Like Connect First

announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
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announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,752 [$5,837]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.0x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
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closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
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closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
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closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
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announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
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closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
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closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
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closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
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closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
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announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
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closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
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closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
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closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
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closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
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announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
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closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
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closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$687.20)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
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closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
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closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
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announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
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closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
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closed 6/19/2015 via BusinessWire

RingCentral, Inc, acquired Glip, Inc.

synopsis: RingCentral, Inc., a leading provider of cloud communication solutions, announced it has acquired Glip, Inc., a cloud messaging and collaboration company. Glip serves diverse teams and helps them be more productive with team messaging closely integrated with task management, group calendars, notes, annotations, and file sharing.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral provides cloud computing based business phone systems designed for today's mobile and distributed business world. RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. "
target: Glip, Inc.
Glip is a conversation platform used to plan, share & organize work. Glip removes communication barriers with built-in text and video chat and includes file sharing, tasks management, shared calendars and more.
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announced 11/27/2019 via BNC Analysis

Apax Partners, will acquire Destiny NV

synopsis: Apax Partners, a Paris-based European leader in private equity, has signed an agreement with Mentha Capital to succeed them as investor in the Destiny Group, a provider of secure cloud communication solutions, focusing primarily on small and medium-sized innovative companies.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Mentha Capital
target: Destiny NV
Belgium-based Destiny is a provider of secure cloud communication solutions, focusing primarily on small and medium-sized innovative companies. With the Destiny cloud interaction platform, companies can communicate more efficiently from anywhere and with any device.
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closed 6/12/2013 via BNC Analysis

Yahoo! Inc., acquired Rondee

synopsis: Yahoo! has acquired Rondee, a free conference calling service founded in 2007. Rondee will be joining Yahoo! Small Business to continue innovating with technologies that help small businesses and groups.
buyer: Yahoo! Inc. (YHOO:$5,409.25)
Yahoo! Inc. is the premier digital media company, creating deeply personal digital experiences that keep more than half a billion people connected to what matters most to them, across devices and around the globe. "
target: Rondee
Rondee, Inc. is a leading provider of free conference calling services. Users can pick a theme, participants can invite others, times can be readjusted by participants, and the service sends an email reminder of the meeting.
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closed 6/28/2006 via PR Newswire

ZivVa Holdings, LLC, acquired Vocalocity

synopsis: ZivVa Holdings, LLC, a leading provider of hosted voice over internet (VoIP) applications, today announced the acquisition of Vocalocity Inc., a leading provider of OEM software for standards-based telephony solutions.
buyer: ZivVa Holdings, LLC
ZivVa is an on-demand application service provider committed to simplifying the creation and deployment of VoIP services for enterprise customers and OEM partners. "
target: Vocalocity
A leading provider of OEM software for standards-based telephony solutions. Vocalocity accelerates the migration to open telephony platforms with software that minimizes the development, integration and ongoing management burden of supporting VoiceXML, CCXML, SIP.
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closed 12/23/2020 via PR Newswire

YouMail, Inc., acquired Thumbtel Ltd.

synopsis: YouMail announced that it has acquired Thumbtel, a provider of app-based, direct-to-consumer communication services. Founded in 2008 and located in the United Kingdom, Thumbtel provides the popular Hullomail visual voicemail app and the innovative Another Number phone number service for small business teams.
buyer: YouMail, Inc.
YouMail, Inc. provides security-first, cloud-based communication services for mobile phones. Their free app-based service uses sophisticated, patented and patent-pending technology to block robocalls and phishing messages so that users are protected from spam, identify theft, and corporate fraud. "
target: Thumbtel Ltd.
Thumbtel is a provider of app-based, direct-to-consumer communication services. Founded in 2008 and located in the United Kingdom, Thumbtel provides the popular Hullomail visual voicemail app and the innovative Another Number phone number service for small business teams.
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closed 6/19/2019 via Company Press Release

Destiny NV, acquired OZMO cloud communications

synopsis: Belgian-based Destiny has acquired the Dutch OZMO cloud communications. OZMO specializes in cloud communication solutions for small and medium-sized enterprises through professional IT and telecom partners. OZMO supports partners with commercial tools and operational services to offer cloud communication solutions.
buyer: Destiny NV
Belgium-based Destiny is a provider of secure cloud communication solutions, focusing primarily on small and medium-sized innovative companies. With the Destiny cloud interaction platform, companies can communicate more efficiently from anywhere and with any device. "
target: OZMO cloud communications
Netherlands-based OZMO cloud communications specialize in cloud communication solutions for small and medium-sized enterprises through professional IT and telecom partners. They support partners with commercial tools and operational services to offer a cloud communication solution to end customers.
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closed 9/30/2015 via PR Newswire

FreeConference.com, acquired FreeConferencePro

synopsis: iotum, a leader in teleconference and group calling solutions, announced the acquisition of FreeConferencePro, a Connecticut-based provider of innovative and free audio conferencing services. With this acquisition, iotum continues to add voice-conferencing-services providers and customers to its robust group-calling platform, FreeConference.com.
buyer parent: Iotum
buyer: FreeConference.com
FreeConference is the original free conference calling service. FreeConference serves over a billion minutes a year of all-digital conference calls to businesses and individuals requiring top-tier performance at little or no cost. "
target: FreeConferencePro
FreeConferencePro is the highest quality, easiest to use, and most innovative audio conferencing service available to all users for free. It is an automated and secure system that allows you to sign up and receive a Conference Access Number and your own personal Passcode, ready for use immediately.
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closed 2/11/2014 via BusinessWire

j2 Global, Inc., acquired Ozefax

synopsis: j2 Global, Inc., the global provider of Internet services, announced that it has acquired the Internet fax business of a service provider, Sydney-based OzeFax. Ozefax Pty Limited is faxing solution specialists; providing Australian businesses with economical, reliable solutions to their telecommunication requirements.
buyer: j2 Global, Inc. (JCOM:$1,555.38)
j2 Global, Inc. provides cloud services to individuals and businesses around the world. j2's network spans 49 countries on six continents. It offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and customer relationship management solutions. "
target: Ozefax
Ozefax Pty Limited is faxing solution specialists; providing Australian businesses with economical, reliable solutions to their telecommunication requirements.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/15/2013 via PR Newswire

Iotum, acquired Freeconference

synopsis: iotum, operator of the popular and versatile teleconferencing service Calliflower.com for small business, announced that it is expanding with the acquisition of California-based Global Conference Partners, provider of FreeConference.com and associated teleconferencing services.
buyer: Iotum
iotum is an international company with roots in VoIP, telecom switch development, and innovative voice and mobile services. They provide several teleconferencing platforms and collaboration services to millions of users worldwide. "
target parent: American Capital Strategies, Ltd.
target: Freeconference
FreeConference is a service of Global Conference Partners, a leader in telephony and group communications solutions since 1985. FreeConference offers a variety of solutions to fit the conferencing needs of businesses, enterprises, individuals, community and nonprofit organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/7/2008 via BusinessWire

AT Conference, Inc., acquired A Professional Conference Call

synopsis: AT Conference, Inc., a leading provider of audio and web conferencing services, today announced it has completed the acquisition of ‘A Professional Conference Call’ of Duluth, GA.
buyer: AT Conference, Inc.
Founded in 1999, AT Conference provides conference calling services for businesses, including web conferencing, operator assisted conferencing, and special services for investor relation conferencing. Primarily focused on the SMB market, AT Conference has over 50,000 customers worldwide. "
target: A Professional Conference Call
A Professional Conference Call's experience within this changing industry has allowed us to empower our business clients with the ability to effectively communicate and collaborate worldwide, while providing the highest level of conferencing products and professional customer services available.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/15/2020 via GlobeNewswire

Sinch AB, will acquire ACL Mobile

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, is to acquire ACL Mobile Limited, a leading communications platform provider to businesses in Southeast Asia. Their platform enables large and leading enterprises to engage their customers over multiple channels including SMS, voice, email, IP messaging and WhatsApp.
buyer: Sinch AB (OM:SINCH:$1,178.73)
Sweden-based Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. "
target: ACL Mobile
ACL Mobile is a leading communications platform provider to businesses in Southeast Asia. Their platform enables large and leading enterprises to engage their customers over multiple channels including SMS, voice, email, IP messaging and WhatsApp.
price ($mm)
$71*
rev ($mm)
$65
EBITDA ($mm)
$6
EV / rev
1.3x
EV / EBITDA
13.6x

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Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
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EBITDA ($mm)
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Employees
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
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EBITDA ($mm)
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EBIT ($mm)
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
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0
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
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EBITDA ($mm)
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EBIT ($mm)
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0
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
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EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
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Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
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Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
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2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
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Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
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Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
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Ticker: RNG
 
 
 
 
 
 
 
 
RingCentral, Inc
RingCentral, Inc
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device.
year
2020
rev ($mm)
$1,101.99
EBITDA ($mm)
($26.79)
EBIT ($mm)
($92.17)
Net Income ($mm)
Employees
2363
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Ticker: FSNN
 
 
 
 
 
 
 
 
Fusion
Fusion is a leading provider of integrated cloud solutions to small, medium and large businesses. Fusion's advanced, high availability cloud service platform enables the integration of leading edge solutions in the cloud.
year
2017
rev ($mm)
$150.53
EBITDA ($mm)
$9.77
EBIT ($mm)
($4.75)
Net Income ($mm)
Employees
271
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Ticker: OTCPK:PVSP
 
 
 
 
 
 
 
 
Pervasip Corp.
Pervasip Corp.
Pervasip is a new generation communications company providing wholesale and retail Voice over Internet Protocol (VoIP) services. Pervasip is focusing its resources on the growth of its wholly owned subsidiary, VoX Communications.
year
2014
rev ($mm)
$0.70
EBITDA ($mm)
EBIT ($mm)
($1.11)
Net Income ($mm)
Employees
5
  • drill down
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Ticker: JCOM
 
 
 
 
 
 
 
 
j2 Global, Inc.
j2 Global, Inc.
j2 Global, Inc. provides Internet services through two divisions: Business Cloud Services, which offers Internet fax, virtual phone, hosted email, email marketing, online backup, unified communications and CRM solutions, and Digital Media, which offers technology, gaming and lifestyle content.
year
2021
rev ($mm)
$1,555.38
EBITDA ($mm)
$616.58
EBIT ($mm)
$376.33
Net Income ($mm)
$234.99
Employees
4700
  • drill down
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Ticker: NET
 
 
 
 
 
 
 
 
CloudFlare, Inc.
CloudFlare, Inc.
Cloudflare protects and accelerates Internet applications online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its global network, improving performance while decreasing spam and other attacks.
year
2020
rev ($mm)
$389.06
EBITDA ($mm)
($75.04)
EBIT ($mm)
($105.69)
Net Income ($mm)
Employees
1697
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Ticker: EGHT
 
 
 
 
 
 
 
 
8x8, Inc.
8x8, Inc.
8x8, Inc. provides secure and reliable enterprise cloud communications solutions. 8x8's cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible SaaS alternative, encompassing cloud business phone service, contact center solutions, and conferencing.
year
2019
rev ($mm)
$352.59
EBITDA ($mm)
($76.07)
EBIT ($mm)
($90.99)
Net Income ($mm)
Employees
1497
  • drill down
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Ticker: AIM:ARTA
 
 
 
 
 
 
 
 
Artilium Plc
Artilium Plc
Artilium is a demonstrated leader in the development of next generation communication technologies. Artilium's strategy focuses on supporting its customers to successfully grow their business by providing flexible, cost effective and innovative solutions.
year
2017
rev ($mm)
$12.84
EBITDA ($mm)
($0.26)
EBIT ($mm)
($1.78)
Net Income ($mm)
Employees
73
  • drill down
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Ticker: OTCPK:KTEL
 
 
 
 
 
 
 
 
KonaTel
KonaTel
KonaTel provides cellular products and services in various retail and wholesale markets in the United States. The company provides innovative mobile options, competitive prices, wireless invoice analysis & optimization, and outstanding support that empowers clients to expand their business.
year
2018
rev ($mm)
$9.72
EBITDA ($mm)
($1.66)
EBIT ($mm)
($1.90)
Net Income ($mm)
Employees
18
  • drill down
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