Like DialogDirect, Inc

closed 12/8/2017 via Company Press Release

Qualfon Corporation, acquired DialogDirect, Inc

See 478 Comparable Transactions
synopsis: Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired DialogDirect, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.
buyer: Qualfon Corporation
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. Qualfon helps companies reduce costs and deliver superior customer experiences. "
 target parent: Glencoe Capital LLC
target: DialogDirect, Inc
DialogDirect is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to create remarkable experiences. The company offers a full range of end-to-end marketing services including Analytics, Campaign Management and Direct Marketing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/23/2021 via PR Newswire

HH Global, will acquire Adare International

See 2542 Comparable Transactions
synopsis: HH Global, a global outsourced marketing execution provider, will acquire Adare International from Endless LLP, a private equity firm in the UK. Adare is a British marketing company that helps brands connect with their customers. They provide services for shopper marketing, event management, digital, direct marketing, print management, and more.
buyer: HH Global
Founded in 1991, HH Global is a global outsourced marketing execution provider. They develop innovative solutions that drive down the cost of their clients’ physical marketing procurement and content development, while improving quality, sustainability, and speed to market. "
 target parent: Endless LLP
target: Adare International
Adare International is a British marketing company. Adare helps brands connect with their customers, creatively and effectively, in a multi-channel world. They provide services for creative, shopper marketing, event management, digital, direct marketing, print management, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2019 via PR Web

Impact Connects, acquired Infinity Direct, Inc.

See 2347 Comparable Transactions
synopsis: Impact, a full-service Direct Response Marketing Agency, has acquired Infinity Direct, a direct marketing agency specializing in helping clients acquire, retain, and measurably grow valuable customer relationships. Infinity Direct creates and executes integrated direct marketing, including print, direct mail, email, display ads and landing pages.
buyer: Impact Connects
Impact is a full-service Direct Response Marketing Agency that provides total program management and campaign execution. Impact is focused on direct response marketing execution, complex segmentation, variable high-speed color print, lettershop, fulfillment, and critical document processing. "
 target: Infinity Direct, Inc.
Infinity Direct is a direct marketing agency specializing in helping clients acquire, retain, and measurably grow valuable customer relationships. Infinity Direct creates and executes integrated direct marketing, including print, direct mail, email, display ads and landing pages.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/23/2019 via BNC Analysis

Paragon Group UK Limited, will purchase Howard Hunt Businesses from Howard Hunt Group

See 2346 Comparable Transactions
synopsis: UK-based Paragon Group has acquired Celerity Information Services, ORM and Graft Services as well as the order book and customer base of direct mail operation Howard Hunt (City). The business and assets of Howard Hunt (City) were purchased from the UK multi-media service provider Howard Hunt Group.
buyer: Paragon Group UK Limited
Paragon Group is a UK-based international organisation providing Customer Communications, Identification and Graphics services. Paragon operates three divisions that provide general customer solutions, specialization in RFID solutions, and design and print services to businesses and consumers. "
 seller: Howard Hunt Group
Celerity Information Services increases value from data, technology and customer interactions. Graft Services is a a marketing concierge service that simplifies the marketing delivery process. ORM leads brands through digital change. Howard Hunt (City) operates in direct marketing.
price ($mm)
rev ($mm)
$38
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/7/2019 via BNC Analysis

Jasmine Limited, acquired D2 Marketing

See 5369 Comparable Transactions
synopsis: Aberdeen-based communications firm Jasmine has acquired D2 Marketing, a design, event planning and advertising agency. The deal comes as D2 Marketing agrees to a contract with new exhibition venue The Events Centre Aberdeen (TECA), to deliver three large-scale consumer exhibitions over the coming 12 months.
buyer parent: Jasmine Holdings Ltd
buyer: Jasmine Limited
Jasmine Limited provides a complete range of sales, support and consultancy services aiming to be the first choice for print and document management solutions across all sectors in the North East of Scotland. "
 target: D2 Marketing
Based in the United Kingdom, D2 Marketing Limited is the holding company for a group of best-of-breed direct marketing and digital businesses with expertise in a variety of marketing disciplines ranging from customer acquisition to website design and development.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2018 via BusinessWire

H.I.G. Capital, acquired Vision Integrated Graphics

See 712 Comparable Transactions
synopsis: H.I.G. Capital, a leading global private equity investment firm, is pleased to announce that one of its affiliates has completed the acquisition of Vision Integrated Graphics Group LLC, a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers.
buyer: H.I.G. Capital
H.I.G. Capital is a leading global private equity investment firm with over $25 billion of equity capital under management. The H.I.G. family of funds includes private equity, growth equity, real estate, debt/credit, lending and biohealth. "
 target: Vision Integrated Graphics
Vision is a leading provider of tech-enabled, data-driven marketing solutions focused on customer acquisition and engagement for Fortune 1000 customers. The Company provides personalized, turnkey marketing solutions which generate high returns on investment.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/23/2018 via BNC Analysis

iris Worldwide, will acquire WDMP Ltd

See 1954 Comparable Transactions
synopsis: Iris Worldwide, a global advertising agency, will acquire a majority stake in WDMP, a UK-based CRM agency that specialises in accelerating growth for ambitious businesses. WDMP specialises in Dynamic Relationship Management. They provide solutions that attract new customers and engage current customers.
buyer parent: Cheil Worldwide, Inc.
buyer: iris Worldwide
Iris Worldwide is an award-winning global creative innovation network. iris has a unique range of creative and strategic disciplines including advertising, digital, retail, social, experiential, PR, sponsorship, management consultancy, branded content, direct and CRM. "
 target: WDMP Ltd
WDMP is a UK-based CRM agency that specialises in accelerating growth for ambitious businesses. WDMP specialises in Dynamic Relationship Management. They provide solutions that attract new customers and engage current customers. WDMP helps clients to drive value and growth.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2018 via BNC Analysis

BR Printers, acquired EndPoint Direct

See 2346 Comparable Transactions
synopsis: BR Printers, a digital print and marketing solutions services company, announced the strategic acquisition of Endpoint Direct, a direct marketing, mail, data and fulfillment services company.
buyer: BR Printers
BR Printer is a leading provider of digital printing products. Their product portfolio includes self-publishing solutions, print-on-demand, short run publications, web-to-print, rebinds, and other digital printing solutions. "
 target: EndPoint Direct
EndPoint Direct provides direct marketing solutions for small to large clients in many industries. They provide marketing design, digital paint, list demographics, full service mailing and fulfillment, and internet marketing strategies that work in tandem with clients direct mail efforts.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/3/2018 via BusinessWire

Valassis, acquired One Brand Marketing

See 449 Comparable Transactions
synopsis: Valassis, a leader in activating consumers through intelligent media delivery, announced that it has acquired One Brand Marketing. One Brand Marketing offers efficient postcard marketing solutions that enable merchants to target neighborhoods, create designs, print and mail a postcard campaign in real time.
buyer parent: MacAndrews & Forbes Holdings Inc.
buyer: Valassis (VCI:$2,081.67)
Valassis helps thousands of local and national brands tap the potential of industry-leading data through intelligent media delivery – understanding, engaging and inspiring millions of consumers to action with smarter cross-channel campaigns. "
 target: One Brand Marketing
One Brand Marketing offers efficient postcard marketing solutions that enable merchants to target neighborhoods, create designs, print and mail a postcard campaign in real time. In addition, their Advanced Marketing Platform helps franchise organizations optimize local marketing programs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/8/2018 via Company Press Release

Lutech S.p.A., acquired ICTeam S.p.A.

See 4848 Comparable Transactions
synopsis: Lutech Group, a leading mid-sized IT system integration and solutions provider, has announced the acquisition of 100% of the share capital of ICTeam Spa, a system integrator and service provider in the Information and Communications Technology field.
buyer parent: One Equity Partners
buyer: Lutech S.p.A.
Lutech is a leading mid-sized IT system integration and solutions provider to medium and large Italian private and public-sector clients, with an offering across vertical markets and business models: system integration, proprietary vertical market solutions and next generation IT infrastructure. "
 target: ICTeam S.p.A.
ICTeam operates as a system integrator and service provider in the Information and Communications Technology field. The company operates with three divisions: the Design Division, the Services Division and the Loyalty and Direct Marketing Division.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/25/2018 via GlobeNewswire

Mspark, Inc., acquired National Mail-It

See 478 Comparable Transactions
synopsis: Mspark, a leading national shared mail company, has acquired National Mail-It, an independently owned shared mail company located in Shreveport, Louisiana. The acquisition brings an additional 2.6 million households to Mspark’s over 24 million US household mailing area.
buyer parent: Court Square Capital Partners
buyer: Mspark, Inc.
Mspark, a privately held, national print and digital media distribution company, has partnered with clients to deliver reliable advertising solutions since 1988. Their business success stems from a simple premise providing measurable results and a solid return on the customer's marketing investment."
 target: National Mail-It
National Mail-It is a privately owned, full service direct marketing company out of Shreveport, Louisiana. To date, their shared mail package services millions of homes and their advanced network gives access to over 100 million homes across the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2018 via BNC Analysis

Kreps DeMaria, acquired BTW Agency LLC

See 2393 Comparable Transactions
synopsis: Kreps DeMaria Public Relations & Marketing has acquired Miami-based digital strategy consultancy BTW Agency. BTW was founded in 2015 and specializes in marketing, social media consulting, native advertising and creative services.
buyer: Kreps DeMaria
Based in Miami, Florida with an office in New York, Kreps DeMaria Public Relations & Marketing is a mid-sized, full-service integrated marketing communications firm. They provide corporate communication, publicity, social media strategy, crisis management and special events management services. "
 target: BTW Agency LLC
The BTW Agency is a group of Data-Driven Marketers & Social Media specialists who listen, learn and apply. Their mission is to help businesses find new leads through social media, digital and direct marketing, below the line advertising and media buying.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/15/2018 via PR Newswire

Direct Marketing Solutions, acquired Direct Marketing Solutions

See 710 Comparable Transactions
synopsis: The management team of Direct Marketing Solutions (DMS) have completed a management buyout of the company. Headquartered in Portland, Oregon, DMS develops and executes end-to-end, omni-channel direct marketing services including strategy, creative design, direct mail production/fulfillment, and digital marketing to various end markets.
buyer: Direct Marketing Solutions
Headquartered in Portland, Oregon, Direct Marketing Solutions (DMS) develops and executes end-to-end, omni-channel direct marketing services including strategy, creative design, direct mail production/fulfillment, and digital marketing to various end markets. "
 target: Direct Marketing Solutions
Headquartered in Portland, Oregon, Direct Marketing Solutions (DMS) develops and executes end-to-end, omni-channel direct marketing services including strategy, creative design, direct mail production/fulfillment, and digital marketing to various end markets.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/29/2018 via Company Press Release

Hakuhodo, Inc., acquired Square Communications

See 2755 Comparable Transactions
synopsis: Hakuhodo Inc., an integrated advertising and communication agency in Japan, has acquired a majority stake in Square Communications, a leading integrated marketing communications (IMC) agency group in Vietnam and Myanmar. Square Communications' services include event implementation and production, engagement marketing, PR/communications, and more.
buyer parent: Hakuhodo DY Holdings, Inc.
buyer: Hakuhodo, Inc.
Founded in 1895, Hakuhodo Inc. is an integrated advertising and communication agency headquartered in Japan. Hakuhodo has offices in 17 countries and regions, and over 3,000 employees working in Japan and over 2,500 overseas. "
 target: Square Communications
Square Communications is a leading integrated marketing communications (IMC) agency group in Vietnam and Myanmar. Their services include event implementation and production, exhibitions, interior design, engagement marketing, direct marketing, PR/communications, and digital communications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2017 via BNC Analysis

OSG Billing Services, acquired Diamond Communication Solutions

See 712 Comparable Transactions
synopsis: OSG Billing Services (OSG), a leading provider of outsourced billing and statement services and customer communication management, announced that it has completed the acquisition of Diamond Communication Solutions, a full-service provider of data-driven customer communications, headquartered in Carol Stream, Ill.
buyer parent: Aquiline Capital Partners
buyer: OSG Billing Services
OSG is a leading innovator in multichannel communication solutions. For 25 years, they’ve used the most cutting-edge technology to help their clients communicate with their customers – efficiently and securely. "
 target: Diamond Communication Solutions
Diamond Communication Solutions is a full-service provider of data-driven customer communications, headquartered in Carol Stream, Ill. Diamond is a national leader in developing and delivering critical communications in both print and electronic formats.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/1/2017 via PR Newswire

FuseMind, acquired FXdirect, Inc.

See 478 Comparable Transactions
synopsis: FuseMind, a mobile and web-based application company recognized for always providing leading edge technology solutions has acquired direct marketing company, FXdirect.
buyer: FuseMind
FuseMind has established itself as a leading direct mail print company. They are a mobile and web-based application company with a portfolio of solutions that help insurance and real estate agents and marketing professionals accelerate business and increase bottom lines. "
 target: FXdirect, Inc.
FXdirect is a unique direct marketing company defined by years of experience and attention to detail that is rare in the direct marketing industry today.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/15/2017 via BusinessWire

Next 15, acquired Elvis Communications Limited

See 3032 Comparable Transactions
synopsis: Next 15, the digital communications group, has acquired Elvis Communications Limited, an award-winning integrated creative agency. Elvis's mission is to transform audiences into passionate, knicker-throwing fans. Elvis offers a variety of marketing services, including press ads, direct mail packs, TV commercials, events, social media, and more.
buyer: Next 15 (AIM:NFC:$444.63)
Next 15 is a communications business which employs over 1,610 people across 39 offices in 14 countries. The Group incorporates 17 subsidiary agencies, spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications. "
 target: Elvis Communications Limited
Elvis is an award-winning integrated creative agency. They work through every single step in the customer experience - whether it's for a press ad or direct mail pack, a television commercial or an in store activation, a social media post or a real world event. Elvis turns audiences into fans.
price ($mm)
$7.27
rev ($mm)
$6
EBITDA ($mm)
$1
EV / rev
1.2x
EV / EBITDA
7.3x
closed 6/6/2017 via BNC Analysis

Quality Resource Group, acquired Badger Graphic Systems

See 645 Comparable Transactions
synopsis: Quality Resource Group, an advertising merchandise company specializing in printing, promotional products and customized marketing, has acquired Badger Graphic Systems, a customer driven print management and direct marketing firm. Badger Graphic Systems' focus is to develop brands and establish long term relationships with their clients.
buyer: Quality Resource Group
Quality Resource Group (QRG) is an advertising merchandise company specializing in printing, promotional products and customized marketing. QRGs focus is brand marketing services and strategy implementation for major accounts. QRG helps their clients save money, time and frustration. "
 target: Badger Graphic Systems
Badger Graphic Systems is a customer driven print management and direct marketing firm. They are the professionals in providing their clients with innovative technology concepts since 1985. Their focus is to develop brands, deliver solutions and establish long term relationships with their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/19/2017 via BNC Analysis

eFusion Solutions Pte. Ltd., will acquire eFusion Solutions Pte. Ltd.

See 478 Comparable Transactions
synopsis: Global Yellow Pages Limited announced that they have entered a sale and purchase agreement to sell 80% of their shareholding interest in eFusion Solutions Pte. Ltd. to Samara Ventures Pte. Ltd., a holding company owned wholly by eFusion's Founder and CEO Samuel Lim. eFusion is a direct and channel marketing services company based in Singapore.
buyer: eFusion Solutions Pte. Ltd.
Based in Singapore, eFusion provides direct and channel marketing services, and specialises in delivering incremental sales by connecting companies to their target customers through the use of effective channels, technologies and customer databases. "
 target parent: Global Yellow Pages Limited
target: eFusion Solutions Pte. Ltd.
Based in Singapore, eFusion provides direct and channel marketing services, and specialises in delivering incremental sales by connecting companies to their target customers through the use of effective channels, technologies and customer databases.
price ($mm)
$0.85*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/20/2017 via Company Press Release

Advantage Smollan Limited, will acquire COMBERA Group GmbH

See 478 Comparable Transactions
synopsis: Advantage Smollan Limited, the joint holding company between Advantage Solutions and Global Smollan Holdings, announced its pending acquisition of Combera Group GmbH. Combera is a specialist in outsourced sales, merchandising, auditing, activation and engagement with operations in 13 European countries.
buyer: Advantage Smollan Limited
Founded in 2015, Advantage Smollan is the joint holding company between Advantage Solutions (Advantage) and Global Smollan Holdings (Smollan) that provides unified sales, marketing, and technology solutions for consumer goods manufacturers and retailers across Europe. "
 target: COMBERA Group GmbH
COMBERA Group is the leading Field Marketing group of companies in Europe. The origin of the company can be traced back to 1976 when in Munich Germany COMBERA was founded with a mission to upgrade the sales model through outsourcing solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  
closed 12/8/2017 via Company Press Release

Qualfon Corporation, acquired DialogDirect, Inc

See 478 Comparable Transactions
synopsis: Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired DialogDirect, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.
buyer: Qualfon Corporation
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. Qualfon helps companies reduce costs and deliver superior customer experiences. "
 target parent: Glencoe Capital LLC
target: DialogDirect, Inc
DialogDirect is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to create remarkable experiences. The company offers a full range of end-to-end marketing services including Analytics, Campaign Management and Direct Marketing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/8/2017 via Company Press Release

Qualfon Corporation, acquired DialogDirect, Inc

See 478 Comparable Transactions
synopsis: Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired DialogDirect, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries.
buyer: Qualfon Corporation
Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. Qualfon helps companies reduce costs and deliver superior customer experiences. "
 target parent: Glencoe Capital LLC
target: DialogDirect, Inc
DialogDirect is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to create remarkable experiences. The company offers a full range of end-to-end marketing services including Analytics, Campaign Management and Direct Marketing.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

See 154 Comparable Transactions
synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
 target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

See 163 Comparable Transactions
synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
 target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

See 211 Comparable Transactions
synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

See 717 Comparable Transactions
synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
 target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

See 154 Comparable Transactions
synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
 target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

See 2130 Comparable Transactions
synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
 target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

See 163 Comparable Transactions
synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
 target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

See 165 Comparable Transactions
synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
 target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

See 757 Comparable Transactions
synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
 target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

See 381 Comparable Transactions
synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
 target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

See 90 Comparable Transactions
synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
 target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

See 154 Comparable Transactions
synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
 target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

See 163 Comparable Transactions
synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
 target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

See 329 Comparable Transactions
synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
 target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

See 757 Comparable Transactions
synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
 target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

See 827 Comparable Transactions
synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
 target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

See 154 Comparable Transactions
synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
 target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2017 via PR Newswire

The Results Companies, acquired USA800

See 165 Comparable Transactions
synopsis: One Equity Partners, a middle market private equity firm, announced that its portfolio company, The Results Companies, a global business process outsourcing and contact services provider, has completed the acquisition of USA800, an employee-owned call center services business.
buyer parent: One Equity Partners
buyer: The Results Companies
The Results Companies is a global business process outsourcing and contact services provider. They provide customer service, acquisition, enrollment, retention, membership support services and transaction processing for Fortune 500 companies. "
 target: USA800
USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management to enable partners to maximize their marketing, sales and service ROI.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/26/2017 via PR Newswire

Faneuil, Inc., purchased BPO and Contact Center Operations from Vertex Business Services

See 154 Comparable Transactions
synopsis: Faneuil, Inc., a leading national provider of multichannel customer care and other business processing solutions, announced it has completed the acquisition of the BPO and contact center operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
buyer parent: ALJ Regional Holdings
buyer: Faneuil, Inc.
For more than 23 years, Faneuil has successfully designed, implemented and operated contact centers on behalf of highly regulated government and commercial clients. "
 seller parent: Oak Hill Capital Partners
seller: Vertex Business Services
The acquisition includes the BPO and Contact Center Operations of Vertex Business Services LLC, a direct customer care provider of contact centers and back-office processes.
price ($mm)
$13
rev ($mm)
$25
EBITDA ($mm)
$3
EV / rev
0.5x
EV / EBITDA
4.3x
closed 3/8/2017 via BNC Analysis

Utilita Energy Limited, acquired Bvocal ltd

See 180 Comparable Transactions
synopsis: Utilita Energy, Britain’s fastest growing independent energy supplier, has confirmed the acquisition of the Sheffield-based call centre specialist, bvocal. Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
buyer: Utilita Energy Limited
Launched in 2003, Utilita Energy has established itself as Britain’s leading supplier of Smart Pay As You Go (PAYG) energy - more than doubling its number of customers in 2014/15 alone and holding a Price Commitment since 2008 to be cheaper than the Big 6 energy suppliers. "
 target: Bvocal ltd
Bvocal is an outsourcing agency based in Chesterfield. Bvocal specialises in both inbound and outbound telephone campaigns.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  

Like DialogDirect, Inc


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ProService Boise

First Kontact LLC

Competence Call Center Group (CCC)

IMSI Staffing Pvt. Ltd

tPoint Solutions Ltd

King TeleServices LLC

Intelenet Global Services

Millennium 1 Solutions

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John Keells BPO

Argo Contact Centers

USA800

Vertex Business Services

Bvocal ltd

Pages:  
Geography
Matching Companies
Ticker: TSE:2178
 
 
 
 
 
 
 
 
Tri-Stage Inc.
Tri-Stage Inc.
Tri-Stage Inc. is principally engaged in the direct marketing support business. Its Direct Marketing Support segment is engaged in the provision of media advertisement spaces. The Direct Mail Agency Sending segment is engaged in the sending of direct mails and products.
year
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rev ($mm)
$499.99
EBITDA ($mm)
$6.17
EBIT ($mm)
$3.60
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Ticker: NYSE:HHS
 
 
 
 
 
 
 
 
Harte-Hanks, Inc.
Harte-Hanks, Inc.
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions. Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center.
year
2017
rev ($mm)
$394.15
EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
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Ticker: LSE:JWNG
 
 
 
 
 
 
 
 
Jaywing PLC
Jaywing PLC
Jaywing plc is a leading UK based agency employing approximately 600 people across five sites in the UK and with a small operation in Sydney, Australia. Their data scientists help blue chip clients to make sense of the ever more complex multi-channel, multi-device world in which they operate.
year
2017
rev ($mm)
$65.40
EBITDA ($mm)
$2.76
EBIT ($mm)
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Net Income ($mm)
Employees
650
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Ticker: RMKR
 
 
 
 
 
 
 
 
Rainmaker Systems, Inc.
Rainmaker Systems, Inc.
Rainmaker Systems, Inc. is a leading provider of business-to-business sales and marketing services. Our core services include complete lead qualification and management, new product sales, channel enablement, subscription renewals, and service contract sales.
year
2009
rev ($mm)
$47.79
EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
Employees
950
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Ticker: AIM:TNG
 
 
 
 
 
 
 
 
Tangent Communications plc
Tangent is a leading integrator of technology, data and marketing strategy. Their companies combine world-class technical and creative skills with marketing expertise to deliver highly personalised and bespoke digital communications for leading brands.
year
2015
rev ($mm)
$37.69
EBITDA ($mm)
$1.59
EBIT ($mm)
$0.79
Net Income ($mm)
$0.11
Employees
290
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Ticker: ORHI
 
 
 
 
 
 
 
 
OmniReliant Holdings, Inc.
Omnireliant builds global brands through domestic and international direct marketing channels and licensing agreements. We specialize in celebrity and lifestyle brands including beauty, fitness, spa, fragrance and home.
year
2009
rev ($mm)
$9.79
EBITDA ($mm)
($3.22)
EBIT ($mm)
($3.83)
Net Income ($mm)
Employees
9
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Ticker: ADXM
 
 
 
 
 
 
 
 
AdEx Media, Inc.
AdEx Media, Inc.
AdEx Media operates one of the leading online direct marketing companies, with an emphasis on successfully purchasing multi-channel sources of online media distribution.
year
2008
rev ($mm)
$8.23
EBITDA ($mm)
($1.97)
EBIT ($mm)
($2.12)
Net Income ($mm)
Employees
42
  • drill down
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Ticker: SZSE:300071
 
 
 
 
 
 
 
 
Spearhead Integrated Marketing Communication Group
Spearhead Integrated Marketing Communication Group
Spearhead Group, a Chinese A-shares listed public company, is one of the biggest digital IMC groups in China. With a clear strategy of "Big Data, Big Content", Spearhead keeps on expanding its specialty and strengthening its competency through 5 main business units.
year
2016
rev ($mm)
$477.03
EBITDA ($mm)
$32.48
EBIT ($mm)
$31.51
Net Income ($mm)
$18.83
Employees
1247
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Ticker: GB:SIV
 
 
 
 
 
 
 
 
St. Ives plc
St. Ives plc
St Ives is an international marketing services group. Together, the Group’s growing number of successful, dynamic businesses serve leading brands internationally, with offices in the UK, North America, China and Singapore.
year
2020
rev ($mm)
$186.01
EBITDA ($mm)
$25.83
EBIT ($mm)
$3.47
Net Income ($mm)
Employees
1193
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Ticker: OMC
 
 
 
 
 
 
 
 
Omnicom Group Inc.
Omnicom Group Inc.
Omnicom Group is a leading global marketing and corporate communications company. Omnicom's branded networks and numerous specialty firms provide advertising, strategic media planning and buying, public relations and other specialty communications services.
year
2021
rev ($mm)
$13,962.10
EBITDA ($mm)
$2,171.80
EBIT ($mm)
$1,956.50
Net Income ($mm)
$1,347.40
Employees
64100
  • drill down
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Ticker: TSE:2433
 
 
 
 
 
 
 
 
Hakuhodo DY Holdings, Inc.
Hakuhodo DY Holdings, Inc.
Hakuhodo DY Group companies are committed to providing optimized solutions for advertisers, media companies and content holders in Japan and internationally. The company provides planning, production, marketing, public relations, and other services related to advertising in various media.
year
2020
rev ($mm)
$12,689.62
EBITDA ($mm)
$491.78
EBIT ($mm)
$351.82
Net Income ($mm)
$208.98
Employees
23939
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Ticker: SWX:DKSH
 
 
 
 
 
 
 
 
DKSH Holding Ltd.
DKSH Holding Ltd.
DKSH is the leading Market Expansion Services Group with a focus on Asia. They help companies who are looking for a reliable outsourcing partner to grow their business in new or existing markets. They offer services that includes organizing and running the entire value chain for any product.
year
2019
rev ($mm)
$11,600.35
EBITDA ($mm)
$282.63
EBIT ($mm)
$240.86
Net Income ($mm)
$232.55
Employees
32996
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Ticker: NYSE: IPG
 
 
 
 
 
 
 
 
Interpublic Group of Companies, Inc.
Interpublic Group of Companies, Inc.
Interpublic is one of the world's leading organizations of advertising agencies and marketing services companies. Their companies specialize in consumer advertising, digital marketing, communications planning and media buying, public relations and specialty marketing.
year
2020
rev ($mm)
$8,319.90
EBITDA ($mm)
$1,276.60
EBIT ($mm)
$996.30
Net Income ($mm)
$453.60
Employees
54300
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Ticker: SZSE:300058
 
 
 
 
 
 
 
 
BlueFocus Communication Group
BlueFocus Communication Group
BlueFocus is one of the most recognized communications services groups originating in China. They provide a wide spectrum of marketing and brand management services across disciplines of Strategy, Digital, Advertising, Media, Social, PR, Design, Branding, CRM, Data, E-Commerce and Mobile solutions.
year
2019
rev ($mm)
$3,361.21
EBITDA ($mm)
$120.72
EBIT ($mm)
$102.91
Net Income ($mm)
$75.66
Employees
5445
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Ticker: KOSE:A030000
 
 
 
 
 
 
 
 
Cheil Worldwide, Inc.
Cheil Worldwide, Inc.
Cheil Worldwide Inc. is a marketing solutions company that offers advertising, public relations, shopper marketing, sports marketing, digital marketing, etc. It was established in 1973 with headquarters in Seoul, South Korea.
year
2020
rev ($mm)
$2,750.37
EBITDA ($mm)
$196.43
EBIT ($mm)
$170.64
Net Income ($mm)
$116.35
Employees
1274
  • drill down
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Ticker: ENXTPA:TEP
 
 
 
 
 
 
 
 
Teleperformance SA
Teleperformance SA
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services.
year
2020
rev ($mm)
$6,450.89
EBITDA ($mm)
$980.59
EBIT ($mm)
$658.70
Net Income ($mm)
$376.33
Employees
331065
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Ticker: SRCL
 
 
 
 
 
 
 
 
Stericycle, Inc.
Stericycle, Inc.
Stericycle's primary business comprises of disposal services for medical and biohazardous waste. The Stericycle ExpertSOLUTIONS division provides the most comprehensive collection of brand protection services, including recall and retrieval services, mystery shopping, and sustainability solutions.
year
2018
rev ($mm)
$3,485.90
EBITDA ($mm)
$715.50
EBIT ($mm)
$459.60
Net Income ($mm)
Employees
22500
  • drill down
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Ticker: TSE:9715
 
 
 
 
 
 
 
 
transcosmos inc.
transcosmos inc.
transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.).
year
2016
rev ($mm)
$1,981.09
EBITDA ($mm)
$102.87
EBIT ($mm)
$78.08
Net Income ($mm)
$42.23
Employees
16401
  • drill down
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
  • watch
Ticker: TSEC:5388
 
 
 
 
 
 
 
 
Sercom
Sercom
With experience, know how and commitment to results, Sercom since 1993, provides services in the areas of sales and contact center relationships. Sercom is based in Brazil and is recognized as a company committed to the results expected by its customers.
year
2019
rev ($mm)
$1,066.38
EBITDA ($mm)
$52.55
EBIT ($mm)
$36.15
Net Income ($mm)
$32.87
Employees
4021
  • drill down
  • watch
Ticker: TSE:4708
 
 
 
 
 
 
 
 
Relia, Inc.
Relia, Inc.
Established in 1987, Relia, Inc. is a leading BPO service company based in Japan, providing customer support -- such as contact center, field operation, and web marketing -- services for Japanese blue-chip companies and multi-national enterprises.
year
2018
rev ($mm)
$975.20
EBITDA ($mm)
$82.14
EBIT ($mm)
$48.24
Net Income ($mm)
$30.18
Employees
10909
  • drill down
  • watch
Ticker: ASX:SLM
 
 
 
 
 
 
 
 
Salmat Ltd.
Salmat Ltd.
Salmat is a leading Australian marketing services business. They partner with their clients to help them with the constant pressure of acquiring and servicing their customers, week-in, week-out. With media, digital and customer service capabilities, Salmat has the right solutions for their clients.
year
2017
rev ($mm)
$333.12
EBITDA ($mm)
$14.46
EBIT ($mm)
$6.75
Net Income ($mm)
$3.26
Employees
3000
  • drill down
  • watch
Ticker: CXLL
 
 
 
 
 
 
 
 
Chatter Box Call Center Ltd.
Chatter Box Call Center Ltd.
Chatter Box Call Center operates a Business and Knowledge Process Outsourcing Technology/ IT company that is building out a platform which will play an active role in the IT-Telecom /BPO/ CRM /Contact Center industry globally.
year
2011
rev ($mm)
EBITDA ($mm)
($0.23)
EBIT ($mm)
($0.23)
Net Income ($mm)
Employees
200
  • drill down
  • watch
Ticker: SRT
 
 
 
 
 
 
 
 
StarTek Inc.
StarTek Inc.
StarTek, Inc. is a global Business Process Outsourcing (BPO) company dedicated to serving the needs of their clients. They help their clients manage the customer experience across the customer life cycle, resulting in enhanced customer retention and a higher return on customer investment.
year
2017
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
29807
  • drill down
  • watch
Ticker: SNX
 
 
 
 
 
 
 
 
SYNNEX Corporation
SYNNEX Corporation
SYNNEX Corporation, a Fortune 500 corporation, is a leading business process services company, servicing resellers, retailers and original equipment manufacturers in multiple regions around the world.
year
2018
rev ($mm)
$19,113.52
EBITDA ($mm)
$711.69
EBIT ($mm)
$525.97
Net Income ($mm)
$284.36
Employees
107400
  • drill down
  • watch
Ticker: TTEC
 
 
 
 
 
 
 
 
TeleTech Holdings, Inc.
TeleTech Holdings, Inc.
TeleTech, founded in 1982, is a leading global provider of analytics-driven, technology-enabled customer engagement solutions. They offer an integrated platform that combines consulting, technology, care and growth services to simplify and personalize interactions between people and brands.
year
2017
rev ($mm)
$1,395.69
EBITDA ($mm)
$171.04
EBIT ($mm)
$106.84
Net Income ($mm)
$48.09
Employees
49500
  • drill down
  • watch
Ticker: G
 
 
 
 
 
 
 
 
Genpact Ltd
Genpact Ltd
Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients. They think with design, dream in digital, and solve problems with data and analytics.
year
2020
rev ($mm)
$3,699.55
EBITDA ($mm)
$575.62
EBIT ($mm)
$434.20
Net Income ($mm)
$315.49
Employees
96300
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: WNS
 
 
 
 
 
 
 
 
WNS Global Services
WNS Global Services
WNS is a leading global business process management company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods.
year
2016
rev ($mm)
$585.82
EBITDA ($mm)
$90.83
EBIT ($mm)
$57.73
Net Income ($mm)
$58.63
Employees
32184
  • drill down
  • watch
Ticker: ADP
 
 
 
 
 
 
 
 
Automatic Data Processing, Inc.
Automatic Data Processing, Inc.
Automatic Data Processing, Inc., with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions. ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.
year
2018
rev ($mm)
$13,325.80
EBITDA ($mm)
$2,918.10
EBIT ($mm)
$2,540.50
Net Income ($mm)
$1,620.80
Employees
57000
  • drill down
  • watch