enterprise, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2015 via BusinessWire

Groupe Acticall, acquired SITEL Corporation

synopsis: Groupe Acticall, one of the largest Customer Relationship Management companies headquartered in France, announced that it has completed its acquisition of SITEL Worldwide Corporation, a global customer care provider headquartered in the United States. Acticall acquired 100 percent of the issued and outstanding stock of Sitel Worldwide.
buyer: Groupe Acticall
Acticall is an integrated value-added service group covering the full spectrum of Customer Relationship through its 5 subsidiaries: consultancy (Extens Consulting), training (Learning CRM), contact centers (Acticall Centres de Contacts), digital agency (The Social Client) and technology solutions. "
target parent: Onex Corporation
target: SITEL Corporation
SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles.
price ($mm)[EV]
$830 [$1,576]
rev ($mm)
$1,439
EBITDA ($mm)
$118
EV / rev
1.3x
EV / EBITDA
15.4x
closed 5/13/2015 via PR Newswire

Aterian Investment Partners, acquired SourceLink, Inc.

synopsis: Aterian Investment Partners announced that one of its affiliates has acquired SourceLink Acquisition LLC. SourceLink is a data-driven marketing services, printing and mail fulfillment company that delivers high return on investment direct marketing campaigns, document outsourcing solutions, customer database management and data analytics services.
buyer: Aterian Investment Partners
Aterian Investment Partners is an operationally-focused middle market private equity firm. Aterian, in partnership with management, seeks to focus on the critical growth, operational and liquidity initiatives of a business in an effort to drive value creation for all stakeholders. "
target: SourceLink, Inc.
SourceLink provides integrated direct marketing solutions in North America. Its services include data management, research, strategic planning, direct marketing execution, printing, and inbound and outbound call center activities. The company’s clients include automotive, travel and hospitality.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2015 via BusinessWire

Survey Sampling, Inc., acquired MRops

synopsis: Survey Sampling, Inc. (SSI) has purchased the majority of assets of MRops, an industry-leading provider of end-to-end market research operations services to management consulting firms and market research agencies.
buyer parent: HGGC, LLC
buyer: Survey Sampling, Inc.
Survey Sampling, Inc. ("SSI") is the premier global provider of sampling, data collection and data analytic solutions for survey research. SSI reaches respondents in 100+ countries via Internet, telephone, mobile/wireless and mixed access offerings. "
target: MRops
Founded in January 2007, MRops specializes in business-to-business research, executive interviewing, statistical services and sampling solutions. The company has approximately 200 employees across offices in North America,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/5/2015 via PR Web

R2integrated, acquired CatapultWorks Demand Group

synopsis: R2integrated is a national full-service digital agency that closed the acquisition of CatapultWorks, Silicon Valley’s largest integrated marketing services agency. CatapultWorks brings over two decades of creative, content, media, data and teleservices expertise to r2i’s elite digital and marketing technology cloud offerings.
buyer: R2integrated
R2integrated is a leading Internet marketing technology company that provides platforms and services that enable companies to more quickly and easily distribute critical marketing communications, implement rich internet applications, leverage social media and derive critical metrics on performance. "
target: CatapultWorks Demand Group
CatapultWorks is a unique blend of integrated marketing and data services. Where strategic thinking, breakthrough creativity and data science collide. A seamless integration of disciplines that delivers measurable ROI. DaVinci meets Mad Men.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2015 via BusinessWire

Allied Global Holdings Inc., acquired Alliance iCommunications

synopsis: Allied Global, a leading service provider in the accounts receivable management industry, is very pleased to announce the acquisition of Alliance iCommunications. Alliance provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance.
buyer: Allied Global Holdings Inc.
Allied Global has evolved from a traditional accounts receivable management firm to a multinational service provider of complete contact centre solutions with separate entities in Canada, the United States, the United Kingdom and the Philippines. "
target: Alliance iCommunications
Alliance iCommunications provides inbound and outbound call center services specializing in customer care, customer acquisition & retention, and roadside assistance. Alliance was founded in London, Ontario 20 years ago by Dave and Sheila LeClair and expanded to South Bend, Indiana in 2009
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/9/2013 via Wall Street Journal

Enghouse Systems Limited, acquired Safeharbor Knowledge Solutions

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired Safeharbor Knowledge Solutions, a leader in knowledge management SaaS applications and solutions as well as contact center services.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target parent: Shackleton Equity Partners, LLC
target: Safeharbor Knowledge Solutions
Safeharbor Knowledge Solutions is a leader in knowledge management SaaS applications and solutions as well as contact center services which help organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/6/2013 via PR Newswire

Stericycle, Inc., acquired Eclipse Marketing Ltd.

synopsis: ExpertSOLUTIONS, a strategic business unit of Stericycle, Inc., announced that it has acquired Eclipse Marketing, a leading customer relationship management (CRM) marketing company with expertise in recalls in the United Kingdom and Europe. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
buyer: Stericycle, Inc. (SRCL:$3,485.90)
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions. "
target: Eclipse Marketing Ltd.
Eclipse Marketing is a marketing agency based in the United Kingdom. They build profitable and lasting customer relationships for their blue-chip clients. Their services range From database design to their cutting-edge Multi-channel Contact Centre.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/14/2013 via PR Newswire

The DDC Group, acquired Didoc Data Services

synopsis: DDC USA, a North American leader in data processing, has announced that its extensive global network, supported by its parent company The DDC Group, has grown with the acquisition of Didoc Data Services of Den Haag. The acquiring division is DDC Europe, DDC USA's sister company headquartered in Oss, Netherlands.
buyer: The DDC Group
DDC USA is a subsidary of The DDC Group, a privately owned amalgamation of data processing companies. They provide a range of Global Data Processing Services including document receipt and handling; scanning, automated capture; manual data capture, charity donation handling, offshoring, and more. "
target: Didoc Data Services
Founded in 1996, Didoc offers data services including capture, scanning and data entry, inbound and outbound call center services, print, mail and fulfillment, fax, SMS and e-mailing, inventory management, digital archiving and database management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/4/2013 via BusinessWire

Convergys Corporation, will purchase Asia Contact Center Ops from Datacom Group Ltd

synopsis: Convergys Corporation, a global leader in customer management, announced a definitive agreement under which Convergys will acquire New Zealand-based Datacom’s contact center operations in Kuala Lumpur, Malaysia, and Manila, Philippines.
buyer: Convergys Corporation (CVG:$2,738.70)
Convergys Corporation is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. "
seller: Datacom Group Ltd
Datacom is one of the largest Australasian-owned professional IT services companies, with revenues in excess of NZ$785 million and extensive expertise in the operation of data centres and the provision of IT services, application development and business process outsourcing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 5/2/2012 via BusinessWire

Avtex Solutions, LLC, acquired Reliant CCS

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Reliant CCS
Reliant CCS is a contact center solutions provider in the customer service space. The company's team members serve a distinguished list of clients, including Fortune 500 companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2009 via BusinessWire

Glencoe Capital LLC, acquired Novo 1

synopsis: Glencoe Capital’s Michigan Opportunities Fund has acquired the inbound telephone customer service business and certain other assets of Novo 1, in a move that promises to create more than 300 new jobs in the State of Michigan, announced David S. Evans, Chairman and Chief Investment Officer of Glencoe Capital.
buyer: Glencoe Capital LLC
Founded in 1993, Glencoe Capital is a private equity firm focused on lead-sponsored acquisitions and growth equity investments in lower middle-market companies. The firm has over $1 billion under management. "
target: Novo 1
Formed in 2000 and based in Waukesha, Wis., Novo 1 is a leading provider of inbound and outbound customer interaction solutions to clients across industries. With revenues of $43 million last year, Novo 1 ranked as the 25th-largest inbound services provider in the domestic US.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2021
rev ($mm)
$1,246.74
EBITDA ($mm)
($127.83)
EBIT ($mm)
($156.43)
Net Income ($mm)
Employees
5450
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: CPSE:PENNEO
 
 
 
 
 
 
 
 
Penneo ApS
Penneo ApS
Penneo A/S is a Software-as-a-Service (SaaS) company, that has evolved into an eco-system of automation solutions that digitizes company workflows related to onboarding of customers (KYC), and signing and management of documents in a secure and easy way.
year
2019
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: JSE:JSC
 
 
 
 
 
 
 
 
Jasco Electronics Holdings Ltd.
Jasco Electronics Holdings Ltd.
Jasco delivers end-to-end best-of-breed ICT, Energy and Industry solutions across the entire value chain. Their services include design and planning, logistics and supply, installation and commissioning, configuration, integration, support and maintenance.
year
2016
rev ($mm)
$79.60
EBITDA ($mm)
$4.35
EBIT ($mm)
$3.22
Net Income ($mm)
$1.19
Employees
709
  • drill down
  • watch
Ticker: INFO
 
 
 
 
 
 
 
 
Metro One Telecommunications, Inc.
Metro One Telecommunications, Inc.
Metro One has 21 years of experience working with some of the largest companies in North America, our specialites include complex telesales Customer Relationship Management Services. Our data Services provide more accurate listing data and daily updated Telco Records than any other service provider.
year
2007
rev ($mm)
$17.89
EBITDA ($mm)
($11.67)
EBIT ($mm)
($13.80)
Net Income ($mm)
Employees
499
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
  • watch
Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
  • drill down
  • watch
Ticker: SPRT
 
 
 
 
 
 
 
 
Support.com, Inc.
Support.com, Inc.
Support.com, Inc. provides Instant Technology Relief® to consumers and microbusiness. Support.com is a technology enabled services company that is changing the way people manage their technology.
year
2020
rev ($mm)
$46.65
EBITDA ($mm)
$0.34
EBIT ($mm)
$0.06
Net Income ($mm)
$0.58
Employees
1231
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch