Like HardMetrics

closed 10/29/2012 via BusinessWire

iQor, acquired HardMetrics

synopsis: iQor, a global provider of intelligent customer interaction and outsourcing solutions, announced that it has acquired HardMetrics, a leading provider of cloud-based visual business intelligence, business analytics and reporting solutions.
buyer parent: Huntsman Gay Global Capital, LLC.
buyer: iQor
iQor provides business process outsourcing to some of the best-known companies in the world. iQor's employees work with award-winning, state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. "
target: HardMetrics
HardMetrics is a leading provider of on-premise and on-demand analytics and performance measurement solutions for contact centers and the companies that depend on them.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/19/2021 via GlobeNewswire

Zoom, will acquire Five9, Inc.

synopsis: Zoom Video Communications, Inc. will acquire Five9, Inc., a leading provider of the intelligent cloud contact center. Combining Five9’s Contact Center as a Service (“CCaaS”) solution with Zoom’s broad communications platform will transform how businesses connect with their customers, building the customer engagement platform of the future.
buyer: Zoom (ZM:$3,279.44)
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Their easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. "
target: Five9, Inc. (FIVN:$477.70)
Five9 is an industry-leading provider of cloud contact center solutions. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience.
price ($mm)[EV]
$14,019 [$14,208]
rev ($mm)
$478
EBITDA ($mm)
$25
EV / rev
30.5x
EV / EBITDA
587.0x
closed 5/19/2021 via Company Press Release

Scorebuddy, acquired Cx Moments

synopsis: Scorebuddy, a contact center quality assurance platform provider in the UK, has acquired Cx Moments, an AI Text Analytics solution in Ireland. Cx Moments automatically analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
buyer: Scorebuddy
Scorebuddy is a contact center quality assurance platform provider in the UK. Scorebuddy offers a cloud-based platform that enables contact centers to find and fix quality issues. Their solution allows users to build their own scorecards, conduct automated customer surveys, and more. "
target: Cx Moments
Cx Moments is an AI Text Analytics solution in Ireland. Cx Moments automatically categorises topics and analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/23/2021 via BNC Analysis

Infinity Tracking Ltd, will acquire ResponseTap

synopsis: UK-based Infinity, a call intelligence platform developer, has agreed to purchase ResponseTap from its management and venture capital investors. Headquartered in Manchester, ResponseTap has created highly innovative customer experience software to predict caller intent and personalise the call experience.
buyer: Infinity Tracking Ltd
Based in the UK, Infinity is a call intelligence platform delivering crucial insights about what happened before, during, and after every single phone call. Infinity is used by brands in the travel, automotive, retail, finance, property, healthcare, legal, education, B2B, and telecoms sectors. "
target: ResponseTap
Based in the UK, ResponseTap is the world’s leading Call Intelligence platform. ResponseTap provides real-time, actionable insight into what makes the phone ring allowing marketers to optimize campaigns and call centers to maximize the value of sales.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2021 via PR Newswire

Pegasystems, Inc., acquired Whipnote

synopsis: Pegasystems Inc., the software company that crushes business complexity, has acquired Whipnote, a cloud-based real-time speech analytics solution powered by artificial intelligence (AI) for customer service teams. Pega plans to add Whipnote's capabilities to its software portfolio with an initial focus on Pega Customer Service use cases.
buyer: Pegasystems, Inc. (PEGA:$995.46)
Pega delivers innovative software that crushes business complexity. Pega technology is powered by real-time AI and intelligent automation, while its scalable architecture and low-code platform help enterprises adapt to rapid change and transform for the future. "
target: Whipnote
Whipnote, developed by Qurious.io, is a cloud-based real-time speech analytics solution powered by AI for customer service teams. Whipnote uses speech-to-text, natural language processing (NLP), and emotion detection capabilities to analyze the dialog within each customer service call as it happens.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2020 via Company Press Release

Altigen Communications, Inc., acquired Blue Panda Communications

synopsis: Altigen has acquired certain assets of Blue Panda Communications, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. The acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams.
buyer: Altigen Communications, Inc. (OTCPK:ATGN:$11.09)
Altigen is a Microsoft Cloud Solutions provider that delivers Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX and Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises."
target: Blue Panda Communications
Blue Panda Communications provides simplicity and intelligence through smarter digital engagement within contact centers. Its cloud-based CoreInteract software increases data collection and user experience, which ultimately leads to stronger customer satisfaction and employee retention.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/23/2019 via Company Press Release

ServiceNow, will acquire Attivio, Inc.

synopsis: ServiceNow, an American cloud computing company, has signed an agreement to acquire the cognitive search capabilities of Attivio, an AI-powered answers and insights platform company based in Boston, MA.
buyer: ServiceNow (NYSE:NOW:$4,833.48)
ServiceNow makes work better across the enterprise. Their applications automate, predict, digitize and optimize business processes and tasks, across IT, customer service, security operations and HR service delivery, creating a better experience for employees and customers. "
target: Attivio, Inc.
Using AI technologies like Machine Learning, Natural Language Processing, and Text Analytics, Attivio helps companies increase call deflection, improve self-service success, and decrease mean time to resolution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/18/2018 via BNC Analysis

Deloitte LLP, acquired KnowledgeSpace

synopsis: Deloitte, a multinational professional services network, has acquired KnowledgeSpace, a company that has created software that recognizes and analyzes the speech of call center workers, offering insights into the behavior of sales staff. They are based in Melbourne, Australia.
buyer: Deloitte LLP
Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to public and private clients. Deloitte serves companies through a global network of member firms, bringing world-class capabilities, insights and service to address clients’ challenges. "
target: KnowledgeSpace
KnowledgeSpace, founded in 2003 by Mia Lander, created software that recognizes and analyzes the speech of call center workers, offering insights into the behavior of sales staff. They are based in Melbourne, Australia.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 7/2/2012 via PR Newswire

Spoken Communications, acquired HyperQuality, Inc.

synopsis: Spoken Communications announced its acquisition of HyperQuality, provider of third-party quality assurance and business intelligence for contact centers. HyperQuality's technology-based solution combines software and services that provide businesses with insight on the quality, productivity and effectiveness of customer interactions.
buyer: Spoken Communications
Spoken Communications is a provider of a leading enterprise cloud platform for contact centers. The Spoken cloud platform supports cost productivity, enables big data streams and extends a flexible integration model to replace, extend or integrate with any legacy infrastructure and software. "
target: HyperQuality, Inc.
HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/30/2021 via BusinessWire

Livingbridge, acquired semafone

synopsis: Livingbridge, a mid-market private equity firm with a global presence, has acquired a majority stake in UK-based Semafone, a provider of data security and compliance solutions for call and contact centers. The capital will enable Semafone to continue to invest in its solutions portfolio, accelerate go-to-market strategy, and drive global expansion.
buyer: Livingbridge
Based in London, Livingbridge is a mid-market private equity firm with offices in the UK, the US and Australia, investing in fast growing companies valued up to £300m. The team has backed growing companies for more than 20 years and achieved success with over 160 investments. "
target: semafone
UK-based Semafone provides secure cloud, hybrid and on-premises solutions to contact centers and all businesses accepting payments. Its payment solutions enable organizations to collect personal data securely across all channels – including the telephone, webchat, social media, email, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2021 via BusinessWire

Pindrop Security, acquired Next Caller

synopsis: Pindrop, the global technology leader in identity, security, and trust for voice interactions, has acquired Next Caller Inc., the industry’s smartest enterprise-grade call verification and fraud detection technology for contact centers. The two companies will work together to provide unparalleled security offerings for call center operators.
buyer: Pindrop Security
Pindrop is the global technology leader in identity, security, and trust for voice interactions. Pindrop's solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered. "
target: Next Caller
Next Caller is the market’s smartest enterprise-grade call verification and fraud detection technology for contact centers. Next Caller's VeriCall service allows businesses to instantly and passively green light real customers while flagging suspicious activity to stop phone fraud before it starts.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2021 via PR Newswire

PlayVox, acquired Agyle Time

synopsis: Playvox, a global provider of customer service quality assurance software, has acquired Agyle Time, an Australian provider of cloud-native workforce management software. Agyle Time enables contact centers to effectively utilize their workforce, manage costs, and improve their customer satisfaction.
buyer: PlayVox
Playvox is a global provider of customer service quality assurance software. Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation. "
target: Agyle Time
Agyle Time is an Australian provider of cloud-native workforce management software. Agyle Time enables contact centers to effectively utilize their workforce, manage costs, and improve their customer satisfaction. Their software features solutions for forecasting, scheduling, rostering, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/30/2020 via PR Newswire

Enghouse Systems Limited, acquired Altitude

synopsis: Enghouse Systems Limited, a Canadian provider of enterprise software solutions, has acquired Altitude Software which is based in Lisbon, Portugal. Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) market segment.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. The company's two-pronged growth strategy focuses on internal growth and acquisitions. "
target: Altitude
Altitude is a global provider of omnichannel solutions that help companies and organizations unify all customer interactions and become more customer-centric. Its software suite manages in real time enterprise functions such as customer service, help desk, collections, telesales, surveys, and more.
price ($mm)
rev ($mm)
$30
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 10/29/2020 via BusinessWire

Five9, Inc., will acquire Inference Solutions

synopsis: Five9, Inc., a leading provider of the intelligent cloud contact center, will acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. The acquisition of Inference accelerates Five9's leadership position in AI while also providing its customers with a market leading IVA.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a provider of cloud contact center solutions. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, empower agents, and deliver tangible business results. "
target: Inference Solutions
Inference solutions is a global leader in cloud-based IVR (Interactive Voice Response), call-handling, and messaging solutions. Inference’s flagship product, Inference Studio, is a browser based self-service creation environment for building complex call handling and messaging solutions.
price ($mm)
$148
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2020 via PR Newswire

OutMatch, acquired FurstPerson

synopsis: OutMatch, a leader in digital hiring, has acquired FurstPerson, a provider of pre-hire assessments for contact centers. FurstPerson offers a SaaS-based contact center hiring system that includes simulations, problem solving tests, personality tests, and analytics. Their solution enables hiring managers to reduce turnover and hire better.
buyer: OutMatch
The OutMatch Talent Intelligence Platform brings clarity to talent decisions by gathering the right data and putting the insights companies need at their fingertips. We help the world’s biggest brands to select and develop great people, maximizing the employee life cycle. "
target: FurstPerson
FurstPerson is a provider of pre-hire assessments for contact centers. FurstPerson offers a SaaS-based contact center hiring system that includes simulations, problem solving tests, personality tests, and analytics. Their solution enables hiring managers to reduce turnover and hire better.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via PR Newswire

BMC Software, Inc., acquired ComAround Inc.

synopsis: BMC, a global leader of IT solutions for the Autonomous Digital Enterprise, has acquired ComAround, a global software company that helps transform the customer experience with self-service and AI and NLP (Natural Language Processing)-based advanced knowledge management technology.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: BMC Software, Inc. (BMC:$2,172.00)
BMC is a provider of IT solutions for the Autonomous Digital Enterprise. From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. "
target: ComAround Inc.
ComAround is a global software company that specializes in knowledge management and self service. ComAround helps customer service and support organizations create an excellent customer experience by building and sharing knowledge across channels using the ComAround Knowledge Management software.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2020 via PR Web

leadHOOP, LLC, will acquire MatchMaximizer

synopsis: leadHOOP, LLC, a leading SaaS company, signed an agreement on to acquire the assets of MatchMaximizer, a privately held competitor. MatchMaximizer is a full-service, turnkey lead generation technology. It is all-in-one solution for contact centers, web partners, schools, and agencies.
buyer: leadHOOP, LLC
leadHOOP is a leading lead generation SaaS Platform & Marketplace. Leveraging their technology, they help improve consumer inquiry results with an easy to use set of tools for buyers, sellers, and aggregators. Founded in 2017, the company is headquartered in the suburbs of New York City. "
target: MatchMaximizer
MatchMaximizer is a full-service, turnkey lead generation technology. MatchMaximizer was developed initially to support technical platform needs of lead generation contact centers. Since then, it has grown as an all-in-one solution for contact centers, web partners, schools, and agencies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/14/2020 via PR Newswire

Kustomer, will acquire Reply.ai

synopsis: Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience.
buyer: Kustomer
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources. "
target: Reply.ai
Reply.ai helps brands scale customer service by providing AI-powered solutions that instantly resolve common customer questions on chat and ticketing channels. The two core products, Deflect for Ticketing and Deflect for Chat, reduce consumer frustration and deliver 24/7 personalized service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2020 via Company Press Release

Puzzel, acquired U-WFM

synopsis: Puzzel, a leading cloud-based contact centre software provider, has acquired U-WFM, a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: U-WFM
Based in the UK,, U-WFM is a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/29/2012 via BusinessWire

iQor, acquired HardMetrics

synopsis: iQor, a global provider of intelligent customer interaction and outsourcing solutions, announced that it has acquired HardMetrics, a leading provider of cloud-based visual business intelligence, business analytics and reporting solutions.
buyer parent: Huntsman Gay Global Capital, LLC.
buyer: iQor
iQor provides business process outsourcing to some of the best-known companies in the world. iQor's employees work with award-winning, state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. "
target: HardMetrics
HardMetrics is a leading provider of on-premise and on-demand analytics and performance measurement solutions for contact centers and the companies that depend on them.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2012 via BusinessWire

iQor, acquired CCT Group

synopsis: iQor, a global provider of intelligent customer interaction and outsourcing solutions, announced it has acquired the CCT Group, a global provider of dedicated, shared and hybrid contact center outsourcing solutions, from majority investor Headland Capital Partners.
buyer parent: Huntsman Gay Global Capital, LLC.
buyer: iQor
Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. "
target parent: Headland Capital Partners Limited
target: CCT Group
The CCT Group maintains two brands in the call center outsourcing and BPO world. Cyber City Teleservices Philippines and Cyber City Teleservices Panama offer a wide range of call center outsourcing solutions with call center sites in Pampanga and Davao, Philippines and Panama City, Panama.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/29/2012 via BusinessWire

iQor, acquired HardMetrics

synopsis: iQor, a global provider of intelligent customer interaction and outsourcing solutions, announced that it has acquired HardMetrics, a leading provider of cloud-based visual business intelligence, business analytics and reporting solutions.
buyer parent: Huntsman Gay Global Capital, LLC.
buyer: iQor
iQor provides business process outsourcing to some of the best-known companies in the world. iQor's employees work with award-winning, state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. "
target: HardMetrics
HardMetrics is a leading provider of on-premise and on-demand analytics and performance measurement solutions for contact centers and the companies that depend on them.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/13/2007 via BusinessWire

Guggenheim Partners, LLC, acquired iQor

synopsis: The Board of iQor, Inc. (formerly IRMC) today announced the sale of the assets of the company to an entity controlled by Guggenheim Investment Management, LLC and the existing management team of iQor.
buyer: Guggenheim Partners, LLC
Guggenheim Partners, LLC is a global, independent, privately held, diversified financial services firm with more than $100 billion in assets under supervision. We provide investment management services and products, investment advisory services, and investment banking and capital markets services. "
target: iQor
iQor provides call center services to some of the best-known companies in the world from 19 Centers of Excellence in five countries. iQor’s 7,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/4/2014 via Company Press Release

Cash Cycle Solutions merged with Business Ink, Co.,

synopsis: Business Ink, Company proudly announces its acquisition of Cash Cycle Solutions (CCS) from Frontier Capital, and is merging the capabilities and services of both organizations, enabling more client focused, full-service business communications, multi-channel, and data-driven marketing solutions.
buyer: Business Ink, Co.
Business Ink uses innovative technology to produce sensitive and time-critical business communications which are distributed both digitally and through the postal system. Business Ink serves state and local government, healthcare, professional business services, agencies, and financial services. "
target parent: Frontier Capital
target: Cash Cycle Solutions
Cash Cycle Solutions is a leading provider of innovative outsourcing solutions and document management services. They provide a broad base of transactional communication solutions distributed through multiple channels of delivery: USPS, web/mobile, email & FedEx.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via PR Newswire

Best Practice Systems merged with Billtrust,

synopsis: Billtrust, the leader in outsourced billing services in North America, announced a strategic merger with Best Practice Systems, a provider of end-to-end billing solutions. Together, the two companies offer a comprehensive mix of billing services that span over two dozen industries across North America.
buyer parent: Edison Ventures
buyer: Billtrust
Headquartered in Hamilton, NJ, Billtrust is a premier provider of outsourced, customer-centric billing solutions. The company's flagship product and service suite, called CompleteBilling, consists of paper, fax, e-mail and online billing (EBPP, EIPP). "
target: Best Practice Systems
Best Practice Systems helps clients improve their billing process and save money. The company has developed print and electronic processes and tools that allow billing clients to experience a feature rich environment and gain more control of their billing and collection cycle.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/13/2007 via BusinessWire

Guggenheim Partners, LLC, acquired iQor

synopsis: The Board of iQor, Inc. (formerly IRMC) today announced the sale of the assets of the company to an entity controlled by Guggenheim Investment Management, LLC and the existing management team of iQor.
buyer: Guggenheim Partners, LLC
Guggenheim Partners, LLC is a global, independent, privately held, diversified financial services firm with more than $100 billion in assets under supervision. We provide investment management services and products, investment advisory services, and investment banking and capital markets services. "
target: iQor
iQor provides call center services to some of the best-known companies in the world from 19 Centers of Excellence in five countries. iQor’s 7,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/19/2018 via PR Newswire

Cognizant Technology Solutions, will acquire Advanced Technology Group

synopsis: Cognizant, one of the world's leading professional services companies, will acquire Advanced Technology Group (ATG), a global leader in Quote to Cash (Q2C) advisory, implementation, and managed services. ATG helps companies implement CRM, quoting, and billing systems.
buyer: Cognizant Technology Solutions (CTSH:$16,752.00)
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. "
target: Advanced Technology Group
Advanced Technology Group (ATG) is a global leader in Quote to Cash (Q2C) advisory, implementation, and managed services. ATG helps companies implement CRM, quoting, and billing systems. ATG's Q2C solutions enables greater efficiency, more accuracy, and better business visibility.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/17/2012 via BNC Analysis

Revspring, acquired BestBill

synopsis: RevSpring is pleased to announce the acquisition of BestBill, a Phoenix-based innovative billing and payment technology provider. BestBill has been widely recognized for its innovative billing and payment solutions such as online debt negotiation, interactive voice response, text payment service and more.
buyer parent: Compass Investment Partners
buyer: Revspring
RevSpring's core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines. "
target: BestBill
BestBill offers billing and payment solutions and services in the healthcare, utilities, and collections industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/30/2014 via BusinessWire

GTCR, LLC, acquired XIFIN, Inc.

synopsis: GTCR, a leading private equity firm, announced that it has acquired XIFIN, Inc. XIFIN, headquartered in San Diego, California, is a leading provider of cloud-based software and services to diagnostic service providers.
buyer: GTCR, LLC
Founded in 1980, GTCR is a leading private equity firm focused on investing in growth companies in the Financial Services & Technology, Healthcare and Information Services & Technology industries. "
target: XIFIN, Inc.
XIFIN, Inc. is an innovative software and services company dedicated to optimizing the economics of healthcare. XIFIN provide the necessary metrics and knowledge to enable healthcare providers to drive out costs while maximizing value from their financial operations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via PE Hub

The HiGro Group, acquired DRS Imaging Services

synopsis: The HiGro Group LLC acquired a majority of DRS Imaging Services LLC. DRS, of Springfield, New Jersey, provides business process outsourcing and document technologies services. DRS offers an array of technologies and services that include on-site revenue cycle management, image conversion and consulting.
buyer: The HiGro Group
The HiGro Group is a private equity investment firm focused on impact investing in the business and technology services sector. HiGro Group enlists its investor base of ultra high net worth individuals and family offices to structure and invests in traditional buy-outs of companies with potential. "
target: DRS Imaging Services
DRS Imaging Services of Springfield, New Jersey, provides business process outsourcing and document technologies services. DRS offers an array of technologies and services that include on-site revenue cycle management, image conversion and consulting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/30/2016 via Market Wire

Alorica, Inc., acquired Expert Global Solutions

synopsis: Alorica, a worldwide leader in customer experience outsourcing solutions, announced that it has completed the acquisition of Expert Global Solutions, Inc. (EGS).EGS is a global customer service organization, delivering best-in-class outsourced solutions, for customer and financial care to the world's leading companies.
buyer: Alorica, Inc.
Alorica is a global leader is a worldwide leader in customer experience outsourcing solutions. Alorica provides customer relationship management solutions, back office support, and receivables management. "
target: Expert Global Solutions
Expert Global Solutions (EGS) is a global customer service organization, delivering best-in-class outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/26/2018 via BNC Analysis

Chess Telecom Limited, acquired TM Solutions Ltd. (TMS)

synopsis: Chess ICT has expanded with the acquisition of an independent billing specialist, TM Solutions (TMS). TMS was founded in 2001 by Suzanne and David Chappell. TMS offers a billing platform called Intelligent Billing and a web based interface named CLIck, that is used to maintain customer information.
buyer: Chess Telecom Limited
Established in 1993, Chess is one of the UK’s largest suppliers of business voice and data solutions providing businesses with broadband, phone lines, calls, mobiles, data, VoIP and telephone systems. They deliver tailored solutions alongside great service, at the best possible prices. "
target: TM Solutions Ltd. (TMS)
TM Solutions (TMS) is headquartered in Oxfordshire, offers independent channel support services to the UK telecoms industry. TMS offers a billing platform called Intelligent Billing and a web based interface named CLIck, that is used to maintain customer information.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/24/2010 via BusinessWire

Advantedge Healthcare Solutions, Inc., acquired AHP Billing Services, Inc.

synopsis: AdvantEdge Healthcare Solutions (AHS) announced that it has acquired AHP Billing Services, Inc. (AHP), a former division of Anodyne Health. This agreement will expand AHS’ offerings in pathology billing, radiology billing and multi-specialty billing for hospital-based and office-based physicians.
buyer parent: Founders Equity Inc.
buyer: Advantedge Healthcare Solutions, Inc.
AdvantEdge Healthcare Solutions (AHS) is a leading provider of physician billing and practice management services and software to hospital-based physician groups, other specialty physician practices, and ambulatory surgery centers (ASC’s) throughout the United States. "
target parent: athenahealth, Inc.
target: AHP Billing Services, Inc.
AHP Billing Services, Inc. is an outsourced billing and coding business spun-out of Anodyne Health Partners in October 2009. AHP serves physicians throughout the United States from its operations center in Falmouth, ME.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/16/2021 via PR Newswire

Frontline Managed Services, acquired InvoicePrep

synopsis: Frontline Managed Services has acquired InvoicePrep, an outsourced eBilling and invoice service for law firms. In addition to law firm financial expertise, InvoicePrep also brings its proprietary workflow solution and Invoice Compliance & Revenue Management software that proficiently manages invoice compliancy to Outside Counsel Guidelines.
buyer parent: BV Investment Partners
buyer: Frontline Managed Services
Frontline Managed Services is the leading global provider of outsourcing solutions in the legal industry, including administrative managed services, financial managed services, and IT managed services. "
target: InvoicePrep
InvoicePrep helps law firms prepare more compliant, more effective e-billed invoices with less internal resources. InvoicePrep's system leverages a combination of cutting-edge technology and professionals with extensive legal invoice compliance and e-billing software experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/2/2019 via GlobeNewswire

DAS Health, acquired WRT Specialties, Inc.

synopsis: DAS Health, a leader in health IT and management, has acquired WRT Specialties Inc, a healthcare solutions conglomerate including Easy PC Solutions, EasyMed Billing, and Systech Solutions. WRT clients will have improved value proposition with DAS Health’s offerings, including practice management, support and hosting, managed IT services, and more.
buyer: DAS Health
DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to independent physician groups, hospitals, and healthcare systems. DAS delivers superior health IT, Revenue Cycle Management medical billing, value-based care, and practice management solutions. "
target: WRT Specialties, Inc.
WRT Specialties, Inc. is a healthcare solutions conglomerate that includes Easy PC Solutions, EasyMed Billing LLC, and Systech Solutions. The conglomerate provides software solutions for practice management, healthcare billing, and Electronic Health Record (EHR) Technologies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/29/2019 via Company Press Release

Netsmart Technologies, Inc., acquired McBee Associates, Inc.

synopsis: Healthcare IT provider Netsmart announced it has acquired Pennsylvania-based healthcare consulting firm, McBee. McBee’s industry-leading healthcare professional services will provide community and acute care organizations with nearly a century of advisory and technology experience under one roof.
buyer parent: GI Partners
buyer: Netsmart Technologies, Inc. (:$59.05)
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use.Their platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health. "
target parent: Century Equity Partners
target: McBee Associates, Inc.
McBee is the nation’s premier health care services and consulting firm that delivers financial, operational, and clinical consulting services exclusively to healthcare providers across the continuum of care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/31/2018 via Company Press Release

Access Healthcare, acquired Pacific BPO

synopsis: Access Healthcare, a leading provider of healthcare business process outsourcing services, announced that it has acquired Pacific BPO, a premier provider of revenue cycle management services. Pacific BPO is a leading global business process outsourcing company that offers focused cost and process optimization solutions in the healthcare industry.
buyer: Access Healthcare
Access Healthcare provides business process outsourcing, applications services and robotic process automation tools to healthcare providers, payers and related service providers. Access Healthcare is committed to bringing revenue cycle excellence to its customers. "
target: Pacific BPO
Based in India, Pacific BPO is a leading global business process outsourcing company that offers focused cost and process optimization solutions in the healthcare industry. It specializes in offshore outsourcing services including, medical coding, medical billing, insurance claim processing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2016 via PR Newswire

GTCR, LLC, acquired Revspring

synopsis: GTCR announced that it has completed the acquisition of RevSpring, Inc., a provider of multi-channel billing and communications solutions to the healthcare and financial services industries. RevSpring helps accelerate revenue through physical and electronic invoices, consumer payment portals, data cleansing solutions and analytics tools.
buyer: GTCR, LLC
GTCR is a leading private equity firm focused on investing in growth companies in the Financial Services & Technology, Healthcare, Technology, Media & Telecommunications and Growth Business Services industries. GTCR has invested more than $12 billion in over 200 companies. "
target parent: CIP Capital
target: Revspring
Headquartered in Wixom, MI, RevSpring facilitates over one billion customer interactions annually, serving more than 2,000 clients in the healthcare and financial services spaces. Its solutions accelerate cash flow and ensure compliance on time-sensitive consumer communications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2016 via BusinessWire

RealPage, Inc., acquired NWP Services Corporation

synopsis: RealPage, a leading provider of on demand software and software-enabled services for the multifamily, single-family and vacation rental housing industries, announced it has closed the acquistion of NWP, a leading provider of cloud-based resident billing, electronic payments, energy management, back office accounting and IT infrastructure solutions.
buyer: RealPage, Inc. (RP:$1,115.20)
RealPage, Inc. is a leading provider of comprehensive property management software solutions for the multifamily, commercial, single-family and vacation rental housing industries. These solutions help property owners increase efficiency, decrease expenses and generate more revenue. "
target: NWP Services Corporation
NWP Services Corporation (NWP) is a provider of utility management, energy management, electronic payments, sub metering, back office accounting and IT solutions. NWP enables multihousing owners, operators and fee managers to reduce costs, create new revenue opportunities and grow their portfolios.
price ($mm)[EV]
$70 [$68]
rev ($mm)
$58
EBITDA ($mm)
$6
EV / rev
1.2x
EV / EBITDA
11.3x
closed 11/11/2015 via BusinessWire

PracticeMax, acquired Medical Management Corporation of America

synopsis: PracticeMax, a national provider of revenue cycle, information technology, satisfaction research and practice management services, announced it has acquired Medical Management Corporation of America, one of the largest medical practice management companies in the Northeast.
buyer: PracticeMax
PracticeMax is a national provider of practice management and healthcare technology services, including billing, software, data analytics and satisfaction research for medical practice and clinical operations. "
target: Medical Management Corporation of America
Providing coding, billing and practice management services, Medical Management Corporation of America enables their clients to focus on patient care while increasing collections, reducing costs and optimizing revenue cycle performance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2014 via BusinessWire

M3 Meridian Medical Management, acquired Origin Healthcare Solutions

synopsis: The Gores Group, a leading Los Angeles‐based investment firm, announced that its portfolio company, Meridian Medical Management, has completed the acquisition of Origin Healthcare Solutions. Origin is a provider of revenue cycle management (RCM) and analytics solutions.
buyer parent: Gores Group, LLC
buyer: M3 Meridian Medical Management
Meridian Medical Management is a leading provider of revenue cycle, business intelligence, EMR, and system integration services for large, multi-specialty physician groups and academic practice plans. "
target: Origin Healthcare Solutions
Origin Healthcare Solutions provides revenue cycle management, offering medical billing services and software that allows clients to focus on the patient relationship while they help get paid sooner and better.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/2/2014 via BusinessWire

Conifer Health Solutions, Inc., acquired SPi Healthcare

synopsis: Conifer Health Solutions®, the nation’s leading provider of technology-enabled healthcare performance improvement services completed its acquisition of SPi Healthcare, a provider of innovative revenue cycle management (RCM), health information management (HIM) and software solutions for independent and provider-owned physician practices.
buyer parent: Tenet Healthcare Corporation
buyer: Conifer Health Solutions, Inc.
Conifer Health Solutions provides revenue cycle and patient communications services to hospitals and health systems. They utilize proprietary technology to offer comprehensive solutions, from patient pre-registration through the processing of governmental, managed care and self-pay claims. "
target parent: CVC Capital Partners
target: SPi Healthcare
SPi Healthcare is a leading integrated revenue cycle and clinical documentation improvement firm. Its full-spectrum approach is unique in the industry, designed to help you accelerate cash flow and mitigate the unnecessary and costly risks associated with inferior clinical documentation.
price ($mm)
$235
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/21/2014 via GlobeNewswire

Etransmedia Technology, Inc., acquired Medigistics, Inc.

synopsis: Etransmedia Technology, Inc acquires Medigistics, an Ohio based company which provides a range of Revenue Cycle Management and accounts receivable management services to the healthcare industry. This acquisition expands Etransmedia's reach as a leading national provider of healthcare IT and Revenue Cycle Management solutions.
buyer: Etransmedia Technology, Inc.
Etransmedia is a premier provider of information solutions to the healthcare industry. The company delivers EHR & PM, Connectivity solutions, and RCM services to health systems nationwide, serving 12,000+ providers and 40,000+ users. "
target: Medigistics, Inc.
Medigistics is an Ohio based company which provides a range of Revenue Cycle Management and accounts receivable management services to the healthcare industry. Its solutions comprise real-time claim scrubbing and eligibility checks, data capture and correction, professional credentialing, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like HardMetrics


read more

HardMetrics

Five9, Inc.

Cx Moments

ResponseTap

Whipnote

Blue Panda Communications

Attivio, Inc.

KnowledgeSpace

Mattersight

HyperQuality, Inc.

semafone

Next Caller

Agyle Time

Altitude

Inference Solutions

FurstPerson

ComAround Inc.

MatchMaximizer

Reply.ai

U-WFM

read more

HardMetrics

read more

CCT Group

HardMetrics

iQor

read more

Cash Cycle Solutions

Best Practice Systems

iQor

Advanced Technology Group

BestBill

XIFIN, Inc.

DRS Imaging Services

Expert Global Solutions

TM Solutions Ltd. (TMS)

AHP Billing Services, Inc.

InvoicePrep

WRT Specialties, Inc.

McBee Associates, Inc.

Pacific BPO

Revspring

NWP Services Corporation

Medical Management Corporation of America

Origin Healthcare Solutions

SPi Healthcare

Medigistics, Inc.

Geography
Matching Companies
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: HLSE:LEADD
 
 
 
 
 
 
 
 
LeadDesk Oy
LeadDesk provides industry-standard software for contact centers, inside sales and telemarketers. The company’s cloud-based SaaS software replaces legacy on-premise solutions and offers contact centers and sales teams of all sizes greater efficiency and flexibility, with lower costs and complexity.
year
2020
rev ($mm)
$16.30
EBITDA ($mm)
$0.56
EBIT ($mm)
$0.35
Net Income ($mm)
$0.24
Employees
116
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: DSGX
 
 
 
 
 
 
 
 
Descartes Systems Group Inc.
Descartes Systems Group Inc.
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use their modular, software-as-a-service solutions to complete numerous logistics processes.
year
2021
rev ($mm)
$363.80
EBITDA ($mm)
$142.58
EBIT ($mm)
$81.16
Net Income ($mm)
$59.47
Employees
1356
  • drill down
  • watch
Ticker: APPF
 
 
 
 
 
 
 
 
AppFolio
AppFolio creates comprehensive, easy-to-use, cloud-based business software solutions for vertical markets. AppFolio's products include cloud-based property management software (AppFolio Property Manager) and cloud-based legal practice management software (MyCase).
year
2020
rev ($mm)
$288.83
EBITDA ($mm)
$22.06
EBIT ($mm)
$13.39
Net Income ($mm)
$30.65
Employees
1370
  • drill down
  • watch
Ticker: SREV
 
 
 
 
 
 
 
 
ServiceSource International, Inc.
ServiceSource International, Inc.
ServiceSource International, Inc. is the global leader in recurring revenue management. Renew OnDemand™, the only cloud application built specifically to grow recurring revenue, automates a highly valuable but typically manual business process.
year
2013
rev ($mm)
$262.65
EBITDA ($mm)
($10.15)
EBIT ($mm)
($17.38)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ASX:DTC
 
 
 
 
 
 
 
 
Damstra
Damstra
Damstra is a global leader in workforce management, compliance, and safety management. Through their unique, integrated workplace management platform, Damstra delivers powerful solutions that radically transform the way organisations manage, track and protect the entire workplace.
year
2019
rev ($mm)
$12.80
EBITDA ($mm)
($0.80)
EBIT ($mm)
($1.94)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: MCHX
 
 
 
 
 
 
 
 
Marchex, Inc.
Marchex, Inc.
Marchex’s mission is to unlock local commerce globally by helping advertisers reach customers through the phone when they are ready to buy. The company's performance-based call advertising products are reinventing how businesses acquire and upsell new customers through phone calls.
year
2019
rev ($mm)
$100.67
EBITDA ($mm)
$1.11
EBIT ($mm)
($5.66)
Net Income ($mm)
Employees
254
  • drill down
  • watch
Ticker: AIM:ECK
 
 
 
 
 
 
 
 
Eckoh Plc
Eckoh Plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments.
year
2016
rev ($mm)
$29.47
EBITDA ($mm)
$6.90
EBIT ($mm)
$3.21
Net Income ($mm)
$2.54
Employees
136
  • drill down
  • watch
Ticker: AIM:IPP
 
 
 
 
 
 
 
 
IP Plus plc
IP Plus plc
IPPlus is the maker of PCI-PAL Limited; a market leader in secure payment services for business. PCI-PAL provides products and services that enable organisations to securely take customer payments, safely store customer data, and more.
year
2016
rev ($mm)
$9.54
EBITDA ($mm)
$0.12
EBIT ($mm)
($0.10)
Net Income ($mm)
Employees
255
  • drill down
  • watch
Ticker: COPI
 
 
 
 
 
 
 
 
Call Compliance, Inc.
Call Compliance, Inc.
Compliance Systems Corporation is a software solutions provider and the parent company of Call Compliance Inc. and Execuserve Corp. Call Compliance is a developer of technology-based compliance solutions for the teleservices industry.
year
2009
rev ($mm)
$1.23
EBITDA ($mm)
($1.06)
EBIT ($mm)
($1.10)
Net Income ($mm)
Employees
7
  • drill down
  • watch
Ticker: AIM:TRMR
 
 
 
 
 
 
 
 
Tremor International Ltd
Tremor International Ltd
Tremor International is a global leader in advertising technologies with operations in more than 60 countries. Tremor International offers digital advertising solutions leveraging the latest video, native, and display technology to reach the most valuable users for every app, service, and brand.
year
2019
rev ($mm)
$400.10
EBITDA ($mm)
$60.90
EBIT ($mm)
$53.00
Net Income ($mm)
$45.70
Employees
122
  • drill down
  • watch
Ticker: CPSE:AGILC
 
 
 
 
 
 
 
 
Agillic
Agillic
Agillic is a Danish software company enabling marketers to maximise the use of data and translate it into relevant and personalised communication establishing strong relations between people and brands.
year
2020
rev ($mm)
$8.39
EBITDA ($mm)
($2.43)
EBIT ($mm)
($2.33)
Net Income ($mm)
Employees
61
  • drill down
  • watch
Ticker: OM:QBNK
 
 
 
 
 
 
 
 
QBNK Holding AB
QBank DAM was founded in Stockholm, Sweden in 2003. They have developed a cutting edge Digital Asset Management software that enables the full potential of rich media. QBank is the hub of information and metadata, integrated with a variety of channels including social media.
year
2015
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CASS
 
 
 
 
 
 
 
 
Cass Information Systems, Inc.
Cass Information Systems, Inc.
Cass Information Systems, Inc. is the leading provider of transportation, utility and telecom expense management services and related business intelligence services. Cass is a business process outsourcer focused on invoice audit, processing and payment services.
year
2019
rev ($mm)
$158.80
EBITDA ($mm)
$52.62
EBIT ($mm)
$41.84
Net Income ($mm)
$30.51
Employees
1007
  • drill down
  • watch
Ticker: CSGS
 
 
 
 
 
 
 
 
CSG International, Inc.
CSG International, Inc.
CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle.
year
2021
rev ($mm)
$998.03
EBITDA ($mm)
$164.72
EBIT ($mm)
$132.21
Net Income ($mm)
$56.83
Employees
4807
  • drill down
  • watch
Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: ADP
 
 
 
 
 
 
 
 
Automatic Data Processing, Inc.
Automatic Data Processing, Inc.
Automatic Data Processing, Inc., with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions. ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
year
2018
rev ($mm)
$13,325.80
EBITDA ($mm)
$2,918.10
EBIT ($mm)
$2,540.50
Net Income ($mm)
$1,620.80
Employees
57000
  • drill down
  • watch
Ticker: NYSE:AON
 
 
 
 
 
 
 
 
Aon plc
Aon plc
Aon plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Their 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
year
2019
rev ($mm)
$11,013.00
EBITDA ($mm)
$3,179.00
EBIT ($mm)
$2,629.00
Net Income ($mm)
$1,532.00
Employees
50000
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: EXLS
 
 
 
 
 
 
 
 
ExlService Holdings, Inc.
ExlService Holdings, Inc.
EXL is a leading business process solutions company that looks deeper to drive business impact through integrated services and industry knowledge. EXL provides operations management, decision analytics and technology platforms.
year
2018
rev ($mm)
$786.25
EBITDA ($mm)
$113.04
EBIT ($mm)
$73.36
Net Income ($mm)
$55.26
Employees
27800
  • drill down
  • watch
Ticker: WSE:WSE
 
 
 
 
 
 
 
 
Work Service S.A.
Work Service S.A.
Work Service S.A. is Poland’s largest HR company providing innovative workforce solutions ranging from permanent placement and temporary staffing, to outplacement and outsourcing services throughout Central and Eastern Europe.
year
2020
rev ($mm)
$412.22
EBITDA ($mm)
$3.60
EBIT ($mm)
($0.52)
Net Income ($mm)
Employees
172
  • drill down
  • watch
Ticker: BIT:BET
 
 
 
 
 
 
 
 
Be Think, Solve, Execute S.p.A. Group
The Be Think, Solve, Execute S.p.A. Group (formerly B.E.E. Team S.p.A.) is a key player in the business consulting, information technology and business process outsourcing sectors.
year
2018
rev ($mm)
$154.12
EBITDA ($mm)
$20.25
EBIT ($mm)
$13.39
Net Income ($mm)
$6.40
Employees
1117
  • drill down
  • watch
Ticker: TSE:2375
 
 
 
 
 
 
 
 
ThreePro Group Inc.
ThreePro Group Inc. provides various support services in Japan.
year
2017
rev ($mm)
$116.04
EBITDA ($mm)
$5.70
EBIT ($mm)
$3.21
Net Income ($mm)
$2.06
Employees
403
  • drill down
  • watch
Ticker: KLSE:EFFICEN
 
 
 
 
 
 
 
 
Efficient E-Solutions Berhad
Efficient E-Solutions Bhd is Malaysia's leading Business Process Outsourcing ("BPO") company. The company offers comprehensive data and document management solutions along with their expertise and experience to address complex business challenges face by their valued customers.
year
2017
rev ($mm)
$0.84
EBITDA ($mm)
($1.50)
EBIT ($mm)
($2.18)
Net Income ($mm)
Employees
45
  • drill down
  • watch
Ticker: PCEL
 
 
 
 
 
 
 
 
Pacel Corporation
PACEL Corps vision is to assemble, through acquisition, a national network of small business services providers. This network will offer support in the Professional Employer Organization (PEO), IT Services, Financial Consultation, and Business Development arenas. In its initial phase toward realiza
year
2001
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: TNET
 
 
 
 
 
 
 
 
TriNet Group, Inc.
TriNet Group, Inc.
TriNet is a leading provider of a comprehensive human resources solution for small and midsize businesses or SMBs. They enhance business productivity by enabling their clients to outsource their human resources,.
year
2020
rev ($mm)
$3,983.00
EBITDA ($mm)
$457.00
EBIT ($mm)
$424.00
Net Income ($mm)
$320.00
Employees
2800
  • drill down
  • watch