Like MaritzCX

closed 3/3/2020 via BusinessWire

MaritzCX merged with InMoment, Inc,

See 794 Comparable Transactions
synopsis: InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, have merged. The combined company will serve 90 percent of the world’s automotive companies, eight out of 10 of the leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the top hospitality companies.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target parent: Maritz, Inc.
target: MaritzCX
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience. The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.
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closed 5/11/2022 via BNC Analysis

Media Host, acquired Professional Evaluation and Research

See 519 Comparable Transactions
synopsis: South African marketing technology solutions provider Media Host acquired Pear, a female Black-owned media monitoring and research company in South Africa.
buyer: Media Host
Media Host specializes in Marketing, Advertising Workflow, Distribution Solutions and Broadcast Monitoring. These collaborative solutions enable brands, media owners, agencies and production companies to achieve higher efficiency, transparency and profitability. "
 target: Professional Evaluation and Research
Professional Evaluation and Research (PEAR) is a media monitoring, research, and an analysis company that strives to work together with media clients who understand the value and worth of their brand presence.
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closed 3/24/2022 via PR Newswire

MarketCast, acquired Phoenix Marketing International

See 508 Comparable Transactions
synopsis: MarketCast has acquired Phoenix Marketing International, a leading research and analytics provider that specializes in advertising measurement. With Phoenix, MarketCast is accelerating its advertising effectiveness expertise, and gaining a powerful portfolio of research products that span the entire advertising lifecycle.
buyer parent: Kohlberg & Company, LLC
buyer: MarketCast
MarketCast is the leading provider of consumer insights, marketing research, and data analytics services for the global entertainment industry. Its unique mix of research analytics is combined with big data science to provide clients powerful insights to inform their biggest business decisions. "
 target: Phoenix Marketing International
Phoenix MI is a global advertising and brand measurement specialist. Phoenix utilizes modern technology, innovative research techniques, and customized approaches to help its clients elevate their brand, refine their communications, and optimize their customer experience.
price ($mm)
$150
rev ($mm)
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closed 1/12/2022 via Company Press Release

InSites Consulting, acquired Gongos Research

See 508 Comparable Transactions
synopsis: InSites Consulting, the global consumer insight and collaboration agency, announced the acquisition of Gongos, Inc., the US customer-centricity consultancy. With over 30 years of experience, Gongos is the reference agency across the US in enabling consumer-centric growth through building consumer understanding.
buyer: InSites Consulting
Founded in 1997, InSites Consulting is a next-generation consumer centricity agency and global market leader in online insight communities. With a team of 650+ people across 19 offices, Insites makes consumer-centric decision making a reality for over a third of the world’s leading brands. "
 target: Gongos Research
Gongos, Inc. is a Royal Oak, MI-based consultative agency whose mission is to reorient the relationship between customers and corporations to be mutually beneficial. Partnering with insights, analytics, marketing, strategy, and customer experience groups, Gongos operationalizes customer centricity.
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closed 12/9/2021 via BNC Analysis

YouGov plc, acquired LINK Marketing Services AG

See 157 Comparable Transactions
synopsis: YouGov Plc announced the acquisition of the leading Swiss market and social research agency, LINK Marketing Services AG based in Zurich. YouGov Plc is the international market research and data analytics group. LINK Marketing is a well-regarded player in the region with a focus on driving innovation in its market and social research capabilities.
buyer: YouGov plc (AIM:YOU:$223.64)
UK-based YouGov is an international research and data analytics group. YouGov combines its continuous stream of data with its research expertise to provide insights that enable intelligent decision-making and informed conversations. "
 target: LINK Marketing Services AG
LINK Marketing was founded in 1981 in Lucerne, Switzerland and is a well-regarded player in the region with a focus on driving innovation in its market and social research capabilities.
price ($mm)
$29
rev ($mm)
$26
EBITDA ($mm)
EV / rev
1.1x
EV / EBITDA
closed 11/30/2021 via PR Newswire

Arise Virtual Solutions, Inc., acquired Officium Labs

See 298 Comparable Transactions
synopsis: Arise, the worldwide leader in Gig-Customer Experience (Gig-CX), has acquired Officium Labs, a cutting-edge platform for CX design, transformation, and Business Process Outsourcing (BPO) services. The acquisition expands Arise's ability to design and implement experiences based on Gig-CX that improve satisfaction and grow revenue for its customers.
buyer: Arise Virtual Solutions, Inc.
Arise Virtual Solutions has created a disruptive technology platform that connects the world's biggest brands with the largest network of gig-economy Service Partners in the Business Process Outsourcing (BPO) industry. "
 target: Officium Labs
Officium Labs is a unique decentralized customer experience (CX) startup. Officium is building a network-based economy that provides flexible and meaningful work opportunities for global workers, moving economic wealth into local communities versus traditional technology hubs.
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closed 9/10/2021 via BNC Analysis

Business Post, acquired Red C Research Ltd

See 508 Comparable Transactions
synopsis: The Business Post Group has announced the acquisition of Red C Research. The Business Post said Red C will act as a lead company in the group’s ‘Data & Insights pillar’. RED C is Ireland’s premier provider of research-based consultancy services that provides high quality research based consultancy services.
buyer parent: Kilcullen Kapital Partners
buyer: Business Post
Business Post is Ireland’s leading business, economic and political newspaper. The Business Post Digital platform provides independent insight, commentary and analysis of the important stories and issues across a broad spectrum of topics: business, finance, politics, technology, and more. "
 target: Red C Research Ltd
RED C is Ireland’s premier provider of research-based consultancy services. Founded in 2003, they provide high quality research based consultancy services to both blue chip and up and coming businesses across Ireland, the UK and Worldwide.
price ($mm)
$8.27
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closed 8/27/2021 via GlobeNewswire

Merkle, Inc., acquired LiveArea

See 4156 Comparable Transactions
synopsis: PFSweb, Inc., a global commerce services company, announced that it has completed the sale of LiveArea, its global customer experience and commerce agency business unit, to Merkle, Inc., a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International.
buyer parent: Dentsu Inc.
buyer: Merkle, Inc.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. Merkle creates customer experiences that drive improved marketing results and shareholder value. "
 target parent: PFSweb, Inc.
target: LiveArea
LiveArea is an award-winning global customer experience and commerce agency. They bring the full potential of digital business to life, helping brands create meaningful and lasting customer connections.
price ($mm)
$250
rev ($mm)
$85
EBITDA ($mm)
EV / rev
2.9x
EV / EBITDA
announced 6/2/2021 via BNC Analysis

Cint AB, will acquire GapFish GmbH

See 508 Comparable Transactions
synopsis: Cint Group AB, the global software leader in digital insights gathering, entered into a definitive agreement and completed the acquisition of 91 per cent of the shares in GapFish GmbH. GapFish is a Berlin-based market research company that operates the world’s largest ISO-certified online panel community for the DACH region.
buyer parent: Nordic Capital
buyer: Cint AB (OM:CINT:$145.77)
Headquartered in Sweden, Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. "
 target parent: Innofact AG
target: GapFish GmbH
GapFish is a Berlin-based market research company that operates the world’s largest ISO-certified online panel community for the DACH region. GapFish is the market-leader with over 500,000 highly profiled, double-opt in, premium quality research respondents across Germany, Austria and Switzerland.
price ($mm)
$31*
rev ($mm)
$10
EBITDA ($mm)
$2
EV / rev
3.5x
EV / EBITDA
21.8x
closed 6/2/2021 via BNC Analysis

The Kantar Group, acquired MeMo2

See 190 Comparable Transactions
synopsis: UK-based insights and consulting firm Kantar has acquired cross-media effectiveness tracking company MeMo2. Headquartered in Amsterdam, MeMo2 creates automated cross-media effectiveness measurement tools that can monitor real-time consumer behaviour, including retail traffic, out-of-home exposures, and large sports events.
buyer parent: Bain Capital
buyer: The Kantar Group
UK-based Kantar is the world’s leading data-driven analytics and brand consulting group. Kantar works alongside clients to create strategies that improve brand awareness, attract more consumers, increase brand penetration, create financial success, and grow peoples’ confidence in public services. "
 target: MeMo2
Based in the Netherlands, MeMo2 is a leader in advanced cross media research and analytics. The company's analytics, communication research, and innovative data science capabilities are designed to bring immediate transparency and control to improve ROI and Return On Advertising Spend levels.
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closed 7/6/2021 via Company Press Release

The Kantar Group, acquired Numerator

See 53 Comparable Transactions
synopsis: UK-based Kantar has acquired Numerator, a tech-driven consumer and market intelligence company. Numerator blends proprietary data, including a digital panel of over 1 million U.S. consumers, with advanced technology to create unique insights that help companies understand their customers in real-time and identify growth opportunities.
buyer parent: Bain Capital
buyer: The Kantar Group
UK-based Kantar is the world’s leading data-driven analytics and brand consulting group. Kantar works alongside clients to create strategies that improve brand awareness, attract more consumers, increase brand penetration, create financial success, and grow peoples’ confidence in public services. "
 target parent: Vista Equity Partners
target: Numerator
Numerator is a data and tech company bringing speed and scale to the market research space. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change.
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closed 4/14/2021 via PR Newswire

Material+, acquired Aruliden LLC

See 867 Comparable Transactions
synopsis: Material, an integrated marketing services company, has acquired Aruliden, an award-winning global design agency that specializes in building purposeful brands from product to launch. Material's unique combination of insights-led consulting and technology-driven marketing services will expand Aruliden's front-end and back-end offerings.
buyer parent: Tailwind Capital Partners
buyer: Material+
Material is a leading integrated marketing services company that leverages deep human understanding to help brands deliver material outcomes and experiences for their customers and the communities they serve. The company helps B2B and B2C brands put insights into action and create work with impact. "
 target: Aruliden LLC
Aruliden is an award-winning global design agency that specializes in building purposeful brands from product to launch. Aruliden services include design research, market & consumer insights, brand strategy, brand identity, art direction, communications, product design & development, and more.
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closed 2/10/2021 via BNC Analysis

Astound Commerce, acquired Market Force Information, Inc.

See 228 Comparable Transactions
synopsis: Independent digital commerce specialist Astound Commerce has acquired MarketForce, a business unit within Digital River and leading innovator in digital performance marketing services.
buyer: Astound Commerce
Astound Commerce is an award-winning global digital commerce provider. They combine strategy, technology and interactive marketing services for many of the world's favorite brands and retailers. They can power every aspect of online business, and integrate across all marketing channels. "
 target parent: Digital River, Inc.
target: Market Force Information, Inc.
Market Force Information, Inc. is the leading global customer intelligence solutions company for multi-location businesses including major retailers, restaurants, grocery and convenience stores, financial institutions, entertainment studios and consumer packaged goods companies.
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closed 2/3/2021 via BNC Analysis

The IQ Business Group (Pty) Ltd, acquired Nudge.co.za

See 200 Comparable Transactions
synopsis: South African independent management and technology consulting firm, IQbusiness, announced that it has acquired innovative insights agency, nudge, as part of a targeted merger and acquisition (M&A) strategy to ramp up organic growth and diversify its offering.
buyer: The IQ Business Group (Pty) Ltd
IQbusiness is the leading independent management consulting firm in South Africa, helping clients overcome their business challenges and achieve sustainable growth. Since 1998, they have been enabling cleints to take their products to market faster, improve customer satisfaction, and more. "
 target: Nudge.co.za
Nudge is South Africa's fastest growing online market research company. They are experts at digital market research and specifically Branded Insight Communities and Branded Short-term Panels.
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announced 11/16/2020 via GlobeNewswire

Genius Brands International, Inc, will acquire ChizComm Ltd

See 1061 Comparable Transactions
synopsis: Genius Brands International, Inc., a global brand management company that creates and licenses multimedia entertainment content for children, is to acquire ChizComm Ltd., a leading North American marketing and media agency, as well as ChizComm Beacon Media, its best-in-class media research, planning and buying division.
buyer: Genius Brands International, Inc (GNUS:$7.87)
Genius Brands International, Inc. is a leading global kids media company developing, producing, marketing and licensing branded children’s entertainment properties and consumer products for media and retail distribution. "
 target: ChizComm Ltd
ChizComm is Canada's full-service marketing and communications agency, specializing in the strategy and execution of public relations, digital marketing, social media, and creative services. They cultivate long-lasting, impactful connections between consumers and brands across a range of industries.
price ($mm)
$13
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closed 10/22/2020 via BNC Analysis

Thesis Agency, acquired Bonfire Marketing

See 2554 Comparable Transactions
synopsis: Thesis, a full-service digital agency, has acquired Bonfire Marketing, a digital content marketing agency. Bonfire Marketing specializes in account-based marketing for SaaS, hardware technology, and health and wellness. Their core specialties include marketing research, SEO, content development, social media, and more.
buyer: Thesis Agency
Thesis is a full-service digital agency that helps clients to connect with their audiences in many ways. Thesis creates neatly tailored messages that people care to engage with. They offer services for email, digital and brand design, social media, SEO, web design and more. "
 target: Bonfire Marketing
Bonfire Marketing is a digital content marketing agency. Bonfire Marketing specializes in account-based marketing for SaaS, hardware technology, and health and wellness. Their core specialties include marketing research, SEO, content development, social media, and more.
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closed 10/7/2020 via BNC Analysis

Corporate Document Services Ltd, acquired Simpleusability Ltd

See 2554 Comparable Transactions
synopsis: SimpleUsability, a Yorkshire-headquartered behavioral research company that helps brands to understand the needs of their customers, has been acquired by CDS (Corporate Document Services ). The joining of the two firms will broaden CDS’s client proposition by strengthening its in-house behavioral insight offering.
buyer: Corporate Document Services Ltd
Corporate Document Services (CDS) is a UK-based communications agency. that applies intelligent thinking to transform communications and experiences across creative, digital, print and technology. "
 target: Simpleusability Ltd
SimpleUsability is a Yorkshire-headquartered behavioral research company that helps brands to understand the needs of their customers. SimpleUsability works with major brands, helping them understand the people who use their products and services through market research and usability.
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closed 4/22/2020 via PR Web

Schlesinger Group, acquired 20|20 Research, Inc.

See 157 Comparable Transactions
synopsis: Schlesinger Group, a leading international data collection and research services company, has acquired 20|20 Research, a qualitative technology-led research services provider in the US. The addition of 20|20 Research adds high-quality proprietary online qualitative tools to Schlesinger Group’s portfolio of capabilities.
buyer parent: Gauge Capital
buyer: Schlesinger Group
Schlesinger Group is a leading data collection company offering a broad range of qualitative and quantitative solutions worldwide. The Group delivers high-quality recruitment and research services for any methodology, including online surveys, online communities, webcam focus groups, and more. "
 target: 20|20 Research, Inc.
20|20 is a leading expert and innovator in qualitative research that makes it easier for companies to prioritize the insights that drive growth. With its suite of in-house services, nationwide panel, and proprietary technology platforms, 20|20 connects thousands of brands to consumers worldwide.
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closed 2/20/2020 via Company Press Release

Savanta, acquired Future Thinking

See 508 Comparable Transactions
synopsis: Savanta has acquired the UK division of Future Thinking, a global data driven intelligence company that combines research with data science to produce actionable insight for clients, including Unilever, British Gas and LEGO.
buyer parent: Next 15
buyer: Savanta
Based in London, Savanta's offerings include: data collection and analysis – with access to 100m respondents through its proprietary technology platform; bespoke research and consulting – consisting of tailored tools structured in industry and methodology practices; and intelligence products. "
 target: Future Thinking
Future Thinking is a leading market research and data analytics company, renowned for helping clients maximize sales, revenue and profit, through a combination of qualitative and quantitative research; often analysed through the lens of data science and behavioral economics.
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closed 2/6/2020 via BNC Analysis

The Kantar Group, acquired Colmar Brunton Pty Limited

See 513 Comparable Transactions
synopsis: Research and consulting company Kantar has acquired fellow research company Colmar Brunton in its first move since it was spun off from WPP. As part of the acquisition, Colmar Brunton, which specialises in sensory, customer and governmental research, will be fully integrated into Kantar and the brand retired in Australia. 
buyer parent: Bain Capital
buyer: The Kantar Group
Kantar is home to some of the world's leading research, data and insights brands. They offer market research into the way people live, shop, vote, watch and tweet – in over a hundred countries worldwide. "
 target: Colmar Brunton Pty Limited
Colmar Brunton is New Zealand's best known insights and market research agency. Colmar Brunton specialises in sensory, customer and governmental research, and operates from offices in Auckland and New Zealand.
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closed 3/3/2020 via BusinessWire

MaritzCX merged with InMoment, Inc,

See 794 Comparable Transactions
synopsis: InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, have merged. The combined company will serve 90 percent of the world’s automotive companies, eight out of 10 of the leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the top hospitality companies.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target parent: Maritz, Inc.
target: MaritzCX
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience. The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.
price ($mm)
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closed 2/4/2020 via Company Press Release

Ipsos S.A, purchased Mystery Shopping Business from MaritzCX

See 149 Comparable Transactions
synopsis: Ipsos is pleased to announce the acquisition of the Mystery Shopping business of the Maritz group, one of the largest mystery shopping service providers in North America. Staffed by over 150 employees, Maritz’s Mystery Shopping business has been operating for over 35 years, mostly in North America.
buyer: Ipsos S.A (ENXTPA:IPS:$2,361.14)
Headquartered in France, Ipsos is the third largest market research company in the world, present in 90 markets and employing more than 18,000 people. Their 75 business solutions are based on primary data coming from our surveys, social media monitoring, and qualitative or observational techniques. "
 seller: MaritzCX
The acquisition includes the Mystery Shopping business of the Maritz group, one of the largest mystery shopping service providers in North America. Staffed by over 150 employees, Maritz’s Mystery Shopping business has been operating for over 35 years, mostly in North America.
price ($mm)
rev ($mm)
$15
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 6/16/2022 via BusinessWire

InMoment, Inc, acquired ReviewTrackers

See 4096 Comparable Transactions
synopsis: InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target: ReviewTrackers
ReviewTrackers empowers over 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition.
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closed 9/9/2021 via BusinessWire

InMoment, Inc, acquired Lexalytics

See 8623 Comparable Transactions
synopsis: InMoment, the leading provider of Experience Improvement (XI) solutions, has acquired Lexalytics, the leading provider of cloud and on-premise natural language processing, and machine learning that transform structured data, text, and unstructured data from any source, into actionable intelligence for the world’s most customer-centric brands.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target: Lexalytics
Lexalytics is the industry leader in translating text into profitable decisions. The company’s Salience, Semantria and Lexalytics Intelligence Platform products combine natural language processing with artificial intelligence to transform text in all its forms into usable data.
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closed 1/6/2021 via BusinessWire

InMoment, Inc, acquired Wootric

See 1893 Comparable Transactions
synopsis: InMoment, the leading provider of Experience Improvement (XI)™ solutions, announced it has acquired Wootric, the fast-growth leader of the digital feedback industry, to provide businesses unique solutions to speed their successful transformation to digital.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target: Wootric
Wootric is CX management for maximizing customer lifetime value. Their turnkey micro-survey approach enables digital-first organizations to quickly understand customer sentiment at the moments that matter.
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closed 3/3/2020 via BusinessWire

MaritzCX merged with InMoment, Inc,

See 794 Comparable Transactions
synopsis: InMoment and MaritzCX, recognized market leaders and proven innovators in the global customer experience (CX) sector, have merged. The combined company will serve 90 percent of the world’s automotive companies, eight out of 10 of the leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the top hospitality companies.
buyer parent: Madison Dearborn Partners
buyer: InMoment, Inc
InMoment helps organizations deliver more valuable and inspiring experiences to their customers and employees at every moment in their journey. The company's Experience Intelligence (XI) platform continually analyzes and evaluates enterprise experience data and customer feedback. "
 target parent: Maritz, Inc.
target: MaritzCX
MaritzCX is the leader in experience management for big business, and includes customer experience (CX), employee experience (EX), and patient experience. The company combines experience management software, data and research science, and deep vertical market expertise to accelerate client success.
price ($mm)
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closed 5/15/2019 via PE Hub

Madison Dearborn Partners, acquired InMoment, Inc

See 2093 Comparable Transactions
synopsis: InMoment, a leader in customer experience management, announced that Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, has acquired a majority ownership position in InMoment. InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions.
buyer: Madison Dearborn Partners
Madison Dearborn Partners, LLC (MDP), based in Chicago, is a leading private equity investment firm in the United States. Since MDP's formation, the firm has raised seven funds with aggregate capital of approximately $23 billion and has completed approximately 140 investments. "
 target: InMoment, Inc
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core.
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closed 5/21/2018 via BusinessWire

InMoment, Inc, acquired brandXP

See 2093 Comparable Transactions
synopsis: InMoment, the leading cloud-based customer experience (CX) intelligence platform, has acquired brandXP, an Australia-based boutique customer experience agency. brandXP provides cloud-based tools that allows brands to view and analyse feedback in real-time, identify key opportunities for improvement, identify dissatisfied customers, and more.
buyer: InMoment, Inc
InMoment is the leading cloud-based customer experience (CX) intelligence platform. InMoment arms brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. "
 target: brandXP
brandXP is an Australia-based boutique customer experience agency. brandXP provides cloud-based tools that allows brands to view and analyse feedback in real-time, identify key opportunities for improvement, and reinforce the company's best practices based on current customer experiences.
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closed 9/19/2013 via Company Press Release

Mindshare Technologies, Inc., acquired Empathica, Inc.

See 205 Comparable Transactions
synopsis: Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, has acquired Empathica, the leading global provider of social Customer Experience Management (CEM) solutions. The acquisition establishes Mindshare as the largest VoC provider in the food services and retail industries.
buyer: Mindshare Technologies, Inc.
Mindshare Technologies is the largest provider of Voice of the Customer (VoC) solutions for the food services and retail industries. Using a proprietary customer survey platform, Mindshare collects feedback in real time to help companies retain customers and increase profits. "
 target: Empathica, Inc.
Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, automotive and hospitality sectors.
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closed 6/1/2022 via BusinessWire

Heap, acquired Auryc

See 2095 Comparable Transactions
synopsis: Heap, the digital insights leader trusted by over 9,000 companies worldwide, announced the acquisition of digital experience leader Auryc, to provide the market’s only comprehensive quantitative and qualitative analytics in a single solution.
buyer: Heap
Heap is the future of digital insights. Heap’s low-code, easy-to-use digital analytics software illuminates key digital behaviors and pinpoints valuable quantitative and qualitative insights so teams can quickly act with confidence and create the best possible digital experiences. "
 target: Auryc
Auryc, is a category leader in Customer Journey Analytics, Session Replay, and Product Analytics. With Auryc, companies can quickly move beyond mere Customer Experience alerts and analytics to gain full context into what impacts performance.
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closed 5/24/2022 via BNC Analysis

Vianai, acquired Dealtale

See 2994 Comparable Transactions
synopsis: Vianai, a provider of enterprise artificial intelligence (AI) solutions, has acquired Dealtale, a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
buyer: Vianai
Vianai is a provider of enterprise artificial intelligence (AI) solutions. Vianai brings together human-centered design and advanced AI techniques to help their customers drive breakthrough transformations. Their platform enables organizations to build, deploy and manage sophisticated ML models. "
 target: Dealtale
Dealtale is a customer journey platform in Israel. Dealtale offers a no-code platform that empowers marketing and sales teams to accelerate growth through causal data science and prescriptive analytics. Their solution enables users to identify actions that drive incremental revenue.
price ($mm)
$20
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closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

See 4332 Comparable Transactions
synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
 target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/16/2022 via PR Newswire

north highland, acquired Decooda

See 4311 Comparable Transactions
synopsis: North Highland, the leading change and transformation consultancy, has acquired Decooda, a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
buyer: north highland
North Highland is a leading change and transformation consultancy. North Highland helps businesses transform by placing people at the heart of every decision. They provide services for change management, program & project management, data & analytics, business analysis, and more. "
 target: Decooda
Decooda is a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/14/2022 via BusinessWire

360insights, acquired Webinfinity

See 2093 Comparable Transactions
synopsis: 360insights, a channel engagement and business optimization company, has acquired Webinfinity, a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
buyer: 360insights
360insights is a global channel technology provider offering its Channel Success Platform™, the first integrated software-as-a-service solution enabling brands to manage consumer rebates, volume incentives, sales allowances, points programs, and associated spending in one central location. "
 target: Webinfinity
Webinfinity is a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/25/2022 via BusinessWire

Upland Software, acquired BA-Insight Inc.

See 3617 Comparable Transactions
synopsis: Upland Software, a leader in cloud-based tools for digital transformation, has acquired BA Insight. BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.
buyer: Upland Software (UPLD:$302.02)
Upland helps global businesses accelerate digital transformation with a cloud software library that provides choice, flexibility, and value. Its products deliver the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. "
 target: BA-Insight Inc.
BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Their connector-based software works within the enterprise, customer portals, and web sites.
price ($mm)
$34
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/19/2022 via GlobeNewswire

ChargeBee, acquired Brightback

See 2614 Comparable Transactions
synopsis: Chargebee, the leading subscription management platform, has acquired Brightback, a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps users to deflect churn with personalized cancel experiences.
buyer: ChargeBee
Chargebee is a subscription billing and revenue management solution that helps SaaS businesses streamline their revenue operations. Chargebee integrates with the leading payment gateways to let businesses automate recurring payment collection along with invoicing, accounting, SaaS metrics and more. "
 target: Brightback
Brightback is a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps retention leaders to deflect churn with personalized cancel experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/4/2022 via BusinessWire

MasterCard Incorporated, acquired Dynamic Yield

See 5368 Comparable Transactions
synopsis: Mastercard has acquired Dynamic Yield, a state-of-the-art personalization platform and decision engine company, from McDonald's. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels.
buyer: MasterCard Incorporated (MA:$18,884.00)
Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. "
 target parent: McDonald's Corporation
target: Dynamic Yield
Dynamic Yield helps enterprise brands quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Its SaaS platform uses advanced AI and other technologies to support 400+ brands across the retail, financial services, and travel industries, among others.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 11/17/2021 via Company Press Release

Tableau Software, will acquire Narrative Science Inc.

See 2096 Comparable Transactions
synopsis: Narrative Science, a developer of data storytelling software, will be acquired by Salesforce. Upon the close of this transaction, Narrative Science will become part of the Tableau team within Salesforce. As the world’s leading analytics platform, Tableau offers visual analytics with powerful AI, data management, and collaboration.
buyer parent: Salesforce.com, Inc.
buyer: Tableau Software (DATA:$1,191.61)
Tableau helps people see and understand data. As the world's leading analytics platform, Tableau offers visual analytics with powerful AI, data management and collaboration. "
 target: Narrative Science Inc.
Narrative Science develops data storytelling technologies with a vision to put data and analytics in the hands of everyone by combining analytics with innovative and consumer-like user experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via Company Press Release

Litmus, acquired Kickdynamic

See 3618 Comparable Transactions
synopsis: Litmus, a leader in email marketing, has acquired Kickdynamic, an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
buyer: Litmus
Litmus helps more than 250,000 marketers make email better. The web-based email creation, testing and analytics platform empowers marketers, designers and agencies to confidently deliver a superior subscriber experience. "
 target: Kickdynamic
Kickdynamic is an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/1/2021 via GlobeNewswire

QuestionPro, acquired Bryght AI

See 4137 Comparable Transactions
synopsis: QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform that helps companies drive customer retention, satisfaction, conversion and compliance by analyzing digital customer brand engagement.
buyer: QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, They offer tools for the creation, distribution, and analysis of surveys. "
 target: Bryght AI
Bryght AI is a conversational intelligence and scoring platform that helps drive customer retention, satisfaction, and conversion while also protecting a company brand. Using AI, Bryght AI analyzes and score the effectiveness of millions of customer messages.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/30/2021 via BusinessWire

Terminus Software, LLC., acquired Zylotech

See 5225 Comparable Transactions
synopsis: Terminus, an account-based engagement platform, has acquired Zylotech, an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
buyer: Terminus Software, LLC.
Terminus is the leader of the account-based movement. The company's platform empowers marketing teams to create target account segments, engage them across every channel, provide insight and alerts to sales teams, and measure sales and marketing programs. "
 target: Zylotech
Zylotech is an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

See 2095 Comparable Transactions
synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
 target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

See 2091 Comparable Transactions
synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
 target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

See 4420 Comparable Transactions
synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
 target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

See 2096 Comparable Transactions
synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
 target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

See 2096 Comparable Transactions
synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$1,012.85)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
 target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

See 3993 Comparable Transactions
synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
 target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

See 2096 Comparable Transactions
synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
 target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

See 2195 Comparable Transactions
synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
 target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  

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Zylotech

Kare Knowledgeware

Persuade

Hotjar

Clarabridge

Kitewheel

Perfrax

Hull

Calabrio, Inc

Pages:  
Geography
Matching Companies
Ticker: ENXTPA:IPS
 
 
 
 
 
 
 
 
Ipsos S.A
Ipsos S.A
Ipsos ranks third in the global research industry. They have built a solid Group around a multi-specialist positioning – Media and advertising research; Marketing research; Client and employee relationship management; Opinion & social research; Mobile, Online, Offline data collection and delivery.
year
2021
rev ($mm)
$2,361.14
EBITDA ($mm)
$297.73
EBIT ($mm)
$306.02
Net Income ($mm)
$208.09
Employees
17640
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Ticker: XTRA:GFK
 
 
 
 
 
 
 
 
GfK Group
GfK Group
GfK is the trusted source of relevant market and consumer information that enables its clients to make smarter decisions. More than 13,000 market research experts combine their passion with GfK’s long-standing data science experience.
year
2017
rev ($mm)
$1,759.04
EBITDA ($mm)
$164.56
EBIT ($mm)
$84.18
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12926
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Ticker: AIM:NFC
 
 
 
 
 
 
 
 
Next 15
Next 15
Next 15 is a communications business which employs over 1,250 people across 36 offices in 15 countries, incorporating 17 subsidiary agencies, spanning digital content, marketing, PR, consumer, technology, marketing software, market research, public affairs and policy communications.
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2023
rev ($mm)
$470.06
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0
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Ticker: SCOR
 
 
 
 
 
 
 
 
comScore, Inc.
comScore, Inc.
comScore, Inc. is a global leader in digital measurement and analytics, delivering insights on web, mobile and TV consumer behavior that enable clients to maximize the value of their digital investments.
year
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rev ($mm)
$360.47
EBITDA ($mm)
$5.90
EBIT ($mm)
($28.12)
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1293
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Ticker: TSE:3675
 
 
 
 
 
 
 
 
Cross Marketing Inc.
Cross Marketing Inc.
Cross Marketing Inc. is the pioneer online research provider in Japan. Having the capabilities of a full-service research agency, with the backing of the other group companies within Cross Marketing Group, they offer a total marketing solutions package on a global scale.
year
2015
rev ($mm)
$80.11
EBITDA ($mm)
$7.30
EBIT ($mm)
$5.14
Net Income ($mm)
$3.79
Employees
949
  • drill down
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Ticker: ENXTPA:ALBLD
 
 
 
 
 
 
 
 
Bilendi
Bilendi
At a time when the volumes, variety and speed of data broadcast and exchange are expanding rapidly, Bilendi brings an innovative, technology-led approach to data collection, management and analysis. Its core activities are Services for Market Research and Customer Engagement and Loyalty.
year
2020
rev ($mm)
$38.72
EBITDA ($mm)
$6.24
EBIT ($mm)
$3.24
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$1.47
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244
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Ticker: ASX:PPL
 
 
 
 
 
 
 
 
Pureprofile Pty Ltd.
Pureprofile is a technology and insights company that helps brands, businesses and consumers make better decisions. Consumers answer short surveys to build their own unique profiles and Pureprofile uses this information to connect them to surveys, insights, and offers tailored to their preferences.
year
2018
rev ($mm)
$36.88
EBITDA ($mm)
($1.94)
EBIT ($mm)
($2.81)
Net Income ($mm)
Employees
210
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Ticker: WSE:MCP
 
 
 
 
 
 
 
 
Mediacap SA
Mediacap SA
MEDIACAP SA is the fastest growing publicly listed group providing services in the field of media, marketing, market research and public opinion. The company is based in Poland.
year
2019
rev ($mm)
$34.21
EBITDA ($mm)
$2.98
EBIT ($mm)
$1.64
Net Income ($mm)
Employees
0
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Ticker: XSAT:CEAB
 
 
 
 
 
 
 
 
Community Entertainment Svenska AB
Community Entertainment Svenska AB
Community Entertainment Svenska AB (publ), through its subsidiaries, focuses on commercializing proprietary software for online quizzes. It serves entertainment, information, and education industries. The company was founded in 2000 and is based in Stockholm, Sweden.
year
2017
rev ($mm)
$0.23
EBITDA ($mm)
($0.31)
EBIT ($mm)
($0.45)
Net Income ($mm)
Employees
  • drill down
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Ticker: ENXTAM:MAJ
 
 
 
 
 
 
 
 
Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
year
2021
rev ($mm)
$1,912.60
EBITDA ($mm)
$150.94
EBIT ($mm)
$109.77
Net Income ($mm)
$84.44
Employees
69000
  • drill down
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Ticker: PGND
 
 
 
 
 
 
 
 
Press Ganey Associates, Inc.
Press Ganey Associates, Inc.
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement.
year
2016
rev ($mm)
$344.32
EBITDA ($mm)
$104.94
EBIT ($mm)
$60.70
Net Income ($mm)
$27.26
Employees
1058
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Ticker: NLSN
 
 
 
 
 
 
 
 
The Nielsen Company, Inc.
The Nielsen Company, Inc.
Nielsen is a global performance management company that provides a comprehensive understanding of what consumers watch and buy. Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content is consumed.
year
2021
rev ($mm)
$3,500.00
EBITDA ($mm)
$1,128.00
EBIT ($mm)
$885.00
Net Income ($mm)
$963.00
Employees
14500
  • drill down
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Ticker: TSXV:INX
 
 
 
 
 
 
 
 
Intouch Insight Inc.
Intouch Insight Inc.
Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance.
year
2019
rev ($mm)
$13.75
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.52)
Net Income ($mm)
Employees
0
  • drill down
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Ticker: TASK
 
 
 
 
 
 
 
 
TaskUs
TaskUs
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
year
2021
rev ($mm)
$760.70
EBITDA ($mm)
$140.45
EBIT ($mm)
$92.57
Net Income ($mm)
Employees
40100
  • drill down
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Ticker: ATTO
 
 
 
 
 
 
 
 
Atento S.A.
Atento S.A.
Atento is a large provider of customer relationship management and business process outsourcing ("CRM BPO") services, and among the top three providers globally, based on revenues. Atento has over 400 clients to whom it offers a wide range of CRM BPO services across multiple channels.
year
2017
rev ($mm)
$1,809.82
EBITDA ($mm)
$196.99
EBIT ($mm)
$118.05
Net Income ($mm)
$13.79
Employees
150000
  • drill down
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Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
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Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
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Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
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Ticker: DEXO
 
 
 
 
 
 
 
 
Thryv
Thryv
Thryv's flagship software includes everything small business owners need to manage their work, in a single package. With over 20 industry customizations and a fully mobile interface, technology previously reserved for big businesses is now at the fingertips of small business owners nationwide.
year
2021
rev ($mm)
$1,115.87
EBITDA ($mm)
$326.50
EBIT ($mm)
$230.91
Net Income ($mm)
$206.29
Employees
2311
  • drill down
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Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
  • drill down
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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2022
rev ($mm)
$1,274.46
EBITDA ($mm)
($82.03)
EBIT ($mm)
($107.79)
Net Income ($mm)
Employees
  • drill down
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Ticker:
 
 
 
 
 
 
 
 
Zeta Global
Zeta Global
Zeta Global Holdings Corp. is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers more efficiently.
year
2021
rev ($mm)
$458.34
EBITDA ($mm)
($198.60)
EBIT ($mm)
($244.53)
Net Income ($mm)
Employees
1434
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
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Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
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Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
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Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
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Ticker: BSE:539289
 
 
 
 
 
 
 
 
Aurum PropTech
Aurum PropTech
Aurum PropTech is a new-age software company in India. Aurum PropTech helps real estate companies to become more efficient and enhance customer experiences. They offer SaaS solutions for ERP, customer experience management, property management, and more.
year
2022
rev ($mm)
$2.04
EBITDA ($mm)
($2.03)
EBIT ($mm)
($2.39)
Net Income ($mm)
Employees
35
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Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
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Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2020
rev ($mm)
$817.15
EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
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