Like Receptive

closed 5/8/2019 via Company Press Release

Pendo, acquired Receptive

synopsis: Pendo, the product cloud company, has acquired Receptive Software Limited, a privately-held SaaS company based in Sheffield, U.K. Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback.
buyer: Pendo
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Receptive
Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback and feature requests.
price ($mm)
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closed 4/10/2019 via BNC Analysis

Easiware SAS, acquired Dictanova

synopsis: easiware, a French provider of Customer Relationship Management Software, has acquired Dictanova, a French provider of text analytics and sentiment analysis solutions. Dictanova offers software vendors a full-stack semantic API for customer feedback analysis. Their cloud-based platform enables companies to better understand their customers.
buyer: Easiware SAS
easiware is a French provider of Customer Relationship Management Software. easiware is the no.1 platform for key French retailers. Their SaaS-based software enables businesses to engage their customers and simplify their customer services and marketing teams’ daily work load. "
target: Dictanova
Dictanova is a French provider of text analytics and sentiment analysis solutions. Dictanova offers software vendors a full-stack semantic API for customer feedback analysis. Their cloud-based platform enables companies to better understand their customers.
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closed 3/9/2016 via Company Press Release

V.i. Laboratories, Inc., acquired Trackerbird

synopsis: V.i. Laboratories, Inc., a leading global software intelligence solutions provider, announced the acquisition of Trackerbird Limited. Trackerbird Software Analytics™ provides valuable insight into product runtime and customer usage patterns giving product management and marketing professionals the intelligence to make data-driven decisions.
buyer: V.i. Laboratories, Inc.
V.i. Labs offers software providers cloud-based solutions to generate actionable intelligence on the use and misuse of their applications. Its software intelligence platform is used by leading vendors to increase license compliance revenue and globally reduce software piracy. "
target: Trackerbird
Trackerbird Software Analytics™ provides valuable insight into product runtime and customer usage patterns giving product management and marketing professionals the intelligence to make data-driven decisions that foster user engagement and accelerate adoption.
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closed 4/4/2011 via BusinessWire

SmartBear, Inc., acquired AlertSite Inc.

synopsis: SmartBear Software has announced the acquisition of AlertSite Inc., a global leader in web and mobile performance management solutions. This acquisition comes on the heels of a high growth year for SmartBear with 50 percent sales growth, strong profitability, and a user community that has surpassed 100,000 users.
buyer: SmartBear, Inc.
SmartBear Software provides enterprise-class yet affordable tools that deliver quality and performance throughout the entire software quality lifecycle – enabling code quality; QA efficiency; and application performance anywhere – on the desktop, mobile and in the cloud. "
target: AlertSite Inc.
AlertSite is a global leader in Web and mobile performance management solutions that continuously improve the Web user experience. The Company’s flagship product, DéjàClick, is the only Web performance monitor that measures a user’s end-to-end website and mobile experience.
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announced 10/19/2017 via BNC Analysis

AppDynamics, will acquire Perspica, Inc.

synopsis: Cisco announced that it intends to acquire Perspica, a machine learning-driven operations analytics firm. Cisco intends to fold Perspica’s team into AppDynamics. Perspica provides artificial intelligence powered analytics and observability for TechOps and DevOps.
buyer parent: Cisco Systems, Inc.
buyer: AppDynamics (APPD:$206.23)
AppDynamics is the Application Intelligence company. With AppDynamics, enterprises have real-time insights into application performance, user performance and business performance so they can move faster in an increasingly sophisticated, software-driven world. "
target: Perspica, Inc.
Perspica provides artificial intelligence powered analytics and observability for TechOps and DevOps. Perspica's IT infrastructure products are designed to automate routine tasks and prevent application outages.
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closed 12/16/2015 via BNC Analysis

Freshdesk Inc., acquired Konotor

synopsis: FreshDesk, a cloud-based customer support software company, has acquired mobile-first user engagement platform Konotor. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Konotor
Konotor is a user engagement platform for mobile apps. Through Konotor they are re-imagining how marketing and CRM is done in the mobile-first world. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
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announced 10/22/2018 via GlobeNewswire

Gainsight, will acquire Aptrinsic

synopsis: Gainsight™, the Customer Success company, announced it will acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies.
buyer: Gainsight
Gainsight™ is the Customer Success platform helping businesses retain and grow customers. The industry-leading solution provides valuable customer insights and analytics through a centralized view of customer health, builds outcomes-driven customer journeys. "
target: Aptrinsic
Aptrinsic provides an all-in-one product experience platform that enables companies to onboard, retain, and grow customers by delivering personalized product experiences based on in-product behaviors.
price ($mm)
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closed 10/31/2019 via GlobeNewswire

Connectwise, Inc., acquired ITBoost

synopsis: ConnectWise, the leading provider of business automation software for technology solution providers (TSPs), announced the acquisition of ITBoost, a cloud-based unified platform that offers IT Service Providers with Documentation, Password Management, Customer Feedback and Business Intelligence - all in one place.
buyer parent: Thoma Bravo, LLC
buyer: Connectwise, Inc.
ConnectWise is a community-driven software company dedicated to the success of Technology Solutions Providers. Their suite helps customers Manage their business, Sell more efficiently and remotely Control technology so they can consistently deliver amazing customer experiences. "
target: ITBoost
ITBoost is a cloud-based unified platform that offers IT Service Providers with Documentation, Password Management, Customer Feedback and Business Intelligence - all in one place.
price ($mm)
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closed 9/20/2019 via BusinessWire

Unity Technologies, acquired deltaDNA

synopsis: Unity Technologies, creator of the world’s leading real-time 3D development platform, has acquired deltaDNA, a leader in games LiveOps management. Under the terms of the acquisition, deltaDNA will continue to operate as a separate entity, providing its engine agnostic player lifetime management tools to developers worldwide.
buyer: Unity Technologies
Unity is the world’s leading real-time 3D development platform, giving users powerful and accessible tools to create, operate, and monetize experiences for the real-time world. Unity empowers anyone, regardless of skill level and industry, to create 3D visual content using world-class technology. "
target: deltaDNA
UK-based deltaDNA provides powerful Customer Relationship Management technology and expert consultancy for game-makers using data to manage the whole game economy. They supply the tools and insights needed to optimize games, for individual players, in real-time.
price ($mm)
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closed 7/20/2016 via Company Press Release

gamigo AG, acquired highdigit GmbH

synopsis: gamigo AG has taken over 100% of highdigit GmbH. With its hd backend, highdigit GmbH offers games publishers and developers modular all-in-one solutions for the operation and marketing of their products. This includes payment services with more 100 international payment methods as well as marketing, CRM, analysis and support tools.
buyer: gamigo AG (WKN:A1TNJY:$0.00)
The gamigo group is one of the leading gaming businesses in Europe and North America. gamigo was among the first companies that discovered the booming Online-Games market sector for itself and released the first complete German language localized MMOG as early as the year 2000. "
target: highdigit GmbH
highdigit's cloud-based hd Backend offers an all-in-one Software as a Service solution for online, mobile & social game publishers and developers. Ranging from payment services to marketing, CRM, analysis and customer support tools, the unique hd backend covers all aspects of online game operations.
price ($mm)
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announced 11/5/2012 via PE Hub

Absolute Software Corporation, will acquire LiveTime Software, Inc.

synopsis: Absolute® Software Corporation, the leading provider of persistent endpoint security and management solutions for PCs, Macs, iOS, Android, Windows and BlackBerry devices, announced it is acquiring the assets of privately-held LiveTime Software, a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider.
buyer: Absolute Software Corporation (TSX:ABT:$93.65)
Absolute Software Corporation is the world leader in firmware-embedded endpoint security and management for computers and ultra-portable devices. The Company, a leader in device security and management tracking for more than 18 years, has over 30,000 commercial customers worldwide. "
target: LiveTime Software, Inc.
LiveTime Software is a SaaS and on-premise help desk and IT Service Support Management (ITSSM) provider. The company pioneered Web 2.0 and HTML5 service desk software, open standards and flexible deployment models. LiveTime services more than 10m end users daily.
price ($mm)
$8.03
rev ($mm)
EBITDA ($mm)
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closed 4/4/2012 via BusinessWire

ASG Software Solutions, acquired NTR Global

synopsis: ASG Software Solutions, a recognized innovator in enterprise IT software solutions based in Naples, Florida, announced that it has acquired NTRglobal, a specialist in cloud-based help desk and ITSM delivery systems for the enterprise. Companies worldwide rely on NTRglobal’s modular help desk and ITSM solutions to remotely support their customers.
buyer: ASG Software Solutions
ASG Software Solutions (ASG) is recognized innovator in enterprise IT software solutions. They create and deploy unique software solutions that reduce cost, mitigate risk and improve service delivery throughout the IT lifecycle. "
target: NTR Global
Millions of users worldwide rely on NTRglobal’s modular, cloud-based help desk and ITSM solutions. The NTR Cloud integrates seamlessly with MSPs, enterprise help desks and software partners to deliver global IT management, automation, remote access and support services.
price ($mm)
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closed 6/7/2006 via PR Newswire

Mercury Interactive Corporation, acquired Tefensoft Inc.

synopsis: Today, Mercury Interactive Corporation , the global leader in business technology optimization software, announced that it has acquired Tefensoft Inc. Mercury now owns acquired research and development, support personnel, and facilities in the Tefen Industrial Park in northern Israel.
buyer parent: Hewlett-Packard Company
buyer: Mercury Interactive Corporation (MERQ:$0.00)
Mercury Interactive, the global leader in business technology optimization (BTO), delivers Optane(TM), a family of products for enterprise testing, deployment, and performance management, that enables customers to optimize business processes and maximize business results. "
target: Tefensoft Inc.
Tefensoft provides the first, specially designed, 100% browser-based, Application Service Provider (ASP) for small companies and operations which require CRM functionality and prefer to allow users to work within their native language.
price ($mm)
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closed 7/25/2018 via BNC Analysis

MaNaDr Mobile Health, acquired Uninstall.io

synopsis: MaNaDr Mobile Health, a mobile app in Singapore that allows users to connect to a personalized doctor, has acquired Uninstall.io, a company in India that helps developers understand why users uninstall their apps. Uninstall.io's solution provides insights on how an app is performing and how to tune the user experience to reduce the uninstall rate.
buyer: MaNaDr Mobile Health
MaNaDr Mobile Health is a mobile app in Singapore that allows users to connect to a personalized doctor and their network. The app can be used to easily chat with trusted doctors, book appointments and schedule home care visits. MaNaDr offers a community of 500 clinics with 600 doctors in Singapore."
target: Uninstall.io
Uninstall.io is a company in India that helps developers understand why users uninstall their applications. Their solution provides actionable insights on how an app is performing and how to tune the user experience to reduce the uninstall rate and win back lost users.
price ($mm)
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closed 8/6/2014 via PR Newswire

Tapjoy, Inc., acquired 5Rocks

synopsis: Tapjoy, a leading mobile ad-tech and monetization platform, announced it has acquired 5Rocks, a Lifetime Value (LTV) maximization, analytics and marketing automation platform built by a world-class team of industry leaders in Korea. The acquisition transforms Tapjoy into a complete ad-tech and app-tech solution for app developers.
buyer: Tapjoy, Inc.
As the mobile industry's leading app-tech company, Tapjoy's mission is to maximize value for app developers through ad-based monetization and industry leading analytic solutions. Tapjoy drives revenue for mobile app developers through advertising and uses data from their apps. "
target: 5Rocks
Best known for its data science expertise, deep reporting, predictive analytics and mobile Customer Relationship Management (mCRM) platform, 5Rocks is the analytics solution of choice for many of the largest game developers in Korea and Japan.
price ($mm)
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closed 6/14/2017 via BNC Analysis

EasyVista, acquired Knowesia S.A.S

synopsis: EasyVista, a major player in IT Management in Europe and the United States, announces the acquisition of KNOWESIA, publisher of Knowledge as a Service solutions. KNOWESIA publishes and distributes a collaborative software package that enables all business lines and all business sectors to model procedures in the form of decision trees.
buyer: EasyVista (ENXTPA:ALEZV:$25.47)
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code. "
target: Knowesia S.A.S
Knowesia develops Business Orchestration Software helping organizations achieve unprecedented automation, agility and control of agent operational decision-making tasks. The software helps to deliver Interactive Guidance to users through a web browser or a self service portal.
price ($mm)
$3.55
rev ($mm)
$2
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
closed 4/8/2015 via Company Press Release

ECi Software Solutions, acquired Naverisk Ltd.

synopsis: ECi Software Solutions announced the acquisition of Naverisk Limited, the developer of a SaaS-based Remote Monitoring and Management (RMM) and Service Desk solution designed to help managed services providers (MSPs) and other IT service professionals support their customers more effectively.
buyer parent: Insight Venture Partners
buyer: ECi Software Solutions
ECi Software Solutions provides business and e-commerce solutions, offering on-premise and cloud-based technologies. They serve the manufacturing, office equipment, office supplies, contract office furniture, lumber and building materials, hardware and janitorial/sanitation sectors. "
target: Naverisk Ltd.
Naverisk Limited is the developer of a SaaS-based Remote Monitoring and Management (RMM) and Service Desk solution designed to help managed services providers (MSPs) and other IT service professionals support their customers more effectively.
price ($mm)
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announced 12/11/2013 via Market Wire

Kontagent will be merged with PlayHaven,

synopsis: Kontagent and PlayHaven announced a definitive agreement to merge. Kontagent is a mobile customer intelligence solution provider for social and mobile application developers, marketers and producers. PlayHaven delivers a lifetime value maximization platform to help mobile game developers better acquire, understand, and engage and monetize users.
buyer: PlayHaven
PlayHaven delivers a lifetime value maximization platform to help mobile game developers better acquire, understand, and intelligently engage and monetize users. Customers leverage PlayHaven's tools to increase the lifetime value of their games. "
target: Kontagent
Kontagent is the leading mobile customer intelligence solution provider for social and mobile application developers, marketers and producers. Founded in 2007, the company is headquartered in San Francisco with additional offices in Toronto and London.
price ($mm)
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closed 4/6/2016 via PR Newswire

Astound Commerce, acquired ProtoShare

synopsis: Astound Commerce, one of the world's largest cross-platform eCommerce providers, with more than 600 professionals globally, announced it has completed its acquisition of Site9, Inc., the maker of ProtoShare, the popular web-based prototyping platform used by thousands of web, mobile app and mobile site developers.
buyer: Astound Commerce
Astound Commerce is an award-winning global digital commerce provider. They combine strategy, technology and interactive marketing services for many of the world's favorite brands and retailers. They can power every aspect of online business, and integrate across all marketing channels. "
target: ProtoShare
ProtoShare was launched in 2008 as the first web-based collaborative wireframing and prototyping tool, by Site9, Inc. Their tool helps thousands of customers visualize their design (layout, functionality, etc.) so decisions can be made before costly development work begins.
price ($mm)
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closed 1/23/2019 via PR Newswire

Narvar, acquired Kronos Care

synopsis: Narvar, the pioneer in post-purchase customer engagement, announced it has acquired Kronos Care, a Paris-based startup that enables retailers and brands to increase loyalty through branded notification experiences.
buyer: Narvar
Narvar is an enterprise-grade SaaS platform. Narvar drives brand loyalty by enabling immersive post-purchase customer experiences. From order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to make consumers' lives simpler. "
target: Kronos Care
Based in France, Kronos Care creates the best post purchase experience for online retailers by supercharging the tracking process to help them engage their customers and increase their loyalty.
price ($mm)
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closed 5/8/2019 via Company Press Release

Pendo, acquired Receptive

synopsis: Pendo, the product cloud company, has acquired Receptive Software Limited, a privately-held SaaS company based in Sheffield, U.K. Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback.
buyer: Pendo
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Receptive
Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback and feature requests.
price ($mm)
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EBITDA ($mm)
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closed 5/8/2019 via Company Press Release

Pendo, acquired Receptive

synopsis: Pendo, the product cloud company, has acquired Receptive Software Limited, a privately-held SaaS company based in Sheffield, U.K. Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback.
buyer: Pendo
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Receptive
Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback and feature requests.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 9/7/2017 via PR Web

Pendo Software, acquired Insert

synopsis: Pendo, creator of the leading web based Product Experience Platform, has acquired Insert, the first Automated In-App Marketing Platform. Insert offers a broad set of pre-built features and tools for guidance, communication, conversion, acquisition and other engagement practices.
buyer: Pendo Software
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Insert
Insert is the first Automated In-App Marketing Platform. It offers a broad set of features – “inserts” – which can be launched into any live app in minutes, with no coding. Inserts are pre-built features and tools for guidance, communication, conversion, acquisition and other engagement practices.
price ($mm)
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closed 5/8/2019 via Company Press Release

Pendo, acquired Receptive

synopsis: Pendo, the product cloud company, has acquired Receptive Software Limited, a privately-held SaaS company based in Sheffield, U.K. Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback.
buyer: Pendo
Pendo provides a platform with powerful analytics, in-application user feedback, and contextual guidance that is designed to help companies measure and elevate the customer experience within their applications. Pendo is on a mission to improve society’s experience with software. "
target: Receptive
Founded in 2015, Receptive is the market-leading product demand intelligence platform that helps B2B product managers and customer success teams to capture, prioritize, and report on customer feedback and feature requests.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
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closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
price ($mm)
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announced 10/10/2019 via BusinessWire

Kibo Software, Inc, will acquire Monetate

synopsis: Kibo, a leader in cloud commerce, will acquire Monetate, a leading testing and optimization provider. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo’s cloud commerce platform powers unified commerce and omnichannel fulfillment strategies, built on an API-first, microservices architecture. The Kibo platform scales as clients grow their business while maintaining a low cost of ownership and faster time to market than other commerce solutions."
target: Monetate
Monetate is a global leader in Personalization software for consumer-facing brands. Powered by AI, the Monetate Personalization Engine enables brands to connect all of their data sources to make the most intelligent decisions possible regarding their interactions with each customer.
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announced 8/26/2019 via BNC Analysis

Cisco Systems, Inc., will acquire CloudCherry

synopsis: Cisco, the worldwide technology leader, will acquire CloudCherry, a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
buyer: Cisco Systems, Inc. (CSCO:$51,904.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: CloudCherry
CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
price ($mm)
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closed 7/1/2019 via BNC Analysis

ContentSquare, acquired ClickTale

synopsis: Contentsquare, France's leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Walmart, announced it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile.
buyer: ContentSquare
Headquartered in France, Contentsquare is a digital experience insights platform that helps businesses understand how and why visitors are interacting with their app, mobile and websites by analyzing trillions of micro-behaviors -- such as hovers, scrolls and clicks -- each day. "
target parent: Kohlberg Kravis Roberts & Co.
target: ClickTale
Headquartered in Israel, Clicktale is the leader in experience analytics. Their platform and customer experience expertise transform millisecond-level behaviors and gestures into visualizations and insights worth millions of dollars.
price ($mm)
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closed 5/15/2019 via PE Hub

Madison Dearborn Partners, acquired InMoment, Inc

synopsis: InMoment, a leader in customer experience management, announced that Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, has acquired a majority ownership position in InMoment. InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions.
buyer: Madison Dearborn Partners
Madison Dearborn Partners, LLC (MDP), based in Chicago, is a leading private equity investment firm in the United States. Since MDP's formation, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed approximately 140 investments. "
target: InMoment, Inc
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core.
price ($mm)
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announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$14,013.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/17/2018 via BusinessWire

Verint Systems Inc., will acquire ForeSee

synopsis: Verint Systems Inc., a leader in Actionable Intelligence solutions, is to acquire ForeSee. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions."
target: ForeSee
ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
price ($mm)
$65
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$83.97)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
announced 11/12/2018 via BNC Analysis

SAP SE, will acquire Qualtrics

synopsis: SAP, a technology company that develops enterprise application software for companies and industries across diverse sectors, announced that it has agreed to acquire Qualtrics, a computer software company that develops solutions for data collection and analytics.
buyer: SAP SE (SAP:$27,447.29)
SAP is a technology company that develops enterprise application software for companies and industries across diverse sectors. The company offers solutions for asset management, commerce, finance, human resources, manufacturing and sustainability as well as research and development, and engineering."
target: Qualtrics (:$372.39)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform.
price ($mm)
$8,000
rev ($mm)
$372
EBITDA ($mm)
$12
EV / rev
21.5x
EV / EBITDA
688.5x
closed 10/3/2018 via PR Newswire

Upland Software, acquired Rant & Rave

synopsis: Upland Software, a leading provider of cloud-based Enterprise Work Management software, has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions in the UK. Rant & Rave's solutions enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels.
buyer: Upland Software (UPLD:$183.83)
Upland Software is a leading provider of cloud-based Enterprise Work Management software. Their applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and engage with their customers, prospects and community. "
target: Rant & Rave
Rant & Rave is a leading provider of cloud-based customer engagement solutions in the UK. Rant & Rave's solutions enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service, mobile, email, web, and social media.
price ($mm)
$65
rev ($mm)
$21
EBITDA ($mm)
$10
EV / rev
3.1x
EV / EBITDA
6.8x
announced 9/26/2018 via PR Newswire

MailUp Group, will acquire Datatrics B.V.

synopsis: MailUp Group, a leading cloud based marketing technology provider, will acquire Datatrics, a Dutch company that offers a predictive marketing platform. Datatrics enables marketing teams to build customer experiences based on artificial-intelligence-managed data, resulting in better quality customer engagement and higher conversion rates.
buyer: MailUp Group (BIT:MAIL:$36.94)
MailUp Group is a leading cloud based marketing technology provider. Their MailUp solution is a complete email & SMS delivery solution that combines advanced email marketing features with SMTP relay and plugins for ecommerce, CRM and CMS systems. "
target: Datatrics B.V.
Datatrics is a Dutch company that offers a state-of-the-art predictive marketing platform. Datatrics enables marketing teams to build customer experiences based on artificial-intelligence-managed data, resulting in better quality customer engagement, higher conversion rates and upgraded loyalty.
price ($mm)
$4.46
rev ($mm)
$0
EBITDA ($mm)
EV / rev
22.7x
EV / EBITDA
announced 7/29/2018 via Bloomberg

ARM Ltd., will acquire Treasure Data

synopsis: ARM Holdings Plc, the British computer-chip designer owned by SoftBank Group Corp., has agreed to buy U.S.-based data analytics firm Treasure Data Inc. Mountain View, California-based Treasure Data develops products to help companies analyze data for marketing and other purposes.
buyer parent: Softbank Corporation
buyer: ARM Ltd. (ARM:$1,404.42)
Based in the UK, ARM designs technology at the heart of the World's most advanced digital products. Their advanced, energy-efficient processor designs have enabled the intelligent computing in more than 125 billion chips. "
target: Treasure Data
Mountain View, California-based Treasure Data develops products to help companies analyze data for marketing and other purposes, such as dealing with a surge in data from a product launch. Treasure Data’s mission is to bring all customer data together for a single, actionable view of the customer.
price ($mm)
$600
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/21/2018 via BusinessWire

InMoment, Inc, acquired brandXP

synopsis: InMoment, the leading cloud-based customer experience (CX) intelligence platform, has acquired brandXP, an Australia-based boutique customer experience agency. brandXP provides cloud-based tools that allows brands to view and analyse feedback in real-time, identify key opportunities for improvement, identify dissatisfied customers, and more.
buyer: InMoment, Inc
InMoment is the leading cloud-based customer experience (CX) intelligence platform. InMoment arms brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. "
target: brandXP
brandXP is an Australia-based boutique customer experience agency. brandXP provides cloud-based tools that allows brands to view and analyse feedback in real-time, identify key opportunities for improvement, and reinforce the company's best practices based on current customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/22/2018 via BusinessWire

Nike, acquired Zodiac Inc.

synopsis: Nike, the world's leading designer of apparel, has acquired Zodiac Inc., a leading consumer data analytics firm. Zodiac has adapted research on customer lifetime value into a cloud-based software platform. Zodiac forecasts individual customer behavior to create predictive metrics which enable companies to become customer-centric organizations.
buyer: Nike (NKE:$39,829.00)
Nike is the world's leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories for a wide variety of sports and fitness activities. "
target: Zodiac Inc.
Zodiac Inc. is a leading consumer data analytics firm. Zodiac has adapted decades of research on customer lifetime value into a cloud-based software platform. Zodiac forecasts individual customer behavior to create predictive metrics which enable companies to become customer-centric organizations.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/28/2018 via Company Press Release

Genesys, acquired Altocloud

synopsis: Genesys®, the global leader in omnichannel customer experience and contact center solutions, has completed the acquisition of privately held Altocloud Ltd., an industry leading cloud-based customer journey analytics provider.
buyer parent: Permira
buyer: Genesys
Genesys® powers more than 25 billion of the world's best customer experiences each year. They put the customer at the center of everything they do and passionately believe that great customer engagement drives great business outcomes. "
target: Altocloud
Altocloud is a Digital Customer Engagement platform that combines predictive analytics with voice, video, and messaging interactions to deliver a seamless customer experience and better outcomes for business. Altocloud is headquartered in Galway, Ireland, with a small U.S. presence in San Francisco.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/5/2017 via Company Press Release

WalkMe, acquired Jaco Analytics, Inc.

synopsis: WalkMe, a cloud based Enterprise Class Guidance and Engagement Platform, has acquired visual analytics startup Jaco. Jaco's platform allows product & analytics teams to understand how their customers are really using their product. The platform records and analyzes users’ activity as they navigate through any web-based product in real time.
buyer: WalkMe
WalkMe is the Enterprise-Class Online Guidance and Engagement platform. They have designed a platform which helps businesses to eliminate online confusion, while at the same time raise efficiency and reduce costs. "
target: Jaco Analytics, Inc.
Jaco is a new gen usability platform, allowing product & analytics teams to understand how their customers are really using their product. Jaco’s advanced technology records and analyzes users’ activity as they navigate through any web-based product in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/27/2017 via BNC Analysis

FanThreeSixty LLC, acquired StepOne

synopsis: Kansas City-based FanThreeSixty LLC acquired the assets of StepOne Inc., which has patented data analytics software. StepOne's software platform for digital self-service automates the continuous improvement of post-sales customer experiences. The StepOne solution features data intelligence, analytics, automation and an action recommendation engine.
buyer: FanThreeSixty LLC
FanThreeSixty is a customer engagement solution designed for sports, by sports veterans. FanThreeSixty not only helps sports companies understand their fans, their solutions allow users to sell more tickets, engage more customers and grow revenue. "
target: StepOne
StepOne technology enables businesses to predict and solve customers’ needs in digital channels using the data they already have. StepOne has built a patented, award-winning software platform for digital self-service that automates the continuous improvement of post-sales customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/15/2016 via Reuters

General Electric Company, acquired Wise.io

synopsis: General Electric said it has acquired two tech startups to build its artificial intelligence capability. GE said the acquisition of Wise.io will expand its Predix platform for industrial internet applications, which connects big machines such as power plants and aircraft engines to databases and analytical software.
buyer: General Electric Company (GE:$121,615.00)
GE brings together the physical and digital worlds. In its labs and factories and on the ground with customers, GE is inventing the next industrial era to move, power, build and cure the world. "
target: Wise.io
Wise.io delivers better customer experience through machine learning. Leveraging cutting-edge data science and built on a powerful machine learning engine that learns from past patterns to predict future behavior, Wise.io helps business users regain control over complex decision making.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/2/2016 via BNC Analysis

Spotify Ltd, acquired Preact

synopsis: Spotify, the music streaming service with 40 million paying subscribers, has acquired a company called Preact, a cloud-based platform and service developed for companies that operate on subscription models (like Spotify) to reduce churn and build up their subscriber numbers.
buyer: Spotify Ltd (SPOT:$6,661.14)
Spotify brings the right music for every moment – on computers, mobiles, tablets, home entertainment systems, cars, gaming consoles and more. Create and listen to playlists for free or subscribe to Premium for on-demand access at the highest audio quality – with zero ads. "
target: Preact
Preact is a cloud-based, customer success system that helps subscription businesses maximize customer lifetime value by reducing churn and driving upgrades. Preact generates health & activity metrics for each user and account by analyzing detailed individual session-level usage and other signals.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: ENXTPA:ALEZV
 
 
 
 
 
 
 
 
EasyVista
EasyVista
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code.
year
2016
rev ($mm)
$25.47
EBITDA ($mm)
($1.63)
EBIT ($mm)
($2.04)
Net Income ($mm)
Employees
147
  • drill down
  • watch
Ticker: IDIB
 
 
 
 
 
 
 
 
IDI Global, Inc.
Provides software application services for Web-based Internet applications. Provides infrastructure technologies and services aimed at the small business, home office market and large companies. Its software application tools allow users to easily build e-commerce enabled websites. Internet Develop
year
2007
rev ($mm)
EBITDA ($mm)
($1.36)
EBIT ($mm)
($1.39)
Net Income ($mm)
Employees
121
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Qualtrics
Qualtrics
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform.
year
2018
rev ($mm)
$372.39
EBITDA ($mm)
$11.62
EBIT ($mm)
$4.89
Net Income ($mm)
$3.08
Employees
1891
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2019
rev ($mm)
$356.84
EBITDA ($mm)
($52.44)
EBIT ($mm)
($65.80)
Net Income ($mm)
Employees
1258
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2019
rev ($mm)
$14,013.00
EBITDA ($mm)
$1,761.00
EBIT ($mm)
$581.00
Net Income ($mm)
$1,158.00
Employees
35000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2019
rev ($mm)
$632.70
EBITDA ($mm)
($32.00)
EBIT ($mm)
($46.67)
Net Income ($mm)
Employees
3204
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$308.08
EBITDA ($mm)
$19.62
EBIT ($mm)
$7.00
Net Income ($mm)
Employees
983
  • drill down
  • watch
Ticker: CNVO
 
 
 
 
 
 
 
 
Convio, Inc.
Convio, Inc.
Convio, Inc. is a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship. Convio serves more than 1,400 nonprofit organizations from its headquarters in Austin, TX and other offices around the US.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
  • drill down
  • watch
Ticker: IDIB
 
 
 
 
 
 
 
 
IDI Global, Inc.
Provides software application services for Web-based Internet applications. Provides infrastructure technologies and services aimed at the small business, home office market and large companies. Its software application tools allow users to easily build e-commerce enabled websites. Internet Develop
year
2007
rev ($mm)
EBITDA ($mm)
($1.36)
EBIT ($mm)
($1.39)
Net Income ($mm)
Employees
121
  • drill down
  • watch
Ticker: MTSL
 
 
 
 
 
 
 
 
Mer Telemanagement Solutions Ltd.
Mer Telemanagement Solutions Ltd.
Mer Telemanagement Solutions is a global provider of operations support systems (OSS) for comprehensive telecommunication management and customer care & billing solutions. MTS' OSS is a full-featured customized solution for telecommunications management and customer care & billing.
year
2014
rev ($mm)
$8.45
EBITDA ($mm)
($0.26)
EBIT ($mm)
($0.52)
Net Income ($mm)
Employees
59
  • drill down
  • watch