Like Bonobo

announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
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closed 10/7/2021 via PR Newswire

Alteryx, acquired Hyper Anna

synopsis: Alteryx, Inc., the Analytics Automation company, announced that it has acquired Hyper Anna, a leading cloud platform for generating artificial intelligence (AI)-driven automated insights from data. Hyper Anna is a Sydney, Australia-based company that enables anyone, regardless of technical background, to access AI-driven insights.
buyer: Alteryx (AYX:$529.07)
Revolutionizing business through data science and analytics, Alteryx offers an end-to-end analytics platform that empowers data analysts and scientists alike to break data barriers, deliver insights and experience the thrill of getting to the answer faster. "
target: Hyper Anna
Hyper Anna is a leading cloud platform for generating artificial intelligence (AI)-driven automated insights from data. Hyper Anna is a Sydney, Australia-based company that enables anyone, regardless of technical background, to access AI-driven insights.
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closed 9/30/2021 via BusinessWire

Terminus Software, LLC., acquired Zylotech

synopsis: Terminus, an account-based engagement platform, has acquired Zylotech, an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
buyer: Terminus Software, LLC.
Terminus is the leader of the account-based movement. The company's platform empowers marketing teams to create target account segments, engage them across every channel, provide insight and alerts to sales teams, and measure sales and marketing programs. "
target: Zylotech
Zylotech is an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
price ($mm)
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closed 9/22/2021 via BNC Analysis

Skeepers, acquired Advalo

synopsis: France based Skeepers acquires the startup Advalo. Founded in 2014 by Olivier Marc and David le Douarin, Advalo bases its solution on artificial intelligence in order to detect audiences with high growth potential who will have an impact on the turnover of brands. 
buyer: Skeepers
Skeepers, based in France, provides people-smart SaaS (Software-as-a-Service) solutions. Skeepers' products include Avis Vérifiés, a SaaS solution for analyzing and publishing customer reviews, Mediatech-CX, a platform for managing and facilitating the customer experience, and more. "
target: Advalo
Founded in 2014 by Olivier Marc and David le Douarin, Advalo bases its solution on artificial intelligence in order to detect audiences with high growth potential who will have an impact on the turnover of brands.
price ($mm)
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closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
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closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
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closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
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closed 8/3/2021 via BusinessWire

Aurea, acquired Xant, Inc.

synopsis: Aurea Software, Inc., the “Netflix of business software,” has acquired XANT, Inc., a pioneer and recognized leader of guided sales engagement software with AI-powered buyer insights. XANT will become a pillar of Aurea’s future of commerce solutions portfolio in a quest to create B2C-like buying experiences for B2B transactions.
buyer parent: ESW Capital, LLC
buyer: Aurea
Aurea helps global businesses accelerate digital transformation, through unlimited access to the world’s first business software library. Their customers enjoy access to every product in their portfolio, all of which are cloud-based, enterprise-scale and easy to use, with one simple subscription. "
target: Xant, Inc.
XANT offers the leading enterprise sales engagement platform that accelerates revenue. XANT’s Playbooks solution provides AI-powered sales engagement, optimizing sales representative contact rates by identifying who they should be reaching out to, via what channels and when they should be doing so.
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announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/28/2021 via BNC Analysis

Devtorium will be merged with Morebis,

synopsis: Devtorium, a SaaS AI company that specializes in market research via machine and deep learning, and Morebis, known for building custom software from venture-backed start-ups to large enterprises, are merging.
buyer: Morebis
Morebis is a full-service provider of software development, UI/UX design, and digital marketing, technology consulting, data services, advanced analytics, and automated & manual QA. Morebis specializes in agile development. "
target: Devtorium
Devtorium is a SaaS AI company that specializes in market research via machine and deep learning utilizing GPT technology, SWOT and PESTEL analysis via RPA, NLP, neural networking and unsupervised learning.
price ($mm)
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closed 7/21/2021 via Company Press Release

Cybereason, acquired Empow Cyber Security

synopsis: Cybereason, a leading provider of end-to-end cybersecurity solutions, has acquired empow, a security analytics company in Israel. empow uses AI to detect, investigate, and mitigate attacks. Their products help businesses to run their security operations more efficiently by enabling them to make more of the security tools they already have.
buyer: Cybereason
Cybereason is a leading provider of end-to-end cybersecurity solutions. Cybereason provides future-ready attack protection that unifies security from the endpoint, to the enterprise, to everywhere the battle moves. Their software enables users to prevent, detect, and respond to all cyber attacks. "
target: Empow Cyber Security
empow is a security analytics company in Israel. empow uses artificial intelligence to detect, investigate, and mitigate attacks. Their products help businesses to run their security operations more efficiently by enabling them to make more of the security tools they already have.
price ($mm)
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closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$1,012.85)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
price ($mm)
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closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
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closed 5/20/2021 via BNC Analysis

Demand Science Group, acquired TrustedOut, SAS

synopsis: Demand Science Inc. has acquired TrustedOut SAS, a French startup with an artificial intelligence platform that helps companies monitor market developments and plan advertising campaigns. TrustedOut adds a so-called content intelligence platform to Demand Science’s product portfolio.
buyer: Demand Science Group
Demand Science Group (DSG) creates and launches marketing technology companies that drive sales growth for businesses across a variety of industries. DSG builds profitable companies by combining established and emerging technologies to create innovative services that deliver business value. "
target: TrustedOut, SAS
TrustedOut SAS is a French startup with an artificial intelligence platform that helps companies monitor market developments and plan advertising campaigns. TrustedOut introduces "Corpus Intelligence" to define precisely what content can be trusted.
price ($mm)
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closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
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announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
rev ($mm)
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closed 3/10/2021 via GlobeNewswire

Xactly Corporation, acquired TopOPPS

synopsis: Xactly, the leader in revenue intelligence solutions, has acquired TopOPPS, a company focused on artificial intelligence (AI), sales pipeline management and forecasting. With this strategic acquisition, Xactly is expanding beyond Sales Performance Management to deliver a first-of-its-kind, end-to-end platform for Revenue Operations (RevOps).
buyer parent: Vista Equity Partners
buyer: Xactly Corporation (XTLY:$95.46)
Headquartered in San Jose, California, Xactly, is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. "
target: TopOPPS
TopOPPS is a company focused on artificial intelligence (AI), sales pipeline management and forecasting. Modern sales teams plug TopOPPS into their CRM for predictive sales analytics.
price ($mm)
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announced 3/5/2021 via BusinessWire

Medallia, will acquire Decibel Insight

synopsis: Medallia Inc. will acquire UK-based Decibel, a leader in digital experience analytics. With the acquisition, Medallia’s customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Decibel Insight
Based in the UK, Decibel helps organizations make every digital experience effortless. Decibel is the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a client's website and apps.
price ($mm)
$160
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/4/2021 via Company Press Release

Sitecore, will acquire Boxever

synopsis: Sitecore, the global leader in digital experience management software, will acquire Dublin-based Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51. Boxever's CDP will expand and enhance Sitecore's customer intelligence and AI-driven personalization tools.
buyer parent: EQT AB
buyer: Sitecore
Sitecore delivers a digital experience platform that empowers brands to build lifelong relationships with their customers. Sitecore is the only company that brings together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. "
target: Boxever
Based in Dublin, Boxever is a digital optimization platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience.
price ($mm)
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closed 3/3/2021 via BusinessWire

Upland Software, acquired BlueVenn

synopsis: Upland Software, Inc. has acquired BlueVenn, a leading cloud-based customer data platform (CDP). The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: BlueVenn
BlueVenn provide multi-channel campaign management software. The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/2/2021 via BNC Analysis

MuleSoft, will acquire Servicetrace

synopsis: MuleSoft, the world’s #1 integration and API platform, will acquire Servicetrace, a German developer of robotic process automation (RPA) solutions. Servicetrace enables organizations to begin their automation journey simply and safely. Their software combines everything their clients need to implement RPA throughout their entire company.
buyer parent: Salesforce.com, Inc.
buyer: MuleSoft
MuleSoft is the world’s #1 integration and API platform. MuleSoft makes it easy to connect data from any system to create connected experiences. Their platform allows users to create application networks that connect enterprise apps, data and devices, across any cloud and on-premise. "
target: Servicetrace
Servicetrace is a German developer of robotic process automation (RPA) solutions. Servicetrace enables organizations to begin their automation journey simply and safely. Their software combines everything their clients need to successfully implement RPA throughout their entire company.
price ($mm)
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EBITDA ($mm)
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announced 12/16/2020 via Company Press Release

Salesforce.com, Inc., will acquire Acumen Solutions

synopsis: Salesforce will acquire Acumen Solutions, a professional services firm with deep Salesforce knowledge and extensive industry expertise across the public sector, manufacturing, financial services, and more. With the acquisition, Salesforce can better provide customers across all industries with products and solutions that meet their specific needs.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Acumen Solutions
Acumen Solutions is the leader in Enterprise Cloud Transformation, delivering innovative technology expertise to the Fortune 500 and government. The company develops groundbreaking solutions that grow revenue, strengthen customer relationships, streamline operations, and improve productivity.
price ($mm)
$570
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/1/2020 via BusinessWire

Salesforce.com, Inc., will acquire Slack Technologies, Inc

synopsis: Salesforce, the global leader in CRM, and Slack Technologies, Inc., the most innovative enterprise communications platform, have entered into a definitive agreement under which Salesforce will acquire Slack.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Slack Technologies, Inc (WORK:$902.61)
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc.
price ($mm)[EV]
$28,154 [$27,483]
rev ($mm)
$834
EBITDA ($mm)
EV / rev
33.3x
EV / EBITDA
announced 9/9/2020 via Company Press Release

Salesforce.com, Inc., will acquire Mobify

synopsis: Salesforce, a global leader in Customer Relationship Management solutions, will acquire Canada-based Mobify, a provider of ecommerce storefront solutions. Mobify will provide Salesforce Commerce Cloud with a modern storefront solution that will allow brands to customize their commerce experiences faster and more frequently.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Mobify
Canada-based Mobify is a modern web storefront for headless commerce. It empowers enterprise retailers and brands to innovate their digital customer experience without taking on operational risk by offloading the complexity of hosting, securing, scaling, and monitoring the web storefront.
price ($mm)
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closed 3/4/2020 via BNC Analysis

Salesforce.com, Inc., acquired The CMO Club

synopsis: The world’s number one martech company- Salesforce has acquired The CMO Club. The CMO Club is the world’s most engaged and inspired marketing leadership community of Senior Marketing Executives who help each other solve their biggest challenges, within a candid, trusted, and sharing environment.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: The CMO Club
The CMO Club is the world’s most engaged and inspired marketing leadership community of Senior Marketing Executives who help each other solve their biggest challenges, within a candid, trusted, and sharing environment.
price ($mm)
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closed 6/5/2020 via BNC Analysis

Salesforce.com, Inc., acquired Vlocity

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired Vlocity, a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Vlocity
Vlocity is a leading provider of industry-specific cloud and mobile software, driving digital transformation for the world’s largest companies. Vlocity increases sales, service and marketing agility, operational efficiency and digital adoption at a faster time to value across the enterprise.
price ($mm)
$1,330
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/5/2020 via Company Press Release

Salesforce.com, Inc., acquired Evergage

synopsis: Salesforce, the global leader in Customer Relationship Management (CRM), has acquired Evergage, Inc., a company that develops a cloud-based platform for digital marketers to increase engagement of their visitors and users through real time one-to-one personalized experiences.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target: Evergage
Evergage, Inc. develops a cloud-based platform for digital marketers to increase engagement of their visitors and users through real time one-to-one personalized experiences.
price ($mm)
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announced 8/7/2019 via Company Press Release

Salesforce.com, Inc., will acquire ClickSoftware Technologies

synopsis: Salesforce, the global leader in Customer Relationship Management (CRM), will be acquiring ClickSoftware, a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Salesforce enables companies of every size and industry to take advantage of powerful technologies to create a 360° view of their customers. "
target parent: Francisco Partners Management LLC
target: ClickSoftware Technologies (CKSW:$124.58)
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhanced customer experiences. ClickSoftware blends unparalleled industry expertise and computer science to deliver meaningful, measurable business value.
price ($mm)
$1,350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/10/2019 via Company Press Release

Salesforce.com, Inc., will acquire Tableau Software

synopsis: Salesforce, the global leader in CRM, and Tableau Software, the leading analytics platform, have entered into a definitive agreement under which Salesforce will acquire Tableau in an all-stock transaction. Tableau pioneered self-service analytics with an intuitive analytics platform that empowers people of any skill level to work with data.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Tableau Software (DATA:$1,191.61)
Tableau Software helps people see and understand data. Offering a revolutionary new approach to business intelligence, Tableau allows users to quickly connect, visualize, and share data with a seamless experience from the PC to the iPad.
price ($mm)
$15,700
rev ($mm)
$1,192
EBITDA ($mm)
EV / rev
13.2x
EV / EBITDA
announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/17/2019 via Company Press Release

Salesforce.com, Inc., will acquire Salesforce.org

synopsis: Salesforce, the global leader in CRM, announced that Salesforce.org, the independent nonprofit social enterprise, will be integrated into Salesforce. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Salesforce.org
Salesforce.org is a non-profit enterprise that gives back to the community to invest in education to make sure youth are future ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good.
price ($mm)
$300
rev ($mm)
$175
EBITDA ($mm)
EV / rev
1.7x
EV / EBITDA
announced 1/30/2019 via Company Press Release

Salesforce.com, Inc., will acquire Griddable

synopsis: Salesforce, the global CRM leader, has signed a definitive agreement to acquire Griddable. Griddable.io enables digital transformation with a unified platform for continuous data integration and real-time analytics across the hybrid cloud.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Griddable
Griddable.io is a resilient scale-out grid platform that synchronizes data across any topology or database platform on any cloud. A policy engine controls flexible definition of what data is filtered, masked, or transformed in transit.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/14/2019 via Company Press Release

Salesforce.org, acquired roundCorner

synopsis: Salesforce.org, a non-profit enterprise that gives back to the community to invest in education, acquired roundCorner. roundCorner was the first Salesforce.org Platinum App Partner for the nonprofit market in North America and provides fundraising solutions and industry expertise to meet the needs of the largest global organizations.
buyer parent: Salesforce.com, Inc.
buyer: Salesforce.org
Salesforce.org is a non-profit enterprise that gives back to the community to invest in education to make sure youth are future ready. Salesforce.org gets technology in the hands of nonprofits, education institutions and philanthropic organizations so they can connect with others and do more good. "
target: roundCorner
roundCorner, Inc. provides cloud-based enterprise donor management solutions for nonprofit, public media, and higher education customers. It offers roundCause, a cloud-based constituent relationship management and marketing automation system for board.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/5/2018 via Company Press Release

Salesforce.com, Inc., will acquire REBEL

synopsis: Salesforce, the global CRM leader, has signed a definitive agreement to acquire Rebel, a startup that develops interactive email services for businesses to enhance their direct marketing services: recipients of interactive emails can write reviews, shop and take other actions without leaving the messages to do so.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: REBEL
At Rebel they reimagine what email can do by powering actionable, interactive experiences directly within the inbox. Rebel makes emails an extension of the user's application or website, increasing engagement, conversions and actions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/16/2018 via Company Press Release

Salesforce.com, Inc., will acquire Datorama

synopsis: Salesforce has signed a definitive agreement to acquire Datorama, the leading cloud-based, AI-powered marketing intelligence and analytics platform for enterprises, agencies and publishers. Datorama enables more than 3,000 leading global agencies and brands to optimize marketing campaigns, automate reporting and make data-driven decisions faster.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Datorama
Datorama is the leading cloud-based, AI-powered marketing intelligence and analytics platform for enterprises, agencies and publishers. Datorama enables more than 3,000 leading global agencies and brands to optimize marketing campaigns, automate reporting and make data-driven decisions faster.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/20/2018 via PR Newswire

Salesforce.com, Inc., will acquire MuleSoft

synopsis: Salesforce, the global leader in CRM, is to acquire MuleSoft, a company that provides one of the world's leading platforms for building application networks that connect enterprise apps, data and devices, across any cloud and on-premise.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MuleSoft
MuleSoft provides one of the world's leading platforms for building application networks that connect enterprise apps, data and devices, across any cloud and on-premise. More than 1,200 customers depend on MuleSoft including Coca-Cola, Barclays, Unilever and Mount Sinai.
price ($mm)[EV]
$6,143 [$5,939]
rev ($mm)
$296
EBITDA ($mm)
EV / rev
22.3x
EV / EBITDA
announced 3/14/2018 via BNC Analysis

Salesforce.com, Inc., will acquire CloudCraze

synopsis: Salesforce has agreed to acquire CloudCraze, the maker of a B2B platform built on the enterprise software giant's commerce cloud. Founded in 2009, CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: CloudCraze
CloudCraze delivers robust B2B commerce native on Salesforce. It allows businesses to generate online revenue fast and easily scale for growth. CloudCraze powers Customer-First Commerce for industry leaders such as AB InBev, Coca-Cola, Ecolab, GE, Hallmark, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/8/2018 via BNC Analysis

Quip, will acquire Attic Labs, Inc.

synopsis: Quip, a provider of a mobile productivity suite that enables people to collaborate on any device, will acquire Attic Labs, the developers of Noms. Noms is an open-source decentralized database that makes it easy to store, move, and collaborate on large-scale structured data.
buyer parent: Salesforce.com, Inc.
buyer: Quip
Quip is a mobile productivity suite that enables people to collaborate on any device. Quip combines chat, documents, spreadsheets, checklists, and more in a simple and elegant interface that makes collaboration easy. "
target: Attic Labs, Inc.
Attic Labs are the developers of Noms, an open-source decentralized database that makes it easy to store, move, and collaborate on large-scale structured data. Noms allows users to replicate data and edit it offline on multiple machines.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/25/2017 via Company Press Release

Salesforce.com, Inc., will acquire Sequence

synopsis: Salesforce, the world's #1 CRM company, has signed a definitive agreement to acquire Sequence, a creative digital agency developing brands, digital products and connected experiences that engage people and build businesses.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Sequence
Sequence is a creative digital agency developing brands, digital products and connected experiences that engage people and build businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/11/2021 via BusinessWire

Verint Systems Inc., will acquire Conversocial

synopsis: Verint, The Customer Engagement Company, will acquire Conversocial to expand the digital-first capabilities of its cloud platform. Conversocial is a software company that helps leading brands such as Google, Sephora, British Airways, and Hertz build and scale relationships via the personal touch and convenience of social messaging.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verinthelps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data, and experiences across the enterprise. "
target: Conversocial
Conversocial simplifies how brands communicate with their customers by combining human agents and bots in a single platform. The result; frictionless customer experiences throughout the customer lifecycle that enhance customer loyalty and drive revenue — at scale.
price ($mm)
$50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/24/2021 via GlobeNewswire

Technology Commerce Management, acquired Ninjaoutreach

synopsis: Technology Commerce Management (TCM) has acquired NinjaOutreach, whose proprietary technology enables users to filter through millions of social media influencers in order to find the ones that most precisely reach targeted customers.
buyer: Technology Commerce Management
Technology Commerce Management (TCM) delivers the eCommerce aggregator industry’s first predictive, AI-driven eCommerce performance optimization. "
target: Ninjaoutreach
NinjaOutreach is a blogger outreach software for digital marketers and small businesses interested in growing their presence online. It is a complete CRM, allowing for prospecting, relationship management, and analytics and reporting.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/4/2021 via PR Newswire

Perimeter Technologies, Inc., purchased F.A.S.T. Friendly Automated Software Tool from Geo Net Pages, LLC

synopsis: Perimeter Technologies, a world leader in pet containment and related products, has acquired F.A.S.T. Friendly Automated Software Tool, a next-generation Customer Relationship Management (CRM) platform improving process management and communications, from Geo Net Pages. FAST uses cloud-based resources to provide lightning-fast responses.
buyer: Perimeter Technologies, Inc.
Perimeter Technologies, the global pet fence leader, is shaping the cloud-centric pet containment future with its technology. The company's mission is to be the containment partner of choice, protecting pets with products that are safer by design. "
seller: Geo Net Pages, LLC
F.A.S.T. Friendly Automated Software Tool is a next-generation Customer Relationship Management (CRM) platform that improves process management and communications. FAST uses cloud-based resources to provide lightning-fast responses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/1/2020 via Company Press Release

Facebook, will acquire Kustomer

synopsis: Facebook will acquire Kustomer, a top-rated CRM that enables businesses to effectively manage all customer interactions across channels. Facebook plans to support Kustomer’s operations by providing the resources it needs to scale its business, improve and innovate its product offering, and delight its customers.
buyer: Facebook (FB:$94,399.00)
Facebook is a social utility that helps people better understand the world around them. Facebook develops technologies that facilitate the spread of information through social networks allowing people to share information online the same way they do in the real world. "
target: Kustomer
Kustomer is the world's top-rated customer experience CRM. With an advanced, AI-powered, omnichannel customer experience platform, Kustomer delivers a unified single view of the customer, automates manual tasks, and scales to deliver efficient and effortless experiences for businesses and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/13/2020 via PR Newswire

Vista Equity Partners, will acquire Pipedrive

synopsis: Pipedrive, the leading CRM platform for sales and marketing teams, announced it has signed an agreement to receive a majority investment from Vista Equity Partners, a leading global investment firm focused on enterprise software, data and technology-enabled businesses.
buyer: Vista Equity Partners
Vista is a leading investment firm with more than $58 billion in cumulative capital commitments. Vista exclusively invests in enterprise software, data, and technology-enabled organizations across private equity, credit, public equity, and permanent capital strategies. "
target: Pipedrive
Pipedrive is the first CRM platform developed from the salesperson's point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals.
price ($mm)
$41
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/2/2020 via BusinessWire

Campaign Monitor, acquired Selligent Marketing Cloud

synopsis: CM Group, through its subsidiary Campaign Monitor Europe UK LTD, has acquired Selligent Marketing Cloud, an intelligent omnichannel marketing cloud platform based in Belgium. With the acquisition of Selligent, CM Group now serves businesses across all major global industries and segments, from enterprises to small businesses.
buyer parent: CM Group
buyer: Campaign Monitor
Campaign Monitor is a global technology company and provider of a powerful email marketing platform. With its drag-and-drop builder, visual journey designer, creative marketing strategies, and real-time performance metrics, Campaign Monitors has everything businesses need to succeed. "
target parent: HGGC, LLC
target: Selligent Marketing Cloud
Belgium-based Selligent is an intelligent omnichannel marketing cloud platform. The company's dynamic technology provides actionable insights that empower companies to deliver more personalized and valuable consumer engagements, resulting in compelling experiences across all channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/6/2020 via BusinessWire

Varicent Software Incorporated, acquired FunnelCake

synopsis: Varicent announced that it has acquired FunnelCake, a Revenue Operations Platform that helps customers drive efficient growth across sales, marketing, and customer success. From lead to revenue, FunnelCake enhances the CRM ecosystem to improve information.
buyer: Varicent Software Incorporated
Varicent helps clients accurately track, manage, and report on sales processes through the industry-leading Sales Performance Management (SPM) solution. "
target: FunnelCake
FunnelCake is a Revenue Operations Platform that helps customers drive efficient growth across sales, marketing, and customer success. From lead to revenue, FunnelCake enhances the CRM ecosystem to improve information.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/1/2020 via Company Press Release

SAP SE, will acquire Emarsys

synopsis: SAP SE, the market leader in enterprise application software, announced it has entered into an agreement to acquire Emarsys, a leading omnichannel customer engagement platform provider. Emarsys enables businesses to engage more effectively and more personally with their customers.
buyer: SAP SE (SAP:$32,136.42)
Germany-based SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. Its machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. "
target: Emarsys
Emarsys is a leading omnichannel customer engagement platform provider that enables businesses to engage more effectively and more personally with their customers. It allows companies to deliver truly personal customer interactions across e-mail, mobile, social, SMS, and the web at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/16/2020 via BNC Analysis

Efficy, acquired INES CRM

synopsis: INES CRM, one of the French cloud-based CRM pioneers, is joining the Efficy group. Founded in 1999 in Lyon, INES CRM publishes and integrates an open collaborative SaaS platform, serving business development and the entire customer journey. The Efficy group aims to represent 5% of the CRM market share on the European scene in four years.
buyer: Efficy
Founded in 2005 in Brussels, Efficy publishes a highly flexible CRM intended for medium and large accounts, and positions itself as a partner close to its customers. Already present in 7 European countries and leader in the Benelux, the Efficy group offers CRM solutions at the right price. "
target: INES CRM
Founded in 1999 in Lyon, INES CRM publishes and integrates an open collaborative SaaS platform, serving business development and the entire customer journey. This solution is particularly suitable for companies with 10 to 50 employees, wishing to quickly set up a personalized CRM solution.
price ($mm)
rev ($mm)
$8
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 9/9/2020 via BNC Analysis

ClearCourse Partnership LLP, acquired FLG Business Technology Ltd

synopsis: ClearCourse, a partnership of innovative technology companies in the UK, has acquired FLG, a leading CRM platform in the UK. FLG's easy-to-use CRM allows businesses to manage 100,000s of leads and automate customer touchpoints without changing their sales process.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: FLG Business Technology Ltd
FLG is a leading CRM platform in the UK. FLG's easy-to-use CRM allows businesses to manage 100,000s of leads and automate customer touchpoints without changing their sales process. Their platform helps businesses to become more efficient and lets their team focus on closing more sales.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/19/2020 via Company Press Release

BID Equity Advisory GmbH, acquired Infopark Group GmbH

synopsis: BID Equity, a private equity firm investing in software and technology businesses in Europe, has acquired a majority stake in Infopark Group, a German developer of content management systems (CMS). Infopark's Scrivito is a cloud-based JavaScript CMS for creating highly secure and maintenance-free websites, web applications, portals and apps.
buyer: BID Equity Advisory GmbH
Hamburg-based BID Equity is a private equity firm investing in software and technology businesses in Europe. BID Equity is a partner for entrepreneurs and management teams, believing that active ownership and operational value creation to help companies reach the next level of their development. "
target: Infopark Group GmbH
Infopark Group is a German developer of content management systems (CMS). Infopark's Scrivito is a cloud-based JavaScript CMS for creating highly secure and maintenance-free websites, web applications, portals and apps. They also offer a web-based CRM solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2020 via Company Press Release

Cirrus Insight, acquired ZynBit

synopsis: ZynBit and Cirrus Insight, two of the most established firms in the Salesforce integration space, are now one product-centric company focused on building the best data-driven customer acquisition platform on the market. ZynBit is the best-rated Salesforce Email integration app on the AppExchange.
buyer: Cirrus Insight
Cirrus Insight was the first app to bring CRM into the Inbox for Google Apps users. Cirrus Insight has expanded from Gmail to Outlook, iOS, and Android, making over 70,000 business users smarter and more productive. "
target: ZynBit
ZynBit is the best-rated Salesforce Email integration app on the AppExchange. ZynBit is recognized for the stability, reliability, security, and speed of its Salesforce email & calendar integration with Outlook, and is trusted by some of the world’s largest financial institutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/11/2020 via Company Press Release

Kerridge Commercial Systems, acquired Infomat

synopsis: Kerridge Commercial Systems (KCS), a leading provider of ERP software, services and support solutions for wholesale, distribution, rental and installation customers worldwide, has announced its acquisition of Infomat, a Belgium-based company that develops and delivers integrated ERP, CRM, and DMS software solutions.
buyer: Kerridge Commercial Systems
Kerridge Commercial Systems (KCS) provides specialist software, services and support to deliver fully integrated trading and business management solutions to distributive trades customers, large and small – wherever they are in the world. "
target: Infomat
Infomat develops and delivers integrated ERP, CRM, and DMS software solutions. The company was founded in 1997 and is based in Wilrijk, Belgium.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/14/2020 via BusinessWire

Axcel Industriinvestor A/S, will acquire SuperOffice

synopsis: Axcel, a Nordic private equity firm, is to acquire a majority in SuperOffice, one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
buyer: Axcel Industriinvestor A/S
Founded in 1994, Axcel is a Nordic private equity firm focusing on mid-market companies and has a broad base of both Nordic and international investors. Axcel has raised five funds with total committed capital of just over EUR 2.0 billion. "
target: SuperOffice
SuperOffice is one of Europe’s leading suppliers of CRM solutions to the business-to-business market. Their software supports the individual user in achieving stronger sales, marketing and customer service productivity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Upland Software, acquired Altify

synopsis: Upland Software, Inc., a leader in cloud-based enterprise work management software, has acquired Altify, the leading customer revenue optimization (CRO) cloud solution for sales and the extended revenue teams.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: Altify
Altify is the Customer Revenue Optimization company, helping businesses generate value and grow revenue. Providing best practices, methodology and technology, Altify helps revenue teams visualize customers and their desired outcomes, unlocking revenue growth and building sales excellence.
price ($mm)
$84
rev ($mm)
$24
EBITDA ($mm)
EV / rev
3.5x
EV / EBITDA
closed 8/29/2019 via PE Hub

ClearCourse Partnership LLP, acquired BrightOffice

synopsis: ClearCourse Partnership LLP announces the acquisition of BrightOffice, a leading Software as a Service (SaaS) company providing hosted, enterprise Customer Relationship Management (CRM) software solutions to many different business sectors.
buyer parent: Aquiline Capital Partners
buyer: ClearCourse Partnership LLP
ClearCourse is a UK partnership of innovative technology companies providing membership software to groups, organisations and small businesses. Their companies help customers manage their members and clients, administer their business workflow, & automate their payment processes seamlessly. "
target: BrightOffice
BrightOffice was founded in 2004. Since then, it has developed a highly customisable cloud-based, SaaS CRM platform upon which it can build specialised CRM products bespoke to the requirements of its c. 300 clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/12/2019 via BNC Analysis

Cisco Systems, Inc., acquired 42hertz

synopsis: US-based networking giant Cisco has acquired 42hertz. Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
buyer: Cisco Systems, Inc. (CSCO:$48,846.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: 42hertz
Formed in 2011, 42hertz provides enterprise solutions including end-to-end CRM, ERP or other customized solutions leveraging data science and artificial intelligence. They are headquartered in Houston, Texas and Bengaluru, India.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2019 via Company Press Release

Salesforce.com, Inc., acquired MapAnything

synopsis: Salesforce, the global leader in Customer Relationship Management, has acquired MapAnything, a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
buyer: Salesforce.com, Inc. (CRM:$22,350.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: MapAnything
MapAnything is a pioneer in geo-enabled field productivity software. MapAnything enables customers to design optimal territories, create optimal schedules, and map optimal routes so field reps can service more accounts in less time.
price ($mm)
$225*
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/12/2018 via BusinessWire

Right Networks, LLC, acquired Propelware

synopsis: Right Networks, the leading provider of cloud solutions for accounting professionals, announced that it has completed the acquisition of Propelware, the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online.
buyer parent: BV Investment Partners
buyer: Right Networks, LLC
Right Networks is the leading provider of cloud-based accounting and business solutions for CPA firms, accounting professionals and small to medium businesses who want to gain all the benefits of cloud-based applications without needing to replace what they use today. "
target: Propelware
Propelware is the company that produced Autofy, a powerful connector of e-commerce and CRM applications to QuickBooks and QuickBooks Online. Integrate Salesforce, Shopify, Amazon and many other apps, to save time and headaches. Eliminate data entry and errors by automating the business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
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Ticker: CPSE:AGILC
 
 
 
 
 
 
 
 
Agillic
Agillic
Agillic is a Danish software company enabling marketers to maximise the use of data and translate it into relevant and personalised communication establishing strong relations between people and brands.
year
2020
rev ($mm)
$8.39
EBITDA ($mm)
($2.43)
EBIT ($mm)
($2.33)
Net Income ($mm)
Employees
61
  • drill down
  • watch
Ticker: NEWR
 
 
 
 
 
 
 
 
New Relic, Inc
New Relic, Inc
New Relic is a software analytics company that provides deep performance analytics for every part of the software environment. Their SaaS platform allows users to easily view and analyze massive amounts of data, and gain actionable insights in real-time.
year
2020
rev ($mm)
$641.32
EBITDA ($mm)
($81.14)
EBIT ($mm)
($119.22)
Net Income ($mm)
Employees
2251
  • drill down
  • watch
Ticker: TENB
 
 
 
 
 
 
 
 
Tenable Network Security Inc
Tenable Network Security Inc
Tenable is the Cyber Exposure company. Tenable helps organizations of all sizes accurately understand and reduce their cyber risk. Tenable.io, their Cyber Exposure platform, provides broad visibility and deep analytics to secure the entire modern attack surface.
year
2021
rev ($mm)
$483.81
EBITDA ($mm)
($6.01)
EBIT ($mm)
($18.18)
Net Income ($mm)
Employees
1367
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Ticker: NSEI:AFFLE
 
 
 
 
 
 
 
 
Affle
Affle
Affle is a company in Singapore that builds leading Mobile Audience Intelligence and Analytics Platforms. Their platforms help deliver end-to-end mobile commerce & marketing solutions with greater ROI and transparency for marketers, commerce marketplaces, app developers and publishers.
year
2020
rev ($mm)
$43.81
EBITDA ($mm)
$11.42
EBIT ($mm)
$9.79
Net Income ($mm)
$8.60
Employees
232
  • drill down
  • watch
Ticker: AIM:VNET
 
 
 
 
 
 
 
 
Vianet Group plc
Vianet Group plc
Vianet Group is a leading provider of actionable management information and business insight created through combining data from their smart Internet of Things ('IOT') solutions and external information sources.
year
2017
rev ($mm)
$18.85
EBITDA ($mm)
$3.66
EBIT ($mm)
$3.19
Net Income ($mm)
$1.49
Employees
159
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Ticker: OTCPK:DLOC
 
 
 
 
 
 
 
 
Digital Locations
Digital Locations
Digital Locations is developing an artificial intelligence (AI) platform to create highly personalized digital content and experiences for each and every person connected to the Internet.
year
2020
rev ($mm)
EBITDA ($mm)
($0.36)
EBIT ($mm)
($0.36)
Net Income ($mm)
Employees
7
  • drill down
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Ticker: DXM
 
 
 
 
 
 
 
 
Dex Media, Inc.
Dex Media, Inc.
Dex Media, Inc. is the leading provider of marketing solutions for local businesses. They partner with local businesses across the U.S. to help them get found, get chosen, and get talked about. Dex Media offers website, print, mobile, social media, and search engine marketing solutions.
year
2020
rev ($mm)
$1,207.64
EBITDA ($mm)
$316.98
EBIT ($mm)
$181.02
Net Income ($mm)
$37.37
Employees
2411
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2021
rev ($mm)
$22,350.00
EBITDA ($mm)
$3,476.00
EBIT ($mm)
$949.00
Net Income ($mm)
$4,442.00
Employees
56606
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2021
rev ($mm)
$495.90
EBITDA ($mm)
($106.50)
EBIT ($mm)
($131.12)
Net Income ($mm)
Employees
2037
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2020
rev ($mm)
$21.79
EBITDA ($mm)
$5.14
EBIT ($mm)
$1.34
Net Income ($mm)
$0.76
Employees
118
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: CPSE:PENNEO
 
 
 
 
 
 
 
 
Penneo ApS
Penneo ApS
Penneo A/S is a Software-as-a-Service (SaaS) company, that has evolved into an eco-system of automation solutions that digitizes company workflows related to onboarding of customers (KYC), and signing and management of documents in a secure and easy way.
year
2019
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch