Like Logicalware

closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/29/2021 via BusinessWire

MessageBird, will acquire SparkPost

synopsis: MessageBird, the world’s leading global omnichannel communication platform, has entered into definitive documentation to acquire US based SparkPost, the world’s largest, first and only predictive email intelligence platform.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: SparkPost
SparkPost is the industry’s most trusted email optimization platform. SparkPost helps senders reliably reach the inbox with powerful solutions to help them plan, execute and optimize their email programs.
price ($mm)
$600
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via BNC Analysis

Dixa ApS, acquired Elevio Pty. Ltd.

synopsis: Danish customer support innovator Dixa has acquired Melbourne-based knowledge management platform Elevio. Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers.
buyer: Dixa ApS
Dixa is a Danish customer support innovator. Dixa’s platform is used by consumer-facing brands to serve customers across multiple channels from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for customers and agents. "
target: Elevio Pty. Ltd.
Elevio bridges the gap between customer support and knowledge management, helping support agents to have the right answers at their fingertips when communicating with customers. Elevio, with a global customer base of over 500, was founded in 2015 by co-founders Chris Duell and Matt Trimarch.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/25/2020 via BNC Analysis

KMS Lighthouse, acquired Reps AI

synopsis: Knowledge management platform KMS Lighthouse has announced the acquisition of fellow Israeli startup Reps AI, which specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
buyer: KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. "
target: Reps AI
Israeli startup Reps AI specialises in AI-driven agent and employee assist technology. Reps AI engine automatically learns from a company's best reps to show the rest of the team how to answer each customer request in real time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/26/2020 via BNC Analysis

Primary Hosting, acquired Mobile Agent Now

synopsis: Primary Hosting, a cloud brokerage platform, has acquired Mobile Agent Now, a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
buyer: Primary Hosting
Primary Hosting is a cloud brokerage platform. Using their network of over 350+ carriers and suppliers, Primary Hosting’s platform enables businesses to find the right vendors, suppliers and carriers that meet their needs. The platform covers cloud hosting, telephony, marketing, and more. "
target: Mobile Agent Now
Mobile Agent Now is a leading review monitoring and response platform. Mobile Agent Now leverages consumer comments online to fuel brand growth. Their proprietary platform captures reviews right after they are posted and pings them to a dedicated agent who is incentivized to respond.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/24/2018 via BusinessWire

RingCentral, Inc, acquired Dimelo

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has completed the acquisition of Dimelo, a leading cloud-based digital customer engagement platform.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Dimelo
Leading brands use Dimelo SaaS software applications to make it easier to manage their online customer service activities. Dimelo clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/25/2018 via BNC Analysis

Slack Technologies, Inc, acquired Astro Technology, Inc.

synopsis: Slack, a cloud-based set of proprietary team collaboration tools and services, has acquired Astro, the maker of an email app with a built-in smart assistant that helps sort through messages and elevate important items. They have intelligent email apps for Mac, iOS and Android.
buyer: Slack Technologies, Inc (WORK:$902.61)
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc. "
target: Astro Technology, Inc.
Astro is the maker of an email app with a built-in smart assistant that helps sort through messages and elevate important items. They have intelligent email apps for Mac, iOS & Android.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/21/2018 via BusinessWire

Vision Critical, acquired Aida Software Corp.

synopsis: Vision Critical Communications Inc., a Canada-based provider of customer relationship intelligence software, announced the acquisition of certain assets of Aida Software Corp., a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
buyer: Vision Critical
Vision Critical is a Canada-based provider of customer relationship intelligence software that improves customer relationships to grow customer lifetime value. Designed for today’s social and mobile savvy customer, Vision Critical’s technology helps companies discover what their customers want. "
target: Aida Software Corp.
Aida Software Corp. is a Vancouver-based startup with expertise in applying artificial intelligence to customer experience and customer support applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/5/2017 via BNC Analysis

Telia Company, will acquire Humany AB

synopsis: Telia Company has agreed to acquire Humany, a Swedish market leader in cloud-based customer service solutions on the web. Humany works with internet and artificial intelligence (AI) engineers to create chatbots and self-learning FAQ systems that adopt to the user’s behaviour, making customer service more relevant.
buyer: Telia Company (OM:TELIA:$9,249.92)
Telia Company is a next generation telco headquartered in Stockholm. With a strong connectivity base, they’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365. "
target: Humany AB
Established in 1999, Humany is a market leader in the Nordics in cloud-based customer service solutions on the web. With their self-learning and semantic capabilities for channel management, Humany is a comprehensive solution that improves customer service both externally and internally.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/13/2016 via BNC Analysis

Freshdesk Inc., acquired Airwoot

synopsis: Cloud-based customer service software provider, Freshdesk, has acquired Airwoot, an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
buyer: Freshdesk Inc.
Launched in 2010, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, chat, phone, mobile apps, websites, forums and social media channels. "
target: Airwoot
Airwoot are reinventing the customer experience by transforming the way brands interact with their customers on social media. Airwoot is an intelligent customer experience platform which uses natural language processing and machine learning to automatically identify customers who need engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/7/2014 via PR Newswire

Microsoft Corporation, will acquire Parature

synopsis: Microsoft Corp. announced that it has reached a definitive agreement to acquire Parature, a leading provider of cloud-based customer engagement solutions. Their products are used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
buyer: Microsoft Corporation (MSFT:$168,088.00)
Founded in 1975, Microsoft is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. Microsoft develops, manufactures, licenses, and supports a range of software products and services for various computing devices worldwide. "
target: Parature
Parature is the industry’s leading provider of cloud-based customer service software and is used to support more than 3,000 brands and approximately 70 million end users worldwide. Parature empowers mid-market to enterprise organizations across major industries.
price ($mm)
$100
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/1/2013 via Market Wire

Proofpoint, Inc., acquired Sendmail Inc.

synopsis: Proofpoint announced that it has acquired Sendmail, Inc., a leading provider of solutions that simplify business messaging complexity and reduce IT infrastructure costs. The acquisition brings a unique set of technical talent to the Proofpoint engineering team and strengthens the company's position in enterprise security and messaging.
buyer: Proofpoint, Inc. (PFPT:$1,088.07)
Proofpoint provides messaging security solutions for large enterprises to stop spam, protect against email viruses, ensure that outbound messages comply with both corporate policies and external regulations and prevent leaks of confidential information via email and other network protocols. "
target: Sendmail Inc.
Sendmail simplifies business email complexity and reduces IT infrastructure costs for large enterprises. The company’s solutions ensure global email connectivity, routing, and message delivery between people, systems, and applications located on-premises, in-cloud or on mobile devices.
price ($mm)
$23
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/10/2013 via BNC Analysis

Nuance Communications, Inc., acquired VirtuOz, Inc.

synopsis: Nuance is buying online virtual sales and support assistant developer VirtuOz for an undisclosed price. VirtuOz gives Nuance a stake in the enterprise virtual assistant market to match its presence in the enterprise mobile apps.
buyer: Nuance Communications, Inc. (NUAN:$1,463.14)
Nuance provides speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. "
target: VirtuOz, Inc.
A 2011 American Business Awards Finalist, VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online customer and technical support.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/24/2012 via Market Wire

KANA Software, Inc., acquired Trinicom

synopsis: KANA Software, Inc., a global leader of customer service solutions used by more than 600 enterprises including half of the Global 100 and more than 200 government agencies, announced it has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software.
buyer parent: Accel-KKR
buyer: KANA Software, Inc.
KANA is a global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. "
target: Trinicom
Trinicom is a leading specialist in multi-channel customer interaction software. Based on cloud technology, Trinicom can be focused fully on an organization's customer contact processes, and ensures that all customer interactions are handled quickly and uniformly from a central knowledge base.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/21/2011 via PR Newswire

Salesforce.com, Inc., acquired Assistly Inc.

synopsis: Salesforce.com, the enterprise cloud computing company, announced it has acquired Assistly, an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
buyer: Salesforce.com, Inc. (CRM:$20,286.00)
Salesforce.com is the enterprise cloud computing company. Based on salesforce.com's real-time, multitenant architecture, the company's platform and CRM applications have revolutionized the way companies collaborate and communicate with their customers. "
target: Assistly Inc.
Assistly Inc. is an instant customer-service help desk built for the cloud. Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding.
price ($mm)
$54
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/10/2008 via BusinessWire

NaturalInsight, acquired Cogent Technologies

synopsis: NaturalInsight, a leading edge provider of Web-based workforce management solutions, acquired Cogent Technologies, an innovative provider of Internet and mobile enterprise software solutions. The acquisition extends the strength and flexibility of NaturalInsight’s growing Web-based platform.
buyer: NaturalInsight
NaturalInsight provides Web-based workforce management and data collection software for industries with widely distributed workforces. NaturalInsight allows for streamlined staff management, task scheduling, project tracking and integrated reporting of activities performed in many locations. "
target: Cogent Technologies
Cogent Technologies markets Internet and mobile software solutions for enterprises to optimize business processes both internally and with their external partners. Cogent's product suite includes software solutions for supply chain management, business process optimization and crm.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/5/2007 via BusinessWire

Fonality, acquired Insightful Solutions Pty Ltd.

synopsis: Fonality, a leading maker of business phone systems, has acquired Insightful Solutions Pty Ltd., a leading hosted CRM solution provider and a SugarCRM Gold partner for the Australia, New Zealand and Asia Pacific.
buyer: Fonality
Fonality, www.fonality.com, is a leader in open source, Asterisk-based IP telephony systems. PBXtra, Fonality’s award-winning IP-PBX product line for small and medium businesses, is the world’s largest commercial Asterisk-based deployment. "
target: Insightful Solutions Pty Ltd.
Insightful Solutions is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. We provide professional implementation, support, hosting, training & development services for all editions of SugarCRM.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/13/2020 via PR Newswire

Simform, SoFriendly, acquired Newton Mail

synopsis: Newton, an email management app, was relaunched after being acquired jointly by Simform and SoFriendly. The application is known for its searching capabilities, cross-platform abilities and user interface. It has been referred to as an email client better than Gmail's native app.
buyer: SoFriendly
buyer: Simform
Simform is a software development company with a mission to help successful companies extend their tech capacity. Simform's extended development team model helps with custom software development, QA and Testing, API design and integration, and product development services. "
target parent: Essential
target: Newton Mail
Newton is an email management application for iOS, Android, MacOS, Windows and Chrome OS developed by CloudMagic, Inc. The application is known for its searching capabilities, cross-platform abilities and user interface. It has been referred to as an email client better than Gmail's native app.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/7/2018 via BNC Analysis

Essential, acquired Newton Mail

synopsis: Andy Rubin’s Essential has acquired CloudMagic, makers of the Newton email app. Newton is a subscription-based service that supercharges email with power features like Read Receipts, Send Later, Undo Send, Sender Profile, Connected Apps, Recap (Only English), Snooze, and more across all devices.
buyer: Essential
Essential was founded by Andy Rubin, one of the creators of Android. Essential Phone is unlocked and works on all major carriers. "
target: Newton Mail
Newton is a subscription-based service that supercharges email with power features like Read Receipts, Send Later, Undo Send, Sender Profile, Connected Apps, Recap (Only English), Snooze, and more across all devices.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 8/18/2015 via GlobeNewswire

Synacor, Inc., will acquire Zimbra, Inc.

synopsis: Synacor Inc., the trusted multiscreen technology & monetization partner for video, internet & communications providers, device manufacturers, and enterprises, announced it has entered into a definitive agreement to acquire certain assets from Zimbra, Inc. The company is a global leader in open source email, calendaring, and collaboration software.
buyer: Synacor, Inc. (SYNC:$84.09)
Synacor is the trusted technology development, multiplatform services and revenue partner for video, internet and communications providers, device manufacturers, and enterprises. "
target: Zimbra, Inc.
Zimbra connects people and information with unified collaboration software that includes email, calendaring, file sharing, activity streams, social networks and more. With technology designed for social, mobile and the cloud, Zimbra gives individuals the flexibility to work from virtually anywhere.
price ($mm)
$22
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/15/2020 via Company Press Release

Puzzel, acquired U-WFM

synopsis: Puzzel, a leading cloud-based contact centre software provider, has acquired U-WFM, a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations.
buyer parent: Marlin Equity Partners
buyer: Puzzel
Headquartered in Norway, Puzzel is a leading cloud-based contact centre software provider and was a pioneer in offering integrated customer engagement as an easily-deployed service. The company combines omni-channel technology with artificial intelligence capabilities. "
target: U-WFM
Based in the UK,, U-WFM is a leading provider of workforce management and optimization software. U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via Company Press Release

Puzzel, acquired Logicalware

synopsis: Puzzel, a leading European Contact Center as a Service (CCaaS) provider, has announced the acquisition of Logicalware, a provider of email automation and customer service software. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
buyer parent: Marlin Equity Partners
buyer: Puzzel
Puzzel is a leading cloud-based contact center software provider. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries. "
target: Logicalware
Logicalware Ltd is a provider of email automation and customer service software headquartered in Scotland. Logicalware’s best-in-class suite of customer service software solutions allow agents to efficiently and cost-effectively manage their customer support services
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/22/2020 via GlobeNewswire

Apax Partners, will acquire Odigo SAS

synopsis: Apax Partners, a leading global private equity advisory firm, will acquire Odigo, leader in Contact-Center-as-a-Service (CCaaS) solutions principally for large companies. Headquartered in France, Odigo is an omni-channel cloud platform that supports companies in the management of their customer interactions.
buyer: Apax Partners
Apax Partners is a leading global private equity advisory firm. The Apax Funds invest in companies across four global sectors of Tech & Telco, Services, Healthcare and Consumer. These funds provide long-term equity financing to build and strengthen world-class companies. "
target parent: Capgemini
target: Odigo SAS
France-based Odigo helps large organizations connect with individuals through world-class, cloud-based contact center solutions. Its cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for its customers and a satisfying, engaging experience for service agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/8/2019 via Company Press Release

Marlin Equity Partners, acquired Puzzel

synopsis: Marlin Equity Partners has acquired Puzzel, a leading European provider of cloud-based contact center software solutions. Puzzel’s best-in-class, multi-tenant contact center as a service (CCaaS) platform allows clients worldwide to manage and optimize their customer interactions across voice, email, chat and social media channels.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target parent: Herkules Capital
target: Puzzel
Puzzel is a leading cloud-based contact center software provider and one of the first pioneers to develop a cloud-based contact center offering. Headquartered in Oslo, Norway, with offices in six European markets including the U.K., the company serves more than 900 customers across 40 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 9/20/2018 via BusinessWire

Vonage Holdings Corporation, will acquire NewVoiceMedia

synopsis: Vonage Holdings Corp. has entered into an agreement to acquire privately-held NewVoiceMedia, an industry-leading cloud Contact Center-as-a-Service provider. NewVoiceMedia's technology enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
buyer: Vonage Holdings Corporation (VG:$1,112.46)
Vonage embraced technology to transform how companies communicate to create better business outcomes. Their unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. "
target: NewVoiceMedia
NewVoiceMedia is a leading global provider of cloud contact center technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more.
price ($mm)
$350
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/10/2018 via BusinessWire

ZephyrTel, acquired Volt Delta International GmbH

synopsis: ZephyrTel, a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry, is pleased to announce it has acquired VoltDelta. VoltDelta delivers cloud and premise-based, multichannel contact center solutions, intelligent automation and data-driven contact management to optimize the customer journey.
buyer parent: ESW Capital, LLC
buyer: ZephyrTel
ZephyrTel is a new ESW software company, dedicated to serving the global Telecommunications and Cellular industry. ZephyrTel is building a world class Telco Practice, which provides a multi-solution and services proposition to the global Telco industry. "
target parent: Skyview Capital LLC
target: Volt Delta International GmbH
VoltDelta delivers cloud and premise-based, multichannel contact centre solutions, intelligent automation and data-driven contact management to optimize the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2016 via Company Press Release

Virtual Hold Technology, LLC, acquired CallPromise, LLC

synopsis: To fuel callback services that scale to any contact service investment, Virtual Hold Technology (VHT) has acquired CallPromise, a multichannel, cloud-based, callback-platform provider. The CallPromise SaaS solution will become part of VHT Cloud, enabling rapid deployment of callback applications across channels.
buyer: Virtual Hold Technology, LLC
Virtual Hold Technology offers a suite of complementary, patented solutions that help organizations enhance the customer journey in order to achieve greater loyalty, efficiency and revenue. Their virtual queuing and customer engagement solutions are designed to empower customers, agents and brands. "
target: CallPromise, LLC
CallPromise is a software-as-a-service offering singularly focused on multi-channel, cloud-based callback. They partner with high-service brands and help them engage customers with exceptional contact experiences. They are dedicated to reconnecting companies with their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2016 via BusinessWire

NICE Systems Ltd, acquired inContact, Inc.

synopsis: NICE, a worldwide leading provider of enterprise software solutions, announced the acquisition of inContact, the leader in cloud contact center. This acquisition brings together two leaders, offering the market’s first truly integrated contact center platform with an advanced analytics-driven workforce optimization suite in the cloud.
buyer: NICE Systems Ltd (NICE:$1,692.61)
NICE is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured/unstructured data. NICE helps organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. "
target: inContact, Inc. (SAAS:$233.04)
inContact is the cloud contact center software leader. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.
price ($mm)[EV]
$867 [$864]
rev ($mm)
$233
EBITDA ($mm)
$2
EV / rev
3.8x
EV / EBITDA
583.6x
closed 1/6/2016 via PR Newswire

ShoreTel Inc., acquired Corvisa LLC

synopsis: ShoreTel, the leading provider of brilliantly simple hosted phone systems and unified communications (UC) solutions, announced it has completed its acquisition of Corvisa LLC, a provider of cloud-based communications solutions, from Novation Companies, Inc.
buyer: ShoreTel Inc. (SHOR:$360.44)
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. "
target parent: Novation Companies, Inc.
target: Corvisa LLC
Corvisa provides businesses with a single source for cloud communications solutions. Corvisa combines powerful contact center software, business phone systems and connectivity services with the unmatched flexibility of our Summit development platform.
price ($mm)
$8.50
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/1/2015 via BusinessWire

Marlin Equity Partners, acquired LiveOps, Inc.

synopsis: Marlin Equity Partners, a global investment firm with over $3 billion of capital under management, announced the completion of Marlin's acquisition of LiveOps Cloud Platform. LiveOps is the global leader in cloud contact center and customer service solutions.
buyer: Marlin Equity Partners
Marlin Equity Partners is a global investment firm with over $3 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. "
target: LiveOps, Inc.
LiveOps is the global leader in cloud contact center and customer service solutions. LiveOps' award-winning platform has processed more than one billion minutes of customer interactions and managed operations for the largest U.S.-based cloud contact center of 20,000 home-based, independent agents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/4/2015 via PR Newswire

West Corporation, acquired Magnetic North Software Ltd

synopsis: West Corporation has acquired Magnetic North, a provider of proprietary hosted customer contact center and unified communications solutions to enterprises. The technology that Magnetic North has developed will be used across West to provide clients with the capability to deliver seamless and contextual multi-channel consumer experiences.
buyer: West Corporation (WSTC:$2,285.72)
West Corporation is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services such as unified communication services, public safety services, interactive services such as automated notifications, and more. "
target: Magnetic North Software Ltd
Magnetic North is a U.K.-based provider of proprietary hosted customer contact center and unified communications solutions to enterprises. It is leading the contact center in the cloud revolution by providing organizations of every size with a high-availability, secure, enterprise-class solution.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2015 via PR Web

Contact Solutions, acquired NexxPhase

synopsis: Contact Solutions, a leading provider of cloud-based customer engagement solutions improved by business intelligence, announced it has acquired NexxPhase. NexxPhase is a cloud-based provider of virtual customer engagement solutions that rapidly integrate communication channels, customer interactions, and back-office systems.
buyer: Contact Solutions
Contact Solutions' cloud-based, voice and mobile customer care solutions reduce effort through highly personalized self-service and agent-assisted experiences, provided at the convenience of the customer. "
target parent: NexxLinx Inc.
target: NexxPhase
NexxPhase helps companies shatter brick-walled customer channel siloes. Their cloud-based NexxPhase Customer Engagement Platform powers a SingleView™ of each customer across all interaction channels and is packaged with commercial-grade contact center services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/22/2014 via Company Press Release

Potomac Equity Partners, acquired Dial Connection

synopsis: Potomac Equity Partners, LLC announced the acquisition and recapitalization, in partnership with the company's management team, of DialConnection, LLC, a rapidly growing provider of cloud-based software-as-a-service and premise-based contact center solutions for enterprise clients.
buyer: Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. "
target: Dial Connection
DialConnection is a leading provider of integrated contact center solutions via its cloud and premise platforms. Their proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/17/2013 via GlobeNewswire

Mitel Networks Corporation, acquired prairieFyre Software Inc.

synopsis: Mitel, a leading provider of cloud and premises-based unified communications software solutions, completed the acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services.
buyer: Mitel Networks Corporation (MITL:$1,059.10)
Mitel is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. "
target: prairieFyre Software Inc.
prairieFyre Software Inc. develops .NET-based telecommunications products. It offers contact center solutions, such as Mitel IP-based and Microsoft Office communications server platforms.
price ($mm)[EV]
$24 [$20]
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/18/2013 via BusinessWire

Genesys Telecommunications Laboratories, acquired UTOPY, Inc.

synopsis: Genesys, a leading provider of customer service and contact center solutions, announced it has acquired UTOPY. UTOPY delivers workforce optimization solutions, including industry-leading speech and text analytics and innovative voice of the customer applications.
buyer parent: Permira
buyer: Genesys Telecommunications Laboratories
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office. "
target: UTOPY, Inc.
UTOPY provides award-winning Voice of the Customer and Contact Center Workforce Optimization solutions powered by Customer Interaction Analytics. UTOPY analyzes customer interactions over multiple channels, including: telephone; email; chat; and social media.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/8/2012 via Market Wire

Novation Companies, Inc., acquired IVR Central

synopsis: Novation Companies, Inc., announced a majority acquisition of cloud-based business communications company IVR Central, LLC. The name was changed to CorvisaCloud LLC and products will be delivered under the CorvisaCloud brand. CorvisaCloud provides a complete suite of customizable call center and small business voice communications solutions.
buyer: Novation Companies, Inc. (OTCPK:NOVC:$5.18)
Novation Companies, Inc. owns and operates early-stage businesses in the technology-enabled services industry. Novation currently owns majority interests in StreetLinks LLC, Advent Financial Services LLC and Mango Moving LLC. "
target: IVR Central
IVR Central is a call center communications technology company that provides a suite of cloud-based business solutions, including interactive voice response, automated call distribution, automated dialing and secure call recording.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/7/2012 via PR Newswire

LivePerson, Inc., will acquire Engage, Ltd.

synopsis: LivePerson, Inc., a leading provider of real-time engagement solutions, announced that it has signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.
buyer: LivePerson, Inc. (LPSN:$396.42)
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. "
target: Engage, Ltd.
ENGAGE is a customer contact solutions business, supporting the sales and service strategy of enterprise level companies to meet changing consumer needs and expectations. It provides cloud-based services that support customer contact solutions, allowing businesses to connect in multiple channels.
price ($mm)
$8.85
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/11/2012 via Market Wire

Noble Systems Corporation, acquired Telstar Hosted Services

synopsis: Noble Systems Corporation, a global leader in unified contact center technology solutions, announced the acquisition of assets from TelStar Hosted Services, Inc, a CaaS contact center technology multi-vendor provider offering blended services, predictive dialer capabilities, automated voice messaging and more.
buyer: Noble Systems Corporation
Noble Systems Corp is a global leader in unified contact centre technology solutions. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the award-winning Noble platform for inbound/outbound/blended communications. "
target parent: Williams & Gallagher
target: Telstar Hosted Services
TelStar Hosted Services Inc. is the only multi-vendor hosted call center solutions provider, offering a full product line of best-of-breed call center software solutions as a service to their clients.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/20/2011 via BusinessWire

LiveOps, Inc., acquired Datasquirt Limited

synopsis: Cloud contact center provider LiveOps, Inc. announced that it has successfully acquired all of the assets of New Zealand-based Datasquirt Limited. Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff through supply of its CONTACT™ software.
buyer: LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. With access to a contact center workforce of 20,000 agents, LiveOps supports a wide range of industries including financial, health, insurance, retail, and professional services. "
target: Datasquirt Limited (AU:DSQ:$2.31)
Datasquirt™ makes it easy for corporate call centres to communicate with customers and field staff, improving business efficiency and service delivery. Datasquirt does this through supply of CONTACT™, a leading business optimisation solution.
price ($mm)[EV]
$13 [$12]
rev ($mm)
$3
EBITDA ($mm)
EV / rev
4.3x
EV / EBITDA
closed 7/22/2010 via BusinessWire

West Interactive, acquired TuVox Incorporated

synopsis: West Interactive, a leading provider of hosted and managed automated customer contact solutions, announced it has acquired TuVox, a premier provider of on-demand speech and Interactive Voice Response (IVR) applications.
buyer parent: Thomas H. Lee Partners, L.P.
buyer: West Interactive
West Interactive is a leading provider of hosted and managed automated customer contact solutions. West Interactive helps clients connect with their customers more effectively, deliver superior service and maximize the value of every customer interaction. "
target parent: NetByTel, Inc.
target: TuVox Incorporated
TuVox provides mission critical Interactive Voice Response (IVR) hosting and managed services to companies who envision voice automation as a strategic part of their customer experience.
price ($mm)
$16
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Geography
Matching Companies
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: BIT:MBY
 
 
 
 
 
 
 
 
MOBYT S.p.A.
MOBYT S.p.A.
Mobyt delivers highly reliable solutions for the sending and receipt of SMS messaging services and emailing to support new marketing and advertising opportunities. Their services are currently used by over 28,000 companies, 70% of which are Italian.
year
2015
rev ($mm)
$28.32
EBITDA ($mm)
$3.94
EBIT ($mm)
$2.98
Net Income ($mm)
$1.79
Employees
13
  • drill down
  • watch
Ticker: WORK
 
 
 
 
 
 
 
 
Slack Technologies, Inc
Slack Technologies, Inc
Slack brings all employees' communication together in one place. It creates open channels for the projects, groups and topics that teams share including messages, files & comments, inline images & video, rich link summaries and integration with the services people use every day, like Twitter, etc.
year
2021
rev ($mm)
$902.61
EBITDA ($mm)
($253.17)
EBIT ($mm)
($281.58)
Net Income ($mm)
Employees
2545
  • drill down
  • watch
Ticker: OTCPK:FPOT
 
 
 
 
 
 
 
 
Mobi724 Solutions Inc
Mobi724 Solutions Inc
Mobi724, a global Fintech company, offers a fully integrated suite of multiple Card-Linked Offers and Rewards, Digital Marketing and Business Intelligence and Payment Solutions, which work with any payment card, on any mobile device and at any Point of Sale.
year
2018
rev ($mm)
$1.91
EBITDA ($mm)
($3.43)
EBIT ($mm)
($4.09)
Net Income ($mm)
Employees
37
  • drill down
  • watch
Ticker: BSE:503699
 
 
 
 
 
 
 
 
Geodesic, Ltd.
Geodesic is an innovator in software products focused on Information, Communication and Entertainment for mobile phones and desktop computers. Headquartered in Mumbai, India, Geodesic's Mundu suite of award-winning products includes solutions for Instant Messaging, Voice-over-IP and Internet Radio.
year
2007
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: OB:LINK
 
 
 
 
 
 
 
 
LINK Mobility AS
LINK Mobility AS
Headquartered in Norway, LINK Mobility Group AS is Europe’s leading provider within mobile communications, specializing in messaging, digital services and data intelligence. The Group offers a wide range of innovative and scalable solutions across industries and sectors.
year
2021
rev ($mm)
$424.51
EBITDA ($mm)
$32.99
EBIT ($mm)
$2.53
Net Income ($mm)
Employees
649
  • drill down
  • watch
Ticker: ENXTAM:CMCOM
 
 
 
 
 
 
 
 
CM Telecom
CM Telecom
Netherlands-based CM is a communication platform with a portfolio of messaging channels, interactive voice solutions, and innovative payment solutions combined on a single platform. CM offers expertise in mobile solutions, Web API, Bulk & Premium SMS, Push Messages, Mobile internet, and more.
year
2020
rev ($mm)
$167.32
EBITDA ($mm)
($5.63)
EBIT ($mm)
($9.02)
Net Income ($mm)
Employees
500
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2019
rev ($mm)
$650.44
EBITDA ($mm)
($114.94)
EBIT ($mm)
($144.43)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker: XTRA:SJJ
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises the proprietary software solutions helpLine (service management), anafee (financial management) and Careware (field and customer service management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch
Ticker: MEDG
 
 
 
 
 
 
 
 
MediaNet Group Technologies, Inc.
MediaNet Group Technologies, Inc., through its BSP Rewards division, has developed the largest online mall and affinity program platform. BSP builds, brands, customizes proprietary loyalty/rewards/mall programs for clients and organizations.
year
2009
rev ($mm)
$1.72
EBITDA ($mm)
($0.94)
EBIT ($mm)
($0.94)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: OTCPK:FLCX
 
 
 
 
 
 
 
 
flooidCX, Corp.
flooidCX, Corp.
Canada based flooidCX is a customer care solutions company that helps bridge the customer care & feedback gap between companies and consumers. flooidCX's proprietary suite of solutions assist businesses to listen, learn and reach out to consumers at the right time.
year
2018
rev ($mm)
EBITDA ($mm)
($3.05)
EBIT ($mm)
($3.06)
Net Income ($mm)
Employees
2
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2020
rev ($mm)
$20,286.00
EBITDA ($mm)
$2,022.00
EBIT ($mm)
$266.00
Net Income ($mm)
$3,557.00
Employees
49000
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch