Like Outbound

closed 5/4/2017 via BNC Analysis

Zendesk, acquired Outbound

synopsis: Zendesk is elevating its customer service platform with the acquisition of Outbound.io, which will help brands be more proactive in their outreach. Founded in 2013 by Dhruvkaran Mehta and Josh Weissburg, Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: Outbound
Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications. They allow marketers to set up automated messages when they need users to take an action, then test how well each message works.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/24/2021 via BusinessWire

GupShup, acquired Dotgo

synopsis: Gupshup, the leader in conversational messaging, has acquired Dotgo, the global industry leader in Rich Communication Services business messaging. Dotgo will significantly strengthen Gupshup’s conversational messaging platform that enables businesses and developers to build rich customer experiences.
buyer: GupShup
Gupshup is the leading conversational messaging platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support. "
target: Dotgo
Dotgo, a global leader in Rich Communication Services (RCS), is building the APIs and cloud platforms needed in a world where every business must have a presence inside messaging apps, just as they have web sites and smartphone apps.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/17/2019 via BusinessWire

Marchex, Inc., acquired Sonar

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Sonar
Sonar is a leading business text messaging platform for large companies with dedicated sales and marketing teams. They bridge the gap between businesses and their customers over mobile, while demonstrating the power of utilizing AI and chatbots at scale.
price ($mm)
$13
rev ($mm)
$1
EBITDA ($mm)
EV / rev
10.0x
EV / EBITDA
announced 9/26/2019 via GlobeNewswire

MIND CTI, will acquire GTX Messaging

synopsis: MIND CTI, an Israeli provider of convergent end-to-end prepaid/postpaid billing and customer care product based solutions, will acquire GTX GmbH, a German provider of enterprise messaging communication. GTX offers global SMS services for B2B customers, providing businesses with a robust system to send SMS to end-users at the best possible quality.
buyer: MIND CTI (MNDO:$19.54)
Israel-based MIND CTI Ltd. is a leading provider of convergent end-to-end billing and customer care product-based solutions for service providers, unified communications analytics, and call accounting solutions for enterprises as well as enterprise messaging solutions. "
target: GTX Messaging
GTX Messaging is a provider of enterprise messaging communication, based in Germany. GTX offers global SMS services for B2B customers, providing business partners with a robust and easy-to-use system to send SMS to end-users at the best possible quality and attractive pricing.
price ($mm)
$0.28
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/26/2019 via GlobeNewswire

Sinch AB, will acquire myElefant

synopsis: Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire myElefant, a mobile messaging SaaS platform that allows brands to improve their customers’ engagement across all mobile messaging channels.
buyer: Sinch AB (OM:SINCH:$1,362.30)
Sinch is a trusted software provider to mobile operators, and its platform powers business-critical communications for many of the world’s largest companies. Sinch brings businesses and people closer with tools enabling personal engagement. "
target: myElefant
Based in France, myElefant publishes a mobile messaging SaaS platform that allows brands to improve their customers’ engagement across all mobile messaging channels. The company is one of the first to adopt conversational messaging technologies such as RCS, Facebook Messenger and WhatsApp.
price ($mm)
$20
rev ($mm)
$12
EBITDA ($mm)
$1
EV / rev
2.0x
EV / EBITDA
26.9x
closed 8/7/2019 via GlobeNewswire

Komutel, Inc., acquired VuduMobile Inc.

synopsis: Komutel Inc., a Canadian high tech company that specializes in the development and marketing of innovative telecommunications and interoperability solutions, has acquired VuduMobile, a Montreal-based company specializing in text messaging for enterprises through its unique and bilingual text messaging application and turnkey solutions.
buyer: Komutel, Inc.
Komutel is a Canadian high tech company that specializes in the development and marketing of innovative telecommunications and interoperability solutions. Komutel is a leader for call distribution (PSPA), radio and telephony call recording, notifications to fire services, medical teams, and more. "
target parent: ATW Tech Inc
target: VuduMobile Inc.
Canada-based VuduMobile was created by individuals with a passion to improve communication and engagement between businesses and their users and customers. VuduMobile aims to provide users with the best experience through its multi-channel messaging platform and tools and customer care.
price ($mm)
$1.01
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/27/2019 via Company Press Release

MIND CTI, will acquire Message Mobile GmbH

synopsis: MIND C.T.I., a leading provider of convergent end-to-end prepaid/postpaid billing and customer care product based solutions, announced that it has signed a definitive agreement to acquire Message Mobile, a German specialist for tailor-made, mobile communication.
buyer: MIND CTI (MNDO:$19.54)
MIND is a leading Israel provider of convergent real-time end-to-end billing, unified communication call accounting and analytics solutions for organizations and large multinational corporates. MIND customizes application delivery to enable customers to choose the best model that fits their needs. "
target parent: Materna Information & Communications
target: Message Mobile GmbH
Message Mobile is a German specialist for tailor-made, mobile communication. From simple SMS dispatch via mobile payment to instant messaging and the programming of chatbots, they develop and implement the best solution packages for clients.
price ($mm)
$3.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/6/2019 via Company Press Release

Commify, acquired Mediaburst Limited

synopsis: UK's Commify, the company behind a global portfolio of business messaging brands, has announced the acquisition of Mediaburst from Stericycle Inc. Based in the UK, Mediaburst is a global SMS text messaging provider that forms a vital link between mobile networks and businesses who want to communicate via text message.
buyer: Commify
UK's Commify is the team behind a global portfolio of business messaging brands. Commify provides SMS, voice, web, IP/OTT, email and intelligent multichannel messaging services both on a self-serve basis (through an online platform or API), and as a tailored solution to more complex needs. "
target parent: Stericycle, Inc.
target: Mediaburst Limited
Based in the UK, Mediaburst is a global SMS text messaging provider. They form a vital link between mobile networks and businesses who want to communicate via text message. Their main tools are Textburst, Clockwork, and SurveyMill.
price ($mm)
rev ($mm)
$16
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 5/2/2018 via Company Press Release

Censhare Ag, acquired 360dialog GmbH

synopsis: Censhare AG announced that it has acquired a majority stake in the real time customer interaction management software vendor 360dialog. 360dialog is a conversation hub that automates and personalizes communication through a real time engine and multichannel messaging easily managed from one central place.
buyer: Censhare Ag
Censhare is a universal, smart content management platform that global organizations use to take charge of their digital experience, delivering personalized content across multiple channels, devices and languages. "
target: 360dialog GmbH
360dialog is marketing platform that helps brands (re)engage and convert their audience to maximize customer lifetime value and enhance the customer journey. At its core is a conversation hub that automates and personalizes communication through a real time engine and multichannel messaging.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2017 via BNC Analysis

AtmanCo, acquired VuduMobile Inc.

synopsis: AtmanCo Inc. announced the completion of its acquisition of VuduMobile. VuduMobile is a well-established company in the text messaging business for enterprises through its unique, user-friendly and bilingual text messaging application and turnkey solution.
buyer: AtmanCo (TSXV:ATW:$2.28)
AtmanCo is a leader in the psychometrics industry. The company offers psychometric tests online for the purposes of recruitment and hiring. AtmanCo's mission is to boost a organization's productivity, performance and prosperity by focusing on the their most important assets: their employees. "
target: VuduMobile Inc.
VuduMobile is a well-established company in the text messaging business for enterprises through its unique, user-friendly and bilingual text messaging application and turnkey solution allowing management of text message management programs in all kind of businesses.
price ($mm)
$0.47
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/27/2017 via BNC Analysis

IMImobile Pvt Ltd., will acquire Infracast Ltd.

synopsis: Cloud communications software and services company IMImobile has agreed to acquire Infracast, a Berkshire provider of multi-channel messaging applications and middleware. Infracast builds and delivers strategic mobile customer engagement solutions for enterprise clients.
buyer: IMImobile Pvt Ltd. (AIM:IMO:$219.10)
IMImobile provides software and services which help businesses capitalise on the growth in mobile communication. The company’s solutions allow customers to use mobile as a channel to create new revenue streams, as CRM and customer engagement channel and as a channel to improve business operations. "
target: Infracast Ltd.
Infracast is a leading provider of multi-channel messaging applications and middleware. They build and deliver strategic mobile customer engagement solutions for enterprise clients. Their solutions are trusted by global enterprise customers as an integral component of their business processes.
price ($mm)[EV]
$10 [$10]
rev ($mm)
$13
EBITDA ($mm)
$0
EV / rev
1.6x
EV / EBITDA
41.8x
closed 2/24/2017 via BusinessWire

Layer, acquired Cola

synopsis: Layer Inc. announced the acquisition of Cola, a messaging startup known for the Cola Messenger app and the Cola Bubble platform, which transforms simple communications into actionable and collaborative messages.
buyer: Layer
Layer’s award winning Communications Platform powers invaluable conversations that enable brands to embed rich, engaging communications experiences directly into customer conversations across channels that boost both customer engagement and retention. "
target: Cola
Cola is the world’s first Messaging OS, designed to make texting more convenient and provide users the full functionality of their smartphone without leaving a conversation. Cola was founded by a team of seasoned Silicon Valley veterans.
price ($mm)
$0.08
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/17/2017 via BNC Analysis

LINK Mobility AS, will acquire Didimo

synopsis: LINK Mobility Group ASA ("LINK" or the "Company), the leading provider of B2C mobile messaging and mobile services in the Scandinavian, Baltic and German markets, has entered into a term sheet regarding the acquisition of one of Spain's leading providers of B2C mobile messaging services, the Didimo -JetTelecom Group (Didimo).
buyer: LINK Mobility AS (OB:LINK:$424.51)
LINK Mobility Group is the largest provider of mobile solutions for businesses in the Nordic market. They provide services for SMS gateway solutions , Mobile Payment, mobile communication, CRM database, lookup and more. "
target: Didimo
Didimo offers an easy, fast, cost-effective and reliable platform to send tailor-made or bulk SMS. Promotions, notifications or reminders are examples of content for which SMSs have become the preferred communication channel.
price ($mm)
$7.71
rev ($mm)
$9
EBITDA ($mm)
$1
EV / rev
0.8x
EV / EBITDA
6.0x
announced 9/7/2016 via Company Press Release

Salesforce.com, Inc., will acquire HeyWire

synopsis: Salesforce.com, Inc. has struck a deal to acquire HeyWire, a cloud-based messaging platform for consumers. HeyWire brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: HeyWire
HeyWire provides cloud-based business messaging solutions. The company brings cloud-based mobile messaging to business landlines and existing customer support numbers connecting businesses and professionals with co-workers and customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/23/2015 via BNC Analysis

Dropbox, Inc., acquired Clementine

synopsis: Dropbox has acquired Clementine, an enterprise communication service. Clementine focuses on internal communication, such as conference calls and chat services that aren’t connected to a personal phone number. It’s an important area for the workplace, given that more and more people are connecting their work software to personal devices.
buyer: Dropbox, Inc. (DBX:$1,913.90)
Dropbox is a file hosting service that offers cloud storage, file synchronization, and client software. It allows users to create a special folder on each of their computers, which Dropbox then synchronizes so that it appears to be the same folder regardless of which computer is used to view it. "
target: Clementine
Clementine is an enterprise communication service focused on internal communication, such as conference calls and chat services that aren’t connected to a personal phone number.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/11/2015 via BNC Analysis

mGage, acquired Unicel Technologies Pvt Ltd

synopsis: mGage has acquired Unicel Technologies Pvt Ltd to bolster presence in the enterprise mobile marketing and mobile customer relationship management (CRM) market in India. Unicel is a mobile messaging company providing integrated cloud communications solutions across SMS, voice, USSD and e-mail platforms in India.
buyer parent: Blackstone Group LP
buyer: mGage
mGage is a global mobile engagement provider with more than 15 years of mobile CRM (mCRM) experience. Their SaaS, cloud-based technology enables brands to intelligently personalize mobile communications for the omni-channel consumer, across marketing and customer care interactions. "
target: Unicel Technologies Pvt Ltd
Unicel is a mobile messaging company providing integrated cloud communications solutions across SMS, voice, USSD and e-mail platforms in India. Unicel has a client base of over 1,000 enterprises across India including various Fortune 500 brands.
price ($mm)
rev ($mm)
$16
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/19/2014 via BNC Analysis

SOPRANO Design Pty Ltd., acquired SITmobile S.L.

synopsis: Soprano Design, a leading Sydney-based global provider of mobile messaging technology for mobile network operators, announced the acquisition of SITmobile, the leading Spanish and South American provider of mobile messaging solutions, to form the largest business of its kind in the world.
buyer: SOPRANO Design Pty Ltd.
Soprano is a leading provider of intelligent enterprise and business messaging software solutions for mobile network operators (MNOs) worldwide. Their explosive global growth in recent years is a direct result of Soprano’s continued focus on global enterprise customer needs. "
target: SITmobile S.L.
SITmobile brings mobile communication expertise to their clients. The mobile way is to drive real engagement through strategic push messaging. SITmobile operates in the SMS, Instant Messaging, notifications, mobile internet and App arenas.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/3/2014 via PR Newswire

Acision, acquired MindMatics AG

synopsis: Acision, a global leader in mobile engagement services and an industry innovator in WebRTC technology, announces that it has acquired MindMatics Secure Messaging. MindMatics core product, the Mobile Messaging Platform, provides highly reliable and cost-effective, worldwide message transmission and reception.
buyer: Acision
Acision connects the world by powering relevant, seamless mobile engagement services that interoperate across all IP platforms and enrich the user experience creating value and new communication opportunities for carriers, enterprises and consumers across the world. "
target: MindMatics AG
MindMatics Secure Messaging provides international companies with a powerful communication solutions for the mobile channel. Their core product, the Mobile Messaging Platform, provides highly reliable and cost-effective, worldwide message transmission and reception
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/22/2014 via PR Web

9Slides, acquired Now Meeting

synopsis: 9Slides, the communication and collaboration platform for modern, mobile business, announced they are acquiring Now Meeting, a mobile enterprise solution that helps teams communicate faster using video, audio, and text messaging.
buyer: 9Slides
9SLIDES is a powerful communication tool, which allows users to capture and share experience of "being there" in the presentation room with a remote audience, anytime, anywhere. The audience can watch it on a PC, Mac or even iPad without downloading any app. "
target: Now Meeting
Now Meeting helps companies leverage mobile communication to solve problems faster, make better decisions, and generate more ideas. Now Meeting was founded in Seattle by cloud and mobile visionary Shane Jones who previously founded Daptiv and was an early strategic advisor to Box, Inc.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/29/2014 via BNC Analysis

Yahoo! Inc., acquired TomFoolery Inc.

synopsis: Yahoo has closed the acquisition of Tomfoolery, an enterprise app studio. Their first product is an app called Anchor, a real-time conversation platform. Users of the app can create groups for different threads. Anchor also integrates with other popular apps such as Box, Dropbox, and Evernote.
buyer: Yahoo! Inc. (YHOO:$5,409.25)
Yahoo! Inc. is the premier digital media company, creating deeply personal digital experiences that keep more than half a billion people connected to what matters most to them, across devices and around the globe. "
target: TomFoolery Inc.
TomFoolery is an enterprise app studio. Their first product is an app called Anchor, a real-time conversation platform. Users of the app can create groups for different threads. Anchor also integrates with other popular apps such as Box, Dropbox, and Evernote.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/4/2017 via BNC Analysis

Zendesk, acquired Outbound

synopsis: Zendesk is elevating its customer service platform with the acquisition of Outbound.io, which will help brands be more proactive in their outreach. Founded in 2013 by Dhruvkaran Mehta and Josh Weissburg, Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: Outbound
Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications. They allow marketers to set up automated messages when they need users to take an action, then test how well each message works.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2019 via BusinessWire

Zendesk, acquired Smooch Technologies Holdings ULC

synopsis: Zendesk, Inc., a customer service software company, announced it has acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages. "
target: Smooch Technologies Holdings ULC
Smooch Technologies Holdings ULC is the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/10/2018 via BusinessWire

Zendesk, acquired FutureSimple Inc.

synopsis: Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. "
target: FutureSimple Inc.
FutureSimple Inc. is the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/4/2017 via BNC Analysis

Zendesk, acquired Outbound

synopsis: Zendesk is elevating its customer service platform with the acquisition of Outbound.io, which will help brands be more proactive in their outreach. Founded in 2013 by Dhruvkaran Mehta and Josh Weissburg, Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: Outbound
Outbound gives brands the tools they need to send messages to customers through SMS, responsive email, web, or push notifications. They allow marketers to set up automated messages when they need users to take an action, then test how well each message works.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/13/2015 via BusinessWire

Zendesk, acquired BIME

synopsis: Zendesk, a customer service platform provider designed to bring organizations and their customers closer together, announced its acquisition of We Are Cloud SAS, maker of BIME Analytics software. BIME allows organizations to connect and build queries across multiple live data sources and then analyze results through stunning data visualizations.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. "
target: BIME
BIME delivers a powerful data analysis and dashboarding cloud platform accessible everywhere that enables modern organizations to explore, understand and communicate data. Its UI combines the visual simplicity and elegance of consumer apps with powerful features to connect to all major data sources.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2014 via BusinessWire

Zendesk, acquired Zopim

synopsis: Zendesk, Inc., a company that provides a customer service platform designed to bring organizations and their customers closer together, announced that it has acquired Zopim Technologies Pte Ltd, a Singapore-based leading provider of live chat software, to expand the chat capabilities of its customer service platform.
buyer: Zendesk (ZEN:$650.44)
Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. With more than 40,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. "
target: Zopim
Zopim Live Chat is an award winning web app that helps connect businesses with their website visitors. It enhances the customer service experience for visitors by being there to chat when they need help. It gives the insights businesses need and lets them see who's surfing their site in real time.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via BNC Analysis

Dixa ApS, acquired Elevio Pty. Ltd.

synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer: Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target: Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/25/2020 via BNC Analysis

KMS Lighthouse, acquired Reps AI

synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer: KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target: Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$168,088.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$1,463.14)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/21/2021 via BNC Analysis

Skeepers, acquired MyFeelBack

synopsis: Skeepers, a Marseille, France-based group has completed an acquisition with the takeover of the Toulouse start-up MyFeelBack, which turns customer feedback into business opportunities. MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys.
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
target: MyFeelBack
MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys. With MyFeelBack, companies can ask targeted questions or display messages to their users and visitors based on who they are and what they do.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2021 via BNC Analysis

UserZoom, acquired EnjoyHQ

synopsis: UserZoom, a startup which has built a platform used by companies like Google, Microsoft, PayPal, Salesforce to help them stay off the bad design radar, has made an acquisition of another experience insights company called EnjoyHQ. EnjoyHQ is the easiest way to search, organize and share customer feedback and user research in one place.
buyer: UserZoom
UserZoom is the all-in-one user experience research and testing platform for the enterprise. Its cloud-based platform provides the quantitative and qualitative insights essential to measuring and improving the user experience. "
target: EnjoyHQ
EnjoyHQ is the easiest way to search, organize and share customer feedback and user research in one place. EnjoyHQ gives teams visibility into what their customers are saying everywhere. EnjoyHQ helps UX and product teams learn from customers faster by streamlining their customer research process.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2021 via Company Press Release

Exclaimer Ltd, acquired Customer Thermometer

synopsis: Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. This acquisition extends Exclaimer’s market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate.
buyer: Exclaimer Ltd
Exclaimer, based in the UK, has been providing world-class on-premises and cloud-based email signature software and solutions for Microsoft 365 (formerly Office 365), Google Workplace (formerly G Suite), and Microsoft Exchange. "
target: Customer Thermometer
Customer Thermometer, based in the UK, is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via PR Web

Paradigm Precision Sample, acquired Tellwut Corp.

synopsis: Paradigm Sample has completed its acquisition of assets from Tellwut Corp. Based in Toronto, Canada, Tellwut is an online panel and survey programming company that allows organizations and individuals to crowdsource information. Tellwut's online solutions will compliment Paradigm Sample's suite of offerings.
buyer: Paradigm Precision Sample
Paradigm Sample is an industry recognized market research solutions company that provides access to high-quality samples and a suite of services, including producing technology solutions, survey design, programming, hosting, data analysis, and reporting. "
target: Tellwut Corp.
Canada-based Tellwut is an online survey platform that allows organizations and individuals to crowdsource information from stakeholders, the Tellwut voter panel, or an infinite variety of topics. Its voter panel members provide insight by answering surveys or posting their own questions online.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via PR Newswire

Confirmit merged with Dapresy AB,

synopsis: Verdane, the Northern European specialist growth equity investor, has acquired Norway-based Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience, and Market Research. Verdane is the major investor in the Swedish data visualization reporting firm Dapresy and will merge the two companies.
buyer parent: Verdane Capital
buyer: Dapresy AB
Sweden-based Dapresy is the leading data visualization SaaS platform within the market research industry. Dapresy's team has a diverse background in marketing research, marketing, software, IT, client development, and graphic design to ensure an up-to-date, user-friendly platform for its clients. "
target: Confirmit
Norway-based Confirmit is a leading SaaS vendor for multi-channel Customer Experience, Employee Engagement, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies with software products for feedback and data collection, panel management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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MyFeelBack

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Tellwut Corp.

Odigo SAS

Confirmit

Geography
Matching Companies
Ticker: OB:LINK
 
 
 
 
 
 
 
 
LINK Mobility AS
LINK Mobility AS
Headquartered in Norway, LINK Mobility Group AS is Europe’s leading provider within mobile communications, specializing in messaging, digital services and data intelligence. The Group offers a wide range of innovative and scalable solutions across industries and sectors.
year
2021
rev ($mm)
$424.51
EBITDA ($mm)
$32.99
EBIT ($mm)
$2.53
Net Income ($mm)
Employees
649
  • drill down
  • watch
Ticker: ENXTAM:CMCOM
 
 
 
 
 
 
 
 
CM Telecom
CM Telecom
Netherlands-based CM is a communication platform with a portfolio of messaging channels, interactive voice solutions, and innovative payment solutions combined on a single platform. CM offers expertise in mobile solutions, Web API, Bulk & Premium SMS, Push Messages, Mobile internet, and more.
year
2020
rev ($mm)
$167.32
EBITDA ($mm)
($5.63)
EBIT ($mm)
($9.02)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: BSE:503699
 
 
 
 
 
 
 
 
Geodesic, Ltd.
Geodesic is an innovator in software products focused on Information, Communication and Entertainment for mobile phones and desktop computers. Headquartered in Mumbai, India, Geodesic's Mundu suite of award-winning products includes solutions for Instant Messaging, Voice-over-IP and Internet Radio.
year
2007
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: AMEX:KLR
 
 
 
 
 
 
 
 
Kaleyra S.p.a
Kaleyra is a leading CPaaS (Communication-Platform-as-a-Service) company, empowering businesses to communicate safely, securely, and seamlessly. With offices in Europe, Asia, and the United States, Kaleyra has become a worldwide provider of innovative cloud-based communications solutions.
year
2021
rev ($mm)
$153.45
EBITDA ($mm)
($18.33)
EBIT ($mm)
($20.87)
Net Income ($mm)
Employees
370
  • drill down
  • watch
Ticker: BIT:MBY
 
 
 
 
 
 
 
 
MOBYT S.p.A.
MOBYT S.p.A.
Mobyt delivers highly reliable solutions for the sending and receipt of SMS messaging services and emailing to support new marketing and advertising opportunities. Their services are currently used by over 28,000 companies, 70% of which are Italian.
year
2015
rev ($mm)
$28.32
EBITDA ($mm)
$3.94
EBIT ($mm)
$2.98
Net Income ($mm)
$1.79
Employees
13
  • drill down
  • watch
Ticker: WORK
 
 
 
 
 
 
 
 
Slack Technologies, Inc
Slack Technologies, Inc
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc.
year
2021
rev ($mm)
$902.61
EBITDA ($mm)
($253.17)
EBIT ($mm)
($281.58)
Net Income ($mm)
Employees
2545
  • drill down
  • watch
Ticker: SMSI
 
 
 
 
 
 
 
 
Smith Micro Software, Inc.
Smith Micro Software, Inc.
Smith Micro provides software to simplify and enhance the mobile experience. Their network access, insights, and optimization solutions ensure the best Quality of Experience for wireless users, while embedded mobile software creates new opportunities for wireless service providers.
year
2020
rev ($mm)
$51.30
EBITDA ($mm)
$7.12
EBIT ($mm)
$3.54
Net Income ($mm)
$4.17
Employees
255
  • drill down
  • watch
Ticker: TSE:3923
 
 
 
 
 
 
 
 
Rakus Co., Ltd.
Rakus Co., Ltd.
Rakus Co., Ltd. is a leading provider of cloud-based software for small and medium enterprises in Japan. The company offers various cloud-based chat and e-mail software. Their Mail Dealer software allows companies to share and manage e-mails with multiple targets.
year
2017
rev ($mm)
$49.92
EBITDA ($mm)
$10.02
EBIT ($mm)
$9.32
Net Income ($mm)
$7.01
Employees
512
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: AIM:IMO
 
 
 
 
 
 
 
 
IMImobile Pvt Ltd.
IMImobile Pvt Ltd.
IMImobile provides software and services which help businesses capitalise on the growth in mobile communication. The company’s solutions allow customers to use mobile as a channel to create new revenue streams, as CRM and customer engagement channel and as a channel to improve business operations.
year
2020
rev ($mm)
$219.10
EBITDA ($mm)
$26.24
EBIT ($mm)
$14.60
Net Income ($mm)
$5.44
Employees
1114
  • drill down
  • watch
Ticker: DGII
 
 
 
 
 
 
 
 
Digi International
Digi International
Digi International is a global provider of mission-critical machine-to-machine and Internet of Things connectivity products and services. They help their customers create next-generation connected products and deploy and manage critical communications infrastructures in demanding environments.
year
2015
rev ($mm)
$208.02
EBITDA ($mm)
$9.21
EBIT ($mm)
$3.09
Net Income ($mm)
$4.03
Employees
649
  • drill down
  • watch
Ticker: NasdaqCM:CXDO
 
 
 
 
 
 
 
 
Crexendo, Inc.
Crexendo, Inc.
Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates.
year
2020
rev ($mm)
$15.79
EBITDA ($mm)
$1.31
EBIT ($mm)
$1.18
Net Income ($mm)
$1.01
Employees
56
  • drill down
  • watch
Ticker: OTCPK:WILS
 
 
 
 
 
 
 
 
Wiless Controls Inc.
Wiless Controls Inc.
Wiless Controls is a pioneer in the market for embedded wireless tracking solutions that enable consumers and companies to reduce cost and increase control of remote assets.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
($0.35)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: DIMI
 
 
 
 
 
 
 
 
DiMi Telematics International, Inc.
DiMi Telematics International, Inc.
DiMi Telematics International, Inc. is engaged in the design, development and distribution of cloud-based, Machine-to-Machine communications solutions used to remotely track, monitor, manage and protect multiple fixed and mobile assets in real-time from virtually any desktop or device.
year
2012
rev ($mm)
EBITDA ($mm)
($0.39)
EBIT ($mm)
($0.39)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
year
2021
rev ($mm)
$20.26
EBITDA ($mm)
($5.02)
EBIT ($mm)
($5.19)
Net Income ($mm)
Employees
150
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
($0.60)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
  • drill down
  • watch