Like LinguaSys

closed 8/11/2015 via BusinessWire

Aspect Software, acquired LinguaSys

synopsis: Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced the acquisition of the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider.
buyer: Aspect Software
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. "
target: LinguaSys
LinguaSys provides Interactive Text Response (ITR), natural language user interface, and near-real time text translations to leading Fortune 100 companies. LinguaSys' technology allows channels like SMS and Twitter to become two-way conversations, expanding omni-channel service interactions.
price ($mm)
rev ($mm)
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EV / EBITDA
announced 1/27/2021 via BNC Analysis

Straker Translations, will acquire Lingotek, Inc.

synopsis: New Zealand-based language service provider (LSP) Straker Translations has acquired Lingotek, a Utah-based translation management system provider and LSP. Lingotek’s Translation Network is the only cloud-based SaaS solution to connect all an organization’s global content in one place, giving them the power to manage their brand worldwide.
buyer: Straker Translations (ASX:STG:$20.79)
New Zealand-based Straker Translations is a cloud-enabled translation services provider. The company has built a technology platform using Artificial Intelligence that enables human translators to deliver faster and more accurate translations at a lower cost. "
target: Lingotek, Inc.
Lingotek’s Translation Network is the only cloud-based SaaS solution to connect all an organization’s global content in one place, giving them the power to manage their brand worldwide.
price ($mm)
$6.47
rev ($mm)
$8
EBITDA ($mm)
EV / rev
1.2x
EV / EBITDA
closed 7/2/2020 via Company Press Release

Carlyle Group, acquired Memsource

synopsis: Global investment firm The Carlyle Group announced that it has acquired a majority stake in Memsource, a leading translation technology provider based in Prague that assists global corporations and the language services industry to automate the localisation of large volumes of multilingual content.
buyer: Carlyle Group (CG:$6,117.50)
The Carlyle Group is a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions. "
target: Memsource
Founded in 2010 and headquartered in Prague, Czech Republic, Memsource is a leading translation technology provider that assists global corporations and the language services industry to automate the localisation of large volumes of multilingual content.
price ($mm)
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closed 12/18/2019 via Company Press Release

Transfluent, acquired Navitep Oy and Translatum Oy

synopsis: Transfluent Oy, which develops and offers digital translation services, has acquired Navitep Oy and Translatum Oy. Navitep Oy is a software company whose main product is software developed for automating the translation process. Translatum Oy is an expert company specialising in international communications and a wide range of translation services.
buyer: Transfluent
Transfluent Oy, established in 2007, develops and provides digital translation services. Transfluent specialises in a translation experience that is as automated and easy to use as possible. High-quality translations are produced by professional translators via digital services. "
target: Navitep Oy and Translatum Oy
Navitep Oy, established in 2012, is a software company whose main product is software developed for automating the translation process. Translatum Oy is an expert company specialising in international communications and combining a wide range of translation services and innovative technologies.
price ($mm)
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closed 4/1/2019 via Company Press Release

Evolve IP, acquired Jog.ai Inc.

synopsis: Evolve IP, a provider of cloud computing and cloud communications services, has acquired Jog.ai, a speech analytics and natural language technology firm. Jog.ai provides an automated call recording and transcribing solution that creates a ‘screenplay’ for calls. The interactive screenplay allows users to flag important moments for fast reference.
buyer parent: Great Hill Partners LLC
buyer: Evolve IP
Evolve IP delivers customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications already used in their clients' businesses. "
target: Jog.ai Inc.
Jog.ai is a speech analytics and natural language technology firm. Jog.ai provides an automated call recording and transcribing solution that creates a ‘screenplay’ for calls. The screenplay is clickable, copiable, and sharable and allows users to flag important moments for fast reference.
price ($mm)
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closed 10/17/2011 via GlobeNewswire

Sajan, Inc., acquired New-Global Corporation

synopsis: Sajan, Inc., a global provider of language services and translation management software, has acquired the New-Global Group of companies. New-Global is a provider of multilingual communication services and technologies - serving clients in the United States, Canada and Europe through offices in Montreal, Canada and Madrid, Spain.
buyer: Sajan, Inc. (SAJA:$29.22)
Sajan is a leading provider of global language translation and localization services, helping clients around the world expand seamlessly into any global market. The foundation of Sajan's solution is its industry leading language translation management system technology, GCMSTM. "
target: New-Global Corporation
Through its industry leading translation services and advanced technology systems, and multilingual call center services, New-Global helps the world's leading global companies and organizations communicate and manage information in the new global business environment.
price ($mm)
$0.49
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.4x
EV / EBITDA
closed 3/21/2018 via PR Newswire

LanguageWire A/S, acquired Frontlab ApS

synopsis: LanguageWire, a company based in Denmark that offers a cloud-based platform for collaborating with language experts, has acquired Frontlab, a company in Denmark that provides software for optimizing the production of both print & online materials. Frontlab's product suite enables efficient creation and proofing of high-quality marketing.
buyer parent: Catacap
buyer: LanguageWire A/S
LanguageWire is a company based in Denmark that offers a cloud-based platform that allows businesses to collaborate with experts in the language and translation industry. Their platform provides access to a global network of over 5,000 language experts, including translators, copywriters and more. "
target: Frontlab ApS
Founded in 2005, Frontlab is a company in Denmark that provides software for optimizing the production of both print & online materials for enterprises, language service providers & creative agencies. Frontlab's product suite enables efficient creation and proofing of high-quality marketing.
price ($mm)
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closed 4/21/2021 via PR Newswire

WalkMe, acquired Zest Sunrisers, Inc.

synopsis: WalkMe, the digital adoption leader, has acquired Zest, an information enablement tool in Isreal. Zest provides a fast and efficient mechanism for retrieving any document, file, contact or record from the cloud. Their solution uses AI and NLP to predict the most applicable items users need to successfully complete their objectives.
buyer: WalkMe
WalkMe pioneered the Digital Adoption Platform to transform the user experience in today's overwhelming digital world. Using AI, engagement, guidance and automation, WalkMe's transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website. "
target: Zest Sunrisers, Inc.
Zest is an information enablement tool in Isreal. Zest provides a fast and efficient mechanism for retrieving any document, file, contact or record from the cloud. Their solution uses AI and NLP to predict the most applicable items users need to successfully complete their objectives.
price ($mm)
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announced 1/29/2020 via PR Newswire

Quid will be merged with NetBase Solutions, Inc.,

synopsis: NetBase, the award-winning social analytics platform that global companies use, announced it will merge with Quid, an artificial intelligence company that enables organizations to understand the story behind their customers, competitors, markets, and brand.
buyer: NetBase Solutions, Inc.
NetBase is the award-winning social analytics platform that global companies use to run brands, build businesses, and connect with consumers. Its platform processes millions of social media posts daily for actionable business insights. "
target: Quid
Quid is an artificial intelligence company that enables organizations to understand the story behind their customers, competitors, markets, and brand. The platform utilizes artificial intelligence and natural language processing to illuminate key information and drive insights.
price ($mm)
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EBITDA ($mm)
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closed 1/21/2020 via BusinessWire

Varicent Software Incorporated, acquired Symon AI

synopsis: Varicent, the leading provider of next generation Sales Performance Management (SPM), announced that it has acquired Symon.AI, a visionary technology platform built on sophisticated Natural Language and Machine Learning algorithms that provide easy to use, advanced analytics to business users and data scientists alike.
buyer: Varicent Software Incorporated
Varicent is the leading provider of Smart SPM (sales performance management) cloud-enabled software for mid-market and enterprise companies in any industry. Its augmented intelligence powered platform enables customers to easily see and address sales trends, problem areas, and opportunities. "
target: Symon AI
Symon.AI is a visionary technology platform built on sophisticated Natural Language and Machine Learning algorithms that provide easy to use, advanced analytics to business users and data scientists alike.
price ($mm)
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EBITDA ($mm)
EV / rev
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closed 6/26/2019 via PR Newswire

Basis Technology, acquired KonaSearch

synopsis: Basic Technology has acquired KonaSearch, a Salesforce full-text search application. KonaSearch is a search engine providing a 360° view of the cloud from the Salesforce desktop. With Basis Technology's AI text analytics, KonaSearch can discover data connections and deliver search results across the information landscape in every major language.
buyer: Basis Technology
Basis Technology provides analytics allowing businesses and governments to tackle the toughest problems. Their products include Rosette, a text analytics platform for extracting information from unstructured data; Autopsy, a digital forensics platform; and Cyber Triage, a tool for first responders. "
target: KonaSearch
KonaSearch is an AppExchange-certified, relevancy-based, full-text search application for Salesforce. It searches all fields on all objects for Sales Cloud, Service Cloud, Communities, and Force.com applications, including full-text search of Attachments, Chatter Files, Articles, and Documents.
price ($mm)
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closed 6/28/2017 via Company Press Release

H-Farm S.p.A., acquired Celi S.r.l.

synopsis: H-FARM SpA acquired 100% of CELI’s shares. CELI develops innovative products and solutions that use Natural Language Processing and Artificial Intelligence. Celi's Sophia Analytics is an advanced solution to extracting value from linguistic data and obtaining actionable results. Sophia Chatbot is an innovative tool to manage customer engagement.
buyer: H-Farm S.p.A. (BIT:FARM:$60.11)
H-FARM is a public company that supports the creation of new business models and the digital transformation and education of people and enterprises. Founded in 2005, it was the first company in the world to establish a model that includes education, investment and consultancy services. "
target: Celi S.r.l.
Celi develops solutions using Natural Language Processing and Semantic Technologies in order to extract knowledge and create value from language data, both text and speech. Celi provides consulting services and technologies in the areas of Natural Language Processing and Artificial Intelligence.
price ($mm)
$2.58
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/30/2016 via BusinessWire

Ultimate Software Group, acquired Kanjoya

synopsis: Ultimate Software, a leading provider of human capital management solutions in the cloud, announced that it has acquired San Francisco-based technology company Kanjoya, Inc., a leading workforce intelligence and analytics platform for enterprises.
buyer: Ultimate Software Group (ULTI:$1,140.55)
Ultimate Software is a leading provider of end-to-end strategic human resources, payroll, and talent management solutions. Ultimate Software markets its award-winning UltiPro products as licensed software and as on-demand services through Intersourcing. "
target: Kanjoya
Kanjoya Inc. is a technology company focusing on workforce intelligence and analytics platform for enterprises. They works with leading companies to uncover employee, manager, and team attitudes and performance traits from employee surveys and other employee feedback's sources.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/2/2021 via PR Web

Nosto, acquired Stackla

synopsis: Nosto, an AI-powered commerce experience platform in Sweden, has acquired Stackla, a global visual content marketing platform. Stackla helps marketers manage and display the most engaging visual content across all their marketing touchpoints. Their AI-powered user-generated content platform enables brands to build a rich library of visual content.
buyer: Nosto
Nosto is an AI-powered commerce experience platform in Sweden. Nosto enables retailers to deliver personalized digital shopping experiences at every touchpoint, across every device. Their platform allows users to build, launch and optimize 1:1 omnichannel marketing campaigns and digital experiences."
target: Stackla
Stackla is a a global visual content marketing platform. Stackla helps modern marketers discover, manage and display the most engaging visual content across all their marketing touchpoints. Their AI-powered user-generated content platform enables brands to build a rich library of visual content.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/10/2021 via Company Press Release

Givaudan, will acquire Myrissi

synopsis: Givaudan, a global manufacturer of flavors, fragrances, and active cosmetic ingredients, will acquire Myrissi, a French AI firm. Myrissi offers technology that is capable of translating fragrances into colour patterns and images. Their AI-powered marketing assistant enables brands to optimize the color and design of their packaging and products.
buyer: Givaudan (SWX:GIVN:$7,103.21)
Givaudan is a global manufacturer of flavors, fragrances, and active cosmetic ingredients. Together with their customers in the food, beverage, consumer goods and fragrance industries, Givaudan creates products that delight consumers the world over. "
target: Myrissi
Myrissi is a French artificial intelligence (AI) firm. Myrissi offers technology that is capable of translating fragrances into colour patterns and images. Their AI-powered marketing assistant enables brands to optimize the color and design of their packaging and products.
price ($mm)
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closed 1/13/2021 via BNC Analysis

Neobpo, acquired S3ND

synopsis: Neobpo, one of the largest companies in the country in the area of business process outsourcing (BPO), announced the acquisition of S3ND, a startup from Rio Grande do Sul specialized in omnichannel marketing. The S3ND platform integrates the SMS, e-mail, voice message, and chatbot channels, using artificial intelligence for personalization.
buyer: Neobpo
Neobpo is one of the largest companies in the country in the area of business process outsourcing (BPO). Based in Brazil, Neobpo is specialized in offering BPO solutions, technology and services, combining CX, UX and Design Thinking consulting. "
target: S3ND
S3ND is a startup from Rio Grande do Sul specialized in omnichannel marketing. In practice, the S3ND platform integrates the SMS, e-mail, voice message, Messenger, WhatsApp and chatbot channels, using artificial intelligence for segmentation and personalization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/18/2020 via BNC Analysis

ZignSec, will acquire Wyzer

synopsis: ZignSec AB, a Swedish provider of digital identity verification solutions, will acquire Wyzer Limited, a provider of software for managing business processes and verifications in Malta. Wyzer utilises AI to improve the efficiency of company processes. Their platform provides tools for low-code, intelligent automation, digital signatures, and more.
buyer: ZignSec (OM:ZIGN:$1.92)
ZignSec is a Swedish provider of digital identity verification solutions. ZignSec enables businesses to quickly and safely identify online customers in real time. They offer multiple solutions through a single API that allows users to manage their KYC and AML compliance requirements. "
target: Wyzer
Wyzer is a leading provider of software for managing business processes and verifications in Malta. Wyzer utilises AI and predictive models to improve the efficiency of company processes. Their platform provides tools for low-code, intelligent automation, digital signatures, and more.
price ($mm)
$3.54
rev ($mm)
$1
EBITDA ($mm)
EV / rev
12.9x
EV / EBITDA
closed 11/25/2020 via BNC Analysis

KMS Lighthouse, acquired Reps AI

synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer: KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target: Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
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EV / EBITDA
announced 11/6/2020 via Company Press Release

Elop AS, will acquire Simplifai AS

synopsis: Norwegian technology company Elop has signed a letter of intent to acquire 100 percent of the shares in artificial intelligence company Simplifai. Based in Oslo, Simplifai develops automation solutions using artificial intelligence to help its clients grow and cut costs.
buyer: Elop AS (LOP-ME.OSL:$0.00)
ELOP is a Norwegian high-tech company developing advanced tools, applications and software for asset management, inspections and monitoring of concrete structures globally. "
target: Simplifai AS
Based in Oslo, Simplifai develops automation solutions using artificial intelligence to help its clients grow and cut costs. Its business concept is to develop automation systems that give business managers one tool to extract the value from all their existing systems.
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/28/2020 via PR Newswire

Navigate360, acquired Social Sentinel, Inc.

synopsis: Navigate360, a provider of safety solutions and services, has acquired Social Sentinel, a safety, technology and linguistics company focused on scanning digital content for safety and security threats. Social Sentinel uses an AI-powered language engine to identify signals of potential harm in digital conversations.
buyer: Navigate360
Navigate360 is a provider of safety solutions and services. Through technology, education and services, Navigate360 offers solutions spanning the full spectrum of safety, from prevention and preparation through response and recovery. They serve schools, healthcare systems, workplaces, and more. "
target: Social Sentinel, Inc.
Social Sentinel is a safety, technology and linguistics company focused on scanning digital content for safety and security threats. Social Sentinel uses an AI-powered language engine to identify signals of potential harm in digital conversations.
price ($mm)
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closed 8/11/2015 via BusinessWire

Aspect Software, acquired LinguaSys

synopsis: Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced the acquisition of the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider.
buyer: Aspect Software
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. "
target: LinguaSys
LinguaSys provides Interactive Text Response (ITR), natural language user interface, and near-real time text translations to leading Fortune 100 companies. LinguaSys' technology allows channels like SMS and Twitter to become two-way conversations, expanding omni-channel service interactions.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 5/26/2021 via BusinessWire

Noble Systems Corporation merged with Aspect Software,

synopsis: Noble Systems, a leader in the customer communications industry, has merged with Aspect, a provider of call and contact center software solutions. Together, Noble Systems and Aspect will form Alvaria, a global company delivering optimized customer experience and workforce engagement software and cloud services technology solutions.
buyer parent: ABRY Partners, LLC
buyer: Aspect Software
Aspect is on a mission to simplify and improve customer engagement. The company's large-enterprise contact centre software is used by millions of agents every year and supports billions of consumer interactions around the world. "
target: Noble Systems Corporation
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, Analytics, Cloud, and Gamification technologies.
price ($mm)
$1,000
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/4/2019 via BusinessWire

Vector Capital, acquired Aspect Software

synopsis: Aspect Software, a leading provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions, has been acquired by Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses.
buyer: Vector Capital
Vector Capital is a leading global private equity firm specializing in transformational investments in established technology businesses. With $2 billion of capital under management, Vector identifies and pursues these investments in both the private and public markets. "
target: Aspect Software
Aspect helps enterprises break down the walls between people, processes, systems and data sources. Their cloud customer engagement platforms provides contact center interaction management, workforce optimization and self-service/IVR capabilities.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 8/11/2015 via BusinessWire

Aspect Software, acquired LinguaSys

synopsis: Aspect Software, a leading award-winning cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, announced the acquisition of the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider.
buyer: Aspect Software
Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. "
target: LinguaSys
LinguaSys provides Interactive Text Response (ITR), natural language user interface, and near-real time text translations to leading Fortune 100 companies. LinguaSys' technology allows channels like SMS and Twitter to become two-way conversations, expanding omni-channel service interactions.
price ($mm)
rev ($mm)
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closed 7/26/2013 via Market Wire

Aspect Software, acquired Voxeo Corporation

synopsis: Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announced it has completed the acquisition of Voxeo Corporation, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions and a platform provider for Communications Enabled Business Processes.
buyer: Aspect Software
Aspect Software is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Voxeo Corporation
Voxeo Corporation is the leading provider of standards-based, hosted, and customer premise interactive voice response (IVR) solutions to Fortune 500 and other innovative companies.
price ($mm)
$145
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/25/2011 via Market Wire

Aspect Software, acquired Corsidian

synopsis: Aspect Software, a leading provider of customer contact and Microsoft platform solutions, announced the closing of its acquisition of the Corsidian businesses in Brazil, Mexico, Colombia and Puerto Rico (together, "Corsidian"). Corsidian is a customer contact solutions provider in the Latin American region.
buyer: Aspect Software
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Corsidian
Corsidian is a leading solution provider for Contact Centers, with successful cases proof on many multinational companies of the Fortune 1000.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2010 via Market Wire

Aspect Software, acquired Quilogy, Inc.

synopsis: Aspect, the global leader in applying unified communications (UC) and collaboration, announced it has acquired Quilogy, Inc., a nationally recognized IT services firm, headquartered in Saint Charles, Mo. Financial terms of the transaction were not disclosed.
buyer parent: Golden Gate Capital
buyer: Aspect Software
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Quilogy, Inc.
Quilogy uses latest and emerging technologies to develop high performing solutions for Application Developement, Business Intelligence, Microsoft Dynamics CRM, Healthcare, Interactive Marketing, and SharePoint.
price ($mm)[EV]
$11 [$17]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/7/2009 via Market Wire

Aspect Software, acquired Applied Information Management Limited

synopsis: Aspect, a unified communications and contact center software and services provider, announced it has acquired substantially all of the assets of Applied Information Management Limited and its wholly owned subsidiary, AIM Technology, Inc., a provider of analytical performance management software solutions.
buyer parent: Golden Gate Capital
buyer: Aspect Software
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Applied Information Management Limited
AIM Technology provides contact center performance management software solutions. AIM solutions enable contact center managers to improve customer service, lower staff attrition, increase employee job satisfaction and contribute to their organization’s sustained growth.
price ($mm)
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closed 7/9/2008 via Market Wire

Aspect Software, acquired BlueNote Networks

synopsis: Aspect Software, Inc., the world's largest company solely focused on Unified Communications for the Contact Center™, announced it has acquired substantially all of the assets of BlueNote Networks based in Tewksbury, Mass.
buyer parent: Golden Gate Capital
buyer: Aspect Software
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: BlueNote Networks
BlueNote Networks designed its award-winning SessionSuite ® family of Business Communications Platforms that deliver a rich set of voice, video and other interactive communication services as an integral part of an enterprise IT applications architecture, or Service Oriented Architecture (SOA).
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
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closed 9/23/2005 via BusinessWire

Concerto Software, Inc., acquired Aspect Communications Corporation

synopsis: Concerto Software and Aspect Communications today announced completion of their merger. The transaction was approved by a majority of Aspect Communications' shareholders on 21 September 2005. The new entity, privately held by Golden Gate Capital, Oak Investment Partners, company management and others, will now operate as Aspect Software.
buyer parent: Golden Gate Capital
buyer: Concerto Software, Inc.
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. "
target: Aspect Communications Corporation
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center.
price ($mm)
$1,000
rev ($mm)
$364
EBITDA ($mm)
$83
EV / rev
2.7x
EV / EBITDA
12.0x
closed 12/30/2020 via PR Newswire

Enghouse Systems Limited, acquired Altitude

synopsis: Enghouse Systems Limited, a Canadian provider of enterprise software solutions, has acquired Altitude Software which is based in Lisbon, Portugal. Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) market segment.
buyer: Enghouse Systems Limited (TSX:ENGH:$395.77)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. The company's two-pronged growth strategy focuses on internal growth and acquisitions. "
target: Altitude
Altitude is a global provider of omnichannel solutions that help companies and organizations unify all customer interactions and become more customer-centric. Its software suite manages in real time enterprise functions such as customer service, help desk, collections, telesales, surveys, and more.
price ($mm)
rev ($mm)
$30
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/14/2020 via PR Newswire

BMC Software, Inc., acquired ComAround Inc.

synopsis: BMC, a global leader of IT solutions for the Autonomous Digital Enterprise, has acquired ComAround, a global software company that helps transform the customer experience with self-service and AI and NLP (Natural Language Processing)-based advanced knowledge management technology.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: BMC Software, Inc. (BMC:$2,172.00)
BMC is a provider of IT solutions for the Autonomous Digital Enterprise. From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. "
target: ComAround Inc.
ComAround is a global software company that specializes in knowledge management and self service. ComAround helps customer service and support organizations create an excellent customer experience by building and sharing knowledge across channels using the ComAround Knowledge Management software.
price ($mm)
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closed 2/4/2019 via BusinessWire

Vector Capital, acquired Aspect Software

synopsis: Aspect Software, a leading provider of fully integrated customer engagement, workforce optimization, and self-service omni-channel solutions, has been acquired by Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses.
buyer: Vector Capital
Vector Capital is a leading global private equity firm specializing in transformational investments in established technology businesses. With $2 billion of capital under management, Vector identifies and pursues these investments in both the private and public markets. "
target: Aspect Software
Aspect helps enterprises break down the walls between people, processes, systems and data sources. Their cloud customer engagement platforms provides contact center interaction management, workforce optimization and self-service/IVR capabilities.
price ($mm)
rev ($mm)
EBITDA ($mm)
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announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/29/2017 via Company Press Release

Sabio, acquired Rapport Telebusiness Consulting LLP

synopsis: Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Rapport Telebusiness Consulting LLP
Rapport is a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/19/2021 via Company Press Release

Scorebuddy, acquired Cx Moments

synopsis: Scorebuddy, a contact center quality assurance platform provider in the UK, has acquired Cx Moments, an AI Text Analytics solution in Ireland. Cx Moments automatically analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
buyer: Scorebuddy
Scorebuddy is a contact center quality assurance platform provider in the UK. Scorebuddy offers a cloud-based platform that enables contact centers to find and fix quality issues. Their solution allows users to build their own scorecards, conduct automated customer surveys, and more. "
target: Cx Moments
Cx Moments is an AI Text Analytics solution in Ireland. Cx Moments automatically categorises topics and analyses sentiment in customer support conversations. Their solution enables call centers to detect problems their customers face while buying or using their products and services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/23/2021 via BNC Analysis

Infinity Tracking Ltd, will acquire ResponseTap

synopsis: UK-based Infinity, a call intelligence platform developer, has agreed to purchase ResponseTap from its management and venture capital investors. Headquartered in Manchester, ResponseTap has created highly innovative customer experience software to predict caller intent and personalise the call experience.
buyer: Infinity Tracking Ltd
Based in the UK, Infinity is a call intelligence platform delivering crucial insights about what happened before, during, and after every single phone call. Infinity is used by brands in the travel, automotive, retail, finance, property, healthcare, legal, education, B2B, and telecoms sectors. "
target: ResponseTap
Based in the UK, ResponseTap is the world’s leading Call Intelligence platform. ResponseTap provides real-time, actionable insight into what makes the phone ring allowing marketers to optimize campaigns and call centers to maximize the value of sales.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2020 via Company Press Release

Altigen Communications, Inc., acquired Blue Panda Communications

synopsis: Altigen has acquired certain assets of Blue Panda Communications, including its CoreInteract platform, a cloud-based digital customer engagement solution for Microsoft Teams. The acquisition is an integral component of Altigen’s strategy to deliver the industry’s most complete suite of integrated solutions and services for Microsoft Teams.
buyer: Altigen Communications, Inc. (OTCPK:ATGN:$11.09)
Altigen is a Microsoft Cloud Solutions provider that delivers Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX and Cloud Contact Center applications with seamless integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises."
target: Blue Panda Communications
Blue Panda Communications provides simplicity and intelligence through smarter digital engagement within contact centers. Its cloud-based CoreInteract software increases data collection and user experience, which ultimately leads to stronger customer satisfaction and employee retention.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/24/2016 via BNC Analysis

VoxAge, acquired Me Atende

synopsis: VoxAge, a multichannel client relationship solutions company, has purchased Me Atende, the first contact center via mobile app of Brazil. Me Atende is a mobile application that revolutionizes the way people interact with the Call Center of the leading companies in Brazil.
buyer: VoxAge
VoxAge, based in Brazil, is a pioneer in the development of specialized solutions in automation networking services (inbound and outbound) with customers by phone and reference in voice recognition technology. "
target: Me Atende
Me Atende, based in Brazil, is a mobile application that revolutionizes the way people interact with the Call Center of the leading companies in Brazil. Instead of wasting time and money by connecting to companies seeking to solve your problem, enter the app and request a link.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2019 via BusinessWire

Upland Software, acquired InGenius

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. InGenius' CTI platform expertly integrates existing telephone systems into leading CRMs.
buyer: Upland Software (UPLD:$291.78)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: InGenius
InGenius is a leading Computer Telephony Integration (CTI) solution for enterprise contact centers. InGenius' CTI platform expertly integrates existing telephone systems into leading CRMs. Their solution ensures agent productivity, high customer satisfaction and real ROI results.
price ($mm)
$20
rev ($mm)
$7
EBITDA ($mm)
$3
EV / rev
3.3x
EV / EBITDA
7.4x
announced 5/14/2020 via PR Newswire

Kustomer, will acquire Reply.ai

synopsis: Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced it has signed an agreement to acquire Reply.ai, a customer service automation company founded in 2016 that helps companies scale intelligent customer service without compromising experience.
buyer: Kustomer
Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. Kustomer scales to meet the needs of any contact center and business by unifying data from multiple sources. "
target: Reply.ai
Reply.ai helps brands scale customer service by providing AI-powered solutions that instantly resolve common customer questions on chat and ticketing channels. The two core products, Deflect for Ticketing and Deflect for Chat, reduce consumer frustration and deliver 24/7 personalized service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/20/2020 via BusinessWire

Five9, Inc., will acquire Virtual Observer

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Virtual Observer, an innovative provider of cloud-based Workforce Optimization (WFO), also known as Workforce Engagement Management (WEM), solutions. With this acquisition, Five9 expands its portfolio to include a cloud-based and integrated WFO offering.
buyer: Five9, Inc. (FIVN:$399.29)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Virtual Observer
Virtual Observer is a Workforce Optimization (WFO)/Workforce Engagement Management (WEM) solution for contact centers. The company works closely with cloud contact centers and Customer Relationship Management providers to WFO/WEM-enable contact centers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2020 via BusinessWire

LiveVox, Inc., acquired SpeechIQ

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of SpeechIQ, an advanced speech analytics and quality management platform. The platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target parent: IQventures
target: SpeechIQ
Founded in 2015, SpeechIQ is an advanced speech analytics and quality management platform. Headquartered in Columbus, Ohio, the platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/26/2018 via BusinessWire

NICE Systems Ltd, acquired Mattersight

synopsis: NICE, the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data, announced that it has acquired Mattersight, a leading provider of cloud-based analytics for customer service organizations.
buyer: NICE Systems Ltd (NICE:$1,648.02)
NICE is a provider of cloud and on-premises enterprise software solutions that help organizations make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: Mattersight (MATR:$46.51)
With tools to learn, analyze, and predict customer behavior based on customer conversations, Mattersight helps brands create chemistry with their customers through shorter, more satisfying conversations that increase loyalty.
price ($mm)[EV]
$102 [$114]
rev ($mm)
$47
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/19/2015 via BNC Analysis

Sykes Enterprises Inc., acquired Qelp

synopsis: Sykes Enterprises Inc., a global leader in providing customer contact management solutions and services in the business process outsourcing arena, has bought Qelp, a company that builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network.
buyer: Sykes Enterprises Inc. (SYKE:$1,685.01)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Qelp
Qelp builds software that shows mobile operators’ call-center staff and customers how to configure and use each model of smartphone on their network. QelpCare provides picture-based customer care tools for easy integration in a mobile operator's website, call center, retail stores and on-device.
price ($mm)
$9.76
rev ($mm)
$5
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Agillic
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FISION
FISION
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New Relic, Inc
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Actua Corporation
Actua Corporation
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Speed Commerce, Inc.
Speed Commerce, Inc. is a single-source provider of e-commerce service solutions to leading retailers and manufacturers. The company's omni-channel capabilities unite a digital commerce strategy with traditional retail channels, creating the ultimate branded shopping experience.
year
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EBITDA ($mm)
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EBIT ($mm)
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Employees
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Ticker: TSX:MDF
 
 
 
 
 
 
 
 
Mediagrif Interactive Technologies Inc.
Mediagrif Interactive Technologies Inc.
Mediagrif Interactive Technologies Inc. delivers innovative e-commerce solutions to businesses. Its web platforms enable clients to find, purchase and sell products, exchange information, gain access to business opportunities and manage supply chain collaboration with greater speed and efficiency.
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Net Income ($mm)
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Fireswirl Technologies Inc.
Fireswirl Technologies Inc.
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EBITDA ($mm)
($1.19)
EBIT ($mm)
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Net Income ($mm)
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Life on Earth, Inc.
Life on Earth, Inc.
Life on Earth is a cloud enterprise software developer. Life on Earth's mission is to rapidly grow their cloud based software and technology solutions to enable secure, smart, compliant and maintainable enterprise business solutions. The company focuses on fast emerging technologies.
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$0.04
EBITDA ($mm)
($0.84)
EBIT ($mm)
($0.93)
Net Income ($mm)
Employees
3
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Ticker: TSXV:BTL
 
 
 
 
 
 
 
 
Blockchain Tech LTD
Blockchain Tech LTD
BTL is a technology company whose current business is focused on developing blockchain technologies to disrupt and transform existing industries. Technology is developed in-house and through BTL's incubator and accelerator programs, based in Vancouver, British Columbia.
year
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rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
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EBITDA ($mm)
$11.21
EBIT ($mm)
($10.28)
Net Income ($mm)
Employees
1210
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
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rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
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Net Income ($mm)
Employees
550
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Ticker: APPF
 
 
 
 
 
 
 
 
AppFolio
AppFolio creates comprehensive, easy-to-use, cloud-based business software solutions for vertical markets. AppFolio's products include cloud-based property management software (AppFolio Property Manager) and cloud-based legal practice management software (MyCase).
year
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$288.83
EBITDA ($mm)
$22.06
EBIT ($mm)
$13.39
Net Income ($mm)
$30.65
Employees
1370
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