Like Sofica Group

closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
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announced 6/2/2021 via BNC Analysis

Exsitec AB, will acquire Vitari AS

synopsis: Exsitec has signed an agreement to acquire all shares in Vitari AS, Norway's largest partner in Visma Software with approximately 90 employees and more than 1,500 customers. Vitari provides consulting services such as analysis of business processes, software implementation, project management, and support and management of business systems.
buyer parent: Standout Capital
buyer: Exsitec AB (:$39.77)
Sweden-based Exsitec are specialists in business systems and digitization. Exsitec specializes in system support in business systems, invoice management, decision support, CRM and e-commerce. The organization is nationwide with headquarters in Linköping and subsidiaries in Denmark and Norway. "
target: Vitari AS
Vitari AS is Norway's largest partner in Visma Software with more than 1,500 customers. Vitari provides consulting services such as analysis of business processes, software implementation, project management, support and management of business systems within ERP, HRM and CRM.
price ($mm)[EV]
$15 [$13]
rev ($mm)
$15
EBITDA ($mm)
$1
EV / rev
0.9x
EV / EBITDA
11.6x
closed 5/26/2021 via BNC Analysis

TechCORE Management Solutions Services, LLC, acquired ArchiTECH Solutions, LLC

synopsis: TechCORE Management Solutions Services, LLC, a professional services and staffing solutions delivery firm, has completed acquisition of IT consulting firm ArchiTECH Solutions, LLC. ArchiTECH Solutions, LLC is an IT consulting firm that bridges the gap between People, Process and Technology.
buyer: TechCORE Management Solutions Services, LLC
TechCORE Management Solutions Services™, LLC (TechCORE MSS) leverages 25+ years’ visionary management experience of its founder and CEO, Quanetta Lewis. The firm delivers organizational productivity services centered around information technology, management consulting, and professional services. "
target: ArchiTECH Solutions, LLC
ArchiTECH Solutions, LLC is an IT consulting firm that bridges the gap between People, Process and Technology. ArchiTECH Solutions (ATS) is a minority veteran, Woman Owned Small Business, (WOSB) headquartered in Washington D.C area.
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announced 5/19/2021 via Company Press Release

FSN Capital Partners AS, will acquire Omegapoint

synopsis: FSN Capital, a Nordic private equity adviser, will acquire a majority stake in Omegapoint, a Swedish consulting firm specialising in secure digital transformation and cybersecurity services. Omegapoint helps customers to develop secure IT systems, streamline processes and more. They offer services for cybersecurity and technology & development.
buyer: FSN Capital Partners AS
FSN Capital is a leading Nordic private equity adviser with €2125 million under management. FSN Capital Funds focus on making control investments in companies operating in the Northern European region with enterprise values between €50 million and €300 million. "
target: Omegapoint
Omegapoint is a Swedish consulting firm specialising in secure digital transformation and cybersecurity services. Omegapoint helps customers to find new business, develop secure IT systems, streamline processes and more. They offer services for cybersecurity and technology & development.
price ($mm)
rev ($mm)
$62
EBITDA ($mm)
$9
EV / rev
0.0x
EV / EBITDA
0.0x
announced 5/14/2021 via BNC Analysis

Sagarsoft (India) Limited, will acquire Infoway Software

synopsis: The Board of Directors of Sagarsoft (India) Limited at their meeting held accorded its in-principle approval for proposed acquisition of 100% stake in Infoway Software (IT CATS, LLC, USA). Infoway Software is engaged in providing Information Technology consulting, staffing and specialized solutions for various clients.
buyer: Sagarsoft (India) Limited (BSE:540143:$5.73)
Sagarsoft is a value-add partner to global enterprises including Fortune 500 companies and is a name of first recall in digital transformation. Sagarsoft has ventured into niche market segments including high competition areas, proving its capability with consistency. "
target: Infoway Software
IT Cats, LLC dba Infoway Software™ is located in the business district of Middlesex County, New Jersey. They are engaged in providing Information Technology consulting, staffing and specialized solutions for various clients across multiple business sectors.
price ($mm)
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closed 5/5/2021 via Company Press Release

Ascend Technologies, LLC, acquired Switchfast Technologies

synopsis: Ascend Technologies, LLC., a prominent Midwest IT solution provider, announced the acquisition of Switchfast Technologies, a leading firm specializing in tailored IT managed and consulting services. Switchfast’s clients understand that a true IT partner goes beyond the break/fix model.
buyer parent: M/C Partners
buyer: Ascend Technologies, LLC
Ascend Technologies is a U.S.-based information technology professional that enables business growth through innovation and technology. Ascend helps business leaders make IT investments with confidence, eliminate cybersecurity threats, and more. "
target: Switchfast Technologies
Switchfast Technologies is a leading IT Managed Services Provider (MSP) serving America’s successful SMBs. Switchfast’s clients understand that a true IT partner goes beyond the break/fix model and provides long-term solutions to business challenges and goals.
price ($mm)
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announced 4/21/2021 via BNC Analysis

Quadbridge, will acquire DTM Systems

synopsis: Quadbridge Inc., a leading Montreal-based solutions provider renowned for driving customer success through technology, has entered into a definitive agreement to acquire one of Western Canada’s leading Professional IT Services companies, DTM Systems Corp.
buyer: Quadbridge
Quadbridge Inc. is a leading-edge, full-service IT Solution partner that specializes in hardware and software supply to medium and large enterprise clients in both the U.S. and Canada. "
target: DTM Systems
DTM Systems is one of Western Canada’s leading Professional I.T. Services companies. With subject matter specialists across the entire spectrum, DTM Systems aims to provide seamless technology services designed to suit their client’s needs from pre-planning and beyond.
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announced 4/19/2021 via PR Newswire

Credera, will acquire Areteans Technology Solutions Pvt. Ltd.

synopsis: Credera, a consulting firm focused on strategy, transformation, data and technology, announced it has agreed to acquire a majority stake in Areteans, a leading global services and solutions company, to extend its depth in digital transformation, digital marketing and ecommerce capabilities.
buyer parent: Omnicom Group Inc.
buyer: Credera
Credera is a consulting firm focused on strategy, transformation, data and technology. Part of Omnicom Precision Marketing Group, Credera has more than 800 consultants across the globe that partner together with clients to create tangible business results. "
target: Areteans Technology Solutions Pvt. Ltd.
Areteans is a global services and solutions company focused on Pegasystems Technologies that excels in enabling businesses to evolve and transform digitally. Areteans is headquartered in Hyderabad, India, with offices in London, Sydney, Kolkata, Bangalore, Auckland, and Singapore.
price ($mm)
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announced 4/14/2021 via PR Newswire

Kohlberg Kravis Roberts & Co., will acquire Ensono

synopsis: KKR, a leading global investment firm, will acquire Ensono, a leading hybrid IT services provider, from Charlesbank Capital Partners and M/C Partners. Ensono provides a comprehensive suite of services that help enterprises manage, optimize and modernize their IT systems across mainframe, cloud, and hybrid infrastructure.
buyer: Kohlberg Kravis Roberts & Co. (KKR:$20,635.61)
KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. "
target parent: Charlesbank Capital Partners LLC
target: Ensono
Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. Ensono accelerates digital transformation by increasing agility and scalability through infrastructure modernization and migration to public cloud.
price ($mm)
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closed 3/10/2021 via PR Web

cPrime Inc., acquired Radtac Oy

synopsis: Cprime, a leading Agile, Product, and Technology consulting company, has acquired Radtac, a UK-based enterprise agility and training firm. The acquisition augments Cprime’s integrated and comprehensive portfolio of coaching, consulting, and training covering all the key frameworks in Agile, DevOps, and Agile at scale.
buyer parent: Alten SA
buyer: cPrime Inc.
Cprime is a global consulting firm helping transforming businesses get in sync. With key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, Cprime industry-leading software and services work in synergy to deliver transformations. "
target: Radtac Oy
Based in the UK, Radtac empowers organizations to become more responsive by enabling them to adopt, embed, and evolve Agile ways of working. Radtac specializes in helping organizations Transform, from the Team to the Executive, by offering a full suite of Transformation services.
price ($mm)
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closed 3/3/2021 via BusinessWire

MAXIMUS, Inc., purchased Federal Division from Attain, LLC

synopsis: Maximus, a leading provider of government services worldwide, announced that it completed the acquisition of the Federal division of Attain, LLC. The federal division of Attain serves the U.S. Federal Government, with a strong reputation as an innovator with unparalleled technology services such as artificial intelligence and machine learning.
buyer: MAXIMUS, Inc. (MMS:$3,588.86)
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People®. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity. "
seller: Attain, LLC
The federal division of Attain serves the U.S. Federal Government, with a strong reputation as an innovator with unparalleled technology services such as artificial intelligence and machine learning to support the mission-critical objectives of numerous federal agencies.
price ($mm)
$430
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closed 2/16/2021 via Yahoo, Inc.

Accenture, acquired Infinity Works Consulting Limited

synopsis: Accenture has acquired cloud and digital transformation consultancy Infinity Works. The acquisition strengthens and expands the cloud delivery and engineering capabilities of Accenture Cloud First in the UK. Founded in 2014, Infinity Works helps some of the country's most recognised brands digitally transform.
buyer: Accenture (ACN:$45,676.89)
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Accenture offers Strategy and Consulting, Interactive, Technology, and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. "
target: Infinity Works Consulting Limited
Founded in 2014, Infinity Works helps some of the country's most recognised brands digitally transform. It provides a range of value-adding services including cloud, data, design and research, mobile, and full-stack engineering. Headquartered in Leeds, Infinity Works has offices across the UK.
price ($mm)
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announced 1/13/2021 via Reuters

Atos SE, will acquire DXC Technology Company

synopsis: France’s Atos confirmed it has made a bid approach for U.S. rival DXC Technology, an information technology consultant, in what would be the deal-hungry IT consulting group’s biggest ever acquisition. Atos issued a statement confirming a Reuters report that is seeking to buy DXC.
buyer: Atos SE (ENXTPA:ATO:$13,461.35)
Atos, based in France, is a global leader in digital transformation in 73 countries. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. "
target: DXC Technology Company (DXC:$18,892.00)
DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.
price ($mm)
rev ($mm)
$18,892
EBITDA ($mm)
$3,454
EV / rev
0.0x
EV / EBITDA
0.0x
announced 1/12/2021 via GlobeNewswire

Xalles, will acquire Crown Solutions India Pvt. Ltd.

synopsis: Xalles Holdings Inc., a fintech holding company providing technology and financial services solutions, will acquire Crown Solutions India Pvt. Ltd., a company that focuses on IT Consulting and Staffing Services.
buyer: Xalles (OTCPK:XALL:$0.15)
Xalles Holdings Inc. is a holding company that focuses on direct investments in disruptive fintech companies. They actively seek acquisition targets with solid management teams and business models, large total attainable markets, and lucrative exit opportunities to invest and accelerate growth in. "
target: Crown Solutions India Pvt. Ltd.
Crown Solutions India Private Limited, is a company that focuses on IT Consulting and Staffing Services. The company has been successfully providing services to several globally operating IT companies in India, USA and UK over the last eighteen years.
price ($mm)
$6.10
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 1/6/2021 via PR Newswire

S.i. Systems, acquired Annex Consulting Group

synopsis: S.i. Systems ULC, one of Canada's largest Information Technology staffing companies, has acquired Annex Consulting Group, a leading IT staffing company in Vancouver. Together, S.i Systems and Annex will form the largest IT staffing firm in British Columbia with more talent for their clients and more jobs for their consultants.
buyer: S.i. Systems
S.i. Systems is one of Canada's largest IT staffing companies. S.i. Systems created MatchGuide, a proprietary web-based match-making solution to provide precision contract and permanent placements for IT and Corporate professionals. "
target: Annex Consulting Group
Based in Vancouver, Annex Consulting Group is a full service IT and management consulting firm specializing in staff augmentation contracting, permanent staffing, and outsourced solutions. The group is one of the leading IT recruitment companies in British Columbia.
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closed 1/4/2021 via PR Newswire

Converge Technology Solutions, acquired Vicom Computer Services, Inc.

synopsis: Toronto-based Converge Technology Solutions Corp. has acquired Vicom Computer Services, Inc., a full-service multi-cloud infrastructure provider. With the acquisition, Converge gains a leading team of architects and engineers who will accelerate the growth of the company's practice areas, driving more value for its clients across North America.
buyer: Converge Technology Solutions (TSXV:CTS:$758.71)
Canada-based Converge Technology Solutions is an IT Solution Provider that delivers industry-leading solutions and services. Converge's regional sales and services organizations deliver advanced analytics, cloud, cybersecurity, and managed services offerings to clients across various industries. "
target: Vicom Computer Services, Inc.
Vicom is a full-service multi-cloud infrastructure provider. The company's domains of expertise include multi-cloud solutions, networking, operations/service management, security, staff augmentation, and professional and managed services.
price ($mm)
$25
rev ($mm)
$99
EBITDA ($mm)
$5
EV / rev
0.3x
EV / EBITDA
4.9x
closed 12/31/2020 via BusinessWire

ePlus, inc., acquired SMP-CORP

synopsis: ePlus inc. has acquired the business of System Management and Planning, Inc., an established provider of technology solutions and services in upstate New York and the Northeast. SMP provides a comprehensive suite of collaboration, AI, cloud, audio/visual, data center and staffing solutions, as well as managed and professional services.
buyer: ePlus, inc. (PLUS:$1,397.51)
ePlus is a leading consultative technology solutions provider that helps customers imagine, implement, and achieve more from their technology. With the highest certifications from top technology partners and lifecycle services expertise across key areas. "
target: SMP-CORP
SMP ("System Management Planning") has been delivering strategic IT with integrity, passion, and a service guarantee for over 20 years. Serving all industries, their value-based technology solutions, and services center around audio visual, collaboration, data center, network, and security.
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announced 12/16/2020 via Company Press Release

Cyber Security Cloud , Inc., will acquire Softec Co., Ltd.

synopsis: Cyber ​​Security Cloud Co., Ltd. announced that they would be acquiring all of the shares of Softec Co. Ltd., and making it a subsidiary. Softec Co. is an IT services company that revolutionized the industry by providing "Vulnerability Management Solution SIDfm" for the first time in Japan in 1999.
buyer: Cyber Security Cloud , Inc. (TSE:4493:$10.56)
Cyber ​​Security Cloud is a Japanese company that aims to provide security services for web applications to the world using the world's leading cyber threat intelligence and AI technology. As a leading company in cyber security, they will continue to create cyberspace that can be used by everyone. "
target: Softec Co., Ltd.
Softec Co., Ltd. was established in October 1993 in Shizuoka Prefecture by four founding members with the mission of contributing to customers and society and growing themselves through IT services.
price ($mm)
$2.80
rev ($mm)
$3
EBITDA ($mm)
EV / rev
1.0x
EV / EBITDA
closed 12/10/2020 via BNC Analysis

Chaucer Group Limited, acquired Medley Business Solutions Ltd.

synopsis: Chaucer Group, a UK digital transformation consultancy, has acquired ICT advisory firm Medley Business Solutions. Headquartered in Guildford, UK, Medley provides client-side services from strategy through to implementation and operation, and delivers services to central government, criminal justice, law enforcement, government agencies and NDPBs.
buyer parent: Apax Partners
buyer: Chaucer Group Limited
Chaucer, based in the UK, helps clients transform beyond a technology focus, developing their culture, improving their strategy and operating models to enable them as digital enterprises. Chaucer is more than a digital transformation consultancy; they are people-focused catalysts for change. "
target: Medley Business Solutions Ltd.
Medley is a strategic ICT advisory firm based in the UK. Medley provides independent client-side services from strategy through to implementation and operation, and delivers services to central government, criminal justice, law enforcement, government agencies, and non-departmental public bodies.
price ($mm)
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closed 12/7/2020 via BusinessWire

AppSmart, acquired MICROCORP

synopsis: AppSmart®, the leading source to find, buy, and manage all business technology services, announced that it acquired MicroCorp, a leading national master agent for telecommunications, data center, security and cloud services, as part of its commitment to strategic expansion.
buyer: AppSmart
AppSmart is the channel-led, one-stop shop for all B2B technology services. The company offers the industry’s largest catalog of applications and services from leading providers—such as Google, Microsoft, AT&T, Verizon and CenturyLink—available through one website to access, manage, and get support."
target: MicroCorp
MicroCorp is the premier value added distributor of telecom and cloud solutions. Since 1986, they have simplified the purchase and management of telecommunications services for business customers.
price ($mm)
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closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
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closed 11/8/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Motif, Inc.

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement, and growth solutions, announced the majority acquisition of Motif, one of the world's top 100 outsourcing service providers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target: Motif, Inc.
Motif, Inc. is one of the world's top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail, travel, financial services and affiliate marketing verticals.
price ($mm)
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closed 4/5/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Connextions

synopsis: TeleTech Holdings, Inc., a provider of customer experience, engagement, and growth solutions, announced that it has acquired Connextions, Inc. Through its proprietary technology-enabled services platform, Connextions delivers member acquisition, retention and engagement services to healthcare plans, providers and pharmacy benefits managers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target parent: UnitedHealth Group
target: Connextions
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
price ($mm)
$80
rev ($mm)
$115
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 11/9/2016 via PR Newswire

TeleTech Holdings, Inc., acquired Atelka Enterprise Inc

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement and growth solutions, announced that it has closed the acquisition of Canada-based customer experience provider, Atelka. Under the terms of the agreement, Atelka will become part of TeleTech's Customer Management Services (CMS) segment.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target parent: Kilmer Group
target: Atelka Enterprise Inc
Founded in 2003, Atelka Enterprise Inc. is a leading Canada-based customer contact management provider that offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services.
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closed 9/2/2014 via PR Newswire

TeleTech Holdings, Inc., acquired rogenSi

synopsis: TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of rogenSi, a global leadership, sales execution and change management consulting firm.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target: rogenSi
Founded in 1968, rogenSi has expanded to become a leading global provider of sales and leadership performance training and applied leadership consulting to blue chip clients. The company operates globally with central hubs located in New York, London, Hong Kong and Sydney.
price ($mm)
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closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
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closed 7/31/2013 via

Revana, acquired WebMetro

synopsis: WebMetro, a leading digital marketing agency, announced that it has signed an agreement to be acquired by TeleTech Holdings, Inc. and become a key part of TeleTech's Customer Growth Services division, Revana. WebMetro is one of the largest and fastest-growing U.S. search marketing agencies.
buyer parent: TeleTech Holdings, Inc.
buyer: Revana
Revana helps top brands navigate and profit from change. Utilizing the latest technology and best practices, Revana provides integrated sales and marketing solutions for lead generation, customer acquisition, onboarding, lifecycle digital marketing, analytics, account management, and retention. "
target: WebMetro
Founded in 1995, WebMetro is one of the largest and fastest-growing U.S. search marketing agencies. Competitive brands engage WebMetro to create and implement successful integrated marketing strategies for increasing online market share, lowering acquisition costs, and penetrating new markets.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BusinessWire

TeleTech Holdings, Inc., acquired Technology Solutions Group, Inc.

synopsis: TeleTech announced the acquisition of Technology Solutions Group, Inc., a provider of customer-focused communication solutions. The company designs, delivers and manages world-class communication solutions for both large enterprises and small and medium businesses across numerous industries, with a strong presence in the healthcare vertical.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Technology Solutions Group, Inc.
Technology Solutions Group delivers world-class customer-focused communication solutions. The company brings deep expertise in consulting and systems integration along with the ongoing management of large, complex, multi-channel data, telephony and converged IP-based environments.
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closed 2/29/2012 via BusinessWire

TeleTech Holdings, Inc., acquired iKnowtion

synopsis: TeleTech Holdings, Inc., a leading global provider of technology-enabled customer engagement and experience solutions announced the expansion of its offerings with the acquisition of iKnowtion, a marketing analytics firm that helps Fortune 1000 companies harness the power of big data and turn it into a strategic asset.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: iKnowtion
Knowtion is a marketing analytics consulting firm that helps Fortune 1000 companies optimize the impact of marketing expenditures from demand generation to customer development and resource effectiveness.
price ($mm)
$1.00*
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closed 5/31/2011 via BusinessWire

TeleTech Holdings, Inc., purchased Integrated Contact Solutions Business Unit from eLoyalty Corporation

synopsis: TeleTech Holdings, Inc. has announced that it has closed the acquisition of the Integrated Contact Solutions (ICS) business unit and associated assets, including intellectual property, of eLoyalty Corporation. ICS has been designing and implementing Customer Interaction Solutions since 1990.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
seller: eLoyalty Corporation
eLoyalty's Integrated Contact Solutions (ICS) has been designing and implementing Customer Interaction Solutions since 1990. ICS teams combine comprehensive services and industry-leading hardware and software to deliver best-in-class solutions that transform the customer experience.
price ($mm)[EV]
$38 [$64]
rev ($mm)
$60
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 10/1/2007 via BusinessWire

Aspen Marketing Services, acquired Newgen Results Corporation

synopsis: Aspen Marketing Services, the nation’s largest privately-held marketing services agency, today announced its acquisition of the operating assets of Newgen Results Corporation, a nationwide provider of integrated, multi-channel CRM solutions for automobile dealerships and manufacturers.
buyer: Aspen Marketing Services
Aspen Marketing Services offers an extensive array of integrated, best-in-class services including Direct Marketing, Consumer Promotions and Premiums, Event Marketing, Public Relations, Digital Marketing and Database Analytics. "
target parent: TeleTech Holdings, Inc.
target: Newgen Results Corporation
Newgen Results Corporation provides dealerships with a complete suite of CRM tools. Our proprietary CRM technology houses vehicle data for 90 million consumers, sends out over 40 million letters, and places 40 million telephone calls annually.
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closed 6/30/2006 via PR Newswire

TeleTech Holdings, Inc., acquired Direct Alliance Corporation

synopsis: TeleTech Holdings, Inc., a leading global business process outsourcing provider, announced it has completed the acquisition of Direct Alliance Corporation, a wholly-owned subsidiary of Insight Enterprises, Inc., a leading provider of information technology solutions.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including customer management, transaction-based processing, and database marketing services. "
target parent: Insight Enterprises, Inc.
target: Direct Alliance Corporation
Direct Alliance creates custom business process outsourcing solutions for clients who sell their products either directly or through channel sales partners.
price ($mm)
$47
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/31/2013 via BusinessWire

Netformx, will acquire VARcompliance, LLC

synopsis: Netformx®, the leader in collaborative requirements-to-order solutions, has signed a definitive agreement to acquire VARcompliance, LLC, the leading provider of automated vendor certification and incentive reward tracking, monitoring and management solutions.
buyer: Netformx
NetFormx offers computer-based tools for the design, sale, and support of voice and data networks. Its primary product is DesignXpert, which is a central repository of information about network equipment, specifications, and pricing information available from multiple vendors. "
target: VARcompliance, LLC
VARcompliance is a BPO utilizing a SaaS platform exclusively servicing the Value Added Reseller and Solution Provider marketplace – adding significant dollars to the bottom line through targeted incentive program optimization, reward tracking and automated certification compliance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via Company Press Release

BoomTown, acquired Real Contact, LLC

synopsis: BoomTown, the leading sales and marketing platform for real estate professionals, is excited to announce the acquisition of Real Contact, a lead qualification service provider. Real Contact helps real estate agents and teams quickly respond to and engage with leads through their text messaging lead response services.
buyer: BoomTown
BoomTown exists to make real estate agents successful. 40k+ of the industry’s top professionals trust BoomTown to grow their real estate business with easy-to-use technology that creates opportunities and turns them into closings. "
target: Real Contact, LLC
Real Contact is a lead qualification service provider. Real Contact helps agents and teams quickly respond to and engage with leads through their text messaging lead response services. Run by real people who act as a branded extension of a real estate agent,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via PR Newswire

BV Investment Partners, acquired Intelliteach

synopsis: BV Investment Partners, a middle-market private equity firm focused on the business services, software and IT services sectors, announced that it has partnered with management to acquire Intelliteach, a leading, global provider of tech enabled, business process outsourcing solutions for law and accounting firms.
buyer: BV Investment Partners
BV Investment Partners is currently investing its ninth private equity fund. The firm is one of the oldest and most experienced sector-focused private equity firms in North America. The company actively targets investments in the business services and information technology services industries. "
target parent: Dominus Capital, L.P.
target: Intelliteach
Intelliteach is a leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. They provide secure, scalable solutions by best in class technology platforms and their multi service solutions help to position law firms for financial success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via BusinessWire

Valor Global, acquired DRS Services USA, Inc.

synopsis: Valor Global has acquired DRS Services USA, a top healthcare and medical call center services provider specializing in patient scheduling and healthcare support solutions. The acquisition of DRS Services will significantly expand Valor Global’s current healthcare customer-experience solutions.
buyer: Valor Global
Valor Global is a provider of customer care call center solutions to leading brands around the globe. The company delivers a variety of solutions, including customer care, retention, and account management, as well as cost effective, robust 24/7, bilingual, onshore, and offshore support models. "
target: DRS Services USA, Inc.
DRS Services (DRS) is a leading provider of appointment-scheduling services, helping organizations in a variety of industries. DRS offers a wide range of services, including Customer Service, Scheduling Services, Customer Survey Services, and Appointment Setting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2020
rev ($mm)
$1,685.01
EBITDA ($mm)
$185.24
EBIT ($mm)
$118.61
Net Income ($mm)
$54.08
Employees
54900
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: LSE:EQN
 
 
 
 
 
 
 
 
Equiniti Limited
Equiniti Limited
Equiniti is a business process services provider supporting approximately 1,600 of the UK’s businesses and public sector institutions. Their core capabilities are centred on complex administration and payment solutions including money transmission, administration and customer interactions.
year
2019
rev ($mm)
$669.57
EBITDA ($mm)
$119.77
EBIT ($mm)
$73.26
Net Income ($mm)
$37.11
Employees
5179
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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