Like Contact Center and VoIP Division

closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/24/2022 via BNC Analysis

UBASE, acquired Hanil Networks

synopsis: UBASE, a provider of business process outsourcing (BPO) services in South Korea, has acquired a 50.1% stake in Hanil Networks from Hanil Holdings, a provider of construction materials in South Korea. Hanil Networks is a leading provider of IT services in South Korea. They offer solutions for ERP, contact centers, cyber security, networks, and more.
buyer: UBASE
UBASE is a leading provider of business process outsourcing (BPO) services in South Korea. UBASE provides their services to all major industries, including distribution, finance, manufacturing, telecom and more. They offer services for contact centers, HR, marketing, software engineering, and more. "
target parent: Hanil Holdings
target: Hanil Networks (KOSDAQ:A046110:$105.45)
Hanil Networks is a leading provider of IT services in South Korea. Hanil Networks helps their clients to integrate new technologies that enable their businesses to grow and become successful. They offer solutions and services for ERP, contact centers, cyber security, networks, and more.
price ($mm)[EV]
$82 [$92]*
rev ($mm)
$103
EBITDA ($mm)
$33
EV / rev
1.7x
EV / EBITDA
5.3x
closed 2/9/2022 via Company Press Release

Matrix Networks, acquired LANtelligence

synopsis: Matrix Networks, an IT services company based in Portland, Oregon, has acquired LANtelligence, a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements.
buyer: Matrix Networks
Matrix Networks is an IT services company based in Portland, Oregon. Matrix Networks helps businesses to improve their unified communications, network connectivity, and cloud infrastructure. They offer solutions for managed network, enterprise WiFi, contact centers, and more. "
target: LANtelligence
LANtelligence is a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements and internal process.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/2/2022 via BusinessWire

GupShup, will acquire Knowlarity

synopsis: Gupshup, the global leader in conversational engagement, will acquire Knowlarity Communications, a global leader in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries.
buyer: GupShup
Gupshup is the leading conversational engagement platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build omni-channel conversational experiences across marketing, sales and support. "
target: Knowlarity
Based in Singapore, Knowlarity enables automated communication by allowing operators to work online via Cloud. Knowlarity enables businesses to work on an effective communication network via cloud solutions such as Click to call, number masking, multi-level IVR system, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2021 via BNC Analysis

Connect Managed Services (UK) Limited, acquired Service CX Limited

synopsis: Connect Managed Services (UK) Limited has acquired Service CX, a UK-based company that provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
buyer: Connect Managed Services (UK) Limited
Connect launched in 2019, following a merger of Connect Managed Services and G3 Comms. Connect is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications and Network Services. "
target: Service CX Limited
UK-based Service CX provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/2/2021 via PR Newswire

TTEC Holdings, Inc., will acquire Avtex Solutions, LLC

synopsis: TTEC Holdings, Inc. will acquire Avtex, an award-winning full-service CX (customer experience) technology and solutions leader. With this acquisition, TTEC will further expand its position as one of the leading global CX technology innovators and largest providers of end-to-end digital customer experience solutions worldwide.
buyer: TTEC Holdings, Inc. (TTEC:$1,949.25)
TTEC Holdings, Inc. is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers CX technology and operational CX orchestration at scale through its cloud-based CXaaS (Customer Experience as a Service) platform. "
target parent: Norwest Equity Partners
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/6/2020 via BusinessWire

Sabio, acquired Coverage Communication

synopsis: Sabio, an innovative contact center solutions provider focused on helping businesses reduce costs whilst improving the customer experience, has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Coverage Communication
Coverage Group is one of France’s leading independent providers of customer experience and communications technology solutions. Formed in 2007, Paris-based Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/21/2020 via BusinessWire

Avtex Solutions, LLC, will purchase Portfolio of Genesys Customers from Communications Products, Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
seller: Communications Products, Inc.
The acquisition includes the portfolio of Genesys customers from Communications Products, Inc. (CPI). CPI is an Indiana-based provider of contact center and communication solutions. Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/15/2019 via BusinessWire

Avtex Solutions, LLC, acquired Automated Voice & Data Solutions

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Automated Voice & Data Solutions
Automated Voice & Data Solutions (AVDS) is a Houston-based leader in contact center and customer experience communications solutions. AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/14/2019 via BusinessWire

Sabio, acquired Callware

synopsis: The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Callware
Callware is Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via Company Press Release

Logicalis, acquired Clarotech Consulting

synopsis: Logicalis, an international IT solutions and managed services provider, has acquired Clarotech, a South African Information and Communications Technology company offering consulting, products and support services to businesses of all sizes and types. Clarotech provides services for computing, communications, call centre, and endpoint management.
buyer parent: Datatec Limited
buyer: Logicalis
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Logicalis designs, builds and supports ICT solutions for customers all over the world. "
target: Clarotech Consulting
Clarotech Consulting is a South African Information and Communications Technology (ICT) company offering consulting, products and support services to businesses of all sizes and types. The company provides services for computing, communications, call centre, and endpoint management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Wavenet Limited, acquired Solar Communications Group Limited

synopsis: Wavenet, a leading UK supplier of business telecommunication solutions, backed by Beech Tree Private Equity, is bolstering its cloud unified communications (‘UC’) offering by acquiring Solar Communications. Established in 1988, Solar Communications is a UK-based Cloud Unified Communications specialist.
buyer parent: Beech Tree Private Equity
buyer: Wavenet Limited
Formed in 2000, Wavenet has grown to become a leading business to business communications provider with the mission of being the most trusted supplier of voice, data and cloud solutions. "
target: Solar Communications Group Limited
Established in 1988, the roots of Solar Communications lie in traditional PBX (private branch exchange) reselling, but over our 30-year history, have evolved with the market allowing us to develop into a thriving Cloud Unified Communications specialist.
price ($mm)
rev ($mm)
$19
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/12/2018 via GlobeNewswire

Norwest Equity Partners, acquired Avtex Solutions, LLC

synopsis: Norwest Equity Partners, a leading middle market investment firm, has made a significant investment in Avtex, a customer experience (CX) focused consulting and technology company that provides design, implementation, and ongoing support of solutions in the CX ecosystem, including contact center and CRM solutions.
buyer: Norwest Equity Partners
Norwest Equity Partners (NEP) is a leading middle market investment firm focused on partnering with business owners to build companies into industry leaders. With a reputation for quality investments, NEP has raised over $7 billion of capital through a series of equity and mezzanine funds. "
target parent: LaSalle Capital Group, L.P.
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2018 via BusinessWire

Avtex Solutions, LLC, acquired QoS Telesys

synopsis: Avtex, a provider of integrated interaction solutions, announced the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients engage more customers and enhance experiences by leveraging the Genesys contact center technology portfol
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: QoS Telesys
QoS Telesys is a contact center consulting firm. QoS Telesys designs and implements contact center technologies that help clients engage more customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/5/2017 via BusinessWire

Avtex Solutions, LLC, acquired The Interactive Engineering Consortium

synopsis: Avtex announced the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: The Interactive Engineering Consortium
At IEC – Interactive Engineering Consortium – their mission is to provide the absolute best of the best when it comes to developing, implementing, and consulting for on-premises and cloud contact centers using Genesys & Interactive Intelligence technology solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/17/2017 via PR Newswire

ConvergeOne, LLC, acquired Strategic Products and Services (SPS)

synopsis: ConvergeOne, a leading IT services provider of collaboration and technology solutions, announced that it has acquired Strategic Products and Services ("SPS"), a global, multivendor communication and networking managed service provider headquartered in New Jersey.
buyer parent: Clearlake Capital Group, L.P.
buyer: ConvergeOne, LLC (CVON:$1,401.33)
Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. "
target: Strategic Products and Services (SPS)
Strategic Products and Services (SPS) is a multivendor communication and networking managed service provider. SPS provides strategy, consulting, design, implementation, support and managed services for interconnected communication systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/26/2017 via Company Press Release

Sabio, acquired DatapointEurope

synopsis: Customer experience technology specialist Sabio has announced acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: DatapointEurope
Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2017 via BusinessWire

Avtex Solutions, LLC, acquired Integrated Access Solutions

synopsis: Avtex, a provider of Customer Interaction Management Solutions, announced that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: Integrated Access Solutions
Integrated Access Solutions (IAS) provides full-service unified communications and contact center solutions. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/5/2016 via BusinessWire

Connex Telecommunications Inc., acquired Dependable IT Inc.

synopsis: Connex Telecommunications Inc., a telecommunications provider to large and midsize enterprise customers, has acquired Dependable IT Inc. (DIT). DIT provides multiple versatile forms of technical support, including outsourced technical and sales call centre support, computer networking services, remote diagnostics, and onsite desktop service.
buyer: Connex Telecommunications Inc.
Connex specializes in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks. They have expertise in Voice, Video and Data solutions for traditional and next generation converged networks."
target: Dependable IT Inc.
Dependable IT Inc. provides multiple versatile forms of technical support, including outsourced technical and sales call centre support, computer networking services, remote diagnostics, and onsite desktop service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/18/2015 via BNC Analysis

Eckoh Plc, acquired Product Support Solutions

synopsis: Eckoh PLC, a payments technology group, has acquired Product Support Solutions Inc., an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: Product Support Solutions
PSS Help is an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions. They are based in Dublin, California.
price ($mm)[EV]
$7.69 [$3.69]
rev ($mm)
$17
EBITDA ($mm)
EV / rev
0.2x
EV / EBITDA
closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/2/2021 via PR Newswire

TTEC Holdings, Inc., will acquire Avtex Solutions, LLC

synopsis: TTEC Holdings, Inc. will acquire Avtex, an award-winning full-service CX (customer experience) technology and solutions leader. With this acquisition, TTEC will further expand its position as one of the leading global CX technology innovators and largest providers of end-to-end digital customer experience solutions worldwide.
buyer: TTEC Holdings, Inc. (TTEC:$1,949.25)
TTEC Holdings, Inc. is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers CX technology and operational CX orchestration at scale through its cloud-based CXaaS (Customer Experience as a Service) platform. "
target parent: Norwest Equity Partners
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/27/2020 via BusinessWire

Avtex Solutions, LLC, acquired Aria Solutions Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, has announced its acquisition of Aria Solutions, a leader in contact center and customer experience solutions based in Calgary, Alberta, Canada.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Aria Solutions Inc.
Aria Solutions is a leading provider of contact center and customer engagement solutions. They leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/21/2020 via BusinessWire

Avtex Solutions, LLC, will purchase Portfolio of Genesys Customers from Communications Products, Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
seller: Communications Products, Inc.
The acquisition includes the portfolio of Genesys customers from Communications Products, Inc. (CPI). CPI is an Indiana-based provider of contact center and communication solutions. Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via Company Press Release

Avtex Solutions, LLC, acquired NuSoft Solutions, Inc

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, has acquired NuSoft Solutions, a leader in digital consulting solutions across the Microsoft ecosystem. NuSoft focuses on implementing and integrating Microsoft Dynamics 365 solutions that help their clients transform their processes and boost customer engagement.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: NuSoft Solutions, Inc
NuSoft Solutions is a leader in digital consulting solutions across the Microsoft ecosystem. NuSoft focuses on implementing and integrating Microsoft Dynamics 365 solutions that help their clients transform their processes and boost customer engagement across a wide range of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/15/2019 via BusinessWire

Avtex Solutions, LLC, acquired Automated Voice & Data Solutions

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Automated Voice & Data Solutions
Automated Voice & Data Solutions (AVDS) is a Houston-based leader in contact center and customer experience communications solutions. AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/20/2018 via BusinessWire

Avtex Solutions, LLC, acquired Adapt Telephony Services, LLC.

synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based in the Chicago area. Adapt has spent more than 20 years implementing and integrating Genesys® solutions for clients in a wide range of industries, most notably financial services.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Adapt Telephony Services, LLC.
Adapt was established with the goal of unifying traditional telephony with omni-channel communications for contact center clients. Adapt’s longstanding partnership with Genesys® has enabled them to be an innovation leader in the market.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/12/2018 via GlobeNewswire

Norwest Equity Partners, acquired Avtex Solutions, LLC

synopsis: Norwest Equity Partners, a leading middle market investment firm, has made a significant investment in Avtex, a customer experience (CX) focused consulting and technology company that provides design, implementation, and ongoing support of solutions in the CX ecosystem, including contact center and CRM solutions.
buyer: Norwest Equity Partners
Norwest Equity Partners (NEP) is a leading middle market investment firm focused on partnering with business owners to build companies into industry leaders. With a reputation for quality investments, NEP has raised over $7 billion of capital through a series of equity and mezzanine funds. "
target parent: LaSalle Capital Group, L.P.
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2018 via BusinessWire

Avtex Solutions, LLC, acquired QoS Telesys

synopsis: Avtex, a provider of integrated interaction solutions, announced the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients engage more customers and enhance experiences by leveraging the Genesys contact center technology portfol
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: QoS Telesys
QoS Telesys is a contact center consulting firm. QoS Telesys designs and implements contact center technologies that help clients engage more customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/5/2017 via BusinessWire

Avtex Solutions, LLC, acquired The Interactive Engineering Consortium

synopsis: Avtex announced the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: The Interactive Engineering Consortium
At IEC – Interactive Engineering Consortium – their mission is to provide the absolute best of the best when it comes to developing, implementing, and consulting for on-premises and cloud contact centers using Genesys & Interactive Intelligence technology solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2017 via BusinessWire

Avtex Solutions, LLC, acquired Integrated Access Solutions

synopsis: Avtex, a provider of Customer Interaction Management Solutions, announced that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
target: Integrated Access Solutions
Integrated Access Solutions (IAS) provides full-service unified communications and contact center solutions. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/1/2016 via PR Newswire

Avtex Solutions, LLC, acquired Webfortis, LLC

synopsis: Avtex, a leading customer experience technology deployment and consulting company, announces that it has acquired Webfortis, a Microsoft Dynamics CRM provider. Webfortis is a nationally recognized thought leader in system integration and an expert in deploying software applications across the Microsoft product lines.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex, a Microsoft Gold Partner and Interactive Intelligence Platinum Elite Partner, is a Customer Experience technology deployment partner that provides professional services and consulting encompassing a full suite of solutions. "
target: Webfortis, LLC
As a Microsoft Gold Partner, Webfortis is a nationally recognized thought leader in system integration and an expert in deploying software applications across the Microsoft product lines, including Office 365, SharePoint, Parature, Power BI, Dynamics Marketing, Social Engagement, and SQL Server.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/25/2014 via BusinessWire

LaSalle Capital Group, L.P., acquired Avtex Solutions, LLC

synopsis: LaSalle Capital, a Chicago-based investment firm, and Marquette Companies announced that LaSalle Capital has purchased Minneapolis-based Avtex Solutions, a leading provider of integrated customer experience technology solutions.
buyer: LaSalle Capital Group, L.P.
LaSalle Capital is a leading private equity firm with extensive experience in the lower middle market. They currently manage two funds totaling over $330 million in capital. Their team has deep experience in partnering with management teams to grow and develop small businesses. "
target parent: Pohlad Family Companies
target: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2012 via BusinessWire

Avtex Solutions, LLC, acquired Reliant CCS

synopsis: Avtex, a provider of integrated, interaction solutions, announced the acquisition of Reliant CCS, a contact center solutions provider based in Greenville, South Carolina. The acquisition expands Avtex’s already strong geographic reach by strengthening their presence in the southeast.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Reliant CCS
Reliant CCS is a contact center solutions provider in the customer service space. The company's team members serve a distinguished list of clients, including Fortune 500 companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/10/2010 via BusinessWire

Avtex, Inc., acquired Convergent Solutions

synopsis: Avtex Solutions, LLC announced the acquisition of Convergent, a technology solutions provider recognized nationally for its expertise in Microsoft Unified Communications (UC) and storage solutions.
buyer parent: Pohlad Family Companies
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Convergent Solutions
Convergent, a technology solution provider and one of the nation’s most experienced providers of Microsoft Unified Communications (UC), has a proven track record in solving difficult IT challenges by aligning technology with business strategy.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2008 via BusinessWire

Carl R. Pohlad Family Holdings, acquired Avtex, Inc.

synopsis: The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications solution provider based in Minneapolis. The deal closed today. Terms were not disclosed.
buyer: Carl R. Pohlad Family Holdings
Marquette Financial Companies is a $1 billion financial services company owned by the Carl Pohlad family in Minneapolis, Minn. The privately held company has a diversified portfolio of banks and specialty financial service companies. "
target: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/27/2007 via BusinessWire

Avtex, Inc., acquired Perimeter Technology

synopsis: Avtex, Inc. has acquired Perimeter Technology of Georgia. Avtex is the largest reseller of the Interactive Intelligence suite of products. Interactive Intelligence, Inc., of Indianapolis, is a global company specializing in software for Contact Center, IP Telephony and Messaging applications.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Perimeter Technology
Perimeter Technology is a premier provider of Call Center solutions and services for Interactive Intelligence’s Interaction Center Platform, an all-in-one multi-channel software platform for contact centers, the enterprise and the remote and mobile workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2006 via BusinessWire

Avtex, Inc., acquired Interactive Solutions International LLC

synopsis: In a move that merges two leaders in call center and IP telephony solutions, Avtex, Inc. of Minneapolis, MN has acquired Interactive Solutions International LLC (ISI) of Cincinnati, OH. The combined companies will operate as Avtex, Inc. headquartered in Minneapolis, MN.
buyer: Avtex, Inc.
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
target: Interactive Solutions International LLC
Interactive Solutions International LLC, author of iTEL-ip, is a premier provider of technology solutions and service for Interactive Intelligence's Interaction Center Platform, developing applications that leverage the IP telephony expertise of core partners, Interactive Intelligence and Microsoft.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/21/2022 via BusinessWire

Medallia, acquired CXTeam

synopsis: Medallia, Inc., the global leader in customer and employee experience, announced the acquisition of CXTeam, a leading customer experience consulting firm headquartered in Mexico with customers throughout Latin America.
buyer parent: Thoma Bravo, LLC
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. "
target: CXTeam
CXTeam is a leading customer experience consulting firm headquartered in Mexico with customers throughout Latin America. CXTeam provides companies in the region with CX training, strategy design, native language services and implementation, as well as numerous business consulting services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/9/2022 via Company Press Release

Valtech SA, acquired Evident B.V.

synopsis: Valtech, a global business transformation agency, announced the acquisition of B2B digital consultancy, Evident. With a 100% focus on B2B and 20+ years of experience, they identify and address digital opportunities for manufacturers, distributors and service providers in Europe.
buyer: Valtech SA (ENXTPA:LTE:$213.20)
Valtech, based in London, is a global business transformation agency delivering innovation with a purpose. The company enables clients to anticipate tomorrow’s trends and connect more directly with consumers across their digital and physical touchpoints while optimizing time-to-market and ROI. "
target: Evident B.V.
Evident is a B2B digital consultancy based in Utrecht. With a 100% focus on B2B and 20+ years of experience, they identify and address digital opportunities for manufacturers, distributors and service providers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/24/2022 via BNC Analysis

UBASE, acquired Hanil Networks

synopsis: UBASE, a provider of business process outsourcing (BPO) services in South Korea, has acquired a 50.1% stake in Hanil Networks from Hanil Holdings, a provider of construction materials in South Korea. Hanil Networks is a leading provider of IT services in South Korea. They offer solutions for ERP, contact centers, cyber security, networks, and more.
buyer: UBASE
UBASE is a leading provider of business process outsourcing (BPO) services in South Korea. UBASE provides their services to all major industries, including distribution, finance, manufacturing, telecom and more. They offer services for contact centers, HR, marketing, software engineering, and more. "
target parent: Hanil Holdings
target: Hanil Networks (KOSDAQ:A046110:$105.45)
Hanil Networks is a leading provider of IT services in South Korea. Hanil Networks helps their clients to integrate new technologies that enable their businesses to grow and become successful. They offer solutions and services for ERP, contact centers, cyber security, networks, and more.
price ($mm)[EV]
$82 [$92]*
rev ($mm)
$103
EBITDA ($mm)
$33
EV / rev
1.7x
EV / EBITDA
5.3x
closed 2/9/2022 via Company Press Release

Matrix Networks, acquired LANtelligence

synopsis: Matrix Networks, an IT services company based in Portland, Oregon, has acquired LANtelligence, a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements.
buyer: Matrix Networks
Matrix Networks is an IT services company based in Portland, Oregon. Matrix Networks helps businesses to improve their unified communications, network connectivity, and cloud infrastructure. They offer solutions for managed network, enterprise WiFi, contact centers, and more. "
target: LANtelligence
LANtelligence is a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements and internal process.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/9/2022 via Company Press Release

Bilot will be merged with Vincit Oy,

synopsis: Vincit, a software development and design company, is merging with Bilot, an independent, creative and genuinely customer-focused business technology company. Both companies are based in Finland.
buyer: Vincit Oy (HLSE:VINCIT:$70.66)
Vincit is a software development and design company based in Tampere, Finland. The company provides software development, service design, and ICT outsourcing services. Founded in 2007, Vincit employs more than 320 professionals and is ranked first in Europe in the Great Place to Work study. "
target: Bilot (HLSE:BILOT:$27.34)
Bilot is an independent, creative and genuinely customer-focused business technology company. Founded in 2005 by leading experts in their field, they are a growth company and regarded as a pioneer when it comes to adopting and developing the latest SAP and Microsoft solutions.
price ($mm)
rev ($mm)
$28
EBITDA ($mm)
$2
EV / rev
0.0x
EV / EBITDA
0.0x
closed 2/3/2022 via BNC Analysis

Qentelli, acquired NCS Technologies

synopsis: Qentelli, a leading global technology company focusing on continuous delivery through orchestrated engineering, announced it has acquired NCS Technologies, a New Jersey based provider of Digital Transformation, Customer Experience, and Robotic Process Automation (RPA) solutions to enterprises.
buyer: Qentelli
A Continuous Delivery Company, founded on Software Engineering as the core philosophy. Qentelli brings the best of the breed practices from Software Development and Quality Assurance to Quality Engineering and DevOps, thus ensuring higher quality applications at the velocity your business demands. "
target: NCS Technologies
NCS Technologies is a New Jersey based provider of Digital Transformation, Customer Experience, and Robotic Process Automation (RPA) solutions to enterprises.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2021 via Company Press Release

MediaMonks B.V., acquired Maverick Digital

synopsis: MediaMonks, a global production company, has acquired Maverick Digital, a leading Salesforce consulting and implementation partner. Maverick Digital enables companies to win more customers and build deeper connections. Their services helps clients to maximize Salesforce user adoption and improve customer experiences.
buyer parent: S4 Capital LLC
buyer: MediaMonks B.V.
MediaMonks, based in the Netherlands, is a global production company that works with clients across industries to craft amazing work for leading businesses and brands. Its production capabilities span the entire creative spectrum, covering anything one could possibly want from a partner and more. "
target: Maverick Digital
Maverick Digital is a leading Salesforce consulting and implementation partner. Maverick Digital enables companies to win more customers and build deeper connections. Their services helps clients to maximize Salesforce user adoption and improve customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via BusinessWire

Brillio, acquired Standav

synopsis: Brillio, a leader in digital technology services, has acquired Standav, a premier Salesforce consulting and system integration firm. The acquisition will integrate Standav’s deep expertise in quote-to-cash, price management, and enterprise sales transformation into Brillio’s burgeoning Lead-to-Revenue (LTR) transformation practice.
buyer parent: Bain Capital
buyer: Brillio
Brillio is a leading global digital consulting and technology services provider. Brillio helps customers accelerate what matters to their business by leveraging its expertise in agile engineering to bring human-centric products to market at warp speed. "
target: Standav
Standav Corp is a leading consulting firm driving digital transformations that help enterprises revolutionize the customer experience. Being a technology partner to several Fortune 500 firms, Standav delivers client-focused solutions with maximum impact on their business.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/22/2021 via GlobeNewswire

Thirdera, LLC, acquired APPOXIO

synopsis: Thirdera, the world’s largest pure-play ServiceNow partner, has acquired APPOXIO, a Calgary-based, digital agency focused solely on the ServiceNow platform in the areas of scoped application (NOW Platform), Service Portal (UI/UX Design & Portal Development), Customer Service Management (CSM) and Integrations.
buyer parent: Sunstone Partners
buyer: Thirdera, LLC
Thirdera is an Elite-level ServiceNow partner. The firm enables mid-market and enterprise customers to leverage the full power of ServiceNow through complete, workflow-enabled services. "
target: APPOXIO
APPOXIO is a Calgary-based, digital agency focused solely on the ServiceNow platform in the areas of scoped application (NOW Platform), Service Portal (UI/UX Design & Portal Development), Customer Service Management (CSM) and Integrations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2021 via BusinessWire

Accenture, will acquire Experity Brazil

synopsis: Accenture, a global professional services company, will acquire Experity, a leading provider of cloud-based customer experience and commerce solutions in Brazil. Experity offers consulting, support and other related services for leading cloud-based platforms. They help their clients to implement the best CRM and CX systems available.
buyer: Accenture (ACN:$53,736.36)
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Accenture offers Strategy and Consulting, Interactive, Technology, and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. "
target: Experity Brazil
Experity is a leading provider of cloud-based customer experience and commerce solutions in Brazil. Experity offers consulting, support and other related services for leading cloud-based platforms. They help their clients to implement the best CRM and CX systems available.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2021 via BNC Analysis

Connect Managed Services (UK) Limited, acquired Service CX Limited

synopsis: Connect Managed Services (UK) Limited has acquired Service CX, a UK-based company that provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
buyer: Connect Managed Services (UK) Limited
Connect launched in 2019, following a merger of Connect Managed Services and G3 Comms. Connect is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications and Network Services. "
target: Service CX Limited
UK-based Service CX provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/27/2021 via BNC Analysis

Smile SA, acquired UX-Republic SAS

synopsis: Smile announces the acquisition of UX-Republic, a digital services company founded in 2013 that specializes in user experience and user interfaces. UX-Republic, based in Paris and Bordeaux, employs 85 people and has customers that include big names such as Société Générale, BNP Paribas, AXA, and Fnac-Darty.
buyer parent: Keensight Capital
buyer: Smile SA
Based in France, Smile SA is a European leader in digital and open source (consulting, integration, and outsourcing). They support companies in diverse fields such as Digital, Business Apps, Embedded & IOT, and Infrastructure. "
target: UX-Republic SAS
UX-Republic is a digital services company founded in 2013 that specializes in user experience and user interfaces. UX-Republic is based in Paris and Bordeaux and employs 85 people.
price ($mm)
rev ($mm)
$9
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 4/7/2021 via BNC Analysis

Nexion Technologies Ltd., will acquire WerkDone

synopsis: Nexion Technologies has announced that it has entered into an agreement to purchase Singapore based WerkDone. WerkDone provides smart technology services in workspace, community and cloud, and retail sale of security and fire-fighting equipment.
buyer: Nexion Technologies Ltd.
Nexion Technologies are a well-established ICT solution provider headquartered in Hong Kong focusing on the provision of cyber infrastructure and cyber security solutions. They started as a system integrator providing services to telecommunications service providers and large enterprises. "
target: WerkDone
WerkDone, based in Singapore, provides smart technology services in workspace, community and cloud, and retail sale of security and fire-fighting equipment. Established in 2018, they have successfully deployed its smart technology solutions to more than 100 clients and 50,000 end users in Singapore.
price ($mm)
$0.87
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2021 via GlobeNewswire

Kava Labs, acquired Crank Studio

synopsis: The leading crypto DeFi platform, Kava, has announced the acquisition of the professional service provider Crank Studio, an independent UI/UX design communication company that combines technology and creativity, to catalyze the adoption of security-first DeFi while improving the experience for all users.
buyer: Kava Labs
Kava is a multi-asset DeFi platform that offers stablecoins, loans, and other financial services for users of major cryptocurrency assets including BTC, XRP, BNB and ATOM to name a few. Users can collateralize their crypto assets in exchange for Kava’s stablecoin, USDX. "
target: Crank Studio
Crank Studio, based in Canada, is an independent UI/UX design communication company that combines technology and creativity to strategically position brands in the market and drive business results. With a global client base, Crank Studio has delivered design results across various industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/2/2021 via PR Newswire

TTEC Holdings, Inc., will acquire Avtex Solutions, LLC

synopsis: TTEC Holdings, Inc. will acquire Avtex, an award-winning full-service CX (customer experience) technology and solutions leader. With this acquisition, TTEC will further expand its position as one of the leading global CX technology innovators and largest providers of end-to-end digital customer experience solutions worldwide.
buyer: TTEC Holdings, Inc. (TTEC:$1,949.25)
TTEC Holdings, Inc. is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers CX technology and operational CX orchestration at scale through its cloud-based CXaaS (Customer Experience as a Service) platform. "
target parent: Norwest Equity Partners
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/18/2021 via BNC Analysis

Magellan Partners, acquired Keralia SAS

synopsis: To strengthen its consulting activities and its IT activities specializing in Enterprise Service Management (ESM), the Magellan Partners group has acquired Keralia Consulting.
buyer: Magellan Partners
Paris-based Magellan Consulting is a strategy, management and information systems consulting firm specializing in the digital transformation of companies. They have been advising, inventing, integrating and securing the technologies of the future to open up new development routes for their clients. "
target: Keralia SAS
With 40 consultants, France-based Keralia Consulting specializes in the ServiceNow platform, a leading software suite in the management of IT services, human resources and business customers.
price ($mm)
rev ($mm)
$6
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 1/30/2021 via BNC Analysis

Happiest Minds Technologies, will acquire Pimcore Global Services

synopsis: Happiest Minds Technologies Ltd, a next gen IT solutions & services company in India, will acquire Pimcore Global Services (PGS), a digital e-commerce and data management solutions company. PGS is a digital transformation enabler that helps enterprises grow. They offer services for customer experience, digital commerce, data management, and cloud.
buyer: Happiest Minds Technologies (BSE:543227:$98.36)
Happiest Minds is a next gen IT solutions & services company in India. Happiest Minds offers high degree of skills, IPs and domain expertise across a set of focused areas that include IT services, product engineering services, infrastructure management, security, testing and consulting. "
target: Pimcore Global Services
Pimcore Global Services (PGS) is a digital e-commerce and data management solutions company. PGS is a digital transformation enabler that helps enterprises to differentiate and grow. They offer services for customer experience, digital commerce, data management, and cloud.
price ($mm)
$8.25
rev ($mm)
$11
EBITDA ($mm)
EV / rev
0.8x
EV / EBITDA
announced 1/13/2021 via PR Newswire

Cognizant Technology Solutions, will acquire Servian

synopsis: Cognizant announced it has entered into an agreement to acquire Servian, a Sydney, Australia-based, privately-held enterprise transformation consultancy specializing in data analytics, artificial intelligence, digital services, experience design, and cloud.
buyer: Cognizant Technology Solutions (CTSH:$17,914.00)
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. The company's unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. "
target: Servian
Servian is an Australian consulting firm that help organisations leverage data to gain competitive advantage. Servian designs, delivers and manages innovative data & analytics, digital, customer engagement and cloud solutions that help their clients to sustain competitive advantage.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/9/2020 via Company Press Release

Wunderman Thompson, acquired Velvet Consulting

synopsis: Wunderman Thompson has acquired Velvet Consulting, a leading French customer experience consultancy. By combining marketing, data science, and technology, Velvet Consulting enables its clients to better understand and communicate with consumers to deliver business growth.
buyer parent: WPP Group, plc
buyer: Wunderman Thompson
Wunderman Thompson exists to inspire growth for ambitious brands. Part creative agency, part consultancy, and part technology company, Wunderman Thompson's experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. "
target: Velvet Consulting
Velvet Consulting is a leading French customer experience consultancy. From strategy through to technology implementation, Velvet provides a fully-integrated global consulting approach to help businesses become more client-centric by combining marketing, data, digital, technology, and creativity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Contact Center and VoIP Division


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Sage Innovations, LLC

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Avtex Solutions, LLC

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Clarotech Consulting

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Avtex Solutions, LLC

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The Interactive Engineering Consortium

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Sage Innovations, LLC

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Aria Solutions Inc.

Communications Products, Inc.

NuSoft Solutions, Inc

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The Interactive Engineering Consortium

Integrated Access Solutions

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Digital Voice Systems, Inc.

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Evident B.V.

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Bilot

NCS Technologies

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APPOXIO

Experity Brazil

Service CX Limited

UX-Republic SAS

WerkDone

Crank Studio

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Keralia SAS

Pimcore Global Services

Servian

Velvet Consulting

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rev ($mm)
$1,740.72
EBITDA ($mm)
$670.63
EBIT ($mm)
$409.13
Net Income ($mm)
$194.30
Employees
4700
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Ticker: GTT
 
 
 
 
 
 
 
 
Global Telecom & Technology, Inc.
Global Telecom & Technology, Inc.
Global Telecom & Technology, Inc. operates a global Tier 1 IP network connecting to any location in the world and with any application in the cloud. Their cloud networking services provide a better way for multinational clients to embrace the cloud.
year
2019
rev ($mm)
$1,680.30
EBITDA ($mm)
$385.40
EBIT ($mm)
$151.00
Net Income ($mm)
Employees
3000
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Ticker: NET
 
 
 
 
 
 
 
 
CloudFlare, Inc.
CloudFlare, Inc.
Cloudflare protects and accelerates Internet applications online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its global network, improving performance while decreasing spam and other attacks.
year
2021
rev ($mm)
$656.43
EBITDA ($mm)
($81.50)
EBIT ($mm)
($127.30)
Net Income ($mm)
Employees
2240
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Ticker: EGHT
 
 
 
 
 
 
 
 
8x8, Inc.
8x8, Inc.
8x8, Inc. provides secure and reliable enterprise cloud communications solutions. 8x8's cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible SaaS alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
year
2021
rev ($mm)
$581.29
EBITDA ($mm)
($134.51)
EBIT ($mm)
($151.28)
Net Income ($mm)
Employees
1696
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Ticker: LSE:DAY
 
 
 
 
 
 
 
 
Daisy Group plc
Daisy Group plc
Daisy is a fast-growing independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. It offers network services, such as fixed line and rentals, number translation, and select services.
year
2014
rev ($mm)
$533.62
EBITDA ($mm)
$79.82
EBIT ($mm)
($12.30)
Net Income ($mm)
Employees
1545
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Ticker: XTRA:QSC
 
 
 
 
 
 
 
 
QSC AG
QSC AG
QSC AG is a service provider for voice and data communication, as well as ICT services. It is the first provider to operate an Open Access platform in Germany, which unites a wide range of broadband technologies to offer national and international site networking, including Managed Services.
year
2020
rev ($mm)
$217.47
EBITDA ($mm)
($26.72)
EBIT ($mm)
($42.82)
Net Income ($mm)
$80.54
Employees
860
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Ticker: ASX:OTW
 
 
 
 
 
 
 
 
Over the Wire Holdings Limited
Over the Wire Holdings Limited
Over the Wire is a Telecommunications and IT solution provider in Australia. Over the Wire specializes in converged voice and data networks, data centres, and hosted infrastructure solutions for corporate clients. Their core offerings include data networks, voice, managed cloud, and colocation.
year
2020
rev ($mm)
$62.73
EBITDA ($mm)
$10.94
EBIT ($mm)
$5.45
Net Income ($mm)
$3.60
Employees
0
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Ticker: AIM:ARTA
 
 
 
 
 
 
 
 
Artilium Plc
Artilium Plc
Artilium is a demonstrated leader in the development of next generation communication technologies. Artilium's strategy focuses on supporting its customers to successfully grow their business by providing flexible, cost effective and innovative solutions.
year
2017
rev ($mm)
$12.84
EBITDA ($mm)
($0.26)
EBIT ($mm)
($1.78)
Net Income ($mm)
Employees
73
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Ticker: OTCPK:KTEL
 
 
 
 
 
 
 
 
KonaTel
KonaTel
KonaTel provides cellular products and services in various retail and wholesale markets in the United States. The company provides innovative mobile options, competitive prices, wireless invoice analysis & optimization, and outstanding support that empowers clients to expand their business.
year
2018
rev ($mm)
$9.72
EBITDA ($mm)
($1.66)
EBIT ($mm)
($1.90)
Net Income ($mm)
Employees
18
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Ticker: ASX:5GN
 
 
 
 
 
 
 
 
5G Networks Limited
5G Networks offers a level of broadband services that businesses can rely upon to succeed. They provide state of the art services ranging from Integrated Fibre and Wireless, High Speed Internet Access and Cloud Computing Services.
year
2020
rev ($mm)
$45.35
EBITDA ($mm)
$2.39
EBIT ($mm)
($0.24)
Net Income ($mm)
Employees
0
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Ticker: TTEC
 
 
 
 
 
 
 
 
TTEC Holdings, Inc.
TTEC Holdings, Inc.
TTEC Holdings, Inc. is a leading digital global customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative customer experience, engagement, and growth solutions.
year
2020
rev ($mm)
$1,949.25
EBITDA ($mm)
$292.63
EBIT ($mm)
$213.76
Net Income ($mm)
$118.65
Employees
56200
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Ticker: ENXTAM:MAJ
 
 
 
 
 
 
 
 
Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
year
2021
rev ($mm)
$1,912.60
EBITDA ($mm)
$150.94
EBIT ($mm)
$109.77
Net Income ($mm)
$84.44
Employees
69000
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Ticker: HLSE:BILOT
 
 
 
 
 
 
 
 
Bilot
Bilot
Bilot is an independent, creative and genuinely customer-focused business technology company. Founded in 2005 by leading experts in their field, they are a growth company and regarded as a pioneer when it comes to adopting and developing the latest SAP and Microsoft solutions.
year
2021
rev ($mm)
$27.34
EBITDA ($mm)
$2.25
EBIT ($mm)
$1.23
Net Income ($mm)
$0.67
Employees
197
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Ticker: OTCPK:MCCX
 
 
 
 
 
 
 
 
McorpCX,Inc.
McorpCX,Inc.
McorpCX, Inc. is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. The company is engaged in the business of developing and delivering technology-enabled products to help clients improve customer satisfaction.
year
2019
rev ($mm)
$14.81
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
$1.11
Employees
76
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Ticker: TSE:9246
 
 
 
 
 
 
 
 
Project Company Co., Ltd.
Project Company Co., Ltd.
Project Company is a Japanese provider of digital transformation services. Project Company helps their clients to quickly grow their business and increase their profits. They provide services for ERP, big data, CRM, UI/UX consulting, digital marketing, and more.
year
2021
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
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Ticker: OTCPK:ATGN
 
 
 
 
 
 
 
 
Altigen Communications, Inc.
Altigen Communications, Inc.
Altigen is a Microsoft Cloud Solutions provider of Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises.
year
2021
rev ($mm)
$11.06
EBITDA ($mm)
$0.45
EBIT ($mm)
$0.25
Net Income ($mm)
Employees
61
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Ticker: ENXTPA:ALUMS
 
 
 
 
 
 
 
 
Umanis
Umanis provides IT consulting and engineering services primarily in France. They specialize in big data, business intelligence and customer relationship management. They were founded in 1990 and are based in France.
year
2021
rev ($mm)
$246.40
EBITDA ($mm)
$27.39
EBIT ($mm)
$24.28
Net Income ($mm)
$21.82
Employees
2465
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Ticker: CPSE:COLUM
 
 
 
 
 
 
 
 
Columbus A/S
Columbus A/S
Columbus is an international consultancy serving customers worldwide. They are experts in the retail, food and manufacturing industries. They know about these industries’ processes, needs and wants in-depth through years of ERP implementations.
year
2020
rev ($mm)
$307.67
EBITDA ($mm)
$13.47
EBIT ($mm)
$9.84
Net Income ($mm)
Employees
2000
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Ticker: SET:BE8
 
 
 
 
 
 
 
 
Beryl 8 Plus
Beryl 8 Plus
Beryl 8 Plus (BE8) is a leading end-to-end technology consulting company based in Thailand. BE8 specializes in intelligent cloud-based solutions that drives business success across a wide range of industries. They offer solutions for CRM, big data & AI, managed services, and more.
year
2021
rev ($mm)
$10.97
EBITDA ($mm)
$2.52
EBIT ($mm)
$2.44
Net Income ($mm)
$2.38
Employees
0
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Ticker: LSE:DEV
 
 
 
 
 
 
 
 
Dev Clever
Dev Clever
Dev Clever is a bespoke software development company in the UK. Dev Clever helps brands and retailers to redefine how they communicate with their existing and potential clients. Their engagement solutions include instant win promotions, augmented reality games, and virtual reality experiences.
year
2019
rev ($mm)
$0.58
EBITDA ($mm)
($1.03)
EBIT ($mm)
($1.04)
Net Income ($mm)
Employees
21
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Ticker: AMNG
 
 
 
 
 
 
 
 
The Amergence Group
The Amergence Group provides valuable advice and support to new businesses with its goal of accelerating their intended plans to introduce edgy, disruptive, and/or innovative technologies to the world market.
year
2009
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: ACN
 
 
 
 
 
 
 
 
Accenture
Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Accenture works at the intersection of business and technology to help clients improve their performance.
year
2022
rev ($mm)
$53,736.36
EBITDA ($mm)
$10,166.11
EBIT ($mm)
$8,242.20
Net Income ($mm)
Employees
0
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Ticker: ENXTPA:WLN
 
 
 
 
 
 
 
 
Word Systems Inc.
Word Systems Inc.
Word Systems is an information technology company that specializes in the sale and service of critical recording solutions. Word Systems provides their customers with audio, video and data capture solutions that help them to maintain compliance, and improve processes, performance and accountability.
year
2019
rev ($mm)
$2,580.56
EBITDA ($mm)
$531.59
EBIT ($mm)
$476.98
Net Income ($mm)
$337.20
Employees
11877
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Ticker: PRFT
 
 
 
 
 
 
 
 
Perficient, Inc.
Perficient, Inc.
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. Perficient delivers vision, execution and value with outstanding digital experience, business optimization and industry solutions.
year
2021
rev ($mm)
$673.71
EBITDA ($mm)
$119.14
EBIT ($mm)
$85.31
Net Income ($mm)
$44.76
Employees
4277
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Ticker: ENXTPA:SWP
 
 
 
 
 
 
 
 
Sword Group SA
Sword Group SA
Sword Group is an international leader in the delivery of Business Process Improvement solutions, Sword provides comprehensive support to customers across insurance and healthcare, energy, banking and finance, telecoms, utilities, engineering and construction and the public sector.
year
2021
rev ($mm)
$237.02
EBITDA ($mm)
$32.36
EBIT ($mm)
$26.62
Net Income ($mm)
$19.88
Employees
2329
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