Like Teckst

closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/27/2022 via BusinessWire

SoundHound Inc. merged with Archimedes Tech SPAC Partners Co.,

synopsis: SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the completion of the previously announced business combination between SoundHound Inc. and Archimedes Tech SPAC Partners Co., a special purpose acquisition company.
buyer: Archimedes Tech SPAC Partners Co.
Archimedes Tech SPAC Partners Co. is a blank check company formed for the purpose of effecting a merger, share exchange, asset acquisition, share purchase, reorganization or similar business combination with one or more businesses in the AI, cloud services, and automotive technology sectors. "
target: SoundHound Inc.
SoundHound, a leading innovator of conversational intelligence, offers an independent voice AI platform that enables businesses across industries to deliver best-in-class conversational experiences to their customers.
price ($mm)
$1,994
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/20/2022 via Company Press Release

Spotler, acquired OBI4wan B.V.

synopsis: Spotler Group announced the acquisition of OBI4wan B.V., an omnichannel customer service and marketing solution to bring webcare, intelligent live chat, chatbots, messaging, social engagement, and media monitoring to their growing marketing technology and services portfolio.
buyer: Spotler
Founded in 2016 on the principles of connecting companies with their customers through innovative digital marketing and communications technologies, the Netherlands-based Spotler Group has invested in building and developing a portfolio of leading technologies and expertise. "
target parent: Main Capital Partners BV
target: OBI4wan B.V.
Founded in 2011, OBI4wan is the Benelux market leader in enabling marketers and customer service professionals to provide a consistent, responsive customer experience across multiple channels, including chatbots, messaging apps, and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/3/2021 via BNC Analysis

Tech Mahindra Limited, acquired Activus Connect LLC

synopsis: Tech Mahindra announced that it has acquired a 100% stake in US-based Activus Connect, a leading provider of work at home customer experience management solutions. Activus has more than 1750 employees. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
buyer parent: Mahindra Group
buyer: Tech Mahindra Limited (NSEI:TECHM:$5,527.41)
Based in India, Tech Mahindra represents the connected world, offering innovative, customer-centric information technology experiences. Their convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value. "
target: Activus Connect LLC
US-based Activus Connect is a leading provider of work at home customer experience management solutions. Activus Connect provides customizable omni-channels and an AI-powered compliance analytics platform, SmartVirtual.
price ($mm)
$62
rev ($mm)
$17
EBITDA ($mm)
EV / rev
3.6x
EV / EBITDA
closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/20/2021 via BusinessWire

Dialpad, Inc., acquired Koopid

synopsis: Dialpad Inc., the industry leader in AI-powered communication and collaboration, has acquired Koopid, the premier AI-driven platform for an omnichannel customer experience. Koopid's AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Koopid
Koopid is the premier AI-driven platform for an omnichannel customer experience. Koopid enables brands to naturally engage their customers. Their AI-powered conversational platform allows brands to deliver a modern, connected customer experience within and across all digital channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/2/2021 via BNC Analysis

Vista Equity Partners, will acquire Drift

synopsis: Private equity firm Vista Equity Partners announced that it is taking a majority stake in Drift, a company which aims to be the Amazon of businesses. Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
buyer: Vista Equity Partners
Vista is a leading global investment firm with more than $77 billion in assets under management. The firm exclusively invests in enterprise software, data, and technology-enabled organizations across private equity, credit, public equity, and permanent capital strategies. "
target: Drift
Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world's leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 6/14/2021 via Yahoo, Inc.

Commsor, acquired Meetsy

synopsis: Commsor, which sees itself as an operating system for community managers, has acquired Meetsy, a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
buyer: Commsor
Commsor is a community control center – powerful analytics, automations, and engagement tools for world-class community management. When done right, community will enable and improve customer acquisition, support, success, and retention in ways never thought possible. "
target: Meetsy
Meetsy is a communications software company that creates serendipity and unlock the power of networks in their customer's community by enabling members to easily connect with each other.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/9/2021 via BNC Analysis

ZoomInfo Technologies Inc., acquired Insent

synopsis: B2B data company ZoomInfo has acquired Insent, an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors, such as deanonymizing specific visitors to establish what company they work for.
buyer: ZoomInfo Technologies Inc. (:$747.20)
ZoomInfo is a Go-To-Market Intelligence Solution for more than 15,000 companies worldwide. Its platform empowers B2B sales, marketing, and recruiting professionals to succeed by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of company and contact information. "
target: Insent
Insent is an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2020 via BusinessWire

LiveVox, Inc., acquired SpeechIQ

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of SpeechIQ, an advanced speech analytics and quality management platform. The platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target parent: IQventures
target: SpeechIQ
Founded in 2015, SpeechIQ is an advanced speech analytics and quality management platform. Headquartered in Columbus, Ohio, the platform delivers an easy-to-use, cost-effective solution that drives agent productivity, operations efficiency, and improved customer engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/25/2014 via PE Hub

Golden Gate Capital, acquired LiveVox, Inc.

synopsis: Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients.
buyer: Golden Gate Capital
Golden Gate Capital is a San Francisco-based investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change‑intensive, growth‑oriented businesses. "
target: LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/27/2020 via BusinessWire

Avtex Solutions, LLC, acquired Aria Solutions Inc.

synopsis: Avtex, a customer experience (CX) consulting and technology company, has announced its acquisition of Aria Solutions, a leader in contact center and customer experience solutions based in Calgary, Alberta, Canada.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
target: Aria Solutions Inc.
Aria Solutions is a leading provider of contact center and customer engagement solutions. They leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/3/2020 via BusinessWire

Medallia, will acquire Stella Connect

synopsis: Medallia, Inc., the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching and quality management platform for customer service teams. Their SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Stella Connect
Stella Connect is a real-time feedback, coaching and quality management platform for customer service teams. Their SaaS platform leverages humanized customer feedback and real-time QA and coaching modules to do just that.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2020 via GlobeNewswire

Volaris Group Inc., acquired Collab - Soluções Informáticas de Comunicação e Colaboração

synopsis: Volaris Group announced that it has completed the acquisition of Collab - Soluções Informáticas de Comunicação e Colaboração (Collab), a provider of mission critical multi-media Contact Center solutions including Contact Center On-Premise, Contact Center as a Service (CCaaS), and cloud PBX solutions.
buyer parent: Constellation Software, Inc.
buyer: Volaris Group Inc.
Headquartered in Canada, Volaris acquires, strengthens and grows vertical market technology companies. As an Operating Group of Constellation Software Inc., Volaris is all about strengthening businesses within the markets they compete and enabling them to grow. "
target: Collab - Soluções Informáticas de Comunicação e Colaboração
Collab is a provider of mission critical multi-media Contact Center solutions including Contact Center On-Premise, Contact Center as a Service (CCaaS), and cloud PBX solutions, provided to telecommunications services providers and contact center solution providers worldwide.
price ($mm)
$6.79
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.9x
EV / EBITDA
closed 3/25/2014 via PE Hub

Golden Gate Capital, acquired LiveVox, Inc.

synopsis: Golden Gate Capital, a leading investment firm with extensive experience in the technology and software sectors, announced that it has acquired a majority stake in LiveVox, Inc., a leading provider of cloud-based contact center software and solutions for business process outsourcers (BPOs) and enterprise clients.
buyer: Golden Gate Capital
Golden Gate Capital is a San Francisco-based investment firm with approximately $12 billion of capital under management. Golden Gate Capital is dedicated to partnering with world-class management teams to invest in change‑intensive, growth‑oriented businesses. "
target: LiveVox, Inc.
LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/7/2011 via PR Newswire

M5 Networks, acquired Callfinity

synopsis: M5 Networks, the market leader in unified communications and hosted, managed VoIP, announced its acquisition of Callfinity, provider of innovative contact center software and one of the fastest-growing U.S. companies according to the Inc. 5000 list.
buyer: M5 Networks
M5 Networks, the market leader in managed, hosted Voice-over-IP (VoIP), allows companies to work the way they want to, while connecting them to their customers, their applications and their businesses. "
target: Callfinity
Callfinity provides the easiest-to-use intelligent telecommunications applications for contact centers, service providers, and enterprises. Since 1999, over 300 customers in seven countries around the world have selected Callfinity's on-premise systems, hosted services, and HybridHosted solutions.
price ($mm)
$0.55
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2015 via BusinessWire

IntelePeer, Inc., acquired Advantone

synopsis: IntelePeer has acquired Advantone, a provider of technology solutions that improve contact centers’ customer experience. By integrating IntelePeer’s cloud communication services with Advantone’s cloud contact center solutions, they bring the power of working with one company for a complete business communications and contact center solution.
buyer: IntelePeer, Inc.
IntelePeer is a leading provider of on-demand, cloud-based communications services that enable high-quality voice, video and unified communications for businesses. IntelePeer customers can rapidly and cost-effectively transition to IP-based communications. "
target: Advantone
Advantone is an industry leading, cloud contact center service-provider. Its fully scalable, SaaS platform, Atmosphere, consists of competitive-edge, IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/24/2018 via GlobeNewswire

Searchlight Capital Partners, will acquire Mitel Networks Corporation

synopsis: Mitel, a global leader in business communications, announced that it has signed a definitive arrangement agreement to be acquired by an investor group led by affiliates of Searchlight Capital Partners, L.P., a global private investment firm with offices in New York, London and Toronto.
buyer: Searchlight Capital Partners
Searchlight is a global private investment firm with offices in New York, London and Toronto. Searchlight invests in businesses where its long term capital and strategic support accelerate value creation for all stakeholders. "
target: Mitel Networks Corporation (MITL:$1,059.10)
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers.
price ($mm)[EV]
$1,441 [$2,001]
rev ($mm)
$1,150
EBITDA ($mm)
$144
EV / rev
1.8x
EV / EBITDA
14.1x
announced 7/28/2021 via BusinessWire

Uniphore, will acquire Jacada Ltd.

synopsis: Uniphore, a leader in Conversational Service Automation, will acquire Jacada, a provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
buyer: Uniphore
Uniphore is the global leader in Conversational Service Automation (CSA). Uniphore aims to disrupt the outdated customer service model by using AI and automation. Their solutions enable businesses to personalize customer conversations, use voice biometrics to prevent fraud, automate calls and more. "
target: Jacada Ltd. (JCDA:$14.70)
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/30/2020 via BNC Analysis

LeadDesk Oy, acquired Capricode Systems

synopsis: LeadDesk, one of the leading vendors of SaaS contact centre software in the Nordics, has acquired Capricode Systems Oy, a Finnish communications software company. Capricode Systems specializes in tailored customer service systems. They offer SaaS-based services to clients in the healthcare, energy, taxi, call center and rental apartment industries.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Nordic company that provides industry-standard software for contact centers, inside sales and telemarketers. The company’s cloud-based SaaS software replaces legacy on-premise solutions and offers contact centers and sales teams of all sizes greater efficiency and flexibility. "
target: Capricode Systems
Capricode Systems is a Finnish communications software company. Capricode Systems specializes in business critical, tailored customer service systems. They offer SaaS-based services to clients in the healthcare, energy, taxi, call center, and rental apartment industries.
price ($mm)
$2.82
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
1.9x
EV / EBITDA
24.3x
announced 8/7/2019 via PR Newswire

Vonage Holdings Corporation, will acquire Over.ai

synopsis: Vonage, a global business cloud communications leader, will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai's technical team and intellectual property from i.am+.
buyer: Vonage Holdings Corporation (VG:$1,295.67)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target parent: i.am+
target: Over.ai
Over.ai is an AI contact center representatives platform, that can handle the complex interactions between businesses and customers over phone lines, to lowering operational costs and improve customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2013 via BusinessWire

Five9, Inc., acquired SoCoCare

synopsis: Five9, the leading provider of cloud contact center software, has acquired SoCoCare, a best-in-class social engagement and mobile customer care solution, which is part of the Hyfiniti portfolio of cloud-based customer care offerings.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. "
target: SoCoCare
SoCoCare is part of the Hyfiniti portfolio of cloud-based customer care offerings including InAppCare (Mobile Customer Care) and Hold-Free Networks (Callback and Queue Management), which are developed to deliver a more dignified customer service experience over social channels.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/15/2021 via PR Newswire

Audiocodes Limited, acquired Callverso ltd

synopsis: AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace, announced that it has acquired Callverso, a leading provider of conversational AI solutions and NLU (Natural-language understanding) technology for contact centers.
buyer: Audiocodes Limited (AUDC:$241.49)
AudioCodes Ltd. is a leading vendor of advanced communications software, products and productivity solutions for the digital workplace. AudioCodes offers a broad range of innovative products that are used by large multi-national enterprises and leading tier-1 operators around the world. "
target: Callverso ltd
Callverso is a provider of Conversational AI solutions and NLU (Natural-language understanding) technology in Israel. Callverso's virtual customer agent (VICA) solution excels at automating customer call handling via virtual agents, improving customer service and reducing contact center costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/30/2018 via BNC Analysis

Avaya Inc., will acquire Spoken Communications

synopsis: Avaya Holdings, a business communications company based in Santa Clara, Calif. has agreed to acquire Seattle’s Spoken Communications. Spoken Communications uses speech recognition technology to automate processes in call centers.
buyer: Avaya Inc. (AVYA:$2,968.00)
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. "
target: Spoken Communications
Spoken Communications unleashes the power of conversations to help businesses transform the customer experience. In use by major brands, Spoken ConversationCenter, Contact Center as a Service platform provides a set of AI enabled conversational services delivered from a cloud-first platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/28/2020 via Company Press Release

Akio Software, acquired Algoria

synopsis: Akio, publisher of the Akio.Cx software platform for call centres and customer services, has acquired Algoria, a software publisher specialized in unified communications. With its TWS (Telephony Web Services) suite, Algoria enables its clients to place communication and collaborative work tools at the heart of their information system.
buyer: Akio Software
Akio is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. "
target: Algoria
Algoria is a software publisher specialized in unified communications. With its TWS (Telephony Web Services) suite, Algoria enables its clients to place communication and collaborative work tools at the heart of their information system.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/6/2020 via PR Newswire

AVC Technologies, will acquire Kandy Communications

synopsis: American Virtual Cloud Technologies, Inc. will acquire Kandy Communications, an industry-leading, multi-tenant, scalable cloud communications platform. The acquisition will combine AVCtechnologies' customer service with Kandy's proprietary platform to provide a best-in-class, end-to-end communication experience for channel partners and end users.
buyer: AVC Technologies (WRLS:$0.00)
AVCtechnologies makes comprehensive and innovative cloud-based UCaaS (Unified Communications as a Service), Cybersecurity, and IT solutions simple for over 900 enterprise customers, including 350+ managed service clients. "
target parent: Ribbon Communications Inc.
target: Kandy Communications
Kandy, a division of Ribbon, is a cloud-based, real-time communications platform offering proprietary UCaaS (Unified Communications as a Service), CPaaS (Communications Platform as a Service), and CCaaS (Contact Center as a Service) capabilities.
price ($mm)
$59
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/3/2021 via BNC Analysis

Gamma Communications plc, acquired Mission Labs Limited

synopsis: Gamma Communications plc, a leading technology-based provider of communications services to the business markets in the UK and mainland Europe is pleased to announce that it has acquired Mission Labs Limited, a UK-based leading developer of applications to manage cloud contact centres and enhance customer experience.
buyer: Gamma Communications plc (AIM:GAM:$483.51)
Gamma is a leading supplier of voice, data and mobile products and services in the UK. They supply a broad range of communications services to small, medium and large-sized business customers, the public sector and not-for-profit organizations. "
target: Mission Labs Limited
Mission Labs is a UK-based leading developer of applications to manage cloud contact centres and enhance customer experience. Mission Labs is an established UCaaS (Unified communications as a service) technology business which has built a reputation for creating technologically advanced solutions.
price ($mm)
$56
rev ($mm)
$5
EBITDA ($mm)
$1
EV / rev
13.6x
EV / EBITDA
115.5x
announced 11/12/2019 via BusinessWire

Five9, Inc., will acquire Whendu

synopsis: Five9, Inc., the leading provider of the intelligent cloud contact center, will acquire Whendu’s iPaaS (Integration Platform-as-a-Service) platform. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
buyer: Five9, Inc. (FIVN:$477.70)
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results. "
target: Whendu
Whendu is an integration platform-as-a-service (iPaaS) startup. Whendu helps accelerate the contact center migration to the cloud by making it easier for enterprises to integrate with their existing environment and carry forward customized business processes.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/21/2014 via BusinessWire

Moxie Software Inc., acquired SimplyBox Inc.

synopsis: Moxie Software, Inc., a software platform company, announced that it has acquired the technology from SimplyBox, Inc., a provider of technology solutions to capture, share, and organize information on the Web.
buyer: Moxie Software Inc.
Moxie enables enterprises to provide guided, relevant engagement to their customers throughout the entire digital journey. Through Moxie’s solutions, companies can anticipate intent, connect in real-time and engage with customers to increase total customer value. "
target: SimplyBox Inc.
SimplyBox, Inc. provides technology solutions to capture, share, and organize information on the Web. Its technology allows users to capture and keep the parts of page, such as headlines, sentences, logos, pictures, and videos, as well as allows users to share information on various Web sites.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/14/2014 via BusinessWire

Empirix Inc., acquired Verios Software & Systems Limited

synopsis: Empirix acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management solution that will analyze and troubleshoot wireless network customer experience from their end-user devices to the core network in real time.
buyer parent: Thoma Bravo, LLC
buyer: Empirix Inc.
Empirix is the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time. They help service providers, mobile operators, contact centers and businesses master complexities and optimize business processes. "
target: Verios Software & Systems Limited
Based in Dublin, Ireland and founded in 2009, Verios takes a “Big Data” analytic approach to managing the increasingly complex radio access network environment, where an ever increasing array of mobile devices connect to the core network elements that provide services that provide services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/16/2015 via Yahoo, Inc.

Sierra Wireless, Inc., acquired Wireless Maingate AS

synopsis: Sierra Wireless announced that it has completed the acquisition of Wireless Maingate, AB, a Sweden-based provider of machine-to-machine (M2M) connectivity and data management services. Wireless Maingate provides managed M2M connectivity and information management services to more than 500 customers across Europe.
buyer: Sierra Wireless, Inc. (TSX:SW:$651.88)
Sierra Wireless is the global leader in machine-to-machine (M2M) devices and cloud services, delivering intelligent wireless solutions that simplify the connected world. They offer the industry’s most comprehensive portfolio of 2G, 3G and 4G embedded modules and gateways. "
target: Wireless Maingate AS
Founded in 1998, Wireless Maingate AB is an ICT company, providing M2M Connectivity and Data Management services to customers around Europe. They are a trusted partner to more than 500 customers across Europe, reaching a subscriber base of more than 500,000 connected devices.
price ($mm)
$90
rev ($mm)
$19
EBITDA ($mm)
$6
EV / rev
4.7x
EV / EBITDA
15.0x

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Matching Companies
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LivePerson, Inc.
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Fastly
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Zenvia Mobile e Serviços Digitais S.A.
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Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
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Vercom S.A.
Vercom S.A.
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Net Income ($mm)
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Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
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Telecorp Inc.
Telecorp Inc.
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Vigil Health Solutions
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Avaya Inc.
Avaya Inc.
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$481.00
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$263.00
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8266
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Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
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Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
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$0.99
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($7.50)
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Employees
181
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Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
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$4.79
Net Income ($mm)
Employees
378
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Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
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$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
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$23.14
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$4.28
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$1.53
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$0.35
Employees
158
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
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EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
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Employees
0
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Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
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EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
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Ticker: AKAM
 
 
 
 
 
 
 
 
Akamai Technologies
Akamai Technologies
Akamai, the leader in Content Delivery Network services, makes the Internet fast, reliable and secure for its customers. Their advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize experiences for any device, anywhere.
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$3,461.22
EBITDA ($mm)
$1,161.17
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$807.20
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$651.64
Employees
8368
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Ticker: DIMI
 
 
 
 
 
 
 
 
DiMi Telematics International, Inc.
DiMi Telematics International, Inc.
DiMi Telematics International, Inc. is engaged in the design, development and distribution of cloud-based, Machine-to-Machine communications solutions used to remotely track, monitor, manage and protect multiple fixed and mobile assets in real-time from virtually any desktop or device.
year
2012
rev ($mm)
EBITDA ($mm)
($0.39)
EBIT ($mm)
($0.39)
Net Income ($mm)
Employees
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