Like Natero

closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2022 via PR Newswire

mParticle, acquired Indicative

synopsis: mParticle, the leader in customer data infrastructure, has acquired Indicative, a customer journey analytics platform. Indicative enables teams to understand consumer behavior across the entire customer journey. Their platform helps businesses to optimize conversion, identify successful marketing campaigns, and increase customer lifetime value.
buyer: mParticle
mParticle is a leading customer data platform. mParticle makes it easy to holistically manage customer data along the entire product and customer lifecycle. Their platform helps companies to drive better customer interactions and deliver great customer experiences. "
target: Indicative
Indicative is a customer journey analytics platform. Indicative enables teams to understand consumer behavior across the entire customer journey. Their platform helps businesses to optimize conversion and engagement, identify successful marketing campaigns, and increase customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/29/2021 via Company Press Release

House of Control, will acquire Keyforce AS

synopsis: Oslo-based House of Control Group AS will acquire Keyforce AS, a Norwegian software company that creates standard integration products and add-ons to ERP solutions. The acquisition significantly strengthens House of Control’s integration capabilities and future Business Intelligence offerings.
buyer: House of Control (OB:HOC-ME:$17.75)
Based in Norway, House of Control develops SaaS (Software as a Service) solutions. These are digital tools that the CFO can easily apply to improve the performance of the finance department and – ultimately – the whole company. "
target: Keyforce AS
Based in Norway, Keyforce is a software company focused on creating standard integration products and add-ons to ERP solutions and SuperOffice CRM. Keyforce aims to create apps and integration products that solve practical issues and add value to users' business processes.
price ($mm)
rev ($mm)
$2
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 3/10/2021 via GlobeNewswire

Xactly Corporation, acquired TopOPPS

synopsis: Xactly, the leader in revenue intelligence solutions, has acquired TopOPPS, a company focused on artificial intelligence (AI), sales pipeline management and forecasting. With this strategic acquisition, Xactly is expanding beyond Sales Performance Management to deliver a first-of-its-kind, end-to-end platform for Revenue Operations (RevOps).
buyer parent: Vista Equity Partners
buyer: Xactly Corporation (XTLY:$95.46)
Headquartered in San Jose, California, Xactly, is a leading provider of enterprise-class, cloud-based, incentive compensation solutions for employee and sales performance management. "
target: TopOPPS
TopOPPS is a company focused on artificial intelligence (AI), sales pipeline management and forecasting. Modern sales teams plug TopOPPS into their CRM for predictive sales analytics.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/2/2020 via BusinessWire

Twilio, acquired Segment.io

synopsis: Twilio has acquired Segment, the world’s leading customer data platform. The combination of Segment's platform and Twilio's Customer Engagement platform will allow Twilio to create more personalized, timely, and impactful engagement across customer service, marketing, analytics, product, and sales.
buyer: Twilio (TWLO:$2,547.18)
Twilio powers the future of business communications and is used by millions of developers. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use. "
target: Segment.io
Segment is the world’s leading customer data platform (CDP). Its platform democratizes access to reliable data for all teams and offers a complete toolkit to standardize data collection, unify user records, and route customer data into any system where it’s needed.
price ($mm)
$3,200
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/24/2020 via BusinessWire

SugarCRM Inc, acquired Node.io

synopsis: SugarCRM Inc., the innovator of time-aware customer experience (CX), announced the acquisition of Node Inc., an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases.
buyer parent: Accel-KKR
buyer: SugarCRM Inc
SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering personalized experiences throughout the customer journey. SugarCRM strengthens existing customer relationships through actionable insights and intelligent automation. "
target: Node.io
Node Inc. is an artificial intelligence (AI) platform that leverages CRM data and vast external sources to deliver an unparalleled level of predictability across a whole array of different business use cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/11/2020 via BNC Analysis

Affinity.co, acquired Nudge Software

synopsis: Affinity, a sales relationship intelligence platform provider, has acquired Nudge.ai, provider of a revenue intelligence platform for sales. Nudge.ai offers a relationship intelligence platform designed to help sales professionals access new accounts, analyze deal risk, measure account health, and more.
buyer: Affinity.co
Affinity’s patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities. "
target: Nudge Software
Founded in 2014 and based in Toronto, Canada, Nudge is a relationship intelligence platform designed to help sales professionals access new accounts, analyze deal risk, measure account health and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/11/2019 via BusinessWire

Acquia, Inc., will acquire AgilOne

synopsis: Acquia will acquire AgilOne, the leading customer data platform for enterprises, to further deliver on its vision of providing open digital experiences. AgilOne brings valuable new capabilities to Acquia’s Open Digital Experience Platform, which harnesses the power of customer data and AI to understand, acquire, and engage with customers.
buyer: Acquia, Inc.
Acquia is an open digital experience company. The company provides the world’s most ambitious brands with technology that allows them to build, operate, and optimize websites, apps, and other digital experiences to create customer moments that matter. "
target: AgilOne
AgilOne is the leading customer data platform for enterprise companies. The company uses machine learning and analytical algorithms to enhance customer data leveraged through real-time APIs and orchestrated across all touchpoints.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/12/2019 via BusinessWire

Zoom Information, acquired Komiko

synopsis: ZoomInfo, the global leader in go-to-market (GTM) intelligence solutions, announced the acquisition of Seattle-area based Komiko, a company that provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM.
buyer parent: DiscoverOrg, LLC
buyer: Zoom Information (:$747.20)
Zoom Information, Inc. (ZoomInfo) is the world’s most comprehensive B2B data provider. ZoomInfo's Growth Acceleration Platform combines the most comprehensive B2B database with integrated tools to help companies optimize marketing effectiveness, jump-start growth, and maximize profitability. "
target: Komiko
Komiko provides AI-powered Sales and Customer Success solutions for business to business companies that use Salesforce CRM. They have customers of all sizes across software, healthcare, distribution, professional services, and insurance.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2019 via Company Press Release

SugarCRM Inc, acquired Corvana Corporation

synopsis: SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences, announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast.
buyer parent: Accel-KKR
buyer: SugarCRM Inc
SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering personalized experiences throughout the customer journey. SugarCRM strengthens existing customer relationships through actionable insights and intelligent automation. "
target: Corvana Corporation
Corvana is a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Corvana allows anyone with basic Salesforce.com admin skills to be able to answer even the most complicated sales funnel analysis questions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/25/2019 via GlobeNewswire

Validity, Inc., acquired AppBuddy

synopsis: Validity, the most trusted name in customer data quality, has acquired AppBuddy, the leader in grid-based Software as a Service applications. AppBuddy helps users integrate any data from the cloud to manage the entire customer lifecycle, and enterprise companies increase sales productivity, forecast accuracy, and deliver excellent customer support.
buyer: Validity, Inc.
Validity develops innovative products that bring data quality solutions to businesses globally. Organizations rely on Validity solutions—including DemandTools, BriteVerify, Trust Assessments, and Return Path—to target, contact, engage, and retain customers effectively. "
target: AppBuddy
AppBuddy is a leader in grid-based Software as a Service applications. They help users integrate any data from the cloud to manage the entire customer lifecycle. AppBuddy helps enterprise companies increase sales productivity, forecast accuracy, and deliver excellent customer support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2019 via GlobeNewswire

Intapp, Inc., acquired OnePlace Pte Ltd

synopsis: Intapp, a Professional Services Platform, has acquired OnePlace, a Client Lifecycle Management solution, built on the Salesforce platform, specifically for the Professional Services industry.
buyer parent: Great Hill Partners LLC
buyer: Intapp, Inc. (:$214.63)
Intapp provides software and services that enable professional services and capital markets firms to thrive in an increasingly competitive marketplace, enhancing their ability to win more business, operate efficiently, manage risk and drive project and client success. "
target: OnePlace Pte Ltd
OnePlace is a Client Lifecycle Management solution, built on the Salesforce platform, specifically for the Professional Services industry. The OnePlace team has built a strong track record of planning, implementing and supporting successful CLM projects worldwide with expertise and passion.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/11/2019 via Company Press Release

EDM Media B.V., acquired Human Inference B.V.

synopsis: EDMMedia Group, the leading data solutions company in the Benelux, announces the acquisition of Human Inference, whose Data Quality Software Solutions are widely used by organizations in the Benelux, Germany and the U.K. Human Inference is European market leader in the field of solutions for data quality.
buyer: EDM Media B.V.
EDMMedia Group (EDM) is a leading data solutions company in the Benelux. EDM wants to be the partner of choice for medium-sized and large data-driven organisations, helping them to maximise their RoD by making their data as accessible as possible, and by analysing and applying the data. "
target parent: NeoPost SA
target: Human Inference B.V.
Human Inference provides Data Quality Software Solutions that are widely used by organizations in the Benelux, Germany and the U.K. Human Inference is the European market leader in the field of solutions for data quality and Master Data Management (MDM) for customer data.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via BNC Analysis

Natero, acquired CustomerLink

synopsis: Natero, a customer success solution company, has acquired CustomerLink, a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
buyer: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. "
target: CustomerLink
CustomerLink is a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2017 via BNC Analysis

DocuSign Inc., acquired Appuri, Inc.

synopsis: DocuSign, an e-signature and digital transaction management company, has acquired the technology and core team members from Appuri. Appuri is a cloud-based Customer Data Platform that helps businesses optimize customer and revenue growth through powerful, practical application of Advanced Analytics and Machine Learning algorithms.
buyer: DocuSign Inc. (DOCU:$1,057.03)
DocuSign is the leader in eSignature transaction management, and the global standard for eSignature. DocuSign offers its customers the easiest, fastest, most secure global network for sending, signing, tracking, and storing documents in the cloud. "
target: Appuri, Inc.
Appuri is a cloud-based Customer Data Platform that helps businesses optimize customer and revenue growth through powerful, practical application of Advanced Analytics and Machine Learning algorithms.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/27/2017 via BNC Analysis

Global Software, Inc., acquired Globe Software Pty.

synopsis: Global Software, a Raleigh, N.C. provider of Excel automation and reporting software backed by Thompson Street Capital Partners, acquired Globe Software Pty., a Perth, Australia-based creator of data analytic software.
buyer parent: Thompson Street Capital Partners
buyer: Global Software, Inc.
Global Software, Inc. is the leading provider of Microsoft Excel-based automation & reporting solutions to enhance the world’s foremost Business Intelligence (BI), Enterprise Resource Planning (ERP) including: SAP®, Oracle®, Microsoft® , Infor®, Viewpoint® and other operational platforms. "
target: Globe Software Pty.
Globe Software's leading edge application, Atlas, is a high-value, low-risk product with a strong and proven track record. Atlas 6.1 is the latest version of the leading business intelligence tool for Microsoft Dynamics users.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/21/2016 via GlobeNewswire

Sidetrade SA, acquired BrightTarget

synopsis: SaaS pioneer, Sidetrade, announced it has bought Artificial Intelligence start-up BrightTarget. BrightTarget's Cloud technology can be quickly deployed with leading Customer Relationship Management systems (CRM) and Marketing Automation platforms, avoiding costly investment in Big Data infrastructure and recruitment of Data Scientists.
buyer: Sidetrade SA (ENXTPA:ALBFR:$32.78)
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies. "
target: BrightTarget
BrightTarget's Cloud technology can be quickly deployed and interfaced with leading Customer Relationship Management systems (CRM) and Marketing Automation platforms, avoiding costly investment in Big Data infrastructure and recruitment of Data Scientists.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/7/2016 via Market Wire

CallidusCloud, acquired Datahug

synopsis: CallidusCloud, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced that it has acquired Datahug Limited, a SaaS predictive forecasting and sales analytics company. Customers of Datahug's predictive forecasting technology include companies like Nitro, McCann Fitzgerald and Scottish Equity Partners.
buyer: CallidusCloud (CALD:$239.66)
Callidus Software Inc., doing business as CallidusCloud®, is the global leader in cloud-based sales, marketing, learning and customer experience solutions. It enables organizations to accelerate and maximize their lead to money process with a complete suite of solutions. "
target: Datahug
Datahug enables sales teams to increase sales velocity and reduce pipeline risk. The company's innovative solution gives managers deep visibility into the sales pipeline while reducing the burden on salespeople to update CRM.
price ($mm)
$13
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2016 via BusinessWire

Sutherland Global Services, acquired Nuevora

synopsis: Sutherland Global Services announced it has acquired Nuevora, a top 10 big data analytics firm. The move advances Sutherland’s big data capabilities and strengthens its Digital Practice Division to further address the fundamental challenge companies’ face in trying to translate massive amounts of customer data into immediately useful action.
buyer: Sutherland Global Services
Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the customer lifecycle. It is one of the largest, independent global BPO companies. "
target: Nuevora
Nuevora is a unique Big Data analytics solutions provider that helps leading organizations achieve positive, high-impact business outcomes through the delivery of continuous and context-sensitive predictive insights. Nuevora is headquartered in the Bay Area, CA.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/22/2016 via BusinessWire

Verint Systems Inc., acquired Contact Solutions

synopsis: Verint® Systems Inc., a global leader in Actionable Intelligence, announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. Contact Solutions help reduce effort through highly personalized self-service and agent-assisted experiences.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint® is a global leader in Actionable Intelligence®, which has become a necessity in a dynamic world of massive information growth. Verint solutions enable decision makers to anticipate, respond and take action, and make more informed, effective and timely decisions. "
target: Contact Solutions
Contact Solutions is a leading provider of cloud-based voice and mobile customer care solutions. Focusing on customer engagement that’s effortless for the customer and sustainable for the enterprise, its solutions help reduce effort through personalized self-service and agent-assisted experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/6/2019 via BNC Analysis

Natero, acquired CustomerLink

synopsis: Natero, a customer success solution company, has acquired CustomerLink, a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
buyer: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value. "
target: CustomerLink
CustomerLink is a technology and services company, improving customer satisfaction and helping customers be successful with products and services. They help organizations of all sizes be successful by providing the link to customers to help measure and improve their satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/9/2020 via Company Press Release

Freshworks Inc., acquired Flint

synopsis: Freshworks Inc., the customer engagement software company, announced that it completed the acquisition of Flint, a leading IT orchestration and cloud management platform. They offer an enterprise-grade IT operations system and an intuitively designed dashboard.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Flint
Founded in Pune, India, Flint is a software as a service (SaaS) cloud management platform. They offer an enterprise-grade IT operations system and an intuitively designed dashboard. Established in 2013, they have served companies in countries across Singapore, Australia, India, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/28/2017 via PR Web

Freshworks Inc., acquired Zarget

synopsis: Freshworks, the leading provider of cloud-based business software, announced the acquisition of Zarget, a leading marketing software startup that provides marketers and designers with a suite of Conversion Rate Optimization (CRO) tools helping them understand how users interact with their websites.
buyer: Freshworks Inc.
Freshworks is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. "
target: Zarget
Zarget is a SaaS company that provides heatmaps, funnel analysis, A/B testing, and split URL testing based conversion rate optimization software with their revolutionary Chrome extension. Zarget brings real-time, neat visualizations of data - including dynamic heatmaps - right on the user's website.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2017 via BNC Analysis

Freshworks Inc., acquired Joe Hukum

synopsis: Freshworks, a provider of cloud-based business software that help teams better communicate with their customers and co-workers, has acquired Joe Hukum. Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution can be deployed in websites and apps.
buyer: Freshworks Inc.
Freshworks makes customer happiness refreshingly easy. Their suite of cloud-based products includes Freshdesk, Freshservice, Freshsales and Freshcaller. Their products help teams better connect and communicate with their customers and co-workers. "
target: Joe Hukum
Joe Hukum provides a SaaS automated chat solution that allows businesses to make their communication automated and intelligent. Their solution helps businesses communicate effectively in various situations such as pre and post sales, assisted merchandising, and customer service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/4/2017 via BNC Analysis

Freshdesk Inc., acquired Pipemonk

synopsis: Freshdesk, a cloud-based customer support software & helpdesk ticketing system, announced that it has acquired Banglaore-based startup Pipemonk, a company that offers customers the ability to move data easily between cloud applications such as CRM, eCommerce, marketing and help desk services.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Pipemonk
Pipemonk is a Cloud Data Integration platform for E-commerce businesses to automate data flow across cloud apps. Integrate SaaS apps like E-commerce, Accounting, CRM, Marketing, Helpdesk & automate data transfer between them in minutes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/19/2016 via BNC Analysis

Freshdesk Inc., acquired Chatimity

synopsis: Customer support software company Freshdesk announced that it has acquired chat app and bot creator Chatimity. Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Chatimity
Chatimity is a chat app with 3 million registered users that makes business-to-consumer bots and A.I.-powered bots like MITI, which uses natural language processing to automate thousands of conversations at once.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/22/2016 via BNC Analysis

Freshdesk Inc., acquired Framebench

synopsis: Freshdesk, a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service, has acquired Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations, and documents.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Framebench
Framebench is a completely cloud hosted solution where users can quickly share their files which become interactive once online. Participants can then leave text and graphical comments on these files which are transmitted to all other participants in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/16/2015 via BNC Analysis

Freshdesk Inc., acquired Konotor

synopsis: FreshDesk, a cloud-based customer support software company, has acquired mobile-first user engagement platform Konotor. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Konotor
Konotor is a user engagement platform for mobile apps. Through Konotor they are re-imagining how marketing and CRM is done in the mobile-first world. Konotor is basically a two-way communication channel for app developers to allow users to interact with the app.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/22/2019 via PR Newswire

Freshworks Inc., acquired Natero

synopsis: Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: Natero
Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This uniquely data-driven approach enables B2B software providers to proactively manage Customer Success and maximize customer lifetime value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/24/2022 via BusinessWire

Hellman & Friedman LLC, Permira, will acquire Zendesk

synopsis: Zendesk, Inc. announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC. Zendesk provides a customer service platform designed to bring organizations and their customers closer together.
buyer: Permira
buyer: Hellman & Friedman LLC
Hellman & Friedman is a global private equity firm focused on large-scale equity investments in high-quality growth businesses. Permira is a global investment firm. "
target: Zendesk (ZEN:$1,428.88)
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts offering service and support in more than 30 languages.
price ($mm)
$10,200
rev ($mm)
$1,429
EBITDA ($mm)
EV / rev
7.1x
EV / EBITDA
announced 12/21/2021 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., will acquire Movidesk

synopsis: ZENVIA Inc., a customer experience communications platform in Brazil, will acquire Movidesk, a leading provider of customer service and service desk software in Brazil. Movidesk enables companies to provide better support and improve their customer relations. Their solution allows users to provide support to multiple channels from one platform.
buyer: Zenvia Mobile e Serviços Digitais S.A. (ZENV:$96.87)
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey. "
target: Movidesk
Movidesk is a leading provider of customer service and service desk software in Brazil. Movidesk enables companies to provide better support and improve their customer relations. Their solution allows users to provide support to multiple channels from one platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via BNC Analysis

Dixa ApS, acquired Elevio Pty. Ltd.

synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer: Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target: Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/25/2020 via BNC Analysis

KMS Lighthouse, acquired Reps AI

synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer: KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target: Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/18/2020 via Company Press Release

Eurazeo PME, will acquire EasyVista

synopsis: Eurazeo PME, an investment firm and subsidiary of Eurazeo dedicated to majority investments in French SMEs, is to acquire EasyVista, a global software provider of intelligent service automation solutions for enterprise service management and self-help.
buyer parent: Eurazeo
buyer: Eurazeo PME
Eurazeo PME is an investment firm and subsidiary of Eurazeo dedicated to majority investments in French SMEs with a value of less than €200 million. Eurazeo PME acts as a long-term shareholder, providing its portfolio companies with all the financial, organizational, and human resources they need. "
target: EasyVista (ENXTPA:ALEZV:$50.10)
EasyVista is a global software provider of intelligent service automation solutions for enterprise service management and self-help.
price ($mm)
$106*
rev ($mm)
$51
EBITDA ($mm)
$7
EV / rev
3.1x
EV / EBITDA
23.5x
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,295.67)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/14/2017 via BNC Analysis

EasyVista, acquired Knowesia S.A.S

synopsis: EasyVista, a major player in IT Management in Europe and the United States, announces the acquisition of KNOWESIA, publisher of Knowledge as a Service solutions. KNOWESIA publishes and distributes a collaborative software package that enables all business lines and all business sectors to model procedures in the form of decision trees.
buyer: EasyVista (ENXTPA:ALEZV:$50.10)
EasyVista has a singular focus on reinventing service management for the mobile user, making it easy to deliver and easy to use. The only mobile-first service management platform, EasyVista automates and personalizes service delivery for employees and other end users-without a line of code. "
target: Knowesia S.A.S
Knowesia develops Business Orchestration Software helping organizations achieve unprecedented automation, agility and control of agent operational decision-making tasks. The software helps to deliver Interactive Guidance to users through a web browser or a self service portal.
price ($mm)
$3.55
rev ($mm)
$2
EBITDA ($mm)
EV / rev
2.1x
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,755.46)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

Like Natero


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Natero

Indicative

Keyforce AS

TopOPPS

Segment.io

Node.io

Nudge Software

AgilOne

Komiko

Corvana Corporation

AppBuddy

OnePlace Pte Ltd

Human Inference B.V.

CustomerLink

Appuri, Inc.

Globe Software Pty.

BrightTarget

Datahug

Nuevora

Contact Solutions

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Natero

CustomerLink

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Flint

AnswerIQ

Natero

Zarget

Joe Hukum

Pipemonk

Chatimity

Airwoot

Framebench

Konotor

read more

Natero

Zendesk

Movidesk

Elevio Pty. Ltd.

Reps AI

Odigo SAS

EasyVista

Mobile Agent Now

Logicalware

Puzzel

Connect First

Dimelo

NewVoiceMedia

Volt Delta International GmbH

Aida Software Corp.

Humany AB

Knowesia S.A.S

CallPromise, LLC

inContact, Inc.

Airwoot

Geography
Matching Companies
Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
year
2021
rev ($mm)
$443.79
EBITDA ($mm)
($68.58)
EBIT ($mm)
($86.77)
Net Income ($mm)
Employees
1600
  • drill down
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Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
year
2021
rev ($mm)
$0.11
EBITDA ($mm)
($12.79)
EBIT ($mm)
($16.00)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2022
rev ($mm)
$1,274.46
EBITDA ($mm)
($82.03)
EBIT ($mm)
($107.79)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Zeta Global
Zeta Global
Zeta Global Holdings Corp. is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers more efficiently.
year
2021
rev ($mm)
$458.34
EBITDA ($mm)
($198.60)
EBIT ($mm)
($244.53)
Net Income ($mm)
Employees
1434
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2022
rev ($mm)
$1,428.88
EBITDA ($mm)
($147.23)
EBIT ($mm)
($185.64)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2022
rev ($mm)
$1,428.88
EBITDA ($mm)
($147.23)
EBIT ($mm)
($185.64)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: NZSE:PX1
 
 
 
 
 
 
 
 
Plexure Group Limited
Plexure Group Limited
Plexure is a global mobile engagement company helping brands create sticky and more profitable relationships with consumers throughout the consumer journey. Plexure enables the delivery of deeply personalized compelling offers to customers through mobile channels.
year
2021
rev ($mm)
$20.26
EBITDA ($mm)
($5.02)
EBIT ($mm)
($5.19)
Net Income ($mm)
Employees
150
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
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Ticker: NasdaqGS:SVMK
 
 
 
 
 
 
 
 
Momentive Global
Momentive Global
Momentive (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.
year
2021
rev ($mm)
$443.79
EBITDA ($mm)
($68.58)
EBIT ($mm)
($86.77)
Net Income ($mm)
Employees
1600
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Ticker: NasdaqCM:SOPA
 
 
 
 
 
 
 
 
Society Pass Incorporated
Society Pass Incorporated
Society Pass Incorporated is a leading Southeast Asian data-driven loyalty platform. Society Pass provides merchants with SoPa.asia – an online commerce platform for users, alongside with #HOTTAB Biz – a convenient order management app for business partners on SoPa.asia.
year
2021
rev ($mm)
$0.11
EBITDA ($mm)
($12.79)
EBIT ($mm)
($16.00)
Net Income ($mm)
Employees
0
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Ticker: TSXV:SPN
 
 
 
 
 
 
 
 
Snipp Interactive Inc.
Snipp Interactive Inc.
Snipp Interactive Inc. builds cross-device shopper marketing solutions for brands to engage and interact with their customers. They provide a full spectrum of services including campaign conceptualization, rules and legal, design, execution, rewards provisioning and fulfillment.
year
2021
rev ($mm)
$13.19
EBITDA ($mm)
($0.91)
EBIT ($mm)
($0.13)
Net Income ($mm)
$0.14
Employees
0
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Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
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Ticker: ASX:BTH
 
 
 
 
 
 
 
 
bigtincan
Bigtincan helps sales and service teams increase win rates and customer satisfaction. Their AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and encourages team-wide adoption.
year
2020
rev ($mm)
$22.22
EBITDA ($mm)
($8.46)
EBIT ($mm)
($9.22)
Net Income ($mm)
Employees
0
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Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
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