Like Anana Ltd

closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

See 250 Comparable Transactions
synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
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closed 5/25/2022 via Company Press Release

Bain Capital Private Equity, acquired VXI Global Solutions, Inc.

See 913 Comparable Transactions
synopsis: Bain Capital Private Equity, a leading global, value-added investor, has completed its acquisition of VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, from The Carlyle Group.
buyer parent: Bain Capital
buyer: Bain Capital Private Equity
Bain Capital Private Equity partners with management teams to provide strategic resources that build great companies and help them thrive. Bain Capital Private Equity’s team creates value for its portfolio companies through its global platform and depth of expertise in key vertical industries. "
 target parent: Carlyle Group
target: VXI Global Solutions, Inc.
VXI is a customer experience company. VXI offers omnichannel customer care and growth services using technology and tools, including a unified communication platform and purpose-built productivity-enhancing applications that drive higher sales conversion, and related key metrics for its clients.
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closed 3/17/2022 via PR Newswire

CSS Corporation, purchased OnDemand Business from Directly

See 186 Comparable Transactions
synopsis: CSS Corp, a global customer experience and technology services provider, announced acquiring Directly's OnDemand business unit, including its next-gen GigCX services platform. OnDemand offers fast and empathetic technical support and customer service for the world's leading brands.
buyer parent: Partners Group Holding AG
buyer: CSS Corporation
CSS Corp is a global customer experience and technology services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. The company is a digital transformation partner of choice. "
 seller: Directly
Directly's OnDemand business unit offers fast and empathetic technical support and customer service for the world's leading brands, with patented technology and a global network of product and technical experts in a flexible freelance model.
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closed 10/6/2021 via GlobeNewswire

ChrysCapital, acquired Results CX

See 186 Comparable Transactions
synopsis: ChrysCapital, a leading India-based private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services, has acquired ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, from One Equity Partners.
buyer: ChrysCapital
Founded in 1999, ChrysCapital is one of the largest and most successful India-based investment advisory firms. The firm has raised $4 billion across eight funds which are consistently ranked in the top decile of global private equity funds of similar vintage. "
 target parent: One Equity Partners
target: Results CX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. The company designs, builds, and delivers digitally influenced customer journeys that achieve the satisfaction and loyalty levels brands need to thrive and grow while improving efficiency and reducing costs.
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closed 7/28/2021 via PR Newswire

itel, Inc., acquired Emerge BPO Inc.

See 186 Comparable Transactions
synopsis: itel, the Caribbean's largest homegrown customer experience (CX) provider, has just announced its acquisition of Emerge, a business process outsourcer in Guyana. The new addition will include 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the U.S.
buyer: itel, Inc.
As an international, award-winning customer experience partner with operations across the Caribbean, Latin America, U.S., and Canada, itel empower clients to outsource confidently. No other nearshore CX delivery partner offers the same level of flexibility, responsiveness, and creativity. "
 target: Emerge BPO Inc.
Emerge BPO was founded by Adrian Collins and his wife Carole Fletcher. Their vision was to create a world-class contact center in the heart of their native Guyana performing a variety of outsourced services to clients and their customers in North America.
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closed 8/27/2021 via GlobeNewswire

Sykes Enterprises Inc. merged with Sitel Group,

See 186 Comparable Transactions
synopsis: Sykes Enterprises, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, has been acquired by Sitel Group, a leading global provider of customer experience (CX) products and solutions.
buyer: Sitel Group
Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. "
 target: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises is a leading provider of multi-channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers.
price ($mm)[EV]
$2,220 [$2,325]
rev ($mm)
$1,757
EBITDA ($mm)
$260
EV / rev
1.3x
EV / EBITDA
9.0x
closed 8/10/2020 via BNC Analysis

Welltel, acquired Intellicom Ireland

See 957 Comparable Transactions
synopsis: Welltel, Ireland’s fastest-growing communications and IT company, announces that it has acquired Intellicom, an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers.
buyer: Welltel
Welltel is a rapidly growing communications company, currently employing 70 people and providing managed services to over 3,000 business customers in Ireland and internationally. "
 target: Intellicom Ireland
Intellicom is an Irish company that develops and supplies telecommunications and UC (unified communications) and contact centre systems to business customers. Founded in 2005, Intellicom provides cloud and on-premises telephone, contact centre, direct and through channel partners
price ($mm)
$6.50
rev ($mm)
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announced 5/20/2020 via BNC Analysis

Genesis Capital, will acquire Conectart s.r.o

See 186 Comparable Transactions
synopsis: Karel Komárek's investment group KKCG has sold the largest contact center operator in the Czech Republic. Conectart, which now operates call centers in eight Czech cities, to the Genesis Private Equity Fund III (GPEF III) portfolio of the Genesis Capital Group.
buyer: Genesis Capital
Genesis Capital’s goal is to help finance the growth and development of small and medium sized companies in the Czech Republic and Slovakia. Through its venture capital funds (private equity), it has provided support to more than 25 companies to become market leaders in their particular fields. "
 target parent: KKCG Group
target: Conectart s.r.o
Conectart operates call centers in eight Czech cities and employs over a thousand operators. Conectart is the largest operator of contact centers, was established by the targeted development of the KKCG group in 2016.
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closed 3/4/2020 via BNC Analysis

Moneypenny, acquired VoiceNation, LLC and Ninja Number

See 2198 Comparable Transactions
synopsis: Moneypenny, a UK-based provider of web chat, answering services, and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number. VoiceNation is a bilingual telephone answering provider, Ninja Number is a business phone app that provides a virtual phone system.
buyer: Moneypenny
Moneypenny delivers outsourced telephone answering, live chat, switchboard, and a host of technology-enabled services to a wide range of businesses. It handles 15 million calls and chats annually for more than 13,000 clients in the United Kingdom and the United States. "
 target: VoiceNation, LLC and Ninja Number
VoiceNation is a bilingual telephone answering provider, and Ninja Number is a business phone app that provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002 and are based in Atlanta
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closed 3/4/2020 via BNC Analysis

Valor Global, acquired ProService Boise

See 183 Comparable Transactions
synopsis: Valor Global, a provider of outsourced customer care services and solutions, has acquired ProService Boise to grow its technical, operations, and customer experience center in Boise, Idaho. ProService Boise provides IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
buyer: Valor Global
Valor Global is a women-owned, minority-owned global organization providing world-class outsourced customer care services and solutions. Valor delivers cost-effective, robust 24/7/365 onshore, near-shore, and offshore support models based on the client’s business environment. "
 target: ProService Boise
ProService Boise provides customized customer service solutions to select, valued clients. Leveraging state of the art technology, ProService is able to provide IT solutions, web development, and an omnichannel platform for Customer Care via voice, email, live chat, and social media monitoring.
price ($mm)
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closed 1/9/2020 via BusinessWire

Advantage Communications Inc., acquired First Kontact LLC

See 186 Comparable Transactions
synopsis: Advantage Communications Inc., a leading BPO Contact Center located in Canada and the Caribbean, has announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries.
buyer: Advantage Communications Inc.
Advantage Communications Inc. (ACI) is a leading North American and Caribbean Contact Center for top global brands. ACI provides smarter, more efficient outsourced BPO solutions that are custom-designed to be an extension of a brand and its business model. "
 target: First Kontact LLC
First Kontact LLC offers a full range of Spanish and English inbound and outbound Contact Center services, customized for clients across a wide variety of industries. They are based in Chula Vista, California.
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announced 12/5/2019 via GlobeNewswire

TELUS International, will acquire Competence Call Center Group (CCC)

See 927 Comparable Transactions
synopsis: TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, has agreed to acquire Competence Call Center (CCC), a leading provider of higher-value-added business services with a focus on customer relationship management and content moderation.
buyer parent: TELUS Corporation
buyer: TELUS International
Based in Canada, TELUS International is a leading global business process and IT services company. TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 35 languages. "
 target parent: Ardian
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
$1,008
rev ($mm)
$340
EBITDA ($mm)
EV / rev
3.0x
EV / EBITDA
closed 11/15/2019 via BNC Analysis

TeamLease, acquired IMSI Staffing Pvt. Ltd

See 424 Comparable Transactions
synopsis: TeamLease Services, an India-based staffing firm, has acquired a 72.7% stake IMSI Staffing, a professional services and staffing firm in India. IMSI offers services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
buyer: TeamLease (BSE:539658:$675.51)
TeamLease Services is one of India’s leading human resource service companies in the organized segment. They are a one-stop provider of human resources services to various industries and diverse functional roles, offering staffing, payroll processing, recruitment, compliance and training services. "
 target: IMSI Staffing Pvt. Ltd
IMSI Staffing is a professional services and staffing firm in India. IMSI excels in IT, professional staffing and business process outsourcing (BPO) and call centers. They offer services for IT application staffing, IT infrastructure management, telecom staffing, and professional staffing.
price ($mm)
rev ($mm)
$7
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 11/14/2019 via Company Press Release

Woven Technology Ltd, acquired tPoint Solutions Ltd

See 99 Comparable Transactions
synopsis: UK-based Woven, a market leader in contact centre outsourcing, has acquired tPoint Solutions, a technology provider of a cloud-based, pay-per-use contact centre headquartered in Reading. The acquisition enables Woven to shift from the traditional BPO business model towards a solution that offers an improved experience and digital transformation.
buyer: Woven Technology Ltd
UK-based Woven is a market leader in contact centre outsourcing. The company creates a collection of like minded Customer Services Companies, with global capability, delivered through local expertise. Woven equips brands to create experiences that build lasting value for their clients. "
 target: tPoint Solutions Ltd
UK-based tPoint is a technology provider of a cloud-based, pay-per-use contact centre. The company's platform uniquely provides an agile no/low code approach to address head-on the barriers to connected experience, including silos of legacy customer data, disconnected systems, and more.
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closed 4/24/2019 via PE Hub

Continuum Global Solutions, acquired King TeleServices LLC

See 186 Comparable Transactions
synopsis: Continuum Global Solutions (CGS​), a leading omni-channel contact center solutions provider, has acquired King TeleServices (KTS) from American Stock Transfer & Trust Company, LLC (AST), a full-service, tech-enabled professional services firm. KTS is an omnichannel contact center service provider. KTS offers 311 and other call center services.
buyer parent: Skyview Capital LLC
buyer: Continuum Global Solutions
Continuum Global Solutions (CGS​) is a leading omni-channel contact center solutions provider. Their customer care and call center solutions leverage world class voice, chat, email, and social technologies. CGS serves tier 1 clients across multiple industry verticals. "
 target parent: American Stock Transfer & Trust Company, LLC
target: King TeleServices LLC
King TeleServices (KTS) is a leading omnichannel contact center service provider. KTS provides exceptional contact center services at the lowest possible real cost, while yielding the best value. KTS offers 311 and other call center services to corporate and municipal clients in the United States.
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closed 10/4/2018 via BusinessWire

Teleperformance SA, acquired Intelenet Global Services

See 185 Comparable Transactions
synopsis: Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
buyer: Teleperformance SA (ENXTPA:TEP:$6,450.89)
Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. They connect brands with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services. "
 target parent: Blackstone Group LP
target: Intelenet Global Services
Intelenet is a major global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. The company has more than 110 blue chip clients worldwide, mostly in the English-speaking market, India and the Middle East.
price ($mm)
rev ($mm)
$449
EBITDA ($mm)
$83
EV / rev
0.0x
EV / EBITDA
0.0x
closed 6/5/2018 via BusinessWire

Merchants, acquired Millennium 1 Solutions

See 358 Comparable Transactions
synopsis: Dimension Data, and its subsidiary Merchants, a pioneer in the contact center industry, announced the acquisition of Millennium 1 Solutions from The Gores Group. Millennium provides contact center, credit card, and back office and administration services to Canadian organizations primarily in the financial services, insurance, and retail sectors.
buyer parent: Nippon Telegraph and Telephone Corporation
buyer: Merchants
Based in South Africa, Merchants manage contact center operations globally. Merchants deliver real business value through staff, practice models, processes and leading technologies. Merchants has strengths and capabilities in areas and verticals such as telco, retail, airlines, and service desk. "
 target parent: Gores Group, LLC
target: Millennium 1 Solutions
Millennium1 Solutions is an award-winning Canadian Business Process Outsourcing solution provider that designs and delivers end-to-end B2B2C solutions for the country’s blue chip multinational corporations in the financial services, insurance, government, retail, and manufacturing sectors.
price ($mm)
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announced 11/29/2017 via Company Press Release

Ardian, will acquire Competence Call Center Group (CCC)

See 927 Comparable Transactions
synopsis: Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe.
buyer: Ardian
Ardian is a private investment house with assets of US$66bn managed or advised in Europe, North America and Asia. The company is majority-owned by its employees. It keeps entrepreneurship at its heart and focuses on delivering excellent investment performance to its global investor base. "
 target parent: Silverfleet Capital
target: Competence Call Center Group (CCC)
Competence Call Center Group (CCC) is one of the leading BPO service providers in Europe. Founded in Austria in 1998, CCC is today headquartered in Berlin. and offers high-quality BPO solutions in 28 languages and serves more than 80 customers in Europe.
price ($mm)
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closed 10/26/2017 via AP - Associated Press

Personiv, acquired John Keells BPO

See 1075 Comparable Transactions
synopsis: Personiv, a company that provides quality outsourced services to companies around the world, has acquired John Keells BPO, a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
buyer: Personiv
Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. "
 target parent: John Keells Holdings PLC
target: John Keells BPO
John Keells BPO is a provider of customer engagement services including inbound and outbound voice, multichannel service management, tech support, and back office support.
price ($mm)
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closed 10/1/2017 via GlobeNewswire

ITC Partners, LLC, acquired Argo Contact Centers

See 186 Comparable Transactions
synopsis: ITC Capital Partners, LLC and LJMN Holdings, LLC partnered in the acquisition of Argo Contact Centers, adding BPO Contact Center Services to the ITC Capital Partners and LJMN portfolio of businesses. Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003.
buyer: ITC Partners, LLC
ITC Capital Partners, LLC was formed based upon the successful investment history of the ITC Holding Company, LLC which was founded in 1896. ITC Capital Partners, LLC invests in entrepreneurs whose ideas and values are consistent with those of their founders. "
 target: Argo Contact Centers
Argo Contact Centers is an outsourced customer contact services provider that has operated since 2003. Operating centers in Maine; Georgia; near-shore; as well as Work@Home, Argo supports a wide variety of clients in numerous industry groups.
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Pages:  
closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

See 250 Comparable Transactions
synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
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closed 3/15/2021 via BusinessWire

Sabio, acquired Fonetic

See 2112 Comparable Transactions
synopsis: Sabio Group, Europe’s leading technology and digital CX service provider, has acquired Fonetic, a leading Spanish provider of cloud-enabled AI voicebots, chatbots and customer behaviour analytics solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Fonetic
Based in Spain, Fonetic is a leading provider in conversational voicebots, chatbots and NLP (natural language processing). Their solutions allow customers to automate and understand communications across all channels, so they can increase efficincies and do better business.
price ($mm)
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closed 10/6/2020 via BusinessWire

Sabio, acquired Anana Ltd

See 250 Comparable Transactions
synopsis: Sabio Group has acquired Anana, a customer experience solutions specialist that has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Anana Ltd
Anana is a customer experience solutions specialist and has over 100 employees across its UK and South African operations. Its customers include leading brands such as Dŵr Cymru Welsh Water, Marks and Spencer and Vodacom.
price ($mm)
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closed 7/6/2020 via BusinessWire

Sabio, acquired Coverage Communication

See 5880 Comparable Transactions
synopsis: Sabio, an innovative contact center solutions provider focused on helping businesses reduce costs whilst improving the customer experience, has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Coverage Communication
Coverage Group is one of France’s leading independent providers of customer experience and communications technology solutions. Formed in 2007, Paris-based Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner.
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closed 3/16/2020 via BusinessWire

Sabio, acquired DVELP

See 19 Comparable Transactions
synopsis: Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. DVELP’s flagship product ‘Airline‘ integrates Google CCAI and Twilio APIs and enables organizations to rapidly build, test and deploy automated, conversational customer experiences.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: DVELP
DVELP is a cloud software product and consultancy company that leads change in the contact centre industry. DVELP’s flagship product ‘Airline‘ integrates Google CCAI and Twilio APIs and enables organizations to rapidly build, test and deploy automated, conversational customer experiences.
price ($mm)
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closed 1/14/2019 via BusinessWire

Sabio, acquired Callware

See 6241 Comparable Transactions
synopsis: The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Callware
Callware is Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
price ($mm)
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closed 12/5/2018 via Company Press Release

Sabio, acquired FlexAnswer Solutions Pte. Ltd.

See 2215 Comparable Transactions
synopsis: The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: FlexAnswer Solutions Pte. Ltd.
Based in Singapore, flexAnswer is a leader in the provision of intelligent multi-channel Virtual Assistant solutions to public and private sector organisations across the ASEAN region.
price ($mm)
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closed 7/26/2017 via Company Press Release

Sabio, acquired DatapointEurope

See 951 Comparable Transactions
synopsis: Customer experience technology specialist Sabio has announced acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: DatapointEurope
Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
price ($mm)
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closed 3/29/2017 via Company Press Release

Sabio, acquired Rapport Telebusiness Consulting LLP

See 64 Comparable Transactions
synopsis: Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Rapport Telebusiness Consulting LLP
Rapport is a specialist UK provider of SaaS customer experience analysis solutions for contact centres. Using Rapport’s services, organisations can benefit from rapid insight into potential performance and process bottlenecks that are leading to a poor customer experience and lower conversion rates.
price ($mm)
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closed 2/24/2022 via BNC Analysis

UBASE, acquired Hanil Networks

See 6079 Comparable Transactions
synopsis: UBASE, a provider of business process outsourcing (BPO) services in South Korea, has acquired a 50.1% stake in Hanil Networks from Hanil Holdings, a provider of construction materials in South Korea. Hanil Networks is a leading provider of IT services in South Korea. They offer solutions for ERP, contact centers, cyber security, networks, and more.
buyer: UBASE
UBASE is a leading provider of business process outsourcing (BPO) services in South Korea. UBASE provides their services to all major industries, including distribution, finance, manufacturing, telecom and more. They offer services for contact centers, HR, marketing, software engineering, and more. "
 target parent: Hanil Holdings
target: Hanil Networks (KOSDAQ:A046110:$105.45)
Hanil Networks is a leading provider of IT services in South Korea. Hanil Networks helps their clients to integrate new technologies that enable their businesses to grow and become successful. They offer solutions and services for ERP, contact centers, cyber security, networks, and more.
price ($mm)[EV]
$82 [$92]*
rev ($mm)
$103
EBITDA ($mm)
$33
EV / rev
1.7x
EV / EBITDA
5.3x
closed 2/9/2022 via Company Press Release

Matrix Networks, acquired LANtelligence

See 6315 Comparable Transactions
synopsis: Matrix Networks, an IT services company based in Portland, Oregon, has acquired LANtelligence, a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements.
buyer: Matrix Networks
Matrix Networks is an IT services company based in Portland, Oregon. Matrix Networks helps businesses to improve their unified communications, network connectivity, and cloud infrastructure. They offer solutions for managed network, enterprise WiFi, contact centers, and more. "
 target: LANtelligence
LANtelligence is a leading customer experience (CX) solutions provider. LANtelligence provides solutions that give companies a competitive advantage. They offer unified communications and cloud contact center solutions to help businesses transform their CX engagements and internal process.
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closed 6/24/2021 via BNC Analysis

Connect Managed Services (UK) Limited, acquired Service CX Limited

See 5660 Comparable Transactions
synopsis: Connect Managed Services (UK) Limited has acquired Service CX, a UK-based company that provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
buyer: Connect Managed Services (UK) Limited
Connect launched in 2019, following a merger of Connect Managed Services and G3 Comms. Connect is a trusted advisor that draws on over 30 years of knowledge and experience to solve complex communications challenges in three areas: Contact Centres, Unified Communications and Network Services. "
 target: Service CX Limited
UK-based Service CX provides cloud and information technology service solutions in digital transformation. They specialize in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact center.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/2/2021 via PR Newswire

TTEC Holdings, Inc., will acquire Avtex Solutions, LLC

See 1319 Comparable Transactions
synopsis: TTEC Holdings, Inc. will acquire Avtex, an award-winning full-service CX (customer experience) technology and solutions leader. With this acquisition, TTEC will further expand its position as one of the leading global CX technology innovators and largest providers of end-to-end digital customer experience solutions worldwide.
buyer: TTEC Holdings, Inc. (TTEC:$1,949.25)
TTEC Holdings, Inc. is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers CX technology and operational CX orchestration at scale through its cloud-based CXaaS (Customer Experience as a Service) platform. "
 target parent: Norwest Equity Partners
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/6/2020 via BusinessWire

Sabio, acquired Coverage Communication

See 5880 Comparable Transactions
synopsis: Sabio, an innovative contact center solutions provider focused on helping businesses reduce costs whilst improving the customer experience, has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Coverage Communication
Coverage Group is one of France’s leading independent providers of customer experience and communications technology solutions. Formed in 2007, Paris-based Coverage Group is an established Genesys Gold, Avaya Edge, Oracle Gold and Broadsoft technology partner.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/21/2020 via BusinessWire

Avtex Solutions, LLC, will purchase Portfolio of Genesys Customers from Communications Products, Inc.

See 1346 Comparable Transactions
synopsis: Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
 seller: Communications Products, Inc.
The acquisition includes the portfolio of Genesys customers from Communications Products, Inc. (CPI). CPI is an Indiana-based provider of contact center and communication solutions. Genesys is a company that sells customer experience and call center technology to mid-sized and large businesses.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/15/2019 via BusinessWire

Avtex Solutions, LLC, acquired Automated Voice & Data Solutions

See 1349 Comparable Transactions
synopsis: Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Automated Voice & Data Solutions (AVDS), a Houston-based leader in contact center and customer experience communications solutions.
buyer parent: Norwest Equity Partners
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX. "
 target: Automated Voice & Data Solutions
Automated Voice & Data Solutions (AVDS) is a Houston-based leader in contact center and customer experience communications solutions. AVDS focuses on designing and implementing contact center technologies that help clients provide engaging and effective customer interactions and experiences.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/14/2019 via BusinessWire

Sabio, acquired Callware

See 6241 Comparable Transactions
synopsis: The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: Callware
Callware is Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via Company Press Release

Logicalis, acquired Clarotech Consulting

See 5888 Comparable Transactions
synopsis: Logicalis, an international IT solutions and managed services provider, has acquired Clarotech, a South African Information and Communications Technology company offering consulting, products and support services to businesses of all sizes and types. Clarotech provides services for computing, communications, call centre, and endpoint management.
buyer parent: Datatec Limited
buyer: Logicalis
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Logicalis designs, builds and supports ICT solutions for customers all over the world. "
 target: Clarotech Consulting
Clarotech Consulting is a South African Information and Communications Technology (ICT) company offering consulting, products and support services to businesses of all sizes and types. The company provides services for computing, communications, call centre, and endpoint management.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/5/2018 via BNC Analysis

Wavenet Limited, acquired Solar Communications Group Limited

See 6261 Comparable Transactions
synopsis: Wavenet, a leading UK supplier of business telecommunication solutions, backed by Beech Tree Private Equity, is bolstering its cloud unified communications (‘UC’) offering by acquiring Solar Communications. Established in 1988, Solar Communications is a UK-based Cloud Unified Communications specialist.
buyer parent: Beech Tree Private Equity
buyer: Wavenet Limited
Formed in 2000, Wavenet has grown to become a leading business to business communications provider with the mission of being the most trusted supplier of voice, data and cloud solutions. "
 target: Solar Communications Group Limited
Established in 1988, the roots of Solar Communications lie in traditional PBX (private branch exchange) reselling, but over our 30-year history, have evolved with the market allowing us to develop into a thriving Cloud Unified Communications specialist.
price ($mm)
rev ($mm)
$19
EBITDA ($mm)
EV / rev
0.0x
EV / EBITDA
closed 2/12/2018 via GlobeNewswire

Norwest Equity Partners, acquired Avtex Solutions, LLC

See 1344 Comparable Transactions
synopsis: Norwest Equity Partners, a leading middle market investment firm, has made a significant investment in Avtex, a customer experience (CX) focused consulting and technology company that provides design, implementation, and ongoing support of solutions in the CX ecosystem, including contact center and CRM solutions.
buyer: Norwest Equity Partners
Norwest Equity Partners (NEP) is a leading middle market investment firm focused on partnering with business owners to build companies into industry leaders. With a reputation for quality investments, NEP has raised over $7 billion of capital through a series of equity and mezzanine funds. "
 target parent: LaSalle Capital Group, L.P.
target: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/12/2018 via BusinessWire

Avtex Solutions, LLC, acquired QoS Telesys

See 950 Comparable Transactions
synopsis: Avtex, a provider of integrated interaction solutions, announced the acquisition of QoS Telesys, a California-based contact center consulting firm. QoS Telesys focuses on designing and implementing contact center technologies that help clients engage more customers and enhance experiences by leveraging the Genesys contact center technology portfol
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
 target: QoS Telesys
QoS Telesys is a contact center consulting firm. QoS Telesys designs and implements contact center technologies that help clients engage more customers and enhance experiences. Leveraging the Genesys contact center technology portfolio, QoS Telesys creates customized contact center solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/5/2017 via BusinessWire

Avtex Solutions, LLC, acquired The Interactive Engineering Consortium

See 951 Comparable Transactions
synopsis: Avtex announced the acquisition of Interactive Engineering Consortium (IEC), a Denver-based provider of contact center solutions and consulting services. IEC’s mission is to provide industry leading development, implementation and consulting services for clients leveraging Genesys on-premises and cloud contact center technology solutions.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
 target: The Interactive Engineering Consortium
At IEC – Interactive Engineering Consortium – their mission is to provide the absolute best of the best when it comes to developing, implementing, and consulting for on-premises and cloud contact centers using Genesys & Interactive Intelligence technology solutions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/17/2017 via PR Newswire

ConvergeOne, LLC, acquired Strategic Products and Services (SPS)

See 5652 Comparable Transactions
synopsis: ConvergeOne, a leading IT services provider of collaboration and technology solutions, announced that it has acquired Strategic Products and Services ("SPS"), a global, multivendor communication and networking managed service provider headquartered in New Jersey.
buyer parent: Clearlake Capital Group, L.P.
buyer: ConvergeOne, LLC (CVON:$1,401.33)
Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. "
 target: Strategic Products and Services (SPS)
Strategic Products and Services (SPS) is a multivendor communication and networking managed service provider. SPS provides strategy, consulting, design, implementation, support and managed services for interconnected communication systems.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/26/2017 via Company Press Release

Sabio, acquired DatapointEurope

See 951 Comparable Transactions
synopsis: Customer experience technology specialist Sabio has announced acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
buyer: Sabio
Sabio delivers customer engagement solutions that combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. "
 target: DatapointEurope
Founded in 1969, DatapointEurope specializes in the integration of Contact Centre technologies that help organizations gain the maximum value from their customer interactions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/30/2017 via BusinessWire

Avtex Solutions, LLC, acquired Integrated Access Solutions

See 6243 Comparable Transactions
synopsis: Avtex, a provider of Customer Interaction Management Solutions, announced that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex is a full-service Customer Experience (CX) consultancy focused on helping organizations build trust with their customers. As a peer-recognized consulting firm, Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies. "
 target: Integrated Access Solutions
Integrated Access Solutions (IAS) provides full-service unified communications and contact center solutions. IAS specializes in custom built, hand crafted contact center solutions leveraging the Genesys and Microsoft platforms.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/5/2016 via BusinessWire

Connex Telecommunications Inc., acquired Dependable IT Inc.

See 5648 Comparable Transactions
synopsis: Connex Telecommunications Inc., a telecommunications provider to large and midsize enterprise customers, has acquired Dependable IT Inc. (DIT). DIT provides multiple versatile forms of technical support, including outsourced technical and sales call centre support, computer networking services, remote diagnostics, and onsite desktop service.
buyer: Connex Telecommunications Inc.
Connex specializes in the business of providing network communications solutions including the design, installation, integration, maintenance and management for wired and wireless networks. They have expertise in Voice, Video and Data solutions for traditional and next generation converged networks."
 target: Dependable IT Inc.
Dependable IT Inc. provides multiple versatile forms of technical support, including outsourced technical and sales call centre support, computer networking services, remote diagnostics, and onsite desktop service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/18/2015 via BNC Analysis

Eckoh Plc, acquired Product Support Solutions

See 5648 Comparable Transactions
synopsis: Eckoh PLC, a payments technology group, has acquired Product Support Solutions Inc., an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions.
buyer: Eckoh Plc (AIM:ECK:$29.47)
Eckoh is a global provider of secure payment products and customer service solutions, working with organizations in over 10 countries around the world. Their range of secure payment products removes customer card data from contact centres and IT environments. "
 target: Product Support Solutions
PSS Help is an independent Contact Center specialist systems integrator and IVR Solution Provider that helps improve customer interactions. They are based in Dublin, California.
price ($mm)[EV]
$7.69 [$3.69]
rev ($mm)
$17
EBITDA ($mm)
EV / rev
0.2x
EV / EBITDA
closed 5/20/2015 via PR Newswire

ConvergeOne, LLC, acquired Sunturn

See 926 Comparable Transactions
synopsis: ConvergeOne, a provider of IT, communications, collaboration and customer interaction solutions and services, is pleased to announce that it has acquired Sunturn. Sunturn designs and delivers unified communications (UC), collaboration and contact center solutions to mid-market businesses in the healthcare, education, and other verticals.
buyer parent: Clearlake Capital Group, L.P.
buyer: ConvergeOne, LLC (CVON:$1,401.33)
ConvergeOne is the leading independent provider of IT, communications, collaboration, and customer interaction solutions and services. As a critical link between OEMs and end users, the company provides essential consulting and project management services. "
 target: Sunturn
Sunturn designs and delivers communications solutions that allow businesses to more efficiently collaborate and communicate–with all audiences, on all devices, at any time.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/19/2015 via BusinessWire

Avtex Solutions, LLC, acquired Digital Voice Systems, Inc.

See 970 Comparable Transactions
synopsis: Avtex, a provider of integrated Customer Experience (CX) technologies, and a Microsoft Gold Partner and Interactive Intelligence (ININ) Platinum Elite Partner announced that they have acquired Digital Voice Systems (DVS), a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois.
buyer parent: LaSalle Capital Group, L.P.
buyer: Avtex Solutions, LLC
Avtex provides professional services and customer experience consulting encompassing a full 360° suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. "
 target: Digital Voice Systems, Inc.
Digital Voice Systems (DVS) is a contact center, CRM and enterprise communications solution provider headquartered in Chicago, Illinois. Since 1987, DVS has been enhancing business communications and changing the way companies communicate with their customers and employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
Pages:  

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Majorel
Majorel
Luxembourg-based Majorel designs, delivers, and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions, such as social media and online communications, automated interaction and AI, and more.
year
2021
rev ($mm)
$1,912.60
EBITDA ($mm)
$150.94
EBIT ($mm)
$109.77
Net Income ($mm)
$84.44
Employees
69000
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Ticker: HLSE:BILOT
 
 
 
 
 
 
 
 
Bilot
Bilot
Bilot is an independent, creative and genuinely customer-focused business technology company. Founded in 2005 by leading experts in their field, they are a growth company and regarded as a pioneer when it comes to adopting and developing the latest SAP and Microsoft solutions.
year
2021
rev ($mm)
$27.34
EBITDA ($mm)
$2.25
EBIT ($mm)
$1.23
Net Income ($mm)
$0.67
Employees
197
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Ticker: OTCPK:MCCX
 
 
 
 
 
 
 
 
McorpCX,Inc.
McorpCX,Inc.
McorpCX, Inc. is a leading customer experience services company delivering consulting and technology solutions to customer-centric organizations since 2002. The company is engaged in the business of developing and delivering technology-enabled products to help clients improve customer satisfaction.
year
2019
rev ($mm)
$14.81
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
$1.11
Employees
76
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Ticker: OTCPK:ATGN
 
 
 
 
 
 
 
 
Altigen Communications, Inc.
Altigen Communications, Inc.
Altigen is a Microsoft Cloud Solutions provider of Unified Communications services, combining Hosted Skype for Business, Advanced Cloud PBX, and Innovative Cloud Contact Center applications with integration to Office 365 for small-to-medium sized businesses and mid-size to large enterprises.
year
2021
rev ($mm)
$11.06
EBITDA ($mm)
$0.45
EBIT ($mm)
$0.25
Net Income ($mm)
Employees
61
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Ticker: AMNG
 
 
 
 
 
 
 
 
The Amergence Group
The Amergence Group provides valuable advice and support to new businesses with its goal of accelerating their intended plans to introduce edgy, disruptive, and/or innovative technologies to the world market.
year
2009
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
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Ticker: ACN
 
 
 
 
 
 
 
 
Accenture
Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Accenture works at the intersection of business and technology to help clients improve their performance.
year
2022
rev ($mm)
$53,736.36
EBITDA ($mm)
$10,166.11
EBIT ($mm)
$8,242.20
Net Income ($mm)
Employees
0
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Ticker: ENXTPA:WLN
 
 
 
 
 
 
 
 
Word Systems Inc.
Word Systems Inc.
Word Systems is an information technology company that specializes in the sale and service of critical recording solutions. Word Systems provides their customers with audio, video and data capture solutions that help them to maintain compliance, and improve processes, performance and accountability.
year
2019
rev ($mm)
$2,580.56
EBITDA ($mm)
$531.59
EBIT ($mm)
$476.98
Net Income ($mm)
$337.20
Employees
11877
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Ticker: PRFT
 
 
 
 
 
 
 
 
Perficient, Inc.
Perficient, Inc.
Perficient is the leading digital transformation consulting firm serving Global 2000® and enterprise customers throughout North America. Perficient delivers vision, execution and value with outstanding digital experience, business optimization and industry solutions.
year
2021
rev ($mm)
$673.71
EBITDA ($mm)
$119.14
EBIT ($mm)
$85.31
Net Income ($mm)
$44.76
Employees
4277
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Ticker: ENXTPA:SWP
 
 
 
 
 
 
 
 
Sword Group SA
Sword Group SA
Sword Group is an international leader in the delivery of Business Process Improvement solutions, Sword provides comprehensive support to customers across insurance and healthcare, energy, banking and finance, telecoms, utilities, engineering and construction and the public sector.
year
2021
rev ($mm)
$237.02
EBITDA ($mm)
$32.36
EBIT ($mm)
$26.62
Net Income ($mm)
$19.88
Employees
2329
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