Like SoundBite Communications, Inc.

announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 10/7/2021 via GlobeNewswire

FreshBooks (Canada), acquired FastBill GmbH

synopsis: FreshBooks, a leading cloud accounting software provider with paying customers in 160+ countries, has announced the acquisition of FastBill, one of Germany's leading cloud accounting and invoicing software solutions.
buyer: FreshBooks (Canada)
FreshBooks is a leading cloud accounting software provider with paying customers in 160+ countries. Its owner-first accounting platform takes an easy-to-use approach to managing finances, billing, payments, and client engagement. "
target: FastBill GmbH
FastBill is one of Germany's leading cloud accounting and invoicing software solutions. They help self-employed professionals, small businesses, and startups maintain better control of their finances through electronic invoice management, reporting, and access to tax advisory services.
price ($mm)
rev ($mm)
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closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 9/15/2021 via BNC Analysis

Monterro, acquired Moment Team AS

synopsis: Monterro, a leading B2B software investor in Norway, has acquired a majority stake in Moment, a leading provider of cloud based administration systems for project-based businesses in Norway. Moment's software provides solutions for project management, time tracking, invoicing, quality assurance, and more.
buyer: Monterro
Stockholm-based Monterro is the leading B2B software investor in the Nordics, with a mission to turn Nordic software companies into market leaders. Their team has successfully developed and led companies such as Pointsec, Episerver, and Orc Software. "
target: Moment Team AS
Moment is a leading provider of cloud based administration systems for project-based businesses in Norway. Moment enables businesses to take full control of their projects and resources. Their software provides solutions for project management, time tracking, invoicing, quality assurance, and more.
price ($mm)
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announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
price ($mm)
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closed 6/30/2021 via Company Press Release

Sovos Compliance, acquired Stupendo

synopsis: Sovos, a global tax software provider, has acquired Stupendo, a provider of automated e-invoicing services and solutions in Ecuador. Stupendo offers a SaaS solution that automates billing, linking, collection, invoice reception, contracting and payment processes to help companies reduce paperwork and become more profitable.
buyer parent: HgCapital
buyer: Sovos Compliance
Sovos is a leading global provider of software that solves the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting, and more. "
target: Stupendo
Stupendo is a provider of automated e-invoicing services and solutions in Ecuador. Stupendo offers a SaaS solution that automates billing, linking, collection, invoice reception, contracting and payment processes to help companies reduce paperwork and become more profitable.
price ($mm)
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closed 5/26/2021 via PR Newswire

Dynatos, acquired Entiq AS

synopsis: Dynatos, a leading strategic partner for optimizing and automating financial business processes, strengthens its position in the Nordics with the acquisition of ENTIQ AS, a company that develops data capture, robotics process automation, SAP automation, and e-invoicing software. The company was incorporated in 2018 and is based in Oslo, Norway.
buyer: Dynatos
Dynatos is a leading strategic partner for optimizing and automating financial business processes. They help customers streamline all aspects of the financial department, making repetitive tasks obsolete giving employees more time to work on value-adding activities. "
target: Entiq AS
Entiq AS develops data capture, robotics process automation, SAP automation, and e-invoicing software. The company was incorporated in 2018 and is based in Oslo, Norway.
price ($mm)
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announced 5/12/2021 via BNC Analysis

Mercell Holding AS, will acquire Ibistic Technologies

synopsis: Mercell Holding AS has signed agreements to acquire 100% of Ibistic International A/S in Denmark and its distributor CTM Solution B.V. (CTMS) in the Netherlands. Ibistic is a Nordic market leader in cloud-based invoicing and expense and travel management, with user-friendly systems for automation and integration with ERP systems.
buyer: Mercell Holding AS (OB:MRCEL-ME:$48.52)
Mercell is a leading Nordic provider of eTender system and Tender Offers. Suppliers in all industries use Mercell eTender system to find tenders and contracts in the public sector. They simplify the public procurement process and makes it easy for the buyer to interact with suppliers. "
target: Ibistic Technologies
Ibistic is a Nordic market leader in cloud-based invoicing and expense and travel management, with user-friendly systems for automation and integration with ERP systems. Since 2002 they have delivered secure and reliable cloud-based solutions for Invoice handling and Travel & Expense management.
price ($mm)
$4.41
rev ($mm)
$3
EBITDA ($mm)
EV / rev
2.2x
EV / EBITDA
closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
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closed 4/28/2021 via BNC Analysis

Isabel Group, acquired Clearnox

synopsis: Isabel Group announces the acquisition of Clearnox, a French solution for cash collection. Through the acquisition of Clearnox, Isabel Group can now offer a solution for the follow-up and the collection of invoices. Clearnox manages the daily reminders of more than 120,000 companies.
buyer: Isabel Group
Isabel Group is a Belgian specialist in B2B digitization of banking access, identity, payment and invoicing flows, is expanding its offering to enable customers to optimize their cash flow. Isabel Group was co-founded by the largest Belgian banks in 1995. "
target: Clearnox
Clearnox is a French solution for cash collection. Clearnox is an easy to use and very functional cloud service that allows efficient cash collection - while maintaining good customer relations. Clearnox manages the daily reminders of more than 120,000 companies.
price ($mm)
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closed 4/21/2021 via GlobeNewswire

EMH Partners GmbH, acquired cleverbridge

synopsis: Funds advised by EMH Partners, based in Munich, have agreed to acquire 65% of the shares of cleverbridge AG. cleverbridge provides global billing solutions for digital goods, online services and SaaS companies in B2C and B2B markets. Its cloud-based platform simplifies recurring billing and offers comprehensive global compliance.
buyer: EMH Partners GmbH
EMH Partners is an owner-led investment firm by entrepreneurs for entrepreneurs. As a next-generation private equity company and one of the leading investors in the DACH region, EMH Partners supports the growth of Mittelstand companies with capital, digitisation and expansion expertise. "
target: cleverbridge
cleverbridge provides global billing solutions for digital goods, online services and SaaS companies in B2C and B2B markets. Its cloud-based platform simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities.
price ($mm)
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closed 4/14/2021 via Company Press Release

Accountor Group, acquired Apix Messaging Oy

synopsis: Accountor has acquired the entire share capital of the e-invoicing company Apix Messaging Oy. Based in Finland, Apix is an e-invoicing company and ​​a reliable partner when users need a top digital messaging expert. Their high-quality and easy-to-use solutions are suitable for companies and organizations of all sizes.
buyer: Accountor Group
Accountor specialises in software and services for financial and HR management. Their mission is to help customers use the possibilities of modern technology and digitalization in their everyday work. They operate in Finland, Sweden, Norway, Denmark, Netherlands, Russia and Ukraine. "
target: Apix Messaging Oy
Based in Finland, Apix is an e-invoicing company and ​​a reliable partner when users need a top digital messaging expert. Their high-quality and easy-to-use solutions are suitable for companies and organizations of all sizes. They serve flexibly, quickly and professionally.
price ($mm)
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announced 3/24/2021 via Company Press Release

Xero Limited, will acquire Tickstar AB

synopsis: Xero, a company that provides an easy-to-use cloud-based accounting software service, is to acquire Tickstar AB, a company that develops and operates an e-invoicing infrastructure cloud platform that allows organizations to connect to a global e-invoicing network for governments and businesses in Sweden and internationally.
buyer: Xero Limited (ASX:XRO:$564.63)
Xero provides an easy-to-use cloud-based accounting software service for small businesses and their advisors around the world. Xero connects more than two million subscribers with an ecosystem of over 800 third-party apps and 200 plus connections to banks and financial service providers. "
target: Tickstar AB
Tickstar AB develops and operates an e-invoicing infrastructure cloud platform that allows organizations to connect to a global e-invoicing network for governments and businesses in Sweden and internationally. The company was founded in 2007 and is based in Stockholm, Sweden.
price ($mm)
$7.02
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
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closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
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closed 1/20/2021 via Company Press Release

Visma Onguard, acquired Outstanding24

synopsis: Visma Onguard, the fintech company dedicated to the order-to-cash process, announces the acquisition of Dutch scale-up, Outstanding24, taking over all activities and employees. Dutch Outstanding24 is an online platform for credit management, getting invoices paid faster and leaving more time for customers.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: Visma Onguard
Based in Amsterdam, Netherlands, Visma Onguard is a European market leader in cloud-based order-to-cash solutions, providing an end-to-end product suite ranging from solutions for risk management and invoicing to credit management and collections. "
target: Outstanding24
Outstanding24 is an online platform for credit management, getting invoices paid faster and leaving more time for customers. Outstanding24 gives access to an extensive online credit management platform.
price ($mm)
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closed 12/31/2020 via BusinessWire

j2 Global, Inc., acquired Logiva A/S

synopsis: J2 Global, Inc., a leading Internet information and services company, announced that it completed the acquisition of Logiva. Logiva A/S, based in Denmark, provides Sikker@Mail, a complete secure mail solution and SignFlow, a digital handler of supplier invoices.
buyer: j2 Global, Inc. (JCOM:$1,653.44)
J2 Global is a leading internet information and services company consisting of a portfolio of brands including IGN, Mashable, Humble Bundle, Speedtest, PCMag, Offers.com, Spiceworks, Everyday Health, BabyCenter and What To Expect in its Digital Media business and eFax, and eVoice, among others. "
target: Logiva A/S
Logiva A/S, based in Denmark, provides Sikker@Mail, a complete secure mail solution and SignFlow, a digital handler of supplier invoices. Sikker@Mail handles both digital signing and encryption of emails. SignFlow automatically loads and reads vendor invoices and sends them for approval.
price ($mm)
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closed 12/23/2020 via Company Press Release

Visma Advantage, acquired Compello

synopsis: Visma, the leading provider of business software and business processes for accounting & payroll in Europe, has acquired Compello AS, a leading Norwegian IT company offering cloud-based solutions that simplify everyday life in the management of invoices and other key business documents.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: Visma Advantage
Visma is the leading provider of business software and business processes for accounting & payroll in Europe. The group comprises five business areas which are Visma Software, Visma BPO Accounting & Payroll, Visma Procurement & Collecting, Visma Retail and Visma System Development & Integration. "
target: Compello
Based in Fornebu, Norway, Compello aims to become a Nordic leader in the fields of EDI, e-invoicing and invoice approval. Every day they strive to help organizations play well together. They do this by managing invoices, transactions and other messages in a safe, fast and secure way.
price ($mm)
rev ($mm)
$11
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 6/8/2011 via GlobeNewswire

SoundBite Communications, Inc., acquired SmartReply, Inc.

synopsis: SoundBite Communications, Inc., a leading global provider of cloud-based proactive customer communications solutions, announced the acquisition of key assets of SmartReply, a mobile marketing pioneer. The acquisition advances SoundBite's position in mobile marketing and significantly expands its penetration in the retail vertical.
buyer: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a leading global provider of cloud-based, multi-channel proactive customer communications solutions designed to transform the way organizations communicate throughout the customer lifecycle to build trusted, lifelong and profitable relationships. "
target: SmartReply, Inc.
SmartReply is North America’s largest mobile marketing and mobile advertising provider, with the most comprehensive multi-channel solutions in the industry. SmartReply delivers mobile marketing solutions for approximately 40 companies, including many of the top retail brands in North America.
price ($mm)
$2.56
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
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announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2021 via GlobeNewswire

Genesys, will acquire Pointillist

synopsis: Altisource is to sell all of the equity interests in Pointillist to Genesys Cloud Services, Inc. Pointillist is an Artificial Intelligence driven customer journey management SaaS platform that connects the dots between customer experience and business outcomes, helping companies to improve retention and reduce costs.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Altisource Portfolio Solutions S.A.
target: Pointillist
Pointillist’s award-winning Customer Journey Analytics platform enables CX, analytics, customer care and marketing teams to manage customer journey data, measure journey performance and orchestrate personalized omnichannel experiences.
price ($mm)
$150
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
price ($mm)
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closed 3/4/2020 via BNC Analysis

Genesys, acquired nGUVU

synopsis: Genesys, the global leader in cloud customer experience and contact center solutions, has acquired nGUVU, to add gamification to its comprehensive workforce engagement management (WEM) suite. Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning to improve employee engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: nGUVU
Based in Montreal, Canada, nGUVU is a cloud-based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee engagement and performance.
price ($mm)
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closed 2/28/2018 via Company Press Release

Genesys, acquired Altocloud

synopsis: Genesys®, the global leader in omnichannel customer experience and contact center solutions, has completed the acquisition of privately held Altocloud Ltd., an industry leading cloud-based customer journey analytics provider.
buyer parent: Permira
buyer: Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. They put the customer at the center of everything they do and passionately believe that great customer engagement drives great business outcomes. "
target: Altocloud
Altocloud is a Digital Customer Engagement platform that combines predictive analytics with voice, video, and messaging interactions to deliver a seamless customer experience and better outcomes for business. Altocloud is headquartered in Galway, Ireland, with a small U.S. presence in San Francisco.
price ($mm)
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closed 2/27/2017 via PR Newswire

Genesys, acquired Silver Lining Solutions Ltd.

synopsis: Genesys, global leader in omnichannel customer experience and contact center solutions, has acquired Silver Lining Solutions Ltd., a provider of industry-leading employee performance optimization software. Silver Lining Solutions develops employee performance optimization software that helps improve employee engagement and performance.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Silver Lining Solutions Ltd.
Silver Lining Solutions Ltd. is a provider of industry-leading employee performance optimization software and Genesys OEM partner. The company develops employee performance optimization software that helps improve employee engagement and performance.
price ($mm)
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closed 12/1/2016 via PR Newswire

Genesys, acquired Interactive Intelligence Group, Inc.

synopsis: Genesys, a leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence, a leader of cloud and on-premise solutions for customer engagement, communications and collaboration.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: Interactive Intelligence Group, Inc. (ININ:$426.17)
Interactive Intelligence provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, grow their business faster and reduce costs.
price ($mm)[EV]
$1,413 [$1,368]
rev ($mm)
$413
EBITDA ($mm)
EV / rev
3.4x
EV / EBITDA
closed 12/21/2015 via BusinessWire

Genesys, acquired SpeechStorm Limited

synopsis: Genesys, the market leader in omnichannel customer experience (CX) and contact centre solutions, announced the acquisition of SpeechStorm, a leading provider of self-service applications for mobile, web and interactive voice recognition (IVR) channels.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target parent: Crescent Capital
target: SpeechStorm Limited
SpeechStorm provides some of the UK's best-known names in retail, telecoms and financial services with great IVR (Interactive Voice Response) applications - inbound, outbound, touch-tone, speech recognition, SMS, and video.
price ($mm)
$2.98
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/4/2014 via BNC Analysis

Genesys, acquired CanaPlus Consulting Pte Ltd

synopsis: Genesys, a provider of customer experience and contact center solutions, has acquired Singapore-based CanaPlus Consulting, a systems integrator implementing Genesys solutions in the Asia-Pacific region for large, multinational financial services companies and other leading regional organizations.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: CanaPlus Consulting Pte Ltd
CanaPlus Consulting specializes in Application Development and Contact Centre Technology Implementation. Leveraging on the experience gathered from many successful implementations, they seek to provide the best services to their clients.
price ($mm)
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closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Solariat

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired the assets of the Solariat business, a social customer care and analytics platform company.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center, front and back office. "
target: Solariat
Solariat is the creator of its patented social analytics technology, the SocialOptimizr platform. SocialOptimizr is a complete solution for listening and acting in social. SocialOptimizr is helping enterprises have an effective voice in social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/20/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Ventriloquist

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Ventriloquist Voice Solutions International. The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Ventriloquist
Ventriloquist is a global leader in on-demand, interactive, cloud-based, multi-channel customer communications. Organizations leverage Ventriloquist’s services in order to communicate more effectively and efficiently throughout the customer lifecycle and build trusted customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/2/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Voran Tecnologia

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Voran Tecnologia, a market leader of workforce optimization (WFO) as a service in Brazil.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Voran Tecnologia
Voran is a WFO (Workforce Optimization) market leader in Brazil, with its flagship workforce management solution Tephra. The company has taken a leading position in the rapidly growing quality monitoring market by adding a full set of managed services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/1/2012 via BusinessWire

Permira, acquired Genesys Telecommunications Labs, Inc.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.
buyer: Permira
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth. "
target parent: Alcatel-Lucent
target: Genesys Telecommunications Labs, Inc.
Headquartered in Daly City, CA, Genesys Telecommunications Labs is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations.
price ($mm)
$1,500
rev ($mm)
$500
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 1/22/2009 via Market Wire

Genesys Telecommunications Labs, acquired SDE Software Development Engineering

synopsis: Genesys Telecommunications Laboratories, announced it has acquired SDE Software Development Engineering GmbH ("SDE"). SDE's primary product, called Genesys Customer Interaction Portal, is a web-based thin client software solution that helps service providers deliver hosted contact center capabilities.
buyer parent: Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. "
target parent: VoicInt Telecommunications GmbH
target: SDE Software Development Engineering
SDE is a global provider of unified contact center solutions, specializing in deployments of Genesys CTI environments whose common, standards-based software platform gives organizations comprehensive, enterprise-wide functionality that helps them succeed by maximizing productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
announced 10/8/2021 via PR Newswire

Genesys, will acquire Exceed.ai

synopsis: Genesys, a global cloud leader in customer experience orchestration, will acquire Exceed.ai, a cloud-based conversational AI platform for sales and marketing, to enhance its ability to deliver the power of empathy in every customer experience as it executes on the promise of Experience as a Service.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target: Exceed.ai
Exceed.ai is an AI-powered sales assistant that supports human representatives by automating initial lead engagement, follow-up, and qualification, including appointment scheduling, at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/22/2021 via BNC Analysis

QNTM Group AB, acquired Raptor Services A/S

synopsis: Sweden-based QNTM Group has acquired a majority stake in Raptor Services, a leading Danish Software-as-a-Service (SaaS) company that offers recommendation and personalization software and a customer data platform. The acquisition furthers QNTM's mission of building a strong ecosystem of consulting, software, and tech companies.
buyer parent: Altor Equity Partners
buyer: QNTM Group AB
Based in Sweden, QNTM Group is an ecosystem of companies offering consulting, software, and technology to support the digital transformation of large and medium size enterprises within the sales and marketing value chain. "
target: Raptor Services A/S
Based in Denmark, Raptor Services is a Software-as-a-Service (SaaS) company that delivers personalization software, recommendations, and a customer data platform that enables companies worldwide to deliver personal and data driven customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,813 [$5,898]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA

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$151.44
EBITDA ($mm)
$14.25
EBIT ($mm)
$12.92
Net Income ($mm)
$11.84
Employees
155
  • drill down
  • watch
Ticker: ENXTBR:UPG
 
 
 
 
 
 
 
 
UnifiedPost
Unifiedpost Group wants to become the leading cloud-based platform for SME business services built on “Documents”, “Identity” and “Payments”. Unifiedpost operates and develops a 100% cloud-based platform for administrative and financial services.
year
2020
rev ($mm)
$70.52
EBITDA ($mm)
($13.98)
EBIT ($mm)
($19.53)
Net Income ($mm)
Employees
757
  • drill down
  • watch
Ticker: SITO
 
 
 
 
 
 
 
 
SITO Mobile Ltd.
SITO Mobile Ltd.
SITO Mobile Ltd. is a mobile location-based advertising platform serving businesses, advertisers and brands. Their solution allows marketers to create content targeted to key audiences, based on location, interests, behaviors and loyalty.
year
2019
rev ($mm)
$42.50
EBITDA ($mm)
($12.03)
EBIT ($mm)
($12.64)
Net Income ($mm)
Employees
65
  • drill down
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ICMC
 
 
 
 
 
 
 
 
Intelligent Communication Enterprise Corporation
Intelligent Communication Enterprise Corporation
Intelligent Communication Enterprise (ICE) Corporation offers a range of innovative enterprise and consumer solutions over the mobile phone. ICE Corp. owns and operates the ICEsync platform, which currently hosts Modizo.com, the celebrity video blog and the related applications for mobile devices.
year
2009
rev ($mm)
$9.66
EBITDA ($mm)
($3.45)
EBIT ($mm)
($3.45)
Net Income ($mm)
Employees
28
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: MBIT
 
 
 
 
 
 
 
 
MobileBits Holdings Corp.
MobileBits Holdings Corp.
MobileBits Holdings Corp. is a global technology company that strengthens relationships between businesses and their audience by enabling exceptional digital experiences. It's Pringo™ products delivers highly integrated social, rich media, loyalty and targeted advertising solutions to any device.
year
2010
rev ($mm)
EBITDA ($mm)
($1.59)
EBIT ($mm)
($1.59)
Net Income ($mm)
Employees
1
  • drill down
  • watch
Ticker: HLSE:BAS1V
 
 
 
 
 
 
 
 
BasWare Oyj
BasWare Oyj
Basware is the global leader in providing purchase-to-pay and e-invoicing solutions in the world of commerce. Basware empowers companies to unlock value across their financial operations by simplifying and streamlining key financial processes.
year
2017
rev ($mm)
$184.50
EBITDA ($mm)
$0.83
EBIT ($mm)
($11.67)
Net Income ($mm)
Employees
1829
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ICLK
 
 
 
 
 
 
 
 
IClick Interactive Asia
iClick Interactive Asia Group Limited is an independent online marketing and enterprise data solutions provider that connects worldwide marketers with audiences in China. iClick's platform possesses omni-channel marketing capabilities and fulfils various marketing objectives.
year
2020
rev ($mm)
$232.73
EBITDA ($mm)
$2.29
EBIT ($mm)
($5.85)
Net Income ($mm)
Employees
884
  • drill down
  • watch
Ticker: LLNW
 
 
 
 
 
 
 
 
Limelight Networks
Limelight Networks
Limelight Networks, Inc. provides solutions that enable business and technology decision makers to profit from the shift of content and advertising to the online world, the explosive growth of mobile and connected devices, and the migration of IT applications and services into the cloud.
year
2021
rev ($mm)
$224.38
EBITDA ($mm)
($2.45)
EBIT ($mm)
($26.35)
Net Income ($mm)
Employees
510
  • drill down
  • watch
Ticker: BIT:AXEL
 
 
 
 
 
 
 
 
axélero S.p.A.
axélero S.p.A.
axélero provides effective and innovative digital advertising and digital marketing solutions, tailor-made for small, medium and large enterprises and national and local institutions to gain greater visibility, useful contacts and concrete business results.
year
2016
rev ($mm)
$51.93
EBITDA ($mm)
$4.31
EBIT ($mm)
$3.12
Net Income ($mm)
$1.49
Employees
21
  • drill down
  • watch
Ticker: BLIN
 
 
 
 
 
 
 
 
Bridgeline Digital, Inc.
Bridgeline Digital, Inc.
Bridgeline Digital is developer of the award-winning iAPPS Web Engagement Platform and related interactive solutions. The iAPPS platform integrates Web Content Management, eCommerce, eMarketing, and web Analytics capabilities within the heart of mission critical websites or eCommerce web stores.
year
2021
rev ($mm)
$11.05
EBITDA ($mm)
$1.57
EBIT ($mm)
$0.66
Net Income ($mm)
Employees
39
  • drill down
  • watch
Ticker: NYSE:RAMP
 
 
 
 
 
 
 
 
LiveRamp
LiveRamp
LiveRamp provides the identity platform leveraged by brands and their partners to deliver innovative products and exceptional experiences. LiveRamp IdentityLink connects people, data, and devices across the digital and physical world.
year
2020
rev ($mm)
$429.55
EBITDA ($mm)
($75.18)
EBIT ($mm)
($104.58)
Net Income ($mm)
Employees
1150
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch