Like Integrated Contact Solutions Business Unit

closed 5/31/2011 via BusinessWire

TeleTech Holdings, Inc., purchased Integrated Contact Solutions Business Unit from eLoyalty Corporation

synopsis: TeleTech Holdings, Inc. has announced that it has closed the acquisition of the Integrated Contact Solutions (ICS) business unit and associated assets, including intellectual property, of eLoyalty Corporation. ICS has been designing and implementing Customer Interaction Solutions since 1990.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
seller: eLoyalty Corporation
eLoyalty's Integrated Contact Solutions (ICS) has been designing and implementing Customer Interaction Solutions since 1990. ICS teams combine comprehensive services and industry-leading hardware and software to deliver best-in-class solutions that transform the customer experience.
price ($mm)[EV]
$38 [$64]
rev ($mm)
$60
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 9/29/2021 via Company Press Release

Arrow Business Communications Limited, acquired Pescado Ltd.

synopsis: Arrow has acquired Pescado, a company that specializes in Collaboration solutions, including Cloud Telephony and Mobility and also provides a range of Cloud and Infrastructure solutions to its large customer base. The company has over 2,500 customers and offices in Ewloe and Belfast.
buyer parent: MML Capital Partners LLC
buyer: Arrow Business Communications Limited
Based in the UK, Arrow specialises in telephony, data, IT and energy solutions for businesses. It offers a diverse product range ranging from hosted and mobile telephony through to mobile device management, telephone systems, IT services, voice and data connectivity. "
target: Pescado Ltd.
Pescado specializes in Collaboration solutions, including Cloud Telephony and Mobility and also provides a range of Cloud and Infrastructure solutions to its large customer base. The company has over 2,500 customers and offices in Ewloe and Belfast.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/19/2020 via BNC Analysis

Spirit Telecom, will acquire Reliance Technology

synopsis: Spirit Telecom, an Australian telecommunication services company, will acquire Reliance Technology, an information and communication technology firm in Australia. Reliance Technology helps their clients to implement products and services that best match their needs. Their services include network management, web design, telecommunications and more.
buyer: Spirit Telecom (ASX:ST1:$25.18)
Spirit Telecom is an Australian telecommunication services company. Spirit provides Australians with fast wireless Internet. The company also provides managed IT services and cloud-based solutions that ensures Australian businesses have the support they need to work and grow. "
target: Reliance Technology
Reliance Technology is an information and communication technology firm in Australia. Reliance Technology helps their clients to implement products and services that best match their needs. Their services include network management, web design, telecommunications, and more.
price ($mm)
$5.95
rev ($mm)
$9
EBITDA ($mm)
EV / rev
0.9x
EV / EBITDA
announced 5/22/2020 via BNC Analysis

Bashtel, will acquire VoiceLink LLC

synopsis: Bashtel, the largest telecommunications company in Bashkortostan, will acquire a 51% stake in VoiceLink, a high-tech IT and system integration company in Russia. VoiceLink offers solutions and services for data management, corporate information systems, security systems, telecommunications, traffic control, engineering, and multimedia systems.
buyer parent: Rostelecom
buyer: Bashtel (MISX:BISV:$89.45)
Bashtel is the largest telecommunications company in Bashkortostan. Bashtel provides internet, television, and telephony services to private and business customers. Bashtel utilizes the latest technologies and equipment to provide their customers with high quality services. "
target: VoiceLink LLC
VoiceLink is a high-tech IT and system integration company in Russia. VoiceLink offers solutions and services for data management, corporate information systems, security systems, telecommunications, traffic control, engineering infrastructure, and multimedia systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/26/2019 via BNC Analysis

PlanNet21 Communications Limited, acquired Hutchinson Networks Ltd.

synopsis: PlanNet21 Communications, a Cisco gold partner and a leading provider of managed services in Ireland, has acquired Hutchinson Networks Ltd, a networking firm in the UK. Hutchinson Networks offers solutions and services for cloud computing, cyber security, digital ready networks, and communications.
buyer: PlanNet21 Communications Limited
Founded in 1998, PlanNet21 is a Cisco gold partner and a leading provider of managed services in Ireland. PlanNet21 implements class-leading IT infrastructure to enable their enterprise clients to operate efficiently and reliably in an innovative environment. "
target: Hutchinson Networks Ltd.
Hutchinson Networks is a networking firm in the UK. Hutchinson Networks specialises in creating customer-focused IT solutions that empower organisations to achieve their business goals. Their solutions and services include cloud computing, cyber security, digital ready networks, and communications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/6/2018 via BNC Analysis

Adapt IT Holdings Limited, will acquire Conor Solutions

synopsis: Adapt IT will acquire Conor Solutions, an ICT company that provides software development and consultation services. Their services include consulting and business analysis, solution architecture and software development, project implementation and management, operational support and maintenance. Both companies are based in South Africa.
buyer: Adapt IT Holdings Limited (JSE:ADI:$94.00)
Adapt IT provides a variety of specialized turnkey IT solutions and services to the Education, Energy, Financial Services, Hospitality and Mining & Manufacturing sectors. Its services and solutions span the IT life-cycle from consulting and application design through to delivery and support. "
target: Conor Solutions
Conor is an ICT company that provides software development and consultation services. They are based in South Africa. Their services include consulting and business analysis, solution architecture and software development, project implementation and management, operational support and maintenance.
price ($mm)
$5.56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/20/2018 via BNC Analysis

Argility, acquired SkyData Communications Corp.

synopsis: Argility, a South African provider of enterprise IT solutions, has acquired SkyData Communications Corp., a provider of wireless data communication products, services and solutions. SkyData assists their clients in deploying wireless technology to meet the demands of mobile and fixed-site data communications.
buyer: Argility
Argility is a South African provider of enterprise IT solutions for retail, supply chain and financial services. Argility solves complex business problems by supplying and supporting various customized software solutions such as point of sale, ERP, warehouse management, fleet management and more. "
target: SkyData Communications Corp.
SkyData Communications Corp. is a provider of wireless data communication products, services and solutions. SkyData assists their clients in deploying wireless technology to meet the demands of mobile and fixed-site data communications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/15/2018 via Company Press Release

GFC Management- und Beteiligungsgesellschaft mbH, acquired Systemhaus West GmbH

synopsis: The financial holding GFC Management- und Beteiligungsgesellschaft mbH (GFC Group) continues its growth strategy with the purchase of 75.5% of Systemhaus West GmbH, a renowned office communication solutions provider based in Erkelenz, Germany.
buyer: GFC Management- und Beteiligungsgesellschaft mbH
The holding company GFC Management- und Beteiligungsgesellschaft mbH (GFC Group) was founded on October 01, 2010 and has a share capital of 205,000 euros as well as a high investment capital for future acquisitions. It is a pure financing and management company without its own business operations. "
target: Systemhaus West GmbH
Systemhaus West GmbH is a renowned office communication solutions provider based in Erkelenz, Germany. Systemhaus West specializes in supporting clients in all areas of office communication, IT services and the design of theirr premises.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/25/2018 via BNC Analysis

TOYA Sp z o.o., acquired S-NET Sp. z o. o.

synopsis: Toya, Poland's fifth largest cable television operator, has acquired S-NET, a Polish company that provides modern telecommunication and IT solutions for business customers. S-NET offers telecommunication, data center colocation, IT outsourcing, and cloud server services.
buyer: TOYA Sp z o.o. (WSE:TOA:$100.76)
Toya is Poland's fifth largest cable television operator. Toya provides digital television, internet, and telephony services. They provide their services to 170,000 subscribers in eight cities throughout Poland. Their digital television service offers over 250 television channels. "
target: S-NET Sp. z o. o.
S-NET is a Polish company that provides modern telecommunication and IT solutions for business customers. S-NET offers telecommunication, data center colocation, IT outsourcing, and cloud server services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/26/2017 via GlobeNewswire

Konica Minolta Business Solutions, acquired TLS.NET

synopsis: Konica Minolta Business Solutions U.S.A., Inc., a leader in technology and information management services, announced its acquisition of Columbus, Indiana based TLS.NET, a Managed IT Services company that specializes in voice, cloud and IT solutions.
buyer parent: Konica Minolta, Inc.
buyer: Konica Minolta Business Solutions
Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™. With their comprehensive portfolio, they deliver solutions to leverage mobility, cloud services, and optimize business processes with workflow automation. "
target: TLS.NET
Founded in Indiana in 1986, TLS.NET is a network engineering firm and provider of cloud solutions, voice services, and managed IT services. For decades TLS.NET has been engineering and supporting solutions for companies demanding high growth and security.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/25/2017 via BNC Analysis

Jasco Electronics Holdings Ltd., acquired Reflex Solutions

synopsis: Jasco Electronics Holdings Ltd., a company that delivers end-to-end best-of-breed ICT, Energy and Industry solutions across the entire value chain, has acquired Reflex Solutions. Reflex Solutions is a comprehensive IT solutions provider, offering everything from network infrastructure and data centres to voice and data connectivity.
buyer: Jasco Electronics Holdings Ltd. (JSE:JSC:$79.60)
Jasco delivers end-to-end best-of-breed ICT, Energy and Industry solutions across the entire value chain. Their services include design and planning, logistics and supply, installation and commissioning, configuration, integration, support and maintenance. "
target: Reflex Solutions
Reflex Solutions is a comprehensive IT solutions provider, offering everything from network infrastructure and data centres to voice and data connectivity and a variety of customer support services. Its blue-chip customer base spans the retail, logistics, education and financial services industries.
price ($mm)
$2.27*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2017 via Market Wire

AASKI Technology, acquired ConnectSolutions LLC

synopsis: ConnectSolutions and AASKI Technology announced that ConnectSolutions has been acquired by AASKI Technology and will be known as CoSo Cloud LLC, an AASKI company. ConnectSolutions (CoSo Cloud) is a trusted private cloud managed services provider for businesses and government agencies.
buyer: AASKI Technology
AASKI Technology provides professional services for planning, designing, implementing, securing, and managing highly complex, mission-critical networks and systems. AASKI delivers complete lifecycle communications, infrastructure and support for the world's most demanding clients. "
target: ConnectSolutions LLC
ConnectSolutions (CoSo Cloud) is a trusted private cloud managed services provider for businesses and government agencies that need the highest reliability and security for their high-consequence virtual training and web conferencing.
price ($mm)
$5.75
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/12/2014 via Company Press Release

Civica Group PLC, acquired Asidua

synopsis: Civica Group Limited has announced that Civica UK Limited, the company’s wholly owned subsidiary, has acquired software consultancy and services group Asidua Holdings Limited. Asidua specializes in software, integration and consultancy services for government and corporate customers in the UK and internationally.
buyer parent: OMERS Private Equity
buyer: Civica Group PLC
Civica is an international market leader in specialist systems and business process services for organizations. They apply software, cloud-based services and outsourcing to facilitate a wide range of business processes. "
target: Asidua
Asidua provides integration, software and consultancy services to government and corporate clients in the UK, Republic of Ireland, Europe, USA and the Far East, including: Application & Data Integration (ADI), Customer Contact Platform and Device Services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2014 via Company Press Release

OpenGate Capital, purchased Damovo Mexico and Damovo Brasil from Damovo Group

synopsis: OpenGate Capital, a global private investment firm, announced that it has acquired the shares owned in Damovo Mexico SA de CV and Damovo Do Brasil SA by the Damovo Group. The businesses are highly specialized Internet Protocol and Unified Communications systems integrators serving blue chip customers throughout Latin America.
buyer: OpenGate Capital
OpenGate Capital, LLC is a global private investment firm specializing in the acquisition and operation of businesses seeking revitalization through growth and operational improvements. Established in 2005, OpenGate Capital is headquartered in Los Angeles, California. "
seller: Damovo Group
Damovo Mexico SA de CV and Damovo Do Brasil SA owned by the Damovo Group are leading providers of communications solutions and services. The businesses are highly specialized Internet Protocol and Unified Communications systems integrators serving blue chip customers throughout Latin America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/4/2014 via PR Newswire

Dimension Data Holdings plc, acquired NextiraOne

synopsis: Dimension Data, the $5.8 billion global solutions and services provider, announced that it has acquired certain subsidiaries of NextiraOne, the European multinational company that designs, installs, maintains, and supports business solutions and communications services for over 43,000 private and public sector clients throughout Europe.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Dimension Data Holdings plc
Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. Dimension Data is a member of the NTT Group. "
target parent: Abénex Capital SA
target: NextiraOne
NextiraOne designs, installs, maintains and supports business solutions and communications services for private and Public Sector customers throughout Europe. Using Data Centres, Contact Centres, Unified Communications, Secure Network Infrastructures and Managed Services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/13/2011 via PR Newswire

Imagine Technologies Inc. merged with Strategic Products and Services (SPS),

synopsis: Strategic Products and Services and Imagine Technologies Inc. have successfully completed due diligence reviews, signed purchase agreements and completed transactions required to merge the two companies. Imagine Technologies offers complete communications consulting, analysis, implementation and maintenance services.
buyer: Strategic Products and Services (SPS)
Strategic Products and Services (SPS) designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS specializes in Voice over IP (VoIP), contact center, network convergence, messaging, consultative planning, and monitoring services. "
target: Imagine Technologies Inc.
Headquartered in Colorado with locations in Arizona, Idaho and Utah, Imagine Technologies delivers unified communications solutions and network infrastructure architecture from leading manufacturers such as Avaya, Microsoft, HP, and Cisco.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2011 via BusinessWire

Intrado, Inc., purchased Telecommunications Business from PivotPoint Solutions

synopsis: Intrado Inc., a provider of 9-1-1 technology solutions, has acquired the telecommunications business of PivotPoint Solutions, a leader in wireless location accuracy compliance reporting, analysis and optimization. PivotPoint’s telecommunications solutions allow wireless carriers to monitor and optimize their location finding networks.
buyer parent: Thomas H. Lee Partners, L.P.
buyer: Intrado, Inc.
In business for more than 30 years, Intrado, Inc. has maintained a focus and passion for saving lives and supporting the needs of public safety. Agencies and telecommunication services providers throughout the world depend on Intrado for emergency communication services and technology. "
seller: PivotPoint Solutions
PivotPoint Solutions is a leader in wireless location accuracy compliance reporting, analysis and optimization. PivotPoint’s telecommunications solutions allow wireless carriers to monitor and optimize their location finding networks.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/24/2011 via BusinessWire

LiquidSpoke, Inc. will be merged with Transcend United Technologies,

synopsis: Transcend United Technologies and LiquidSpoke are joining forces to create one of the nation’s fastest-growing unified communications technology resellers. LiquidSpoke is a leading technology services firm intensely focused on design, implementation and support services for unified communications and managed services.
buyer: Transcend United Technologies
Transcend United Technologies, LLC, a member of the 2010 VAR 500, delivers products and expertise in key technologies including unified communications, data infrastructure, data center management, and backup/recovery/availability. "
target: LiquidSpoke, Inc.
LiquidSpoke is a leading technology services firm intensely focused on design, implementation and support services for unified communications and managed services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/28/2011 via GlobeNewswire

Carousel Industries of North America, Inc., acquired Juma Corporation

synopsis: Carousel Industries, a leader in data networking and unified communications, announced that it has completed its acquisition of Farmingdale, NY-based Juma Technology Corp., an IP Convergence company and leading systems integrator.
buyer: Carousel Industries of North America, Inc.
Carousel Industries designs, delivers and supports technology solutions that become the foundation of its clients' businesses. This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. "
target: Juma Corporation
Juma Technology is an IP Convergence company and leading systems integrator. Juma's practice areas span both voice and data communications technologies, which enables customers to benefit from an expertise across a broad spectrum of business-critical requirements.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/3/2010 via BusinessWire

Sigma Solutions, Inc., acquired DTS Communications, Inc.

synopsis: Sigma Solutions, Inc., a San Antonio-based information technology company, has acquired DTS Communications, Inc., a four-year-old company based in Tulsa, Oklahoma, specializing in secure high-end wireless networks.
buyer: Sigma Solutions, Inc.
Sigma Solutions was formed in San Antonio in 1998 and focuses on enterprise data center infrastructure implementations and maintenance. "
target: DTS Communications, Inc.
DTS Communications, Inc. provides state-of-the-art telecommunication equipment, network design and installation specializing in WiFi mesh networks for private, government and municipal institutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2011 via BusinessWire

TeleTech Holdings, Inc., purchased Integrated Contact Solutions Business Unit from eLoyalty Corporation

synopsis: TeleTech Holdings, Inc. has announced that it has closed the acquisition of the Integrated Contact Solutions (ICS) business unit and associated assets, including intellectual property, of eLoyalty Corporation. ICS has been designing and implementing Customer Interaction Solutions since 1990.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
seller: eLoyalty Corporation
eLoyalty's Integrated Contact Solutions (ICS) has been designing and implementing Customer Interaction Solutions since 1990. ICS teams combine comprehensive services and industry-leading hardware and software to deliver best-in-class solutions that transform the customer experience.
price ($mm)[EV]
$38 [$64]
rev ($mm)
$60
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 11/8/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Motif, Inc.

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement, and growth solutions, announced the majority acquisition of Motif, one of the world's top 100 outsourcing service providers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target: Motif, Inc.
Motif, Inc. is one of the world's top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail, travel, financial services and affiliate marketing verticals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Connextions

synopsis: TeleTech Holdings, Inc., a provider of customer experience, engagement, and growth solutions, announced that it has acquired Connextions, Inc. Through its proprietary technology-enabled services platform, Connextions delivers member acquisition, retention and engagement services to healthcare plans, providers and pharmacy benefits managers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target parent: UnitedHealth Group
target: Connextions
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
price ($mm)
$80
rev ($mm)
$115
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 11/9/2016 via PR Newswire

TeleTech Holdings, Inc., acquired Atelka Enterprise Inc

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement and growth solutions, announced that it has closed the acquisition of Canada-based customer experience provider, Atelka. Under the terms of the agreement, Atelka will become part of TeleTech's Customer Management Services (CMS) segment.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target parent: Kilmer Group
target: Atelka Enterprise Inc
Founded in 2003, Atelka Enterprise Inc. is a leading Canada-based customer contact management provider that offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/2/2014 via PR Newswire

TeleTech Holdings, Inc., acquired rogenSi

synopsis: TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of rogenSi, a global leadership, sales execution and change management consulting firm.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target: rogenSi
Founded in 1968, rogenSi has expanded to become a leading global provider of sales and leadership performance training and applied leadership consulting to blue chip clients. The company operates globally with central hubs located in New York, London, Hong Kong and Sydney.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/31/2013 via

Revana, acquired WebMetro

synopsis: WebMetro, a leading digital marketing agency, announced that it has signed an agreement to be acquired by TeleTech Holdings, Inc. and become a key part of TeleTech's Customer Growth Services division, Revana. WebMetro is one of the largest and fastest-growing U.S. search marketing agencies.
buyer parent: TeleTech Holdings, Inc.
buyer: Revana
Revana helps top brands navigate and profit from change. Utilizing the latest technology and best practices, Revana provides integrated sales and marketing solutions for lead generation, customer acquisition, onboarding, lifecycle digital marketing, analytics, account management, and retention. "
target: WebMetro
Founded in 1995, WebMetro is one of the largest and fastest-growing U.S. search marketing agencies. Competitive brands engage WebMetro to create and implement successful integrated marketing strategies for increasing online market share, lowering acquisition costs, and penetrating new markets.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BusinessWire

TeleTech Holdings, Inc., acquired Technology Solutions Group, Inc.

synopsis: TeleTech announced the acquisition of Technology Solutions Group, Inc., a provider of customer-focused communication solutions. The company designs, delivers and manages world-class communication solutions for both large enterprises and small and medium businesses across numerous industries, with a strong presence in the healthcare vertical.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Technology Solutions Group, Inc.
Technology Solutions Group delivers world-class customer-focused communication solutions. The company brings deep expertise in consulting and systems integration along with the ongoing management of large, complex, multi-channel data, telephony and converged IP-based environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/29/2012 via BusinessWire

TeleTech Holdings, Inc., acquired iKnowtion

synopsis: TeleTech Holdings, Inc., a leading global provider of technology-enabled customer engagement and experience solutions announced the expansion of its offerings with the acquisition of iKnowtion, a marketing analytics firm that helps Fortune 1000 companies harness the power of big data and turn it into a strategic asset.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: iKnowtion
Knowtion is a marketing analytics consulting firm that helps Fortune 1000 companies optimize the impact of marketing expenditures from demand generation to customer development and resource effectiveness.
price ($mm)
$1.00*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2011 via BusinessWire

TeleTech Holdings, Inc., purchased Integrated Contact Solutions Business Unit from eLoyalty Corporation

synopsis: TeleTech Holdings, Inc. has announced that it has closed the acquisition of the Integrated Contact Solutions (ICS) business unit and associated assets, including intellectual property, of eLoyalty Corporation. ICS has been designing and implementing Customer Interaction Solutions since 1990.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
seller: eLoyalty Corporation
eLoyalty's Integrated Contact Solutions (ICS) has been designing and implementing Customer Interaction Solutions since 1990. ICS teams combine comprehensive services and industry-leading hardware and software to deliver best-in-class solutions that transform the customer experience.
price ($mm)[EV]
$38 [$64]
rev ($mm)
$60
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 10/1/2007 via BusinessWire

Aspen Marketing Services, acquired Newgen Results Corporation

synopsis: Aspen Marketing Services, the nation’s largest privately-held marketing services agency, today announced its acquisition of the operating assets of Newgen Results Corporation, a nationwide provider of integrated, multi-channel CRM solutions for automobile dealerships and manufacturers.
buyer: Aspen Marketing Services
Aspen Marketing Services offers an extensive array of integrated, best-in-class services including Direct Marketing, Consumer Promotions and Premiums, Event Marketing, Public Relations, Digital Marketing and Database Analytics. "
target parent: TeleTech Holdings, Inc.
target: Newgen Results Corporation
Newgen Results Corporation provides dealerships with a complete suite of CRM tools. Our proprietary CRM technology houses vehicle data for 90 million consumers, sends out over 40 million letters, and places 40 million telephone calls annually.
price ($mm)
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closed 6/30/2006 via PR Newswire

TeleTech Holdings, Inc., acquired Direct Alliance Corporation

synopsis: TeleTech Holdings, Inc., a leading global business process outsourcing provider, announced it has completed the acquisition of Direct Alliance Corporation, a wholly-owned subsidiary of Insight Enterprises, Inc., a leading provider of information technology solutions.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including customer management, transaction-based processing, and database marketing services. "
target parent: Insight Enterprises, Inc.
target: Direct Alliance Corporation
Direct Alliance creates custom business process outsourcing solutions for clients who sell their products either directly or through channel sales partners.
price ($mm)
$47
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/31/2013 via BusinessWire

Netformx, will acquire VARcompliance, LLC

synopsis: Netformx®, the leader in collaborative requirements-to-order solutions, has signed a definitive agreement to acquire VARcompliance, LLC, the leading provider of automated vendor certification and incentive reward tracking, monitoring and management solutions.
buyer: Netformx
NetFormx offers computer-based tools for the design, sale, and support of voice and data networks. Its primary product is DesignXpert, which is a central repository of information about network equipment, specifications, and pricing information available from multiple vendors. "
target: VARcompliance, LLC
VARcompliance is a BPO utilizing a SaaS platform exclusively servicing the Value Added Reseller and Solution Provider marketplace – adding significant dollars to the bottom line through targeted incentive program optimization, reward tracking and automated certification compliance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via Company Press Release

BoomTown, acquired Real Contact, LLC

synopsis: BoomTown, the leading sales and marketing platform for real estate professionals, is excited to announce the acquisition of Real Contact, a lead qualification service provider. Real Contact helps real estate agents and teams quickly respond to and engage with leads through their text messaging lead response services.
buyer: BoomTown
BoomTown exists to make real estate agents successful. 40k+ of the industry’s top professionals trust BoomTown to grow their real estate business with easy-to-use technology that creates opportunities and turns them into closings. "
target: Real Contact, LLC
Real Contact is a lead qualification service provider. Real Contact helps agents and teams quickly respond to and engage with leads through their text messaging lead response services. Run by real people who act as a branded extension of a real estate agent,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via PR Newswire

BV Investment Partners, acquired Intelliteach

synopsis: BV Investment Partners, a middle-market private equity firm focused on the business services, software and IT services sectors, announced that it has partnered with management to acquire Intelliteach, a leading, global provider of tech enabled, business process outsourcing solutions for law and accounting firms.
buyer: BV Investment Partners
BV Investment Partners is currently investing its ninth private equity fund. The firm is one of the oldest and most experienced sector-focused private equity firms in North America. The company actively targets investments in the business services and information technology services industries. "
target parent: Dominus Capital, L.P.
target: Intelliteach
Intelliteach is a leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. They provide secure, scalable solutions by best in class technology platforms and their multi service solutions help to position law firms for financial success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via BusinessWire

Valor Global, acquired DRS Services USA, Inc.

synopsis: Valor Global has acquired DRS Services USA, a top healthcare and medical call center services provider specializing in patient scheduling and healthcare support solutions. The acquisition of DRS Services will significantly expand Valor Global’s current healthcare customer-experience solutions.
buyer: Valor Global
Valor Global is a provider of customer care call center solutions to leading brands around the globe. The company delivers a variety of solutions, including customer care, retention, and account management, as well as cost effective, robust 24/7, bilingual, onshore, and offshore support models. "
target: DRS Services USA, Inc.
DRS Services (DRS) is a leading provider of appointment-scheduling services, helping organizations in a variety of industries. DRS offers a wide range of services, including Customer Service, Scheduling Services, Customer Survey Services, and Appointment Setting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA

Like Integrated Contact Solutions Business Unit


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Mobile Agent Now

VARcompliance, LLC

Real Contact, LLC

HealthHelp

HealthHelp

Connexion Point

Intelliteach

DRS Services USA, Inc.

VoiceNation, LLC and Ninja Number

Directly

Results CX

Emerge BPO Inc.

Sykes Enterprises Inc.

Anana Ltd

Intellicom Ireland

Conectart s.r.o

ProService Boise

First Kontact LLC

Competence Call Center Group (CCC)

IMSI Staffing Pvt. Ltd

Geography
Matching Companies
Ticker: ENXTBR:ECONB
 
 
 
 
 
 
 
 
Econocom
Econocom
Econocom has all the requisite abilities to ensure the successful implementation of large-scale digital projects: consulting, sourcing and technology management & financing of digital assets, infrastructure, application and business solution services, and project financing.
year
2021
rev ($mm)
$3,038.27
EBITDA ($mm)
$171.84
EBIT ($mm)
$170.66
Net Income ($mm)
$64.72
Employees
9000
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Ticker: TTCS
 
 
 
 
 
 
 
 
TIE Technologies Inc.
TIE Technologies Inc.
TIE Technologies is a science and technology driven systems integration, security, smart logistics and Telemetrics company. TIE's Smart Technology Solutions provide better ways of doing things from large logistical challenges, down to small business needs and mobile smart phone applications.
year
2010
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: AIM:LOOP
 
 
 
 
 
 
 
 
LoopUp
LoopUp
LoopUp is a global cloud communications partner. LoopUp helps enterprises move their global communications into the cloud to increase productivity and reduce complexity and cost. Their offer solutions for cloud telephony, remote meetings, and managed event calls.
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2021
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$40.70
EBITDA ($mm)
($3.26)
EBIT ($mm)
($7.29)
Net Income ($mm)
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245
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Ticker: ASX:HFY
 
 
 
 
 
 
 
 
Hubify
Hubify
Hubify is an Australian telco and managed services provider. Hubify provides Australian Business with a one stop shop for all of their telco and IT needs. They offer services and solutions for phone systems, internet & networks, cloud, cyber security, and more.
year
2021
rev ($mm)
$15.84
EBITDA ($mm)
$0.05
EBIT ($mm)
$0.32
Net Income ($mm)
$0.30
Employees
0
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Ticker: OB:TECH
 
 
 
 
 
 
 
 
Techstep ASA
Techstep ASA
Techstep is a leading Nordic enabler of the digital workplace. Techstep’s unique “Mobile as a Service” (MaaS) offering is a one-stop-shop solution combining hardware, subscription & connectivity, mobile device management, managed services and related software, in addition to financing.
year
2022
rev ($mm)
$1,305.09
EBITDA ($mm)
$53.47
EBIT ($mm)
($109.48)
Net Income ($mm)
Employees
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Ticker: GLOW
 
 
 
 
 
 
 
 
Glowpoint, Inc.
Glowpoint, Inc.
Glowpoint is a leading provider of advanced video communications solutions. Its suite of advanced and robust telepresence and video communications service solutions empower global organizations to dramatically enhance the impact and productivity of their internal and external communications.
year
2018
rev ($mm)
$13.63
EBITDA ($mm)
$0.01
EBIT ($mm)
($0.59)
Net Income ($mm)
$4.07
Employees
56
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Ticker: 2321
 
 
 
 
 
 
 
 
Softfront
Softfront
Softfront provides software product development and consultation services for communications-related technology focusing on SIP/VoIP. The company is based in Tokyo, Japan.
year
2015
rev ($mm)
$4.11
EBITDA ($mm)
EBIT ($mm)
($3.77)
Net Income ($mm)
Employees
81
  • drill down
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Ticker:
 
 
 
 
 
 
 
 
Grupo Amper
Grupo Amper
Grupo Amper, a multinational company based in Madrid, Spain, has a mission to facilitate the transformation of the market towards new business models, integrating sectoral solutions and communications technology.
year
2018
rev ($mm)
$153.29
EBITDA ($mm)
$13.97
EBIT ($mm)
$12.73
Net Income ($mm)
$11.15
Employees
1151
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Ticker: XETA
 
 
 
 
 
 
 
 
XETA Technologies, Inc.
XETA Technologies, Inc.
XETA Technologies, Inc., sells, installs and services advanced communication technologies for small, medium and Fortune 1000 enterprise customers. XETA maintains the highest level of technical competencies with multiple vendors including Avaya/Nortel, Mitel, Hitachi, Samsung, HP, and more.
year
2010
rev ($mm)
$90.04
EBITDA ($mm)
$4.16
EBIT ($mm)
$2.29
Net Income ($mm)
$1.31
Employees
467
  • drill down
  • watch
Ticker: SSNT
 
 
 
 
 
 
 
 
SilverSun Technologies, Inc.
SilverSun Technologies is involved in the acquisition and build-out of technology companies. Through its subsidiaries, the Company offers many accounting and business management products, including its own proprietary software, as well as a range of managed network services and cloud services.
year
2018
rev ($mm)
$39.03
EBITDA ($mm)
$1.01
EBIT ($mm)
$0.29
Net Income ($mm)
Employees
158
  • drill down
  • watch
Ticker: CA:IVI
 
 
 
 
 
 
 
 
Ivrnet, Inc.
Ivrnet, Inc.
IVRNET is a software and communications company that develops, hosts, sells, and supports value added business automation software solutions. IVRNET's products and services are delivered through the traditional phone network and the internet.
year
2021
rev ($mm)
$2.33
EBITDA ($mm)
($0.81)
EBIT ($mm)
($0.56)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: TSXV:ECT
 
 
 
 
 
 
 
 
Ellipsiz Communications Ltd.
Ellipsiz Communications Ltd.
Ellipsiz Communications is a Canadian provider of OSS/BSS/Big Data solutions to telecom operators and enterprise organizations. They provide hardware and software products along with consulting, design, deployment, and managed services to help businesses increase their operational performance.
year
2018
rev ($mm)
$4.55
EBITDA ($mm)
($0.57)
EBIT ($mm)
($0.58)
Net Income ($mm)
Employees
  • drill down
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Ticker: XTRA:COK
 
 
 
 
 
 
 
 
Cancom
Cancom
CANCOM started as a reseller of hardware and software, but it transformed its portfolio and strategy towards offering cloud-based and software-supported as-a-service solutions in a hybrid IT environment. CANCOM’s business-oriented IT solution range encompasses consulting, implementation & services.
year
2018
rev ($mm)
$1,407.16
EBITDA ($mm)
$100.69
EBIT ($mm)
$67.85
Net Income ($mm)
$45.74
Employees
2980
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Ticker: JSE:PNC
 
 
 
 
 
 
 
 
Pinnacle Holdings Limited
Pinnacle Holdings Limited
Pinnacle Holdings is one of Africa’s largest providers of Information and Communication Technology products and services. Through its subsidiaries, Pinnacle offers hardware and software products, implementation solutions as well as structured finance solutions.
year
2015
rev ($mm)
$602.69
EBITDA ($mm)
$33.93
EBIT ($mm)
$32.12
Net Income ($mm)
$21.12
Employees
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Ticker: HLSE:GOFORE
 
 
 
 
 
 
 
 
Gofore Oy
Gofore Plc is a company specializing in digitalization established in 2002. They offer modern services that help operators in the private and public sectors to move with the times. Their mission is to change the world for the better through digitalization and by renewing the ways of working.
year
2020
rev ($mm)
$81.58
EBITDA ($mm)
$10.74
EBIT ($mm)
$8.01
Net Income ($mm)
$4.91
Employees
582
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: SET:BE8
 
 
 
 
 
 
 
 
Beryl 8 Plus
Beryl 8 Plus
Beryl 8 Plus (BE8) is a leading end-to-end technology consulting company based in Thailand. BE8 specializes in intelligent cloud-based solutions that drives business success across a wide range of industries. They offer solutions for CRM, big data & AI, managed services, and more.
year
2021
rev ($mm)
$10.97
EBITDA ($mm)
$2.52
EBIT ($mm)
$2.44
Net Income ($mm)
$2.38
Employees
0
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Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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