Like Temkin Group

closed 10/24/2018 via BNC Analysis

Qualtrics, acquired Temkin Group

synopsis: Qualtrics, a computer software company that develops solutions for data collection and analytics has announced the acquisition of the leading customer experience (CX) thought leader, Temkin Group. Temkin Group is a leading CX research, consulting and training firm using their solutions to help accelerate some of the world's largest brand's.
buyer: Qualtrics (:$894.40)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform. "
target: Temkin Group
Temkin Group is a leading customer experience (CX) research, consulting, and training firm. Using CX thought leadership and understanding the dynamics of an organization they help lead some of the world's largest brands toward customer-centricity and build loyalty between the customer and the brand.
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closed 1/22/2021 via PR Web

BrainStation, acquired Wyncode

synopsis: BrainStation has acquired Wyncode, Florida’s leading coding and user experience (UX) design bootcamp. With the acquisition, BrainStation takes on a leadership position in the Florida digital skills training market, offering a suite of full-time bootcamps including Web Development, UX Design, Data Science, and Digital Marketing.
buyer parent: Konrad Group
buyer: BrainStation
BrainStation is the global leader in digital skills training and workforce transformation, with corporate training, award-winning bootcamps, certificate courses, industry-leading events, and more, both online and at state-of-the-art campuses in cities such as New York, Miami, London, and Vancouver. "
target: Wyncode
Wyncode is a tech training bootcamp immersing students in a demanding and inspiring learning environment engineered to develop successful coders with business acumen. Wyncode has graduated nearly 1,000 students and established itself as the premier provider of digital skills training in Florida.
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closed 10/10/2018 via BNC Analysis

Davies Group Limited, acquired Ember Group

synopsis: Davies announces the acquisition of Ember Group Limited, a leading customer experience (CX) consulting and digital solutions business. Ember provides CX consulting, analytics, training and specialist resourcing to major brands operating across a range of highly regulated and international markets, including insurance, and financial services.
buyer parent: HGGC, LLC
buyer: Davies Group Limited
Davies Group is a multi-award winning operations management, consulting and digital solutions provider to organizations in highly regulated markets. Davies’ core services include: claims solutions, insurance services, complaints handling and compliance & regulatory services. "
target: Ember Group
Ember Group was established in 2010, and is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally.
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closed 3/20/2013 via BusinessWire

StarTek Inc., acquired Ideal Dialogue

synopsis: StarTek, a provider of business process outsourcing solutions announced the acquisition of Ideal Dialogue, Co. Ideal Dialogue provides solutions for companies focused on improving their customers’ experience. The company will function as a separate division of StarTek.
buyer: StarTek Inc. (SRT:$0.00)
StarTek, Inc. is a global provider of business process outsourcing services with approximately 10,200 employees, whom they refer to as Brand Warriors who have been committed to making a positive impact on their clients’ business results. "
target: Ideal Dialogue
Ideal Dialogue provides solutions that improve hiring, training, leadership development, quality monitoring, and executive insight to enable customer management organizations to consistently create engaging conversations with customers.
price ($mm)
$1.50
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closed 6/9/2021 via BNC Analysis

Masai School, acquired Design Shift Academy

synopsis: Education startup Masai School, which offers online courses in web and mobile app development, has acquired Design Shift Academy, an institute that provides guidance on user interface and user experience design. Both schools are based in India.
buyer: Masai School
Masai School is an education startup which offers online courses in web and mobile app development. They are based in India. "
target: Design Shift Academy
Design Shift Academy is a UI/UX design agency, specializing in User Research, User Experience Design (UX), User Interface Design (UI) and Mobile & Front end development.
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closed 5/11/2012 via BusinessWire

Formastrat SA, acquired Luxury Attitude

synopsis: The Paris-based INSEEC Group, part of the Career Education Corporation, expanded its executive education curricula with the acquisition of the corporate training firm Luxury Attitude, a provider of service and customer relations training for premium and luxury companies.
buyer parent: Career Education Corporation
buyer: Formastrat SA
Formastrat, also known as INSEEC Group, operates management and communication schools and colleges in France. The company offers French, American, and international management courses, including undergraduate, graduate, and master’s degree programs. "
target: Luxury Attitude
Founded by Erik Perey and Lionel Meyer, Luxury Attitude provides training services to prestigious clients, such as Louis Vuitton, Audi, Plaza Athénée, Hotel Metropole de Monaco, Hotel Meurice, Nespresso and Air France.
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closed 7/28/2020 via BNC Analysis

themission, acquired Innovationbubble

synopsis: Mission is pleased to announce the acquisition of Innovationbubble, the international psychological insights and behavioural solutions consultancy. Their award-winning approach investigates the reason for a customers’ and employees'​ behavior, providing businesses with the insight they need.
buyer: themission (AIM:TMMG:$183.53)
Mission is a technology-embraced marketing communications and advertising group delivering digital, brand, marketing, advertising and full service communications. themission employs more than 1,000 people across the UK, Asia and the US, and works with some of the world’s leading brands. "
target: Innovationbubble
Innovationbubble is the international psychological insights and behavioral solutions consultancy. Their award-winning approach investigates the reason for a customers’ and employees'​ behavior, providing businesses with the insight they need.
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announced 1/24/2019 via BusinessWire

UserTesting, will acquire UserMuse

synopsis: UserTesting, the leading on-demand Human Insight Platform, announced it has entered an agreement to acquire UserMuse, a market research service designed for businesses that target corporate customers and institutions.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: UserMuse
UserMuse is a market research service designed for businesses that target corporate customers and institutions. UserMuse makes it easy for B2B tech companies and UX agencies to recruit user testers in their target niche. They are located in Alexandria, Virginia.
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announced 1/21/2015 via PR Web

TCELab LLC will be merged with AnalyticsWeek,

synopsis: AnalyticsWeek and TCELab announced that the two companies have entered into a definitive merger agreement for AnalyticsWeek to commence a cash offer to acquire TCELab, a customer experience research company. AnalyticsWeek emerged as part of a massive community effort to build an ecosystem for big data analytics driven businesses and professionals.
buyer: AnalyticsWeek
AnalyticsWeek emerged as part of a massive community effort to build an ecosystem for big data analytics driven businesses and professionals. AnalyticsWeek service offering includes community events to spread awareness on analytics, cutting edge market research in data analytics and more. "
target: TCELab LLC
TCELab is reimagining the industry of CEM by standing at the intersection of big data and customer loyalty science. They are about creating and enhancing enterprise CEM programs, and ensuring they confidently drive business strategy decisions that focus resources on accelerated growth.
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announced 7/29/2020 via BNC Analysis

Beyond Commerce, Inc., will acquire E.G. Insight

synopsis: Beyond Commerce, Inc., a provider of B2B internet marketing analytics, technologies, and services, will acquire all of the equity of E.G. Insight, Inc., a St. Paul, Minnesota based customer and provider of employee data analytics. Beyond Commerce will incorporate E.G. Insights offerings with its solutions to cross-sell to customers.
buyer: Beyond Commerce, Inc. (OTCPK:BYOC:$5.83)
Beyond Commerce is focused on the acquisition of big data companies in global B2B internet marketing analytics, technologies, and services. The company develops and deploys disruptive strategic software technology that builds on organic growth potential and exploits cross-selling opportunities. "
target: E.G. Insight
E.G. Insight helps organizations gather actionable feedback through employee data analytics, guiding leaders to confident business decisions that drive success. E.G. Insight's offerings include The Customer Review process, Employee Surveys, Market Studies, Talk2 Employee Interviews, and more.
price ($mm)
rev ($mm)
$1
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/14/2017 via BusinessWire

SurveyVitals, Inc., acquired Novaetus, Inc.

synopsis: SurveyVitals, Inc., a healthcare analytics company specializing in patient satisfaction surveys, announced it has acquired Novaetus, Inc., an administrator of CMS-certified "Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys.
buyer: SurveyVitals, Inc.
SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. SurveyVitals provides intuitive, in-depth reporting via online client portals and a benchmark of over 5 million completed surveys. "
target: Novaetus, Inc.
Novaetus, Inc. is an administrator of CMS-certified "Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients.
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closed 12/16/2015 via BNC Analysis

C.S.I.A. Enterprises Pty Ltd., acquired Customer Service Institute of Australia Limited

synopsis: Pioneer education firm Vocation sold the Customer Service Institute of Australia to C.S.I.A Enterprises Pty Ltd. The Customer Service Institute of Australia was established in 1997 as the nation’s peak customer service body to provide education, certification and recognition to organisations and individuals in the field of service excellence.
buyer: C.S.I.A. Enterprises Pty Ltd.
C.S.I.A Enterprises Pty Ltd was formed in December 2015 by Steven Brett and Samuel Blaxland to acquire Customer Service Institute of Australia Limited. The company is located in Baulkham Hills, Australia. "
target parent: Vocation Limited
target: Customer Service Institute of Australia Limited
The Customer Service Institute of Australia (CSIA) provides education, certification and recognition to organisations and individuals in the field of service excellence. CSIA is driven by and committed to the development of people, systems and standards to improve customer service.
price ($mm)
$0.23
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closed 7/19/2012 via PR Newswire

Miller Heiman, Inc., acquired Impact Learning Systems

synopsis: Miller Heiman, the leader in global sales performance, announced that it has acquired Impact Learning Systems of San Luis Obispo, California. Impact Learning Systems is the industry leader in skills-based customer service, telephone sales, and field-service training.
buyer parent: Sterling Investment Partners
buyer: Miller Heiman, Inc.
Miller Heiman delivers timely customer-centric solutions tied to proven, research-based strategies and processes that help firms of all sizes win complex sales. Miller Heiman is a worldwide leader in sales performance with programs in 20 languages. "
target: Impact Learning Systems
Impact Learning Systems is the industry leader in skills-based customer service, telephone sales, and field-service training. Impact Learning Systems' programs teach critical communication skills while building team spirit and a positive work environment.
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closed 7/7/2005 via PR Newswire

CMP Media LLC, acquired Incoming Calls Management Institute

synopsis: United Business Media today announced that its CMP Media subsidiary has acquired the US based Incoming Calls Management Institute ("ICMI") for $3.75m. In 2004 ICMI generated revenue of $4.1m and EBITDA of $0.6m.
buyer parent: United Business Media PLC
buyer: CMP Media LLC
A subsidiary of UK-based United Business Media (formerly United News & Media), CMP Media is one of the world's top technology publishers. Its stable of offerings includes controlled-circulation magazines distributed free (CRN) and subscription-based (InformationWeek). "
target: Incoming Calls Management Institute
Incoming Calls Management Institute (ICMI), based in Annapolis, Maryland, offers the most comprehensive training programs and educational resources available for call center management professionals. Established in 1985 and the first to offer training on incoming call center management, ICMI has gro
price ($mm)
$3.75
rev ($mm)
$4
EBITDA ($mm)
$1
EV / rev
0.9x
EV / EBITDA
6.3x
closed 12/22/2021 via Company Press Release

Numerator, acquired Hatchtank

synopsis: Numerator, a data and tech company serving the market research space, has acquired Canada-based HatchTank, a tech-enabled mobile qualitative survey company. The acquisition of HatchTank expands Numerator’s capabilities across qualitative, quantitative, and panel-based consumer research, powered by advanced technology.
buyer parent: Bain Capital
buyer: Numerator
Numerator is a data and tech company bringing speed and scale to the market research space. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. "
target: Hatchtank
Based in Canada, HatchTank is a next-generation qualitative research platform that blends the best research tools into a flexible, dynamic, results-oriented platform that works across multiple devices and operating systems.
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closed 8/31/2021 via Company Press Release

Udemy, acquired CorpU

synopsis: Udemy has acquired CorpU, an online leadership development platform that delivers cohort-based immersive learning experiences and access to world-class experts. The acquisition deepens Udemy’s learning offerings with CorpU’s immersive experiences to deliver transformational learning that fosters innovation, leadership, and business agility.
buyer: Udemy
Udemy is a leading destination for learning and teaching online. The Udemy marketplace platform, with thousands of up-to-date courses in dozens of languages, provides the tools learners, instructors, and enterprises need to achieve their goals and reach their full potential. "
target: CorpU
CorpU provides online, cohort-based leadership development programs that foster collaboration, drive impact, and accelerate organizational growth. Programs are designed and facilitated by top faculty from leading universities.
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closed 3/2/2021 via Company Press Release

Accenture, acquired Cirrus Group

synopsis: Accenture has acquired Cirrus, a trusted provider of leadership development, strategic employee engagement, and brand and communications programs. They work with leading UK and global companies who are dealing with complex challenges in competitive markets.
buyer: Accenture (ACN:$53,736.36)
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Accenture offers Strategy and Consulting, Interactive, Technology, and Operations services powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. "
target: Cirrus Group
Cirrus is a trusted provider of leadership development, strategic employee engagement, and brand and communications programmes. They work with leading UK and global companies who are dealing with complex challenges in competitive markets.
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closed 2/3/2021 via BNC Analysis

AICPA, acquired Business Learning Institute, Inc.

synopsis: The Association of International Certified Professional Accountants (AICPA) has acquired the Business Learning Institute (BLI) from MACPA. Business Learning Institute (BLI) is the strategic learning partner and talent management consultancy for organizations worldwide.
buyer: AICPA
The Association of International Certified Professional Accountants (AICPA) is the most influential body of professional accountants, combining the strengths of the American Institute of CPAs (AICPA) and the Chartered Institute of Management Accountants (CIMA). "
target parent: Maryland Association of CPAs
target: Business Learning Institute, Inc.
Business Learning Institute (BLI) is the strategic learning partner and talent management consultancy for organizations worldwide. BLI is a center facilitating the development of competencies and strategic knowledge required for leadership in today’s rapidly-changing business environment.
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closed 10/9/2019 via BNC Analysis

Permira, acquired Centro de Estudios Garrigues

synopsis: Permira, a global investment firm, has acquired a majority stake in Centro de Estudios Garrigues from Garrigues, an international legal and tax services firm. Centro de Estudios Garrigues is a training centre in Spain. The centre provides training for law and business. They offer programs for business law practice, tax advice, HR, and more.
buyer: Permira
Permira is a global investment firm. Founded in 1985, the firm advises funds with a total committed capital of approximately US$38.5bn (€33bn) and makes long-term investments, including majority control investments as well as strategic minority investments. "
target parent: Garrigues
target: Centro de Estudios Garrigues
Centro de Estudios Garrigues is a leading training centre in Spain. Centro de Estudios Garrigues provides specialized training for law and business. They offer programs for business law practice, tax advice, human resources, compensation and benefits, corporate compliance, and more.
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closed 4/6/2017 via BusinessWire

Gartner, Inc., acquired CEB Global

synopsis: Gartner, Inc., the world’s leading information technology research and advisory company, announced that it has completed its acquisition of CEB Inc., the industry leader in providing best practice and talent management insights.
buyer: Gartner, Inc. (IT:$4,051.88)
Gartner, Inc. is the world's leading information technology research and advisory company. They deliver the technology-related insight necessary for their clients to make the right decisions, every day. "
target: CEB Global (CEB:$938.58)
CEB is a best practice insight and technology company. In partnership with leading organizations around the globe, CEB develop innovative solutions to drive corporate performance. CEB equips leaders at more than 10,000 companies with the intelligence to manage talent, customers and operations.
price ($mm)[EV]
$2,600 [$3,300]
rev ($mm)
$950
EBITDA ($mm)
$200
EV / rev
3.5x
EV / EBITDA
16.5x
closed 10/24/2018 via BNC Analysis

Qualtrics, acquired Temkin Group

synopsis: Qualtrics, a computer software company that develops solutions for data collection and analytics has announced the acquisition of the leading customer experience (CX) thought leader, Temkin Group. Temkin Group is a leading CX research, consulting and training firm using their solutions to help accelerate some of the world's largest brand's.
buyer: Qualtrics (:$894.40)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform. "
target: Temkin Group
Temkin Group is a leading customer experience (CX) research, consulting, and training firm. Using CX thought leadership and understanding the dynamics of an organization they help lead some of the world's largest brands toward customer-centricity and build loyalty between the customer and the brand.
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announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
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closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
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announced 11/12/2018 via BNC Analysis

SAP SE, will acquire Qualtrics

synopsis: SAP, a technology company that develops enterprise application software for companies and industries across diverse sectors, announced that it has agreed to acquire Qualtrics, a computer software company that develops solutions for data collection and analytics.
buyer: SAP SE (SAP:$32,136.42)
SAP is a technology company that develops enterprise application software for companies and industries across diverse sectors. The company offers solutions for asset management, commerce, finance, human resources, manufacturing and sustainability as well as research and development, and engineering."
target: Qualtrics (:$894.40)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform.
price ($mm)
$8,000
rev ($mm)
$372
EBITDA ($mm)
$12
EV / rev
21.5x
EV / EBITDA
688.5x
closed 10/24/2018 via BNC Analysis

Qualtrics, acquired Temkin Group

synopsis: Qualtrics, a computer software company that develops solutions for data collection and analytics has announced the acquisition of the leading customer experience (CX) thought leader, Temkin Group. Temkin Group is a leading CX research, consulting and training firm using their solutions to help accelerate some of the world's largest brand's.
buyer: Qualtrics (:$894.40)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform. "
target: Temkin Group
Temkin Group is a leading customer experience (CX) research, consulting, and training firm. Using CX thought leadership and understanding the dynamics of an organization they help lead some of the world's largest brands toward customer-centricity and build loyalty between the customer and the brand.
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closed 4/12/2018 via PR Newswire

Qualtrics, acquired Delighted Inc.

synopsis: Qualtrics, the enterprise leader in customer experience, acquired Delighted, a customer experience measurement and rating company which provides one of the fastest and easiest ways to gather actionable feedback. With Delighted, organizations can configure online customer experience feedback that can be launched via email, web, SMS and more.
buyer: Qualtrics (:$894.40)
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. "
target: Delighted Inc.
Delighted is the fast and easy way to gather customer feedback and put it into the hands of those who can act on it. Using the Net Promoter System – a single question and an open-ended comment box – Delighted helps companies align customers' needs with business growth.
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closed 5/26/2016 via BusinessWire

Qualtrics Labs, Inc., acquired Statwing

synopsis: Qualtrics, the leader in customer experience software, announced the acquisition of Statwing, a startup based in San Francisco that provides software that makes data science easy for anyone. Statwing develops, maintains, and markets software tools to facilitate data analysis, with a focus on simplified user interfaces.
buyer: Qualtrics Labs, Inc. (:$894.40)
Qualtrics is a rapidly growing software-as-a-service company and the world leader in customer insights. More than 8,500 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools, rely on Qualtrics technology as mission critical software for business growth. "
target: Statwing
Statwing, Inc. provides software that makes data science easy. The Company develops, maintains, and markets software tools to facilitate data science, with a focus on simplified user interfaces. Statwing serves customers through the Internet.
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closed 1/19/2022 via GlobeNewswire

ChargeBee, acquired Brightback

synopsis: Chargebee, the leading subscription management platform, has acquired Brightback, a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps users to deflect churn with personalized cancel experiences.
buyer: ChargeBee
Chargebee is a subscription billing and revenue management solution that helps SaaS businesses streamline their revenue operations. Chargebee integrates with the leading payment gateways to let businesses automate recurring payment collection along with invoicing, accounting, SaaS metrics and more. "
target: Brightback
Brightback is a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps retention leaders to deflect churn with personalized cancel experiences.
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announced 12/22/2021 via BusinessWire

MasterCard Incorporated, will acquire Dynamic Yield

synopsis: Mastercard will acquire Dynamic Yield, a state-of-the-art personalization platform and decision engine company, from McDonald's. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels.
buyer: MasterCard Incorporated (MA:$17,788.00)
Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. "
target parent: McDonald's Corporation
target: Dynamic Yield
Dynamic Yield helps enterprise brands quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Its SaaS platform uses advanced AI and other technologies to support 400+ brands across the retail, financial services, and travel industries, among others.
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closed 11/17/2021 via Company Press Release

Litmus, acquired Kickdynamic

synopsis: Litmus, a leader in email marketing, has acquired Kickdynamic, an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
buyer: Litmus
Litmus helps more than 250,000 marketers make email better. The web-based email creation, testing and analytics platform empowers marketers, designers and agencies to confidently deliver a superior subscriber experience. "
target: Kickdynamic
Kickdynamic is an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
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announced 11/17/2021 via Company Press Release

Tableau Software, will acquire Narrative Science Inc.

synopsis: Narrative Science, a developer of data storytelling software, will be acquired by Salesforce. Upon the close of this transaction, Narrative Science will become part of the Tableau team within Salesforce. As the world’s leading analytics platform, Tableau offers visual analytics with powerful AI, data management, and collaboration.
buyer parent: Salesforce.com, Inc.
buyer: Tableau Software (DATA:$1,191.61)
Tableau helps people see and understand data. As the world's leading analytics platform, Tableau offers visual analytics with powerful AI, data management and collaboration. "
target: Narrative Science Inc.
Narrative Science develops data storytelling technologies with a vision to put data and analytics in the hands of everyone by combining analytics with innovative and consumer-like user experiences.
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closed 11/1/2021 via GlobeNewswire

QuestionPro, acquired Bryght AI

synopsis: QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform that helps companies drive customer retention, satisfaction, conversion and compliance by analyzing digital customer brand engagement.
buyer: QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, They offer tools for the creation, distribution, and analysis of surveys. "
target: Bryght AI
Bryght AI is a conversational intelligence and scoring platform that helps drive customer retention, satisfaction, and conversion while also protecting a company brand. Using AI, Bryght AI analyzes and score the effectiveness of millions of customer messages.
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closed 9/30/2021 via BusinessWire

Terminus Software, LLC., acquired Zylotech

synopsis: Terminus, an account-based engagement platform, has acquired Zylotech, an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
buyer: Terminus Software, LLC.
Terminus is the leader of the account-based movement. The company's platform empowers marketing teams to create target account segments, engage them across every channel, provide insight and alerts to sales teams, and measure sales and marketing programs. "
target: Zylotech
Zylotech is an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
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closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$1,012.85)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2021 via BusinessWire

Medallia, will acquire Decibel Insight

synopsis: Medallia Inc. will acquire UK-based Decibel, a leader in digital experience analytics. With the acquisition, Medallia’s customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Decibel Insight
Based in the UK, Decibel helps organizations make every digital experience effortless. Decibel is the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a client's website and apps.
price ($mm)
$160
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/4/2021 via Company Press Release

Sitecore, will acquire Boxever

synopsis: Sitecore, the global leader in digital experience management software, will acquire Dublin-based Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51. Boxever's CDP will expand and enhance Sitecore's customer intelligence and AI-driven personalization tools.
buyer parent: EQT AB
buyer: Sitecore
Sitecore delivers a digital experience platform that empowers brands to build lifelong relationships with their customers. Sitecore is the only company that brings together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. "
target: Boxever
Based in Dublin, Boxever is a digital optimization platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2021 via BusinessWire

Upland Software, acquired BlueVenn

synopsis: Upland Software, Inc. has acquired BlueVenn, a leading cloud-based customer data platform (CDP). The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: BlueVenn
BlueVenn provide multi-channel campaign management software. The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/5/2021 via BusinessWire

Khoros, LLC, acquired Topbox

synopsis: Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox. Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
buyer parent: Vista Equity Partners
buyer: Khoros, LLC
Khoros is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. It gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation. "
target: Topbox
Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/15/2020 via Company Press Release

Glassbox, acquired SessionCam

synopsis: Glassbox, the leading Digital Experience analytics provider for web and mobile applications, has acquired SessionCam, a digital customer experience provider. SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
buyer: Glassbox
Glassbox helps enterprises prepare for the digital unknown via the first analytics platform to automatically record, index and analyse 100% of digital interactions. No other provider delivers out breadth of protection. "
target: SessionCam
SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Matching Companies
Ticker: HLSE:SOPRA
 
 
 
 
 
 
 
 
Soprano Oyj
Soprano Oyj
Soprano is the leading Nordic training and consulting company. Its Management Institute of Finland MIF serves customers with training services related to communication, leadership and management, internationalization, software development, project management, infrastructure and ICT governance.
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YouGov plc
YouGov plc
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Al-Khaleej Training & Education
Al-Khaleej Training & Education
Riyadh-based Alkhaleej offers training and education for IT, English, management and focuses on the establishment and management of schools as well as the operation and maintenance of computer software from the installation of networks and infrastructure and communication systems, and more.
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Ticker: NRCI.B
 
 
 
 
 
 
 
 
NRC Health
NRC Health
NRC Health has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses, and staff for 35 years.
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Intouch Insight Inc.
Intouch Insight Inc.
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Ticker: PGND
 
 
 
 
 
 
 
 
Press Ganey Associates, Inc.
Press Ganey Associates, Inc.
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EBITDA ($mm)
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EBIT ($mm)
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Net Income ($mm)
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Employees
1058
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Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
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rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
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Employees
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
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EBITDA ($mm)
$17.51
EBIT ($mm)
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Net Income ($mm)
Employees
1549
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Ticker: WSTM
 
 
 
 
 
 
 
 
Workstream
Workstream
Workstream Inc. supplies technology solutions and services to help employers improve Talent Acquisition and Talent Management. The company is a leader in Software as a Service (SaaS) solutions to help employers manage their workforces.
year
2012
rev ($mm)
$7.19
EBITDA ($mm)
($1.07)
EBIT ($mm)
($1.40)
Net Income ($mm)
$0.45
Employees
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8common
8common
8common brings innovative enterprise software concepts to life, injecting a high-performing, product-driven culture and smart entrepreneurialism into every venture. 8common identifies, acquires and nurtures high potential businesses capable of startup agility and SaaS delivery.
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2017
rev ($mm)
$2.91
EBITDA ($mm)
($0.12)
EBIT ($mm)
($0.41)
Net Income ($mm)
Employees
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Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
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Ticker: NZSE:GEO
 
 
 
 
 
 
 
 
GeoOp Ltd.
GeoOp is a fast-growing mobile workforce management software company. GeoOp offers complete job management all wrapped into a low cost, easy to use service, with premium support.
year
2015
rev ($mm)
$0.65
EBITDA ($mm)
($3.21)
EBIT ($mm)
($3.25)
Net Income ($mm)
Employees
40
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
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5155
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
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2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
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Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
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Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
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Ticker: ASX:DTC
 
 
 
 
 
 
 
 
Damstra
Damstra
Damstra is a global leader in workforce management, compliance, and safety management. Through their unique, integrated workplace management platform, Damstra delivers powerful solutions that radically transform the way organisations manage, track and protect the entire workplace.
year
2021
rev ($mm)
$19.59
EBITDA ($mm)
($5.79)
EBIT ($mm)
($6.84)
Net Income ($mm)
Employees
90
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