Like Red Helper

closed 7/27/2017 via BNC Analysis

Livetex LLC, acquired Red Helper

synopsis: Petersburg developer of the platform for online consultations LiveTex absorbed its Moscow rival - RedHelper. Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
buyer: Livetex LLC
LiveTex is the first company on the Russian market that offers not just an online consulting service, but a whole set of solutions for communicating with customers: an online consultant, a call from the site and an intelligent system of involving visitors in dialogue. "
target: Red Helper
Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/14/2020 via Company Press Release

CM Telecom, will acquire ROBIN Software BV

synopsis: CM.com, a dutch messaging services provider, will acquire ROBIN, a market-leading customer service technology company in the Netherlands. ROBIN helps ambitious eCommerce retail brands build super-productive teams that provide great customer experiences. Their growth suite enables businesses to scale their customer service and boost performance.
buyer: CM Telecom (ENXTAM:CMCOM:$170.16)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: ROBIN Software BV
ROBIN is a market-leading customer service technology company in the Netherlands. ROBIN helps ambitious eCommerce retail brands build super-productive teams that provide great customer experiences. Their growth suite enables businesses to scale their customer service and boost performance.
price ($mm)
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 1/23/2019 via PR Newswire

Narvar, acquired Kronos Care

synopsis: Narvar, the pioneer in post-purchase customer engagement, announced it has acquired Kronos Care, a Paris-based startup that enables retailers and brands to increase loyalty through branded notification experiences.
buyer: Narvar
Narvar is an enterprise-grade SaaS platform. Narvar drives brand loyalty by enabling immersive post-purchase customer experiences. From order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to make consumers' lives simpler. "
target: Kronos Care
Based in France, Kronos Care creates the best post purchase experience for online retailers by supercharging the tracking process to help them engage their customers and increase their loyalty.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2017 via BusinessWire

Tyler Technologies, Inc., acquired Modria

synopsis: Tyler Technologies, Inc., a leading provider of end-to-end information management solutions and services for local governments, announced it has acquired Modria, a company specializing in online dispute resolution (ODR) for government and commercial entities.
buyer: Tyler Technologies, Inc. (TYL:$1,134.92)
Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector to become more efficient, more accessible and more responsive to the needs of citizens. "
target: Modria
Modria provides the leading software-as-a-service platform for online dispute resolution. Securely hosted in the cloud by Modria, the platform allows customers to link together negotiation, mediation and arbitration modules to configure support for their specific dispute resolution processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/20/2016 via PR Newswire

Medallia, acquired Kampyle Ltd.

synopsis: Medallia, Inc. announced that it has acquired Kampyle, Ltd., the best-of-breed software platform for capturing customer feedback on digital and mobile channels. Medallia will offer a new product solution that combines Medallia's powerful data analytics platform with Kampyle's state-of-the-art web and mobile feedback capture capabilities.
buyer: Medallia (MDLA:$477.22)
Medallia is the Customer Experience Management company that is trusted by hundreds of the world's leading brands. Medallia's Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is to improve their performance. "
target: Kampyle Ltd.
Kampyle has pioneered the field of online feedback analytics, delivering websites, online retailers and companies a powerful software-as-a-service (SaaS) platform to collect, analyze, measure and manage online user feedback on services, products and customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2016 via BNC Analysis

Capital One Financial Corp., acquired Paribus

synopsis: Capital One, a diversified banking company, has acquired the price tracking service Paribus, which helps online shoppers get automatic refunds when prices drop on items they purchased.
buyer: Capital One Financial Corp. (NYSE:COF:$15,321.00)
Capital One Financial Corp. is a diversified financial services company that offers a broad array of financial products and services to consumers, small businesses and commercial clients. A Fortune 500 company, Capital One has one of the most widely recognized brands in America. "
target: Paribus
Paribus is a price tracking service that aids online shoppers in getting automatic refunds when the price drops on items they purchased. Paribus automates the process of following up on past purchases to see if shoppers could request a refund from the online retailer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/23/2020 via PR Newswire

Augeo Marketing, acquired Empyr

synopsis: Augeo, a leader in employee, member, consumer, and channel partner engagement solutions, has acquired Empyr, a card-linking platform for national brands and digital publishers. Together, they will launch a new company called Figg, combining the financial institution card-linking business of Augeo with the extensive publisher experience of Empyr.
buyer: Augeo Marketing
Augeo is a leader in engagement, loyalty, and incentive platforms developing new solutions and innovative technology. Augeo's membership benefits and insurances, employee recognition, sales incentives, virtual & live meetings, and events solutions elevate engagement and build stronger relationships."
target: Empyr
Empyr powers online-to-offline marketing programs for some of the largest websites and apps. The company's card-linked technology connects digital advertising to in-store purchases, allowing advertisers to track the entire customer journey, from an ad impression to a physical in-store transaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2019 via Company Press Release

Marlin Equity Partners, acquired Clarus Commerce

synopsis: Clarus Commerce, the only company specializing in building, managing and optimizing premium loyalty programs, announced its acquisition by Marlin Equity Partners, a global investment firm with over $6.7 billion of capital under management.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management that is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Trivergance
target: Clarus Commerce
Clarus Commerce is the only company solely focused on building, managing and optimizing customizable premium loyalty programs for retailers. They provide the full suite of services needed for a successful loyalty program, which includes the technology platform, client services, IT and operations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/9/2018 via BNC Analysis

Yotpo, acquired Swell Rewards

synopsis: Yotpo, a customer content marketing platform that collects and analyzes user-created content, has acquired Swell Rewards, an incentive marketing platform. Swell Rewards allows ecommerce companies to create highly-tailored rewards and referral programs with ease.
buyer: Yotpo
Yotpo is a customer content marketing platform that collects and analyzes user-created content like social media posts and reviews. Yotpo allows brands to leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better decisions based on customer feedback. "
target: Swell Rewards
Swell Rewards is an incentive marketing platform that allows ecommerce companies to create highly-tailored rewards and referral programs with ease. Their SaaS-based platform helps merchants to better understand and retain their existing customers through a variety of effective marketing campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/23/2016 via BusinessWire

Falcon Investment Advisors LLC, Landon Capital Partners, Trivergance, acquired Clarus Commerce

synopsis: Trivergance, in partnership with Falcon Investment Advisors and Landon Capital Partners, announced the acquisition of Clarus Commerce from Norwest Venture Partners. Clarus, a leader in e-commerce and subscription commerce solutions, has developed and manages a proprietary, flexible and scalable membership and benefit management technology platform.
buyer: Falcon Investment Advisors LLC
buyer: Trivergance
buyer: Landon Capital Partners
Trivergance is a leading independent sponsor, having invested over $1 billion of third-party, institutional equity capital. Falcon is a private equity firm investsing in leading middle market companies. Landon Capital Partners is the direct private equity investment group of the Landon family. "
target parent: Norwest Venture Partners
target: Clarus Commerce
Clarus Commerce creates and markets high-value subscription websites designed to save consumers time and money. Clarus is one of the pioneers of creating free shipping and subscription-based solutions for e-commerce businesses seeking to ease consumers’ concerns about high shipping costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2021 via BusinessWire

WeCommerce, will acquire Stamped.io Pte. Ltd.

synopsis: WeCommerce, a Canadian ecommerce technology holding company, will acquire substantially all of the assets of Stamped.io Pte. Ltd. Based in Singapore, Stamped is a leading SaaS platform enabling online merchants to implement and manage customer reviews and loyalty programs through Shopify and other ecommerce platforms.
buyer: WeCommerce (TSXV:WE:$15.34)
WeCommerce is a Canadian ecommerce technology holding company that owns a family of companies and brands in the Shopify partner ecosystem. The company’s primary focus is to build, grow and acquire businesses that serve the Shopify Partner ecosystem. "
target: Stamped.io Pte. Ltd.
Based in Singapore, Stamped.io is an AI-powered eCommerce marketing platform that enables direct-to-consumer brands to accelerate business growth through reviews and ratings, Q&A, visual marketing, and loyalty and referrals.
price ($mm)
$85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/8/2018 via PR Newswire

Nordstrom Inc., acquired MessageYes

synopsis: Nordstrom Inc., a leading fashion retailer, has announced that it has acquired MessageYes, a platform rooted in conversational commerce. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers.
buyer: Nordstrom Inc. (JWN:$15,478.00)
Nordstrom Inc. is a leading fashion retailer. Nordstrom operates 366 stores in 40 states, including 122 full-line stores in the United States, Canada and Puerto Rico; 232 Nordstrom Rack stores; two Jeffrey boutiques; two clearance stores; and seven Trunk Club clubhouses. "
target: MessageYes
MessageYes' mission is to help people effortlessly discover and purchase items they love using their mobile phones. MessageYes is the first platform to offer frictionless e-commerce over mobile messaging for brands looking to engage and transact directly with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/18/2018 via GlobeNewswire

Snipp Interactive Inc., acquired Ziploop

synopsis: Snipp Interactive Inc., a global provider of digital marketing promotions, rebates and loyalty solutions, announced that it has acquired substantially all of the assets of Ziploop, Inc., a company that develops a mobile shopping application that stores and organizes receipts, rewards, and promotions for consumers.
buyer: Snipp Interactive Inc. (TSXV:SPN:$13.44)
Snipp Interactive Inc. builds cross-device shopper marketing solutions for brands to engage and interact with their customers. They provide a full spectrum of services including campaign conceptualization, rules and legal, design, execution, rewards provisioning and fulfillment. "
target: Ziploop
Ziploop, Inc. develops a mobile shopping application that stores and organizes receipts, rewards, and promotions for consumers. The company’s application works on various devices, including phones, tablets, and computers. Ziploop was founded in 2013 and is based in Orinda, California.
price ($mm)
$0.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/20/2016 via BNC Analysis

Goodbox, acquired SmartPocket

synopsis: Goodbox, a startup that connects users with merchants via an instant messaging app, has acquired loyalty cards management app Smartpocket. Smartpocket was set up as a mobile technology platform that connects offline businesses to customers. It can convert a mobile device into a singular channel for all card transactions by managing loyalty cards.
buyer: Goodbox
Goodbox allows businesses to create a storefront on its app, similar to a real-world store. It enables merchants to chat with customers, upload their product/services catalog for search and discovery, take orders and accept payments. The company claims listings for about 100 categories. "
target parent: Sol Primero
target: SmartPocket
SmartPocket is a virtual wallet mobile application that digitally stores cards such as loyalty and insurance cards. It provides details related to the cards such as redeemable points, travel miles and insurance coverage. It allows users to book services and manage payments from their mobile devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2021 via PR Web

Togetherwork, acquired Fonteva

synopsis: Togetherwork, the leader in integrated software and payments for managing communities, groups, and organizations, has acquired Fonteva, the leading association and events management platform built on Salesforce. Fonteva provides organizations with a full suite of Membership, Events, eCommerce, and online Community applications built on Salesforce.
buyer parent: GI Partners
buyer: Togetherwork
Togetherwork is a leader in software and payments for member-based organizations, helping them grow, become more efficient, increase revenues and provide excellent service to their members and constituents. They operate across the non-profit, higher education, and recreation and leisure end markets."
target: Fonteva
Fonteva, a Salesforce Partner since 2010, is the leading provider of membership, events, and eCommerce solutions built on the Salesforce platform. Fonteva delivers highly configurable solutions that grow and strengthen the relationships that organizations are built on.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via GlobeNewswire

Weyland Tech, Inc., acquired Push Interactive, LLC

synopsis: Weyland Tech, Inc., a leading global Platform-as-a-Service (PaaS) provider of m-Commerce and fintech business enablement solutions, has acquired Push Interactive from ConversionPoint Technologies, an eCommerce technology platform. Push is a full-service, direct marketing and direct-to-consumer interactive organization.
buyer: Weyland Tech, Inc. (OTCPK:WEYL:$41.34)
Weyland Tech a developer and global provider of mobile business software applications. Their CreateApp platform enables SMBs to create and deploy native mobile applications for Apple iOS and Google Android without any technical knowledge or background. "
target parent: ConversionPoint Technologies
target: Push Interactive, LLC
Push is a full-service, direct marketing and direct-to-consumer interactive organization. They build campaigns, create content and reach consumers direct through custom-built proprietary platforms and proven techniques.
price ($mm)[EV]
$25 [$23]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/14/2018 via BNC Analysis

Salesforce.com, Inc., will acquire CloudCraze

synopsis: Salesforce has agreed to acquire CloudCraze, the maker of a B2B platform built on the enterprise software giant's commerce cloud. Founded in 2009, CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth.
buyer: Salesforce.com, Inc. (CRM:$20,286.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: CloudCraze
CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth. CloudCraze powers Customer-First Commerce for industry leaders such as AB InBev, Coca-Cola, Ecolab, GE, Hallmark, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/7/2017 via GlobeNewswire

Push Interactive, LLC merged with Branded Response Inc.,

synopsis: Branded Response, a fast-growing direct-to-consumer eCommerce marketing company focused on subscription-based health and beauty products, and Push Interactive, a direct marketing organization that offers a SaaS eCommerce platform to build campaigns, create content and reach consumers, have merged to form ConversionPoint Technologies.
buyer: Branded Response Inc.
Branded Response is a technology focused digital media company with substantial domain expertise in the “direct to consumer” marketing of health, wellness and beauty products. They utilize proprietary methodology coupled with technology to launch, manage, optimize and profit from each campaign. "
target: Push Interactive, LLC
Push is a full-service, direct marketing and direct-to-consumer interactive organization. They build campaigns, create content and reach consumers direct through custom-built proprietary platforms and proven techniques.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 5/31/2016 via PR Newswire

Tagboard, acquired ZIIBRA

synopsis: Tagboard, the world's premier social search and display platform, announced that it has acquired ZIIBRA. ZIIBRA became a marketplace to relieve the massive pain entrepreneurs and their business have when managing their website, online store, and email marketing tools.
buyer: Tagboard
Tagboard is the easiest way to discover social media and quickly share it with the audience. Tagboards are used by thousands of brands, sporting teams, and media companies to create billions of impressions. "
target: ZIIBRA
ZIIBRA became a marketplace to relieve the massive pain entrepreneurs and their business have when managing their website, online store, and email marketing tools. Cofounders Omri Mor and Justin Myers launched ZIIBRA in 2013 with a goal to help keep creativity alive and well.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2011 via PR Newswire

Monsoon Commerce, Inc., acquired Stone Edge Technologies, Inc.

synopsis: Monsoon Commerce, Inc., the premier provider of online marketplace solutions for sellers and retailers, announced that it has acquired Stone Edge Technologies, Inc., a leading order and customer management software company, in an all-cash transaction.
buyer: Monsoon Commerce, Inc.
Monsoon Commerce helps online sellers and retailers grow their sales through online marketplaces. The company offers the industry's most advanced—and most successful—selling solutions and tools for retailers and merchants. "
target: Stone Edge Technologies, Inc.
The Stone Edge Order Manager is the leading order, inventory, and customer management system for e-commerce companies. The Order Manager is compatible with over 50 internet shopping carts and other sales channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/27/2017 via BNC Analysis

Livetex LLC, acquired Red Helper

synopsis: Petersburg developer of the platform for online consultations LiveTex absorbed its Moscow rival - RedHelper. Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
buyer: Livetex LLC
LiveTex is the first company on the Russian market that offers not just an online consulting service, but a whole set of solutions for communicating with customers: an online consultant, a call from the site and an intelligent system of involving visitors in dialogue. "
target: Red Helper
Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/27/2017 via BNC Analysis

Livetex LLC, acquired Red Helper

synopsis: Petersburg developer of the platform for online consultations LiveTex absorbed its Moscow rival - RedHelper. Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
buyer: Livetex LLC
LiveTex is the first company on the Russian market that offers not just an online consulting service, but a whole set of solutions for communicating with customers: an online consultant, a call from the site and an intelligent system of involving visitors in dialogue. "
target: Red Helper
Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/27/2017 via BNC Analysis

Livetex LLC, acquired Red Helper

synopsis: Petersburg developer of the platform for online consultations LiveTex absorbed its Moscow rival - RedHelper. Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
buyer: Livetex LLC
LiveTex is the first company on the Russian market that offers not just an online consulting service, but a whole set of solutions for communicating with customers: an online consultant, a call from the site and an intelligent system of involving visitors in dialogue. "
target: Red Helper
Redhelper, based in Moscow, is a provider of SaaS solutions for online customer service and behavioral data analysis for e-commerce sites.
price ($mm)
$1.00
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via BNC Analysis

Dixa ApS, acquired Elevio Pty. Ltd.

synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer: Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target: Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/25/2020 via BNC Analysis

KMS Lighthouse, acquired Reps AI

synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer: KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target: Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$159,969.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$1,463.14)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$20,286.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/21/2021 via BNC Analysis

Skeepers, acquired MyFeelBack

synopsis: Skeepers, a Marseille, France-based group has completed an acquisition with the takeover of the Toulouse start-up MyFeelBack, which turns customer feedback into business opportunities. MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys.
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
target: MyFeelBack
MyFeelBack is a SaaS software for collecting customer feedback via ultra-targeted smart surveys. With MyFeelBack, companies can ask targeted questions or display messages to their users and visitors based on who they are and what they do.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2021 via BNC Analysis

UserZoom, acquired EnjoyHQ

synopsis: UserZoom, a startup which has built a platform used by companies like Google, Microsoft, PayPal, Salesforce to help them stay off the bad design radar, has made an acquisition of another experience insights company called EnjoyHQ. EnjoyHQ is the easiest way to search, organize and share customer feedback and user research in one place.
buyer: UserZoom
UserZoom is the all-in-one user experience research and testing platform for the enterprise. Its cloud-based platform provides the quantitative and qualitative insights essential to measuring and improving the user experience. "
target: EnjoyHQ
EnjoyHQ is the easiest way to search, organize and share customer feedback and user research in one place. EnjoyHQ gives teams visibility into what their customers are saying everywhere. EnjoyHQ helps UX and product teams learn from customers faster by streamlining their customer research process.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/10/2021 via Company Press Release

Exclaimer Ltd, acquired Customer Thermometer

synopsis: Exclaimer Group announces the acquisition of Customer Thermometer, the award-winning survey platform focused on real-time, actionable feedback from customers and employees. This acquisition extends Exclaimer’s market leadership in the signature management marketplace by adding additional capabilities from within the email signature real estate.
buyer: Exclaimer Ltd
Exclaimer, based in the UK, has been providing world-class on-premises and cloud-based email signature software and solutions for Microsoft 365 (formerly Office 365), Google Workplace (formerly G Suite), and Microsoft Exchange. "
target: Customer Thermometer
Customer Thermometer, based in the UK, is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via PR Web

Paradigm Precision Sample, acquired Tellwut Corp.

synopsis: Paradigm Sample has completed its acquisition of assets from Tellwut Corp. Based in Toronto, Canada, Tellwut is an online panel and survey programming company that allows organizations and individuals to crowdsource information. Tellwut's online solutions will compliment Paradigm Sample's suite of offerings.
buyer: Paradigm Precision Sample
Paradigm Sample is an industry recognized market research solutions company that provides access to high-quality samples and a suite of services, including producing technology solutions, survey design, programming, hosting, data analysis, and reporting. "
target: Tellwut Corp.
Canada-based Tellwut is an online survey platform that allows organizations and individuals to crowdsource information from stakeholders, the Tellwut voter panel, or an infinite variety of topics. Its voter panel members provide insight by answering surveys or posting their own questions online.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
($0.60)
Net Income ($mm)
Employees
  • drill down
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Ticker: AIM:PROX
 
 
 
 
 
 
 
 
Proxama Ltd.
Proxama Ltd.
Proxama are experts in NFC payments, ticketing and NFC and proximity marketing. Proxama's primary focus is on developing contactless payment solutions for mobiles through product development consultancy, systems integration and product licensing.
year
2014
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: OTCPK:MFON
 
 
 
 
 
 
 
 
Mobivity
Mobivity
Mobivity helps restaurant and retail brands realize their strategy of growing their business by increasing customer frequency, engagement, and spend.
year
2018
rev ($mm)
$11.78
EBITDA ($mm)
($4.45)
EBIT ($mm)
($4.52)
Net Income ($mm)
Employees
61
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: ENXTPA:ALEZV
 
 
 
 
 
 
 
 
EasyVista
EasyVista
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help.
year
2020
rev ($mm)
$50.10
EBITDA ($mm)
$6.62
EBIT ($mm)
$6.15
Net Income ($mm)
$4.53
Employees
216
  • drill down
  • watch
Ticker: AIM:UNG
 
 
 
 
 
 
 
 
Universe Group plc
Universe Group plc
Universe Group plc provides some of the world's leading retailers with point of sale, payment and loyalty solutions. The Group's solutions are based on its own proprietary software and are offered out of the Cloud on a software as a service model.
year
2018
rev ($mm)
$26.32
EBITDA ($mm)
$2.69
EBIT ($mm)
$1.60
Net Income ($mm)
$0.67
Employees
249
  • drill down
  • watch
Ticker: TSXV:AKR
 
 
 
 
 
 
 
 
Ackroo Inc.
Ackroo provides gift card and loyalty processing solutions to help businesses attract, retain and grow their customers and their revenues. Their solution can process gift card & loyalty transactions at the point-of-sale and provide merchants with important administrative and marketing data.
year
2020
rev ($mm)
$5.02
EBITDA ($mm)
$0.94
EBIT ($mm)
($0.60)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$20,286.00
EBITDA ($mm)
$2,022.00
EBIT ($mm)
$266.00
Net Income ($mm)
$3,557.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch