Like iPerceptions

closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
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announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
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closed 7/30/2021 via PR Newswire

SOCi, acquired Brandify

synopsis: SOCi, the leading all-in-one marketing platform built for multi-location marketers, has acquired Brandify, an industry-leading provider of location-based digital marketing solutions. With the combination, SOCi solidifies its position as the largest localized marketing platform globally, with more than three million locations under management.
buyer: SOCi
SOCi is an award-winning localized marketing platform built specifically for multi-location marketers. SOCi enables top brands and their locations to strengthen and scale their digital presence across limitless local search and social pages while protecting what matters most, their reputation. "
target: Brandify
Brandify is a leading provider of location-based digital marketing solutions that helps brands connect to their customers. Brandify does this by capturing data as well as providing strategy and customized solutions to help brands maximize their online presence and drive customers to their locations.
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closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$998.03)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
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closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
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closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
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announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
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announced 3/5/2021 via BusinessWire

Medallia, will acquire Decibel Insight

synopsis: Medallia Inc. will acquire UK-based Decibel, a leader in digital experience analytics. With the acquisition, Medallia’s customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Decibel Insight
Based in the UK, Decibel helps organizations make every digital experience effortless. Decibel is the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a client's website and apps.
price ($mm)
$160
rev ($mm)
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announced 3/4/2021 via Company Press Release

Sitecore, will acquire Boxever

synopsis: Sitecore, the global leader in digital experience management software, will acquire Dublin-based Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51. Boxever's CDP will expand and enhance Sitecore's customer intelligence and AI-driven personalization tools.
buyer parent: EQT AB
buyer: Sitecore
Sitecore delivers a digital experience platform that empowers brands to build lifelong relationships with their customers. Sitecore is the only company that brings together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. "
target: Boxever
Based in Dublin, Boxever is a digital optimization platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience.
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closed 3/3/2021 via BusinessWire

Upland Software, acquired BlueVenn

synopsis: Upland Software, Inc. has acquired BlueVenn, a leading cloud-based customer data platform (CDP). The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
buyer: Upland Software (UPLD:$297.71)
Upland Software is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable users to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. "
target: BlueVenn
BlueVenn provide multi-channel campaign management software. The BlueVenn browser-based tool collects, structures and analyzes infinite data sources into a Single Customer View. This empowers everyday marketers to orchestrate real-time, personalized, multi-channel customer journeys and campaigns.
price ($mm)
$54
rev ($mm)
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closed 3/3/2021 via BNC Analysis

Piano Software Inc., acquired AT Internet

synopsis: Piano, the global subscription commerce and customer experience platform, has acquired AT Internet, a France-based leader in digital analytics and contextual data. AT Internet empowers organizations to effectively measure and analyze how visitors arrive on their digital platforms.
buyer: Piano Software Inc.
Piano offers high-performance cloud-based software and strategic services that empower companies to create customized digital experiences and commercial relationships for their users. Leading businesses around the world use Piano to power their subscription, analytics, and personalization efforts. "
target: AT Internet
AT Internet is a France-based leader in digital analytics and contextual data. AT Internet empowers organizations to effectively measure and analyze how visitors arrive on their digital platforms. Their solution enables companies to improve their digital performance and maintain audience engagement.
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closed 3/5/2021 via GlobeNewswire

Bridgeline Digital, Inc., acquired Woorank

synopsis: Bridgeline Digital, Inc. has acquired 100% of the stock in Woorank SRL. Woorank helps companies increase their online traffic, leads and sales with an artificial intelligence system that analyzes their website relative to their competitors and partners to make intelligent recommendations for optimizing search engine organic rankings.
buyer: Bridgeline Digital, Inc. (BLIN:$11.05)
Bridgeline Digital helps customers maximize the performance of their full digital experience from websites and intranets to eCommerce experiences. Bridgeline's Unbound platform is a Digital Experience Platform that deeply integrates Web Content Management, eCommerce, eMarketing, and Web Analytics. "
target: Woorank
Woorank helps companies increase their online traffic, leads and sales with an artificial intelligence system that analyzes their website relative to their competitors and partners to make intelligent recommendations for optimizing search engine organic rankings.
price ($mm)[EV]
$1.71 [$4.00]
rev ($mm)
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closed 1/5/2021 via BusinessWire

Khoros, LLC, acquired Topbox

synopsis: Khoros, a global leader in digital-first customer engagement software, announced that it has acquired enterprise customer experience (CX) analytics software maker Topbox. Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
buyer parent: Vista Equity Partners
buyer: Khoros, LLC
Khoros is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. It gives companies the ability to run their business with their customers, anticipating their needs, accelerating sales, loyalty, and innovation. "
target: Topbox
Topbox Enterprise CX Analytics unifies data from every customer communication channel, VoC platform, and customer intelligence source for analysis as a single data set.
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closed 10/15/2020 via Company Press Release

Glassbox, acquired SessionCam

synopsis: Glassbox, the leading Digital Experience analytics provider for web and mobile applications, has acquired SessionCam, a digital customer experience provider. SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
buyer: Glassbox
Glassbox helps enterprises prepare for the digital unknown via the first analytics platform to automatically record, index and analyse 100% of digital interactions. No other provider delivers out breadth of protection. "
target: SessionCam
SessionCam is a digital customer experience provider that provides tools for session replay, heatmaps, funnels, form analytics, journey mapping, error reporting, struggle & anomaly detection.
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closed 10/8/2020 via BusinessWire

Source Point, acquired RedBud Partners Ltd.

synopsis: Sourcepoint has acquired RedBud, a UK-based software technology firm, to provide deeper insights for buyers and sellers of media and data. The acquisition of RedBud will position Sourcepoint to become the most fully-featured data privacy, compliance, and consent management platform focused on the advertising and marketing technology markets.
buyer: Source Point
Sourcepoint is the privacy compliance platform for the digital marketing ecosystem. It provides tools to protect consumer privacy, manage compliance and optimize revenue in a rapidly changing landscape. "
target: RedBud Partners Ltd.
UK-based RedBud provides insights and analytics tools to help publishers and website owners eliminate privacy vulnerabilities and improve website and adtech performance. Its proprietary website scanning offers a deep level of insights on every content, tracker, and Javascript executed on the page.
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closed 9/30/2020 via BNC Analysis

uberall GmbH, acquired SweetIQ

synopsis: Uberall will acquire Gannett’s SweetIQ subsidiary. Providing an array of local digital marketing services, the SweetIQ team will join Uberall and become part of a new Montreal hub, the company’s seventh location outside its Berlin headquarters. SweetIQ Analytics Corp. offers a bespoke approach to local marketing.
buyer: uberall GmbH
Uberall enables SMB (Small and Medium Businesses) and enterprise resellers to deliver a superior ‘Near Me’ Brand Experience that mirrors today’s multi-faceted consumer journey — from online discovery to offline sales. "
target parent: Gannett Co., Inc.
target: SweetIQ
The SweetIQ Analytics Corp. was founded in Montréal, Canada, in 2010. Positioning itself as an e-marketing solution, a location-based marketing analytics and automation company, SweetIQ Analytics Corp. offers a bespoke approach to local marketing, designing campaigns, and search analysis.
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announced 9/16/2020 via GlobeNewswire

Catchpoint, will acquire Webpagetest

synopsis: Catchpoint, the leader in Digital Experience Monitoring, will acquire Webpagetest and Webpagetest.org, an open-source web performance testing software and service. The acquisition will allow Catchpoint to strengthen and expand Webpagetest’s capabilities and Webpagetest.org’s geographical performance testing footprint.
buyer: Catchpoint
Catchpoint, the global leader in Digital Experience Monitoring (DEM), empowers business and IT leaders to protect and advance the experience of their customers and employees. Catchpoint offers the largest and most geographically distributed monitoring network in the industry. "
target: Webpagetest
Webpagetest is an online web performance measurement and analysis service, based on an open source software platform distributed under a BSD license. Webpagetest allows users to run instant tests from various locations and receive a detailed performance audit of their web pages and web applications.
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closed 11/5/2020 via GlobeNewswire

Logiq, Inc., acquired Fixel

synopsis: Logiq, Inc., a global provider of award-winning eCommerce and Fintech solutions, has completed its previously announced plan to acquire Fixel AI, an award-winning innovator of AI-powered digital marketing technology.
buyer: Logiq, Inc. (OTCPK:WEYL:$41.34)
Logiq, Inc. (formerly Weyland Tech) is a U.S.-based leading global provider of eCommerce, mCommerce, and fintech business enablement solutions. Its DataLogiq subsidiary provides a data-driven, end-to-end eCommerce marketing solution for enterprises and major U.S. brands. "
target: Fixel
Fixel is an AI powered audience engagement platform. Fixel provides a fully automated audience segmentation tool that ranks website visitors based on their level of engagement. They help their clients to better understand their audience's journey and improve their marketing efforts.
price ($mm)
$1.32
rev ($mm)
EBITDA ($mm)
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closed 9/18/2020 via Company Press Release

Sevendata S.P.A., acquired ShinyStat

synopsis: ShinyStat™, a browser-based collection system capable of processing and aggregating data in real time, has been acquired by SevenData. The deal has been finalized by Triboo, a group active in the digital sector and listed on the MTA market of the Italian Stock Exchange, and SevenData SpA, a company owned by the French giant Kompass SA.
buyer parent: Kompass International
buyer: Sevendata S.P.A.
SevenData, part of the Kompass International group, is the indispensable partner for all those who wish to combine the identification and profiling of specific targets and audiences with knowledge of markets, sectors, territories, to engage them through customized tools. "
target parent: Triboo S.p.A.
target: ShinyStat
ShinyStat™ is the browser-based collection system capable of processing and aggregating data in real time in accordance with the laws and regulations in force for the Privacy of the Internet users.
price ($mm)
$1.71
rev ($mm)
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closed 1/8/2020 via Company Press Release

Ebiquity plc, acquired Digital Decisions B.V.

synopsis: Ebiquity plc, a leading independent marketing and media consultancy, announces the acquisition of Digital Decisions, a digital media monitoring and optimisation service. Digital Decisions provides ‘Source Data Monitoring’ – an innovative solution that helps global advertisers to monitor and optimise their digital marketing and media spend.
buyer: Ebiquity plc (AIM:EBQ:$90.17)
Ebiquity plc is a leading independent marketing and media analytics consultancy. They partner with the world’s biggest brands – including 70 of the world’s top 100 advertisers – to drive the performance of their marketing investments through greater accountability and powerful analytics. "
target: Digital Decisions B.V.
Digital Decisions is a digital media monitoring and optimisation service. Launched in 2017, Digital Decisions provides ‘Source Data Monitoring’ – an innovative solution that helps global advertisers to monitor and optimise their digital marketing and media spend.
price ($mm)
$0.78
rev ($mm)
EBITDA ($mm)
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EV / EBITDA
closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
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announced 1/27/2012 via BusinessWire

XPND, will acquire iPerceptions

synopsis: iPerceptions Inc. announced that it has entered into a definitive agreement with certain affiliates of XPND Fund, LP, a growth capital fund located in Montreal and focusing on media, entertainment and technology companies, providing for the amalgamation of the Corporation with a wholly-owned indirect subsidiary of XPND.
buyer: XPND
XPND is a newly created growth capital fund located in Montreal and focusing on media, entertainment and technology companies It is led by Alexandre Taillefer, a well-known serial entrepreneur who founded multiple successful companies in Montreal, including Nurun, Hexacto and Stingray Digital. "
target: iPerceptions
iPerceptions is one of North America's leading web-focused Voice of Customer analytics providers. Its proprietary technologies turn thousands of data points into easy-to-understand strategic and tactical decision support for website marketers.
price ($mm)
rev ($mm)
$5
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 10/14/2009 via BusinessWire

iPerceptions, acquired Web Analytics Solution Profiler

synopsis: iPerceptions Inc. a leading provider of Voice of Customer web analytics, announced that it has acquired the groundbreaking Web Analytics Solution Profiler (WASP) product line to continue to empower site owners with powerful tools to improve web analytics implementation.
buyer: iPerceptions
iPerceptions is one of North America's leading web-focused Voice of Customer analytics providers. Its proprietary technologies turn thousands of data points into easy-to-understand strategic and tactical decision support for website marketers. "
target parent: immeria consulting services, inc.
target: Web Analytics Solution Profiler
WASP is the Web Analytics Solution Profiler, a specialized Firefox extension aimed at web analytics professionals who want to do quality assurance and understand how their web analytics solution is implemented.
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closed 9/9/2020 via BusinessWire

Astute Solutions, acquired Socialbakers

synopsis: Astute, Inc., a leading customer engagement and Voice of the Customer (VoC) platform, has acquired Prague-based Socialbakers a.s., a market-leading unified social media marketing platform. The acquisition will allow global brands to manage research, content, engagement, social listening, and VoC in a single Software-as-a-Service platform.
buyer: Astute Solutions
Astute is a full-service end-to-end customer engagement platform for global brands. Astute unifies all first-party data across the customer journey, offering AI-driven customer self-service, agent desktop CRM, social media management, and powerful Voice of the Customer tracking and analytics. "
target: Socialbakers
Prague-based Socialbakers is the trusted social media management partner to thousands of enterprise and mid-market brands. The company's AI-powered social media marketing suite helps brands ensure their investment in social media delivers measurable business outcomes.
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closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
rev ($mm)
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closed 5/31/2018 via BusinessWire

Astute Solutions, acquired Wilke Global

synopsis: Astute Solutions, a leader in consumer engagement technologies, announced that it has acquired Wilke Global, a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by consumer packaged goods manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries.
buyer: Astute Solutions
Astute builds AI-driven software for the future of consumer engagement. They help the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. "
target: Wilke Global
Wilke Global is a technology company specializing in consumer relations software. Wilke’s solutions are widely adopted by CPG (consumer packaged goods) manufacturers around the world, with more than 500 leading CPG brands in more than 60 countries across six continents.
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closed 12/16/2015 via BusinessWire

WS Live, LLC, acquired Bolder Thinking Communications

synopsis: Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services. The combined businesses will be called "Humach," a company that offers best-in-class multi-channel contact center services.
buyer: WS Live, LLC
WS Live manages inbound and outbound customer sales and support, membership services, and market research through their award-winning contact centers in Iowa. By focusing on customer engagement, loyalty, and the lifetime value, WS Live improves the their customers top-line revenue and profitability."
target parent: Astute Solutions
target: Bolder Thinking Communications
Bolder Thinking provides a next generation telephony system for call centers and businesses that is built on state of the art cloud computing platforms, significantly reducing business operations and infrastructure costs. Bolder Thinking products provide an easy to manage turnkey solution.
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closed 8/12/2010 via BusinessWire

Astute Solutions, acquired Speech Labs, LLC

synopsis: Astute Solutions announced that it acquired voice search innovator, Speech Labs. The company has added Speech Labs’ Enterprise Voice Search (EVS) and Contact Center Voice Search (CVS) technologies to its portfolio of customer relationship management (CRM), contact center, knowledge management and Web self-service solutions.
buyer: Astute Solutions
Astute Solutions enables companies to differentiate through customer service excellence. Its user-friendly ePowerCenterTM and RealDialogTM solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high-quality service. "
target: Speech Labs, LLC
Speech Labs' voice search solutions empower you to search for information across your entire enterprise. Whether it's in the board room, or on the phone, these solutions allow you to hear, understand, and act on knowledge from anywhere.
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closed 8/3/2010 via BusinessWire

Astute Solutions, acquired Gamma Engineers, LLC

synopsis: Astute Solutions announced that it acquired customer experience innovator, Gamma Engineers, Inc. With the addition of the company’s Gamma Smartphone Platform and Social Relationship Management technology, Astute Solutions expands its customer relationship management, contact center, and knowledge management portfolio.
buyer: Astute Solutions
Astute Solutions enables companies to differentiate through customer service excellence. Its user-friendly ePowerCenterTM and RealDialogTM solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high-quality service. "
target: Gamma Engineers, LLC
Since 2006, the world's leading brands have trusted Gamma Engineers to analyze, streamline, and build their call-centers and customer service organizations from the ground up.
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closed 2/24/2006 via

Astute Solutions, acquired LiveWire Logic, Inc.

synopsis: The number one end-user endorsed inbound consumer interaction solution provider, Astute Solutions today announced that it has acquired, LiveWire Logic, a Research Park Triangle innovator and provider of computational linguistics software.
buyer: Astute Solutions
Astute Solutions, a leading provider of customer interaction solutions, helps companies leverage Internet and telephony solutions for a completely integrated customer relationship and information management solution. "
target: LiveWire Logic, Inc.
RealDialog, is an automated customer self-service solution that delivers the right answer to your customers' questions. It is the industry’s only solution with automated agent technology capable of engaging customers in a web-based two-way dialog, to provide accurate answers.
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closed 7/17/2020 via BNC Analysis

Astute Solutions, acquired iPerceptions

synopsis: Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience.
buyer: Astute Solutions
Astute's customer and employee engagement software powers smarter CX and delivers invaluable first-party customer data for the world's most innovative brands. The Astute platform makes it easy for companies to engage and delight individual customers across all channels. "
target parent: XPND
target: iPerceptions
iperceptions is a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. They are a global leader in Customer Experience Management (CEM) solutions, guiding the world's most respected brands to become customer-centric organizations.
price ($mm)
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announced 7/27/2021 via Company Press Release

Thoma Bravo, LLC, will acquire Medallia

synopsis: Medallia, the global leader in customer and employee experience, is to be acquired by Thoma Bravo, a leading software investment firm. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens.
price ($mm)[EV]
$5,752 [$5,837]
rev ($mm)
$496
EBITDA ($mm)
EV / rev
13.0x
EV / EBITDA
closed 7/21/2021 via BNC Analysis

Qualtrics, acquired usermind

synopsis: Experience management software giant Qualtrics has acquired Usermind, a Seattle marketing startup that helps companies acquire, retain, and service customers. Usermind is a leader in the “Journey Orchestration” market, which includes companies that help clients analyze customer relationships and facilitate relevant personalized communication.
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: usermind
Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform. With Usermind’s XO Platform, enterprises can monitor customers and orchestrate 1:1 experiences across channels, systems, and teams.
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closed 5/12/2021 via Company Press Release

Higher Logic, acquired Vanilla

synopsis: Higher Logic, the industry-leading engagement platform, has acquired Vanilla, a Canadian cloud-based community software company. Together, Higher Logic and Vanilla will give its customers more choices with purpose-built community engagement solutions that meet the needs of their use case, industry, and users.
buyer parent: JMI Equity
buyer: Higher Logic
Higher Logic, the industry-leading, human-focused engagement platform, delivers powerful online communities and communication tools to engage members and customers at every stage of their journey. "
target: Vanilla
Based in Canada, Vanilla provides brands with a one-stop-shop solution that combines the power of a modern customer community platform with Q&A, knowledge base, and ideation. Its SaaS offering helps hundreds of leading brands, software, and telecom companies provide great community experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/3/2021 via Company Press Release

Inpixon, acquired The CXApp

synopsis: Inpixon, the Indoor Intelligence company, has acquired The CXApp, a mobile solution for digital workplace experience. The CXApp drives engagement through personalized on-site journeys. Their platform enables organizations to provide a location-aware employee app focused on enhancing the workplace experience and hosting virtual and hybrid events.
buyer: Inpixon (INPX:$9.30)
Inpixon is a leader in Indoor Positioning Analytics (IPA). Inpixon IPA Sensors find all accessible cellular, Wi-Fi, and Bluetooth devices anonymously. Inpixon’s products and professional services group help customers take advantage of mobile, big data, analytics, and the Internet of Things (IoT). "
target: The CXApp
The CXApp is a mobile solution for digital workplace experience. The CXApp drives engagement through personalized on-site journeys. Their platform enables organizations to provide a location-aware employee app focused on enhancing the workplace experience and hosting virtual and hybrid events.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2021 via PR Web

Doxim Solutions, acquired Level One LLC

synopsis: Doxim, the leading customer communications management and engagement technology provider, has acquired Level One, a specialist in customer experience and communication solutions. With the acquisition, Doxim will extend its deep domain expertise in eBilling, payments, customer communication and preference management, data analytics, and reporting.
buyer parent: GI Partners
buyer: Doxim Solutions
Doxim is the customer communications management and engagement technology leader serving financial and regulated markets, providing omnichannel document solutions and transforming experiences to strengthen engagement throughout the entire lifecycle. "
target: Level One LLC
Level One is a provider of billing and payment solutions, guiding utilities, insurance providers, and government entities toward successful customer engagement. Its billing and payment solutions are designed with a focus on quality, security, and availability to enhance the customer’s experience.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/17/2021 via GlobeNewswire

Whyline, Inc., acquired Rsvd, LLC

synopsis: Whyline Inc., the leading provider of virtual queuing and appointment technology, has acquired RSVD, LLC, a fully-customizable mobile platform that helps innovative businesses connect with their customers. The acquisition will triple Whyline's number of active US clients in complimentary verticals.
buyer parent: e.Republic, Inc.
buyer: Whyline, Inc.
Whyline helps government and businesses manage the flow of people through the use of virtual queues and ‘smart’ appointment scheduling. Whyline allows customers to see live wait-times, enter into the queue remotely or pre-book their appointment, and let the software wait on their behalf. "
target: Rsvd, LLC
RSVD is a fully-customizable mobile platform that helps innovative businesses connect with their customers. RSVD’s capacity management software allows organizations large and small to optimize demand, improve customer experiences, drive revenue, and operate safely.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/22/2020 via PR Web

MHC Software, Inc., acquired Ecrion Software

synopsis: MHC Software, a leader in enterprise automation software solutions, has acquired Ecrion Software, a provider of customer communication management (CCM) and customer experience automation (CXA) software. Ecrion enables organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
buyer parent: Strattam Capital
buyer: MHC Software, Inc.
MHC Software is a leader in enterprise content automation and document management software and services. MHC's solutions accelerate customers' digital transformation journeys via in-context content and automation to expedite information-sharing while reducing costs and increasing productivity. "
target: Ecrion Software
Ecrion Software is a provider of customer communication management (CCM) and customer experience automation (CXA) software and services. Ecrion's software solutions enable organizations to better engage their customers, deliver personalized communications, and streamline business-critical documents.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2019 via BusinessWire

Alpine SG, acquired GatherUp

synopsis: ASG and its family of companies, a fast-growing software business that buys, builds, and operates market-leading vertical SaaS companies, announced the acquisition of GatherUp, a customer experience and online review engine that enables insights and empowers marketing.
buyer parent: Alpine Investors, LP
buyer: Alpine SG
ASG is a unique and fast-growing software business that buys, builds, and operates market-leading vertical Software as a Service companies. ASG believes in the power of people and data, and that sharing knowledge, expertise, and resources across its community of businesses drives exponential growth."
target: GatherUp
GatherUp helps businesses and brands deliver a better customer experience through customer feedback, net promoter score, and online reviews. Businesses of any size, from 1 location to 20,000 locations can utilize the platform to manage and market their online reputation.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/23/2019 via Company Press Release

ReKTGlobal, acquired Fullcube, Inc.

synopsis: ReKTGlobal, a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem, has acquired Fullcube, a company that enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts.
buyer: ReKTGlobal
ReKTGlobal is a global esports organization that bridges the gap between traditional sports and esports, providing solutions for the entire ecosystem. It is also the parent company of professional esports organization Rogue, marketing services company Greenlit Content and online Influencer DRLUPO. "
target: Fullcube, Inc.
Fullcube enables sports, media and publishing brands with toolsets to cultivate Insider Relationships with their greatest enthusiasts. It built a solution for managing Insider Relationships and successfully launched the first ever direct-to-consumer Insider membership model for the sport of NASCAR.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/27/2019 via BusinessWire

Airship, acquired Apptimize

synopsis: Customer engagement company Airship has acquired Apptimize, the most adopted solution for testing and innovating user experiences across mobile apps and other digital channels. Apptimize is the industry’s most advanced solution for testing user experiences across multiple channels including mobile apps, websites and OTT.
buyer: Airship
Airship's Customer Engagement Platform gives brands user-level data, engagement channels, AI orchestration, and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards, and more to customers at the right moment. "
target: Apptimize
Apptimize is an innovation engine that provides A/B testing and feature release management for native mobile, web, mobile web, hybrid mobile, OTT, and server. Industry leaders like HotelTonight, The Wall Street Journal, and Glassdoor have created amazing user experiences with Apptimize.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/18/2019 via GlobeNewswire

Smart Communications, acquired Intelledox

synopsis: UK-based Smart Communications, the leading cloud-based platform for enterprise customer communications, has acquired Intelledox, a global digital transformation software company. Intelledox’s cloud platform connects to any system of record and provides next-generation forms, built-in workflow, and on-demand customer communications.
buyer parent: Accel-KKR
buyer: Smart Communications
UK-based Smart Communications is the leading cloud-based platform for enterprise customer communications. The company offers a range of solutions including SmartCOMMTM, SmartCOMMTM for Salesforce, and SmartDXTM. "
target: Intelledox
The Intelledox platform is used by leading enterprises and government organizations to transform their digital customer experience. Intelledox streamlines complex processes and omnichannel forms allowing organizations to transform the way they acquire, onboard, and service their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/9/2019 via PR Newswire

Medallia, will acquire Strikedeck

synopsis: Medallia, Inc., the global leader in customer experience management, announced its plans for the acquisition of Strikedeck, an advanced platform enabling companies to drive customer success (CS), Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Strikedeck
Strikedeck is a Customer Success platform that helps businesses deliver customer experiences while maximizing the value of their customer relationships. Strikedeck has enabled innovative customer-focused companies to optimize the deployment of resources to grow revenue and maximize customer value.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/7/2019 via Company Press Release

CRIF, acquired Inventia

synopsis: CRIF, a global company specializing in credit and business information systems, outsourcing and processing services, and credit solutions, has acquired a majority stake in Inventia, a global leader in id management and customer onboarding solutions. Inventia's solutions simplifies the onboarding process and ensures that all ids are verified.
buyer: CRIF
CRIF is a global company specializing in credit bureau and business information, outsourcing and processing services, and credit solutions. Established in 1988 in Bologna (Italy), CRIF has an international presence, operating over four continents (Europe, America, Africa and Asia). "
target: Inventia
Inventia is a global leader in id management and customer onboarding solutions. Inventia offers an innovative platform that allows companies to acquire and identify new customers. Their solutions simplifies the onboarding process and ensures that all ids are verified.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/14/2019 via BusinessWire

RingCentral, Inc, will acquire Connect First

synopsis: RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral is a leading provider of global enterprise cloud communications and collaboration solutions. More flexible and cost-effective than legacy on-premises systems, RingCentral empowers mobile and distributed workforce to communicate, collaborate, and connect from anywhere, on any device. "
target: Connect First
Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise Line, Party City, PBS, United Way, and Business Process Outsourcers for large service providers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/14/2018 via Company Press Release

Splio, acquired Gowento SAS

synopsis: Splio has acquired the French tech startup Gowento, the Mobile Customer Engagement platform. Founded in Paris in 2015 by Rabye Marouene, Sébastien Alexandre and Loris Guignard, Gowento is a startup that built its product around the under-exploited potential of Mobile Wallets, without the use of apps.
buyer: Splio
Splio is an omnichannel marketing platform that combines marketing automation and loyalty marketing. The platform enables marketers to unify their customer knowledge, orchestrate marketing campaigns and loyalty programs, both online and offline. "
target: Gowento SAS
Founded in Paris in 2015, Gowento is focused on helping retailers and brands engage with their customers through a permanent touchpoint on their mobile. Their mantra is to use existing apps to deliver the right message to the right person at the right time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/26/2018 via PR Newswire

ACF Technologies, Inc., purchased Q-nomy UK Ltd. from Q-nomy Inc.

synopsis: ACF Technologies, a provider of integrated customer experience management solutions, has acquired Q-nomy UK Ltd. from Q-nomy, a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys. Q-nomy UK is a subsidiary of Q-nomy that serves companies in the UK and Europe.
buyer: ACF Technologies, Inc.
ACF Technologies is a provider of integrated customer experience management solutions. ACF offers solutions for queue management, virtual queuing appointment scheduling, wayfinding, customer feedback, and digital signage. Their solutions help their clients to create better customer experiences. "
seller: Q-nomy Inc.
Q-nomy UK Ltd. is a subsidiary of Q-nomy that serves companies in the UK and Europe. Q-nomy is a leading software vendor providing solutions that optimize true omni-channel digital and physical business processes and customer journeys.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/15/2018 via Company Press Release

Jonas Software, acquired EZ-Runner Systems Ltd.

synopsis: Jonas Software is pleased to announce the acquisition of Ez-Runner Systems Ltd., a provider of robust and tailored management software solutions for gyms, kids centres, private clubs, trampoline parks and spas. Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help improve their operations.
buyer parent: Constellation Software, Inc.
buyer: Jonas Software
Jonas Software operates independently managed software brands around the world, providing them with the strategic guidance and financial security required to be leaders in their respective markets. They supply industry leading enterprise management software & related services to 20 vertical markets."
target: EZ-Runner Systems Ltd.
Based in the UK, Ez-Runner Systems Ltd's leading software solutions can be tailored to match the needs of the business to help them improve their current operations, streamline their processes, and improve their customers' experiences and retention.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/27/2018 via BNC Analysis

Network Contacts S.R.L., acquired Chorally

synopsis: Network Contacts has bought the majority of the capital of Chorally, an Italian software company that has created a multi-channel platform for customer engagement based on machine learning algorithms.
buyer parent: Gruppo Activa
buyer: Network Contacts S.R.L.
Network Contacts, based in Italy, is one of the main national players in the field of BPO (business process outsourcing), CRM (customer relationship management), Digital Interaction and Call & Contact Center services. "
target: Chorally
Chorally is an enterprise platform devoted to customer engagement and based on a “Data Driven” model. It allows users to automatically collect and organize customer interactions from each of their communication channels as well as filter and organize dynamic queues for custom logic.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/23/2018 via Company Press Release

ESW Capital, LLC, acquired ResponseTek Networks Corp.

synopsis: ESW Capital, LLC, a leading private equity firm, has acquired Canada-based ResponseTek, the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail trust ResponseTek to drive millions of customer interactions every week.
buyer: ESW Capital, LLC
ESW Capital has honed a finely-tuned methodology focused on buying, strengthening, and growing mature business software companies. ESW revitalizes its acquisitions for sustainable success while making customer satisfaction a top priority. "
target: ResponseTek Networks Corp.
Based in Canada, ResponseTek is the leader in enterprise customer experience management software solutions. The ResponseTek Listening Platform integrates customer experience data and reporting throughout the entire organization to improve customer satisfaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
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Ticker: TOTS3
 
 
 
 
 
 
 
 
TOTVS S.A.
TOTVS S.A.
TOTVS is a top management software provider, platform and business consulting. Its operations are conducted by three concepts: fluid technology, essentiality and agile ERP, complemented by vertical solutions, Business Consulting, Cloud and SaaS.
year
2019
rev ($mm)
$438.10
EBITDA ($mm)
$73.50
EBIT ($mm)
$59.92
Net Income ($mm)
$40.27
Employees
0
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Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
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Ticker: AIM:KBT
 
 
 
 
 
 
 
 
K3 Business Technology Group plc
K3 Business Technology Group plc
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. K3 has over 25 years’ experience of delivering award winning solutions for more than 3000 customers across 20 countries.
year
2020
rev ($mm)
$108.52
EBITDA ($mm)
($14.69)
EBIT ($mm)
($18.67)
Net Income ($mm)
Employees
690
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Ticker: LTBG
 
 
 
 
 
 
 
 
Lightbridge, Inc.
Lightbridge has helped telecommunications carriers adapt to new customer transaction models. Today, Lightbridge is leveraging our domain expertise to deliver new, cross-industry solutions that make it easier for businesses to manage customer transactions that are driven by wireless and Internet tec
year
2005
rev ($mm)
$108.30
EBITDA ($mm)
$6.30
EBIT ($mm)
($4.60)
Net Income ($mm)
$19.00
Employees
0
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Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
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