Like Klick2Contact

announced 7/20/2016 via BNC Analysis

Eckoh Plc, will acquire Klick2Contact

synopsis: Eckoh PLC, a global provider of secure payment products and customer service solutions, said it has struck a cash and shares deal to acquire live web-help provider Klick2Contact EU Ltd. Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: Klick2Contact
Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools designed to help companies with e-commerce sites make the most of their existing web traffic by increasing their online sales without incurring extra costs.
price ($mm)
$3.10
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
9.1x
EV / EBITDA
36.4x
closed 11/7/2019 via Company Press Release

ChapsVision, acquired Sparkow

synopsis: ChapsVision, a French company aiming to become the European leader in data analysis software solutions for fin tech and retail tech, has acquired Sparkow, a French merchandising solution. Sparkow offers a SaaS-based solution that enables merchants to boost their performance by designing a streamlined buying journey.
buyer: ChapsVision
ChapsVision is a French company aiming to become the European leader in data analysis software solutions for fin tech and retail tech. ChapsVision was founded by Olivier Dellenbach, the former CEO of alternative assets solution provider eFront. "
target: Sparkow
Sparkow is a French merchandising solution. Sparkow offers a SaaS-based solution that enables merchants to boost their performance by designing a streamlined buying journey. Their platform offers features for managing product data, product display management, and behavior-based recommendations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/9/2017 via Company Press Release

GB Group Plc, acquired PCA Predict

synopsis: GBG, the identity data intelligence specialist announced it has acquired PCA Predict (formerly Postcode Anywhere), a leading provider of UK and international address validation services. With over 9,000 customers, PCA processes millions of transactions every day for some of the world’s largest ecommerce companies.
buyer: GB Group Plc (AIM:GBG:$288.49)
GBG is a global specialist in Identity Data Intelligence. Data quality tools include the validation of accurate addresses & locations, coupled with the verification of customer contact data that are critical to ecommerce process & global distribution of goods– GBG calls this ‘Location Intelligence’."
target: PCA Predict
PCA Predict’s checkout optimisation tools remove friction on web forms, making it quicker and easier for customers to auto-complete addresses while capturing valid email, mobile numbers and delivery addresses in real-time.
price ($mm)
$85
rev ($mm)
$18
EBITDA ($mm)
$6
EV / rev
6.3x
EV / EBITDA
18.3x
closed 3/24/2021 via PR Newswire

Chord, acquired Yaguara, Inc.

synopsis: Chord, a commerce-as-a-service software company, has acquired Yaguara, an innovative business intelligence platform, to enhance its offering. Yaguara is the only fully-connected and collaborative platform for commerce companies that centralizes data, puts it into context, and then offers key insights and recommendations.
buyer: Chord
Chord's commerce-as-a-service software offers commerce businesses technology and data products that help enhance their businesses by giving them cutting-edge headless commerce technology and access to meaningful first-party data. "
target: Yaguara, Inc.
Yaguara is the only fully-connected and collaborative platform for commerce companies that centralizes data, puts it into context, and then offers key insights and recommendations, empowering them to be more data-informed, transparent, and forward-looking organizations.
price ($mm)
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closed 3/23/2021 via Company Press Release

Optimizely Inc., acquired Zaius

synopsis: Optimizely, a provider of digital experience platform solutions, has acquired Zaius, a customer data platform, bringing the context of the customer to the experience creation and optimization process of digital experiences. Zaius assists brands with achieving higher customer lifetime value by delivering relevance across the entire customer journey.
buyer parent: Insight Venture Partners
buyer: Optimizely Inc.
Optimizely is on a mission to help people unlock their digital potential. With its leading digital experience platform (DXP), the company equips teams with the tools and insights they need to create and optimize in new and novel ways. "
target: Zaius
Zaius is the Activated Customer Data Platform that assists growing brands to achieve higher customer lifetime value by delivering relevance across the entire customer journey, from anonymous browsers to loyal shoppers.
price ($mm)
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closed 3/19/2020 via BusinessWire

Maven Inc., acquired LiftIgniter

synopsis: Maven has acquired LiftIgniter, a company that leverages high-performance machine learning algorithms to determine in-the-moment user interest and intent to produce a personalized online experience. LiftIgniter provides on-site and in-app content recommendations across hundreds of leading digital properties worldwide.
buyer: Maven Inc. (OTCPK:MVEN:$0.38)
Maven is a coalition of content producers, from individual thought-leaders to world-leading independent publishers, operating on a shared digital publishing, advertising, and distribution platform and unified under a single media brand. "
target: LiftIgniter
LiftIgniter leverages high-performance machine learning algorithms to determine in-the-moment user interest and intent to produce a personalized online experience. LiftIgniter provides on-site and in-app content recommendations across hundreds of leading digital properties worldwide.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 11/20/2019 via BusinessWire

Ignite-TEK merged with AppTek,

synopsis: AppTek, a leader in Artificial Intelligence and Machine Learning, announced its merger with Ignite-Tek, the leading customer acquisition engine for performance-based media buying, helping e-commerce companies more effectively gather marketing intelligence to optimize messaging effectiveness, business productivity and lifetime customer value.
buyer: AppTek
AppTek enables the highest quality automatic speech recognition and machine translation solutions available for enterprises. AppTek artificial intelligence and machine learning-based automatic speech recognition and machine translation platform is deployed for the media industry and call centers. "
target: Ignite-TEK
Ignite-Tek is the leading customer acquisition engine for performance- based media buying, helping consumer-oriented e-commerce companies more effectively gather marketing intelligence to optimize messaging effectiveness, business productivity and lifetime customer value.
price ($mm)
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EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/6/2019 via BNC Analysis

Manthan Systems, will acquire RichRelevance, Inc.

synopsis: India-based Manthan, an AI-powered cloud analytics software company, announced an expanded suite of Algorithmic Customer Experience solutions through its acquisition of RichRelevance, a market leading personalization software provider. RichRelevance and Manthan together will deliver an end-to-end Algorithmic Customer Experience marketing solution.
buyer: Manthan Systems
India-based Manthan is a cloud analytics company pioneering applications for retail and consumer-facing businesses. Manthan's products use machine intelligence to process decision contexts and respond automatically with actions. "
target: RichRelevance, Inc.
RichRelevance is the global leader in Experience Personalization, driving digital growth and brand loyalty for the largest B2C and B2B brands. The company uses AI technologies to bridge the experience gap between marketing and commerce to help digital marketing leaders stage memorable experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/20/2019 via BusinessWire

Kibo Software, Inc, will acquire Certona

synopsis: Kibo, a leading omnichannel commerce platform for retailers and branded manufacturers, will acquire Certona, an AI-based real-time personalization solution that powers individualized customer experiences for over 600 top e-commerce websites in over 70 countries.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo empowers retailers and branded manufacturers to achieve optimal performance of B2C and B2B commerce through unified consumer experiences. Kibo provides a complete omnichannel commerce platform delivered with the lowest total cost of ownership and fastest time to market. "
target: Certona
Certona is an AI-based real-time personalization solution that powers individualized customer experiences for over 600 top e-commerce websites in over 70 countries. Certona's cloud-based Personalized Experience Management platform increases engagement by leveraging one-to-one behavioral profiling.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/25/2018 via BusinessWire

Bluecore, acquired Betaout

synopsis: Bluecore, the retail technology marketing company that more than 400 retailers rely on to launch highly personalized campaigns at scale, announced that it has acquired Betaout, a customer intelligence and marketing automation platform for ecommerce companies.
buyer: Bluecore
Bluecore is a cross-channel Retail Marketing Platform specializing in email. Bluecore’s unique ability to match customer data with real-time product updates enables brands to build intelligent, triggered campaigns that span all email programs and channels. "
target: Betaout
Betaout is a Marketing Automation solution that enables online businesses to increase conversions and personalize user engagement, using real-time user persona & intent data.
price ($mm)
rev ($mm)
EBITDA ($mm)
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announced 9/9/2020 via Company Press Release

Salesforce.com, Inc., will acquire Mobify

synopsis: Salesforce, a global leader in Customer Relationship Management solutions, will acquire Canada-based Mobify, a provider of ecommerce storefront solutions. Mobify will provide Salesforce Commerce Cloud with a modern storefront solution that will allow brands to customize their commerce experiences faster and more frequently.
buyer: Salesforce.com, Inc. (CRM:$20,286.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Mobify
Canada-based Mobify is a modern web storefront for headless commerce. It empowers enterprise retailers and brands to innovate their digital customer experience without taking on operational risk by offloading the complexity of hosting, securing, scaling, and monitoring the web storefront.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2021 via PR Web

Togetherwork, acquired Fonteva

synopsis: Togetherwork, the leader in integrated software and payments for managing communities, groups, and organizations, has acquired Fonteva, the leading association and events management platform built on Salesforce. Fonteva provides organizations with a full suite of Membership, Events, eCommerce, and online Community applications built on Salesforce.
buyer parent: GI Partners
buyer: Togetherwork
Togetherwork is a leader in software and payments for member-based organizations, helping them grow, become more efficient, increase revenues and provide excellent service to their members and constituents. They operate across the non-profit, higher education, and recreation and leisure end markets."
target: Fonteva
Fonteva, a Salesforce Partner since 2010, is the leading provider of membership, events, and eCommerce solutions built on the Salesforce platform. Fonteva delivers highly configurable solutions that grow and strengthen the relationships that organizations are built on.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 1/9/2020 via GlobeNewswire

Weyland Tech, Inc., acquired Push Interactive, LLC

synopsis: Weyland Tech, Inc., a leading global Platform-as-a-Service (PaaS) provider of m-Commerce and fintech business enablement solutions, has acquired Push Interactive from ConversionPoint Technologies, an eCommerce technology platform. Push is a full-service, direct marketing and direct-to-consumer interactive organization.
buyer: Weyland Tech, Inc. (OTCPK:WEYL:$41.34)
Weyland Tech a developer and global provider of mobile business software applications. Their CreateApp platform enables SMBs to create and deploy native mobile applications for Apple iOS and Google Android without any technical knowledge or background. "
target parent: ConversionPoint Technologies
target: Push Interactive, LLC
Push is a full-service, direct marketing and direct-to-consumer interactive organization. They build campaigns, create content and reach consumers direct through custom-built proprietary platforms and proven techniques.
price ($mm)[EV]
$25 [$23]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/14/2018 via BNC Analysis

Salesforce.com, Inc., will acquire CloudCraze

synopsis: Salesforce has agreed to acquire CloudCraze, the maker of a B2B platform built on the enterprise software giant's commerce cloud. Founded in 2009, CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth.
buyer: Salesforce.com, Inc. (CRM:$20,286.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: CloudCraze
CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth. CloudCraze powers Customer-First Commerce for industry leaders such as AB InBev, Coca-Cola, Ecolab, GE, Hallmark, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/7/2017 via GlobeNewswire

Push Interactive, LLC merged with Branded Response Inc.,

synopsis: Branded Response, a fast-growing direct-to-consumer eCommerce marketing company focused on subscription-based health and beauty products, and Push Interactive, a direct marketing organization that offers a SaaS eCommerce platform to build campaigns, create content and reach consumers, have merged to form ConversionPoint Technologies.
buyer: Branded Response Inc.
Branded Response is a technology focused digital media company with substantial domain expertise in the “direct to consumer” marketing of health, wellness and beauty products. They utilize proprietary methodology coupled with technology to launch, manage, optimize and profit from each campaign. "
target: Push Interactive, LLC
Push is a full-service, direct marketing and direct-to-consumer interactive organization. They build campaigns, create content and reach consumers direct through custom-built proprietary platforms and proven techniques.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 5/31/2016 via PR Newswire

Tagboard, acquired ZIIBRA

synopsis: Tagboard, the world's premier social search and display platform, announced that it has acquired ZIIBRA. ZIIBRA became a marketplace to relieve the massive pain entrepreneurs and their business have when managing their website, online store, and email marketing tools.
buyer: Tagboard
Tagboard is the easiest way to discover social media and quickly share it with the audience. Tagboards are used by thousands of brands, sporting teams, and media companies to create billions of impressions. "
target: ZIIBRA
ZIIBRA became a marketplace to relieve the massive pain entrepreneurs and their business have when managing their website, online store, and email marketing tools. Cofounders Omri Mor and Justin Myers launched ZIIBRA in 2013 with a goal to help keep creativity alive and well.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2011 via PR Newswire

Monsoon Commerce, Inc., acquired Stone Edge Technologies, Inc.

synopsis: Monsoon Commerce, Inc., the premier provider of online marketplace solutions for sellers and retailers, announced that it has acquired Stone Edge Technologies, Inc., a leading order and customer management software company, in an all-cash transaction.
buyer: Monsoon Commerce, Inc.
Monsoon Commerce helps online sellers and retailers grow their sales through online marketplaces. The company offers the industry's most advanced—and most successful—selling solutions and tools for retailers and merchants. "
target: Stone Edge Technologies, Inc.
The Stone Edge Order Manager is the leading order, inventory, and customer management system for e-commerce companies. The Order Manager is compatible with over 50 internet shopping carts and other sales channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/23/2017 via BNC Analysis

Qiwi plc, will acquire Flocktory

synopsis: Qiwi, an electronic payments operator, is acquiring the Russian startup Flocktory, which produces SaaS software for customer management and works with market leaders to optimize the digital customer lifetime value. Both companies are based in Russia.
buyer: Qiwi plc (QIWI:$325.45)
QIWI is a leading provider of next generation payment services in Russia and the CIS. It has an integrated proprietary network that enables payment services across physical, online and mobile channels. "
target: Flocktory
Flocktory is a company that produces SaaS software for customer management and works with market leaders to optimize the digital customer lifetime value. They are based in Moscow, Russia.
price ($mm)
$14*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/7/2014 via PR Newswire

Fluid, acquired 8thBridge, Inc.

synopsis: Fluid, a digital shopping software and services company, announced that it has acquired 8thBridge, an on-demand provider of social discovery, curation, analytics, and marketing solutions for retailers. Fluid is an ecommerce innovator that consistently transforms the way people shop, which makes 8thBridge's Social CRM platform an ideal acquisition.
buyer: Fluid
Fluid creates engaging customer experiences that drive conversion, satisfaction and brand loyalty. They deliver these results though their on-demand retail experience suite and strategic services. Their customers range from mass-market retailers to luxury goods manufacturers, and include top brands."
target: 8thBridge, Inc.
8thBridge, Inc. is a Minneapolis-based software provider specializing in helping brands leverage onsite social discovery and curation experiences to derive new customer insights, execute targeted loyalty programs and promotions, and conduct social network retargeting campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/16/2017 via Company Press Release

Zift Solutions, Inc., acquired Elastic Grid

synopsis: Zift Solutions, the leader in Enterprise Channel Management, has acquired Elastic Grid, a cloud-based channel marketing platform backed by creative services support. Elastic Grid was founded to maximize lead generation for resellers and brands by delivering the first Marketplace used to access, create and publish channel marketing campaigns.
buyer: Zift Solutions, Inc.
Zift is the Enterprise Channel Management leader, synchronizing the people, processes and technology organizations need to drive channel success. Their applications integrate seamlessly with established systems to speed time-to-sales, engage partners, provide faster ROI and deliver better results. "
target: Elastic Grid
Elastic Grid was founded to maximize lead generation for resellers and brands by delivering the first Marketplace used to access, create and publish channel marketing campaigns. Their cloud-based channel marketing platform helps clients generate more demand for their resellers and affiliates.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/20/2016 via BNC Analysis

Eckoh Plc, will acquire Klick2Contact

synopsis: Eckoh PLC, a global provider of secure payment products and customer service solutions, said it has struck a cash and shares deal to acquire live web-help provider Klick2Contact EU Ltd. Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: Klick2Contact
Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools designed to help companies with e-commerce sites make the most of their existing web traffic by increasing their online sales without incurring extra costs.
price ($mm)
$3.10
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
9.1x
EV / EBITDA
36.4x
announced 7/20/2016 via BNC Analysis

Eckoh Plc, will acquire Klick2Contact

synopsis: Eckoh PLC, a global provider of secure payment products and customer service solutions, said it has struck a cash and shares deal to acquire live web-help provider Klick2Contact EU Ltd. Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: Klick2Contact
Klick2Contact EU Ltd offers a full suite of interactive Customer Engagement web enhancement tools designed to help companies with e-commerce sites make the most of their existing web traffic by increasing their online sales without incurring extra costs.
price ($mm)
$3.10
rev ($mm)
$1
EBITDA ($mm)
$0
EV / rev
9.1x
EV / EBITDA
36.4x
closed 11/18/2015 via BNC Analysis

Eckoh Plc, acquired Product Support Solutions

synopsis: Eckoh PLC, a payments technology group, has acquired Product Support Solutions Inc., an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: Product Support Solutions
PSS Help is an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions. They are based in Dublin, California.
price ($mm)[EV]
$7.69 [$3.69]
rev ($mm)
$17
EBITDA ($mm)
EV / rev
0.2x
EV / EBITDA
announced 6/25/2015 via BNC Analysis

Eckoh Plc, will acquire NetCall plc

synopsis: Software company Netcall PLC said payments technology company Eckoh PLC has made a cash and shares takeover offer for the company. Netcall plc designs, develops, sells, and markets communications, workforce management, and business process management software and services to the healthcare, public, and private sectors internationally.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organisations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
target: NetCall plc (AIM:NET:$32.55)
Netcall provides intelligent contact handling allowing customers to simplify their engagement, workforce optimisation allowing efficient management of resources, enterprise content management and business process management allowing optimum business performance.
price ($mm)[EV]
$138 [$118]
rev ($mm)
$27
EBITDA ($mm)
$4
EV / rev
4.4x
EV / EBITDA
28.2x
closed 12/30/2020 via PR Newswire

Enghouse Systems Limited, acquired Altitude

synopsis: Enghouse Systems Limited, a Canadian provider of enterprise software solutions, has acquired Altitude Software which is based in Lisbon, Portugal. Altitude provides omnichannel contact center solutions for small and large organizations, with a focus on the business process outsourcing (BPO) market segment.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse is a Canadian publicly traded company that provides enterprise software solutions focusing on remote work, visual computing, and communications for next-generation software-defined networks. The company's two-pronged growth strategy focuses on internal growth and acquisitions. "
target: Altitude
Altitude is a global provider of omnichannel solutions that help companies and organizations unify all customer interactions and become more customer-centric. Its software suite manages in real time enterprise functions such as customer service, help desk, collections, telesales, surveys, and more.
price ($mm)
rev ($mm)
$30
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 10/29/2020 via BusinessWire

Five9, Inc., will acquire Inference Solutions

synopsis: Five9, Inc., a leading provider of the intelligent cloud contact center, will acquire Inference Solutions, the most widely deployed Intelligent Virtual Agent (IVA) platform. The acquisition of Inference accelerates Five9's leadership position in AI while also providing its customers with a market leading IVA.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a provider of cloud contact center solutions. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, empower agents, and deliver tangible business results. "
target: Inference Solutions
Inference solutions is a global leader in cloud-based IVR (Interactive Voice Response), call-handling, and messaging solutions. Inference’s flagship product, Inference Studio, is a browser based self-service creation environment for building complex call handling and messaging solutions.
price ($mm)
$148
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 5/3/2015 via BusinessWire

IR Prognosis, acquired IQ Services

synopsis: IR Prognosis is pleased to announce the acquisition of the US based IQ Services business. IQ Services offers a unique approach to contact center testing and monitoring. IQ Services creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective.
buyer: IR Prognosis
Integrated Research (IR Prognosis) is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. "
target: IQ Services
IQ Services offers a unique approach to contact center testing and monitoring. IQ Services creates Virtual Customer® test traffic to access communications technology from the outside-in, providing reliable performance metrics from an end-user perspective.
price ($mm)
$1.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/30/2020 via BNC Analysis

LeadDesk Oy, will acquire Loxysoft AB

synopsis: Finland-based LeadDesk Oyj is acquiring the entire share capital of Loxysoft AB, a Swedish SaaS company and provider of systems for Contact Center, Telemarketing, and Workforce Management. The acquisition will strengthen LeadDesk’s position as the leading SaaS contact center software vendor in the Nordics.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: Loxysoft AB
Loxysoft is a Swedish SaaS company and provider of systems for Contact Center, Telemarketing, and Workforce Management. Loxysoft offers robust, scalable enterprise-class solutions for small and large businesses with omnichannel and multisite environments.
price ($mm)
$19
rev ($mm)
$8
EBITDA ($mm)
EV / rev
2.6x
EV / EBITDA
closed 3/10/2020 via BusinessWire

Serenova merged with LifeSize, Inc.,

synopsis: Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading contact center-as-a-service (CCaaS) provider, have merged creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide.
buyer: LifeSize, Inc.
Lifesize is a global innovator of video collaboration and meeting productivity solutions. Combining best-in-class, cloud-based video conferencing solutions with integrated meeting room systems, Lifesize makes it possible to connect face to face with anyone, anywhere and from any device. "
target: Serenova
Serenova is a leading provider of cloud-based, multichannel contact center software. The company’s SaaS software suite enables the management and optimization of inbound and outbound customer communication strategies across voice, email, chat, social, and mobile channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 11/20/2019 via PR Web

Serenova, acquired ProScheduler WFM

synopsis: Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it acquired the technology and hired the team behind the ProScheduler platform from Loxysoft. ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience
buyer: Serenova
Serenova has transformed the customer experience by creating a true cloud contact center solution that could deliver immediate, consistent, and exceptional service. It provides the ability to unify everything from customer engagement to quality management to analytics. "
target parent: Loxysoft AB
target: ProScheduler WFM
ProScheduler is a workforce management system used by hundreds of call centers in Europe and North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/11/2018 via GlobeNewswire

Twilio, acquired Ytica

synopsis: Twilio Inc., the leading cloud communications platform, announced it has acquired Ytica. Ytica provides highly customizable contact center reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact center and provides businesses a unified view of the way they engage with their customers.
buyer: Twilio (TWLO:$1,986.90)
Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. "
target: Ytica
Ytica provides highly customizable contact center reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact center and provides businesses a unified view of the way they engage with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2017 via Company Press Release

Serenova, acquired TelStrat International, Ltd.

synopsis: Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions.
buyer: Serenova
Serenova is the most globally scalable contact center-as-a-service (CCaaS) provider. They simplify every aspect of the customer experience, from front office to back, to make life easier for their customers and their employees. "
target: TelStrat International, Ltd.
TelStrat develops comprehensive contact center solutions, including the Engage WFO™ which features award-winning technology that makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/16/2015 via BusinessWire

WS Live, LLC, acquired Bolder Thinking Communications

synopsis: Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services. The combined businesses will be called "Humach," a company that offers best-in-class multi-channel contact center services.
buyer: WS Live, LLC
WS Live manages inbound and outbound customer sales and support, membership services, and market research through their award-winning contact centers in Iowa. By focusing on customer engagement, loyalty, and the lifetime value, WS Live improves the their customers top-line revenue and profitability."
target parent: Astute Solutions
target: Bolder Thinking Communications
Bolder Thinking provides a next generation telephony system for call centers and businesses that is built on state of the art cloud computing platforms, significantly reducing business operations and infrastructure costs. Bolder Thinking products provide an easy to manage turnkey solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/2/2015 via Company Press Release

Professional Teledata merged with Startel Corporation,

synopsis: Startel Corporation, a provider of unified business communications for contact centers and telephone answering services, has merged with Professional Teledata, a pioneer in order entry, billing management and hosted and premise-based solutions for call centers. Professional Teledata is now a wholly owned independent subsidiary of Startel.
buyer: Startel Corporation
Startel is a leading provider of unified communications, business process automation, and performance management solutions and services. Startel has a customer base of contact centers, education, government, healthcare, insurance, telephone answering service, utilities industries and more. "
target: Professional Teledata
Professional Teledata is a technology provider, and pioneer, to the telephone answering service industry and offers a complete hosted or premise-based turnkey solution that includes voice logging, faxing services, order entry, secure messaging, billing services, customer web portal, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2014 via BNC Analysis

Loxysoft AB, acquired Dolphin Software AS

synopsis: Loxysoft AB, Sweden’s most successful supplier of products and services for the contact center industry acquires Dolphin Software AS, one of the leading Scandinavian vendors of contact centre solutions. Dolphin Software helps enterprises to optimize their customer service improving customer satisfaction and increasing productivity.
buyer: Loxysoft AB
Loxysoft is a software company that develops and provides software with a focus on sales processes. They can also offer a number of services for products such as training of various kinds, and consulting service process mapping to help companies build efficient processes in their own business. "
target parent: Verdane Capital
target: Dolphin Software AS
Dolphin Software is one of the leading Scandinavian vendors of contact centre solutions. Dolphin Software helps enterprises to optimize their customer service improving customer satisfaction and increasing productivity.
price ($mm)
rev ($mm)
$10
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/5/2014 via Market Watch

Enghouse Systems Limited, acquired IT Sonix AG

synopsis: Enghouse Systems Limited CA announced that it has acquired IT Sonix AG. IT Sonix is a software provider specializing in outbound contact center solutions with a particular focus on tele-marketing.
buyer: Enghouse Systems Limited (TSX:ENGH:$390.66)
Enghouse serves a number of distinct vertical markets through its three divisions, each developing and selling enterprise oriented applications software. Enghouse's overall strategy is to create a larger and more diverse enterprise software company through strategic acquisitions and managed growth. "
target: IT Sonix AG
IT Sonix AG specializes in the development and sale of high-quality telecommunications solutions as well as customized, intuitive software. In addition to its headquarters in Leipzig, the internationally active IT Sonix AG has offices in Belper/Derby (UK) and Bolzano (Italy).
price ($mm)
$9.62
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Echopass Corporation

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced that it has completed the acquisition of Echopass Corporation (www.echopass.com). With the acquisition Genesys extends its market leadership position in cloud-based contact center solutions.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: Echopass Corporation
Echopass is the leading provider of cloud-based contact center solutions to large enterprises. Since 2000, Echopass customized solutions have served enterprises with up to 20,000 agents across multiple sites and complex application and infrastructure environments.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/5/2013 via Company Press Release

Komutel, Inc., acquired Novo Technologies

synopsis: Novo announces its acquisition by Komutel, a leading Enterprise Communication software developer. Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers.
buyer: Komutel, Inc.
Komutel is a high technology company specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel offers a suite of software products designed to enhance the performance of internal communications and inbound/outbound call handling. "
target: Novo Technologies
Novo Technologies is a leading innovator and supplier of flexible, cost-effective and adaptable call recording and quality monitoring solutions for contact centers. It has has extensive experience across a range of industries, including finance, government, health, insurance, and retail.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/9/2012 via BusinessWire

Lithium Technologies, Inc., acquired Social Dynamx

synopsis: Lithium Technologies, the leader in Social Customer Experience, announced that it has acquired Social Dynamx, an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. The combined offering is available immediately as Lithium Social Web™.
buyer: Lithium Technologies, Inc.
Lithium is the leading provider of Social CRM solutions to power the customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf."
target: Social Dynamx
Social Dynamx is an enterprise social customer care platform that helps brands respond to millions of social conversations in a cost effective way. Social Dynamx customers include leading companies such as Time Warner Cable, DISH Network and Convio.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/7/2012 via Wall Street Journal

24/7 Customer, acquired Voxify

synopsis: 24/7 is a Silicon Valley company that uses large-scale data analytics to try to predict what customers want in order to serve them better. 24/7 has acquired Voxify, a Microsoft partner that creates automated call center agents from investors including El Dorado Ventures, Intel Capital, Palomar Ventures and Sigma Partners.
buyer: 24/7 Customer
24/7 Customer, headquartered in Bangalore, is the #1 provider of world-class voice and email based customer support services and solutions from India. "
target: Voxify
Voxify continues to be recognized as the top-ranked speech self-service solution provider for enterprise contact centers. It has invested in technology to free enterprises from the timelines, costs, performance challenges, and maintenance burden of traditional professional services engagements.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/1/2012 via BusinessWire

Permira, acquired Genesys Telecommunications Labs, Inc.

synopsis: Permira, the European private equity firm with global reach, announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent.
buyer: Permira
Permira is a European private equity firm with global reach. The Permira funds, raised from pension funds and other institutions, make long-term investments in companies with the ambition of transforming their performance and driving sustainable growth. "
target parent: Alcatel-Lucent
target: Genesys Telecommunications Labs, Inc.
Headquartered in Daly City, CA, Genesys Telecommunications Labs is one of the leading suppliers of enterprise software and solutions that enable best-in-class customer service for companies and organizations.
price ($mm)
$1,500
rev ($mm)
$500
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 7/6/2011 via BusinessWire

Interactive Intelligence, Inc., acquired CallTime Solutions

synopsis: Interactive Intelligence Group Inc., a global provider of unified IP business communications solutions, has acquired Sydney-based CallTime Solutions, an exclusive reseller of the vendor’s software suite. CallTime undertakes consulting, project management, system integration and offers a range of managed services to its customers and partners.
buyer: Interactive Intelligence, Inc. (ININ:$426.17)
Interactive Intelligence Inc. is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions include vertical-specific applications for insurance and collections. "
target: CallTime Solutions
Specialists in Communications Solutions and Integration Services for Call Centres, Enterprises and Telecommunication Service Providers, CallTime Solutions develops and deploys innovative communications solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: OTCPK:MFON
 
 
 
 
 
 
 
 
Mobivity
Mobivity
Mobivity helps restaurant and retail brands realize their strategy of growing their business by increasing customer frequency, engagement, and spend.
year
2018
rev ($mm)
$11.78
EBITDA ($mm)
($4.45)
EBIT ($mm)
($4.52)
Net Income ($mm)
Employees
61
  • drill down
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Ticker: OTCPK:BYOC
 
 
 
 
 
 
 
 
Beyond Commerce, Inc.
Beyond Commerce, Inc.
Beyond Commerce is focused on business combinations of “big data” companies in the global B2B internet marketing analytics, technologies and related services space. The Company’s objective is to develop and deploy disruptive strategic software technology that will build on organic growth potential.
year
2020
rev ($mm)
$5.83
EBITDA ($mm)
($1.91)
EBIT ($mm)
($2.59)
Net Income ($mm)
Employees
2
  • drill down
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Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
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Net Income ($mm)
Employees
  • drill down
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Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
Proxama are experts in NFC payments, ticketing and NFC and proximity marketing. Proxama's primary focus is on developing contactless payment solutions for mobiles through product development consultancy, systems integration and product licensing.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
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Ticker: BME:MAKS
 
 
 
 
 
 
 
 
Making Science Group, S.A.
Making Science Group, S.A.
Spain-based Making Science is a digital marketing and technology consulting firm that specializes in e-commerce and digital transformation. The company's product offering includes NILO, a comprehensive cloud-based e-commerce platform, and Shoptize, the only Spanish Comparison Shopping Service.
year
2020
rev ($mm)
$70.82
EBITDA ($mm)
$3.80
EBIT ($mm)
$2.99
Net Income ($mm)
$1.85
Employees
282
  • drill down
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Ticker: SLC
 
 
 
 
 
 
 
 
Slyce
Slyce
Slyce is a visual search technology company based in Toronto, Ontario and is engaged in the business of providing advanced visual search software that allows consumers to purchase products at the moment they discover them - in the real world and online.
year
2015
rev ($mm)
$0.83
EBITDA ($mm)
($9.35)
EBIT ($mm)
($9.48)
Net Income ($mm)
Employees
70
  • drill down
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Ticker: AIM:ECK
 
 
 
 
 
 
 
 
Eckoh Plc
Eckoh Plc
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments.
year
2016
rev ($mm)
$29.47
EBITDA ($mm)
$6.90
EBIT ($mm)
$3.21
Net Income ($mm)
$2.54
Employees
136
  • drill down
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Ticker: AIM:IPP
 
 
 
 
 
 
 
 
IP Plus plc
IP Plus plc
IPPlus is the maker of PCI-PAL Limited; a market leader in secure payment services for business. PCI-PAL provides products and services that enable organisations to securely take customer payments, safely store customer data, and more.
year
2016
rev ($mm)
$9.54
EBITDA ($mm)
$0.12
EBIT ($mm)
($0.10)
Net Income ($mm)
Employees
255
  • drill down
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
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Ticker: EVCM
 
 
 
 
 
 
 
 
EverCommerce
EverCommerce
EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 500,000 global service-based businesses accelerate growth, streamline operations, and increase retention.
year
2021
rev ($mm)
$365.41
EBITDA ($mm)
$72.90
EBIT ($mm)
($8.10)
Net Income ($mm)
Employees
1750
  • drill down
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Ticker: OTCPK:SPDL
 
 
 
 
 
 
 
 
Spindle, Inc.
Spindle, Inc.
Spindle is an innovator of merchant and consumer-facing commerce solutions focused on the Small and Medium-sized Business market. The CATALYST Marketing System components and CATALYST IP are focused on payment processing services and integrating value-added capabilities.
year
2016
rev ($mm)
$0.59
EBITDA ($mm)
($3.21)
EBIT ($mm)
($3.23)
Net Income ($mm)
Employees
5
  • drill down
  • watch
Ticker: RTGV
 
 
 
 
 
 
 
 
RTG Ventures, Inc.
RTG Ventures, Inc.
RTG Ventures offers Music & Entertainment Technology Solutions and Digital Marketing Services. Harnessing the strength of its digital marketing agency, the company has applied its knowledge process in developing cutting edge technology platforms for web, mobile and tablet devices.
year
2010
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: ENXTBR:BAR
 
 
 
 
 
 
 
 
Barco n.v.
Barco n.v.
Barco, a global technology company, designs and develops visualization products - encompassing the entire visualization spectrum - for a variety of selected professional markets: entertainment & corporate, healthcare, industrial & government, and defense & aerospace.
year
2017
rev ($mm)
$1,330.93
EBITDA ($mm)
$113.99
EBIT ($mm)
$80.75
Net Income ($mm)
$30.40
Employees
  • drill down
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Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
($0.60)
Net Income ($mm)
Employees
  • drill down
  • watch