Like Crowdicity

closed 10/7/2019 via BusinessWire

Medallia, acquired Crowdicity

synopsis: Medallia, Inc., the global leader in experience management, has acquired London-based Crowdicity, an idea and innovation management platform that drives continuous innovation at scale. Crowdicity crowdsources the best employee and customer ideas, helping companies develop and evaluate potential improvements to the customer and employee experience.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Crowdicity
Crowdicity is a leader in innovation and software, empowering customers to harness the knowledge, experience, and creativity of their people to discover new ideas, new perspectives, insights, and opportunities. Crowdicity is a leading provider of idea management software headquartered in London.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2020 via GlobeNewswire

Amplitude Analytics, acquired ClearBrain, Inc.

synopsis: Amplitude, the leader in product intelligence, has acquired ClearBrain, a predictive analytics startup and the world's first Causal Analytics platform. With the acquisition, Amplitude's customers will be able to instantly predict which features, campaigns, and product bets are most likely to drive revenue growth without extensive A/B testing.
buyer: Amplitude Analytics
Amplitude is the leading product intelligence platform that helps companies use their customer data to build great product experiences for systematic business growth. The company's cross-platform intelligence solution is used by over 30,000 teams at companies like Microsoft, Twitter, and CapitalOne."
target: ClearBrain, Inc.
Clearbrain is the world's first Causal Analytics platform, built with AI that automatically separates causation from correlation. ClearBrain’s technology continuously simulates A/B tests on every conversion goal, sifting through historical data to isolate the causal effect of every user action.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via BNC Analysis

Betterworks, acquired Hyphen App

synopsis: Betterworks, a leading OKR and performance management solution, has acquired Hyphen, an employee listening and engagement platform. Hyphen helps employers collect feedback from employees through surveys and polls. Their AI analytics tool converts unstructured feedback into trusted intel to help leaders prioritize what to do next.
buyer: Betterworks
Betterworks is a leading OKR and performance management solution. BetterWorks provides continuous performance management to help employees easily set goals and give ongoing feedback. Their platform connects the four aspects of a performance process to help organizations improve employee engagement. "
target: Hyphen App
Hyphen is an employee listening and engagement platform. Hyphen helps employers collect feedback from employees through surveys and polls. Their AI analytics tool converts unstructured feedback into trusted intel to help leaders zero in on what matters most and prioritize what to do next.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/12/2020 via PR Newswire

TTEC Holdings, Inc., acquired Serendebyte, Inc.

synopsis: TTEC Holdings, Inc., a leading digital global customer experience (CX) technology and services company, has acquired a majority interest in Serendebyte, an intelligent automation CX solutions provider. Serendebyte strengthens TTEC's ability to deliver intelligent automation solutions globally.
buyer: TTEC Holdings, Inc. (TTEC:$1,601.51)
TTEC Holdings, Inc. is a leading digital global customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative customer experience, engagement, and growth solutions. "
target: Serendebyte, Inc.
Serendebyte is an intelligent automation customer experience (CX) solutions provider. The company provides a wide range of solutions that 1-1 drive customer engagement, digital process automation, and robotics for its customers across various industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
announced 12/11/2019 via BNC Analysis

Dimension Five Technologies Inc., will acquire Youneeq

synopsis: Dimension Five, a Canadian company involved in the business of developing and acquiring software and mobile apps of the future, will acquire Youneeq, a Canadian AI platform for Omni channel personalization. Youneeq delivers the most relevant customer experiences across web, mobile, in store and to any digital device, anywhere in real time.
buyer: Dimension Five Technologies Inc.
Dimension Five Technologies Inc. is a Canadian company involved in the business of developing, marketing, and acquiring software and mobile applications of the future. Their investorBASE platform connects retailer investors with Canadian public companies. "
target: Youneeq
Youneeq is a Canadian Artificial Intelligence platform for Omni channel personalization. Youneeq delivers the most relevant and individual customer experiences across web, mobile, in store and to any digital device, anywhere in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/10/2019 via BusinessWire

Kibo Software, Inc, will acquire Monetate

synopsis: Kibo, a leader in cloud commerce, will acquire Monetate, a leading testing and optimization provider. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo’s cloud commerce platform powers unified commerce and omnichannel fulfillment strategies, built on an API-first, microservices architecture. The Kibo platform scales as clients grow their business while maintaining a low cost of ownership and faster time to market than other commerce solutions."
target: Monetate
Monetate is a global leader in Personalization software for consumer-facing brands. Powered by AI, the Monetate Personalization Engine enables brands to connect all of their data sources to make the most intelligent decisions possible regarding their interactions with each customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/26/2019 via BNC Analysis

Cisco Systems, Inc., will acquire CloudCherry

synopsis: Cisco, the worldwide technology leader, will acquire CloudCherry, a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
buyer: Cisco Systems, Inc. (CSCO:$50,575.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: CloudCherry
CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/1/2019 via BNC Analysis

ContentSquare, acquired ClickTale

synopsis: Contentsquare, France's leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Walmart, announced it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile.
buyer: ContentSquare
Headquartered in France, Contentsquare is a digital experience insights platform that helps businesses understand how and why visitors are interacting with their app, mobile and websites by analyzing trillions of micro-behaviors -- such as hovers, scrolls and clicks -- each day. "
target parent: Kohlberg Kravis Roberts & Co.
target: ClickTale
Headquartered in Israel, Clicktale is the leader in experience analytics. Their platform and customer experience expertise transform millisecond-level behaviors and gestures into visualizations and insights worth millions of dollars.
price ($mm)
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EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/15/2019 via PE Hub

Madison Dearborn Partners, acquired InMoment, Inc

synopsis: InMoment, a leader in customer experience management, announced that Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, has acquired a majority ownership position in InMoment. InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions.
buyer: Madison Dearborn Partners
Madison Dearborn Partners, LLC (MDP), based in Chicago, is a leading private equity investment firm in the United States. Since MDP's formation, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed approximately 140 investments. "
target: InMoment, Inc
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/8/2019 via BNC Analysis

Salesforce.com, Inc., will acquire Bonobo

synopsis: Salesforce has agreed to acquire Tel Aviv-based conversational intelligence platform Bonobo. Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention.
buyer: Salesforce.com, Inc. (CRM:$17,098.00)
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device. "
target: Bonobo
Bonobo, founded in 2017, uses artificial intelligence to help customer-facing teams centralize fragmented customer interaction data – including voice, chat, video and email – and converts it into accessible insights for upselling, conversion and retention. They are based in Israel and San Francisco.
price ($mm)
$45
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/25/2019 via BNC Analysis

McDonald's Corporation, will acquire Dynamic Yield

synopsis: McDonald’s, the world’s leading global foodservice retailer, is acquiring Dynamic Yield, an AI-powered Personalization Anywhere™ platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers.
buyer: McDonald's Corporation (NYSE:MCD:$20,829.30)
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women. "
target: Dynamic Yield
Dynamic Yield is an AI-powered Personalization Anywhere™ platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers.
price ($mm)
rev ($mm)
EBITDA ($mm)
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closed 2/28/2019 via Company Press Release

Informatica Corp., acquired AllSight, Inc.

synopsis: Informatica, the enterprise cloud data management leader, has acquired AllSight Inc., a customer intelligence platform in Canada. AllSight's AI powered platform provides customer data management and analytic capabilities that create actionable customer intelligence.
buyer parent: Permira
buyer: Informatica Corp. (INFA:$1,047.95)
Informatica is the leader in Enterprise Cloud Data Management. Informatica helps data-driven leaders unleash the power of data to drive their intelligent disruption. Informatica provides them with the foresight to become more agile, realize new growth opportunities, and create new inventions. "
target: AllSight, Inc.
AllSight is a customer intelligence platform in Canada. AllSight's AI powered platform provides customer data management and analytic capabilities that create actionable customer intelligence. AllSight enables businesses to deliver more personalized experiences across marketing, sales, and support.
price ($mm)
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EBITDA ($mm)
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EV / EBITDA
announced 12/17/2018 via BusinessWire

Verint Systems Inc., will acquire ForeSee

synopsis: Verint Systems Inc., a leader in Actionable Intelligence solutions, is to acquire ForeSee. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
buyer: Verint Systems Inc. (NasdaqGS:VRNT:$1,255.80)
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions."
target: ForeSee
ForeSee® helps companies grow by listening to what matters most—customer voices. ForeSee voice of the customer (VoC) software solutions are designed for business impact, to measure and benchmark a 360-degree view of the customer across every touchpoint in digital, location, and contact center.
price ($mm)
$65
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/28/2018 via PR Newswire

IDify, acquired Qualia Media

synopsis: IDify, an ALC company, has announced the acquisition of Qualia Media, a leading device graph company. The Qualia Data Intelligence Platform combines its IQ Decision Engine with BlueCava’s cross-device graph to create a closed-loop, device agnostic, audience insights solution.
buyer parent: ALC
buyer: IDify
IDify, a wholly owned subsidiary of ALC, enables clients – including some of the world's largest marketing platforms, retailers, and publishers – to combine, analyze and activate data at the person-level to drive profitability and strengthen customer relationships. "
target: Qualia Media
Qualia empowers organizations to deliver seamless consumer experiences across all devices, from intent to conversion. The Qualia Data Intelligence Platform combines its IQ Decision Engine™ with BlueCava’s cross-device graph to create a closed-loop, device agnostic, audience insights solution.
price ($mm)
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EBITDA ($mm)
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EV / EBITDA
closed 11/26/2018 via BusinessWire

Marchex, Inc., acquired Callcap

synopsis: Marchex, Inc., a leading provider of call analytics that drive, measure, and convert callers into customers, announced the acquisition of Callcap, a leading call monitoring and analytics company.
buyer: Marchex, Inc. (MCHX:$100.67)
Marchex, Inc. is a leading provider of call analytics that drive, measure, and convert callers into customers. Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. "
target: Callcap
Founded in 2001, Callcap was the first call measurement company to provide real-time complete caller data and a recording of the call. They are still a leader in providing innovative call monitoring and call tracking solutions that help businesses to deliver excellent customer experiences.
price ($mm)
$35
rev ($mm)
$9
EBITDA ($mm)
EV / rev
3.9x
EV / EBITDA
closed 11/15/2018 via BNC Analysis

Drop Technologies Inc., acquired Canopy Labs

synopsis: Drop Technologies Inc., the first truly flexible mobile rewards program, announced its acquisition of Canopy Labs, a predictive analytics software company focused on improving and optimizing its clients' customer journeys.
buyer: Drop Technologies Inc.
Drop is a personalized mobile rewards program focused on bringing value to its members by making their everyday more rewarding. Drop enables the consumer to earn rewards easily by simply spending with the debit and credit cards they link to the app. "
target: Canopy Labs
Canopy Labs is a predictive analytics software company bent on revolutionizing customer experiences. Canopy Labs helps businesses track, optimize, and personalize their customer journeys.
price ($mm)
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EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/12/2018 via BNC Analysis

SAP SE, will acquire Qualtrics

synopsis: SAP, a technology company that develops enterprise application software for companies and industries across diverse sectors, announced that it has agreed to acquire Qualtrics, a computer software company that develops solutions for data collection and analytics.
buyer: SAP SE (SAP:$30,413.00)
SAP is a technology company that develops enterprise application software for companies and industries across diverse sectors. The company offers solutions for asset management, commerce, finance, human resources, manufacturing and sustainability as well as research and development, and engineering."
target: Qualtrics (:$372.39)
Qualtrics is a computer software company that develops solutions for data collection and analytics. Their system of record for all experience data also called X-data allows organizations to manage four core experiences of business including customer, product, employee and brand all on one platform.
price ($mm)
$8,000
rev ($mm)
$372
EBITDA ($mm)
$12
EV / rev
21.5x
EV / EBITDA
688.5x
closed 10/3/2018 via PR Newswire

Upland Software, acquired Rant & Rave

synopsis: Upland Software, a leading provider of cloud-based Enterprise Work Management software, has acquired Rant & Rave, a leading provider of cloud-based customer engagement solutions in the UK. Rant & Rave's solutions enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels.
buyer: Upland Software (UPLD:$201.75)
Upland Software is a leading provider of cloud-based Enterprise Work Management software. Their applications enables users to manage their projects, professional workforce and IT investments, automate document-intensive business processes and engage with their customers, prospects and community. "
target: Rant & Rave
Rant & Rave is a leading provider of cloud-based customer engagement solutions in the UK. Rant & Rave's solutions enable users to capture, analyze, and act on real-time customer and employee feedback across multiple channels including Short Message Service, mobile, email, web, and social media.
price ($mm)
$65
rev ($mm)
$21
EBITDA ($mm)
$10
EV / rev
3.1x
EV / EBITDA
6.8x
announced 9/26/2018 via PR Newswire

MailUp Group, will acquire Datatrics B.V.

synopsis: MailUp Group, a leading cloud based marketing technology provider, will acquire Datatrics, a Dutch company that offers a predictive marketing platform. Datatrics enables marketing teams to build customer experiences based on artificial-intelligence-managed data, resulting in better quality customer engagement and higher conversion rates.
buyer: MailUp Group (BIT:MAIL:$36.94)
MailUp Group is a leading cloud based marketing technology provider. Their MailUp solution is a complete email & SMS delivery solution that combines advanced email marketing features with SMTP relay and plugins for ecommerce, CRM and CMS systems. "
target: Datatrics B.V.
Datatrics is a Dutch company that offers a state-of-the-art predictive marketing platform. Datatrics enables marketing teams to build customer experiences based on artificial-intelligence-managed data, resulting in better quality customer engagement, higher conversion rates and upgraded loyalty.
price ($mm)
$4.46
rev ($mm)
$0
EBITDA ($mm)
EV / rev
22.7x
EV / EBITDA
closed 10/7/2019 via BusinessWire

Medallia, acquired Crowdicity

synopsis: Medallia, Inc., the global leader in experience management, has acquired London-based Crowdicity, an idea and innovation management platform that drives continuous innovation at scale. Crowdicity crowdsources the best employee and customer ideas, helping companies develop and evaluate potential improvements to the customer and employee experience.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Crowdicity
Crowdicity is a leader in innovation and software, empowering customers to harness the knowledge, experience, and creativity of their people to discover new ideas, new perspectives, insights, and opportunities. Crowdicity is a leading provider of idea management software headquartered in London.
price ($mm)
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EBITDA ($mm)
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EV / EBITDA
closed 5/6/2020 via BusinessWire

Medallia, acquired Voci Technologies

synopsis: Medallia, Inc., the global leader in experience management, has acquired Voci Technologies, a company that combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech transcription platform.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Voci Technologies
Pittsburgh-based Voci Technologies combines artificial intelligence (AI) and deep learning algorithms to deliver the best-in-class enterprise speech transcription platform.
price ($mm)
$59
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/20/2020 via BusinessWire

Medallia, acquired LivingLens

synopsis: Medallia, Inc., the global leader in experience management, has acquired Liverpool-based LivingLens, the video feedback platform, to humanize feedback and bring the voice of the customer and employee to life. The acquisition gives Medallia's customers the ability to leverage video feedback alongside social, voice, app, and web feedback.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: LivingLens
Liverpool-based LivingLens is a video feedback platform that automatically extracts insights and identifies key themes that navigate to meaningful content quickly, facilitating powerful stories to inspire action and drive change within organizations.
price ($mm)
$29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Medallia, acquired Crowdicity

synopsis: Medallia, Inc., the global leader in experience management, has acquired London-based Crowdicity, an idea and innovation management platform that drives continuous innovation at scale. Crowdicity crowdsources the best employee and customer ideas, helping companies develop and evaluate potential improvements to the customer and employee experience.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Crowdicity
Crowdicity is a leader in innovation and software, empowering customers to harness the knowledge, experience, and creativity of their people to discover new ideas, new perspectives, insights, and opportunities. Crowdicity is a leading provider of idea management software headquartered in London.
price ($mm)
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 9/24/2019 via BusinessWire

Medallia, acquired Zingle

synopsis: Medallia, Inc., a global leader in experience management, has acquired Zingle, a real-time customer engagement solution for hospitality, travel, and retail verticals. Zingle’s patented technology is used by many of the world’s leading hospitality and travel companies to deliver high touch service in real-time at a massive scale.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Zingle
Zingle is a software solution which enables businesses to communicate with customers through text messaging. Their real-time enterprise platform works on any device, providing the tools to deliver an instant, actionable, and seamless customer experience.
price ($mm)
$42
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/3/2019 via PR Newswire

Medallia, will acquire CoolaData Ltd.

synopsis: Medallia, Inc., the global leader in customer experience management, announced it has signed a definitive agreement to acquire Tel Aviv-headquartered Cooladata, a next generation cloud-based behavioral analytics platform. 
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: CoolaData Ltd.
Tel Aviv-headquartered Cooladata is a next generation cloud-based behavioral analytics platform. Leveraging its proprietary big data platform and artificial intelligence engine, Cooladata can process huge datasets beyond customer surveys to derive and predict customer sentiment.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/9/2019 via PR Newswire

Medallia, will acquire Strikedeck

synopsis: Medallia, Inc., the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Strikedeck
Strikedeck is a Customer Success platform that helps businesses deliver customer experiences while maximizing the value of their customer relationships. Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/20/2016 via PR Newswire

Medallia, acquired Kampyle Ltd.

synopsis: Medallia, Inc. announced that it has acquired Kampyle, Ltd., the best-of-breed software platform for capturing customer feedback on digital and mobile channels. Medallia will offer a new product solution that combines Medallia's powerful data analytics platform with Kampyle's state-of-the-art web and mobile feedback capture capabilities.
buyer: Medallia (MDLA:$402.46)
Medallia is the Customer Experience Management company that is trusted by hundreds of the world's leading brands. Medallia's Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is to improve their performance. "
target: Kampyle Ltd.
Kampyle has pioneered the field of online feedback analytics, delivering websites, online retailers and companies a powerful software-as-a-service (SaaS) platform to collect, analyze, measure and manage online user feedback on services, products and customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2019 via BusinessWire

Medallia, acquired Crowdicity

synopsis: Medallia, Inc., the global leader in experience management, has acquired London-based Crowdicity, an idea and innovation management platform that drives continuous innovation at scale. Crowdicity crowdsources the best employee and customer ideas, helping companies develop and evaluate potential improvements to the customer and employee experience.
buyer: Medallia (MDLA:$402.46)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Crowdicity
Crowdicity is a leader in innovation and software, empowering customers to harness the knowledge, experience, and creativity of their people to discover new ideas, new perspectives, insights, and opportunities. Crowdicity is a leading provider of idea management software headquartered in London.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$624.09)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/31/2017 via Company Press Release

NICE Systems Ltd, acquired Satmetrix

synopsis: Satmetrix, a global provider of customer experience management software, has merged their business with NICE, a publicly traded software company and a leader in the customer experience software space. Satmetrix's flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
buyer: NICE Systems Ltd (NICE:$1,486.10)
NICE is an Israel-based leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. "
target: Satmetrix
Satmetrix is the leading global provider of customer experience management software for companies who know that customer experience drives success. Their flagship product, Satmetrix NPX, delivers powerful, cost-effective customer experience management in a complete, always-on SaaS solution.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 6/2/2016 via BNC Analysis

Cre8tek Limited, will acquire Flamingo Customer Experience Inc.

synopsis: Cre8tek Limited will acquire 100% of Flamingo Customer Experience Inc., a software as a service (SaaS) company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
buyer: Cre8tek Limited (ASX:CR8:$0.00)
Cre8tek was re positioned into the software and technology sector of the ASX, after receiving approval from shareholders, and has announced its first acquisition of Agenda, an early stage start-up Australian private company engaged in the development of an online platform (Agenda Platform). "
target: Flamingo Customer Experience Inc.
Flamingo Customer Experience Inc. is a software as a service company which has developed a customer experience automation platform (Flamingo Platform). The Flamingo Platform guides online customers from page view to purchase, on both mobile and desktop devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2016 via BusinessWire

Uniguest, purchased ElevenGC from Eleven Wireless, Inc.

synopsis: Nashville-based Uniguest, the hospitality industry’s leading provider of secure and fully managed guest-facing technologies, completed the acquisition of the hospitality business center division of Eleven Wireless, Inc, ElevenGC. ElevenGC is a family of 5-star guest computing solutions flexible enough to be deployed in business centers and lobbies.
buyer parent: Atlantic Street Capital
buyer: Uniguest
Uniguest is the leading provider of secure fully managed technology solutions to the hospitality industry, backed by world-class service delivery and 24/7/365 support. Uniguest’s solutions include secure public-use computers, static and interactive digital signage, kiosks and purposed tablets. "
seller: Eleven Wireless, Inc.
Eleven delivers software that powers the online guest experience in hotels. ElevenGC is a family of five-star guest computing solutions flexible enough to be deployed in business centers, lobbies, and more. ElevenOS is a cloud-based guest Internet platform that manages the online guest experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/1/2016 via Company Press Release

EQT, acquired Sitecore

synopsis: EQT has entered into an agreement to acquire a majority stake in Sitecore A/S from its founders, Technology Crossover Ventures and other minority shareholders. Founded in 2001, Sitecore has emerged to become one of the global leaders of customer experience management software.
buyer: EQT (EQT:$561.47)
EQT is a leading global private equity group with approximately EUR 29 billion in raised capital. EQT has portfolio companies in Europe, Asia and the US. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership. "
target: Sitecore
Sitecore is the global leader in experience management software that enables context marketing. The Sitecore® Experience Platform™ manages content, supplies contextual intelligence, and automates communications, at scale.
price ($mm)
$1,139
rev ($mm)
$223
EBITDA ($mm)
EV / rev
5.1x
EV / EBITDA
closed 2/24/2016 via Company Press Release

MARU Group, acquired eDigitalResearch

synopsis: MARU Group, a technology enabled professional services firm delivering information and insight services, acquired Voice of the Customer leaders eDigitalResearch (edr). Established in the UK to help businesses measure and improve their customer experience, edr combines a unique combination of SaaS technology, focused insight and thought leadership.
buyer parent: Primary Capital Partners LLP
buyer: MARU Group
MARU Group is a customer intelligence professional services firm delivering information and insight services. Operating in multiple countries, MARU Group provides research, insight and advisory services to large enterprises across a broad spectrum of industries and markets. "
target: eDigitalResearch
eDigitalResearch empowers business decisions through customer insight. By combining their proprietary SaaS technology with focused insight and thought leadership, they’re able to provide a truly unique solution – from real-time closed-loop customer feedback to Panels and Communities.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/20/2015 via Market Wire

Oracle Marketing Cloud, will acquire Maxymiser

synopsis: Oracle Marketing Cloud announced that it has signed an agreement to acquire Maxymiser. The company is a leading provider of cloud-based software that enables marketers to test, target and personalize what a customer sees on a Web page or mobile app, substantially increasing engagement and revenue.
buyer parent: Oracle Corporation
buyer: Oracle Marketing Cloud
Oracle Marketing Cloud uses award-winning technology and expertise to transform marketing by truly knowing the customer, engaging with cross-channel marketing, and achieving data driven accountability. "
target: Maxymiser
Maxymiser empowers brands to transform every digital interaction into seamless, relevant and engaging customer experiences with its cloud-based testing, personalization and cross-channel optimization solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/17/2014 via Market Wire

PeriscopeIQ, acquired Opinionmeter International

synopsis: PeriscopeIQ, Inc., an industry leading Customer and Employee Engagement Solutions company, is pleased to announce its acquisition of California-based Opinionmeter International, Ltd., a leading provider of real-time mobile and SaaS customer feedback solutions.
buyer parent: Rezon8 Capital & Advisory Group
buyer: PeriscopeIQ
PeriscopeIQ, Inc. is a Customer and Employee Engagement Solutions company serving multi-unit enterprises in the US and around the world. The company provides fully-managed turnkey solutions that deliver trusted insights and significantly improved business outcomes using scientific methodology. "
target: Opinionmeter International
Opinionmeter International is a leading provider of DIY customer feedback software tools, with an emphasis on mobile research including offline survey apps. Opinionmeter enables its clients to capture spontaneous, 'voice of the customer' feedback at the Point-of-Experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/20/2013 via GlobeNewswire

Genesys Telecommunications Laboratories, will acquire SoundBite Communications, Inc.

synopsis: Genesys, a leading provider of customer engagement and contact center solutions, announced it signed a definitive agreement to acquire SoundBite Communications for $5.00 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile marketing applications, as well as proactive customer service solutions to enterprises.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: SoundBite Communications, Inc. (SDBT:$48.07)
SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions.
price ($mm)[EV]
$84 [$68]
rev ($mm)
$48
EBITDA ($mm)
EV / rev
1.6x
EV / EBITDA
closed 10/30/2019 via PR Newswire

Whatfix, acquired Airim

synopsis: Whatfix, the leading digital adoption platform, has acquired Airim, an Indian company that provides an AI-powered Personalization Engine for users and customers. Airim helps businesses to reduce customer drop-offs and increase conversions. Their engine autonomously shows personalized content to visitors, delivering a stellar customer experience.
buyer: Whatfix
Whatfix is a leading digital adoption platform that helps companies provide intuitive onboarding, and effective training and support. Whatfix’s contextual and personalized in-app content drives-up user productivity and engagement. "
target: Airim
Airim an Indian company that provides an AI-powered Personalization Engine for users and customers. Airim helps businesses to reduce customer drop-offs and increase conversions. Their engine autonomously shows personalized content to visitors, delivering a stellar customer experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 2/19/2019 via GlobeNewswire

Bridgeline Digital, Inc., will acquire Stantive Technologies Group

synopsis: Bridgeline Digital, Inc., a provider of cloud-based Web Content Management, eCommerce and Marketing Automation software, announced its intention to acquire certain assets of Stantive Technologies Group, a provider of OrchestraCMS, the only digital experience platform 100% natively integrated with Salesforce.
buyer: Bridgeline Digital, Inc. (BLIN:$11.97)
Bridgeline Digital helps customers maximize the performance of their full digital experience from websites and intranets to eCommerce experiences. Bridgeline's Unbound platform is a Digital Experience Platform that deeply integrates Web Content Management, eCommerce, eMarketing, and Web Analytics. "
target: Stantive Technologies Group
Stantive Technologies Group is a Salesforce Platinum Innovation Partner and is revolutionizing the content management industry. OrchestraCMS helps Salesforce customers create compelling digital experiences for their customers, partners, and employees.
price ($mm)
$0.97
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/29/2019 via BusinessWire

UserTesting, acquired Truthlab

synopsis: UserTesting has acquired Truthlab, a provider of machine learning based video analysis. Truthlab builds Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
buyer: UserTesting
UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands. "
target: Truthlab
Truthlab is a provider of machine learning based video analysis. They build Customer Experience Management (CXM) products and solutions that enable companies to drive customer satisfaction, retention, and advocacy by helping them to create and maintain better relationships.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 10/10/2019 via BusinessWire

Kibo Software, Inc, will acquire Monetate

synopsis: Kibo, a leader in cloud commerce, will acquire Monetate, a leading testing and optimization provider. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform.
buyer parent: Vista Equity Partners
buyer: Kibo Software, Inc
Kibo’s cloud commerce platform powers unified commerce and omnichannel fulfillment strategies, built on an API-first, microservices architecture. The Kibo platform scales as clients grow their business while maintaining a low cost of ownership and faster time to market than other commerce solutions."
target: Monetate
Monetate is a global leader in Personalization software for consumer-facing brands. Powered by AI, the Monetate Personalization Engine enables brands to connect all of their data sources to make the most intelligent decisions possible regarding their interactions with each customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/26/2019 via BNC Analysis

Cisco Systems, Inc., will acquire CloudCherry

synopsis: Cisco, the worldwide technology leader, will acquire CloudCherry, a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
buyer: Cisco Systems, Inc. (CSCO:$50,575.00)
Cisco System's hardware, software, and service offerings are used to create the Internet solutions that make networks possible. Cisco designs, manufactures, and sells Internet Protocol based networking and other products related to the communications and information technology industry worldwide. "
target: CloudCherry
CloudCherry is a Customer Experience Management (CEM) company that provides customer journey mapping, out-of-the-box integrations, and predictive analytics. CloudCherry’s disruptive CEM platform empowers organizations with data-driven insights that allow them to meet their customer's needs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/1/2019 via BNC Analysis

ContentSquare, acquired ClickTale

synopsis: Contentsquare, France's leading digital experience insights platform trusted by brands like AccorHotels, Sephora and Walmart, announced it has acquired Israel-based experience analytics company Clicktale, another leading digital experience platform, with clients such as Dell, RBS and T-Mobile.
buyer: ContentSquare
Headquartered in France, Contentsquare is a digital experience insights platform that helps businesses understand how and why visitors are interacting with their app, mobile and websites by analyzing trillions of micro-behaviors -- such as hovers, scrolls and clicks -- each day. "
target parent: Kohlberg Kravis Roberts & Co.
target: ClickTale
Headquartered in Israel, Clicktale is the leader in experience analytics. Their platform and customer experience expertise transform millisecond-level behaviors and gestures into visualizations and insights worth millions of dollars.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/15/2019 via PE Hub

Madison Dearborn Partners, acquired InMoment, Inc

synopsis: InMoment, a leader in customer experience management, announced that Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, has acquired a majority ownership position in InMoment. InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions.
buyer: Madison Dearborn Partners
Madison Dearborn Partners, LLC (MDP), based in Chicago, is a leading private equity investment firm in the United States. Since MDP's formation, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed approximately 140 investments. "
target: InMoment, Inc
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2020
rev ($mm)
$402.46
EBITDA ($mm)
($101.17)
EBIT ($mm)
($114.93)
Net Income ($mm)
Employees
1579
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$328.01
EBITDA ($mm)
$17.64
EBIT ($mm)
$3.27
Net Income ($mm)
Employees
983
  • drill down
  • watch
Ticker: NasdaqGS:VRNT
 
 
 
 
 
 
 
 
Verint Systems Inc.
Verint Systems Inc.
Verint is a leader in Actionable Intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Organizations in more than 180 countries count on intelligence from Verint solutions to make more informed, effective and timely decisions.
year
2019
rev ($mm)
$1,255.80
EBITDA ($mm)
$186.88
EBIT ($mm)
$129.50
Net Income ($mm)
$69.78
Employees
6200
  • drill down
  • watch
Ticker: ASX:OPN
 
 
 
 
 
 
 
 
OpenDNA
OpenDNA
The OpenDNA Group of companies provides fully integrated digital marketing and customer acquisition services focusing on driving online sales of products and services for its clients. OpenDNA provides personalized real-time, targeted marketing.
year
2018
rev ($mm)
$0.09
EBITDA ($mm)
($2.85)
EBIT ($mm)
($3.08)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: ASUR
 
 
 
 
 
 
 
 
Asure Software, Inc.
Asure Software, Inc.
Asure Software, Inc. offers intuitive and innovative technologies that enable companies of all sizes and complexities to operate more efficiently, building companies of the future. Their cloud platform has helped more than 7,500 clients worldwide to better manage their people and space.
year
2019
rev ($mm)
$99.48
EBITDA ($mm)
$10.26
EBIT ($mm)
($5.64)
Net Income ($mm)
Employees
557
  • drill down
  • watch
Ticker: ASUR
 
 
 
 
 
 
 
 
Asure Software, Inc. {duplicate}
Asure Software, Inc. {duplicate}
Asure Software, Inc. offers intuitive and innovative technologies that enable companies of all sizes and complexities to operate more efficiently, building companies of the future. Their cloud platform has helped more than 7,500 clients worldwide to better manage their people and space.
year
2017
rev ($mm)
$39.55
EBITDA ($mm)
$5.99
EBIT ($mm)
$1.91
Net Income ($mm)
Employees
179
  • drill down
  • watch
Ticker: WSTM
 
 
 
 
 
 
 
 
Workstream
Workstream
Workstream Inc. supplies technology solutions and services to help employers improve Talent Acquisition and Talent Management. The company is a leader in Software as a Service (SaaS) solutions to help employers manage their workforces.
year
2012
rev ($mm)
$7.19
EBITDA ($mm)
($1.07)
EBIT ($mm)
($1.40)
Net Income ($mm)
$0.45
Employees
  • drill down
  • watch
Ticker: ASX:COM
 
 
 
 
 
 
 
 
ComOps Limited
ComOps Limited
ComOps’ provides effective Workforce Management Solutions including Rostering & Scheduling, Award Interpretation, Labour Cost Management, Fatigue Risk Management, Leave Management, Time & Attendance, Employee Self‐Service Portals, Risk Management & Safety Compliance and Workforce Analytics.
year
2015
rev ($mm)
$5.56
EBITDA ($mm)
($1.68)
EBIT ($mm)
($1.82)
Net Income ($mm)
Employees
58
  • drill down
  • watch
Ticker: ASX:8CO
 
 
 
 
 
 
 
 
8common
8common
8common brings innovative enterprise software concepts to life, injecting a high-performing, product-driven culture and smart entrepreneurialism into every venture. 8common identifies, acquires and nurtures high potential businesses capable of startup agility and SaaS delivery.
year
2017
rev ($mm)
$2.91
EBITDA ($mm)
($0.12)
EBIT ($mm)
($0.41)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: NZSE:GEO
 
 
 
 
 
 
 
 
GeoOp Ltd.
GeoOp is a fast-growing mobile workforce management software company. GeoOp offers complete job management all wrapped into a low cost, easy to use service, with premium support.
year
2015
rev ($mm)
$0.65
EBITDA ($mm)
($3.21)
EBIT ($mm)
($3.25)
Net Income ($mm)
Employees
40
  • drill down
  • watch
Ticker: DOX
 
 
 
 
 
 
 
 
Amdocs Ltd.
Amdocs Ltd.
Amdocs brings telecom companies and their customers together. The company is a leading supplier of customer experience software and services for business support systems and operational support systems, used by telecommunications providers to manage delivery of voice, data, and wireless services.
year
2019
rev ($mm)
$4,059.00
EBITDA ($mm)
$749.64
EBIT ($mm)
$540.58
Net Income ($mm)
$401.69
Employees
25000
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: TOTS3
 
 
 
 
 
 
 
 
TOTVS S.A.
TOTVS S.A.
TOTVS is a top management software provider, platform and business consulting. Its operations are conducted by three concepts: fluid technology, essentiality and agile ERP, complemented by vertical solutions, Business Consulting, Cloud and SaaS.
year
2019
rev ($mm)
$438.10
EBITDA ($mm)
$73.50
EBIT ($mm)
$59.92
Net Income ($mm)
$40.27
Employees
0
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: MDLA
 
 
 
 
 
 
 
 
Medallia
Medallia
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
year
2020
rev ($mm)
$402.46
EBITDA ($mm)
($101.17)
EBIT ($mm)
($114.93)
Net Income ($mm)
Employees
1579
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2019
rev ($mm)
$328.01
EBITDA ($mm)
$17.64
EBIT ($mm)
$3.27
Net Income ($mm)
Employees
983
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$17,098.00
EBITDA ($mm)
$2,278.00
EBIT ($mm)
$503.00
Net Income ($mm)
$126.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2019
rev ($mm)
$868.95
EBITDA ($mm)
($25.25)
EBIT ($mm)
($59.00)
Net Income ($mm)
Employees
4650
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2016
rev ($mm)
$20.55
EBITDA ($mm)
$2.61
EBIT ($mm)
$2.38
Net Income ($mm)
$2.04
Employees
167
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2018
rev ($mm)
$0.03
EBITDA ($mm)
($7.77)
EBIT ($mm)
($7.79)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: CNVO
 
 
 
 
 
 
 
 
Convio, Inc.
Convio, Inc.
Convio, Inc. is a leading provider of on-demand constituent engagement solutions that enable nonprofit organizations to maximize the value of every relationship. Convio serves more than 1,400 nonprofit organizations from its headquarters in Austin, TX and other offices around the US.
year
2011
rev ($mm)
$80.35
EBITDA ($mm)
($3.93)
EBIT ($mm)
($7.98)
Net Income ($mm)
Employees
201
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Ticker: IDIB
 
 
 
 
 
 
 
 
IDI Global, Inc.
Provides software application services for Web-based Internet applications. Provides infrastructure technologies and services aimed at the small business, home office market and large companies. Its software application tools allow users to easily build e-commerce enabled websites. Internet Develop
year
2007
rev ($mm)
EBITDA ($mm)
($1.36)
EBIT ($mm)
($1.39)
Net Income ($mm)
Employees
121
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Ticker: MTSL
 
 
 
 
 
 
 
 
Mer Telemanagement Solutions Ltd.
Mer Telemanagement Solutions Ltd.
Mer Telemanagement Solutions is a global provider of operations support systems (OSS) for comprehensive telecommunication management and customer care & billing solutions. MTS' OSS is a full-featured customized solution for telecommunications management and customer care & billing.
year
2014
rev ($mm)
$8.45
EBITDA ($mm)
($0.26)
EBIT ($mm)
($0.52)
Net Income ($mm)
Employees
59
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
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Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2018
rev ($mm)
$233.78
EBITDA ($mm)
$8.48
EBIT ($mm)
($8.07)
Net Income ($mm)
Employees
1059
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