Like Assistly Inc.

closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$134,249.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/28/2019 via Company Description

Brandwatch, acquired Qriously, Inc.

synopsis: Brandwatch, the world-leading social intelligence company, has acquired Qriously, a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
target: Qriously, Inc.
Qriously is a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices. Answers to those questions are used to unearth valuable insights and engage relevant audiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Salesforce.com, Inc., acquired The CMO Club

synopsis: The world’s number one martech company- Salesforce has acquired The CMO Club. The CMO Club is the world’s most engaged and inspired marketing leadership community of Senior Marketing Executives who help each other solve their biggest challenges, within a candid, trusted, and sharing environment.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: The CMO Club
The CMO Club is the world’s most engaged and inspired marketing leadership community of Senior Marketing Executives who help each other solve their biggest challenges, within a candid, trusted, and sharing environment.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/26/2020 via BNC Analysis

Salesforce.com, Inc., will acquire Vlocity

synopsis: Salesforce, the global leader in Customer Relationship Management, has agreed to buy Vlocity, a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Vlocity
Vlocity is a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies. Vlocity increases sales, service and marketing agility, operational efficiency and digital adoption at a faster time to value across the enterprise.
price ($mm)
$1,330
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/5/2020 via Company Press Release

Salesforce.com, Inc., acquired Evergage

synopsis: Salesforce, the global leader in Customer Relationship Management (CRM), has acquired Evergage, Inc., a company that develops a cloud-based platform for digital marketers to increase engagement of their visitors and users through real time one-to-one personalized experiences.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Evergage
Evergage, Inc. develops a cloud-based platform for digital marketers to increase engagement of their visitors and users through real time one-to-one personalized experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/7/2019 via Company Press Release

Salesforce.com, Inc., will acquire ClickSoftware Technologies

synopsis: Salesforce, the global leader in Customer Relationship Management (CRM), will be acquiring ClickSoftware, a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target parent: Francisco Partners Management LLC
target: ClickSoftware Technologies (CKSW:$124.58)
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences. ClickSoftware blends unparalleled industry expertise and computer science to deliver meaningful, measurable business value.
price ($mm)
$1,350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/10/2019 via Company Press Release

Salesforce.com, Inc., will acquire Tableau Software

synopsis: Salesforce, the global leader in CRM, and Tableau Software, the leading analytics platform, have entered into a definitive agreement under which Salesforce will acquire Tableau in an all-stock transaction. Tableau pioneered self-service analytics with an intuitive analytics platform that empowers people of any skill level to work with data.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Tableau Software (DATA:$1,191.61)
Tableau Software helps people see and understand data. Offering a revolutionary new approach to business intelligence, Tableau allows users to quickly connect, visualize, and share data with a seamless experience from the PC to the iPad.
price ($mm)
$15,700
rev ($mm)
$1,192
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/17/2019 via Company Press Release

Salesforce.com, Inc., will acquire Salesforce.org

synopsis: Salesforce, the global leader in CRM, announced that Salesforce.org, the independent nonprofit social enterprise, will be integrated into Salesforce. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Salesforce.org
Salesforce.org is a non-profit enterprise that gives back to the community to invest in education to make sure youth are future ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good.
price ($mm)
$300
rev ($mm)
$175
EBITDA ($mm)
EV / rev
1.7x
EV / EBITDA
announced 1/30/2019 via Company Press Release

Salesforce.com, Inc., will acquire Griddable

synopsis: Salesforce, the global CRM leader, has signed a definitive agreement to acquire Griddable. Griddable.io enables digital transformation with a unified platform for continuous data integration and real-time analytics across the hybrid cloud.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Griddable
Griddable.io is a resilient scale-out grid platform that synchronizes data across any topology or database platform on any cloud. A policy engine controls flexible definition of what data is filtered, masked, or transformed in transit.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/14/2019 via Company Press Release

Salesforce.org, acquired roundCorner

synopsis: Salesforce.org, a non-profit enterprise that gives back to the community to invest in education, acquired roundCorner. roundCorner was the first Salesforce.org Platinum App Partner for the nonprofit market in North America and provides fundraising solutions and industry expertise to meet the needs of the largest global organizations.
buyer parent: Salesforce.com, Inc.
buyer: Salesforce.org
Salesforce.org is a non-profit enterprise that gives back to the community to invest in education to make sure youth are future ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good. "
target: roundCorner
roundCorner, Inc. provides cloud-based enterprise donor management solutions for nonprofit, public media, and higher education customers. It offers roundCause, a cloud-based constituent relationship management and marketing automation system for board.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/5/2018 via Company Press Release

Salesforce.com, Inc., will acquire REBEL

synopsis: Salesforce, the global CRM leader, has signed a definitive agreement to acquire Rebel, a startup that develops interactive email services for businesses to enhance their direct marketing services: recipients of interactive emails can write reviews, shop and take other actions without leaving the messages to do so.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: REBEL
At Rebel they reimagine what email can do by powering actionable, interactive experiences directly within the inbox. Rebel makes emails an extension of the user's application or website, increasing engagement, conversions and actions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/16/2018 via Company Press Release

Salesforce.com, Inc., will acquire Datorama

synopsis: Salesforce has signed a definitive agreement to acquire Datorama, the leading cloud-based, AI-powered marketing intelligence and analytics platform for enterprises, agencies and publishers. Datorama enables more than 3,000 leading global agencies and brands to optimize marketing campaigns, automate reporting and make data-driven decisions faster.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Datorama
Datorama is the leading cloud-based, AI-powered marketing intelligence and analytics platform for enterprises, agencies and publishers. Datorama enables more than 3,000 leading global agencies and brands to optimize marketing campaigns, automate reporting and make data-driven decisions faster.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/20/2018 via PR Newswire

Salesforce.com, Inc., will acquire MuleSoft

synopsis: Salesforce, the global leader in CRM, is to acquire MuleSoft, a company that provides one of the world's leading platforms for building application networks that connect enterprise apps, data and devices, across any cloud and on-premise.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MuleSoft
MuleSoft provides one of the world's leading platforms for building application networks that connect enterprise apps, data and devices, across any cloud and on-premise. More than 1,200 customers depend on MuleSoft including Coca-Cola, Barclays, Unilever and Mount Sinai.
price ($mm)[EV]
$6,143 [$5,939]
rev ($mm)
$296
EBITDA ($mm)
EV / rev
22.3x
EV / EBITDA
announced 3/14/2018 via BNC Analysis

Salesforce.com, Inc., will acquire CloudCraze

synopsis: Salesforce has agreed to acquire CloudCraze, the maker of a B2B platform built on the enterprise software giant's commerce cloud. Founded in 2009, CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: CloudCraze
CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth. CloudCraze powers Customer-First Commerce for industry leaders such as AB InBev, Coca-Cola, Ecolab, GE, Hallmark, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/8/2018 via BNC Analysis

Quip, will acquire Attic Labs, Inc.

synopsis: Quip, a provider of a mobile productivity suite that enables people to collaborate on any device, will acquire Attic Labs, the developers of Noms. Noms is an open-source decentralized database that makes it easy to store, move, and collaborate on large-scale structured data.
buyer parent: Salesforce.com, Inc.
buyer: Quip
Quip is a mobile productivity suite that enables people to collaborate on any device. Quip combines chat, documents, spreadsheets, checklists, and more in a simple and elegant interface that makes collaboration easy. "
target: Attic Labs, Inc.
Attic Labs are the developers of Noms, an open-source decentralized database that makes it easy to store, move, and collaborate on large-scale structured data. Noms allows users to replicate data and edit it offline on multiple machines.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/25/2017 via Company Press Release

Salesforce.com, Inc., will acquire Sequence

synopsis: Salesforce, the world's #1 CRM company, has signed a definitive agreement to acquire Sequence, a creative digital agency developing brands, digital products and connected experiences that engage people and build businesses.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Sequence
Sequence is a creative digital agency developing brands, digital products and connected experiences that engage people and build businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/18/2017 via BNC Analysis

Quip, acquired Unity&Variety

synopsis: Quip, a maker of cloud-based document-management tools that is owned by Salesforce, has acquired Unity&Variety, a small San Francisco maker of productivity tools.
buyer parent: Salesforce.com, Inc.
buyer: Quip
Quip is a mobile productivity suite that enables people to collaborate on any device. Quip combines chat, documents, spreadsheets, checklists, and more in a simple and elegant interface that makes collaboration easy. "
target: Unity&Variety
Unity&Variety is a software company in San Francisco that designs and builds original, high-quality products. Unity&Variety has built one public app so far, called Pinchworm. The designer studio brought the idea of mental gymnastics into app segment through Pinchworm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/15/2016 via Yahoo, Inc.

Salesforce.com, Inc., will acquire Twin Prime

synopsis: The world’s leading CRM platform provider, Salesforce.com, Inc., entered into a definitive agreement to acquire Twin Prime, a leader in mobile app acceleration that enables brands to deliver a faster, more effective mobile experience.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Twin Prime
Twin Prime, a leader in mobile app acceleration, enables brands to deliver a faster, more effective mobile experience. They developed a technology which helps organizations in resolving the inherent volatility and diversity among devices and networks, thereby increasing their user engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/3/2016 via Wall Street Journal

Salesforce.com, Inc., will acquire Krux Digital, Inc.

synopsis: Salesforce, the world's #1 CRM company, agreed to acquire San Francisco startup Krux, a six-year-old firm that provides companies with information enabling them to hone their marketing and advertising. The company mines data across the internet and analyzes it to better understand and target customers.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Krux Digital, Inc.
Krux helps market leaders deliver breakthrough media, content, and commerce experiences that deepen consumer engagement, strengthen brands, and improve business performance.
price ($mm)
$700
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/7/2016 via Company Press Release

Salesforce.com, Inc., will acquire HeyWire

synopsis: Salesforce.com, Inc. has struck a deal to acquire HeyWire, a cloud-based messaging platform for consumers. HeyWire brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: HeyWire
HeyWire provides cloud-based business messaging solutions. The company brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Upland Software, acquired Altify

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Altify, the leading customer revenue optimization (CRO) cloud solution for sales and the extended revenue teams.
buyer: Upland Software (UPLD:$201.75)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: Altify
Altify is the Customer Revenue Optimization company, helping businesses generate value and grow revenue. Providing best practices, methodology and technology, Altify helps revenue teams visualize customers and their desired outcomes, unlocking revenue growth and building sales excellence.
price ($mm)
$84
rev ($mm)
$24
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 8/29/2019 via PE Hub

ClearCourse Partnership LLP, acquired BrightOffice

synopsis: ClearCourse Partnership LLP announces the acquisition of BrightOffice, a leading Software as a Service (SaaS) company providing hosted, enterprise Customer Relationship Management (CRM) software solutions to many different business sectors.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: BrightOffice
BrightOffice was founded in 2004. Since then, it has developed a highly customisable cloud-based, SaaS CRM platform upon which it can build specialised CRM products bespoke to the requirements of its c. 300 clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2019 via BNC Analysis

Cisco Systems, Inc., acquired 42hertz

synopsis: US-based networking giant Cisco has acquired 42hertz. Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
buyer: Cisco Systems, Inc. (CSCO:$51,904.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: 42hertz
Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/12/2018 via BusinessWire

Right Networks, LLC, acquired Propelware

synopsis: Right Networks, the leading provider of cloud solutions for accounting professionals, announced that it has completed the acquisition of Propelware, the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online.
buyer parent: BV Investment Partners
buyer: Right Networks, LLC
Right Networks is the leading provider of cloud-based accounting and business solutions for CPA firms, accounting professionals and small to medium businesses who want to gain all the benefits of cloud-based applications without needing to replace what they use today. "
target: Propelware
Propelware is the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online. Integrate Salesforce, Shopify, Amazon and many other apps, to save time and headaches. Eliminate data entry and errors by automating the business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via Company Press Release

GB Group Plc, acquired VIX Verify

synopsis: GBG, the global identity data intelligence specialist, has acquired VIX Verify, an Australian provider of identity verification and location intelligence software. VIX Verify's greenID is a trusted, convenient and compliant global identity verification and consumer onboarding solution that allows consumers to verify themselves online.
buyer: GB Group Plc (AIM:GBG:$160.31)
GBG is a global specialist in Identity Data Intelligence. Data quality tools include the validation of accurate addresses & locations, coupled with the verification of customer contact data that are critical to ecommerce process & global distribution of goods– GBG calls this ‘Location Intelligence’."
target: VIX Verify
VIX Verify is an Australian provider of identity verification and location intelligence software. VIX Verify's greenID is a trusted, convenient and compliant global identity verification and consumer onboarding solution that allows consumers to verify themselves online.
price ($mm)
$27
rev ($mm)
$15
EBITDA ($mm)
EV / rev
1.7x
EV / EBITDA
closed 9/10/2018 via BusinessWire

Zendesk, acquired FutureSimple Inc.

synopsis: Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. "
target: FutureSimple Inc.
FutureSimple Inc. is the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/6/2018 via BNC Analysis

Lever Technology, acquired FollowUp.cc

synopsis: Lever Technology, a private equity firm that acquires and manages software businesses, has acquired FollowUp.cc from Scaleworks Associates, a venture capital firm. FollowUp.cc offers a productivity suite that helps users keep track of their email conversations and tasks. The suite features open tracking, email reminders, and scheduled emails.
buyer: Lever Technology
Lever Technology is a private equity firm that acquires, manages and builds industry specific software businesses which provide solutions that address the particular needs of their customers. Lever Technology invests in businesses that have significant growth potential. "
target parent: Scaleworks Associates
target: FollowUp.cc
FollowUp.cc offers a lightweight productivity suite that helps users keep track of their email conversations and tasks. The suite features open tracking, email reminders, and scheduled emails to help users close more sales and build stronger client relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/3/2018 via BusinessWire

Merkle, Inc., acquired HelloWorld

synopsis: Dentsu Aegis Network announced that it has acquired Detroit, Michigan-based HelloWorld, a digital marketing solutions provider focused on promotion and loyalty solutions. The business will be rebranded “HelloWorld, a Merkle Company.” Merkle is a leading data-driven, technology-enabled, global performance marketing agency.
buyer parent: Dentsu Inc.
buyer: Merkle, Inc.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle creates customer experiences that drive improved marketing results and shareholder value. "
target: HelloWorld
HelloWorld is a digital marketing solutions company working with the world’s leading brands. The powerful combination of native platform technology and marketing strategy allows marketers to accelerate growth and deepen customer impact.
price ($mm)
rev ($mm)
$70
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 10/26/2017 via BNC Analysis

LINK Mobility AS, will acquire Netmessage SARL

synopsis: LINK Mobility Group ASA, one of Europe's leading and fastest growing providers of B2C mobile messaging and mobile services, has entered into a definitive agreement for the acquisition of French mobile messaging company Netmessage SARL.
buyer: LINK Mobility AS (OB:LINK:$163.74)
LINK Mobility Group is the largest provider of mobile solutions for businesses in the Nordic market. They provide services for SMS gateway solutions , Mobile Payment, mobile communication, CRM database, lookup and more. "
target: Netmessage SARL
Netmessage, located in Paris, France, is a leading mobile messaging and marketing company. Netmessage provides CRM marketing solutions, that collect, analyze and transform the collected customer data to send perfectly targeted offers.
price ($mm)
$12
rev ($mm)
EBITDA ($mm)
$2
EV / rev
EV / EBITDA
6.0x
closed 7/12/2017 via Company Press Release

Visiativ, acquired Spread

synopsis: Visiativ, publisher and integrator of innovative platforms, announces that it has finalized the acquisition of Spread, a SaaS publisher of social CRM (customer relationship management) tools and marketing automation.
buyer: Visiativ (ENXTPA:ALVIV:$153.56)
As a publisher and integrator of innovative software solutions, Visiativ accelerates the digital transformation of companies thanks to its collaborative and socially oriented platform. Positioned on the mid-market companies since its creation, the Visiativ group has a diversified customer portfolio."
target: Spread
Spread is a French startup, specializing since 2011 in SaaS software for customer relationship management (CRM).
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 5/30/2017 via PR Newswire

Vista Equity Partners, will acquire Lithium Technologies, Inc.

synopsis: Lithium Technologies, Inc., the market leader in cloud-based social media management and online community solutions, announced that it has entered into a definitive agreement to be acquired by Vista Equity Partners, a leading private equity firm focused on investments in software, data and technology-enabled businesses.
buyer: Vista Equity Partners
Vista Equity Partners, a U.S.-based investment firm with more than $29 billion in cumulative capital commitments, currently invests in software, data and technology-based organizations led by world-class management teams with long-term perspective. "
target: Lithium Technologies, Inc.
Lithium Technologies, Inc. is the market leader in cloud-based social media management and online community solutions. Lithium delivers awesome digital customer experiences at scale for the world's biggest brands including Airbnb, AT&T and Sephora.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2017 via PE Hub

Maven Capital Partners, acquired ProspectSoft Ltd.

synopsis: Maven Capital Partners (“Maven”), one of the UK’s most active private equity houses, has completed the management buy-out of ProspectSoft Limited. ProspectSoft provides niche, award-winning Customer Relationship Management (CRM) and e-commerce software for the Business-to-Business (B2B) market.
buyer: Maven Capital Partners
Maven is one of the UK’s most active private equity managers in the lower mid-market, investing for a range of client funds including six Venture Capital Trusts (VCTs) and a number of regionally focused funds delivering equity and debt finance. "
target: ProspectSoft Ltd.
ProspectSoft provides niche, award-winning Customer Relationship Management (CRM) and e-commerce software for the Business-to-Business (B2B) market. Its technology can be fully integrated with clients’ existing accounting and Enterprise Resource Planning (ERP) packages.
price ($mm)
$7.52
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/29/2017 via BNC Analysis

Quilvest Capital Strategies, acquired Eudonet

synopsis: Customer relationship management software company Eudonet has been acquired by Quilvest Private Equity and former head of Sage France, Antoine Henry. Eudonet, based in Paris, develops CRM software solutions for more than 900 customers and has offices in the UK and Canada.
buyer: Quilvest Capital Strategies
Quilvest Private Equity is the private equity arm of the Quilvest Group, a leading, global, independent wealth manager and private equity investor, with a presence in Europe, the Americas, Asia and the Middle East. "
target: Eudonet
Eudonet, based in Paris, develops CRM software solutions for more than 900 customers and has offices in the UK and Canada. The company was founded in 2000 by Christophe Morizot, Bertrand de La Villegeorges, and Guillaume Bouillot.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/18/2017 via Company Press Release

Next Gear Solutions, acquired Luxor CRM Inc.

synopsis: Next Gear Solutions, the developers of DASH, the market-leading restoration management software, has finalized the acquisition of Luxor CRM, one of Canada’s largest web-based CRM vendors. This acquisition brings a deluxe CRM into Next Gear Solutions, allowing them to offer even more key business solutions to the restoration management industry.
buyer parent: Serent Capital
buyer: Next Gear Solutions
Next Gear Solutions is a leading provider of job management and workflow software to the construction restoration industry. Next Gear’s platform allows restoration contractors to manage all aspects of their business on one integrated platform. "
target: Luxor CRM Inc.
Luxor CRM is one of Canada’s largest web-based CRM vendors. Founded in 2000, Luxor CRM is a privately-held company, headquartered in Toronto, Canada. Luxor CRM has acquired a noted clientele across North America and abroad and has a reputation of being the most reliable and trusted CRM vendor.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/4/2017 via BNC Analysis

Visiativ, acquired Solo Solution Autonome

synopsis: Visiativ, publisher and integrator of innovative platforms, announces the finalization of the acquisition of Solo Solution Autonome, publisher of CRM solutions marketed under the Aquarelle brand.
buyer: Visiativ (ENXTPA:ALVIV:$153.56)
Visiativ SA is a France-based company engaged in the information technology (IT) consulting and other services. The Company offers integration services for various enterprises, active in the fields of industry, retail and services. "
target: Solo Solution Autonome
Solo Solution Autonome, based in France, is a publisher of CRM solutions marketed under the Aquarelle brand.
price ($mm)
rev ($mm)
$4
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/4/2016 via BNC Analysis

1C, acquired amoCRM

synopsis: Russian enterprise software major 1C announced that it has acquired a 51 per cent stake in amoCRM. amoCRM is a simple, easy-to-use Sales Management System designed to save time and money. amoCRM’s cloud service contains information for every client, all active negotiations, current contracts and future deals.
buyer: 1C
1C is a Russian corporate CRM solution provider. 1C was founded in 1991 and specializes in the development, distribution, publishing and support of computer software for business and home use. "
target: amoCRM
amoCRM is a simple, easy-to-use Sales Management System designed to save time and money. It helps users manage leads and monitor your sales pipeline in only a few clicks. amoCRM’s cloud service contains information for every client, all active negotiations, current contracts and future deals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2016 via BNC Analysis

Senior Sistemas S.A., acquired Work CRM

synopsis: Senior, a company specializing in software offering for business management, people, logistics and access control - announces the acquisition of Work Labs. Specializing in CRM ( Customer Relationship Management) solutions, Work Labs develops WorkCRM, a system for relationship management with customers.
buyer: Senior Sistemas S.A.
Senior is a Brazilian software house that provides reference high performance solutions in Enterprise Resource Planning, Logistics, Human Capital and Access Control and Security Management systems to several sizes and segments companies. "
target: Work CRM
Based in Brazil, Work Labs develops WorkCRM, a system for relationship management with customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/12/2016 via BusinessWire

Accel-KKR, acquired Smart Communications

synopsis: Thunderhead announced that its Smart Communications division, the leading cloud solution for customer and business communications, has been acquired by leading private equity firm Accel-KKR. Smart Communications helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities.
buyer: Accel-KKR
Accel-KKR is a technology-focused investment firm with $4 billion in capital commitments. The firm invests in software and IT enabled businesses well-positioned for topline and bottom-line growth. "
target parent: Thunderhead Ltd.
target: Smart Communications
The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities. Hundreds of brands use Smart Communications to deliver the new generation of customer and business communications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2019
rev ($mm)
$378.75
EBITDA ($mm)
($77.82)
EBIT ($mm)
($90.97)
Net Income ($mm)
Employees
1258
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch