Like KnoahSoft, Inc.

closed 4/15/2015 via BNC Analysis

Avaya Inc., acquired KnoahSoft, Inc.

synopsis: Avaya is acquiring KnoahSoft, a company that provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: KnoahSoft, Inc.
KnoahSoft provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2021 via PR Newswire

PlayVox, acquired Agyle Time

synopsis: Playvox, a global provider of customer service quality assurance software, has acquired Agyle Time, an Australian provider of cloud-native workforce management software. Agyle Time enables contact centers to effectively utilize their workforce, manage costs, and improve their customer satisfaction.
buyer: PlayVox
Playvox is a global provider of customer service quality assurance software. Playvox empowers agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and improve revenue generation. "
target: Agyle Time
Agyle Time is an Australian provider of cloud-native workforce management software. Agyle Time enables contact centers to effectively utilize their workforce, manage costs, and improve their customer satisfaction. Their software features solutions for forecasting, scheduling, rostering, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2020 via Company Press Release

Puzzel, acquired U-WFM

synopsis: Puzzel, a leading cloud-based contact centre software provider, has acquired U-WFM, a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: U-WFM
Based in the UK,, U-WFM is a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/13/2022 via BNC Analysis

Hyperclear, acquired Principa

synopsis: Hyperclear, a global technology investment holding company, has acquired Principa from Apex Partners Holdings, a holding company in South Africa. Principa is a data analytics, consulting and software company in South Africa. Principa helps businesses to implement BI solutions and offers software for loan origination, automated decisioning and more.
buyer: Hyperclear
Hyperclear is a global technology investment holding company. Hyperclear's vision is to use technology to unlock human potential. Their human-centric approach allows them to unlock maximum value for their clients by developing a full understanding of their companies and the challenges they face. "
target parent: Apex Partners Holdings
target: Principa
Principa is a data analytics, consulting and software company in South Africa. Principa helps businesses to implement business intelligence solutions that improve their business. They also offer software solutions for loan origination, automated decisioning, call center assistants, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/18/2018 via BNC Analysis

Deloitte LLP, acquired KnowledgeSpace

synopsis: Deloitte, a multinational professional services network, has acquired KnowledgeSpace, a company that has created software that recognizes and analyzes the speech of call center workers, offering insights into the behavior of sales staff. They are based in Melbourne, Australia.
buyer: Deloitte LLP
Deloitte provides audit & assurance, consulting, financial advisory, risk advisory, tax and related services to public and private clients. Deloitte serves companies through a global network of member firms, bringing world-class capabilities, insights and service to address clients’ challenges. "
target: KnowledgeSpace
KnowledgeSpace, founded in 2003 by Mia Lander, created software that recognizes and analyzes the speech of call center workers, offering insights into the behavior of sales staff. They are based in Melbourne, Australia.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/19/2018 via BusinessWire

Cogito Corporation, acquired Tenacity

synopsis: Cogito acquired employee engagement company Tenacity. Tenacity developed and deployed employee engagement tools for contact centers and, like Cogito, has roots in the “honest signals” research pioneered at the MIT Media Lab.
buyer: Cogito Corporation
Cogito provides human aware technology to help professionals elevate their performance. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. "
target: Tenacity
Tenacity developed and deployed employee engagement tools for contact centers. Tenacity transforms contact centers into compelling, meaningful and rewarding places to work.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/14/2018 via PR Newswire

Noble Systems Corporation, acquired FidoTrack LLC

synopsis: Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announced that it has completed the acquisition of FidoTrack, one of the leading providers of Cloud Gamification software and services for call centers. FidoTrack is designed to increase productivity and reduce attrition across agents within call centers.
buyer: Noble Systems Corporation
Noble Systems provides innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. "
target: FidoTrack LLC
FidoTrack is a gamification software designed to increase productivity and reduce attrition across the generational spectrum of agents within the modern-day call center. FidoTrack utilizes intelligent game mechanics that maximize agent engagement so call centers reduce costs and increase revenue.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/28/2016 via Market Wire

Enghouse Systems Limited, acquired Presence Technology

synopsis: Provider of enterprise software solutions, Enghouse Systems Limited announced it has acquired Presence Technology, S.L. for a purchase price of approximately $17.4 million. Presence's Multi-Channel CEC solutions enable Contact Centers to optimize resources and improve communication process efficiencies.
buyer: Enghouse Systems Limited (TSX:ENGH:$356.06)
Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a larger and more diverse enterprise software company through strategic acquisitions and managed growth within its business segments. "
target: Presence Technology
Founded in 2001, Presence Technology, S.L. is an international, leading provider of Multi-Channel CEC solutions that enable Contact Centers to optimize resources and improve communication process efficiencies.
price ($mm)
$13
rev ($mm)
$10
EBITDA ($mm)
EV / rev
1.3x
EV / EBITDA
closed 10/26/2020 via PR Newswire

OutMatch, acquired FurstPerson

synopsis: OutMatch, a leader in digital hiring, has acquired FurstPerson, a provider of pre-hire assessments for contact centers. FurstPerson offers a SaaS-based contact center hiring system that includes simulations, problem solving tests, personality tests, and analytics. Their solution enables hiring managers to reduce turnover and hire better.
buyer: OutMatch
The OutMatch Talent Intelligence Platform brings clarity to talent decisions by gathering the right data and putting the insights companies need at their fingertips. We help the world’s biggest brands to select and develop great people, maximizing the employee life cycle. "
target: FurstPerson
FurstPerson is a provider of pre-hire assessments for contact centers. FurstPerson offers a SaaS-based contact center hiring system that includes simulations, problem solving tests, personality tests, and analytics. Their solution enables hiring managers to reduce turnover and hire better.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/13/2012 via BusinessWire

RedPrairie Corporation, acquired Vortex Connect

synopsis: RedPrairie Corporation, a global supply chain and retail technology provider, announced the acquisition of Toronto-based Vortex Connect, a pioneer in best-of-breed mobile workforce management solutions that strengthen business-to-employee communications and operations.
buyer parent: New Mountain Capital, LLC
buyer: RedPrairie Corporation
RedPrairie’s best-of-breed supply chain, workforce, and all-channel retail solutions have put commerce in motion for the world’s leading companies. RedPrairie solutions adapt to help ensure visibility and collaboration between manufacturers, distributors, retailers, and consumers. "
target: Vortex Connect
Vortex Connect is a mobile workforce management solutions provider specializing in business-to-employee communications. Vortex enables organizations to mobilize its people, its processes and organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via BNC Analysis

eCommerce Industries, Inc., acquired Digital Gateway Inc.

synopsis: eCommerce Industries, a premier provider of industry- specific business operations software, has acquired Digital Gateway, Inc. Digital Gateway creates e-automate, a business management software system that automates and improves many common business processes integral to companies in the office automation industry.
buyer parent: Insight Venture Partners
buyer: eCommerce Industries, Inc.
eCommerce Industries, Inc. (ECI2) is a premier provider of industry- specific business operations software and integrated supply chain automation, with an emphasis on e-commerce capability, supplier connectivity and mobility. "
target: Digital Gateway Inc.
Digital Gateway creates e-automate, a business management software system that automates and improves many common business processes integral to companies in the office automation industry. These processes include accounting, inventory, service dispatch, contract management, sales and others.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2021 via BusinessWire

Noble Systems Corporation merged with Aspect Software,

synopsis: Noble Systems, a leader in the customer communications industry, has merged with Aspect, a provider of call and contact center software solutions. Together, Noble Systems and Aspect will form Alvaria, a global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions.
buyer parent: ABRY Partners, LLC
buyer: Aspect Software
Aspect is on a mission to simplify and improve customer engagement. The company's large-enterprise contact centre software is used by millions of agents every year and supports billions of consumer interactions around the world. "
target: Noble Systems Corporation
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, Cloud, and Gamification technologies.
price ($mm)
$1,000
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/11/2021 via PR Newswire

Officium Labs, acquired Spreadsheet Scheduler

synopsis: Officium Labs, a unique decentralized Customer Experience startup, has acquired Spreadsheet Scheduler, a provider workforce management software. Spreadsheet Scheduler offers a full suite of workforce management solutions that help call centers of all sizes to optimize their workforce, save money, and deliver better customer experiences.
buyer: Officium Labs
Officium Labs is a unique decentralized customer experience (CX) startup. Officium’s Connect network connects on-demand CX workers with companies in need of CX staff. Their Transform network is a consulting hub that works with existing and potential clients to create best in class CX solutions. "
target: Spreadsheet Scheduler
Spreadsheet Scheduler is a provider workforce management software. Spreadsheet Scheduler offers a full suite of workforce management solutions that help call centers of all sizes to optimize their workforce, save money, and deliver better customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/11/2018 via GlobeNewswire

Twilio, acquired Ytica

synopsis: Twilio Inc., the leading cloud communications platform, announced it has acquired Ytica. Ytica provides highly customizable contact center reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact center and provides businesses a unified view of the way they engage with their customers.
buyer: Twilio (TWLO:$2,547.18)
Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. "
target: Ytica
Ytica provides highly customizable contact center reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact center and provides businesses a unified view of the way they engage with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2016 via Company Press Release

inContact, Inc., acquired AC2 Solutions, Inc.

synopsis: inContact, the cloud contact center software leader, has acquired AC2 Solutions, Inc., a company that develops workforce management (WFM) product technology and a platform.
buyer: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. "
target: AC2 Solutions, Inc.
AC2 Solutions, Inc. develops workforce management (WFM) product technology and a platform. The company was founded in 2001 and is based in Hazlet, New Jersey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2014 via PR Newswire

inContact, Inc., acquired Uptivity

synopsis: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, announced the acquisition of workforce optimization (WFO) provider, CallCopy, Inc., which offers its products and services under the name "Uptivity."
buyer: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. "
target: Uptivity
Uptivity is a leading provider of contact center workforce optimization and management solutions. Only Uptivity provides an innovative, modern, and unified solution for measurably and continuously enhancing agent performance and driving strategic business goals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2012 via PR Newswire

Knighted, Inc., acquired GoalPost

synopsis: Kurt Salmon, a global management consulting firm, announced that it has sold its GoalPost® software business unit to Knighted, a leading developer of supply chain software solutions. GoalPost provides comprehensive, user-friendly labor management software solutions.
buyer: Knighted, Inc.
Knighted, Inc. is a leading provider of web-enabled Logistics Software specializing in Warehouse Management Software (WMS), Warehouse Control Software (WCSPlus) and Labor Execution Software (LMS). "
target parent: Management Consulting Group plc
target: GoalPost
GoalPost provides comprehensive, user-friendly labor management software solutions. It has provided many Fortune Global 1000 companies with the strong foundation to support distribution center, call center and retail store labor performance management programs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/26/2011 via BusinessWire

Verint Systems Inc., will acquire GMT Corporation

synopsis: Verint® Systems Inc. announced the signing of a definitive agreement to acquire, upon closing, Global Management Technologies Corporation (GMT™), an Atlanta-based leading provider of workforce management (WFM) solutions. GMT’s software and services are widely used by organizations particularly in retail branch banking environments.
buyer parent: Comverse Technology, Inc.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Its solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. "
target: GMT Corporation
GMT Corp provides enterprise workforce management and performance optimization solutions. It offers GMT Planet, a workforce management software that includes cash management and performance management features for financial services organizations, contact centers, and back office operations.
price ($mm)
$25
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2012 via Company Press Release

Enghouse Systems Limited, acquired Zeacom Limited

synopsis: Enghouse Systems Ltd. has acquired Zeacom Limited for $30.6 million. Auckland-based Zeacom's contact centre and business process software products are in use at over 3,500 customer sites worldwide.
buyer: Enghouse Systems Limited (TSX:ENGH:$356.06)
Enghouse Systems Limited serves a number of distinct vertical markets through its two divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company. "
target: Zeacom Limited
Zeacom covers three specialized areas – multimedia contact center, business process automation and plugins for unified communications. The user-friendliness of their products ensures that people can quickly master the features and functionality they need for better performance.
price ($mm)
$26
rev ($mm)
$29
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 4/15/2015 via BNC Analysis

Avaya Inc., acquired KnoahSoft, Inc.

synopsis: Avaya is acquiring KnoahSoft, a company that provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: KnoahSoft, Inc.
KnoahSoft provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2021 via BusinessWire

Avaya Inc., acquired CT Suite

synopsis: Avaya has acquired CTIntegrations, a specialized contact center software development and system integration company. CTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloud AI-powered experience platform.
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya is shaping the future of work with innovation and partnerships that deliver business benefits. Its cloud communications solutions and multi-cloud application ecosystem power personalized and intelligent customer and employee experiences to help achieve strategic ambitions and desired outcomes."
target: CT Suite
CTIntegrations is a specialized contact center software development and system integration. Its CT Suite platform is an enterprise-class agent web client and work processing framework designed to support interactions over any channel in one place.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/30/2018 via BNC Analysis

Avaya Inc., will acquire Spoken Communications

synopsis: Avaya Holdings, a business communications company based in Santa Clara, Calif. has agreed to acquire Seattle’s Spoken Communications. Spoken Communications uses speech recognition technology to automate processes in call centers.
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. "
target: Spoken Communications
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by major brands, Spoken ConversationCenter, Contact Center as a Service platform provides a set of AI enabled conversational services delivered from a cloud-first platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/17/2017 via PR Newswire

Extreme Networks, purchased Networking Business from Avaya Inc.

synopsis: Extreme Networks, Inc. announced that it has completed its acquisition of Avaya, Inc.'s networking business. Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
buyer: Extreme Networks (EXTR:$535.26)
Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments everywhere deliver the ultimate business outcome: stronger connections with customers, partners and employees. "
seller parent: SilverLake
seller: Avaya Inc. (AVYA:$2,968.00)
The acquisition includes the networking business of Avaya Inc. Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
price ($mm)
$100
rev ($mm)
$200
EBITDA ($mm)
EV / rev
0.5x
EV / EBITDA
closed 5/28/2015 via Market Wire

Avaya Inc., acquired Esna Technologies Inc.

synopsis: Avaya announced it has completed the acquisition of Esna Technologies Inc., a provider of real-time collaboration and communications software, to accelerate the adoption of communications-enabled applications for both enterprises and midmarket companies.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. "
target: Esna Technologies Inc.
Esna is a leading provider of real-time communication and collaboration solutions. Esna makes it easy for businesses and individuals to connect, communicate and collaborate with one another by embedding unified communications and real-time collaboration inside the applications they use every day.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2015 via BNC Analysis

Avaya Inc., acquired KnoahSoft, Inc.

synopsis: Avaya is acquiring KnoahSoft, a company that provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: KnoahSoft, Inc.
KnoahSoft provides workforce optimization (WFO) solutions that deliver organizations enterprise-level interaction recording; quality; performance and workforce management; and analytics functionality with the lowest total cost of ownership.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/2/2014 via BusinessWire

Spirent Communications plc, will purchase Technology Business Unit from RADVISION Ltd.

synopsis: Spirent Communications plc, a leading communications technology company, announced that it has entered into a definitive agreement to acquire the assets of Radvision’s Technology Business Unit (TBU), the part of the Radvision business responsible for delivering industry-leading developer solutions.
buyer: Spirent Communications plc (LSE:SPT:$457.90)
Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organisations. They deploy life-enriching communications networks, devices, services and applications. "
seller parent: SilverLake
seller: RADVISION Ltd.
Based in Tel Aviv, Israel, the Radvision Technology Business Unit (TBU), offers a complete development and test suite for Voice and Video over IP communications, including Voice over LTE (VoLTE),
price ($mm)
$25
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2014 via PR Newswire

Camber Corporation, purchased IT Consulting Services from Avaya Government Solutions

synopsis: Camber Corporation, a premier professional services organization that provides IT solutions, announced that it has completed the acquisition of the IT consulting services business from Avaya Government Solutions, a subsidiary of Avaya Inc. Avaya Government Solutions is an IT services and core communications provider for the federal government.
buyer parent: New Mountain Capital, LLC
buyer: Camber Corporation
Camber Corporation is a premier professional services organization that provides solutions in systems engineering, intelligence, cyber security, information technology, unmanned systems, modeling and simulation, training and threat mitigation. "
seller parent: SilverLake
seller: Avaya Government Solutions
The IT consulting services business of Avaya Government Solutions consist of approximately 530 employees in the IT, software development and engineering, network architecture and engineering, and program management fields who support solutions for the Defense and Civil government markets.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2013 via Market Wire

Avaya Inc., acquired ITNavigator

synopsis: Avaya announced it has acquired ITNavigator, a leader in cloud, social media, reporting and management solutions. The acquisition will bolster Avaya's Contact Center solutions for interaction, experience and performance management as well as expand its Collaborative Cloud portfolio with cloud-based social media and end-to-end management.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: ITNavigator
ITNavigator specializes in the establishment and operation of seamlessly integrated unified communication and contact center management systems. The company is dedicated to delivering proven and innovative products and services tailored specifically to the unified communication needs of companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/5/2012 via

Avaya Inc., acquired RADVISION Ltd.

synopsis: RADVISION LTD., a leading technology and end-to-end solution provider for unified visual communications, announced that it has completed its previously announced sale to Avaya. RADVISION is a leading provider of videoconferencing and telepresence technologies over IP and wireless networks.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: RADVISION Ltd.
RADVISION is a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. It teams with its channel and service provider partners to offer end-to-end visual communications that help businesses collaborate more efficiently.
price ($mm)[EV]
$219 [$164]
rev ($mm)
$78
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
closed 10/19/2011 via Market Wire

Avaya Inc., acquired Aurix Ltd.

synopsis: Avaya, a global provider of business communications and collaboration systems and services, announced it has acquired Aurix, a global provider of speech analytics and audio data mining technology. Aurix's patented technology enables real-time identification, search and data mining of large volumes of audio and audio-visual material.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: Aurix Ltd.
Aurix Ltd. is a global provider of phonetic speech search and analytics technology. Working with a network of technology partners, service delivery professionals and resellers, Aurix provides solutions that help improve efficiency and generate business intelligence.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2011 via Market Wire

Avaya Inc., acquired Sipera Systems, Inc.

synopsis: Avaya, a global provider of business collaboration and communications solutions, announced it has acquired Sipera, a worldwide provider of Unified Communications (UC) solutions, including Session Border Control (SBC) functionality and a range of UC security applications. Sipera will become a fully integrated part of Avaya.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: Sipera Systems, Inc.
Sipera Systems is the worldwide market leader in communications security solutions that simplify and accelerate the adoption of VoIP and Unified Communications (UC). Sipera's award-winning UC-Sec security appliances protect up to 1 million UC devices in enterprises around the world.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2011 via PR Newswire

Glowpoint, Inc., purchased Telepresence & Video Conferencing Assets from Avaya Inc.

synopsis: Glowpoint, a leading global provider of cloud managed video services, announced that it has completed its acquisition of certain assets that Avaya used in its "Managed Service for Video" offering. The assets acquired include telepresence and video conferencing endpoints and network infrastructure utilized to deliver cloud managed video services.
buyer: Glowpoint, Inc. (GLOW:$13.63)
Glowpoint is a leading provider of advanced video communications solutions. Its suite of advanced and robust telepresence and video communications service solutions empower global organizations to dramatically enhance the impact and productivity of their internal and external communications. "
seller parent: Silver Lake Partners
seller: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global leader in enterprise communications systems. The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its Channel partners to leading businesses and organizations around the world.
price ($mm)
$1.60
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2010 via BNC Analysis

Essar Group, will acquire AGC Networks

synopsis: Conglomerate Essar Group has agreed to acquire Avaya's entire 59.13% stake in AGC Networks for $44.5m. AGC Networks, earlier known as Avaya GlobalConnect, is a converged communications company offering provider focused solutions on the India and Australia market.
buyer: Essar Group
Essar Global Limited is a diversified business corporation with a balanced portfolio of assets in the manufacturing and services sectors of Steel, Energy, Power, Communications, Shipping Ports & Logistics, and Construction. Essar Global has offices in Asia, Africa, Europe and the Americas. "
target parent: Silver Lake Partners
target: AGC Networks (:$658.74)
AGC Networks is India’s leading enterprise communication solution integrator delivering customized business solutions that help organizations accelerate revenue growth, increase market penetration, optimize operating costs and improve employee productivity.
price ($mm)
$17*
rev ($mm)
$116
EBITDA ($mm)
$12
EV / rev
0.0x
EV / EBITDA
0.2x
closed 5/27/2009 via BNC Analysis

Avaya Inc., acquired Agile Software NZ Limited

synopsis: In an effort to better align itself with the needs of mid-sized contact centers, Avaya has purchased Agile Software NZ. Agile created and developed the call center software that Avaya currently markets to its midsized customers. With this acquisition, Avaya brings the team in-house to gain greater control over the development of the technology.
buyer parent: Silver Lake Partners
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including 90 percent of the FORTUNE 500(R). Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services. "
target parent: The Comworth Group
target: Agile Software NZ Limited
With Agile’s depth of experience across a wide variety of industry verticals and the committed support of world leading organisations, Agile has the expertise, the know-how and the tools to help organisations get a superior return on the investments they make in communications technologies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2007 via PR Newswire

Silver Lake Partners, TPG Capital, acquired Avaya Inc.

synopsis: Avaya Inc., Silver Lake and TPG Capital today announced that Silver Lake and TPG Capital have completed the acquisition of Avaya in a transaction valued at approximately $8.3 billion.
buyer: Silver Lake Partners
buyer: TPG Capital
TPG is a leading global private investment firm with approximately $45 billion of capital under management across a family of funds. TPG's investment philosophy has been to create value by investing in change - change created by industry trends, economic cycles or specific company circumstances. "
target: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including 90 percent of the FORTUNE 500(R). Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services.
price ($mm)
$7,265
rev ($mm)
$5,235
EBITDA ($mm)
$679
EV / rev
1.4x
EV / EBITDA
10.7x
closed 11/16/2006 via PR Newswire

Avaya Inc., acquired Traverse Networks

synopsis: Avaya Inc., a leading global provider of business communications applications, systems and services, today announced it has acquired Traverse Networks, a privately held developer of enterprise mobility solutions for unified communications, based in Fremont, Calif.
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including 90 percent of the FORTUNE 500(R). Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services. "
target: Traverse Networks
Traverse Networks is a developer of enterprise mobility solutions for unified communications. Traverse's server software and user-friendly mobile handset interface deliver professional call handling applications and sophisticated voice mail management to mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2004 via PR Newswire

Avaya Inc., acquired Spectel

synopsis: Avaya Inc., AV a leading global provider of business communications software, systems and services, today announced it has completed the purchase of Spectel, a world leader in audio and web conferencing solutions, for approximately $103 million in cash.
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including 90 percent of the FORTUNE 500(R). Avaya is a world leader in secure and reliable Internet Protocol telephony systems and communications software applications and services. "
target: Spectel
Spectel is the market-leading provider of integrated conferencing solutions for conferencing service providers and enterprises worldwide. The company's award-winning voice and web conferencing platforms, applications and professional services facilitate real-time communication among business users.
price ($mm)
$103
rev ($mm)
$57
EBITDA ($mm)
$11
EV / rev
1.8x
EV / EBITDA
9.8x
closed 9/7/2022 via PR Newswire

Enghouse Systems Limited, acquired VoicePort, LLC

synopsis: Canada-based Enghouse Systems Limited has acquired the business assets of VoicePort LLC, a provider of SaaS automated solutions. VoicePort is known for its innovative product offerings, designed to help circulation enterprises to reduce costs and improve customer experience and retention.
buyer: Enghouse Systems Limited (TSX:ENGH:$356.06)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on contact centers, video communications, healthcare, telecommunications, public safety, and the transit market. "
target: VoicePort, LLC
VoicePort is a provider of automated, configurable, and integrated customer self-service software. Their products are designed and orchestrated to be fully integrated and work seamlessly across organizations and their supporting resources and systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/24/2021 via BusinessWire

BCM One, Inc., acquired CoreDial

synopsis: BCM One has acquired CoreDial, a provider of leading white label cloud-based UCaaS (Unified Communications as a Service) services. The acquisition of CoreDial gives BCM One a significant footprint in the UCaaS space and allows it to serve customers with a variety of leading products.
buyer parent: Thompson Street Capital Partners
buyer: BCM One, Inc.
BCM One is a managed technology solutions provider offering next generation voice and managed network services. BCM One offers a variety of solutions supporting businesses' critical network infrastructure, including Unified communications as a Service, SDWAN, cloud, SIP Trunking, and more. "
target: CoreDial
CoreDial is a leading provider of high quality and scalable cloud communications, video collaboration and contact center solutions. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa platform, which seamlessly integrates with other essential business applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/30/2021 via BNC Analysis

Route Mobile Limited, will acquire Phonon.in

synopsis: Route Mobile Limited an Indian technology service provider for the mobile communications, has announced that it will acquire Phonon.in a provider automated customer interaction solutions for airlines, travel and leisure companies, banks, insurers, financial services enterprises and web portals in India and GCC countries.
buyer: Route Mobile Limited (BSE:543228:$185.05)
Route Mobile Limited, based in India, is a technology service provider for mobile communications industry with a focus on messaging & voice solutions. It has developed an indigenous technology platform to support Mobile Network Operators (MNOs), OTT Players, Enterprises, Aggregators and Resellers. "
target: Phonon.in
Phonon.in provides automated customer interaction solutions for airlines, travel and leisure companies, banks, insurers, financial services enterprises and web portals in India and GCC countries. Phonon automates 1 million+ daily customer interactions over voice, SMS and email.
price ($mm)
$3.86
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/6/2020 via PR Newswire

AVC Technologies, will acquire Kandy Communications

synopsis: American Virtual Cloud Technologies, Inc. will acquire Kandy Communications, an industry-leading, multi-tenant, scalable cloud communications platform. The acquisition will combine AVCtechnologies' customer service with Kandy's proprietary platform to provide a best-in-class, end-to-end communication experience for channel partners and end users.
buyer: AVC Technologies (WRLS:$0.00)
AVCtechnologies makes comprehensive and innovative cloud-based UCaaS (Unified Communications as a Service), Cybersecurity, and IT solutions simple for over 900 enterprise customers, including 350+ managed service clients. "
target parent: Ribbon Communications Inc.
target: Kandy Communications
Kandy, a division of Ribbon, is a cloud-based, real-time communications platform offering proprietary UCaaS (Unified Communications as a Service), CPaaS (Communications Platform as a Service), and CCaaS (Contact Center as a Service) capabilities.
price ($mm)
$59
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via BNC Analysis

NobelBiz, Inc, acquired NexInteractive Inc.

synopsis: NobelBiz, the leading innovator in the Contact Center Technology industry, has acquired NexInteractive, a cloud contact center software provider. NexInteractive offers a feature-rich solution that enable users to handle multiple calls, quickly route calls, review call history logs, and more.
buyer: NobelBiz, Inc
NobelBiz is the leading innovator in the Contact Center Technology industry. NobelBiz provides World-Class Voice, Cloud Contact Center and Business Intelligence solutions to contact centers globally. NobelBiz transforms Contact Centers into higher-performing Intelligent Contact Centers. "
target: NexInteractive Inc.
NexInteractive is a cloud contact center software provider. NexInteractive offers a feature-rich solution that enable users to handle multiple calls, quickly route calls, review call history logs, and more. Their call center software solution manages over 4 million calls daily worldwide.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/12/2018 via GlobeNewswire

CoreDial, acquired Voice4net

synopsis: CoreDial, LLC, a leading Software-as-a-Service (SaaS) platform provider enabling channel success with cloud communications, announced it acquired Voice4Net, an award-winning provider of Contact Center as a Service (CCaaS) solutions.
buyer: CoreDial
CoreDial, LLC is a leading Software-as-a-Service (SaaS) platform provider enabling channel success with cloud communications. With no hardware or software to buy, their customers deliver valuable end-user solutions, while creating margin rich recurring revenues and building value in their brand. "
target: Voice4net
Voice4Net provides effective, powerful contact center and customer engagement solutions for a wide range of large and mid-size businesses and institutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2017 via PR Newswire

Broadvoice, acquired XBP Inc.

synopsis: Broadvoice has announced the acquisition of XBP Inc., in a move that will enhance its portfolio of technology and its commitment to an amazing customer experience. XBP is a development-oriented company with unique telephony and contact center offerings, whose proprietary communications software is focused on creating a superb user experience.
buyer: Broadvoice
Headquartered in Los Angeles, Broadvoice is a premier provider of cloud phone service, contact center solutions, collaboration and conferencing. Broadvoice helps businesses achieve higher call quality and faster internet speeds while reducing overall costs and improving efficiency. "
target: XBP Inc.
Headquartered in Tustin and founded in 2012, XBP is known for telephony and contact center offerings. XBP has a clear vision to deliver excellence in all aspects of the user experience through proprietary communications software.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/21/2016 via Reuters

InteliWISE, will acquire Limtel

synopsis: InteliWISE, a company that utilizes language recognition and interactive video technology to optimize online customer service experiences, is acquiring Limtel, a company that develops software that revolutionizes business communication and enriches telecommunications solutions with unique value added. Both companies are based in Poland.
buyer: InteliWISE (WSE:ITL:$0.42)
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services. "
target: Limtel
Limtel Sp. z o.o. develops software that revolutionizes business communication and enrich telecommunications solutions with unique value added. The company was founded in 2010 and is based in Poland.
price ($mm)
$0.02
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/4/2015 via Company Press Release

Atos SE, will acquire Unify Inc.

synopsis: Atos, a leader in digital services, The Gores Group, a private equity firm, and Siemens, a global powerhouse in electronics and electrical engineering, have reached an agreement for Atos to acquire Unify, the number three world leader of integrated communication solutions.
buyer: Atos SE (ENXTPA:ATO:$12,340.38)
Serving a global client base, Atos SE provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. "
target parent: Gores Group, LLC
target: Unify Inc.
Unify is a premier communications software and services firms. Their solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations.
price ($mm)[EV]
$372 [$427]
rev ($mm)
$1,453
EBITDA ($mm)
EV / rev
0.3x
EV / EBITDA
closed 1/20/2014 via BusinessWire

Genesys Telecommunications Laboratories, acquired Ventriloquist

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired Ventriloquist Voice Solutions International. The Ventriloquist solution brings additional scale and reach to the Genesys cloud-based proactive communications offerings.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Ventriloquist
Ventriloquist is a global leader in on-demand, interactive, cloud-based, multi-channel customer communications. Organizations leverage Ventriloquist’s services in order to communicate more effectively and efficiently throughout the customer lifecycle and build trusted customer relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2013 via Wall Street Journal

Enghouse Systems Limited, acquired ANDTEK GmbH

synopsis: Enghouse Systems Limited, a leading global provider of enterprise software solutions serving a variety of vertical markets, announced that it has acquired ANDTEK GmbH. ANDTEK delivers business applications enabling organizations to fully leverage unified communications networks.
buyer: Enghouse Systems Limited (TSX:ENGH:$356.06)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target: ANDTEK GmbH
ANDTEK is a unified communications (UC) specialist delivering highly scalable attendant console and contact center solutions as well as a range of handset applications for small and large size organizations. The company operates out of offices in Germany and Hungary.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2013 via Market Wire

Avaya Inc., acquired ITNavigator

synopsis: Avaya announced it has acquired ITNavigator, a leader in cloud, social media, reporting and management solutions. The acquisition will bolster Avaya's Contact Center solutions for interaction, experience and performance management as well as expand its Collaborative Cloud portfolio with cloud-based social media and end-to-end management.
buyer parent: SilverLake
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya Inc. is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. "
target: ITNavigator
ITNavigator specializes in the establishment and operation of seamlessly integrated unified communication and contact center management systems. The company is dedicated to delivering proven and innovative products and services tailored specifically to the unified communication needs of companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc. (OTCPK:NOVC:$5.18)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC. "
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/16/2011 via GlobeNewswire

8x8, Inc., acquired Contactual, Inc.

synopsis: 8x8, Inc., a provider of innovative cloud communications and computing solutions, announced that it has completed the acquisition of privately-held Contactual, Inc., a provider of cloud-based call center and customer interaction management solutions.
buyer: 8x8, Inc. (EGHT:$581.29)
8x8, Inc., a pioneer in the development of cloud-based VoIP, video, mobile, and unified communications solutions, leverages its patented software technologies to deliver industry-leading SaaS applications to businesses of any size with employees in any location. "
target parent: Leapfrog Ventures
target: Contactual, Inc.
Contactual, Inc. is a provider of cloud-based call center and customer interaction management solutions. Its patented OnDemand Contact Center decouples the call center from the physical constraints of on-premise equipment.
price ($mm)[EV]
$23 [$23]
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
announced 3/9/2011 via Company Press Release

Syntellect Inc., will acquire CosmoCom, Inc.

synopsis: Enghouse Systems Limited announced that a definitive agreement has been entered into whereby Enghouse and Syntellect Inc., a wholly owned subsidiary of Enghouse, will acquire the business and operations of CosmoCom, Inc. for a cash purchase price of US$20,000,000, subject to certain adjustments.
buyer parent: Enghouse Systems Limited
buyer: Syntellect Inc.
Syntellect is a leading provider of self-service and live contact center solutions spanning the entire customer service spectrum. Their comprehensive solutions are designed to empower customers to achieve the best mix of automated and live assistance service. "
target parent: Intel Corporation
target: CosmoCom, Inc.
CosmoCom optimizes communication between organizations and their customers. Its unified, all-IP contact center suite, CosmoCall Universe, empowers businesses of all sizes to quickly, easily and economically fulfill the most complex customer interaction management requirements.
price ($mm)
$20
rev ($mm)
$18
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 3/3/2011 via BusinessWire

USA Mobility, Inc., acquired Amcom Software, Inc.

synopsis: USA Mobility, Inc., a leading provider of wireless messaging and communications services, has announced the acquisition of Amcom Software, Inc., creating a company in the forefront of mission critical unified communications.
buyer: USA Mobility, Inc. (USMO:$242.91)
USA Mobility, Inc., headquartered in Springfield, Virginia, is a comprehensive provider of reliable and affordable wireless communications solutions to the healthcare, government, large enterprise and emergency response sectors. "
target parent: 2ndWave Software
target: Amcom Software, Inc.
Amcom Software provides technology solutions for organizations that depend on speed, accuracy, and productivity to manage mission-critical, day-to-day, emergency and event-driven communications.
price ($mm)[EV]
$169 [$162]
rev ($mm)
$51
EBITDA ($mm)
$11
EV / rev
3.2x
EV / EBITDA
14.5x
closed 2/2/2011 via BusinessWire

West Corporation, acquired Twenty First Century Communications, Inc.

synopsis: West Corporation, a leading provider of technology-driven, voice and data solutions, has announced it has acquired Twenty First Century Communications, Inc., a provider of automated alerts and notification solutions to the electric utilities industry, government, public safety and corporate markets.
buyer parent: Thomas H. Lee Partners, L.P.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a leading provider of technology-driven, voice and data solutions. West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications. "
target: Twenty First Century Communications, Inc.
Public and private organizations use Twenty First Century Communications' notification and call-handling solutions to relieve their call center, respond to a crisis, protect people, mobilize first responders, and much more.
price ($mm)
$41
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2010 via

West Corporation, acquired Holly Connects, Inc.

synopsis: West Corporation, a leading provider of technology-driven, voice-oriented solutions, announced that it has entered into an agreement to acquire Holly Connects, a premier provider of carrier-grade voice platforms.
buyer parent: Thomas H. Lee Partners, L.P.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a leading provider of outsourced communication solutions to many of the world's largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability. "
target: Holly Connects, Inc.
Holly Connects, Inc. delivers software voice platforms for the deployment of touch-tone and speech recognition solutions. It offers Holly5 Voice Platform, which provides VoiceXML standards-based framework for voice self-service applications.
price ($mm)
$9.24
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/2/2009 via BusinessWire

Wave-Technology Solutions Group, acquired Radianta, Inc.

synopsis: Wave Technology Solutions Group, a systems integration and content solutions company, has acquired a majority position in Irvine, Calif. based Radianta, Inc., a unified communications (UC) software applications development and services organization.
buyer: Wave-Technology Solutions Group
Wave-Technology Solutions Group has been an industry recognized leader for delivering content management innovative solutions, managed services and solution, business process outsourcing to Fortune 1000, local government agencies and municipalities. "
target: Radianta, Inc.
Radianta is a software development company focused on building business products and solutions that link communications infrastructure to business processes. Radianta’s solutions enable businesses to transform transactional resources into contextually relevant tacit resources.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like KnoahSoft, Inc.


read more

KnoahSoft, Inc.

Agyle Time

U-WFM

ProScheduler WFM

Principa

KnowledgeSpace

Tenacity

FidoTrack LLC

Presence Technology

FurstPerson

Vortex Connect

Digital Gateway Inc.

Noble Systems Corporation

Spreadsheet Scheduler

Ytica

AC2 Solutions, Inc.

Uptivity

GoalPost

GMT Corporation

Zeacom Limited

read more

KnoahSoft, Inc.

read more

CT Suite

Spoken Communications

Avaya Inc.

Esna Technologies Inc.

KnoahSoft, Inc.

RADVISION Ltd.

Avaya Government Solutions

ITNavigator

RADVISION Ltd.

Aurix Ltd.

Sipera Systems, Inc.

Avaya Inc.

AGC Networks

Agile Software NZ Limited

Avaya Inc.

Traverse Networks

Spectel

read more

VoicePort, LLC

CoreDial

Phonon.in

Kandy Communications

NexInteractive Inc.

Voice4net

XBP Inc.

Limtel

Corvisa LLC

Unify Inc.

Ventriloquist

ANDTEK GmbH

ITNavigator

IVR Central

Contactual, Inc.

CosmoCom, Inc.

Amcom Software, Inc.

Twenty First Century Communications, Inc.

Holly Connects, Inc.

Radianta, Inc.

Geography
Matching Companies
Ticker: ASX:DTC
 
 
 
 
 
 
 
 
Damstra
Damstra
Damstra is a global leader in workforce management, compliance, and safety management. Through their unique, integrated workplace management platform, Damstra delivers powerful solutions that radically transform the way organisations manage, track and protect the entire workplace.
year
2021
rev ($mm)
$19.59
EBITDA ($mm)
($5.79)
EBIT ($mm)
($6.84)
Net Income ($mm)
Employees
90
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: AVYA
 
 
 
 
 
 
 
 
Avaya Inc.
Avaya Inc.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
year
2021
rev ($mm)
$2,968.00
EBITDA ($mm)
$481.00
EBIT ($mm)
$263.00
Net Income ($mm)
$18.00
Employees
8266
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
  • watch
Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2021
rev ($mm)
$354.33
EBITDA ($mm)
($171.05)
EBIT ($mm)
($216.52)
Net Income ($mm)
Employees
976
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2021
rev ($mm)
$2.19
EBITDA ($mm)
($0.88)
EBIT ($mm)
($0.90)
Net Income ($mm)
$0.04
Employees
0
  • drill down
  • watch
Ticker: VGL
 
 
 
 
 
 
 
 
Vigil Health Solutions
Vigil Health Solutions is a leader in innovative call systems and resident monitoring solutions for senior living. The Vigil Integrated Care Management System is the one platform that addresses resident needs throughout the full continuum of care.
year
2021
rev ($mm)
$5.16
EBITDA ($mm)
$0.82
EBIT ($mm)
$0.81
Net Income ($mm)
$0.67
Employees
0
  • drill down
  • watch
Ticker: OM:ZIGN
 
 
 
 
 
 
 
 
ZignSec
ZignSec
ZignSec is a Swedish provider of digital identity verification solutions. ZignSec enables businesses to quickly and safely identify online customers in real time. They offer multiple solutions through a single API that allows users to manage their KYC and AML compliance requirements.
year
2021
rev ($mm)
$1.92
EBITDA ($mm)
($1.93)
EBIT ($mm)
($2.42)
Net Income ($mm)
Employees
33
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
  • watch