Like Convergent Voice, Inc.

closed 6/27/2005 via PR Newswire

RightNow Technologies, Inc., acquired Convergent Voice, Inc.

synopsis: RightNow(R) Technologies RNOW, a leading provider of on demand CRM software solutions, today announced it has completed the acquisition of voice automation innovator Convergent Voice, Inc. This acquisition positions RightNow as the only CRM solutions provider with packaged voice applications.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: Convergent Voice, Inc.
Convergent Voice is a provider of Voice Self-Service solutions that enable companies to provide customer service by bringing voice automation to customer contact points. Their portfolio of applications, methodologies & in-depth experience enables businesses to provide advanced customer care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/17/2019 via BNC Analysis

Total Specific Solutions, acquired Metamicro

synopsis: Total Specific Solutions, a Dutch company that has over 50 independently managed software Business Units, has acquired Metamicro, a leading French specialty software vendor offering solutions for financial institutions. This acquisition is the third transaction by TSS in France, allowing it to take a first step in the financial services market.
buyer parent: Constellation Software, Inc.
buyer: Total Specific Solutions
Headquartered in The Netherlands, Total Specific Solutions has over 50 independently managed software Business Units. They offer them financial security, strategic guidance and share their best practices so that they can be leaders in their respective domains. "
target: Metamicro
Headquartered in France, Metamicro is a leading specialty software vendor offering solutions for financial institutions. Their quality and very rich range of features are the result of many years of experience in development and of a very deep understanding effort toward customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/17/2015 via BNC Analysis

Buffer, acquired Respondly Inc.

synopsis: Social-sharing and scheduling tool Buffer has acquired Respondly. Respondly is a customer service tool for companies that use Twitter to deal with queries and complaints — it lets managers assign tweets to team members to respond to, and collates replies and mentions to ensure that nothing gets buried in the Twitter noise.
buyer: Buffer
Buffer is the easiest way to schedule social media posts, photos and video to Twitter, Facebook, Pinterest, LinkedIn & Google+. Users can fill up Buffer with posts and Buffer schedules them. "
target: Respondly Inc.
Respondly is a customer service tool for companies that use Twitter to deal with queries and complaints — it lets managers assign tweets to team members to respond to, and collates replies and mentions to ensure that nothing gets buried in the Twitter noise.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$125,843.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/3/2014 via PR Newswire

Verint Systems Inc., acquired KANA Software

synopsis: Accel-KKR, a technology-focused private equity investment firm, announced that Verint® Systems Inc. has completed its previously announced acquisition of KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint Systems Inc. is the global leader in Actionable Intelligence solutions and value-added services. Its extensive portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps worldwide organizations capture and analyze complex, underused information sources. "
target parent: Accel-KKR
target: KANA Software
A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand.
price ($mm)
$514
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$2,051.66)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2012 via BusinessWire

PTC, acquired Servigistics

synopsis: PTC completed its previously-announced acquisition of Servigistics, Inc., developer of an innovative suite of service lifecycle management (SLM) software solutions. The combination of the two companies firmly establishes PTC’smarket leadership in SLM by positioning PTC with the most comprehensive “system for service” in the industry.
buyer: PTC (PTC:$1,255.63)
PTC enables manufacturers to achieve sustained product and service advantage. The company’s technology solutions transform the way products are created and serviced across the entire product lifecycle – from conception and design to sourcing and service. "
target parent: Marlin Equity Partners
target: Servigistics
Servigistics is a provider of Service Lifecycle Management (SLM). The company's award-winning SLM platform enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain.
price ($mm)
$220
rev ($mm)
$80
EBITDA ($mm)
EV / rev
2.8x
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via BusinessWire

appRenaissance, LLC, acquired UXFLIP

synopsis: appRenaissance, a leading provider of mobile applications, tools and infrastructure, announced that it has acquired UXFLIP, an innovator in dynamic mobile interface capabilities. UXFLIP’s patent-pending dynamic UX/UI creation, deployment and management capabilities will be merged with the company’s mobile middleware platform, Unifeed™.
buyer: appRenaissance, LLC
appRenaissance is a leading provider of mobile applications, tools and infrastructure. Their product, Unifeed™ Mobile Middleware™ platform, dramatically speeds mobile application development time, simplifies integration with enterprise services, and reduces ongoing maintenance costs. "
target: UXFLIP
UXFLIP is an innovator in dynamic mobile interface capabilities. UXFLIP allows users to dynamically build, deploy and manage the user interface and experience of mobile applications as a cloud-delivered service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$15,850.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/6/2010 via PR Newswire

Servigistics, acquired Kaidara Software

synopsis: Servigistics, the worldwide leader in Service Lifecycle Management software, announced that it has acquired Kaidara, a provider of customer service software applications for knowledge management, intelligent search, complex diagnostics, analytics and user experience.
buyer parent: Marlin Equity Partners
buyer: Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty. "
target: Kaidara Software
Kaidara is an award-winning developer of software solutions which harness the experience and know-how within an organization to streamline resolution of complex questions and problems and reduce costs associated with delivering customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/19/2010 via Market Wire

Cicero, Inc., acquired SOAdesk, LLC.

synopsis: Cicero Inc., a leading provider of desktop automation and integration solutions, announced that it has completed the acquisition of SOAdesk, LLC's innovative Customer Interaction Management (CIM) technology -- United Desktop.
buyer: Cicero, Inc. (US:CICN:$2.50)
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations. "
target: SOAdesk, LLC.
SOAdesk was formed to unite companies with their customers by enabling a better interaction experience. SOAdesk's unique and proven approach is to leverage 100% of each application on the desktop, by uniting the applications with seamless communications and a powerful toolbar.
price ($mm)[EV]
$1.00 [$1.06]
rev ($mm)
$0
EBITDA ($mm)
EV / rev
16.1x
EV / EBITDA
closed 12/23/2009 via Market Wire

Accel-KKR, acquired KANA Software, Inc.

synopsis: KANA Software, Inc., a world leader in innovative customer service solutions, announced the closing of a transaction with an affiliate of Accel-KKR, a technology-focused private equity firm, in which the Accel-KKR affiliate has bought substantially all of KANA's assets and liabilities.
buyer: Accel-KKR
Accel-KKR is a technology-focused private equity firm with over $1 billion in assets under management. The firm invests primarily in software and IT-enabled businesses well positioned for top-line and bottom-line growth. "
target: KANA Software, Inc.
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers, and Web self-service, so customers have the freedom to choose the service they want.
price ($mm)[EV]
$39 [$40]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2009 via PR Newswire

Servigistics merged with Click Commerce SNS,

synopsis: Servigistics and Click Commerce's Service Network Solutions (SNS) division, both recently acquired by private equity firm Marlin Equity Partners, have been merged to form a new company to solve the planning, optimization, execution and analytics challenges associated with delivering world-class post-sale service.
buyer parent: Marlin Equity Partners
buyer: Click Commerce SNS
Headquartered in Chicago, Illinois, Click Commerce Service Network Solutions (SNS) provides software solutions that help service professionals effectively manage the complexity of aftermarket service and logistics networks. "
target: Servigistics
Servigistics is the preferred provider of global service parts management solutions that enable companies to transform their service networks and improve corporate performance by dramatically reducing costs, increasing profitability, and driving customer loyalty.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/23/2008 via Market Wire

Genesys Telecommunications Labs, acquired Conseros Software, Inc.

synopsis: Genesys Telecommunications Laboratories, an Alcatel-Lucent company and the leader in customer service software, expanded its portfolio by acquiring Conseros, which provides a key business application that enables enterprises to manage and distribute high volumes of work items virtually anywhere in the enterprise.
buyer parent: Alcatel-Lucent
buyer: Genesys Telecommunications Labs
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. "
target: Conseros Software, Inc.
At Conseros, we believe that software should provide real benefits to business with out of the box functionality, without requiring significant amount of customization or implementation effort.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2005 via PR Newswire

RightNow Technologies, Inc., acquired Convergent Voice, Inc.

synopsis: RightNow(R) Technologies RNOW, a leading provider of on demand CRM software solutions, today announced it has completed the acquisition of voice automation innovator Convergent Voice, Inc. This acquisition positions RightNow as the only CRM solutions provider with packaged voice applications.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: Convergent Voice, Inc.
Convergent Voice is a provider of Voice Self-Service solutions that enable companies to provide customer service by bringing voice automation to customer contact points. Their portfolio of applications, methodologies & in-depth experience enables businesses to provide advanced customer care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/25/2012 via Market Wire

Oracle Corporation, acquired RightNow Technologies, Inc.

synopsis: RightNow® Technologies, the leading provider of cloud-based customer service, has been acquired by Oracle Corp. RightNow's Customer Service Cloud helps organizations deliver exceptional customer experiences across call centers, the web and social networks.
buyer: Oracle Corporation (ORCL:$39,531.00)
Oracle Corporation is the world's largest enterprise software company. The company is a leading provider of systems software, including database management, application development, and application server software. "
target: RightNow Technologies, Inc.
RightNow is helping rid the world of bad experiences one consumer interaction at a time. RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud.
price ($mm)[EV]
$1,410 [$1,343]
rev ($mm)
$216
EBITDA ($mm)
$24
EV / rev
7.0x
EV / EBITDA
63.8x
announced 1/19/2011 via BusinessWire

RightNow Technologies, Inc., will acquire Q-go.com B.V.

synopsis: RightNow announced the Company has signed a definitive agreement to acquire Q-go.com B.V., a best-in-class natural language search solutions provider. The acquisition is expected to open new sales opportunities in key industries with both new and existing clients.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow CX, the customer experience suite, helps organizations deliver exceptional customer experiences across the web, social networks and contact centers, all delivered via the cloud. RightNow is the customer experience fabric for nearly 2,000 organizations around the globe. "
target: Q-go.com B.V.
Q-go is a global industry leader in online customer service technology for the airline, financial services and telecommunications industries. Q-go’s SaaS-based application is powered by comprehensive vertical domain dictionaries and the most advanced semantic technology available.
price ($mm)
$36
rev ($mm)
$8
EBITDA ($mm)
EV / rev
4.5x
EV / EBITDA
closed 9/16/2009 via BusinessWire

RightNow Technologies, Inc., acquired HiveLive, Inc.

synopsis: RightNow announced that it has completed its acquisition of HiveLive, Inc., an enterprise-class social platform provider. RightNow believes that by adding the HiveLive platform, RightNow will deliver the broadest social CRM solution in the marketplace.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: HiveLive, Inc.
HiveLive provides enterprise-class online communities to help product owners, brand managers, and market research professionals better connect with and understand their customers. HiveLive-powered online communities provide a window into your customers' preferences, motivations, and ideas.
price ($mm)
$5.91
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.2x
EV / EBITDA
closed 5/22/2006 via Company Press Release

RightNow Technologies, Inc., acquired Salesnet Inc.

synopsis: RightNow® Technologies, Inc. announced the acquisition of Salesnet, Inc., an on demand software firm focused on sales workflow automation. The acquisition will accelerate RightNow's customer experience management development efforts by combining RightNow's patented knowledge foundation with Salesnet's sophisticated workflow engine.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: Salesnet Inc.
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, delivers solutions that empower companies to sell more. Since 2000, Salesnet's hosted CRM solutions have served as proven alternatives to expensive, complex, packaged or premise-based CRM software.
price ($mm)
$9.00
rev ($mm)
$5
EBITDA ($mm)
EV / rev
1.8x
EV / EBITDA
closed 6/27/2005 via PR Newswire

RightNow Technologies, Inc., acquired Convergent Voice, Inc.

synopsis: RightNow(R) Technologies RNOW, a leading provider of on demand CRM software solutions, today announced it has completed the acquisition of voice automation innovator Convergent Voice, Inc. This acquisition positions RightNow as the only CRM solutions provider with packaged voice applications.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: Convergent Voice, Inc.
Convergent Voice is a provider of Voice Self-Service solutions that enable companies to provide customer service by bringing voice automation to customer contact points. Their portfolio of applications, methodologies & in-depth experience enables businesses to provide advanced customer care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2005 via PR Newswire

RightNow Technologies, Inc., acquired Convergent Voice, Inc.

synopsis: RightNow(R) Technologies RNOW, a leading provider of on demand CRM software solutions, today announced it has completed the acquisition of voice automation innovator Convergent Voice, Inc. This acquisition positions RightNow as the only CRM solutions provider with packaged voice applications.
buyer: RightNow Technologies, Inc. (RNOW:$0.00)
RightNow is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,900 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. "
target: Convergent Voice, Inc.
Convergent Voice is a provider of Voice Self-Service solutions that enable companies to provide customer service by bringing voice automation to customer contact points. Their portfolio of applications, methodologies & in-depth experience enables businesses to provide advanced customer care.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/13/2019 via BNC Analysis

Money Forward Group, acquired SmartCamp

synopsis: Money Forward, a Japanese company that provides online personal accounting for individuals, allowing them to easily manage expenses, acquired SmartCamp, a Japanese company that launched Bales, a service that allows SaaS providers to outsource their sales operations to startups and Biscuit, a customer relationship management tool for inside sales.
buyer: Money Forward Group (TSE:3994:$59.06)
Headquartered in Japan, Money Forward provides online personal accounting for individuals, allowing them to easily manage their daily expenses by integrating with their bank passbooks and credit purchase history with information scraped from their web bank and credit accounts. "
target: SmartCamp
SmartCamp is a Japanese company that launched Bales, a service that allows SaaS providers to outsource their sales operations to startups and Biscuit, a cloud-based customer relationship management tool for inside sales. It successfully offers marketing channels for over 100 third parties.
price ($mm)
$18*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Upland Software, acquired Altify

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Altify, the leading customer revenue optimization (CRO) cloud solution for sales and the extended revenue teams.
buyer: Upland Software (UPLD:$201.75)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: Altify
Altify is the Customer Revenue Optimization company, helping businesses generate value and grow revenue. Providing best practices, methodology and technology, Altify helps revenue teams visualize customers and their desired outcomes, unlocking revenue growth and building sales excellence.
price ($mm)
$84
rev ($mm)
$24
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 8/29/2019 via PE Hub

ClearCourse Partnership LLP, acquired BrightOffice

synopsis: ClearCourse Partnership LLP announces the acquisition of BrightOffice, a leading Software as a Service (SaaS) company providing hosted, enterprise Customer Relationship Management (CRM) software solutions to many different business sectors.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: BrightOffice
BrightOffice was founded in 2004. Since then, it has developed a highly customisable cloud-based, SaaS CRM platform upon which it can build specialised CRM products bespoke to the requirements of its c. 300 clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/2/2019 via BusinessWire

Syncsort Incorporated, purchased Software Solutions Business from Pitney Bowes Inc.

synopsis: Syncsort, the global leader in Big Iron to Big Data software, has acquired Pitney Bowes’ Software Solutions business. The Pitney Bowes software business is based on four key lines including: Location Intelligence, Data Enrichment, Customer Information Management and Customer Engagement.
buyer parent: Centerbridge Capital Partners
buyer: Syncsort Incorporated
Syncsort is a trusted enterprise software provider and the global leader in Big Iron to Big Data solutions. More than 6,000 organizations, including 84 of the Fortune 100, use the company’s products to solve their most complex data management challenges, on premise and in the cloud. "
seller: Pitney Bowes Inc. (PBI:$3,489.74)
The acquisition includes the Software Solutions Business of Pitney Bowes. The Pitney Bowes software business is based on four key lines including: Location Intelligence, Data Enrichment, Customer Information Management and Customer Engagement.
price ($mm)
$700
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2019 via BNC Analysis

Cisco Systems, Inc., acquired 42hertz

synopsis: US-based networking giant Cisco has acquired 42hertz. Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
buyer: Cisco Systems, Inc. (CSCO:$51,904.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: 42hertz
Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/24/2019 via GlobeNewswire

IMImobile Pvt Ltd., will acquire 3C Interactive

synopsis: Global communications software provider IMImobile PLC, will acquire 3Cinteractive Corp, a cloud-based mobile customer engagement platform company. 3Cinteractive provides many mobile engagement capabilities to enterprises, including mobile messaging, mobile coupons, mobile wallet, mobile web, and more.
buyer: IMImobile Pvt Ltd. (AIM:IMO:$173.44)
UK-based IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs "
target: 3C Interactive
3Cinteractive (3C) empowers leading brands and retailers to develop deeper, more valuable relationships with their customers. Through its mobile marketing services, 3C extends the connection between customers and brands, driving increased loyalty, brand awareness, and results.
price ($mm)
$53
rev ($mm)
$34
EBITDA ($mm)
$3
EV / rev
1.6x
EV / EBITDA
17.7x
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$15,850.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/27/2019 via Company Press Release

Oakley Capital Limited, will acquire Ekon

synopsis: Oakley Capital has agreed to acquire Ekon, a Spanish provider of business software, as a carve-out from the Iberian operations of current owner Unit4. Ekon provides Enterprise Resource Planning (“ERP”) software to over 1,000 SMEs in Spain.
buyer: Oakley Capital Limited (AIM:OCI:$104.81)
Oakley Capital is a mid-market European private equity firm, with a uniquely entrepreneurial approach. Oakley focuses on companies which are owned by founders or entrepreneurial managers. The long-term relationships that Oakley builds help to cultivate a pipeline of interesting opportunities. "
target parent: UNIT4 Business Software
target: Ekon
Ekon provides Enterprise Resource Planning (“ERP”) software to over 1,000 SMEs in Spain. The company includes solutions for finance, payroll and CRM, as well as dedicated vertical modules for manufacturing, wholesale, health, retail and construction.
price ($mm)
rev ($mm)
$23
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 12/12/2018 via BusinessWire

Right Networks, LLC, acquired Propelware

synopsis: Right Networks, the leading provider of cloud solutions for accounting professionals, announced that it has completed the acquisition of Propelware, the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online.
buyer parent: BV Investment Partners
buyer: Right Networks, LLC
Right Networks is the leading provider of cloud-based accounting and business solutions for CPA firms, accounting professionals and small to medium businesses who want to gain all the benefits of cloud-based applications without needing to replace what they use today. "
target: Propelware
Propelware is the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online. Integrate Salesforce, Shopify, Amazon and many other apps, to save time and headaches. Eliminate data entry and errors by automating the business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2018 via PR Web

SAM AI, Inc., acquired IntroNet

synopsis: SAM.AI, a social CRM platform and Software as a service (SaaS) company powered by their AI engine, announced the acquisition of IntroNet. IntroNet provides an AI platform to foster social networking amongst executives. Their IntroNet Groups and Open Network make it easier for people to share connections, information, and expertise.
buyer: SAM AI, Inc.
SAM AI, Inc. is a Software as a Service (SaaS) company. They are the first fully integrated sales and marketing platform powered by AI. SAM was founded by enterprise software development and digital marketing veterans providing marketing suites, sales engines to increase sales and their AI engine. "
target: IntroNet
IntroNet builds intellectual property aimed at connecting people across broadly distributed networks, including filling gaps left open by social network platforms. Their IntroNet Groups and Open Network make it easier for people to share connections, information, and expertise.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via Company Press Release

GB Group Plc, acquired VIX Verify

synopsis: GBG, the global identity data intelligence specialist, has acquired VIX Verify, an Australian provider of identity verification and location intelligence software. VIX Verify's greenID is a trusted, convenient and compliant global identity verification and consumer onboarding solution that allows consumers to verify themselves online.
buyer: GB Group Plc (AIM:GBG:$160.31)
GBG is a global specialist in Identity Data Intelligence. Data quality tools include the validation of accurate addresses & locations, coupled with the verification of customer contact data that are critical to ecommerce process & global distribution of goods– GBG calls this ‘Location Intelligence’."
target: VIX Verify
VIX Verify is an Australian provider of identity verification and location intelligence software. VIX Verify's greenID is a trusted, convenient and compliant global identity verification and consumer onboarding solution that allows consumers to verify themselves online.
price ($mm)
$27
rev ($mm)
$15
EBITDA ($mm)
EV / rev
1.7x
EV / EBITDA
closed 9/19/2018 via BNC Analysis

ForceManager, acquired Sellf Srl

synopsis: ForceManager, a Barcelona, Spain-based provider of a sales management software solutions, acquired Sellf, a Roncade, Treviso, Italy-based CRM Mobile startup. Founded in 2013 and led by CEO Diego Pizzocaro, Sellf provide a dynamic tool that motivates field sales reps to aspire, achieve and surpass their quarterly sales targets.
buyer: ForceManager
ForceManager is a Barcelona, Spain-based provider of a sales management software solutions. Founded in 2011 and led by Oscar Macia, ForceManager provides sales management software for field sales teams, to facilitate their work and offer visibility of what goes on in the field. "
target: Sellf Srl
Sellf is a Roncade, Treviso, Italy-based CRM Mobile startup. Founded in 2013 and led by CEO Diego Pizzocaro, Sellf provide a dynamic tool that motivates field sales reps to aspire, achieve and surpass their quarterly sales targets.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/10/2018 via BusinessWire

Zendesk, acquired FutureSimple Inc.

synopsis: Zendesk, Inc. announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
buyer: Zendesk (ZEN:$650.44)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. "
target: FutureSimple Inc.
FutureSimple Inc. is the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/15/2018 via BNC Analysis

Accel-KKR, acquired SugarCRM Inc

synopsis: Accel-KKR has bought a majority stake in SugarCRM Inc., a company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market.
buyer: Accel-KKR
Accel-KKR is a technology-focused investment firm with $4.3 billion in capital commitments. The firm focuses on software and IT-enabled businesses well-positioned for topline and bottom-line growth. Accel-KKR focuses on middle-market companies and provides a broad range of capital solutions. "
target: SugarCRM Inc
SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/6/2018 via BNC Analysis

Lever Technology, acquired FollowUp.cc

synopsis: Lever Technology, a private equity firm that acquires and manages software businesses, has acquired FollowUp.cc from Scaleworks Associates, a venture capital firm. FollowUp.cc offers a productivity suite that helps users keep track of their email conversations and tasks. The suite features open tracking, email reminders, and scheduled emails.
buyer: Lever Technology
Lever Technology is a private equity firm that acquires, manages and builds industry specific software businesses which provide solutions that address the particular needs of their customers. Lever Technology invests in businesses that have significant growth potential. "
target parent: Scaleworks Associates
target: FollowUp.cc
FollowUp.cc offers a lightweight productivity suite that helps users keep track of their email conversations and tasks. The suite features open tracking, email reminders, and scheduled emails to help users close more sales and build stronger client relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2018 via Company Press Release

Censhare Ag, acquired 360dialog GmbH

synopsis: Censhare AG announced that it has acquired a majority stake in the real time customer interaction management software vendor 360dialog. 360dialog is a conversation hub that automates and personalizes communication through a real time engine and multichannel messaging easily managed from one central place.
buyer: Censhare Ag
Censhare is a universal, smart content management platform that global organizations use to take charge of their digital experience, delivering personalized content across multiple channels, devices and languages. "
target: 360dialog GmbH
360dialog is marketing platform that helps brands (re)engage and convert their audience to maximize customer lifetime value and enhance the customer journey. At its core is a conversation hub that automates and personalizes communication through a real time engine and multichannel messaging.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/23/2018 via BNC Analysis

SoftOne Technologies S.A., will acquire Unisoft S.A.

synopsis: SoftOne Technologies signed a takeover agreement with Unisoft SA that aims to create a leader in the Greek IT software market. UNISOFT is one of the leading software manufacturers in Greece. It is a significant software development vendor that provides packaged software solutions to small, medium and large-sized enterprises.
buyer: SoftOne Technologies S.A.
SoftOne is a prominent software company, developing ERP/CRM packaged business software (Soft1) targeted primarily to SMEs, numbering more than 17000 customers. "
target: Unisoft S.A.
UNISOFT S.A. is one of the leading software manufacturers in Greece. It is a significant software development vendor that provides packaged software solutions to small, medium and large-sized enterprises and organizations of both private and public sector.
price ($mm)
rev ($mm)
$9
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 1/3/2018 via BusinessWire

Merkle, Inc., acquired HelloWorld

synopsis: Dentsu Aegis Network announced that it has acquired Detroit, Michigan-based HelloWorld, a digital marketing solutions provider focused on promotion and loyalty solutions. The business will be rebranded “HelloWorld, a Merkle Company.” Merkle is a leading data-driven, technology-enabled, global performance marketing agency.
buyer parent: Dentsu Inc.
buyer: Merkle, Inc.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle creates customer experiences that drive improved marketing results and shareholder value. "
target: HelloWorld
HelloWorld is a digital marketing solutions company working with the world’s leading brands. The powerful combination of native platform technology and marketing strategy allows marketers to accelerate growth and deepen customer impact.
price ($mm)
rev ($mm)
$70
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/2/2017 via BusinessWire

The Ascent Group, acquired Geopointe

synopsis: The Ascent Group, a Detroit-based technology investment firm, is acquiring Geopointe, a top-rated Geolocation software that provides configurable solutions for sales, marketing, service, and development teams to tap into the geographical aspects of their CRM data to improve efficiencies and streamline processes.
buyer: The Ascent Group
The Ascent Group, a Detroit-based technology investment firm, specializes in enterprise software companies with scalable platforms that deliver market-leading, high-growth solutions. "
target: Geopointe
Geopointe is the #1 rated geo-mapping application available on the AppExchange and a Top 10 app overall. Geopointe location-enables Salesforce allowing Customers to gain spatial insights via maps and apply geography to business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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HelloWorld

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Geography
Matching Companies
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: US:CICN
 
 
 
 
 
 
 
 
Cicero, Inc.
Cicero, Inc.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions for Global Fortune 500 and other companies and government organizations.
year
2009
rev ($mm)
$2.50
EBITDA ($mm)
($1.95)
EBIT ($mm)
($1.97)
Net Income ($mm)
Employees
25
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: PACT
 
 
 
 
 
 
 
 
PacificNet Inc.
PacificNet Inc. is a leading provider of Customer Relationship Management (CRM), mobile Internet, e-commerce and gaming technology in China. PacificNet's clients include the leading telecom companies, banks, insurance, travel, marketing and business services companies and telecom consumers in China.
year
2007
rev ($mm)
$18.99
EBITDA ($mm)
($9.83)
EBIT ($mm)
($10.58)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSXV:TTM
 
 
 
 
 
 
 
 
3 Tier Logic
3 Tier Logic
3 Tier Logic's core product Platform³, launched in early 2014, is a consumer-to-consumer content marketing, data mining, loyalty and rewards platform used by brands to engage consumers on the web or mobile phone through digital and social channels.
year
2014
rev ($mm)
$0.26
EBITDA ($mm)
($1.18)
EBIT ($mm)
($1.19)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada is a leading global provider of unified service desktop and process optimization solutions that simplify and automate customer service processes. By bridging disconnected systems into a single, “intelligent” workspace, Jacada solutions create greater operational efficiency.
year
2008
rev ($mm)
$24.37
EBITDA ($mm)
($6.49)
EBIT ($mm)
($7.30)
Net Income ($mm)
$13.24
Employees
159
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2019
rev ($mm)
$15,850.00
EBITDA ($mm)
$2,293.00
EBIT ($mm)
$663.00
Net Income ($mm)
$736.00
Employees
35000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: TOTS3
 
 
 
 
 
 
 
 
TOTVS S.A.
TOTVS S.A.
TOTVS is a top management software provider, platform and business consulting. Its operations are conducted by three concepts: fluid technology, essentiality and agile ERP, complemented by vertical solutions, Business Consulting, Cloud and SaaS.
year
2015
rev ($mm)
$521.92
EBITDA ($mm)
$112.29
EBIT ($mm)
$97.58
Net Income ($mm)
$77.53
Employees
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: AIM:KBT
 
 
 
 
 
 
 
 
K3 Business Technology Group plc
K3 Business Technology Group plc
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. K3 has over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries.
year
2015
rev ($mm)
$122.63
EBITDA ($mm)
$13.95
EBIT ($mm)
$8.48
Net Income ($mm)
$5.98
Employees
710
  • drill down
  • watch
Ticker: LTBG
 
 
 
 
 
 
 
 
Lightbridge, Inc.
Lightbridge has helped telecommunications carriers adapt to new customer transaction models. Today, Lightbridge is leveraging our domain expertise to deliver new, cross-industry solutions that make it easier for businesses to manage customer transactions that are driven by wireless and Internet tec
year
2005
rev ($mm)
$108.30
EBITDA ($mm)
$6.30
EBIT ($mm)
($4.60)
Net Income ($mm)
$19.00
Employees
0
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: NasdaqGS:VRNT
 
 
 
 
 
 
 
 
Verint Systems Inc.
Verint Systems Inc.
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions.
year
2019
rev ($mm)
$1,255.80
EBITDA ($mm)
$186.88
EBIT ($mm)
$129.50
Net Income ($mm)
$69.78
Employees
6200
  • drill down
  • watch
Ticker: ASX:OPN
 
 
 
 
 
 
 
 
OpenDNA
OpenDNA
The OpenDNA Group of companies provides fully integrated digital marketing and customer acquisition services focusing on driving online sales of products and services for its clients. OpenDNA provides personalized real-time, targeted marketing.
year
2018
rev ($mm)
$0.09
EBITDA ($mm)
($2.85)
EBIT ($mm)
($3.08)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2019
rev ($mm)
$378.75
EBITDA ($mm)
($77.82)
EBIT ($mm)
($90.97)
Net Income ($mm)
Employees
1258
  • drill down
  • watch