Like BPO and Contact Center Operations

closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

See 179 Comparable Transactions
synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
 seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

See 179 Comparable Transactions
synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
 seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

See 179 Comparable Transactions
synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
 target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

See 179 Comparable Transactions
synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
 target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

See 179 Comparable Transactions
synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
 target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

See 246 Comparable Transactions
synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

See 925 Comparable Transactions
synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
 target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

See 179 Comparable Transactions
synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
 target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

See 2301 Comparable Transactions
synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
 target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

See 180 Comparable Transactions
synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
 target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

See 179 Comparable Transactions
synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
 target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

See 813 Comparable Transactions
synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
 target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

See 413 Comparable Transactions
synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
 target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

See 98 Comparable Transactions
synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
 target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

See 180 Comparable Transactions
synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
 target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

See 179 Comparable Transactions
synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
 target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

See 351 Comparable Transactions
synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
 target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

See 813 Comparable Transactions
synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
 target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

See 1042 Comparable Transactions
synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
 target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

See 180 Comparable Transactions
synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
 target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  
closed 11/3/2021 via Yahoo, Inc.

VertexOne, acquired EC Infosystems Inc.

See 1 Comparable Transactions
synopsis: VertexOne, a leading provider of enhanced SaaS solutions to the utility industry, announces the completion of their acquisition of EC Infosystems, the largest provider of Customer Information Systems (CIS), Billing, and Electronic Data Interchange (EDI) to retail energy companies in North America.
buyer parent: DFW Capital Partners
buyer: VertexOne
VertexOne is the recognized leader in SaaS platforms for critical business processes of utilities across North America. Through a wide range of innovative services and solutions VertexOne helps utilities more efficiently deliver a compelling customer experience; reducing the cost to serve customers."
 target: EC Infosystems Inc.
EC Infosystems is a market-leading Software as a Service provider (SaaS) of Electronic Data Interchange (EDI) and UtiliBill™ (Billing/Customer Information Solutions (CIS)), serving clients in the deregulated energy industry across the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/6/2020 via BusinessWire

VertexOne, acquired WaterSmart Software

See 87 Comparable Transactions
synopsis: VertexOne, a leading provider of enhanced SaaS solutions to the utility industry, has completed the acquisition of WaterSmart Software, a pioneer in the use of behavioral customer engagement and analytics to drive conservation in the water utility industry, with functionality that is directly applicable to both the electric and gas markets as well.
buyer parent: DFW Capital Partners
buyer: VertexOne
Vertex Group is on a mission to provide affordable world-class customer experience solutions to make utilities of all sizes and their customers happier. As the market leader in customer experience, their people serve nearly 3 million utility customers every day from their 5 centers of excellence. "
 target: WaterSmart Software
WaterSmart provides intelligence beyond the meter to make the lives of water utility managers easier. Water providers using WaterSmart's cloud-based, customer engagement and analytics platform have been proven to reduce costs, protect revenue, and increase customer satisfaction by more than 25%.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/24/2019 via Company Press Release

DFW Capital Partners, acquired Vertex Business Services

See 4 Comparable Transactions
synopsis: DFW Capital Partners, a private equity investment firm focused on lower middle-market companies, announced that it has completed the acquisition of Vertex Group, a leading provider of customer information system (“CIS”) software and integration services to the mid-market public and investor-owned utility industry.
buyer: DFW Capital Partners
DFW Capital Partners is a private equity investment firm focused on lower middle-market companies. They concentrate on service companies, with an emphasis on healthcare and outsourced business and industrial support services. "
 target parent: Oak Hill Capital Partners
target: Vertex Business Services
Vertex Group is on a mission to provide affordable world-class customer experience solutions to make utilities of all sizes and their customers happier. As the market leader in customer experience, their people serve nearly 3 million utility customers every day from their 5 centers of excellence.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

See 179 Comparable Transactions
synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
 seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/27/2007 via

GenNx360 Capital Partners, Knox Lawrence International, Oak Hill Capital Partners, acquired Vertex Data Science Limited

See 683 Comparable Transactions
synopsis: A consortium of three U.S.-based private equity firms, Oak Hill Capital Partners, GenNx360 Capital Partners and Knox Lawrence International, have reached a definitive agreement to acquire Vertex Data Science Limited, a business process outsourcing subsidiary, from United Utilities PLC, based in the United Kingdom.
buyer: Oak Hill Capital Partners
buyer: Knox Lawrence International
buyer: GenNx360 Capital Partners
Oak Hill Capital Partners is a private equity firm with more than $4.6 billion of committed capital from leading entrepreneurs, endowments, foundations, corporations, pension funds and global financial institutions. Robert M. Bass is the lead investor. "
 target parent: United Utilities PLC
target: Vertex Data Science Limited
Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management. We develop and implement a range of service solutions including transformational outsourcing.
price ($mm)
$424
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/9/2006 via Company Press Release

United Utilities PLC, acquired 1st Software Group Limited

See 2221 Comparable Transactions
synopsis: United Utilities PLC has agreed to acquire 1st Software Group Limited, a company that develops, markets and supports back office software for independent financial advisers (IFAs). The intention is to integrate 1st within Vertex Financial Services, the financial services business of Vertex, United Utilities’ business process outsourcing subsidiary.
buyer parent: Oak Hill Capital Partners
buyer: United Utilities PLC
Vertex is a leading UK provider of outsourced business services and technology solutions with expertise in customer management. We develop and implement a range of service solutions including transformational outsourcing. "
 target: 1st Software Group Limited
1st Software Group Limited develops, markets and supports back office software for the financial adviser and intermediary community. 1st already has over 11,000 adviser users across the UK, ranging from national brokers to sole traders.
price ($mm)
$51
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

See 179 Comparable Transactions
synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
 seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

See 179 Comparable Transactions
synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
 seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 5/4/2022 via Company Press Release

KORE1, acquired Technical Connections, Inc.

See 234 Comparable Transactions
synopsis: KORE1 has acquired Technical Connections, Inc. (TCI), a premier, Los Angeles-based recruiting firm with expertise in the IT and software development industries. This acquisition significantly expands KORE1’s presence in Southern California, allowing the firm to attract top talent and to best serve a fast-growing roster of clients.
buyer: KORE1
Kore1 is a nationwide provider of recruiting and staffing services for technology, digital and creative, engineering, accounting and finance, and scientific positions on both a temporary and full-time basis. "
 target: Technical Connections, Inc.
Technical Connections, Inc. (TCI) is the premier recruiting firm specializing exclusively in technology professionals. TCI offers a full range of services, including retained search, contingency placement, and short- and long-term consulting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/3/2022 via GlobeNewswire

Astek, acquired Serti Placement TI Inc.

See 235 Comparable Transactions
synopsis: Astek, a global player in engineering and technology consulting, has acquired Serti Placement TI, a Montréal firm specializing in IT recruitment and placement in consulting as well as talent vetting mode. This acquisition will enable Astek to add valuable human resources to its workforce, for the benefit of its clients.
buyer: Astek
Astek is a global player in engineering and technology consulting. With expertise in a number of industrial and service sectors, Astek works with its international clients on the smart deployment of their products and services as well as the implementation of their digital transformation. "
 target parent: Francisco Partners Management LLC
target: Serti Placement TI Inc.
Based in Montreal, Serti Placement TI offers its clients an extensive range of expertise as well as staff recruitment and placement services. It provides competitive commercial conditions and selects, for its clients, only handpicked professionals who are supported by its technical teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

See 179 Comparable Transactions
synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
 seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/25/2022 via BusinessWire

ACS Solutions, acquired Volt Information Sciences, Inc.

See 461 Comparable Transactions
synopsis: ACS Solutions, a global provider of IT solutions and services, has acquired Volt Information Sciences, Inc., a global provider of staffing services. Volt provides contingent workers, personnel recruitment services and managed staffing services programs supporting primarily administrative, technical, IT, light-industrial and engineering positions.
buyer: ACS Solutions
ACS Solutions is a global provider of information technology solutions and services. ACS Solutions helps their clients solve complex business challenges with innovative technology solutions. They offer services for cloud enablement, digital insights, cognitive AI, business automation, and more. "
 target: Volt Information Sciences, Inc. (AMEX:VISI:$885.39)
Volt is a global provider of staffing services. Volt provides contingent workers, personnel recruitment services and managed staffing services programs supporting primarily administrative, technical, information technology, light-industrial and engineering positions.
price ($mm)[EV]
$133 [$177]
rev ($mm)
$894
EBITDA ($mm)
$26
EV / rev
0.2x
EV / EBITDA
6.9x
closed 2/7/2022 via BNC Analysis

FirstMeridian Business Services Pvt. Ltd., acquired Rlabs Enterprise Services Limited

See 5173 Comparable Transactions
synopsis: FirstMeridian Business Services Pvt Ltd, a human resource (HR) investment platform backed by private equity firm Samara Capital, Goldman Sachs and Janchor Partners, has bought India-based RLabs Enterprise Services Ltd, an IT (information technology) staffing and consulting firm.
buyer: FirstMeridian Business Services Pvt. Ltd.
FirstMeridian is a human resource (HR) investment platform backed by private equity firm Samara Capital, Goldman Sachs and Janchor Partners. Headquartered in Bangalore, FirstMeridian has the objective to build a premier HR platform that offers end-to-end Human Resources solutions. "
 target: Rlabs Enterprise Services Limited
RLabs is an IT staffing and consulting firm with over 1,200 technology professionals deployed across its clientele in over 40 locations in India. RLabs is a value driven and professionally managed firm providing best in class staff augmentation, IT consulting and managed services solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/2/2022 via GlobeNewswire

Futuris Company, acquired Cadan Technologies

See 5120 Comparable Transactions
synopsis: Futuris Company, a Human Capital Management (HCM) company, has acquired Cadan Technologies, a leading provider of technology solutions and lifecycle management. Cadan Technologies offers a variety of technology services which include IT staffing, cloud solutions, data storage, data security, web services, and more.
buyer: Futuris Company (OTCPK:FTRS:$1.04)
Futuris is a Human Capital Management company focused on the acquisition and operation of executive search, staffing, and consulting companies that specialize in professional service verticals such as medical, finance, information technology, recruitment process outsourcing, and human resources. "
 target: Cadan Technologies
Cadan Technologies is a full service IT provider. They offer a variety of technology services which include technology lifecycle management, IT staffing, cloud solutions, data storage, data security & remote access, and web services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/11/2022 via BNC Analysis

Mitchell Martin, acquired TransTech IT Staffing

See 235 Comparable Transactions
synopsis: Mitchell Martin Inc. (MMI), one of the nation's largest staffing companies, has acquired TransTech IT Staffing, a leading provider of IT staffing services in the Chicago area. The acquisition serves to expand the scope of the combined company's network and will further MMI's strategy of penetrating high growth geographical markets.
buyer: Mitchell Martin
Mitchell Martin, Inc. (MMI) is a family of companies supporting the growth of both people and businesses through innovative talent acquisition services. Since 1984, MMI has helped thousands of clients find the best candidates in information technology and healthcare throughout the United States. "
 target: TransTech IT Staffing
TransTech IT Staffing is an award-winning technology recruiting firm serving small, medium and enterprise clients nationwide for over 30 years. Its team builds strong client and candidate relationships and has deep knowledge and experience in the technology industry.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/5/2022 via BNC Analysis

S.i. Systems, acquired Eagle Professional Resources

See 235 Comparable Transactions
synopsis: S.i. Systems ULC, one of Canada's largest Information Technology companies, has acquired Eagle Professional Resources, a national IT staffing company headquartered in Ottawa, Ontario. Eagle is a professional staffing agency specialized in Information Technology with approximately 100 employees in 10 offices across Canada.
buyer: S.i. Systems
S.i. Systems is one of Canada's largest IT staffing companies. S.i. Systems created MatchGuide, a proprietary web-based match-making solution to provide precision contract and permanent placements for IT and Corporate professionals. "
 target: Eagle Professional Resources
Founded in 1996, Eagle is one of Canada's premier IT staffing agencies placing IT professionals into contract, and full-time permanent positions. Eagle has approximately 100 employees in 10 offices across Canada.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/30/2021 via BNC Analysis

MethodHub, acquired S&R Professionals

See 5151 Comparable Transactions
synopsis: MethodHub Software, an IT Services company, has acquired S and R professionals, an Enterprise Application services company with proven SAP expertise and works niche clients in the Oil & Gas/Energy vertical. The acquisition will accelerate MethodHub’s expansion in the enterprise application business will add Energy to its portfolio.
buyer: MethodHub
Methodhub is a global IT services company that delivers software solutions and services for enterprise customers in financial, healthcare and retail domains. Cloud, data and AI/Machine Learning are the core areas of focus with operations in the US, Canada, India, and Thailand. "
 target: S&R Professionals
S&R Professionals is a leading global consulting services company, offering a wide array of solutions customized for a range of key verticals and horizontals. The company's offerings include web development, software development, IT staffing and services, and IT offshore solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/27/2021 via BNC Analysis

Brightwater, acquired Vantage Resources

See 5173 Comparable Transactions
synopsis: Irish recruitment agency Brightwater has acquired Dublin-based Vantage Resources, an IT contracting and talent acquisition business founded in 2000 that primarily sources specialist IT professionals on medium to long term contracts to clients.
buyer: Brightwater
Based in Ireland, Brightwater Group specialises in the recruitment of professionals across professional services, technical services and executive for permanent, contract, temporary and interim management roles. "
 target: Vantage Resources
Based in Ireland, Vantage Resources delivers IT services and staffing solutions that enable its customers to support their network systems and legacy applications while also delivering new and innovative technology solutions to support their businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

See 179 Comparable Transactions
synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
 target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/15/2021 via BNC Analysis

K2 Partnering Solutions Ltd., acquired Marlin Green Ltd

See 5812 Comparable Transactions
synopsis: K2 Partnering Solutions, a UK-based IT staffing firm, announced the acquisition of Marlin Green, a UK-based IT staffing firm. Marlin Green has offices in London and Düsseldorf, Germany. The firm provides specialist pan-European contract IT recruitment solutions across SAP, Business Intelligence, and Big Data.
buyer: K2 Partnering Solutions Ltd.
K2 Partnering Solutions is a UK-based IT staffing firm. K2 Partnering Solutions was formed in 1997 to provide enterprise software consultants for projects around the world. K2 has 19 locations covering Europe, North America, South America and Asia Pacific. "
 target: Marlin Green Ltd
Marlin Green has offices in London and Düsseldorf, Germany. The firm provides specialist pan-European contract IT recruitment solutions across SAP, Business Intelligence, and Big Data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/25/2021 via PR Newswire

Experis, will acquire ettain group

See 8484 Comparable Transactions
synopsis: ManpowerGroup, the leading global workforce solutions company, will acquire ettain group, one of the largest privately-held IT resourcing and services providers in North America. ettain will become part of Experis, ManpowerGroup's global IT resourcing and services brand.
buyer parent: ManpowerGroup
buyer: Experis (CITP:$649.31)
Experis is the global leader in professional resourcing and project-based workforce solutions. They accelerate organizations'​ growth by intensely attracting, assessing, and placing specialized expertise in IT, Finance, and Engineering to deliver in-demand talent for mission-critical positions. "
 target parent: Alvarez & Marsal
target: ettain group
ettain group is the Talent Solutions Company that delivers Recruitment Services and Managed Services in IT, Healthcare IT, and Digital Creative. From discovery to execution, ettain helps its customers successfully design, develop and deliver critical technology and business initiatives.
price ($mm)
$925
rev ($mm)
$724
EBITDA ($mm)
$75
EV / rev
1.3x
EV / EBITDA
12.3x
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

See 179 Comparable Transactions
synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
 target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/2/2021 via BNC Analysis

Eliassen Group, acquired Rooster Park

See 235 Comparable Transactions
synopsis: Eliassen Group LLC, a strategic consulting and talent solutions firm, has acquired Rooster Park LLC, a full-service software engineering staffing agency and consultancy. Rooster Park provides premium-level staff augmentation services to help their clients design, build, and maintain full software systems and solutions.
buyer parent: Stone Point Capital, LLC
buyer: Eliassen Group
Eliassen Group provides strategic consulting and talent solutions to drive client innovation and business results. The Group focuses on technology consulting, Agile consulting, managed services, risk management & business optimization services, government solutions, and life sciences. "
 target: Rooster Park
Rooster Park is a full-service software engineering staffing agency and consultancy. Rooster Park provides premium-level staff augmentation services to help their clients design, build, and maintain full software systems and solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/30/2021 via PR Web

The Planet Group, will acquire OmniPoint Staffing

See 235 Comparable Transactions
synopsis: The Planet Group, a provider of outsourced human capital and consulting solutions, will acquire OmniPoint Staffing, an IT staff augmentation firm that specializes in providing skilled resources for ERP and infrastructure projects. OmniPoint provides staffing solutions for various IT specialties, including Workday, Oracle, SAP, and PeopleSoft.
buyer parent: Odyssey Investment Partners
buyer: The Planet Group
The Planet Group is a diversified professional services organization focused on providing high-value outsourced human capital solutions and niche consulting services to Fortune 500 and other leading clients in the fastest growing and most in-demand sectors. "
 target: OmniPoint Staffing
OmniPoint Staffing is a full-service IT staff augmentation firm that specializes in providing highly skilled resources for ERP and infrastructure projects. OmniPoint provides staffing solutions for various IT specialties, including Workday, Oracle, SAP, and PeopleSoft.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

See 179 Comparable Transactions
synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
 target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 6/3/2021 via GlobeNewswire

Vaco, acquired Alluvion Staffing

See 235 Comparable Transactions
synopsis: Vaco, a talent and solutions firm, has acquired Alluvion, a Jacksonville, Florida-based national talent acquisition and outsourcing firm, fueling its continued growth in the Southeast. Alluvion is a national talent acquisition and outsourcing firm headquartered in Jacksonville, Florida.
buyer parent: Olympus Partners
buyer: Vaco
Vaco delivers critical talent solutions to companies in the areas of consulting, project resources, executive search, direct hire and strategic staffing with expertise in numerous areas including accounting and finance, technology and operations. "
 target: Alluvion Staffing
Alluvion is a national talent acquisition and outsourcing firm headquartered in Jacksonville, Florida. Founded in 2000 by president & CEO, David Reichard, Alluvion helps clients ranging from Fortune 500 companies to small-and-medium businesses meet their workforce demands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/14/2021 via BNC Analysis

Sagarsoft (India) Limited, will acquire Infoway Software

See 5190 Comparable Transactions
synopsis: The Board of Directors of Sagarsoft (India) Limited at their meeting held accorded its in-principle approval for proposed acquisition of 100% stake in Infoway Software (IT CATS, LLC, USA). Infoway Software is engaged in providing Information Technology consulting, staffing and specialized solutions for various clients.
buyer: Sagarsoft (India) Limited (BSE:540143:$5.73)
Sagarsoft is a value-add partner to global enterprises including Fortune 500 companies and is a name of first recall in digital transformation. Sagarsoft has ventured into niche market segments including high competition areas, proving its capability with consistency. "
 target: Infoway Software
IT Cats, LLC dba Infoway Software™ is located in the business district of Middlesex County, New Jersey. They are engaged in providing Information Technology consulting, staffing and specialized solutions for various clients across multiple business sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  

Like BPO and Contact Center Operations


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Vertex Business Services

Directly

Results CX

Emerge BPO Inc.

Sykes Enterprises Inc.

Anana Ltd

Intellicom Ireland

Conectart s.r.o

VoiceNation, LLC and Ninja Number

ProService Boise

First Kontact LLC

Competence Call Center Group (CCC)

IMSI Staffing Pvt. Ltd

tPoint Solutions Ltd

King TeleServices LLC

Intelenet Global Services

Millennium 1 Solutions

Competence Call Center Group (CCC)

John Keells BPO

Argo Contact Centers

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EC Infosystems Inc.

WaterSmart Software

Vertex Business Services

Vertex Business Services

Vertex Data Science Limited

1st Software Group Limited

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Vertex Business Services

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Vertex Business Services

Technical Connections, Inc.

Serti Placement TI Inc.

Directly

Volt Information Sciences, Inc.

Rlabs Enterprise Services Limited

Cadan Technologies

TransTech IT Staffing

Eagle Professional Resources

S&R Professionals

Vantage Resources

Results CX

Marlin Green Ltd

ettain group

Emerge BPO Inc.

Rooster Park

OmniPoint Staffing

Sykes Enterprises Inc.

Alluvion Staffing

Infoway Software

Pages:  
Geography
Matching Companies
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
  • drill down
  • watch
Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
  • drill down
  • watch
Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
  • watch
Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
  • watch
Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:6028
 
 
 
 
 
 
 
 
TechnoPro Holdings, Inc.
TechnoPro Holdings, Inc.
TechnoPro is one of Japan’s largest technology-focused staffing and service companies. As an industry leader, TechnoPro provides full support for technical development and R&D to 1,400 companies including major corporations, universities and research organizations
year
2017
rev ($mm)
$1,007.22
EBITDA ($mm)
$100.44
EBIT ($mm)
$96.49
Net Income ($mm)
$73.25
Employees
15094
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: CTG
 
 
 
 
 
 
 
 
Computer Task Group Inc.
Computer Task Group Inc.
CTG (Computer Task Group) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations.
year
2019
rev ($mm)
$394.17
EBITDA ($mm)
$12.60
EBIT ($mm)
$9.33
Net Income ($mm)
$4.13
Employees
4350
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Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
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Ticker: XTRA:AAD
 
 
 
 
 
 
 
 
Amadeus FiRe AG
Amadeus FiRe AG
Amadeus FiRe is a specialised personnel service provider in Germany. Amadeus FiRe offers specialist temporary staffing, permanent placement and interim management services. They provide professionals and executives in the fields of accounting, office, banking and IT.
year
2020
rev ($mm)
$307.61
EBITDA ($mm)
$45.32
EBIT ($mm)
$39.78
Net Income ($mm)
$22.88
Employees
1055
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Ticker: MHH
 
 
 
 
 
 
 
 
Mastech, Inc.
Mastech, Inc.
Mastech, Inc. has been helping companies find the IT talent they need to grow, matching IT professionals with exciting new opportunities to advance professionally. Mastech is a trusted talent partner who helps to align the right IT talent with their customers’ business demands.
year
2020
rev ($mm)
$197.91
EBITDA ($mm)
$15.98
EBIT ($mm)
$12.52
Net Income ($mm)
$9.06
Employees
1565
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Ticker: AIM:PTY
 
 
 
 
 
 
 
 
Parity Group PLC
Parity Group PLC
Parity Group PLC is a Professional Services organisation specialising in Business/IT Solutions, Professional Recruitment and Talent Management.
year
2017
rev ($mm)
$116.89
EBITDA ($mm)
$2.91
EBIT ($mm)
$2.60
Net Income ($mm)
$0.02
Employees
105
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Ticker: JASDAQ:2458
 
 
 
 
 
 
 
 
Yume Technology Co Ltd
Yume Technology Co Ltd
Yume Technology Co., Ltd. is a Japanese company mainly engaged in the provision of staffing services. The Engineering Outsourcing segment dispatches workers that specialize in the semiconductor, electric, electronic, machinery, information and chemical fields.
year
2017
rev ($mm)
$65.81
EBITDA ($mm)
$1.85
EBIT ($mm)
$1.56
Net Income ($mm)
$0.58
Employees
1232
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Ticker: TSRI
 
 
 
 
 
 
 
 
TSR Consulting, Inc.
TSR Consulting, Inc.
TSR is an expert recruiting company, providing IT staffing, IT consulting, experienced technical personnel, and consultants. TSR has earned the respect of companies through well-refined candidate screening, timely placement, and a thorough understanding of the skill sets required by its clients.
year
2020
rev ($mm)
$59.12
EBITDA ($mm)
($0.93)
EBIT ($mm)
($0.93)
Net Income ($mm)
Employees
338
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Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
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