Like Connextions

closed 4/5/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Connextions

synopsis: TeleTech Holdings, Inc., a provider of customer experience, engagement, and growth solutions, announced that it has acquired Connextions, Inc. Through its proprietary technology-enabled services platform, Connextions delivers member acquisition, retention and engagement services to healthcare plans, providers and pharmacy benefits managers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target parent: UnitedHealth Group
target: Connextions
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
price ($mm)
$80
rev ($mm)
$115
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
announced 8/3/2011 via BusinessWire

OptumHealth Inc., will acquire Connextions

synopsis: OptumHealth, a leading provider of health services that support individual and population health, announced that it has signed a definitive agreement to acquire Connextions, Inc., a leading technology and service partner to the health care industry that helps organizations attract and serve consumers in ways that build strong relationships.
buyer parent: UnitedHealth Group
buyer: OptumHealth Inc.
OptumHealth is a leader in population health management, helping 60 million Americans navigate the health care system, finance their health care needs and achieve their health and well-being goals. OptumHealth supports the physical, mental and financial health of individuals. "
target parent: New Mountain Capital, LLC
target: Connextions
Connextions' end-to-end sales to service capabilities stem from its powerful bConnected® technology, more than 4,000 licensed health agents and relationship experts, as well as analytics of member behaviors, which drive more than $3 billion in annual insurance premiums for its clients.
price ($mm)
$325
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2006 via Yahoo, Inc.

New Mountain Capital, LLC, acquired Connextions

synopsis: Connextions, Inc. announced that New Mountain Partners II, L.P., a private equity fund sponsored and managed by New Mountain Capital, LLC, has made a significant equity investment in the company.
buyer: New Mountain Capital, LLC
New Mountain Capital is a New York-based private equity firm investing for long-term capital appreciation through direct investment in growth equity transactions, leveraged acquisitions, and management buyouts. "
target: Connextions
Founded in 1992, Connextions and Connextions Health's 1,800 professionals provide technology-based business solutions for a long list of America's best- known corporate and healthcare organizations. The company is a leader in the emerging field of Consumer Driven Healthcare (CDH).
price ($mm)
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closed 9/19/2006 via PR Newswire

Infonxx Corporation, acquired Excell Services

synopsis: INFONXX, the world's largest and fastest growing independent provider of directory assistance and enhanced information services, has completed the acquisition of Excell Services, the US-based independent provider of directory assistance, operator services, and inbound customer service.
buyer: Infonxx Corporation
INFONXX is the world's premier provider of voice directory transaction services, processing over 1 billion requests a year across the globe to leading telecommunications companies, corporations and consumers. "
target: Excell Services
Excell Services is an independent provider of directory assistance, operator services, and inbound customer service to the telecommunications, healthcare and retail food industries.
price ($mm)
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closed 12/3/2015 via PR Newswire

WellTok, Inc., acquired Silverlink Communications

synopsis: Welltok, a leading consumer health enterprise Platform as a Service company, announced its acquisition of Silverlink, a leading healthcare consumer communications company. Silverlink's expertise in behavioral science and consumer marketing helps guide consumers towards better health through multi-channel communications campaigns.
buyer: WellTok, Inc.
Welltok Inc., developer of the healthcare industry's first consumer enterprise platform, incentivize consumers to optimize their health. The CafeWell Health Optimization Platform organizes the growing spectrum of health improvement and condition management resources. "
target: Silverlink Communications
Silverlink's expertise in behavioral science and consumer marketing, coupled with their deep industry expertise and proprietary technology platform, helps guide consumers towards better health through multi-channel communication campaigns.
price ($mm)
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closed 8/14/2013 via Market Watch

Medtronic, Inc., acquired CardioCom

synopsis: Medtronic, Inc., the global leader in medical technology, announced the closing of the acquisition of Cardiocom, a privately held developer and provider of integrated telehealth and patient services for the management of chronic diseases, in an all cash transaction valued at $200 million.
buyer: Medtronic, Inc. (MDT:$31,062.00)
Medtronic develops and manufactures a wide range of products and therapies with emphasis on providing a complete continuum of care to diagnose, prevent and monitor chronic conditions. "
target: CardioCom
Cardiocom is a proven leader in Integrated Clinical Telehealth Services. Cardiocom is a world-class developer, manufacturer and clinical telehealth solutions provider with cutting-edge, yet user-friendly telemonitoring products and services.
price ($mm)
$200
rev ($mm)
$50
EBITDA ($mm)
EV / rev
4.0x
EV / EBITDA
closed 1/2/2013 via PR Newswire

AMREP Corporation, acquired FulCircle, Inc.

synopsis: AMREP Corporation announced that, through a newly-formed subsidiary, it has acquired certain assets of FulCircle, Inc., a Denver, Colorado-based, privately-held company engaged in the marketing strategy, call center service, product distribution and operational solutions businesses.
buyer: AMREP Corporation (AXR:$85.36)
AMREP Corporation was organized in 1961 and, through its subsidiaries, is engaged in two principal businesses: land development and media services operations, with the latter consisting primarily of subscription fulfillment, newsstand distribution and product fulfillment services. "
target: FulCircle, Inc.
FulCircle is the area's premier supplier of Fulfillment and Contact Center services. Featuring warehousing, payment processing, inbound and outbound calls, email, texting and customer service outsourcing.
price ($mm)
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closed 11/14/2012 via PR Newswire

1-800 We Answer, Inc., acquired Medical Practice Solutions, Inc.

synopsis: Los Angeles area healthcare answering service, Medical Practice Solutions, Inc. has been acquired by nationwide call center 1-800 We Answer. Offering sophisticated, easy-to-access call center solutions for local medical practitioners and the healthcare industry in Southern California, the company continues its regional expansion.
buyer: 1-800 We Answer, Inc.
1-800 We Answer, Inc. is a business communications solutions company providing telephone answering services to a nationwide list of clients. The Company has developed a network of call centers that share in a commitment to delivering one-on-one customer support to each client project. "
target: Medical Practice Solutions, Inc.
Medical Practice Solutions is a Los Angeles Area healthcare answering service.
price ($mm)
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closed 6/15/2011 via PR Newswire

Zen Holding Corp., acquired Millennium Healthcare Solutions Inc.

synopsis: Zen Holding Corp. has completed its purchase Millennium Healthcare Solutions Inc. and its accompanying subsidiaries. Millennium is positioning itself to become a market leader in providing innovative coding & billing support & training and advanced communication services for the healthcare, trade and professional industries.
buyer: Zen Holding Corp. (ZNHL:$0.00)
Zen Holding Corp. is a holding company that operates thru Greenleaf Management Corp., a wholly-owned subsidiary. Greenleaf Management Corp has been providing corporate strategy, operational analysis and advisory services to both public and private entities since 1999. "
target: Millennium Healthcare Solutions Inc. (OTCPK:MHCC:$4.80)
Millennium HealthCare Solutions Inc. serves as a leading medical device, medical technology and medical/healthcare services company through its subsidiaries Millennium Coding & Billing Specialists LLC, Millennium ProComm LLC and Millennium Medical Devices LLC.
price ($mm)
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closed 1/20/2015 via Company Press Release

MDnetSolutions Inc., acquired IVR Care Transition Systems

synopsis: MDnetSolutions, a leader in developing solutions to increase patient engagement, streamline patient management processes and improve outcomes management, announced the acquisition of IVR Care Transition Systems™, which specializes in healthcare support for patients transitioning to home from a hospital stay.
buyer parent: New Capital Partners
buyer: MDnetSolutions Inc.
MDnetSolutions provides patient engagement, patient management, outcomes management and marketing services to healthcare providers and organizations. They dedicate their expertise and resources to companies across the medical field and approach each of their partners with individual goals in mind. "
target: IVR Care Transition Systems
IVR Care Transition Systems, Inc. provides an interactive voice response (IVR) system to increase the communication between patients and their healthcare providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/8/2014 via PR Web

Revspring, acquired TalkSoft Corporation

synopsis: RevSpring Inc. announced that it has acquired Talksoft Corporation, a provider of patient notification, electronic messaging and appointment reminder systems. Talksoft's service based approach provides affordable solutions for businesses of any size by harnessing technologies once available only to large companies in niche markets.
buyer parent: CIP Capital
buyer: Revspring
RevSpring's core service offerings include data hygiene and analytics, secure document creation and delivery, multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines. "
target: TalkSoft Corporation
Talksoft is a provider of cloud-based reminder and messaging services over telephone and global data networks. Talksoft's service based approach provides affordable solutions for businesses of any size by harnessing technologies once available only to large companies in niche markets.
price ($mm)
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announced 1/18/2017 via GlobeNewswire

National General Holdings Corp., will purchase Quotit and HealthCompare from The Word & Brown Companies

synopsis: National General Holdings Corp. announced that it has agreed to acquire Quotit, an application service provider for the health insurance and employee benefits industry, and HealthCompare, a call center operation as well as a consumer facing website that connects individuals with medical or Medicare related coverage, from The Word & Brown Companies.
buyer: National General Holdings Corp. (NGHC:$4,723.38)
National General Holdings Corp., headquartered in New York City, is a specialty personal lines insurance holding company. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best. "
seller: The Word & Brown Companies
Quotit is an application service provider for the health insurance & employee benefits industry that connects companies, brokers & people with insurance online. HealthCompare is a call center operation & consumer facing website that connects consumers with major medical or Medicare related coverage.
price ($mm)
rev ($mm)
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announced 8/24/2015 via BusinessWire

Xerox Corporation, will acquire RSA Medical

synopsis: Xerox, a global business services, technology and document management company, announced a definitive agreement to acquire RSA Medical, a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies.
buyer: Xerox Corporation (XRX:$10,610.00)
Xerox is a global business services, technology and document management company helping organizations transform the way they manage their business processes and information. Headquartered in Norwalk, Conn., Xerox has more than 140,000 Xerox employees and do business in more than 180 countries. "
target: RSA Medical
RSA Medical is a leading provider of medical assessment and medical management for patients interacting with life and health insurance companies.
price ($mm)
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closed 7/8/2015 via PR Newswire

ResMed, acquired CareTouch Communications, Inc.

synopsis: ResMed has acquired CareTouch, a provider of internet-based solutions and therapy-focused resupply programs for home medical equipment providers (HMEs). CareTouch enables healthcare providers to efficiently provide patients the personal attention, equipment and supplies they need to maintain therapy without interruption.
buyer: ResMed (RMD:$2,784.41)
ResMed changes lives by developing, manufacturing and distributing medical equipment for treating, diagnosing, and managing sleep-disordered breathing, chronic obstructive pulmonary disease, and other chronic diseases. "
target: CareTouch Communications, Inc.
CareTouch is a provider of internet-based solutions and therapy-focused resupply programs for home medical equipment providers (HMEs). Headquartered in Westminster, Colorado, CareTouch was founded in 2003 and has connected with more than eight million patients on behalf of its HME client base.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 1/9/2019 via BNC Analysis

Ruby Receptionists, acquired ProfessionalChats

synopsis: Ruby Receptionists is announcing its acquisition of the online chat service ProfessionalChats, a three-year-old company based in Kansas City, Mo. ProfessionalChats platform includes a live call connect service, by which a chat specialist can provide a live warm phone transfer to the customer’s business.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to thousands of small businesses throughout North America. "
target: ProfessionalChats
ProfessionalChats platform includes a live call connect service, by which a chat specialist can provide a live warm phone transfer to the customer’s business. The bulk of its business has been with customers in the medical, dental and chiropractic professions.
price ($mm)
rev ($mm)
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closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/4/2016 via BNC Analysis

Envera Health, Inc., acquired InHealth

synopsis: Envera Health has acquired population health company InHealth and web-based clinician portal MedVirginia from Central Virginia Health Network. InHealth addresses challenges in the healthcare system through collaboration between patients, providers, and facilities. MedVirginia develops infrastructure for community clinical data exchange.
buyer: Envera Health, Inc.
Envera Health optimizes provider and consumer engagement, empowering health systems to deliver their best patient care. Their platform combines expertise, managed services, technology, and infrastructure that enables healthcare providers to achieve their clinical, financial, and growth objectives. "
target: InHealth
InHealth is a healthcare solutions company addressing the challenges in the healthcare system through an inclusive, quality-driven collaboration between patients, providers, and facilities. In 2000 they created MedVirginia to develop the infrastructure for community clinical data exchange.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 12/20/2016 via Market Wire

GreatCall, Inc, acquired Healthsense, Inc.

synopsis: GreatCall Inc., the leader in connected health for active aging, has acquired Healthsense, the leading provider of passive remote monitoring services for the senior care continuum. Healthsense helps senior care providers reduce costs, increase independence, and enhance caregiver and senior experiences.
buyer: GreatCall, Inc
GreatCall is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, GreatCall’s innovative suite of easy-to-use mobile products and award-winning approach to customer care helps aging consumers live more independent lives. "
target: Healthsense, Inc.
Healthsense, the fastest growing provider of aging services technology, provides technology-enabled care solutions for the entire senior care continuum. Healthsense offers a full range of remote monitoring, emergency response, and wellness management solutions to senior care providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Connextions

synopsis: TeleTech Holdings, Inc., a provider of customer experience, engagement, and growth solutions, announced that it has acquired Connextions, Inc. Through its proprietary technology-enabled services platform, Connextions delivers member acquisition, retention and engagement services to healthcare plans, providers and pharmacy benefits managers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target parent: UnitedHealth Group
target: Connextions
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
price ($mm)
$80
rev ($mm)
$115
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
announced 8/3/2011 via BusinessWire

OptumHealth Inc., will acquire Connextions

synopsis: OptumHealth, a leading provider of health services that support individual and population health, announced that it has signed a definitive agreement to acquire Connextions, Inc., a leading technology and service partner to the health care industry that helps organizations attract and serve consumers in ways that build strong relationships.
buyer parent: UnitedHealth Group
buyer: OptumHealth Inc.
OptumHealth is a leader in population health management, helping 60 million Americans navigate the health care system, finance their health care needs and achieve their health and well-being goals. OptumHealth supports the physical, mental and financial health of individuals. "
target parent: New Mountain Capital, LLC
target: Connextions
Connextions' end-to-end sales to service capabilities stem from its powerful bConnected® technology, more than 4,000 licensed health agents and relationship experts, as well as analytics of member behaviors, which drive more than $3 billion in annual insurance premiums for its clients.
price ($mm)
$325
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/20/2007 via PR Newswire

Connextions, acquired bConnected Software, Inc.

synopsis: Connextions, Inc. has acquired bConnected Software, Inc., a leading provider of technology solutions for the healthcare industry. bConnected will continue to operate from its current location near Boulder, Colorado as a wholly-owned subsidiary of Connextions.
buyer parent: New Mountain Capital, LLC
buyer: Connextions
Founded in 1992, Connextions and Connextions Health's 1,800 professionals provide technology-based business solutions for a long list of America's best- known corporate and healthcare organizations. The company is a leader in the emerging field of Consumer Driven Healthcare (CDH). "
target: bConnected Software, Inc.
Founded in 2000, Colorado-based bConnected Software is a technology development boutique that caters to the needs of large healthcare organizations, serving the needs of plans and providers, including HealthSouth, Rotech Healthcare and Poudre Valley Health Systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 10/16/2006 via Yahoo, Inc.

New Mountain Capital, LLC, acquired Connextions

synopsis: Connextions, Inc. announced that New Mountain Partners II, L.P., a private equity fund sponsored and managed by New Mountain Capital, LLC, has made a significant equity investment in the company.
buyer: New Mountain Capital, LLC
New Mountain Capital is a New York-based private equity firm investing for long-term capital appreciation through direct investment in growth equity transactions, leveraged acquisitions, and management buyouts. "
target: Connextions
Founded in 1992, Connextions and Connextions Health's 1,800 professionals provide technology-based business solutions for a long list of America's best- known corporate and healthcare organizations. The company is a leader in the emerging field of Consumer Driven Healthcare (CDH).
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Motif, Inc.

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement, and growth solutions, announced the majority acquisition of Motif, one of the world's top 100 outsourcing service providers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target: Motif, Inc.
Motif, Inc. is one of the world's top 100 outsourcing service providers delivering customer-centric BPO and KPO services provider focused on E-commerce companies in the retail, travel, financial services and affiliate marketing verticals.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 4/5/2017 via PR Newswire

TeleTech Holdings, Inc., acquired Connextions

synopsis: TeleTech Holdings, Inc., a provider of customer experience, engagement, and growth solutions, announced that it has acquired Connextions, Inc. Through its proprietary technology-enabled services platform, Connextions delivers member acquisition, retention and engagement services to healthcare plans, providers and pharmacy benefits managers.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global provider of customer experience, engagement and growth solutions. Founded in 1982, the Company helps its clients acquire, retain and grow profitable customer relationships. "
target parent: UnitedHealth Group
target: Connextions
Connextions, Inc., a health services company with 17 years of experience, is dedicated to helping healthcare plans, providers and PBMs build strong relationships with consumers throughout their member journey.
price ($mm)
$80
rev ($mm)
$115
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
closed 11/9/2016 via PR Newswire

TeleTech Holdings, Inc., acquired Atelka Enterprise Inc

synopsis: TeleTech Holdings, Inc., a leading global provider of customer experience, engagement and growth solutions, announced that it has closed the acquisition of Canada-based customer experience provider, Atelka. Under the terms of the agreement, Atelka will become part of TeleTech's Customer Management Services (CMS) segment.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target parent: Kilmer Group
target: Atelka Enterprise Inc
Founded in 2003, Atelka Enterprise Inc. is a leading Canada-based customer contact management provider that offers comprehensive multilingual omni-channel contact solutions in addition to a complete line of business process outsourcing (BPO) services.
price ($mm)
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closed 9/2/2014 via PR Newswire

TeleTech Holdings, Inc., acquired rogenSi

synopsis: TeleTech Holdings, Inc., a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of rogenSi, a global leadership, sales execution and change management consulting firm.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands. "
target: rogenSi
Founded in 1968, rogenSi has expanded to become a leading global provider of sales and leadership performance training and applied leadership consulting to blue chip clients. The company operates globally with central hubs located in New York, London, Hong Kong and Sydney.
price ($mm)
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closed 3/3/2014 via PR Newswire

TeleTech Holdings, Inc., acquired Sofica Group

synopsis: TeleTech Holdings, Inc, a leading global provider of analytics-driven, technology-enabled customer engagement solutions, announced that it has completed the acquisition of Sofica Group, a leading customer management services company based in Bulgaria.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Sofica Group
Sofica Group has become the largest independent customer management services provider in Bulgaria. The company provides a broad range of tailored customer care, Business Process Outsourcing (BPO), Human Resource Outsourcing (HRO), Information Technology Outsourcing (ITO) and other services.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 7/31/2013 via

Revana, acquired WebMetro

synopsis: WebMetro, a leading digital marketing agency, announced that it has signed an agreement to be acquired by TeleTech Holdings, Inc. and become a key part of TeleTech's Customer Growth Services division, Revana. WebMetro is one of the largest and fastest-growing U.S. search marketing agencies.
buyer parent: TeleTech Holdings, Inc.
buyer: Revana
Revana helps top brands navigate and profit from change. Utilizing the latest technology and best practices, Revana provides integrated sales and marketing solutions for lead generation, customer acquisition, onboarding, lifecycle digital marketing, analytics, account management, and retention. "
target: WebMetro
Founded in 1995, WebMetro is one of the largest and fastest-growing U.S. search marketing agencies. Competitive brands engage WebMetro to create and implement successful integrated marketing strategies for increasing online market share, lowering acquisition costs, and penetrating new markets.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BusinessWire

TeleTech Holdings, Inc., acquired Technology Solutions Group, Inc.

synopsis: TeleTech announced the acquisition of Technology Solutions Group, Inc., a provider of customer-focused communication solutions. The company designs, delivers and manages world-class communication solutions for both large enterprises and small and medium businesses across numerous industries, with a strong presence in the healthcare vertical.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: Technology Solutions Group, Inc.
Technology Solutions Group delivers world-class customer-focused communication solutions. The company brings deep expertise in consulting and systems integration along with the ongoing management of large, complex, multi-channel data, telephony and converged IP-based environments.
price ($mm)
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closed 2/29/2012 via BusinessWire

TeleTech Holdings, Inc., acquired iKnowtion

synopsis: TeleTech Holdings, Inc., a leading global provider of technology-enabled customer engagement and experience solutions announced the expansion of its offerings with the acquisition of iKnowtion, a marketing analytics firm that helps Fortune 1000 companies harness the power of big data and turn it into a strategic asset.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
target: iKnowtion
Knowtion is a marketing analytics consulting firm that helps Fortune 1000 companies optimize the impact of marketing expenditures from demand generation to customer development and resource effectiveness.
price ($mm)
$1.00*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2011 via BusinessWire

TeleTech Holdings, Inc., purchased Integrated Contact Solutions Business Unit from eLoyalty Corporation

synopsis: TeleTech Holdings, Inc. has announced that it has closed the acquisition of the Integrated Contact Solutions (ICS) business unit and associated assets, including intellectual property, of eLoyalty Corporation. ICS has been designing and implementing Customer Interaction Solutions since 1990.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTechs delivers technology-based solutions that maximize revenue, transform customer experiences and optimize business processes for clients in the communications and media, financial services, government, healthcare, technology, transportation and retail industries. "
seller: eLoyalty Corporation
eLoyalty's Integrated Contact Solutions (ICS) has been designing and implementing Customer Interaction Solutions since 1990. ICS teams combine comprehensive services and industry-leading hardware and software to deliver best-in-class solutions that transform the customer experience.
price ($mm)[EV]
$38 [$64]
rev ($mm)
$60
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 10/1/2007 via BusinessWire

Aspen Marketing Services, acquired Newgen Results Corporation

synopsis: Aspen Marketing Services, the nation’s largest privately-held marketing services agency, today announced its acquisition of the operating assets of Newgen Results Corporation, a nationwide provider of integrated, multi-channel CRM solutions for automobile dealerships and manufacturers.
buyer: Aspen Marketing Services
Aspen Marketing Services offers an extensive array of integrated, best-in-class services including Direct Marketing, Consumer Promotions and Premiums, Event Marketing, Public Relations, Digital Marketing and Database Analytics. "
target parent: TeleTech Holdings, Inc.
target: Newgen Results Corporation
Newgen Results Corporation provides dealerships with a complete suite of CRM tools. Our proprietary CRM technology houses vehicle data for 90 million consumers, sends out over 40 million letters, and places 40 million telephone calls annually.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/30/2006 via PR Newswire

TeleTech Holdings, Inc., acquired Direct Alliance Corporation

synopsis: TeleTech Holdings, Inc., a leading global business process outsourcing provider, announced it has completed the acquisition of Direct Alliance Corporation, a wholly-owned subsidiary of Insight Enterprises, Inc., a leading provider of information technology solutions.
buyer: TeleTech Holdings, Inc. (TTEC:$1,395.69)
TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front-to-back office outsourced solutions including customer management, transaction-based processing, and database marketing services. "
target parent: Insight Enterprises, Inc.
target: Direct Alliance Corporation
Direct Alliance creates custom business process outsourcing solutions for clients who sell their products either directly or through channel sales partners.
price ($mm)
$47
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/31/2013 via BusinessWire

Netformx, will acquire VARcompliance, LLC

synopsis: Netformx®, the leader in collaborative requirements-to-order solutions, has signed a definitive agreement to acquire VARcompliance, LLC, the leading provider of automated vendor certification and incentive reward tracking, monitoring and management solutions.
buyer: Netformx
NetFormx offers computer-based tools for the design, sale, and support of voice and data networks. Its primary product is DesignXpert, which is a central repository of information about network equipment, specifications, and pricing information available from multiple vendors. "
target: VARcompliance, LLC
VARcompliance is a BPO utilizing a SaaS platform exclusively servicing the Value Added Reseller and Solution Provider marketplace – adding significant dollars to the bottom line through targeted incentive program optimization, reward tracking and automated certification compliance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via Company Press Release

BoomTown, acquired Real Contact, LLC

synopsis: BoomTown, the leading sales and marketing platform for real estate professionals, is excited to announce the acquisition of Real Contact, a lead qualification service provider. Real Contact helps real estate agents and teams quickly respond to and engage with leads through their text messaging lead response services.
buyer: BoomTown
BoomTown exists to make real estate agents successful. 40k+ of the industry’s top professionals trust BoomTown to grow their real estate business with easy-to-use technology that creates opportunities and turns them into closings. "
target: Real Contact, LLC
Real Contact is a lead qualification service provider. Real Contact helps agents and teams quickly respond to and engage with leads through their text messaging lead response services. Run by real people who act as a branded extension of a real estate agent,
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/15/2017 via BusinessWire

WNS Global Services, acquired HealthHelp

synopsis: WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry.
buyer: WNS Global Services (WNS:$585.82)
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods. "
target: HealthHelp
HealthHelp is an industry leader in care management, working closely with both payors and providers to help improve patient outcomes & drive long-term sustainable cost savings. Their solutions are powered by a scalable platform called ConsultTM, which processes its current assessments automatically.
price ($mm)
$95
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/18/2016 via BusinessWire

Veronis Suhler Stevenson, purchased a minority stake in Connexion Point

synopsis: VSS, a private investment firm focused on the information, tech-enabled business services, healthcare IT, and education industries, announced its investment in Connexion Point, LLC. Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry.
buyer: Veronis Suhler Stevenson
Veronis Suhler Stevenson (VSS) is a leading private investment firm that invests in the information, business services, healthcare IT, education, media and marketing services industries in North America and Europe. "
target: Connexion Point
Connexion Point is a leading provider of technology-enabled healthcare services, specializing in communication lifecycle services for the healthcare industry. Connexion Point facilitates communication, throughout the lifecycle of the consumer, that connects the healthcare industry to their consumer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via PR Newswire

BV Investment Partners, acquired Intelliteach

synopsis: BV Investment Partners, a middle-market private equity firm focused on the business services, software and IT services sectors, announced that it has partnered with management to acquire Intelliteach, a leading, global provider of tech enabled, business process outsourcing solutions for law and accounting firms.
buyer: BV Investment Partners
BV Investment Partners is currently investing its ninth private equity fund. The firm is one of the oldest and most experienced sector-focused private equity firms in North America. The company actively targets investments in the business services and information technology services industries. "
target parent: Dominus Capital, L.P.
target: Intelliteach
Intelliteach is a leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. They provide secure, scalable solutions by best in class technology platforms and their multi service solutions help to position law firms for financial success.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via BusinessWire

Valor Global, acquired DRS Services USA, Inc.

synopsis: Valor Global has acquired DRS Services USA, a top healthcare and medical call center services provider specializing in patient scheduling and healthcare support solutions. The acquisition of DRS Services will significantly expand Valor Global’s current healthcare customer-experience solutions.
buyer: Valor Global
Valor Global is a provider of customer care call center solutions to leading brands around the globe. The company delivers a variety of solutions, including customer care, retention, and account management, as well as cost effective, robust 24/7, bilingual, onshore, and offshore support models. "
target: DRS Services USA, Inc.
DRS Services (DRS) is a leading provider of appointment-scheduling services, helping organizations in a variety of industries. DRS offers a wide range of services, including Customer Service, Scheduling Services, Customer Survey Services, and Appointment Setting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/18/2021 via Company Press Release

Sykes Enterprises Inc. will be merged with Sitel Group,

synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, is to be acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x

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Intelliteach

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VoiceNation, LLC and Ninja Number

Emerge BPO Inc.

Sykes Enterprises Inc.

Anana Ltd

Intellicom Ireland

Conectart s.r.o

ProService Boise

First Kontact LLC

Competence Call Center Group (CCC)

IMSI Staffing Pvt. Ltd

King TeleServices LLC

Intelenet Global Services

Geography
Matching Companies
Ticker: OTCPK:MHCC
 
 
 
 
 
 
 
 
Millennium Healthcare Solutions Inc.
Millennium Healthcare Solutions Inc.
Millennium Healthcare Inc. provides primary care physician practices, physician groups and healthcare facilities with medical devices focused on preventive care through early detection. The Company also provides advanced billing and coding services, and practice development and management services.
year
2015
rev ($mm)
$4.80
EBITDA ($mm)
($23.06)
EBIT ($mm)
($23.29)
Net Income ($mm)
Employees
6
  • drill down
  • watch
Ticker: PGND
 
 
 
 
 
 
 
 
Press Ganey Associates, Inc.
Press Ganey Associates, Inc.
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.
year
2016
rev ($mm)
$344.32
EBITDA ($mm)
$104.94
EBIT ($mm)
$60.70
Net Income ($mm)
$27.26
Employees
1058
  • drill down
  • watch
Ticker: US:UYMG
 
 
 
 
 
 
 
 
Unity Management Group, Inc
Unity Management Group, Inc
Unity Management Group is a health resource company, which provides quality physician practice management services, that offer high value, and significant return, through its three subsidiary companies. United Healthcare Solutions, Unity Technologies Inc., and United Business Services.
year
2010
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
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Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: SYKE
 
 
 
 
 
 
 
 
Sykes Enterprises Inc.
Sykes Enterprises Inc.
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.
year
2021
rev ($mm)
$1,756.98
EBITDA ($mm)
$198.28
EBIT ($mm)
$133.17
Net Income ($mm)
$67.49
Employees
61100
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
  • watch
Ticker: LSE:EQN
 
 
 
 
 
 
 
 
Equiniti Limited
Equiniti Limited
Equiniti is a business process services provider supporting approximately 1,600 of the UK’s businesses and public sector institutions. Their core capabilities are centred on complex administration and payment solutions including money transmission, administration and customer interactions.
year
2019
rev ($mm)
$669.57
EBITDA ($mm)
$119.77
EBIT ($mm)
$73.26
Net Income ($mm)
$37.11
Employees
5179
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Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
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Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
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