Like Callcap

closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$998.03)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/25/2021 via PR Newswire

Invoca, acquired DialogTech

synopsis: Invoca, the leader in conversation intelligence for revenue teams, has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers. With the acquisition of DialogTech, Invoca strengthens its AI-powered conversation intelligence platform and extends its leadership in the market.
buyer: Invoca
Invoca is the leader in conversation intelligence for B2C revenue teams. The company's Active Conversation Intelligence platform enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. "
target: DialogTech
DialogTech provides actionable marketing analytics for businesses that value inbound phone calls. Recognized as the leader and pioneer in call tracking and analytics, DialogTech is the trusted conversation intelligence platform for Fortune 500 brands, agencies, and fast-growing companies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/5/2021 via BusinessWire

Medallia, will acquire Decibel Insight

synopsis: Medallia Inc. will acquire UK-based Decibel, a leader in digital experience analytics. With the acquisition, Medallia’s customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Decibel Insight
Based in the UK, Decibel helps organizations make every digital experience effortless. Decibel is the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a client's website and apps.
price ($mm)
$160
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/4/2021 via Company Press Release

Sitecore, will acquire Boxever

synopsis: Sitecore, the global leader in digital experience management software, will acquire Dublin-based Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51. Boxever's CDP will expand and enhance Sitecore's customer intelligence and AI-driven personalization tools.
buyer parent: EQT AB
buyer: Sitecore
Sitecore delivers a digital experience platform that empowers brands to build lifelong relationships with their customers. Sitecore is the only company that brings together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. "
target: Boxever
Based in Dublin, Boxever is a digital optimization platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2021 via BusinessWire

Upland Software, acquired BlueVenn

synopsis: Upland Software, Inc. has acquired BlueVenn, a leading cloud-based customer data platform (CDP). The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: BlueVenn
BlueVenn provide multi-channel campaign management software. The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/5/2021 via BusinessWire

Khoros, LLC, acquired Topbox

synopsis: Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox. Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
buyer parent: Vista Equity Partners
buyer: Khoros, LLC
Khoros is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. It gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation. "
target: Topbox
Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/15/2020 via Company Press Release

Glassbox, acquired SessionCam

synopsis: Glassbox, the leading Digital Experience analytics provider for web and mobile applications, has acquired SessionCam, a digital customer experience provider. SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
buyer: Glassbox
Glassbox helps enterprises prepare for the digital unknown via the first analytics platform to automatically record, index and analyse 100% of digital interactions. No other provider delivers out breadth of protection. "
target: SessionCam
SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/14/2020 via Company Press Release

FPE Capital LLP, acquired MaxContact

synopsis: FPE Capital LLP, the software & services focused lower mid-market growth investor, announced that it has financed the management-led acquisition of MaxContact, a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform.
buyer: FPE Capital LLP
FPE Capital is a growth private equity investor specialising in lower mid-market UK companies with advantaged business models that offer significant growth potential in large markets that are undergoing structural change. It is authorised and regulated by the Financial Conduct Authority. "
target: MaxContact
MaxContact is a leading Manchester-based independent Contact Centre as a Service (CCaaS) platform. They are a leading independent challenger brand in the CCaaS market, with clients in the BPO, Financial Services and Utilities verticals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/26/2020 via BNC Analysis

Tech Mahindra Limited, will acquire Zen3

synopsis: IT services major Tech Mahindra will acquire Zen3 Infosolutions, an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,129.52)
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
target: Zen3
Zen3 is an AI-first, data-driven, cloud-native organization. Zen3 provides customized solutions to help leading companies solve their unique technology challenges. The company also offers products for speech analytics, data projects, and database migration.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/10/2019 via BusinessWire

Kibo Software, Inc, will acquire Monetate

synopsis: Kibo, a leader in cloud commerce, will acquire Monetate, a leading testing and optimization provider. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo’s cloud commerce platform powers unified commerce and omnichannel fulfillment strategies, built on an API-first, microservices architecture. The Kibo platform scales as clients grow their business while maintaining a low cost of ownership and faster time to market than other commerce solutions."
target: Monetate
Monetate is a global leader in Personalization software for consumer-facing brands. Powered by AI, the Monetate Personalization Engine enables brands to connect all of their data sources to make the most intelligent decisions possible regarding their interactions with each customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 12/17/2019 via BusinessWire

Marchex, Inc., acquired Sonar

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Sonar Technologies, an enterprise text and messaging sales engagement and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Sonar
Sonar is a leading business text messaging platform for large companies with dedicated sales and marketing teams. They bridge the gap between businesses and their customers over mobile, while demonstrating the power of utilizing AI and chatbots at scale.
price ($mm)
$13
rev ($mm)
$1
EBITDA ($mm)
EV / rev
10.0x
EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 11/5/2018 via BusinessWire

Marchex, Inc., acquired Telmetrics

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Telmetrics, a call and text tracking and analytics company that enables, tracks and analyzes offline interactions to increase engagement and return on advertising spend.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Telmetrics
Telmetrics is a call and text tracking and analytics company that enables, tracks and analyzes offline interactions to increase engagement and return on advertising spend.
price ($mm)
$10
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/1/2013 via Company Press Release

Adiant, acquired Marchex Pay-Per-Click

synopsis: Adiant, owner of the largest content-style ad platform on the web, announced the acquisition of assets from Marchex, including assets from the former IndustryBrains, a suite of high-quality news and financial publications that will greatly expand Adiant’s mission of offering advertisers placements adjacent to the highest quality online content.
buyer: Adiant
Adiant is a digital media technology company whose mission is to deliver the most innovative advertising solutions to quality publishers and advertisers. Our brands have been engineered from the ground up to offer both immediate and long term sustained value with a high level of customer service. "
target parent: Marchex, Inc.
target: Marchex Pay-Per-Click
Marchex Pay-Per-Click, formerly IndustryBrains, is a leading performance advertising media company that uses keyword search and relevant editorial targeting to achieve superior advertising results for marketers. They offer premium performance marketing solutions for advertisers and publishers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/28/2012 via BNC Analysis

Mindwork Labs, acquired MyDeals.com

synopsis: London-based Mindwork Labs is trying to make the daily deals you receive from across the Web more relevant under the name MyDeals.com, a domain they’ve just purchased from Marchex for an undisclosed amount.
buyer: Mindwork Labs
Mindwork Labs is small team of dediciated people developing innovative websites and technology to benefit both consumers and the businesses. Most of the projects they undertake involve an affiliate marketing element. "
target parent: Marchex, Inc.
target: MyDeals.com
MyDeals.com provides consumers with more control over the deals they see and the notifications they receive, while notifying which offers are most desirable to them.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/11/2011 via BusinessWire

Marchex, Inc., acquired Jingle Networks, Inc.

synopsis: Marchex, Inc. has announced the acquisition of Jingle Networks, adding an important and growing source of mobile distribution to its call advertising network. Jingle Networks is one of the leading providers of mobile voice search performance advertising and technology solutions in North America.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex’s mission is to unlock local commerce globally by helping advertisers reach customers through the phone when they are ready to buy. The company's performance-based call advertising products are reinventing how businesses acquire and upsell new customers through phone calls. "
target: Jingle Networks, Inc.
Jingle Networks is one of the leading providers of mobile voice search performance advertising and technology solutions in North America. Jingle Networks’ core business is providing performance advertising solutions to mobile carriers and mobile network operators.
price ($mm)[EV]
$24 [$24]
rev ($mm)
$19
EBITDA ($mm)
EV / rev
3.4x
EV / EBITDA
closed 9/24/2007 via BusinessWire

Marchex, Inc., acquired Voicestar, Inc.

synopsis: Marchex, Inc. a local online advertising company and leading publisher of local content, has completed its acquisition of VoiceStar, one of the largest providers of call-based advertising services for local advertisers, for approximately $20 million, including approximately $12.9 million in cash and $7.1 million in restricted stock.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex is an online technology company that helps merchants sell through search. The company is focused on search engine and contextual marketing, local search, and direct navigation. "
target: Voicestar, Inc.
VoiceStar offers essential marketing services for companies doing business on and offline. The company's full suite of phone-to-web products and tools help businesses connect with highly motivated customers.
price ($mm)
$19
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2006 via BusinessWire

Marchex, Inc., acquired Open List, Inc.

synopsis: Marchex, Inc. today announced that it has acquired certain assets of Open List, Inc., including its robust content aggregation, search technology, and user-generated content platform that Marchex plans to deploy to its proprietary network of vertical and local Web sites.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex is an online technology company that helps merchants sell through search. The company is focused on search engine and contextual marketing, local search, and direct navigation. "
target: Open List, Inc.
Open List, Inc. was founded in 2003 to help people make better everyday decisions. To accomplish this, Open List interprets, structures and organizes the mass of relevant but highly fragmented information that exists on the Web today.
price ($mm)
$13
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2006 via BusinessWire

Marchex, Inc., acquired AreaConnect, LLC.

synopsis: Marchex, Inc. announced that it has acquired certain assets of AreaConnect LLC, a provider of local online traffic to Yellow and White Pages publishers, for $16 million in cash and Marchex common stock, and $1.7 million in additional restricted common stock (valued based on the 10-day trailing average prior to the closing date).
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex is an online technology company that helps merchants sell through search. The company is focused on search engine and contextual marketing, local search, and direct navigation. "
target: AreaConnect, LLC.
AreaConnect receives 2 million unique users per month through its directory focused local sites, that drive search leads from online consumers primarily to regional bell operating carriers and localized search products.
price ($mm)
$15
rev ($mm)
$1
EBITDA ($mm)
EV / rev
14.7x
EV / EBITDA
closed 7/27/2005 via BusinessWire

Marchex, Inc., acquired IndustryBrains, Inc.

synopsis: Marchex, Inc. announced that it has acquired IndustryBrains, Inc. for $30.6 million, plus transaction costs, consisting of $15.6 million in cash and $15 million in stock. Based in New York City, IndustryBrains is a leader in monetizing vertical and brand-name Web sites through contextual advertising solutions.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex is an online technology company that helps merchants sell through search. The company is focused on search engine and contextual marketing, local search, and direct navigation. "
target: IndustryBrains, Inc.
IndustryBrains is a leading performance advertising media company that uses keyword search and relevant editorial targeting to achieve superior advertising results for marketers. We offer premium performance marketing solutions for advertisers and publishers.
price ($mm)
$31
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/27/2005 via BusinessWire

Marchex, Inc., acquired Pike Street Industries, Inc.

synopsis: Marchex, Inc. announced that it has acquired certain assets of Pike Street Industries, Inc., an online yellow pages and lead generation provider for local merchants, for $16.5 million in cash and stock and $3.5 million in additional restricted common stock.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex is an online technology company that helps merchants sell through search. The company is focused on search engine and contextual marketing, local search, and direct navigation. "
target: Pike Street Industries, Inc.
Pike Street receives more than 2 million unique visitors per month through its local- and directory-focused vertical portals, such as Yellow.com and Whitepages.net, that drive local search traffic from online consumers primarily to regional bell operating company partners.
price ($mm)
$20
rev ($mm)
$3
EBITDA ($mm)
$2
EV / rev
5.9x
EV / EBITDA
8.4x
announced 11/22/2016 via Company Press Release

LeadDesk Oy, will acquire Qumido GmbH

synopsis: LeadDesk Oy, Europe’s leading provider of contact center software, announced that it has entered a definitive agreement to acquire Qumido GmbH in an asset deal. Qumido is considered one of Germany’s leading outbound software providers, offering a 100% web-based campaign management and dialer system.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk provides industry-standard software for contact centers, inside sales and telemarketers. The company’s cloud-based SaaS software replaces legacy on-premise solutions and offers contact centers and sales teams of all sizes greater efficiency and flexibility, with lower costs and complexity. "
target: Qumido GmbH
Qumido is a highly specialized IT company that offers a software solution to optimize the complex business and communication processes of call centers. As Germany’s leader in outbound call center software, Qumido offers a 100% web-based campaign management and dialer system.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/7/2020 via PR Web

leadHOOP, LLC, will acquire MatchMaximizer

synopsis: leadHOOP, LLC, a leading SaaS company, signed an agreement on to acquire the assets of MatchMaximizer, a privately held competitor. MatchMaximizer is a full-service, turnkey lead generation technology. It is all-in-one solution for contact centers, web partners, schools, and agencies.
buyer: leadHOOP, LLC
leadHOOP is a leading lead generation SaaS Platform & Marketplace. Leveraging their technology, they help improve consumer inquiry results with an easy to use set of tools for buyers, sellers, and aggregators. Founded in 2017, the company is headquartered in the suburbs of New York City. "
target: MatchMaximizer
MatchMaximizer is a full-service, turnkey lead generation technology. MatchMaximizer was developed initially to support technical platform needs of lead generation contact centers. Since then, it has grown as an all-in-one solution for contact centers, web partners, schools, and agencies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
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Ticker: NYSE:RAMP
 
 
 
 
 
 
 
 
LiveRamp
LiveRamp
LiveRamp provides the identity platform leveraged by brands and their partners to deliver innovative products and exceptional experiences. LiveRamp IdentityLink connects people, data, and devices across the digital and physical world.
year
2020
rev ($mm)
$429.55
EBITDA ($mm)
($75.18)
EBIT ($mm)
($104.58)
Net Income ($mm)
Employees
1150
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
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  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
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Ticker: HLSE:LEADD
 
 
 
 
 
 
 
 
LeadDesk Oy
LeadDesk provides industry-standard software for contact centers, inside sales and telemarketers. The company’s cloud-based SaaS software replaces legacy on-premise solutions and offers contact centers and sales teams of all sizes greater efficiency and flexibility, with lower costs and complexity.
year
2020
rev ($mm)
$16.30
EBITDA ($mm)
$0.56
EBIT ($mm)
$0.35
Net Income ($mm)
$0.24
Employees
116
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: MCHX
 
 
 
 
 
 
 
 
Marchex, Inc.
Marchex, Inc.
Marchex’s mission is to unlock local commerce globally by helping advertisers reach customers through the phone when they are ready to buy. The company's performance-based call advertising products are reinventing how businesses acquire and upsell new customers through phone calls.
year
2019
rev ($mm)
$100.67
EBITDA ($mm)
$1.11
EBIT ($mm)
($5.66)
Net Income ($mm)
Employees
254
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Ticker: HLSE:LEADD
 
 
 
 
 
 
 
 
LeadDesk Oy
LeadDesk provides industry-standard software for contact centers, inside sales and telemarketers. The company’s cloud-based SaaS software replaces legacy on-premise solutions and offers contact centers and sales teams of all sizes greater efficiency and flexibility, with lower costs and complexity.
year
2020
rev ($mm)
$16.30
EBITDA ($mm)
$0.56
EBIT ($mm)
$0.35
Net Income ($mm)
$0.24
Employees
116
  • drill down
  • watch