Like Trinicom

closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
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closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
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closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
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closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
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announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
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closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
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announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$134,249.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
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closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
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EBITDA ($mm)
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closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
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closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
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closed 9/3/2019 via GlobeNewswire

SurveyMonkey, acquired GetFeedback

synopsis: SurveyMonkey, a leading global survey software company, has acquired customer experience management company GetFeedback, Inc. A top-rated feedback solution for Salesforce, GetFeedback serves 10,000 leading brands, which include enterprise customers like Cisco, 3M, Caterpillar, Johnson & Johnson, Walgreens, and Salesforce.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target parent: Campaign Monitor
target: GetFeedback
GetFeedback, the world's fastest growing online survey software application, was founded in 2013. GetFeedback's pioneering online survey technology allows anyone at any organization to collect customer feedback by creating engaging, branded, mobile-ready surveys.
price ($mm)
$68
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/22/2019 via GlobeNewswire

flooidCX, Corp., will acquire Resolution1, Inc

synopsis: Ontario based flooidCX, Corp. has agreed to acquire the privately-held Canadian company, Resolution1, Inc., an end to end cloud-based customer care and feedback management system. Resolution1 helps businesses gather and manage insights about consumer sentiment on their company, their brand, and on specific products or services.
buyer: flooidCX, Corp. (OTCPK:FLCX:$0.00)
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time. "
target: Resolution1, Inc
Canada based Resolution1 is an end to end cloud-based customer care and feedback management system. It helps businesses gather and manage insights about consumer sentiment on their company, brand, and products or services. Resolution1 designed its platform to grow and scale to any business's needs.
price ($mm)
$2.40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
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closed 3/28/2019 via Company Description

Brandwatch, acquired Qriously, Inc.

synopsis: Brandwatch, the world-leading social intelligence company, has acquired Qriously, a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices.
buyer: Brandwatch
Brandwatch is the world's enterprise social intelligence leader, empowering 1,400 of the planet's most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions. "
target: Qriously, Inc.
Qriously is a London-based SaaS research platform. Qriously enables businesses to accesses the mindset of billions of people all over the world by asking questions on mobile devices. Answers to those questions are used to unearth valuable insights and engage relevant audiences.
price ($mm)
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announced 3/5/2019 via Market Watch

SurveyMonkey, will acquire Usabilla B.V.

synopsis: SurveyMonkey announced that it was acquiring Usabilla, an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
buyer: SurveyMonkey (NasdaqGS:SVMK:$276.92)
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone. "
target: Usabilla B.V.
Usabilla is an Amsterdam-based maker of software that collects customer feedback about website issues. Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails.
price ($mm)
$81
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
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closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
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closed 2/3/2014 via PR Newswire

Verint Systems Inc., acquired KANA Software

synopsis: Accel-KKR, a technology-focused private equity investment firm, announced that Verint® Systems Inc. has completed its previously announced acquisition of KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is the global leader in Actionable Intelligence solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources. "
target parent: Accel-KKR
target: KANA Software
A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
price ($mm)
$514
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2012 via BNC Analysis

KANA Software, Inc., acquired Sword Ciboodle

synopsis: KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud, and used by more than 850 commercial and public sector organizations worldwide, announced it has acquired the award-winning process-based contact center provider Ciboodle from the Sword Group.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target parent: Sword Group SA
target: Sword Ciboodle
Sword Ciboodle delivers award-winning, modular CRM software to contact centers worldwide for advanced customer engagement across multiple social channels. The Sword Ciboodle platform accelerates the ability to deliver consistent customer service.
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closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
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closed 4/5/2011 via Market Wire

KANA Software, Inc., acquired Overtone, Inc.

synopsis: KANA® Software, Inc., a world leader in software solutions for Service Experience Management (SEM), has completed its acquisition of Overtone®, Inc., a leading provider of social media and customer listening platforms for large, brand name companies. The terms of the transaction were not disclosed.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. "
target: Overtone, Inc.
Overtone, Inc. is a leading provider of social media and customer listening platforms for large, brand name companies. Overtone was the first company to develop and market a listening system in the Cloud able to collect, analyze, and report on the voice of the customer wherever it was expressed.
price ($mm)
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closed 11/4/2010 via Market Wire

KANA Software, Inc., acquired Lagan Technologies

synopsis: KANA Software, Inc., the world leader in software solutions for Service Experience Management (SEM), announced it has closed the acquisition of privately held Lagan Technologies, headquartered in Belfast, Northern Ireland.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. "
target: Lagan Technologies
Lagan Technologies is the global leader in G2C (government to citizen) technology. Lagan software connects government and citizens worldwide. It enables governments and citizens to communicate online, on the phone and on the move.
price ($mm)
$47
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/23/2009 via Market Wire

Accel-KKR, acquired KANA Software, Inc.

synopsis: KANA Software, Inc., a world leader in innovative customer service solutions, announced the closing of a transaction with an affiliate of Accel-KKR, a technology-focused private equity firm, in which the Accel-KKR affiliate has bought substantially all of KANA's assets and liabilities.
buyer: Accel-KKR
Accel-KKR is a technology-focused private equity firm with over $1 billion in assets under management. The firm invests primarily in software and IT-enabled businesses well positioned for top-line and bottom-line growth. "
target: KANA Software, Inc.
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want.
price ($mm)[EV]
$39 [$40]
rev ($mm)
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EV / EBITDA
closed 6/18/2007 via BusinessWire

KANA Inc, acquired eVergance

synopsis: KANA Software, Inc., a world leader in multi-channel customer service, has completed its acquisition of eVergance Partners, LLC, a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization, knowledge management, and Web self-service deployments.
buyer: KANA Inc
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want. "
target: eVergance
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management, and strategic planning experience, eVergance offers a practical, balanced approach.
price ($mm)
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closed 2/10/2004 via BusinessWire

KANA Inc, acquired Hipbone, Inc.

synopsis: KANA(R) (NASDAQ: KANA), a leading provider of knowledge-powered customer service applications, today announced that it has closed its acquisition of Hipbone(R), Inc., a leading provider of online customer interaction solutions.
buyer: KANA Inc
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want. "
target: Hipbone, Inc.
Revenue growth in a stagnant economy demands actionable strategies for both customer retention and improved cross-sell and up-sell performance. Hipbone’s award-winning Synetry customer interaction platform boosts online revenue by quickly helping companies to reach, serve, and retain customers with
price ($mm)
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closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
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closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
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closed 7/17/2019 via BNC Analysis

Total Specific Solutions, acquired Metamicro

synopsis: Total Specific Solutions, a Dutch company that has over 50 independently managed software Business Units, has acquired Metamicro, a leading French specialty software vendor offering solutions for financial institutions. This acquisition is the third transaction by TSS in France, allowing it to take a first step in the financial services market.
buyer parent: Constellation Software, Inc.
buyer: Total Specific Solutions
Headquartered in The Netherlands, Total Specific Solutions has over 50 independently managed software Business Units. They offer them financial security, strategic guidance and share their best practices so that they can be leaders in their respective domains. "
target: Metamicro
Headquartered in France, Metamicro is a leading specialty software vendor offering solutions for financial institutions. Their quality and very rich range of features are the result of many years of experience in development and of a very deep understanding effort toward customers.
price ($mm)
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closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
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EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/17/2015 via BNC Analysis

Buffer, acquired Respondly Inc.

synopsis: Social-sharing and scheduling tool Buffer has acquired Respondly. Respondly is a customer service tool for companies that use Twitter to deal with queries and complaints — it lets managers assign tweets to team members to respond to, and collates replies and mentions to ensure that nothing gets buried in the Twitter noise.
buyer: Buffer
Buffer is the easiest way to schedule social media posts, photos and video to Twitter, Facebook, Pinterest, LinkedIn & Google+. Users can fill up Buffer with posts and Buffer schedules them. "
target: Respondly Inc.
Respondly is a customer service tool for companies that use Twitter to deal with queries and complaints — it lets managers assign tweets to team members to respond to, and collates replies and mentions to ensure that nothing gets buried in the Twitter noise.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$134,249.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/3/2014 via PR Newswire

Verint Systems Inc., acquired KANA Software

synopsis: Accel-KKR, a technology-focused private equity investment firm, announced that Verint® Systems Inc. has completed its previously announced acquisition of KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is the global leader in Actionable Intelligence solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources. "
target parent: Accel-KKR
target: KANA Software
A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
price ($mm)
$514
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2012 via BusinessWire

PTC, acquired Servigistics

synopsis: PTC completed its previously-announced acquisition of Servigistics, Inc., developer of an innovative suite of service lifecycle management (SLM) software solutions. The combination of the two companies firmly establishes PTC’smarket leadership in SLM by positioning PTC with the most comprehensive “system for service” in the industry.
buyer: PTC (PTC:$1,255.63)
PTC enables manufacturers to achieve sustained product and service advantage. The company’s technology solutions transform the way products are created and serviced across the entire product lifecycle – from conception and design to sourcing and service. "
target parent: Marlin Equity Partners
target: Servigistics
Servigistics is a provider of Service Lifecycle Management (SLM). The company's award-winning SLM platform enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain.
price ($mm)
$220
rev ($mm)
$80
EBITDA ($mm)
EV / rev
2.8x
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/6/2010 via PR Newswire

Servigistics, acquired Kaidara Software

synopsis: Servigistics, the worldwide leader in Service Lifecycle Management software, announced that it has acquired Kaidara, a provider of customer service software applications for knowledge management, intelligent search, complex diagnostics, analytics and user experience.
buyer parent: Marlin Equity Partners
buyer: Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty. "
target: Kaidara Software
Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/19/2010 via Market Wire

Cicero, Inc., acquired SOAdesk, LLC.

synopsis: Cicero Inc., a leading provider of desktop automation and integration solutions, announced that it has completed the acquisition of SOAdesk, LLC's innovative Customer Interaction Management (CIM) technology -- United Desktop.
buyer: Cicero, Inc. (US:CICN:$2.50)
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations. "
target: SOAdesk, LLC.
SOAdesk was formed to unite companies with their customers by enabling a better interaction experience. SOAdesk's unique and proven approach is to leverage 100% of each application on the desktop, by uniting the applications with seamless communications and a powerful toolbar.
price ($mm)[EV]
$1.00 [$1.06]
rev ($mm)
$0
EBITDA ($mm)
EV / rev
16.1x
EV / EBITDA
closed 12/23/2009 via Market Wire

Accel-KKR, acquired KANA Software, Inc.

synopsis: KANA Software, Inc., a world leader in innovative customer service solutions, announced the closing of a transaction with an affiliate of Accel-KKR, a technology-focused private equity firm, in which the Accel-KKR affiliate has bought substantially all of KANA's assets and liabilities.
buyer: Accel-KKR
Accel-KKR is a technology-focused private equity firm with over $1 billion in assets under management. The firm invests primarily in software and IT-enabled businesses well positioned for top-line and bottom-line growth. "
target: KANA Software, Inc.
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want.
price ($mm)[EV]
$39 [$40]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2009 via PR Newswire

Servigistics merged with Click Commerce SNS,

synopsis: Servigistics and Click Commerce's Service Network Solutions (SNS) division, both recently acquired by private equity firm Marlin Equity Partners, have been merged to form a new company to solve the planning, optimization, execution and analytics challenges associated with delivering world-class post-sale service.
buyer parent: Marlin Equity Partners
buyer: Click Commerce SNS
Headquartered in Chicago, Illinois, Click Commerce Service Network Solutions (SNS) provides software solutions that help service professionals effectively manage the complexity of aftermarket service and logistics networks. "
target: Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/23/2008 via Market Wire

Genesys Telecommunications Labs, acquired Conseros Software, Inc.

synopsis: Genesys Telecommunications Laboratories, an Alcatel-Lucent company and the leader in customer service software, expanded its portfolio by acquiring Conseros, which provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually anywhere in the enterprise.
buyer parent: Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. "
target: Conseros Software, Inc.
At Conseros, we believe that software should provide real benefits to business with out of the box functionality, without requiring significant amount of customization or implementation effort.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/6/2008 via PR Newswire

EMC Corp., acquired Document Sciences Corporation

synopsis: EMC Corporation, the world leader in information infrastructure solutions, has completed the acquisition of Carlsbad, CA- based Document Sciences Corporation, a leading provider of document output management and customer communications management software that facilitates highly personalized, multi-channel communications.
buyer: EMC Corp. (EMC:$24,566.00)
EMC Corporation is the world leader in products, services, and solutions for information management and storage. They are a trusted provider of information infrastructure. "
target: Document Sciences Corporation
Document Sciences is a market-leading global solutions provider for customer communications management. Our award-winning xPression software suite enables organizations to automate the creation and delivery of well-designed, highly personalized communications.
price ($mm)[EV]
$62 [$59]
rev ($mm)
$39
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA

Like Trinicom


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Trinicom

Logicalware

Dimelo

Aida Software Corp.

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Parature

VirtuOz, Inc.

Assistly Inc.

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Insightful Solutions Pty Ltd.

Confirmit

GatherUp

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GetFeedback

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Usabilla B.V.

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Trinicom

Logicalware

Metamicro

Dimelo

Aida Software Corp.

Humany AB

Airwoot

Respondly Inc.

Parature

KANA Software

VirtuOz, Inc.

Servigistics

Assistly Inc.

Kaidara Software

SOAdesk, LLC.

KANA Software, Inc.

Servigistics

Conseros Software, Inc.

Cogent Technologies

Document Sciences Corporation

Geography
Matching Companies
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
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$650.44
EBITDA ($mm)
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EBIT ($mm)
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Employees
0
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Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
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$233.78
EBITDA ($mm)
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EBIT ($mm)
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1059
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
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$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
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181
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Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
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$5.29
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378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
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EBIT ($mm)
($1.50)
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Employees
550
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
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$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
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$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
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Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
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year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
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Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
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year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
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Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
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$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2019
rev ($mm)
$3.43
EBITDA ($mm)
$0.22
EBIT ($mm)
($0.59)
Net Income ($mm)
Employees
0
  • drill down
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
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rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: US:CICN
 
 
 
 
 
 
 
 
Cicero, Inc.
Cicero, Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations.
year
2009
rev ($mm)
$2.50
EBITDA ($mm)
($1.95)
EBIT ($mm)
($1.97)
Net Income ($mm)
Employees
25
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency.
year
2009
rev ($mm)
$16.66
EBITDA ($mm)
($7.85)
EBIT ($mm)
($8.40)
Net Income ($mm)
Employees
136
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSXV:TTM
 
 
 
 
 
 
 
 
3 Tier Logic
3 Tier Logic
3 Tier Logic's core product Platform³, launched in early 2014, is a consumer-to-consumer content marketing, data mining, loyalty and rewards platform used by brands to engage consumers on the web or mobile phone through digital and social channels.
year
2014
rev ($mm)
$0.26
EBITDA ($mm)
($1.18)
EBIT ($mm)
($1.19)
Net Income ($mm)
Employees
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Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
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