Like LanguageLine Solutions

closed 9/19/2016 via BusinessWire

Teleperformance SA, acquired LanguageLine Solutions

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of LanguageLine Solutions LLC from ABRY Partners. LanguageLine Solutions is the market leader in over-the-phone and video interpretation solutions.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. "
target parent: ABRY Partners, LLC
target: LanguageLine Solutions
LanguageLine Solutions is the global leader in innovative language access solutions for more than 34 years. It provides the highest quality phone, InSight℠ video remote, and onsite interpreting, translation and localization, as well as bilingual staff and interpreter testing and training.
price ($mm)
$1,522
rev ($mm)
$388
EBITDA ($mm)
$147
EV / rev
3.9x
EV / EBITDA
10.4x
closed 6/17/2020 via Company Press Release

Scriptis, acquired MTM LinguaSoft

synopsis: Scriptis, a Canadian ISO 17100-certified leader in business translation and localization solutions, has acquired MTM LinguaSoft, a US-based language services company known since 2003 for blending linguistic, cultural and technological expertise.
buyer: Scriptis
Scriptis has been providing language services since 2008 with precision and responsiveness. Based near Montreal, the team of more than thirty includes translators, writers, localization engineers, and project managers. "
target: MTM LinguaSoft
MTM LinguaSoft is a US-based language services company known since 2003 for blending linguistic, cultural and technological expertise. The company has developed strong expertise in localization for all print and digital multimedia.
price ($mm)
rev ($mm)
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EV / rev
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closed 5/13/2020 via Company Press Release

Ai Media, acquired Alternative Communication Services

synopsis: Ai-Media, a global provider of technology-enabled live and recorded captioning, transcription, and translation services, has acquired Alternative Communications Services (ACS) to accelerate its growth in the North American market. ACS is one of the leading providers of voice-to-text captioning and sign language services in North America.
buyer: Ai Media
Australia-based Ai-Media is a global leader in the provision of high-quality live and recorded captioning, transcription, and translation services. Its unique technology platform combines artificial intelligence and human expertise to deliver market-leading speech-to-text accuracy. "
target: Alternative Communication Services
Alternative Communication Services (ACS) provides captioning, voice-to-text, post production, and interpreting services. ACS provides CART (Communication Access Real-Time Translation), remote CART, captioning, and Text Interpreting for businesses and educational institutions in English and Spanish.
price ($mm)
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EV / rev
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announced 3/18/2020 via BNC Analysis

TAKARA & COMPANY LTD., will acquire Simul International, Inc.

synopsis: TAKARA & COMPANY LTD. is to acquire Simul International, Inc. from Benesse Holdings, Inc. Since its founding in 1965, Simul has supported international communication for 55 years by providing high-quality interpreting services at important international conferences in the areas of politics, economics and culture of Japan.
buyer: TAKARA & COMPANY LTD. (TSE:7921:$171.46)
TAKARA & COMPANY LTD., formerly TAKARA PRINTING CO., LTD., is a Japan-based company mainly engaged in the production of disclosure related documents. "
target parent: Benesse Holdings, Inc.
target: Simul International, Inc.
Since its founding in 1965, Simul has supported international communication for 55 years by providing high-quality interpreting services at important international conferences in the areas of politics, economics and culture of Japan.
price ($mm)
$47
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.0x
EV / EBITDA
closed 2/11/2020 via Company Press Release

Straker Translations, acquired NZTC International

synopsis: Auckland-based Straker Translations Limited, a world-leading translation platform, has acquired The New Zealand Translation Centre Limited (NZTC International), a privately owned translation company operating in the international translation and interpreting market. The acquisition of NZTC extends Straker's presence in the Asia Pacific region.
buyer: Straker Translations (ASX:STG:$20.79)
New Zealand-based Straker Translations is a cloud-enabled translation services provider. The company has built a technology platform using Artificial Intelligence that enables human translators to deliver faster and more accurate translations at a lower cost. "
target: NZTC International
NZTC International is a New Zealand based translation company operating in the international translation and interpreting market. NZTC provides services for translation, voice over, subtitling, interpreting, content translation for multilingual websites, software and game localisation, and more
price ($mm)
$0.59
rev ($mm)
$3
EBITDA ($mm)
EV / rev
0.4x
EV / EBITDA
closed 12/18/2019 via Company Press Release

Transfluent, acquired Navitep Oy and Translatum Oy

synopsis: Transfluent Oy, which develops and offers digital translation services, has acquired Navitep Oy and Translatum Oy. Navitep Oy is a software company whose main product is software developed for automating the translation process. Translatum Oy is an expert company specialising in international communications and a wide range of translation services.
buyer: Transfluent
Transfluent Oy, established in 2007, develops and provides digital translation services. Transfluent specialises in a translation experience that is as automated and easy to use as possible. High-quality translations are produced by professional translators via digital services. "
target: Navitep Oy and Translatum Oy
Navitep Oy, established in 2012, is a software company whose main product is software developed for automating the translation process. Translatum Oy is an expert company specialising in international communications and combining a wide range of translation services and innovative technologies.
price ($mm)
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closed 5/22/2019 via PE Hub

Riverside Partners, LLC., acquired 3Play Media

synopsis: Riverside Partners, a Boston-based private equity firm, has completed a majority investment in 3Play Media Inc., a company that provides video captioning, transcription, subtitling, and audio description services to more than 2,500 customers across industries.
buyer: Riverside Partners, LLC.
Riverside Partners is a middle market private equity firm currently investing Riverside Fund V, L.P. The fund focuses on growth-oriented companies primarily in the healthcare and technology industries. Riverside Partners brings domain expertise and operating experience to its portfolio companies. "
target: 3Play Media
3Play Media provides closed captioning, transcription, and audio description to more than 2,500 customers in higher education, enterprise, entertainment, and government. 3Play Media simplifies the process of making videos accessible.
price ($mm)
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closed 5/22/2019 via Company Press Release

t’works Group, acquired text&form GmbH

synopsis: The t’works Group has acquired text&form GmbH, a leading provider of translation, localization and SAP language consultancy services based in Berlin, Germany. While text&form will become part of the t’works family it will continue to operate independently under current management and maintain its brand.
buyer: t’works Group
German t’works specializes in patent, legal, and financial translation, as well as translation services in the fields of life sciences, software and IT. t’works offers its customers comprehensive, quality-driven translation services, enabling them to speak the languages of their markets. "
target: text&form GmbH
text&form is a leading ISO 17100 certified translation service provider with offices in Berlin and Toronto. Areas of expertise include SAP translation and language consultancy, software and multimedia localization and the translation of highly complex technical documentation.
price ($mm)
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closed 2/6/2019 via BNC Analysis

Alexei Vitchenko, acquired Translate.com

synopsis: Ukrainian investor Alexei Vitchenko bought the service translate.com. Translate.com is a human-powered translation service based in Chicago, Illinois.
buyer: Alexei Vitchenko
Alexei Vitchenko is a Ukrainian investor. Alexei Vitchenko invests in the translation industry due to its recent growth. "
target: Translate.com
Translate.com is a human-powered translation service based in Chicago, Illinois. The company offers a web-based human translation subscription platform in combination with artificial intelligence technologies.
price ($mm)
$0.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/18/2019 via Company Press Release

Lionbridge Technologies, Inc., acquired Gengo

synopsis: Lionbridge, one of the world’s most trusted global communications platforms, announced its acquisition of Gengo, a Tokyo-based, leading edge technology company providing crowdsourcing, machine learning and localization services to global customers.
buyer parent: H.I.G. Capital
buyer: Lionbridge Technologies, Inc. (LIOX:$556.65)
Lionbridge partners with brands to break barriers and build bridges all over the world. For more than 20 years, they have helped companies connect with global customers by delivering marketing, testing and globalization services in more than 300 languages. "
target: Gengo
Gengo is a global people-powered technology platform providing translation and AI training-data services to global businesses. Founded in 2008, Gengo has translated more than one billion words for 65,000+ customers. They are headquartered in Japan with an office in San Mateo, CA.
price ($mm)
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closed 10/31/2018 via Company Press Release

LanguageWire A/S, acquired Xplanation Language Services NV

synopsis: LanguageWire, a company based in Denmark that offers a cloud-based platform for collaborating with language experts, has acquired Xplanation, a global provider of translation solutions. Xplanation localizes software, product manuals, online help, marketing collaterals and website content, and offers multilingual publishing.
buyer parent: Catacap
buyer: LanguageWire A/S
LanguageWire is a company based in Denmark that offers a cloud-based platform that allows businesses to collaborate with experts in the language and translation industry. Their platform provides access to a global network of over 5,000 language experts, including translators, copywriters and more. "
target: Xplanation Language Services NV
Xplanation is a global provider of translation solutions. Supported by a worldwide network of translation partners, Xplanation localizes software, product manuals, online help, marketing collaterals and website content, and offers multilingual publishing.
price ($mm)
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EV / rev
EV / EBITDA
closed 10/24/2018 via Company Press Release

Technicis Translation, acquired AAC Global Oy

synopsis: The Technicis Group, the professional translation specialist, has acquired AAC Global. AAC Global helps businesses succeed by providing translation and localization services for all types of content, tailored face-to-face and digital training solutions for any learning need, and marketing content production for every channel.
buyer parent: Groupe BPCE
buyer: Technicis Translation
Technicis Translation is the leading translation agency in France, and counts among the three main players in Europe. Because of 350 global employees and a network of 7,000 specialized translators, Technicis meets the needs of companies across all industries and in any language combination. "
target parent: Korona Invest
target: AAC Global Oy
AAC Global promotes its clients’ success in international markets by helping them to get their message through to their customers. AAC Global’s services include translation and localization services, content production for all channels, language and communication training, and interpreting services.
price ($mm)
rev ($mm)
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closed 10/18/2018 via GlobeNewswire

Berkeley College, acquired Rennert International

synopsis: Berkeley Language Services, a subsidiary of Berkeley Educational Services of New York (BES), acquired Rennert International, a New York City-based international language school, teacher training center and translation services provider. BES is the parent of Berkeley College, a family-owned institution with campuses in New York and New Jersey.
buyer: Berkeley College
Berkeley College, established in 1931, is a regionally accredited college providing excellence in teaching and learning through a student-focused approach to career education. "
target: Rennert International
Founded in 1973, Rennert International is a full-service language school, teacher-training center and translation services provider. Their specialties include translation and interpretation services, English and international language instruction, Teen language programs, and ESOL teaching training.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 9/28/2018 via Company Press Release

Questel, acquired MultiLing

synopsis: Questel, one of the world’s largest online intellectual property (IP) service providers, has acquired MultiLing, the global leader in patent translations. Founded in 1988 and based in Utah, MultiLing leverages their advanced technology platform to provide the highest quality patent translation services in the most cost-effective manner.
buyer: Questel
Questel is a worldwide leading provider of intellectual property solutions. Questel offers a comprehensive suite of SaaS for searching, analyzing, and managing invention and IP asset, as well as a unique collection of IP databases. "
target: MultiLing
Founded in 1988, MultiLing defines and drives best practices for advanced multinational translations. Its unique model combines highly specialized translators, a centralized management process, terminology management, quality control and proprietary technology.
price ($mm)
rev ($mm)
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EV / rev
EV / EBITDA
closed 7/25/2018 via Company Press Release

Technicis Translation, acquired Telelingua

synopsis: The Technicis group, European leader in the technical translation sector, continues its external growth strategy with the announcement of the purchase of Telelingua. Telelingua is one of the world's top 25 largest translation companies.
buyer parent: Groupe BPCE
buyer: Technicis Translation
Technicis Translation is the leading translation agency in France, and counts among the three main players in Europe. Because of 350 global employees and a network of 7,000 specialized translators, Technicis meets the needs of companies across all industries and in any language combination. "
target: Telelingua
Telelingua is one of the world's top 25 largest translation companies. Originally established in Brussels, the company boasts more than 30 years' international experience and offers a broad range of expertise in areas such as life sciences, IT, finance, law and both energy and the environment.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/18/2018 via Company Press Release

The Hut Group Ltd., acquired Language Connect

synopsis: The Hut Group (THG), one of the largest online Beauty & Wellbeing businesses, has acquired Language Connect, a leading language translation and localisation services company. Language Connect has a diverse blue-chip customer base and an international footprint, with offices in London, New York, Singapore, Dubai, Munich, and Melbourne.
buyer: The Hut Group Ltd. (LSE:THG:$1,552.03)
Based in the UK, The Hut Group (THG) is an international technology company, focused on beauty and wellbeing retail. THG sells consumer goods directly to consumers through its proprietary technology and operating platform. "
target: Language Connect
Headquartered in the UK, Language Connect has grown rapidly to become a leading international language services provider. The business has a diverse blue-chip customer base of over 900 organisations globally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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announced 10/30/2017 via Reuters

Honyaku Center Inc., will acquire Media Research, Inc.

synopsis: Honyaku Center, the largest translation company in Asia, will acquire Media Research, Inc. from FueTrek, a provider of mobile phone solutions. Media Research, Inc. is a translation and localization company based in Japan. The company translates and localizes information in a variety of fields including life sciences, energy, legal and more.
buyer: Honyaku Center Inc. (JASDAQ:2483:$88.34)
Honyaku Center is the largest translation company in Asia. The company provides translation and localization services tailored to the Japanese and Asian markets. Honyaku Center has provided translation and localization services for the IT, industrial, medical, financial, and legal industries. "
target parent: Fuetrek Co., Ltd.
target: Media Research, Inc.
Media Research, Inc. is a translation and localization company based in Japan. Media Research translates/localizes information in a variety of fields including life sciences, energy, international cooperation, IT and telecommunications, economics and finance, business documents, legal and more.
price ($mm)
$4.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/3/2017 via Company Press Release

Semantix AB, acquired TextMinded A/S

synopsis: The Nordics’ largest language company, Semantix, has acquired the leading Danish translation agency, TextMinded. TextMinded is Denmark's largest translation company measured in domestic turnover. TextMinded has nearly 30 years of experience in translation and has spearheaded innovation and language technology in the translation industry.
buyer parent: Segulah
buyer: Semantix AB
Semantix is the largest Nordic supplier of translation & interpretation services, and call upon almost 50 years of experience in the language industry. Its client base includes many within the public sector, as well as both large and small enterprises within a variety of private business verticals. "
target: TextMinded A/S
TextMinded is one of Denmark’s largest translation agencies. With almost 30 years in the business, TextMinded combines many years of experience with an ability to operate as a pathfinder in the field of technological developments in the industry.
price ($mm)
rev ($mm)
$19
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
announced 4/26/2017 via GlobeNewswire

Sajan, Inc. will be merged with Amplexor NV,

synopsis: Sajan Inc. and AMPLEXOR International SA, announced that a definitive merger agreement has been signed, whereby Sajan will be acquired by AMPLEXOR International. Sajan is a leading provider of global language translation and localization services, helping clients around the world expand seamlessly into any global market.
buyer parent: Euroscript International SA
buyer: Amplexor NV
AMPLEXOR International is a leading digital solution provider offering global compliance, digital experience and content solutions. AMPLEXOR helps customers across key industries achieve process efficiency, increase revenue generation, reduce time-to-market and ensure quality and compliance. "
target: Sajan, Inc. (SAJA:$29.22)
Sajan is a leading provider of global language translation and localization services, helping clients expand seamlessly into any global market. Sajan’s language translation management system technology, Sajan Transplicity, provides process automation and innovative multilingual content reuse.
price ($mm)[EV]
$28 [$25]
rev ($mm)
$29
EBITDA ($mm)
$0
EV / rev
0.8x
EV / EBITDA
99.3x
closed 4/10/2017 via BNC Analysis

Apostroph Group merged with Wieners+Wieners GmbH,

synopsis: Apostroph AG, one of the leading language service providers for corporate clients in Switzerland, unites its forces with the premium provider for language services in Germany, WIENERS + WIENERS from Hamburg. The merger of both companies creates one of the leading premium providers of language services in the German-speaking countries.
buyer parent: ECM Equity Capital Management GmbH
buyer: Wieners+Wieners GmbH
Wieners+Wieners translates and proofreads texts whose authors cannot afford mistakes: catalogues, annual reports, mailings, fund prospectuses, slogans, sales folders, posters, websites and many others. "
target: Apostroph Group
The Apostroph Group is a leading language services provider for the corporate market in Switzerland. Established in 1994, the company has grown steadily and now has a presence at four locations across Switzerland.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 9/19/2016 via BusinessWire

Teleperformance SA, acquired LanguageLine Solutions

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of LanguageLine Solutions LLC from ABRY Partners. LanguageLine Solutions is the market leader in over-the-phone and video interpretation solutions.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. "
target parent: ABRY Partners, LLC
target: LanguageLine Solutions
LanguageLine Solutions is the global leader in innovative language access solutions for more than 34 years. It provides the highest quality phone, InSight℠ video remote, and onsite interpreting, translation and localization, as well as bilingual staff and interpreter testing and training.
price ($mm)
$1,522
rev ($mm)
$388
EBITDA ($mm)
$147
EV / rev
3.9x
EV / EBITDA
10.4x
closed 1/7/2013 via BusinessWire

Language Line Services, acquired Pacific Interpreters, Inc.

synopsis: Language Line Services, the number one provider of interpretation and translation services across all types of businesses, announced it has acquired competitor Pacific Interpreters, a nearly $50 million provider of language services to the healthcare industry, from private equity firm Sterling Partners.
buyer parent: ABRY Partners, LLC
buyer: Language Line Services
Language Line Services, the global leader in telephone interpreting and language solutions, serves clients in government, healthcare, telecommunications, financial services, utilities, insurance and many other industries. "
target parent: Sterling Partners
target: Pacific Interpreters, Inc.
Pacific Interpreters provides language services helping to eliminate language barriers for Limited English Proficient and Deaf individuals. It provides telephonic interpreting, regional onsite interpreting—including support for American Sign Language—document translation, and expert consulting.
price ($mm)
rev ($mm)
$50
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/7/2008 via LBO Wire

Language Line, Inc., acquired Coto Global Solutions

synopsis: Language Line Services Inc., a language services provider backed by Abry Partners LLC, has made its second acquisition in as many months, purchasing Coto Global Solutions LLC for an undisclosed sum.
buyer parent: ABRY Partners
buyer: Language Line, Inc.
Language Line, Inc. (LLI) is a global provider of over-the-phone interpretation (OPI) services from English into more than 150 different languages round the clock. "
target: Coto Global Solutions
Coto Global Solutions is a family of language services companies that provides multilingual support for every media touch point; on-demand telephone-based customer service, web communications and software applications, document translation or onsite interpretation for in-person meetings.
price ($mm)
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closed 1/11/2008 via Company Press Release

Language Line, Inc., acquired Teleinterpreters

synopsis: Language Line Services acquired Teleinterpreters, forming the premier provider of language services to the nation’s growing population of Limited-English speakers and the organizations who serve them. The announcement was made by Dennis Dracup, Language Line Services’ chairman and chief executive officer.
buyer parent: ABRY Partners
buyer: Language Line, Inc.
Language Line, Inc. (LLI) is a global provider of over-the-phone interpretation (OPI) services from English into more than 150 different languages round the clock. "
target: Teleinterpreters
TeleInterpreters began as an Onsite Interpretation Services company supporting the rigorous requirements of the medical and legal industry sectors. In 1998, TeleInterpreters expanded upon its quality-focused language services model to provide on-demand, telephony-based access to language services.
price ($mm)
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closed 11/16/2005 via BNC Analysis

Language Line, Inc., acquired Language Line, Ltd.

synopsis: Language Line Limited has accepted an offer made by US based Language Line Holdings to acquire the company. Contracts have been exchanged with a view to completing the transaction as soon as possible.
buyer parent: ABRY Partners
buyer: Language Line, Inc.
Language Line, Inc. (LLI) is a global provider of over-the-phone interpretation (OPI) services from English into more than 150 different languages round the clock. "
target parent: ISIS Equity Partners LLP
target: Language Line, Ltd.
Language Line Ltd is the UK’s leading provider of language services to the public and private sector. With over-the-phone interpreting, face-to-face interpreting and document translation services being made available to over 2,000 customers across many different sectors.
price ($mm)
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announced 10/27/2020 via BusinessWire

Teleperformance SA, will acquire Health Advocate, Inc

synopsis: Teleperformance, a leading global group in digitally integrated business services, is to acquire Health Advocate from Intrado Corporation, a global leader in technology-enabled services and portfolio company of funds managed by affiliates of Apollo Global Management, Inc. Health Advocate, Inc. offers healthcare advocacy and assistance services.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Apollo Global Management
target: Health Advocate, Inc
Health Advocate, Inc. offers healthcare advocacy and assistance services. The company provides claims denials, healthcare bills, payment arrangements, and physicians, hospitals, and healthcare provider advisory and consulting services.
price ($mm)
$690
rev ($mm)
$140
EBITDA ($mm)
$50
EV / rev
4.9x
EV / EBITDA
13.8x
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 10/13/2017 via BusinessWire

Teleperformance SA, acquired Wibilong, SAS

synopsis: Teleperformance has acquired French start-up Wibilong, a pioneer in collaborative brand and consumer solutions. Wibilong provides digital businesses with a SaaS (software as a service) platform that generates huge amounts of content through product discussions, thanks to the creation and activation of consumer communities.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target: Wibilong, SAS
Wibilong is a SaaS platform that enables the generation of huge amounts of content in the form of conversations about products, thanks to the creation and activation of consumer communities. Wibilong returns consumers to the centre of companies' marketing strategies.
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/19/2016 via BusinessWire

Teleperformance SA, acquired LanguageLine Solutions

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of LanguageLine Solutions LLC from ABRY Partners. LanguageLine Solutions is the market leader in over-the-phone and video interpretation solutions.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. "
target parent: ABRY Partners, LLC
target: LanguageLine Solutions
LanguageLine Solutions is the global leader in innovative language access solutions for more than 34 years. It provides the highest quality phone, InSight℠ video remote, and onsite interpreting, translation and localization, as well as bilingual staff and interpreter testing and training.
price ($mm)
$1,522
rev ($mm)
$388
EBITDA ($mm)
$147
EV / rev
3.9x
EV / EBITDA
10.4x
closed 3/16/2007 via PR Newswire

Noble Systems Corporation, acquired Noble Systems Corporation

synopsis: Teleperformance completed the sale of its shareholding in Noble Systems Corporation, a subsidiary specialized in the development of software located in Atlanta, Georgia and held at 51% by the group. The shares held by Teleperformance have been sold to James K. Noble, current CEO and founder, through the company.
buyer: Noble Systems Corporation
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform. "
target parent: Teleperformance SA
target: Noble Systems Corporation
Noble Systems Corporation (NSC) is a global leader in contact center technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 2,000+ client installations worldwide using the award-winning Noble platform.
price ($mm)
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closed 3/13/2007 via PR Newswire

Teleperformance SA, acquired twenty4help

synopsis: Teleperformance has completed the previously announced transfer of ownership of 100% of the share capital of the company Twenty4help Knowledge Service AG from United Internet AG.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance ranks as the world's joint market leader in the supply of outsourcing services for client relations and contact center management, operating under various trade names, including Teleperformance for acquisition strategies, as well as TechCity Solutions and Cash Performance. "
target parent: United Internet AG
target: twenty4help
twenty4help is one of the leading technical and IT support outsourcing companies in Europe providing comprehensive technical support, customer care services and professional consulting to a wider range of clients.Our employees can solve the application problems of your employees and customers.
price ($mm)
$110
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
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closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2017 via PR Newswire

The Results Companies, acquired USA800

synopsis: One Equity Partners, a middle market private equity firm, announced that its portfolio company, The Results Companies, a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business.
buyer parent: One Equity Partners
buyer: The Results Companies
The Results Companies is a global business process outsourcing and contact services provider. They provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies. "
target: USA800
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/8/2017 via BNC Analysis

Utilita Energy Limited, acquired Bvocal ltd

synopsis: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of the Sheffield-based call centre specialist, bvocal. Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
buyer: Utilita Energy Limited
Launched in 2003, Utilita Energy has established itself as Britain’s leading supplier of Smart Pay As You Go (PAYG) energy - more than doubling its number of customers in 2014/15 alone and holding a Price Commitment since 2008 to be cheaper than the Big 6 energy suppliers. "
target: Bvocal ltd
Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Matching Companies
Ticker: AIM:RWS
 
 
 
 
 
 
 
 
RWS Holdings plc
RWS Holdings plc
Based in the UK, RWS is a leading provider of patent translations and one of the leading players in the provision of intellectual property support services and a market leader in life sciences translations and linguistic validation as well as a language service provider in other technical areas.
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Ticker: JASDAQ:2483
 
 
 
 
 
 
 
 
Honyaku Center Inc.
Honyaku Center Inc.
Honyaku Center is the largest translation company in Asia. The company provides translation and localization services tailored to the Japanese and Asian markets. Honyaku Center has provided translation and localization services for the IT, industrial, medical, financial, and legal industries.
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$88.34
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Ticker: ASX:STG
 
 
 
 
 
 
 
 
Straker Translations
Straker Translations
New Zealand-based Straker Translations is a cloud-enabled translation services provider. The company has built a technology platform using Artificial Intelligence that enables human translators to deliver faster and more accurate translations at a lower cost.
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Ticker: TSE:6182
 
 
 
 
 
 
 
 
Rozetta
Rozetta
Rozetta Corporation develops and operates an online automatic translation engines. Rozetta also provides translation, interpretation, and corporate training services.
year
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$17.22
EBITDA ($mm)
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Ticker: AIM:KWS
 
 
 
 
 
 
 
 
Keywords Studios
Keywords Studios
Keywords is an international technical service provider to the global Video Game Industry. With over 1,500 games passionate employees around the world, they provide a range of translation, testing, audio, customer care and art production services to Video Game Developers and Publishers alike.
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$451.13
EBITDA ($mm)
$61.46
EBIT ($mm)
$42.47
Net Income ($mm)
$26.03
Employees
9000
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Ticker: TSE:3676
 
 
 
 
 
 
 
 
Digital Hearts Co., Ltd.
Digital Hearts Co., Ltd.
Digital Hearts is a global quality assurance and localization company that specializes in digital content. Digital Hearts provides testing, debugging, and localization services for video games on all platforms.
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EBIT ($mm)
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Employees
1330
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
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rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
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$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
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$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
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Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
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Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
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Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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Ticker: ADP
 
 
 
 
 
 
 
 
Automatic Data Processing, Inc.
Automatic Data Processing, Inc.
Automatic Data Processing, Inc., with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions. ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
year
2018
rev ($mm)
$13,325.80
EBITDA ($mm)
$2,918.10
EBIT ($mm)
$2,540.50
Net Income ($mm)
$1,620.80
Employees
57000
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