Like Nuevora

closed 10/24/2016 via BusinessWire

Sutherland Global Services, acquired Nuevora

synopsis: Sutherland Global Services announced it has acquired Nuevora, a top 10 big data analytics firm. The move advances Sutherland’s big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies’ face in trying to translate massive amounts of customer data into immediately useful action.
buyer: Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the customer lifecycle. It is one of the largest, independent global BPO companies. "
target: Nuevora
Nuevora is a unique Big Data analytics solutions provider that helps leading organizations achieve positive, high-impact business outcomes through the delivery of continuous and context-sensitive predictive insights. Nuevora is headquartered in the Bay Area, CA.
price ($mm)
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closed 1/12/2022 via PR Newswire

mParticle, acquired Indicative

synopsis: mParticle, the leader in customer data infrastructure, has acquired Indicative, a customer journey analytics platform. Indicative enables teams to understand consumer behavior across the entire customer journey. Their platform helps businesses to optimize conversion, identify successful marketing campaigns, and increase customer lifetime value.
buyer: mParticle
mParticle is a leading customer data platform. mParticle makes it easy to holistically manage customer data along the entire product and customer lifecycle. Their platform helps companies to drive better customer interactions and deliver great customer experiences. "
target: Indicative
Indicative is a customer journey analytics platform. Indicative enables teams to understand consumer behavior across the entire customer journey. Their platform helps businesses to optimize conversion and engagement, identify successful marketing campaigns, and increase customer lifetime value.
price ($mm)
rev ($mm)
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announced 10/29/2021 via Company Press Release

House of Control, will acquire Keyforce AS

synopsis: Oslo-based House of Control Group AS will acquire Keyforce AS, a Norwegian software company that creates standard integration products and add-ons to ERP solutions. The acquisition significantly strengthens House of Control’s integration capabilities and future Business Intelligence offerings.
buyer: House of Control (OB:HOC-ME:$17.75)
Based in Norway, House of Control develops SaaS (Software as a Service) solutions. These are digital tools that the CFO can easily apply to improve the performance of the finance department and – ultimately – the whole company. "
target: Keyforce AS
Based in Norway, Keyforce is a software company focused on creating standard integration products and add-ons to ERP solutions and SuperOffice CRM. Keyforce aims to create apps and integration products that solve practical issues and add value to users' business processes.
price ($mm)
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/10/2021 via GlobeNewswire

Xactly Corporation, acquired TopOPPS

synopsis: Xactly, the leader in revenue intelligence solutions, has acquired TopOPPS, a company focused on artificial intelligence (AI), sales pipeline management and forecasting. With this strategic acquisition, Xactly is expanding beyond Sales Performance Management to deliver a first-of-its-kind, end-to-end platform for Revenue Operations (RevOps).
buyer parent: Vista Equity Partners
buyer: Xactly Corporation (XTLY:$95.46)
Headquartered in San Jose, California, Xactly, is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. "
target: TopOPPS
TopOPPS is a company focused on artificial intelligence (AI), sales pipeline management and forecasting. Modern sales teams plug TopOPPS into their CRM for predictive sales analytics.
price ($mm)
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closed 11/2/2020 via BusinessWire

Twilio, acquired Segment.io

synopsis: Twilio has acquired Segment, the world’s leading customer data platform. The combination of Segment's platform and Twilio's Customer Engagement platform will allow Twilio to create more personalized, timely, and impactful engagement across customer service, marketing, analytics, product, and sales.
buyer: Twilio (TWLO:$2,547.18)
Twilio powers the future of business communications and is used by millions of developers. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use. "
target: Segment.io
Segment is the world’s leading customer data platform (CDP). Its platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed.
price ($mm)
$3,200
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/24/2020 via BusinessWire

SugarCRM Inc, acquired Node.io

synopsis: SugarCRM Inc., the innovator of time-aware customer experience (CX), announced the acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases.
buyer parent: Accel-KKR
buyer: SugarCRM Inc
SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering personalized experiences throughout the customer journey. SugarCRM strengthens existing customer relationships through actionable insights and intelligent automation. "
target: Node.io
Node Inc. is an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases.
price ($mm)
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closed 3/11/2020 via BNC Analysis

Affinity.co, acquired Nudge Software

synopsis: Affinity, a sales relationship intelligence platform provider, has acquired Nudge.ai, provider of a revenue intelligence platform for sales. Nudge.ai offers a relationship intelligence platform designed to help sales professionals access new accounts, analyze deal risk, measure account health, and more.
buyer: Affinity.co
Affinity’s patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. "
target: Nudge Software
Founded in 2014 and based in Toronto, Canada, Nudge is a relationship intelligence platform designed to help sales professionals access new accounts, analyze deal risk, measure account health and more.
price ($mm)
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announced 12/11/2019 via BusinessWire

Acquia, Inc., will acquire AgilOne

synopsis: Acquia will acquire AgilOne, the leading customer data platform for enterprises, to further deliver on its vision of providing open digital experiences. AgilOne brings valuable new capabilities to Acquia’s Open Digital Experience Platform, which harnesses the power of customer data and AI to understand, acquire, and engage with customers.
buyer: Acquia, Inc.
Acquia is an open digital experience company. The company provides the world’s most ambitious brands with technology that allows them to build, operate, and optimize websites, apps, and other digital experiences to create customer moments that matter. "
target: AgilOne
AgilOne is the leading customer data platform for enterprise companies. The company uses machine learning and analytical algorithms to enhance customer data leveraged through real-time APIs and orchestrated across all touchpoints.
price ($mm)
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closed 11/12/2019 via BusinessWire

Zoom Information, acquired Komiko

synopsis: ZoomInfo, the global leader in go-to-market (GTM) intelligence solutions, announced the acquisition of Seattle-area based Komiko, a company that provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM.
buyer parent: DiscoverOrg, LLC
buyer: Zoom Information (:$590.40)
Zoom Information, Inc. (ZoomInfo) is the world’s most comprehensive B2B data provider. ZoomInfo's Growth Acceleration Platform combines the most comprehensive B2B database with integrated tools to help companies optimize marketing effectiveness, jump-start growth, and maximize profitability. "
target: Komiko
Komiko provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM. They have customers of all sizes across software, healthcare, distribution, professional services, and insurance.
price ($mm)
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EBITDA ($mm)
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closed 9/25/2019 via Company Press Release

SugarCRM Inc, acquired Corvana Corporation

synopsis: SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences, announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast.
buyer parent: Accel-KKR
buyer: SugarCRM Inc
SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering personalized experiences throughout the customer journey. SugarCRM strengthens existing customer relationships through actionable insights and intelligent automation. "
target: Corvana Corporation
Corvana is a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Corvana allows anyone with basic Salesforce.com admin skills to be able to answer even the most complicated sales funnel analysis questions.
price ($mm)
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closed 6/25/2019 via GlobeNewswire

Validity, Inc., acquired AppBuddy

synopsis: Validity, the most trusted name in customer data quality, has acquired AppBuddy, the leader in grid-based Software as a Service applications. AppBuddy helps users integrate any data from the cloud to manage the entire customer lifecycle, and enterprise companies increase sales productivity, forecast accuracy, and deliver excellent customer support.
buyer: Validity, Inc.
Validity develops innovative products that bring data quality solutions to businesses globally. Organizations rely on Validity solutions—including DemandTools, BriteVerify, Trust Assessments, and Return Path—to target, contact, engage, and retain customers effectively. "
target: AppBuddy
AppBuddy is a leader in grid-based Software as a Service applications. They help users integrate any data from the cloud to manage the entire customer lifecycle. AppBuddy helps enterprise companies increase sales productivity, forecast accuracy, and deliver excellent customer support.
price ($mm)
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closed 5/23/2019 via GlobeNewswire

Intapp, Inc., acquired OnePlace Pte Ltd

synopsis: Intapp, a Professional Services Platform, has acquired OnePlace, a Client Lifecycle Management solution, built on the Salesforce platform, specifically for the Professional Services industry.
buyer parent: Great Hill Partners LLC
buyer: Intapp, Inc.
Intapp provides software and services that enable professional services and capital markets firms to thrive in an increasingly competitive marketplace, enhancing their ability to win more business, operate efficiently, manage risk and drive project and client success. "
target: OnePlace Pte Ltd
OnePlace is a Client Lifecycle Management solution, built on the Salesforce platform, specifically for the Professional Services industry. The OnePlace team has built a strong track record of planning, implementing and supporting successful CLM projects worldwide with expertise and passion.
price ($mm)
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closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
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closed 2/11/2019 via Company Press Release

EDM Media B.V., acquired Human Inference B.V.

synopsis: EDMMedia Group, the leading data solutions company in the Benelux, announces the acquisition of Human Inference, whose Data Quality Software Solutions are widely used by organizations in the Benelux, Germany and the U.K. Human Inference is European market leader in the field of solutions for data quality.
buyer: EDM Media B.V.
EDMMedia Group (EDM) is a leading data solutions company in the Benelux. EDM wants to be the partner of choice for medium-sized and large data-driven organisations, helping them to maximise their RoD by making their data as accessible as possible, and by analysing and applying the data. "
target parent: NeoPost SA
target: Human Inference B.V.
Human Inference provides Data Quality Software Solutions that are widely used by organizations in the Benelux, Germany and the U.K. Human Inference is the European market leader in the field of solutions for data quality and Master Data Management (MDM) for customer data.
price ($mm)
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closed 2/6/2019 via BNC Analysis

Natero, acquired CustomerLink

synopsis: Natero, a customer success solution company, has acquired CustomerLink, a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
buyer: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. "
target: CustomerLink
CustomerLink is a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
price ($mm)
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closed 12/20/2017 via BNC Analysis

DocuSign Inc., acquired Appuri, Inc.

synopsis: DocuSign, an e-signature and digital transaction management company, has acquired the technology and core team members from Appuri. Appuri is a cloud-based Customer Data Platform that helps businesses optimize customer and revenue growth through powerful, practical application of Advanced Analytics and Machine Learning algorithms.
buyer: DocuSign Inc. (DOCU:$1,057.03)
DocuSign is the leader in eSignature transaction management, and the global standard for eSignature. DocuSign offers its customers the easiest, fastest, most secure global network for sending, signing, tracking, and storing documents in the cloud. "
target: Appuri, Inc.
Appuri is a cloud-based Customer Data Platform that helps businesses optimize customer and revenue growth through powerful, practical application of Advanced Analytics and Machine Learning algorithms.
price ($mm)
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EV / rev
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closed 2/27/2017 via BNC Analysis

Global Software, Inc., acquired Globe Software Pty.

synopsis: Global Software, a Raleigh, N.C. provider of Excel automation and reporting software backed by Thompson Street Capital Partners, acquired Globe Software Pty., a Perth, Australia-based creator of data analytic software.
buyer parent: Thompson Street Capital Partners
buyer: Global Software, Inc.
Global Software, Inc. is the leading provider of Microsoft Excel-based automation & reporting solutions to enhance the world’s foremost Business Intelligence (BI), Enterprise Resource Planning (ERP) including: SAP®, Oracle®, Microsoft® , Infor®, Viewpoint® and other operational platforms. "
target: Globe Software Pty.
Globe Software's leading edge application, Atlas, is a high-value, low-risk product with a strong and proven track record. Atlas 6.1 is the latest version of the leading business intelligence tool for Microsoft Dynamics users.
price ($mm)
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closed 11/21/2016 via GlobeNewswire

Sidetrade SA, acquired BrightTarget

synopsis: SaaS pioneer, Sidetrade, announced it has bought Artificial Intelligence start-up BrightTarget. BrightTarget's Cloud technology can be quickly deployed with leading Customer Relationship Management systems (CRM) and Marketing Automation platforms, avoiding costly investment in Big Data infrastructure and recruitment of Data Scientists.
buyer: Sidetrade SA (ENXTPA:ALBFR:$32.78)
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies. "
target: BrightTarget
BrightTarget's Cloud technology can be quickly deployed and interfaced with leading Customer Relationship Management systems (CRM) and Marketing Automation platforms, avoiding costly investment in Big Data infrastructure and recruitment of Data Scientists.
price ($mm)
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closed 11/7/2016 via Market Wire

CallidusCloud, acquired Datahug

synopsis: CallidusCloud, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced that it has acquired Datahug Limited, a SaaS predictive forecasting and sales analytics company. Customers of Datahug's predictive forecasting technology include companies like Nitro, McCann Fitzgerald and Scottish Equity Partners.
buyer: CallidusCloud (CALD:$239.66)
Callidus Software Inc., doing business as CallidusCloud®, is the global leader in cloud-based sales, marketing, learning and customer experience solutions. It enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions. "
target: Datahug
Datahug enables sales teams to increase sales velocity and reduce pipeline risk. The company's innovative solution gives managers deep visibility into the sales pipeline while reducing the burden on salespeople to update CRM.
price ($mm)
$13
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 2/22/2016 via BusinessWire

Verint Systems Inc., acquired Contact Solutions

synopsis: Verint® Systems Inc., a global leader in Actionable Intelligence, announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. Contact Solutions help reduce effort through highly personalized self-service and agent-assisted experiences.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. "
target: Contact Solutions
Contact Solutions is a leading provider of cloud-based voice and mobile customer care solutions. Focusing on customer engagement that’s effortless for the customer and sustainable for the enterprise, its solutions help reduce effort through personalized self-service and agent-assisted experiences.
price ($mm)
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closed 10/24/2016 via BusinessWire

Sutherland Global Services, acquired Nuevora

synopsis: Sutherland Global Services announced it has acquired Nuevora, a top 10 big data analytics firm. The move advances Sutherland’s big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies’ face in trying to translate massive amounts of customer data into immediately useful action.
buyer: Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the customer lifecycle. It is one of the largest, independent global BPO companies. "
target: Nuevora
Nuevora is a unique Big Data analytics solutions provider that helps leading organizations achieve positive, high-impact business outcomes through the delivery of continuous and context-sensitive predictive insights. Nuevora is headquartered in the Bay Area, CA.
price ($mm)
rev ($mm)
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closed 10/24/2016 via BusinessWire

Sutherland Global Services, acquired Nuevora

synopsis: Sutherland Global Services announced it has acquired Nuevora, a top 10 big data analytics firm. The move advances Sutherland’s big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies’ face in trying to translate massive amounts of customer data into immediately useful action.
buyer: Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the customer lifecycle. It is one of the largest, independent global BPO companies. "
target: Nuevora
Nuevora is a unique Big Data analytics solutions provider that helps leading organizations achieve positive, high-impact business outcomes through the delivery of continuous and context-sensitive predictive insights. Nuevora is headquartered in the Bay Area, CA.
price ($mm)
rev ($mm)
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announced 12/11/2012 via Yahoo, Inc.

Sutherland Global Services, will acquire Apollo Health Street

synopsis: Sutherland Global Services, a global provider of business process and technology management services, announced that it has signed a definitive agreement to acquire Apollo Health Street Limited, a leading provider of healthcare business services and world-class Health Information Technology based solutions.
buyer: Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the customer lifecycle. It is one of the largest, independent global BPO companies. "
target parent: J.P. Morgan Chase & Co.
target: Apollo Health Street
Apollo Health Street solutions encompass a comprehensive suite of platform enabled back-office services that span the hospital revenue cycle workflow from patient admission, charge capture, claims processing and receivables management.
price ($mm)
$184
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via PE Hub

The HiGro Group, acquired DRS Imaging Services

synopsis: The HiGro Group LLC acquired a majority of DRS Imaging Services LLC. DRS, of Springfield, New Jersey, provides business process outsourcing and document technologies services. DRS offers an array of technologies and services that include on-site revenue cycle management, image conversion and consulting.
buyer: The HiGro Group
The HiGro Group is a private equity investment firm focused on impact investing in the business and technology services sector. HiGro Group enlists its investor base of ultra high net worth individuals and family offices to structure and invests in traditional buy-outs of companies with potential. "
target: DRS Imaging Services
DRS Imaging Services of Springfield, New Jersey, provides business process outsourcing and document technologies services. DRS offers an array of technologies and services that include on-site revenue cycle management, image conversion and consulting.
price ($mm)
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announced 1/10/2017 via BusinessWire

WNS Global Services, will acquire Denali Group

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced that the company entered into a definitive agreement to acquire Denali Sourcing Services, a leading provider of strategic procurement BPM solutions. Denali delivers high-end sourcing and procurement services to the world’s leading brands.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: Denali Group
Denali delivers high-end global sourcing and procurement services to some of the world’s leading brands. Denali provides comprehensive Source-to-Contract (S2C) solutions, including Category Management, Strategic Sourcing, Contract and Supplier Management, and Spend Analytics.
price ($mm)
$40
rev ($mm)
EBITDA ($mm)
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announced 1/10/2017 via BusinessWire

WNS Global Services, will acquire Denali Group

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced that the company entered into a definitive agreement to acquire Denali Sourcing Services, a leading provider of strategic procurement BPM solutions. Denali delivers high-end sourcing and procurement services to the world’s leading brands.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: Denali Group
Denali delivers high-end global sourcing and procurement services to some of the world’s leading brands. Denali provides comprehensive Source-to-Contract (S2C) solutions, including Category Management, Strategic Sourcing, Contract and Supplier Management, and Spend Analytics.
price ($mm)
$40
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/22/2014 via BusinessWire

Hub International Limited, acquired Algentis

synopsis: Hub International Limited (Hub), a leading global insurance brokerage, announced that it has acquired Algentis, LLC, an integrated HR software and services platform that seamlessly integrates payroll, benefits, insurance and HR compliance for businesses.
buyer parent: Hellman & Friedman LLC
buyer: Hub International Limited
HUB International Limited is a leading North American insurance brokerage that provides a broad array of property and casualty, life and health, employee benefits, investment and risk management products and services. "
target: Algentis
Algentis is an integrated HR Software & Services firm. The Algentis solution operates as a virtual HR department to handle payroll, benefits, insurance, and HR support. Algentis saves small and medium-sized companies money through discounted employee benefits.
price ($mm)
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closed 1/9/2013 via PE Hub

CIP Capital, acquired CoAdvantage

synopsis: Compass Investment Partners Fund, L.P. (“CIP Capital”) has completed the acquisition of CoAdvantage Corporation. CoAdvantage is a leading Professional Employer Organization that offers small and mid-sized businesses a comprehensive package of outsourced human resources solutions.
buyer: CIP Capital
CIP Capital is a New York based private equity firm focused on investing in growth-oriented, middle-market companies across the Business Information and Outsourced Services markets in North America. "
target: CoAdvantage
CoAdvantage delivers comprehensive outsourcing solutions through a combination of adaptable, scalable human resource tools and an industry-leading web portal. It is a full-service provider of tailored HR outsourcing solutions for dynamic small and mid-sized companies.
price ($mm)
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closed 11/20/2019 via PR Newswire

Pariveda Solutions, Inc., acquired Levinson & Co.

synopsis: Pariveda Solutions, a leading management and technology consulting firm, announces the acquisition of Levinson & Co. With the addition of Levinson, Pariveda strengthens its ability to provide holistic organizational, talent, and leadership solutions to companies.
buyer: Pariveda Solutions, Inc.
Pariveda Solutions, Inc. is an employee-owned, strategic services and information technology consulting company that grows and deploys talented people to solve the ambiguous and complex challenges of its clients. The company serves clients in eleven North American city locations. "
target: Levinson & Co.
Levinson & Co. is a global consulting and leadership development firm. Harvard Business School professor, Dr. Harry Levinson, founded Levinson & Co. in 1968 and developed practical, real-world approaches to leadership through a variety of widely acclaimed executive seminars and programs.
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announced 4/17/2019 via Company Press Release

Deloitte Australia, will acquire The Terrace Initiative

synopsis: Australian professional services firm Deloitte announced the acquisition of management consulting business, The Terrace Initiative. Australia’s leader in change management for mining and transport businesses, The Terrace Initiative specializes in helping clients take charge of change programs, via an in-house software platform, Alchymy.
buyer parent: Deloitte LLP
buyer: Deloitte Australia
Deloitte is the brand under which thousands of professionals collaborate across a network of offices in Australia to provide audit, economics, financial advisory, human capital, tax and technology services. "
target: The Terrace Initiative
Australia’s leader in change management for mining and transport businesses, The Terrace Initiative specializes in helping clients take charge of change programs. They use data, technology, proprietary tools and Transformation Sciences methodology via an in-house software platform, called Alchymy.
price ($mm)
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closed 4/28/2021 via BusinessWire

Jobvite, acquired NXTThing RPO

synopsis: Jobvite, the leading end-to-end talent acquisition solution provider, announced it is joining forces with NXTThing RPO, a high-growth recruitment process outsourcing (RPO) company. NXTThing RPO’s experience and tenure in the talent acquisition space has provided significant expertise in designing and improving client HR processes.
buyer parent: K1 Investment Management
buyer: Jobvite
Jobvite is a leading talent acquisition company that uses a candidate-centric recruiting model, helping companies engage candidates with meaningful experiences. The Jobvite Talent Acquisition Suite combines automation and intelligence to increase recruiting speed, quality, and cost-effectiveness. "
target: NXTThing RPO
NXTThing RPO is a leading recruitment process outsourcing (RPO) company that has created differentiated recruitment services that change how companies hire talent into their organization for the past 25 years.
price ($mm)
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closed 9/2/2020 via Company Press Release

Longshore Capital Partners, acquired MetaSource

synopsis: Longshore Capital Partners has acquired MetaSource, LLC, a provider of technology-enabled business process outsourcing and enterprise content management services. MetaSource fits seamlessly into Longshore’s focus on revenue cycle management, technology-enabled business process outsourcing, payments, managed services, and human capital services.
buyer: Longshore Capital Partners
Longshore Capital Partners is a middle-market private equity manager investing out of its inaugural $210 million fund. Longshore focuses on control positions in services businesses in North America with between $5 million and $15 million of EBITDA. "
target parent: LaSalle Capital Group, L.P.
target: MetaSource
MetaSource is a leading provider of business process management, workflow automation, and compliance solutions across a broad array of industries. MetaSource's software and services optimize clients' processes to eliminate error-prone tasks, data silos, and other inefficiencies.
price ($mm)
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closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
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announced 2/10/2017 via BusinessWire

Blackstone Group LP, will purchase Technology-Enabled Benefits & HR Platform from Aon plc

synopsis: Blackstone announced that private equity funds affiliated with Blackstone have entered into a definitive agreement to acquire Aon plc’s technology-enabled benefits and human resources platform. The business is the largest benefits administration platform in the United States and a leading services provider for cloud-based HR management systems.
buyer: Blackstone Group LP (BX:$20,247.19)
Blackstone is one of the world’s leading investment firms. They seek to create positive economic impact and long-term value for their investors, the companies they invest in, and the communities in which they work. They use extraordinary people and flexible capital to help companies solve problems. "
seller: Aon plc (NYSE:AON:$11,013.00)
Aon plc is a leading global provider of risk management, insurance brokerage and reinsurance brokerage, and human resources solutions and outsourcing services. Its technology-enabled benefits and human resources platform is the largest benefits administration platform in the United State.
price ($mm)
$4,300
rev ($mm)
$2,260
EBITDA ($mm)
$396
EV / rev
2.1x
EV / EBITDA
12.1x
closed 1/10/2013 via PR Newswire

Best Practice Systems merged with Billtrust,

synopsis: Billtrust, the leader in outsourced billing services in North America, announced a strategic merger with Best Practice Systems, a provider of end-to-end billing solutions. Together, the two companies offer a comprehensive mix of billing services that span over two dozen industries across North America.
buyer parent: Edison Ventures
buyer: Billtrust (:$123.11)
Headquartered in Hamilton, NJ, Billtrust is a premier provider of outsourced, customer-centric billing solutions. The company's flagship product and service suite, called CompleteBilling, consists of paper, fax, e-mail and online billing (EBPP, EIPP). "
target: Best Practice Systems
Best Practice Systems helps clients improve their billing process and save money. The company has developed print and electronic processes and tools that allow billing clients to experience a feature rich environment and gain more control of their billing and collection cycle.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/9/2020 via BNC Analysis

Think Systems, Inc., acquired Ventrue, LLC

synopsis: Think, a privately owned technology and operations advisory firm that provides on-the-ground transformation and consulting, announced today that it has purchased Ventrue LLC, a Naples, Fla.-based shared services company. Ventrue has expertise in operations, customer experience, technology, and process and program/project management.
buyer: Think Systems, Inc.
Founded in 2004 in Baltimore, Think is a privately owned technology and operations advisory firm that provides on-the-ground transformation and consulting, led by executives, adapted for the mid-market. Their team aligns company culture with its client's missions and goals. "
target parent: Naples Technology Ventures
target: Ventrue, LLC
Ventrue LLC is a Naples, Fla.-based shared services company. Their team has expertise in operations, customer experience, technology, and process and program/project management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2018 via BusinessWire

Aegis Communications Group, Inc. merged with StarTek Inc.,

synopsis: Aegis, a portfolio company of Capital Square Partners (CSP), and StarTek, Inc., both leading providers of outsourcing and technology services, have announced that they have completed a business combination transaction between the companies to create a leader in customer experience management.
buyer: StarTek Inc. (SRT:$0.00)
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment. "
target parent: Capital Square Partners
target: Aegis Communications Group, Inc.
Aegis is a leading outsourcing business solutions partner to global corporations in the telecom, technology, media, banking financial services and insurance, travel and logistics, retail and e-commerce and public sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/5/2016 via BusinessWire

Computer Sciences Corporation, acquired Xchanging PLC

synopsis: Computer Sciences Corporation, a leading provider of next-generation technology solutions and services, announced that it has completed the acquisition of Xchanging plc. Xchanging provides technology-enabled business solutions to organizations in global insurance and financial services, healthcare, manufacturing, real estate and the public sector.
buyer: Computer Sciences Corporation (DXC:$18,892.00)
Computer Sciences Corporation (CSC) leads clients on their digital transformation journeys. The company provides innovative next-generation technology services and solutions that leverage deep industry expertise, global scale, technology independence and an extensive partner community. "
target: Xchanging PLC (LSE:XCH:$636.42)
Xchanging is a global business processor, helping businesses across all industries to optimize their output, streamline processes and add value. The company provides the market leading insurance software, Xuber, which has served the global complex commercial insurance market for over 40 years.
price ($mm)[EV]
$693 [$767]
rev ($mm)
$702
EBITDA ($mm)
$42
EV / rev
1.1x
EV / EBITDA
18.4x
closed 2/8/2010 via BusinessWire

Xerox Corporation, acquired Affiliated Computer Services, Inc.

synopsis: Xerox Corporation completed its acquisition of Affiliated Computer Services, Inc. (ACS), transforming Xerox into the world’s leader in business process and document management. ACS is the largest diversified business process outsourcing (BPO) firm in the world.
buyer: Xerox Corporation (XRX:$7,200.00)
Xerox Corporation is the world's leading document management, technology and services enterprise, providing the industry's broadest portfolio of color and black-and-white document processing systems and related supplies, as well as document management consulting and outsourcing services. "
target: Affiliated Computer Services, Inc.
Affiliated Computer Services, Inc., a global FORTUNE 500 company with 74,000 people supporting client operations reaching 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients.
price ($mm)[EV]
$6,230 [$7,860]
rev ($mm)
$6,523
EBITDA ($mm)
$1,038
EV / rev
1.2x
EV / EBITDA
7.8x
closed 12/12/2018 via PR Web

ChrysCapital, acquired GeBBS Healthcare Solutions

synopsis: GeBBS Healthcare Solutions, a leading national provider of Revenue Cycle Management solutions for the healthcare industry, announced that ChrysCapital, a marquee Indian private equity fund with a global technology services footprint, has acquired a majority stake in the company.
buyer: ChrysCapital
ChrysCapital is one of the largest and most successful India-focused private equity firms. They have made over 80 investments and has delivered over 65 exits across a number of sectors including in Business Services, Financial Services, Pharmaceuticals, Healthcare and Consumer. "
target: GeBBS Healthcare Solutions
GeBBS Healthcare Solutions is a leading technology-enabled provider of revenue cycle management solutions. They help clients improve performance, compliance, and patient satisfaction. Their solutions include Health Info Management, Revenue Management, Patient Access and Risk Adjustment Solutions.
price ($mm)
$140*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/12/2018 via BNC Analysis

Gulf Capital, acquired Accumed Practice Management

synopsis: Gulf Capital, an alternative asset management company, acquired a controlling stake in healthcare sector-focused technology firm, Accumed Practice Management. Dubai-based AccuMed is the first company to provide outsourced Revenue Cycle Management solutions to the regional healthcare sector, and to establish the Medical Billing industry in the UAE.
buyer: Gulf Capital
Based in the Emirate of Abu Dhabi, the capital of the United Arab Emirates, Gulf Capital is a leading alternative asset management company focusing primarily on late-stage control buy-outs, growth capital, real estate development and private debt business. "
target: Accumed Practice Management
AccuMed Practice Management is the first company to provide outsourced Revenue Cycle Management solutions to the regional healthcare sector, and to establish the Medical Billing industry in the UAE and the Middle East.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/29/2017 via Company Press Release

nThrive, acquired e4e Inc.

synopsis: nThrive,a provider of patient-to-payment healthcare solutions, advisory expertise, and analytics for health care organizations, has acquired e4e Healthcare Services. e4e is a healthcare services outsourcing company that provides IT-enabled and business process management services.
buyer parent: Pamplona Capital Management LLP
buyer: nThrive (MDAS:$764.22)
nThrive is built on a legacy of excellence. From patient-to-payment, they will provide all the technology, advisory expertise, services, analytics and education programs their clients will need to thrive in the communities they serve. "
target: e4e Inc.
e4e Inc., a healthcare services outsourcing company, provides IT-enabled and business process management services. The company offers provider solutions; and payer solutions that include claims management and admin, cost avoidance and audit, and medical record solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/1/2012 via BusinessWire

McKesson Corporation, will acquire MED3000, Inc.

synopsis: McKesson and MED3OOO announced they have signed a definitive agreement under which McKesson will acquire MED3OOO, a national healthcare management and technology services company that helps improve outcomes for providers, health plans, employers, and the patients and employees they serve.
buyer: McKesson Corporation (MCK:$214,319.00)
McKesson Corporation is a healthcare services and information technology company dedicated to making the business of healthcare run better. McKesson partners with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care. "
target parent: Mitsui & Co, Ltd
target: MED3000, Inc.
MED3OOO is a leading provider of healthcare management and technology services that improve outcomes for providers, health plans, and the patients and employees they serve. The company provides a broad array of proprietary solutions for physician groups, hospitals, health systems and others.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
SurveyMonkey
SurveyMonkey
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
year
2021
rev ($mm)
$408.09
EBITDA ($mm)
($70.95)
EBIT ($mm)
($92.30)
Net Income ($mm)
Employees
1367
  • drill down
  • watch
Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2021
rev ($mm)
$1,246.74
EBITDA ($mm)
($127.83)
EBIT ($mm)
($156.43)
Net Income ($mm)
Employees
5450
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: CPSE:PENNEO
 
 
 
 
 
 
 
 
Penneo ApS
Penneo ApS
Penneo A/S is a Software-as-a-Service (SaaS) company, that has evolved into an eco-system of automation solutions that digitizes company workflows related to onboarding of customers (KYC), and signing and management of documents in a secure and easy way.
year
2019
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: LSE:EQN
 
 
 
 
 
 
 
 
Equiniti Limited
Equiniti Limited
Equiniti is a business process services provider supporting approximately 1,600 of the UK’s businesses and public sector institutions. Their core capabilities are centred on complex administration and payment solutions including money transmission, administration and customer interactions.
year
2019
rev ($mm)
$669.57
EBITDA ($mm)
$119.77
EBIT ($mm)
$73.26
Net Income ($mm)
$37.11
Employees
5179
  • drill down
  • watch
Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch