Like Shopalize, Inc.

closed 5/14/2013 via Market Wire

24/7 Customer, Inc., acquired Shopalize, Inc.

synopsis: [24]7, the intuitive customer experience company, announced its acquisition of Shopalize, a comprehensive social commerce platform specializing in social sharing and social referral solutions. [24]7 leverages big data and predictive analytics to better understand customers and improve customer service and sales results for top global enterprises.
buyer: 24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. "
target: Shopalize, Inc.
Shopalize is a comprehensive Social Commerce suite providing Social Media and Loyalty Marketing solutions for Online Retailers. It helps them to acquire new customers from Social Media and also increase repeat purchases from their existing loyal customers.
price ($mm)
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closed 11/14/2018 via BNC Analysis

Wesfarmers Limited, acquired Unlockd

synopsis: Wesfarmers has acquired the assets of Unlockd. Founded in 2014, Unlockd developed an app that offered consumers discounts on their phone bills by watching advertisements when they unlock their phone screen.
buyer: Wesfarmers Limited (ASX:WES:$46,384.52)
Wesfarmers Limited's diverse business operations cover: supermarkets, liquor, hotels and convenience stores; home improvement; office supplies; department stores; and an industrials division with businesses in chemicals, energy and fertilisers, industrial and safety products and coal. "
target: Unlockd
Unlockd's revolutionary white label mobile platform is revolutionising the attention economy. In exchange for viewing targeted ads, content or offers upon unlocking their smartphone, users amass points to redeem on items like mobile credit or data, premium entertainment content or loyalty points.
price ($mm)[EV]
$0.36 [$0.94]
rev ($mm)
EBITDA ($mm)
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closed 7/30/2014 via Company Press Release

Axivate Capital, acquired The Feedback Company

synopsis: Axivate Capital acquired a 51% stake in The Feedback Company. The Feedback Company is one of the leading Dutch companies in the field of customer feedback, focusing on ratings and reviews. They design and develop customer feedback analysis software.
buyer: Axivate Capital
Axivate Capital is an independent investment agency focused on supporting growth ambitions, internationalisation and value creation for Dutch companies in the field of digital media, e-commerce, market intelligence and the travel sector. "
target: The Feedback Company
The Feedback Company is one of the leading Dutch companies in the field of customer feedback, focusing on ratings and reviews. They design and develop customer feedback analysis software.
price ($mm)
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closed 6/24/2019 via PR Newswire

Trax Image Recognition, acquired Shopkick, Inc.

synopsis: Trax, the world's leading provider of computer vision and analytics solutions for retail, announced its acquisition of Shopkick, the leading shopping rewards app. Combining Trax's best-in-class technologies and solutions and Shopkick's full path-to-purchase offering accelerates Trax's vision of digitizing the physical world of retail.
buyer: Trax Image Recognition
Trax is the leading provider of computer vision solutions and analytics for retail. They enable tighter execution controls in-store and provide clients with the ability to leverage competitive insights through its in-store execution tools, market measurement and analytics services. "
target parent: SK Telecom
target: Shopkick, Inc.
Shopkick is the leading shopping rewards app. For brands and retailers, Shopkick provides high consumer engagement along the entire path to purchase. The company's unique pay for performance model has been proven to deliver high ROI, driving incremental traffic, product engagement, and sales.
price ($mm)
$200
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/9/2013 via BNC Analysis

Beintoo Inc, purchased GameDrop and Nav.me from Tylted

synopsis: Beintoo, the loyalty rewards and monetization platform for Web and mobile apps is pleased to announce the acquisition of the patent pending mobile advertising technologies GameDrop and Nav.Me from Tylted Inc., one of the mobile web’s largest communities for social and casual gaming.
buyer: Beintoo Inc
Beintoo is a mobile engagement platform that offers a unique loyalty program. Beintoo can be experienced anywhere: on a smartphone, a favorite app, or browsing the web. The more users interact with partner apps and within the Beintoo community, the more Bedollars they earn. "
seller: Tylted
GameDrop and Nav.Me are patent pending mobile advertising technologies. GameDrop distributes HTML5 games in native applications via a publisher’s ad server. Nav.Me provides brands the opportunity to create a location based mission that can be delivered as an ad unit within any native app.
price ($mm)
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closed 9/8/2011 via Market Wire

BigDoor Media, Inc., acquired OneTrueFan, Inc.

synopsis: BigDoor, the most widely used gamification and loyalty platform, announced it has acquired San Francisco-based OneTrueFan, a distributed community and web check-in rewards provider. OneTrueFan is a service for web publishers that enables visitors to earn points for their online activity and compete to become a site's biggest fan.
buyer: BigDoor Media, Inc.
BigDoor's patent-pending, gamified loyalty platform helps companies increase their traffic and revenue through social rewards. The BigDoor platform is currently used by over 300 companies to increase user engagement and monetization. "
target: OneTrueFan, Inc.
OneTrueFan is a service for web publishers that enables visitors to earn points for their online activity and compete to become a site's biggest fan. Visitors also earn badges for interacting with and sharing content on the sites they visit.
price ($mm)
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closed 2/29/2020 via PR Web

ProProfs, acquired Qualaroo

synopsis: ProProfs, a cloud-based SaaS training platform, has acquired Qualaroo, a SaaS company that enables companies to gain valuable insights from their prospects and customers in real time. Qualaroo’s mission is to help companies understand why their customers and prospects make decisions.
buyer: ProProfs
ProProfs is a cloud-based SaaS company that hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. "
target: Qualaroo
Qualaroo is a SaaS company that enables companies to gain valuable insights from their prospects and customers in real time. Qualaroo’s mission is to help companies understand why their customers and prospects make decisions.
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announced 12/3/2012 via Market Wire

Mobivity, will acquire Sequence, LLC

synopsis: Mobivity Holdings Corporation, announced that it has entered into a non-binding letter of intent to acquire the assets of Sequence LLC, developers of the Stampt mobile loyalty application that has been utilized by more than 1,000 local advertisers across the United States.
buyer: Mobivity (OTCPK:MFON:$11.78)
Mobivity is an award-winning provider of patented mobile marketing technologies and the inventor of C4, a unique, enterprise-grade platform empowering brands to engage mobile consumers across multiple channels. "
target: Sequence, LLC
Sequence creates income opportunities through an ever-expanding suite of innovative technology solutions that help businesses attract, retain and motivate through customer loyalty. It develops the Stampt moble loyalty application, which offers a paperless replacement for customer loyalty cards.
price ($mm)
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closed 6/14/2012 via Market Wire

CatchFree, Inc., acquired KISSinsights

synopsis: CatchFree, a free online service for comparing apps based on detailed customer feedback, announced that it has acquired KISSinsights from KISSmetrics, a customer analytics platform. KISSinsights is a micro-surveying tool that enables online businesses to easily ask website users questions as they are making decisions.
buyer: CatchFree, Inc.
CatchFree is a free online service for comparing apps based on detailed customer feedback. CatchFree collects feedback from thousands of real users across a broad range of categories enabling users to easily compare and choose the best free solutions for their unique needs. "
target parent: KISSmetrics
target: KISSinsights
KISSinsights is a micro-surveying tool that enables online businesses to easily ask website users questions as they are making decisions, the crucial point at which they are likely to remember their motivation for making the decisions.
price ($mm)
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closed 4/23/2020 via PR Newswire

Augeo Marketing, acquired Empyr

synopsis: Augeo, a leader in employee, member, consumer, and channel partner engagement solutions, has acquired Empyr, a card-linking platform for national brands and digital publishers. Together, they will launch a new company called Figg, combining the financial institution card-linking business of Augeo with the extensive publisher experience of Empyr.
buyer: Augeo Marketing
Augeo is a leader in engagement, loyalty, and incentive platforms developing new solutions and innovative technology. Augeo's membership benefits and insurances, employee recognition, sales incentives, virtual & live meetings, and events solutions elevate engagement and build stronger relationships."
target: Empyr
Empyr powers online-to-offline marketing programs for some of the largest websites and apps. The company's card-linked technology connects digital advertising to in-store purchases, allowing advertisers to track the entire customer journey, from an ad impression to a physical in-store transaction.
price ($mm)
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closed 7/10/2019 via Company Press Release

Marlin Equity Partners, acquired Clarus Commerce

synopsis: Clarus Commerce, the only company specializing in building, managing and optimizing premium loyalty programs, announced its acquisition by Marlin Equity Partners, a global investment firm with over $6.7 billion of capital under management.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management that is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Trivergance
target: Clarus Commerce
Clarus Commerce is the only company solely focused on building, managing and optimizing customizable premium loyalty programs for retailers. They provide the full suite of services needed for a successful loyalty program, which includes the technology platform, client services, IT and operations.
price ($mm)
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closed 9/18/2018 via GlobeNewswire

Snipp Interactive Inc., acquired Ziploop

synopsis: Snipp Interactive Inc., a global provider of digital marketing promotions, rebates and loyalty solutions, announced that it has acquired substantially all of the assets of Ziploop, Inc., a company that develops a mobile shopping application that stores and organizes receipts, rewards, and promotions for consumers.
buyer: Snipp Interactive Inc. (TSXV:SPN:$13.44)
Snipp Interactive Inc. builds cross-device shopper marketing solutions for brands to engage and interact with their customers. They provide a full spectrum of services including campaign conceptualization, rules and legal, design, execution, rewards provisioning and fulfillment. "
target: Ziploop
Ziploop, Inc. develops a mobile shopping application that stores and organizes receipts, rewards, and promotions for consumers. The company’s application works on various devices, including phones, tablets, and computers. Ziploop was founded in 2013 and is based in Orinda, California.
price ($mm)
$0.50
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 8/9/2018 via BNC Analysis

Yotpo, acquired Swell Rewards

synopsis: Yotpo, a customer content marketing platform that collects and analyzes user-created content, has acquired Swell Rewards, an incentive marketing platform. Swell Rewards allows ecommerce companies to create highly-tailored rewards and referral programs with ease.
buyer: Yotpo
Yotpo is a customer content marketing platform that collects and analyzes user-created content like social media posts and reviews. Yotpo allows brands to leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better decisions based on customer feedback. "
target: Swell Rewards
Swell Rewards is an incentive marketing platform that allows ecommerce companies to create highly-tailored rewards and referral programs with ease. Their SaaS-based platform helps merchants to better understand and retain their existing customers through a variety of effective marketing campaigns.
price ($mm)
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closed 3/23/2016 via BusinessWire

Falcon Investment Advisors LLC, Landon Capital Partners, Trivergance, acquired Clarus Commerce

synopsis: Trivergance, in partnership with Falcon Investment Advisors and Landon Capital Partners, announced the acquisition of Clarus Commerce from Norwest Venture Partners. Clarus, a leader in e-commerce and subscription commerce solutions, has developed and manages a proprietary, flexible and scalable membership and benefit management technology platform.
buyer: Falcon Investment Advisors LLC
buyer: Trivergance
buyer: Landon Capital Partners
Trivergance is a leading independent sponsor, having invested over $1 billion of third-party, institutional equity capital. Falcon is a private equity firm investsing in leading middle market companies. Landon Capital Partners is the direct private equity investment group of the Landon family. "
target parent: Norwest Venture Partners
target: Clarus Commerce
Clarus Commerce creates and markets high-value subscription websites designed to save consumers time and money. Clarus is one of the pioneers of creating free shipping and subscription-based solutions for e-commerce businesses seeking to ease consumers’ concerns about high shipping costs.
price ($mm)
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closed 1/20/2016 via BNC Analysis

Goodbox, acquired SmartPocket

synopsis: Goodbox, a startup that connects users with merchants via an instant messaging app, has acquired loyalty cards management app Smartpocket. Smartpocket was set up as a mobile technology platform that connects offline businesses to customers. It can convert a mobile device into a singular channel for all card transactions by managing loyalty cards.
buyer: Goodbox
Goodbox allows businesses to create a storefront on its app, similar to a real-world store. It enables merchants to chat with customers, upload their product/services catalog for search and discovery, take orders and accept payments. The company claims listings for about 100 categories. "
target parent: Sol Primero
target: SmartPocket
SmartPocket is a virtual wallet mobile application that digitally stores cards such as loyalty and insurance cards. It provides details related to the cards such as redeemable points, travel miles and insurance coverage. It allows users to book services and manage payments from their mobile devices.
price ($mm)
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closed 1/23/2019 via PR Newswire

Narvar, acquired Kronos Care

synopsis: Narvar, the pioneer in post-purchase customer engagement, announced it has acquired Kronos Care, a Paris-based startup that enables retailers and brands to increase loyalty through branded notification experiences.
buyer: Narvar
Narvar is an enterprise-grade SaaS platform. Narvar drives brand loyalty by enabling immersive post-purchase customer experiences. From order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to make consumers' lives simpler. "
target: Kronos Care
Based in France, Kronos Care creates the best post purchase experience for online retailers by supercharging the tracking process to help them engage their customers and increase their loyalty.
price ($mm)
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closed 3/8/2018 via PR Newswire

Nordstrom Inc., acquired MessageYes

synopsis: Nordstrom Inc., a leading fashion retailer, has announced that it has acquired MessageYes, a platform rooted in conversational commerce. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers.
buyer: Nordstrom Inc. (JWN:$15,478.00)
Nordstrom Inc. is a leading fashion retailer. Nordstrom operates 366 stores in 40 states, including 122 full-line stores in the United States, Canada and Puerto Rico; 232 Nordstrom Rack stores; two Jeffrey boutiques; two clearance stores; and seven Trunk Club clubhouses. "
target: MessageYes
MessageYes' mission is to help people effortlessly discover and purchase items they love using their mobile phones. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers.
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closed 5/30/2017 via BusinessWire

Tyler Technologies, Inc., acquired Modria

synopsis: Tyler Technologies, Inc., a leading provider of end-to-end information management solutions and services for local governments, announced it has acquired Modria, a company specializing in online dispute resolution (ODR) for government and commercial entities.
buyer: Tyler Technologies, Inc. (TYL:$1,134.92)
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector to become more efficient, more accessible and more responsive to the needs of citizens. "
target: Modria
Modria provides the leading software-as-a-service platform for online dispute resolution. Securely hosted in the cloud by Modria, the platform allows customers to link together negotiation, mediation and arbitration modules to configure support for their specific dispute resolution processes.
price ($mm)
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closed 10/20/2016 via PR Newswire

Medallia, acquired Kampyle Ltd.

synopsis: Medallia, Inc. announced that it has acquired Kampyle, Ltd., the best-of-breed software platform for capturing customer feedback on digital and mobile channels. Medallia will offer a new product solution that combines Medallia's powerful data analytics platform with Kampyle's state-of-the-art web and mobile feedback capture capabilities.
buyer: Medallia (MDLA:$477.22)
Medallia is the Customer Experience Management company that is trusted by hundreds of the world's leading brands. Medallia's Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is to improve their performance. "
target: Kampyle Ltd.
Kampyle has pioneered the field of online feedback analytics, delivering websites, online retailers and companies a powerful software-as-a-service (SaaS) platform to collect, analyze, measure and manage online user feedback on services, products and customer experiences.
price ($mm)
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closed 10/6/2016 via BNC Analysis

Capital One Financial Corp., acquired Paribus

synopsis: Capital One, a diversified banking company, has acquired the price tracking service Paribus, which helps online shoppers get automatic refunds when prices drop on items they purchased.
buyer: Capital One Financial Corp. (NYSE:COF:$15,321.00)
Capital One Financial Corp. is a diversified financial services company that offers a broad array of financial products and services to consumers, small businesses and commercial clients. A Fortune 500 company, Capital One has one of the most widely recognized brands in America. "
target: Paribus
Paribus is a price tracking service that aids online shoppers in getting automatic refunds when the price drops on items they purchased. Paribus automates the process of following up on past purchases to see if shoppers could request a refund from the online retailer.
price ($mm)
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closed 5/14/2013 via Market Wire

24/7 Customer, Inc., acquired Shopalize, Inc.

synopsis: [24]7, the intuitive customer experience company, announced its acquisition of Shopalize, a comprehensive social commerce platform specializing in social sharing and social referral solutions. [24]7 leverages big data and predictive analytics to better understand customers and improve customer service and sales results for top global enterprises.
buyer: 24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. "
target: Shopalize, Inc.
Shopalize is a comprehensive Social Commerce suite providing Social Media and Loyalty Marketing solutions for Online Retailers. It helps them to acquire new customers from Social Media and also increase repeat purchases from their existing loyal customers.
price ($mm)
rev ($mm)
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closed 10/14/2015 via BNC Analysis

[24]7, acquired Campanja AB

synopsis: [24]7, a company that delivers customer engagement for service and sales, has acquired Campanja AB, a company that delivers the paid search industry’s most advanced SEM bidding engine.
buyer: [24]7
[24]7 delivers customer engagement for service and sales. Their platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. "
target: Campanja AB
Campanja delivers the paid search industry’s most advanced SEM bidding engine. By combining big data modeling and automated, high-frequency trading, they help high-volume advertisers eliminate inefficiencies and turbocharge SEM performance.
price ($mm)
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closed 5/14/2013 via Market Wire

24/7 Customer, Inc., acquired Shopalize, Inc.

synopsis: [24]7, the intuitive customer experience company, announced its acquisition of Shopalize, a comprehensive social commerce platform specializing in social sharing and social referral solutions. [24]7 leverages big data and predictive analytics to better understand customers and improve customer service and sales results for top global enterprises.
buyer: 24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. "
target: Shopalize, Inc.
Shopalize is a comprehensive Social Commerce suite providing Social Media and Loyalty Marketing solutions for Online Retailers. It helps them to acquire new customers from Social Media and also increase repeat purchases from their existing loyal customers.
price ($mm)
rev ($mm)
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closed 2/7/2012 via Wall Street Journal

24/7 Customer, acquired Voxify

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.
buyer: 24/7 Customer
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. "
target: Voxify
Voxify continues to be recognized as the top-ranked speech self-service solution provider for enterprise contact centers. It has invested in technology to free enterprises from the timelines, costs, performance challenges, and maintenance burden of traditional professional services engagements.
price ($mm)
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closed 5/14/2013 via Market Wire

24/7 Customer, Inc., acquired Shopalize, Inc.

synopsis: [24]7, the intuitive customer experience company, announced its acquisition of Shopalize, a comprehensive social commerce platform specializing in social sharing and social referral solutions. [24]7 leverages big data and predictive analytics to better understand customers and improve customer service and sales results for top global enterprises.
buyer: 24/7 Customer, Inc.
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. [24]7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. "
target: Shopalize, Inc.
Shopalize is a comprehensive Social Commerce suite providing Social Media and Loyalty Marketing solutions for Online Retailers. It helps them to acquire new customers from Social Media and also increase repeat purchases from their existing loyal customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
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announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
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closed 3/3/2021 via BNC Analysis

Bilendi, acquired Discussnow

synopsis: Data collection business Bilendi has acquired 100% of the capital of Discussnow, a software-as-a-service (SaaS) insight platform. Discussnow collects and analyses data from conversations between invited participants on messaging apps including WhatsApp and Facebook Messenger.
buyer: Bilendi (ENXTPA:ALBLD:$38.72)
Bilendi, based in France, brings an innovative, technology-led approach to data collection, management and analysis. Its core activities are Services for Market Research and Customer Engagement and Loyalty. "
target: Discussnow
Discussnow, based in France, are a next generation software company that collects and analyses data from conversations between invited participants on messaging apps including WhatsApp and Facebook Messenger.
price ($mm)
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closed 1/20/2021 via Company Press Release

Civica, acquired ntropy

synopsis: Civica, a global leader in software for public services, has acquired ntropy data, Inc., which provides an innovative software-as-a-service platform for community and stakeholder engagement. The acquisition will help to drive improved digital engagement and community participation for customers across the Civica Group.
buyer parent: Partners Group Holding AG
buyer: Civica
Civica is a global leader in software for public services, providing a suite of applications for government, housing, health and care, and education sectors. With its software solutions, Civica helps customers be more responsive, efficient, and innovative and deliver better outcomes for citizens. "
target: ntropy
ntropy is the provider of an innovative software-as-a-service platform for community and stakeholder engagement. The company's comprehensive suite of engagement, feedback and analytics tools facilitates outreach, participation, communication, and discovery through advanced data analytics.
price ($mm)
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closed 1/6/2021 via BusinessWire

InMoment, Inc, acquired Wootric

synopsis: InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
target: Wootric
Wootric is CX management for maximizing customer lifetime value. Their turnkey micro-survey approach enables digital-first organizations to quickly understand customer sentiment at the moments that matter.
price ($mm)
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closed 10/14/2020 via Company Press Release

FPE Capital LLP, acquired MaxContact

synopsis: FPE Capital LLP, the software & services focused lower mid-market growth investor, announced that it has financed the management-led acquisition of MaxContact, a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform.
buyer: FPE Capital LLP
FPE Capital is a growth private equity investor specialising in lower mid-market UK companies with advantaged business models that offer significant growth potential in large markets that are undergoing structural change. It is authorised and regulated by the Financial Conduct Authority. "
target: MaxContact
MaxContact is a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform. They are a leading independent challenger brand in the CCaaS market, with clients in the BPO, Financial Services and Utilities verticals.
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closed 3/19/2020 via BusinessWire

UserTesting, acquired Teston

synopsis: UserTesting, the leading provider for on-demand human insights, has acquired Teston, a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, and Teston has built its feedback solution with a focus on multi-language support from the ground up.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Teston
Teston is a European provider of multilingual experience testing for fast customer feedback. Getting customer feedback is critical for businesses of any size, anywhere around the world–and Teston has built its feedback solution with a focus on multi-language support from the ground up.
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announced 2/26/2020 via BNC Analysis

Tech Mahindra Limited, will acquire Zen3

synopsis: IT services major Tech Mahindra will acquire Zen3 Infosolutions, an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,129.52)
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
target: Zen3
Zen3 is an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
price ($mm)
$42
rev ($mm)
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closed 2/20/2020 via BusinessWire

Medallia, acquired LivingLens

synopsis: Medallia, Inc., the global leader in experience management, has acquired Liverpool-based LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. The acquisition gives Medallia's customers the ability to leverage video feedback alongside social, voice, app, and web feedback.
buyer: Medallia (MDLA:$477.22)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: LivingLens
Liverpool-based LivingLens is a video feedback platform that automatically extracts insights and identifies key themes that navigate to meaningful content quickly, facilitating powerful stories to inspire action and drive change within organizations.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/3/2019 via Company Press Release

Oracle Corporation, will acquire CrowdTwist

synopsis: Oracle announced it signed an agreement to acquire CrowdTwist, the leading cloud-native customer loyalty solution to empower brands to offer personalized customer experiences. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement.
buyer: Oracle Corporation (ORCL:$39,766.00)
Oracle is a computer technology corporation developing and marketing computer hardware systems and enterprise software products. By eliminating complexity and simplifying IT, Oracle enables its customers to accelerate innovation and create added value for their customers. "
target: CrowdTwist
CrowdTwist is a leading cloud-native customer loyalty solution. CrowdTwist's customer loyalty platform enables brands to unlock unique insights and incremental value through omnichannel engagement. Their solution leverages AI and predictive analytics to deepen brand-customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 11/20/2018 via PE Hub

Feefo, acquired Feefo

synopsis: Feefo, the reviews and customer insights technology company, has announced that chief revenue officer Matt West, supported by the management team, has completed a management buyout of the business.
buyer: Feefo
Vespa Capital is a lower mid-market private equity firm investing discretionary capital. Their focus is on UK headquartered businesses with enterprise values between £10 million to £40 million. "
target: Feefo
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/11/2018 via PR Newswire

Forrester, acquired GlimpzIt

synopsis: Forrester, one of the most influential research and advisory firms in the world, announced it has acquired GlimpzIt, an artificial intelligence and machine-learning provider based in San Francisco. GlimpzIt's customer Intelligence platform analyzes unstructured data, enabling brands to build offerings that resonate with their customers.
buyer: Forrester (FORR:$349.37)
Forrester is one of the most influential research and advisory firms in the world. They work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester's unique insights are grounded in annual surveys, methodologies, and the wisdom of their clients. "
target: GlimpzIt
GlimpzIt is AI for Customer Intelligence. Their customer Intelligence platform analyzes unstructured data (pictures, videos and text), enabling brands to build personalized offerings that resonate with their customers on a emotional level.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/30/2016 via Market Wire

Kohlberg Kravis Roberts & Co., will acquire Calabrio, Inc

synopsis: Calabrio, a leading provider of customer engagement and analytics software, and KKR, a leading global investment firm, announced that they have entered into a definitive purchase agreement whereby KKR will acquire Calabrio.
buyer: Kohlberg Kravis Roberts & Co. (KKR:$20,635.61)
KKR is a leading global investment firm that manages investments across multiple asset classes including private equity, energy, infrastructure, real estate, capital markets, credit strategies, and hedge funds. With offices around the world, KKR manages assets through a variety of investment funds. "
target: Calabrio, Inc
The Calabrio ONE® software suite is a unified workforce optimization solution -- including call recording, quality management, workforce management and voice-of-the-customer analytics -- that records, captures and analyzes customer engagement center interactions to improve the customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2015 via BusinessWire

Strativity Group, acquired Touchpoint Dashboard, LLC

synopsis: Strativity Group, the world's leading customer experience consultancy, announced its acquisition of Touchpoint Dashboard's leading SaaS journey mapping platform. Touchpoint Dashboard's assets were acquired by Strativity in an effort to provide access to the best technology for journey mapping.
buyer: Strativity Group
The people at Strativity are guided by a proprietary integrated methodology to unleash exceptional performance with employees and customers. With experience at organizations such as Bain, EY, Ipsos, Bulgari and HP, Strativity brings world-class experience combined with a focus on measurable results."
target: Touchpoint Dashboard, LLC
Touchpoint Dashboard helps organizations run smarter by presenting a streamlined “dashboard” view of the areas in the customer journey that are costing the most in terms of loyalty, retention and profitability.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 6/13/2012 via PR Newswire

IBM, acquired Tealeaf Technology, Inc.

synopsis: IBM announced that it has completed its acquisition of Tealeaf Technology, Inc., a leading provider of digital customer experience management and customer behavior analysis solutions. Tealeaf provides a full suite of customer experience management software, which analyzes interactions on websites and mobile devices.
buyer: IBM (IBM:$73,779.00)
IBM is the world's largest information technology company. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of on demand business. "
target: Tealeaf Technology, Inc.
Tealeaf provides visibility, insight, and answers for companies doing business online. Tealeaf's powerful customer experience analytics empower companies to optimize ebusiness by eliminating obstacles that block successful conversions or completion of business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/2/2011 via PR Newswire

Globalpark AG merged with QuestBack AS,

synopsis: QuestBack AS, the European industry leader in Enterprise Feedback Management (EFM), announced that it has acquired and will merge with Globalpark AG, one of the leading vendors within Social CRM (SCRM). Globalpark AG is the largest European provider of panel, community and corporate feedback management solutions.
buyer: QuestBack AS
QuestBack AS is Europe's leading provider of Enterprise Feedback Management and online surveys - web-based services for relationship development through the collection, analysis and follow-up of business critical information. It has more than 4,000 customers across all industries and sectors. "
target: Globalpark AG
Globalpark provides Social CRM, Panel Community and Survey software that enables organisations to manage what matters across the enterprise. By capturing feedback and tracking behaviour of customers, employees and partners, they gain insights that drive better business decisions.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 8/15/2006 via BusinessWire

Spanlink Communications, Inc., acquired Calabrio, Inc

synopsis: Spanlink Communications, Inc., a leading provider of customer interaction solutions that leverage VoIP-based unified communications technologies, announced today that it has acquired Calabrio, Inc., and its industry-leading software for distributed workforce management (WFM) and scheduling.
buyer: Spanlink Communications, Inc.
Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technology. Spanlink develops and markets customer interaction software, workforce optimization software and system management software. "
target: Calabrio, Inc
Calabrio Inc. offers a software suite designed for call and contact centers to increase productivity, by increasing the quality of customer service while responding to the needs of agents and managers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Proxama Ltd.
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Zendesk
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LivePerson, Inc.
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UCN
UCN
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Serviceware SE
Serviceware SE
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eGain Communications
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eLoyalty Corporation
eLoyalty Corporation
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MediaNet Group Technologies, Inc.
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EBITDA ($mm)
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flooidCX, Corp.
flooidCX, Corp.
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Mobecom Limited
Mobecom Limited
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0
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Mobi724 Solutions Inc
Mobi724 Solutions Inc
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Ticker: ENXTPA:ALEZV
 
 
 
 
 
 
 
 
EasyVista
EasyVista
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year
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EBITDA ($mm)
$6.62
EBIT ($mm)
$6.15
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$4.53
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216
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Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
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Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
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Salesforce.com, Inc.
Salesforce.com, Inc.
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$266.00
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$3,557.00
Employees
49000
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
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Net Income ($mm)
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