Like AVOKE

closed 6/1/2018 via GlobeNewswire

West Corporation, acquired AVOKE

See 3818 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired the assets of AVOKE from Raytheon Company. AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target parent: Raytheon Company
target: AVOKE
AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
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closed 1/13/2021 via BNC Analysis

August Equity Ltd., acquired Business Systems (UK) Ltd

See 4537 Comparable Transactions
synopsis: Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions, announced that private equity firm, August Equity has acquired a controlling interest in the company to enable an acceleration of their ambitious growth plans.
buyer: August Equity Ltd.
August Equity is a London based private equity firm investing companies with enterprise values between £10 - £100m. The firm invests in service-oriented companies in high-growth sectors of the UK mid-market, including healthcare, education, business services, and technology. "
 target: Business Systems (UK) Ltd
Business Systems is the UK’s largest independent provider of compliance, performance and workforce optimisation solutions to organisations with regulated or business critical interactions.
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closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired Angel.com Incorporated

See 3767 Comparable Transactions
synopsis: MicroStrategy® Incorporated has sold its subsidiary, Angel.com Incorporated, a leading provider of cloud-based customer experience management (CEM) solutions for interactive voice response and contact centers, to Genesys Telecommunications Laboratories, Inc.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,200 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
 target parent: MicroStrategy Inc.
target: Angel.com Incorporated
Angel, a subsidiary of MicroStrategy Inc., is a leading provider of cloud-based Customer Experience solutions for Interactive Voice Response and Contact Centers. These solutions enable organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence applications in the cloud.
price ($mm)
$111
rev ($mm)
$29
EBITDA ($mm)
EV / rev
3.8x
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

See 2041 Comparable Transactions
synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
 target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
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closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

See 2041 Comparable Transactions
synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
 target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
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announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

See 2689 Comparable Transactions
synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
 target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
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announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

See 1985 Comparable Transactions
synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,295.67)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
 target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
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closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

See 2041 Comparable Transactions
synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
 target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
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closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

See 2041 Comparable Transactions
synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
 target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
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closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

See 2065 Comparable Transactions
synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
 target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

See 2245 Comparable Transactions
synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
 target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
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closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

See 2041 Comparable Transactions
synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
 target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
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closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

See 4072 Comparable Transactions
synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
 target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
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closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

See 2041 Comparable Transactions
synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
 target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
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closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

See 3072 Comparable Transactions
synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
 target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
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closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

See 1983 Comparable Transactions
synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
 target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
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closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

See 2041 Comparable Transactions
synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
 target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
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closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

See 2245 Comparable Transactions
synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc. (OTCPK:NOVC:$5.18)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC. "
 target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
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announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

See 2041 Comparable Transactions
synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
 target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
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closed 10/11/2012 via Market Wire

Noble Systems Corporation, acquired Telstar Hosted Services

See 2041 Comparable Transactions
synopsis: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
buyer: Noble Systems Corporation
Noble Systems Corp is a global leader in unified contact centre technology solutions. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. "
 target parent: Williams & Gallagher
target: Telstar Hosted Services
TelStar Hosted Services Inc. is the only multi-vendor hosted call center solutions provider, offering a full product line of best-of-breed call center software solutions as a service to their clients.
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closed 6/1/2018 via GlobeNewswire

West Corporation, acquired AVOKE

See 3818 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired the assets of AVOKE from Raytheon Company. AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target parent: Raytheon Company
target: AVOKE
AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
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closed 8/13/2021 via GlobeNewswire

Intrado Corporation, acquired Hubb

See 133 Comparable Transactions
synopsis: Intrado Corporation, a global leader in technology-enabled services, has acquired Hubb, a leader in hybrid event management technology. Built by veteran event professionals, Hubb is a cloud-based software platform that simplifies the process for collecting, managing, and marketing event content.
buyer parent: Apollo Global Management
buyer: Intrado Corporation (WSTC:$2,285.72)
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Its solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable. "
 target: Hubb
Built by veteran event professionals, Hubb is a cloud-based software platform that simplifies the process for collecting, managing, and marketing event content.
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closed 1/27/2021 via PR Newswire

ContextLink, acquired Ambassador

See 1808 Comparable Transactions
synopsis: i2H has acquired Ambassador, a "Refer-a-Friend" platform that empowers marketers to increase customers, referrals, and revenue by leveraging word-of-mouth. Ambassador will operate as part of i2H's ContextLink, an end-to-end platform that gives brands the ability to personalize to their customer in their loyalty, reward, and offer programs.
buyer: ContextLink
ContextLink is an end-to-end platform that gives brands the ability to personalize to their customer in their loyalty, reward, and offer programs. It provides the Customer Data Platform (CDP) that connects people, data, and devices into a Graph Identity Engine across the digital and physical world. "
 target parent: Apollo Global Management
target: Ambassador
Ambassador empowers marketers to increase customers, referrals, and revenue by leveraging the power of word-of-mouth. Their flexible referral marketing software automates the process of enrolling, tracking, rewarding, and managing customers, affiliates, influencers, partners, and fans.
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closed 12/22/2020 via GlobeNewswire

Intrado Corporation, acquired Asparia, Inc.

See 310 Comparable Transactions
synopsis: Intrado Corporation, a global leader in technology-enabled services, announced that it has acquired Asparia, Inc., a leading provider of patient engagement solutions for health systems, hospitals, and medical practices.
buyer parent: Apollo Global Management
buyer: Intrado Corporation (WSTC:$2,285.72)
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Its solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable. "
 target: Asparia, Inc.
Asparia, Inc. is a leading provider of patient engagement solutions for health systems, hospitals, and medical practices. Asparia offers an easy-to-implement platform for healthcare providers to deliver advanced patient engagement capabilities across the patient care journey.
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announced 10/27/2020 via BusinessWire

Teleperformance SA, will acquire Health Advocate, Inc

See 8 Comparable Transactions
synopsis: Teleperformance, a leading global group in digitally integrated business services, is to acquire Health Advocate from Intrado Corporation, a global leader in technology-enabled services and portfolio company of funds managed by affiliates of Apollo Global Management, Inc. Health Advocate, Inc. offers healthcare advocacy and assistance services.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
 target parent: Apollo Global Management
target: Health Advocate, Inc
Health Advocate, Inc. offers healthcare advocacy and assistance services. The company provides claims denials, healthcare bills, payment arrangements, and physicians, hospitals, and healthcare provider advisory and consulting services.
price ($mm)
$690
rev ($mm)
$140
EBITDA ($mm)
$50
EV / rev
4.9x
EV / EBITDA
13.8x
closed 9/11/2020 via GlobeNewswire

Intrado Corporation, acquired Syn-Apps LLC

See 1793 Comparable Transactions
synopsis: Intrado Corporation, a leader in technology-enabled services, has acquired Syn-Apps LLC, a pioneer in Internet of Things and mass notification software. Intrado will leverage its longtime leadership position in school communications to further accelerate adoption of the Syn-Apps solution across K-12, higher education, and corporate environments.
buyer parent: Apollo Global Management
buyer: Intrado Corporation (WSTC:$2,285.72)
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Its solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable. "
 target: Syn-Apps LLC
Syn-Apps is a pioneer in Internet of Things (IoT) and mass notification software. Syn-Apps’ Revolution platform unites disparate on- and off-network communication devices into a single, easy-to-use interface to communicate critical information more efficiently, safely, and reliably.
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closed 8/3/2020 via GlobeNewswire

Intrado Corporation, acquired OnSIP

See 120 Comparable Transactions
synopsis: Intrado Corporation, a global leader in technology-enabled services, announced that it has acquired Junction Networks, Inc. d.b.a. OnSIP, a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers.
buyer parent: Apollo Global Management
buyer: Intrado Corporation (WSTC:$2,285.72)
Intrado Corporation is an innovative, cloud-based, global technology partner to clients around the world. Their solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information "
 target: OnSIP
Junction Networks, Inc. d.b.a. OnSIP, is a provider of Unified Communications as a Service (“UCaaS”) and collaboration solutions for small and mid-size (“SMB”) customers.
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closed 4/15/2019 via GlobeNewswire

West Corporation, acquired Notified

See 3227 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired NSO Group AB, d.b.a. Notified, a Swedish-based provider of a complete suite of cloud media monitoring and measurement tools.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target: Notified
Notified was formed to create a radically different social listening platform. Notified was founded based on the belief that businesses need smarter software that helps marketers get better insights from social data to better prove the value of marketing in social media.
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closed 10/3/2018 via GlobeNewswire

West Corporation, acquired Ambassador

See 1908 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired ZFERRAL, d.b.a. Ambassador, a cloud-based relationship marketing platform. Ambassador empowers marketers to increase customers, referrals and revenue by leveraging the power of word-of-mouth.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target parent: Ludlow Ventures LLC
target: Ambassador
Ambassador empowers marketers to increase customers, referrals and revenue by leveraging the power of word-of-mouth. Their marketer-friendly software simplifies referral marketing, automating the process of enrolling, tracking, rewarding and managing customers, affiliates, influencers and partners.
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closed 10/1/2018 via GlobeNewswire

West Corporation, acquired INXPO, Inc.

See 1993 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, has completed the acquisition of INXPO, a provider of feature-rich webcasting and online events for the enterprise. INXPO specializes in delivering interactive webcasts and online events to global audiences of any size to any device.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target: INXPO, Inc.
INXPO is a provider of feature-rich webcasting and online events for the enterprise. Their video platform is built upon a secure, reliable and scalable foundation that has powered thousands of digital events and touched millions of users.
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closed 6/29/2018 via Company Press Release

West Corporation, acquired FlowRoute

See 566 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired Seattle-based Flowroute, a leading software-centric service provider that supplies communication services and technology for cloud-based products.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target: FlowRoute
Flowroute, the first software-centric carrier, provides communication services and technology for cloud-based platforms. By providing businesses programmatic access to communications infrastructure services, Flowroute removes the complexity of introducing new communications solutions to market.
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closed 6/1/2018 via GlobeNewswire

West Corporation, acquired AVOKE

See 3818 Comparable Transactions
synopsis: West Corporation, a global leader in technology-enabled services, announced it has acquired the assets of AVOKE from Raytheon Company. AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 target parent: Raytheon Company
target: AVOKE
AVOKE enables complete visibility into a customer call from the first ring to call completion – across all interactive voice response (“IVR”) systems and transfers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/16/2018 via GlobeNewswire

West Corporation, purchased Public Relations Solutions & Digital Media Services from Nasdaq, Inc.

See 90 Comparable Transactions
synopsis: West Corporation has acquired the Public Relations Solutions and Digital Media Services from Nasdaq. The solutions and services consist of a portfolio of communication tools, media intelligence and multimedia services. The products and services include GlobeNewswire, webhosting, webcasting, media intelligence and an influencers database.
buyer parent: Apollo Global Management
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global leader in technology-enabled communication services that connect people and businesses around the world, helping its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of innovative solutions. "
 seller: Nasdaq, Inc. (NasdaqGS:NDAQ:$5,926.00)
The Public Relations Solutions and Digital Media Services is a comprehensive portfolio of communication tools, media intelligence and multimedia services for organizations. Nasdaq is a global provider of trading, clearing, exchange technology, listing, information and public company services.
price ($mm)
$335
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/2/2018 via GlobeNewswire

West Corporation, acquired PhoneTree

See 679 Comparable Transactions
synopsis: West Corporation, a leading global provider of technology-driven communication services, announced it has acquired the assets of PhoneTree, a provider of automated appointment reminder services and patient communication software to physician practices, enterprise healthcare organizations and other niche vertical markets.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services and safety services. "
 target: PhoneTree
PhoneTree is a provider of automated appointment reminder services and patient communication software to physician practices, enterprise healthcare organizations and other niche vertical markets. PhoneTree was founded in 1989 and has grown to serve thousands of customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2017 via GlobeNewswire

West Corporation, acquired ECaTS

See 31 Comparable Transactions
synopsis: West Corporation has acquired ECaTS, a division of DirectApps, Inc. ECaTS provides 911 SaaS-based network traffic monitoring and call reporting solutions for local and statewide agencies. They offer a platform that reports on all aspects of Public Safety Answering Point operations, providing a complete management information system.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services and safety services. "
 target parent: Direct Technology
target: ECaTS
ECaTS provides unified 911 SaaS-based network traffic monitoring and call reporting solutions for local and statewide agencies. They offer a platform that reports on all aspects of Public Safety Answering Point operations, providing a complete management information system for public safety clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2017 via BNC Analysis

West Corporation, acquired CallPointe

See 79 Comparable Transactions
synopsis: West Corporation, a global provider of communication and network infrastructure services, has acquired Callpointe.com, Inc., a provider of automated appointment messaging services for healthcare providers.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services & more."
 target: CallPointe
Callpointe is a customer-centric company that delivers common sense solutions; high-quality, custom patient communications for healthcare providers. Practice managers and healthcare organizations turn to Callpointe when they are committed to patient outreach.
price ($mm)
$26
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2017 via GlobeNewswire

West Unified Communications Services, purchased Cloud Collaboration Practice & Assets from Vocus Group Ltd

See 5641 Comparable Transactions
synopsis: West Corporation, a global provider of communication and network infrastructure services, announced it has completed the acquisition of the cloud collaboration practice and assets from Vocus Group in Australia. The acquired business assets and operations will be integrated into West's Unified Communications Services reportable segment.
buyer parent: West Corporation
buyer: West Unified Communications Services
West Unified Communications Services (formerly InterCall), a subsidiary of West Corporation, is the largest service provider specializing in collaboration and conference communications. They help companies be more productive by providing advanced audio, event, Web and video conferencing solutions. "
 seller: Vocus Group Ltd (ASX:VOC:$1,172.06)
Vocus Group's Cloud Collaboration Practice and Assets provides Cisco’s hosted Unified Communications stack in the Asia-Pacific region. Their facilities in Perth and Melbourne, Australia operates with a fully-dedicated and experienced personnel driving business development & support of clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/12/2016 via GlobeNewswire

West Corporation, acquired 911 ETC

See 1 Comparable Transactions
synopsis: West Corporation, a global provider of communication and network infrastructure services, announced it has acquired 911 ETC, Inc., a leading provider of E9-1-1 services for the enterprise. 911 ETC serves thousands of client sites, helping first responders pinpoint a caller’s location within a facility and organizations meet E9-1-1 regulations.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
 target: 911 ETC
911 ETC is the industry leader in the world of enhanced 911. A fully automated hosted, or SaaS solution enables 911 ETC to interface with virtually any administration platform in existence, providing a cost-effective and simple-to-implement plan and ongoing database management for the enterprise.
price ($mm)
$10
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/14/2016 via Company Press Release

West Corporation, acquired SynreVoice Technologies Inc.

See 80 Comparable Transactions
synopsis: West Corporation announced the acquisition of substantially all of the assets of Synrevoice Technologies, Inc., a leading provider of messaging and notification services to the K-12 education and commercial markets. Synrevoice, based in Markham, Ontario, has grown to serve thousands of school clients throughout the U.S. and Canada.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
 target: SynreVoice Technologies Inc.
Synrevoice provides a notification and communication SaaS platform used by K-12 educators. Their leading product, SchoolConnects, enables the delivery of daily attendance, special announcements, and school-wide messages to parents, staff, and school groups within schools and school districts.
price ($mm)
$9.30
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via BNC Analysis

West Corporation, acquired ClientTell Inc.

See 1053 Comparable Transactions
synopsis: West Corporation, the Omaha-based U.S. leader in telephone conference calls, announced that it has completed the acquisition of ClientTell Inc., a provider of automated notifications and lab reporting services to the health care industry. ClientTell will become part of West Corporation's interactive services line of business.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
 target: ClientTell Inc.
ClientTell is a leading provider of automated appointment reminders and patient notification solutions. Founded in 1999, ClientTell has grown to become one of the largest providers of automated notification and lab reporting services in the healthcare industry.
price ($mm)
$38
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

See 4072 Comparable Transactions
synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
 target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  
closed 5/12/2014 via PR Newswire

Dimension Data Holdings plc, acquired Teliris

See 55 Comparable Transactions
synopsis: In a move to expand its Managed Services for Visual Communications (MSVC) operations, Dimension Data announced that it has acquired 100% of Teliris, a privately-owned cloud video managed services business with offices in London, Connecticut and New York, for an undisclosed sum.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Dimension Data Holdings plc
Dimension Data plc is an ICT services and solutions provider that uses its technology expertise, global service delivery capability, and entrepreneurial spirit to accelerate the business ambitions of its clients. "
 target: Teliris
Teliris is one of the first industry pioneers to deliver cloud-based managed telepresence services, and provides immersive telepresence and videoconferencing services via its own proprietary platform, Lentaris. Peak 10 provides reliable IT infrastructure solutions to companies with a range of needs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2016 via Market Wire

GreatCall, Inc, acquired Healthsense, Inc.

See 282 Comparable Transactions
synopsis: GreatCall Inc., the leader in connected health for active aging, has acquired Healthsense, the leading provider of passive remote monitoring services for the senior care continuum. Healthsense helps senior care providers reduce costs, increase independence, and enhance caregiver and senior experiences.
buyer: GreatCall, Inc
GreatCall is the leader in connected health for active aging. With health and safety solutions for older adults and their family caregivers, GreatCall’s innovative suite of easy-to-use mobile products and award-winning approach to customer care helps aging consumers live more independent lives. "
 target: Healthsense, Inc.
Healthsense, the fastest growing provider of aging services technology, provides technology-enabled care solutions for the entire senior care continuum. Healthsense offers a full range of remote monitoring, emergency response, and wellness management solutions to senior care providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

See 834 Comparable Transactions
synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
 target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/16/2019 via BNC Analysis

Arrow Business Communications Limited, acquired Abica

See 5685 Comparable Transactions
synopsis: Arrow Business Communications has acquired Abica and its subsidiary PCR IT to extend its telecoms and IT services offering. The acquired firms have offices in Glasgow, further expanding Arrow’s presence in Scotland.
buyer: Arrow Business Communications Limited
Based In the UK, Arrow specializes in telephony, data, IT and energy solutions for businesses. It offers a diverse product range including hosted telephony and mobiles through to mobile device management, telephone systems, IT services, voice and data connectivity. "
 target: Abica
UK-based Abica have a range of innovative business broadband, mobile & telecoms products to suit businesses of all sizes. They offer solutions around connectivity, mobility, IoT and unified communications for both private and public sector organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/27/2012 via PR Newswire

Strategic Products and Services (SPS), acquired Jones Communications

See 57 Comparable Transactions
synopsis: Strategic Products and Services announced the acquisition of Texas-based Jones Communications. Jones Communications specializes in unified communications, data applications, wireless solutions, cabling and infrastructure.
buyer: Strategic Products and Services (SPS)
Strategic Products and Services (SPS) has helped companies across the globe boost revenues, overcome business obstacles and gain an edge on the competition. SPS designs, implements and supports technology solutions to help customers be more efficient and competitive in their markets. "
 target: Jones Communications
Jones Communications specializes in unified communications, data applications, wireless solutions, cabling and infrastructure. Jones' experience, knowledge base, certifications and resources make them well positioned to support Nortel clients through strategic consulting and maintenance services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/28/2011 via BNC Analysis

Complete Telecom, acquired Intellicom Ireland

See 221 Comparable Transactions
synopsis: Complete Telecom has acquired Intellicom Ireland. Intellicom Ireland Ltd designs, develops, and supports business communications solutions. The company offers enterprise telephony and contact center solutions.
buyer: Complete Telecom
Complete Telecom is one of Ireland’s leading enterprise providers of managed network and telecoms services. Its all-fibre next generation network and extensive experience of converged network infrastructure means it can deliver fully integrated connectivity. "
 target: Intellicom Ireland
Intellicom Ireland Ltd designs, develops, and supports business communications solutions. The company offers enterprise telephony and contact center solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/1/2012 via BusinessWire

Global Telecom & Technology, Inc., acquired nLayer Communications, Inc.

See 58 Comparable Transactions
synopsis: Global Telecom & Technology, Inc. announced the acquisition of privately-held, Chicago-based nLayer Communications, Inc. nLayer Communications is a leading provider of wholesale IP Transit, Data Transport, and Managed Networking Services in major markets throughout North America and Europe.
buyer: Global Telecom & Technology, Inc. (GTT:$1,680.30)
Global Telecom & Technology, Inc. (GTT) is a global network operator delivering managed data services to large enterprise, government and carrier customers in over 80 countries worldwide. GTT provides customers with innovative connectivity solutions by utilizing the company's own network assets. "
 target: nLayer Communications, Inc.
nLayer Communications, Inc. is a leading provider of wholesale IP Transit, Data Transport, and Managed Networking Services in major markets throughout North America and Europe. nLayer sets the new standard for affordable, high quality Internet services.
price ($mm)
$12
rev ($mm)
$15
EBITDA ($mm)
EV / rev
1.2x
EV / EBITDA
announced 3/8/2012 via BNC Analysis

Utility Telephone, will acquire Creative Interconnect Communications, LLC

See 58 Comparable Transactions
synopsis: Utility Telephone, Inc, the premier integrated provider of business telecommunications in California and Northern Nevada, announced a definitive agreement to acquire the customer base and network assets of San Carlos-based Metro Ethernet and Hosted VoIP provider Creative Interconnect Communications, LLC.
buyer: Utility Telephone
Founded in 1996 and headquartered in Stockton, CA, Utility Telephone provides business-to-business telephone and internet services focusing on competitive pricing, comprehensive product lines and long-term customer relationships. "
 target: Creative Interconnect Communications, LLC
Creative Interconnect Communications is a full service VoIP provider in the San Francisco Bay area. They offer Metro Ethernet and Hosted VoIP services across the United States.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2012 via BusinessWire

Avtex Solutions, LLC, purchased Contact Center and VoIP Division from Sage Innovations, LLC

See 934 Comparable Transactions
synopsis: Avtex, a provider of integrated, interaction solutions, announced the completion of the acquisition of the Contact Center and VoIP division of Sage Innovations, a respected technology solutions provider and Interactive Intelligence reseller based in Chesterfield, MO.
buyer parent: Pohlad Family Companies
buyer: Avtex Solutions, LLC
Providing multimedia contact center solutions since 1971, Avtex is an application and systems integration company that designs, deploys and supports contact center, IP telephony and unified messaging solutions, enabling organizations to embrace their customers. "
 seller: Sage Innovations, LLC
Based in Chesterfield, MO, Sage Innovations is a technology solutions provider focusing on Contact Center, VoIP, Virtualization, Storage and Infrastructure.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/16/2012 via Market Wire

United Network Services, Inc., acquired IPNetZone Communications, Inc.

See 57 Comparable Transactions
synopsis: UNSi has announced the acquisition of IPNetZone Communications, a privately-held global network provider based in New York providing Internet, multiprotocol label switching, VPLS, managed network and monitoring solutions to enterprise and carrier clients internationally.
buyer: United Network Services, Inc.
United Network Services (UNSi) is a leading provider of managed services for voice and data networks. UNSi provides a complete managed solution for IT professionals (CIO, IT Directors) so they can more efficiently manage the critical IT infrastructure of their business. "
 target: IPNetZone Communications, Inc.
IPNetZone Communications, Inc. is a rapidly growing, privately-held global network provider based in New York providing Internet, multiprotocol label switching, VPLS, managed network and monitoring solutions to enterprise and carrier clients internationally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/26/2012 via BusinessWire

ShoreTel Inc., acquired M5 Networks

See 58 Comparable Transactions
synopsis: ShoreTel, the leading provider of brilliantly simple premise and cloud-based business phone system and communication solutions with fully integrated unified communications (UC) and contact center capabilities, announced it has completed its acquisition of M5 Networks. ShoreTel adds M5’s hosted Unified Communications to its portfolio.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is the provider of brilliantly simple Unified Communication (UC) solutions based on its IP business phone system. With its UC solution, enterprises trade complexity for plug-and-play simplicity in integrated voice, video, data, and mobile communication. "
 target: M5 Networks
M5 Networks, the market leader in managed, hosted Voice-over-IP (VoIP), allows companies to work the way they want to, while connecting them to their customers, their applications and their businesses.
price ($mm)
$124
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/16/2012 via BusinessWire

j2 Global Communications, Inc., acquired Zimo Communications Ltd.

See 58 Comparable Transactions
synopsis: j2 Global, Inc., the provider of cloud services for business, announced that it has acquired Zimo Communications Ltd., the UK-based provider of Numberstore™ cloud voice services. From 0800 freephone to premium rate numbers, Numberstore offers a range of call tariffs and service plans for every organisation, regardless of size.
buyer: j2 Global Communications, Inc. (JCOM:$1,653.44)
Founded in 1995, j2 Global Communications, Inc. provides outsourced, value-added messaging and communications services to individuals and businesses around the world. j2 Global’s network spans more than 4,600 cities in 49 countries on six continents. "
 target: Zimo Communications Ltd.
Zimo Communications Ltd., based in the UK, is a leading telecoms innovator. Zimo is best known for its popular Numberstore site which provides non-geographic numbers and powerful online call management tools.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/19/2019 via Company Press Release

Destiny NV, acquired OZMO cloud communications

See 18 Comparable Transactions
synopsis: Belgian-based Destiny has acquired the Dutch OZMO cloud communications. OZMO specializes in cloud communication solutions for small and medium-sized enterprises through professional IT and telecom partners. OZMO supports partners with commercial tools and operational services to offer cloud communication solutions.
buyer: Destiny NV
Belgium-based Destiny is a provider of secure cloud communication solutions, focusing primarily on small and medium-sized innovative companies. With the Destiny cloud interaction platform, companies can communicate more efficiently from anywhere and with any device. "
 target: OZMO cloud communications
Netherlands-based OZMO cloud communications specialize in cloud communication solutions for small and medium-sized enterprises through professional IT and telecom partners. They support partners with commercial tools and operational services to offer a cloud communication solution to end customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/10/2008 via Company Press Release

BT Group plc, will acquire Wire One Technologies, Inc.

See 58 Comparable Transactions
synopsis: BT has agreed to acquire Wire One Holdings Inc. (“Wire One”), one of the leading providers of videoconferencing solutions in the United States. It is intended that Wire One will form the core of BT Conferencing’s video services unit.
buyer: BT Group plc (BT:$28,856.04)
BT is one of the world's leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services. "
 target parent: The Gores Group, LLC
target: Wire One Technologies, Inc.
Wire One Communications, with over 20 years of conferencing support expertise, is one of the recognized leaders in providing easy to use, reliable, and cost effective video communication solutions to customers.
price ($mm)
rev ($mm)
$140
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/18/2021 via Company Press Release

Twilio, acquired ValueFirst

See 51 Comparable Transactions
synopsis: ValueFirst, an enterprise communication platform company that connects businesses with their consumers, has been acquired by Twilio, a leading cloud communications and customer engagement platform.
buyer: Twilio (TWLO:$1,986.90)
Twilio powers the future of business communications and is used by millions of developers. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use. "
 target: ValueFirst
Founded in 2003, ValueFirst is an enterprise communication platform company that connects businesses with their consumers. They enable intelligent conversations across telecom and internet channels through their communication platforming enabling circa 4 Billion interactions a month.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/15/2020 via GlobeNewswire

Sinch AB, will acquire ACL Mobile

See 55 Comparable Transactions
synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, is to acquire ACL Mobile Limited, a leading communications platform provider to businesses in Southeast Asia. Their platform enables large and leading enterprises to engage their customers over multiple channels including SMS, voice, email, IP messaging and WhatsApp.
buyer: Sinch AB (OM:SINCH:$1,362.30)
Sweden-based Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. "
 target: ACL Mobile
ACL Mobile is a leading communications platform provider to businesses in Southeast Asia. Their platform enables large and leading enterprises to engage their customers over multiple channels including SMS, voice, email, IP messaging and WhatsApp.
price ($mm)
$71*
rev ($mm)
$65
EBITDA ($mm)
$6
EV / rev
1.3x
EV / EBITDA
13.6x
closed 3/6/2019 via Company Press Release

Commify, acquired TextAnywhere

See 51 Comparable Transactions
synopsis: Commify, the company behind a global portfolio of business messaging brands, has announced the acquisition of TextAnywhere from Stericycle Inc. TextAnywhere is a text/SMS messaging service provider in the UK. They provide and develop ever-improving and wide ranging text-messaging solutions to businesses.
buyer: Commify
UK's Commify is the team behind a global portfolio of business messaging brands. Commify provides SMS, voice, web, IP/OTT, email and intelligent multichannel messaging services both on a self-serve basis (through an online platform or API), and as a tailored solution to more complex needs. "
 target parent: Stericycle, Inc.
target: TextAnywhere
TextAnywhere is a text/SMS messaging service provider in the UK. They provide and develop ever-improving and wide ranging text-messaging solutions to businesses.
price ($mm)
rev ($mm)
$16
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/28/2018 via BNC Analysis

LINK Mobility AS, acquired HSL Mobile

See 50 Comparable Transactions
synopsis: LINK Mobility Group AS, Norway's leading and fastest growing provider of B2C mobile messaging and mobile services, has acquired HSL Mobile, a reputable and highly reliable mobile messaging provider for organizations in the UK, with its own carrier connected SMSC.
buyer parent: ABRY Partners, LLC
buyer: LINK Mobility AS (OB:LINK:$424.51)
Headquartered in Norway, LINK Mobility Group AS is Europe’s leading provider within mobile communications, specializing in messaging, digital services and data intelligence. The Group offers a wide range of innovative and scalable solutions across industries and sectors. "
 target: HSL Mobile
HSL Mobile is known as a reputable and highly reliable mobile messaging provider for organizations in the UK, with its own carrier connected SMSC. The HSL SMS gateway provides reliable and fast business SMS services that enable organizations to send and receive SMS messages.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/17/2018 via BNC Analysis

Artilium Plc, acquired interactive digital media GmbH

See 51 Comparable Transactions
synopsis: Belgian telecoms service provider Artilium announced it has acquired Interactive Digital Media (IDM), a Germany-based provider of cloud communications services. IDM provides highly reliable and cost efficient cloud communication services on a global scale to mobile operators, mobile service providers and businesses across all industries.
buyer: Artilium Plc (AIM:ARTA:$12.84)
Artilium is a leading Mobile Virtual Network Enabler (MVNE) through its own state of the art Cloud platform. They provide a fully branded mobile offering complete with sim cards and a control panel. "
 target: interactive digital media GmbH
Interactive Digital Media GmbH (IDM) specializes in worldwide SMS transmission, mobile and telecommunication services. IDM provides highly reliable and cost efficient cloud communication services on a global scale to mobile operators, mobile service providers and businesses across all industries.
price ($mm)
$4.25
rev ($mm)
$6
EBITDA ($mm)
EV / rev
0.7x
EV / EBITDA
announced 12/27/2017 via Company Press Release

LINK Mobility AS, will acquire Simple SMS Group

See 51 Comparable Transactions
synopsis: LINK Mobility Group, a provider of B2C mobile messaging and services, has entered into a definitive agreement for the acquisition of the Austrian mobile messaging companies Simple SMS GmbH and Simple SMS Wholesale GmbH (together Simple SMS Group). Simple SMS Group offers secure SMS messaging whether online, via email or http, XML or smtp interface.
buyer: LINK Mobility AS (OB:LINK:$424.51)
LINK Mobility Group is one of Europe’s leading providers within mobile communications, specialized in mobile messaging services, mobile solutions and mobile data intelligence. The Group offers a wide range of scalable services and solutions across industries and sectors. "
 target: Simple SMS Group
Based in Austria, Simple SMS Group is a specialist in web based platform & services for a huge range of professional mobile messaging for business customers. Simple SMS offers simple, fast and secure SMS messaging solutions for their users, whether online, via email or http, XML or smtp interface.
price ($mm)
$2.37
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
1.0x
EV / EBITDA
6.3x
Pages:  

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Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: ADAT
 
 
 
 
 
 
 
 
AuthentiDate Holding Corp
AuthentiDate Holding Corp
Authentidate® is a worldwide provider of secure workflow management software and web-based services. The company's automated and trusted workflow solutions enable enterprises and office professionals to employ rules-based electronic forms and web and fax based communication capabilities.
year
2011
rev ($mm)
$2.80
EBITDA ($mm)
($16.56)
EBIT ($mm)
($18.07)
Net Income ($mm)
Employees
37
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Ticker: AIM:GBO
 
 
 
 
 
 
 
 
Globo Plc
The Globo Group has established itself as one of the market leaders in the Greek ICT market. It provides e-business and telecom software products and related services to the private and governmental sectors in Greece as well as developing and operating broadband wired and wireless networks.
year
2013
rev ($mm)
$97.49
EBITDA ($mm)
$43.39
EBIT ($mm)
$35.60
Net Income ($mm)
$34.53
Employees
165
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
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Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
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Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
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Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
SurveyMonkey
SurveyMonkey
SurveyMonkey is the world’s leading online survey platform, with more than 2 million survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
year
2021
rev ($mm)
$408.09
EBITDA ($mm)
($70.95)
EBIT ($mm)
($92.30)
Net Income ($mm)
Employees
1367
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Ticker: LTRX
 
 
 
 
 
 
 
 
Lantronix
Lantronix
Lantronix Inc. is a global provider of secure turnkey solutions for the Internet of Things (IoT) and Remote Environment Management (REM), offering Software as a Service (SaaS), connectivity services, engineering services and intelligent hardware.
year
2021
rev ($mm)
$68.24
EBITDA ($mm)
$1.18
EBIT ($mm)
($2.67)
Net Income ($mm)
Employees
242
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Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
year
2021
rev ($mm)
$20.26
EBITDA ($mm)
($5.02)
EBIT ($mm)
($5.19)
Net Income ($mm)
Employees
150
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
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Ticker: OTCPK:LFER
 
 
 
 
 
 
 
 
Life on Earth, Inc.
Life on Earth, Inc.
Life on Earth is a cloud enterprise software developer. Life on Earth's mission is to rapidly grow their cloud based software and technology solutions to enable secure, smart, compliant and maintainable enterprise business solutions. The company focuses on fast emerging technologies.
year
2020
rev ($mm)
$0.04
EBITDA ($mm)
($0.84)
EBIT ($mm)
($0.93)
Net Income ($mm)
Employees
3
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Ticker: BLIN
 
 
 
 
 
 
 
 
Bridgeline Digital, Inc.
Bridgeline Digital, Inc.
Bridgeline Digital is developer of the award-winning iAPPS Web Engagement Platform and related interactive solutions. The iAPPS platform integrates Web Content Management, eCommerce, eMarketing, and web Analytics capabilities within the heart of mission critical websites or eCommerce web stores.
year
2021
rev ($mm)
$11.05
EBITDA ($mm)
$1.57
EBIT ($mm)
$0.66
Net Income ($mm)
Employees
39
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Ticker: JSE:MTN
 
 
 
 
 
 
 
 
MTN Group
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. They offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services.
year
2018
rev ($mm)
$9,278.65
EBITDA ($mm)
$3,431.93
EBIT ($mm)
$1,956.24
Net Income ($mm)
$236.62
Employees
17054
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Ticker: ENXTPA:EN
 
 
 
 
 
 
 
 
Bouygues SA
Bouygues SA
Bouygues is a diversified group, structured by a strong corporate culture and whose businesses are organized around three activities: Construction with Bouygues Construction (BTP and Energies & Services), Bouygues Immobilier and Colas (Routes), Telecoms with Bouygues Telecom and Media with TF1.
year
2020
rev ($mm)
$41,613.59
EBITDA ($mm)
$3,421.80
EBIT ($mm)
$1,279.78
Net Income ($mm)
$843.36
Employees
133197
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Ticker: LVLT
 
 
 
 
 
 
 
 
Level 3 Communications, Inc.
Level 3 Communications, Inc.
Level 3 Communications is an international provider of fiber-based communications services. Enterprise, content, wholesale and government customers rely on Level 3 to deliver services with an industry-leading combination of scalability and value over an end-to-end fiber network.
year
2010
rev ($mm)
$3,651.00
EBITDA ($mm)
$788.00
EBIT ($mm)
($88.00)
Net Income ($mm)
Employees
5500
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Ticker: GTT
 
 
 
 
 
 
 
 
Global Telecom & Technology, Inc.
Global Telecom & Technology, Inc.
Global Telecom & Technology, Inc. operates a global Tier 1 IP network connecting to any location in the world and with any application in the cloud. Their cloud networking services provide a better way for multinational clients to embrace the cloud.
year
2019
rev ($mm)
$1,680.30
EBITDA ($mm)
$385.40
EBIT ($mm)
$151.00
Net Income ($mm)
Employees
3000
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Ticker: LSE:DAY
 
 
 
 
 
 
 
 
Daisy Group plc
Daisy Group plc
Daisy is a fast-growing independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. It offers network services, such as fixed line and rentals, number translation, and select services.
year
2014
rev ($mm)
$533.62
EBITDA ($mm)
$79.82
EBIT ($mm)
($12.30)
Net Income ($mm)
Employees
1545
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Ticker: XTRA:QSC
 
 
 
 
 
 
 
 
QSC AG
QSC AG
QSC AG is a service provider for voice and data communication, as well as ICT services. It is the first provider to operate an Open Access platform in Germany, which unites a wide range of broadband technologies to offer national and international site networking, including Managed Services.
year
2020
rev ($mm)
$217.47
EBITDA ($mm)
($26.72)
EBIT ($mm)
($42.82)
Net Income ($mm)
$80.54
Employees
860
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Ticker: ASX:OTW
 
 
 
 
 
 
 
 
Over the Wire Holdings Limited
Over the Wire Holdings Limited
Over the Wire is a Telecommunications and IT solution provider in Australia. Over the Wire specializes in converged voice and data networks, data centres, and hosted infrastructure solutions for corporate clients. Their core offerings include data networks, voice, managed cloud, and colocation.
year
2020
rev ($mm)
$62.73
EBITDA ($mm)
$10.94
EBIT ($mm)
$5.45
Net Income ($mm)
$3.60
Employees
0
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Ticker: ASX:5GN
 
 
 
 
 
 
 
 
5G Networks Limited
5G Networks offers a level of broadband services that businesses can rely upon to succeed. They provide state of the art services ranging from Integrated Fibre and Wireless, High Speed Internet Access and Cloud Computing Services.
year
2020
rev ($mm)
$45.35
EBITDA ($mm)
$2.39
EBIT ($mm)
($0.24)
Net Income ($mm)
Employees
0
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Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
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Ticker: NGM:INFRA
 
 
 
 
 
 
 
 
InfraCom Group AB
InfraCom Group AB
InfraCom is a leading player in IT infrastructure. The company owns, operates and develops high-quality services in cloud-based telephony, cloud-based IT services, data centers, as well as data communication and Internet access to customers who demand high operational and data security.
year
2020
rev ($mm)
$23.21
EBITDA ($mm)
$4.70
EBIT ($mm)
$2.43
Net Income ($mm)
$1.19
Employees
0
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Ticker: JSE:TLM
 
 
 
 
 
 
 
 
TeleMasters Holdings Limited
TeleMasters Holdings Limited
TeleMasters Holdings Limited is celebrating 23 years in the telecommunications services industry. TeleMasters delivers full digital SIP-based telecommunication connectivity voice services across South Africa to SMEs and enterprise clients.
year
2019
rev ($mm)
$5.20
EBITDA ($mm)
$0.26
EBIT ($mm)
($0.04)
Net Income ($mm)
$0.12
Employees
50
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Ticker: BIT:ACO
 
 
 
 
 
 
 
 
Acotel Group S.p.A.
Acotel Group S.p.A.
Acotel Group SpA is an Italy-based company operating in the information and communications technology (ITC) sector. Acotel is structured into three business areas, Acotel TLC, Acotel Interactive, and Acotel TLC.
year
2015
rev ($mm)
$72.98
EBITDA ($mm)
($15.02)
EBIT ($mm)
($17.58)
Net Income ($mm)
Employees
293
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Ticker: TSE:3778
 
 
 
 
 
 
 
 
SAKURA Internet Inc.
SAKURA Internet Inc.
SAKURA Internet is a Japanese company that offers high quality internet services centered on data centers. Their data centers have high availability and provide high-capacity and high-speed internet connections. SAKURA Internet offers diverse services to meet the needs of their client's business.
year
2018
rev ($mm)
$156.66
EBITDA ($mm)
$29.06
EBIT ($mm)
$6.71
Net Income ($mm)
$3.26
Employees
563
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Ticker: AIM:ADT
 
 
 
 
 
 
 
 
AdEPT Telecom plc
AdEPT is a telecommunications provider. They unite communication and innovation through the use of technology. They deliver products and services that help businesses to grow, be competitive, increase profitability and improve the way they communicate with their customers and their employees.
year
2018
rev ($mm)
$59.27
EBITDA ($mm)
$12.06
EBIT ($mm)
$7.76
Net Income ($mm)
$5.02
Employees
200
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Ticker: OTCPK:PVSP
 
 
 
 
 
 
 
 
Pervasip Corp.
Pervasip Corp.
Pervasip is a new generation communications company providing wholesale and retail Voice over Internet Protocol (VoIP) services. Pervasip is focusing its resources on the growth of its wholly owned subsidiary, VoX Communications.
year
2014
rev ($mm)
$0.70
EBITDA ($mm)
EBIT ($mm)
($1.11)
Net Income ($mm)
Employees
5
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