Like Pure Chat

closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$396.42)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 6/9/2021 via BNC Analysis

ZoomInfo Technologies Inc., acquired Insent

synopsis: B2B data company ZoomInfo has acquired Insent, an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors, such as deanonymizing specific visitors to establish what company they work for.
buyer: ZoomInfo Technologies Inc. (:$590.40)
ZoomInfo is a Go-To-Market Intelligence Solution for more than 15,000 companies worldwide. Its platform empowers B2B sales, marketing, and recruiting professionals to succeed by pairing best-in-class technology with unrivaled data coverage, accuracy, and depth of company and contact information. "
target: Insent
Insent is an AI startup that makes web-based conversational chatbots for sales and marketing teams. Insent integrates with companies’ existing marketing and CRM tools to derive additional context for website visitors.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 3/17/2021 via PR Newswire

Genesys, will acquire Bold360

synopsis: Genesys, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360 from LogMeIn. Bold360 is a leader in AI powered digital customer engagement.
buyer parent: Permira
buyer: Genesys
Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. "
target parent: Elliott Management Corp.
target: Bold360
Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of A.I., Bold360 helps personalize and enhance every engagement.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/21/2020 via BusinessWire

RingCentral, Inc, acquired DeepAffects

synopsis: RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that it has acquired DeepAffects, a leading conversational intelligence pioneer that uses artificial intelligence to analyze business conversations and extract meaningful insights.
buyer: RingCentral, Inc (RNG:$1,101.99)
RingCentral, Inc. is a leading provider of cloud Message Video Phone™, customer engagement, and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces. "
target: DeepAffects
DeepAffects is a cloud-based conversation intelligence platform driven by AI, for the enterprise to quickly integrate secure, scalable & highly accurate speaker identification, diarization, emotion recognition, and speech enhancement into the voice products.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A.
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$167.32)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$1,362.30)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 1/28/2020 via BusinessWire

ServiceNow, will acquire Passage AI

synopsis: ServiceNow announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
buyer: ServiceNow (NYSE:NOW:$5,171.48)
ServiceNow's cloud-based platform and solutions deliver digital experiences that help people do their best work. Their applications automate, predict, digitize, and optimize business processes and tasks, across IT, Customer Service, Security Operations, and Human Resources. "
target: Passage AI
Passage AI is a Mountain View, Calif.-based natural language understanding and processing platform that can be used to create a deep conversational interface for any website or business. Customers can use this interface to get automated responses to their questions about products or service.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/11/2019 via BusinessWire

LiveVox, Inc., acquired Teckst

synopsis: LiveVox, the leading provider of customer service and digital engagement tools, announced the acquisition of privately-held Teckst, a leader in enterprise messaging, whose platform enables real-time interactions across all major and emerging messaging channels (e.g., SMS, WhatsApp, FB Messenger, and Viber).
buyer parent: Golden Gate Capital
buyer: LiveVox, Inc.
LiveVox is a leading provider of cloud contact center solutions. Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, LiveVox enables fast deployment of contact center solutions from the cloud, offering customers full control to manage their day-to-day business requirements. "
target: Teckst
Founded in 2014, Teckst enables real-time, human-to-human text and mobile messaging between brands and their customers. The application integrates seamlessly with CRMs, allowing support agents and sales reps to respond directly to SMS and chat messages within their current workflow.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/9/2019 via BNC Analysis

Ruby Receptionists, acquired ProfessionalChats

synopsis: Ruby Receptionists is announcing its acquisition of the online chat service ProfessionalChats, a three-year-old company based in Kansas City, Mo. ProfessionalChats platform includes a live call connect service, by which a chat specialist can provide a live warm phone transfer to the customer’s business.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to thousands of small businesses throughout North America. "
target: ProfessionalChats
ProfessionalChats platform includes a live call connect service, by which a chat specialist can provide a live warm phone transfer to the customer’s business. The bulk of its business has been with customers in the medical, dental and chiropractic professions.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/7/2015 via PE Hub

Updata Partners, acquired Ruby Receptionists

synopsis: Updata Partners has acquired a majority stake in Ruby Receptionists, a provider of live virtual receptionist services to small businesses. Ruby leverages proprietary technology combined with bright, charming receptionists who live five core values to deliver its unique vision of customer experiences.
buyer: Updata Partners
Updata Partners is a leading technology-focused growth equity firm with more than $500 million of capital under management. Updata invests in high-growth software, Internet, and technology-enabled service businesses with innovative intellectual property and market-leading solutions. "
target: Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to thousands of small businesses throughout North America.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/7/2015 via PE Hub

Updata Partners, acquired Ruby Receptionists

synopsis: Updata Partners has acquired a majority stake in Ruby Receptionists, a provider of live virtual receptionist services to small businesses. Ruby leverages proprietary technology combined with bright, charming receptionists who live five core values to deliver its unique vision of customer experiences.
buyer: Updata Partners
Updata Partners is a leading technology-focused growth equity firm with more than $500 million of capital under management. Updata invests in high-growth software, Internet, and technology-enabled service businesses with innovative intellectual property and market-leading solutions. "
target: Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly receptionist, Ruby Receptionists provides personalized live, virtual receptionist services to thousands of small businesses throughout North America.
price ($mm)
$39
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/16/2007 via Company Press Release

Edison Venture Fund, purchased a minority stake in PlumChoice Online PC Services

synopsis: PlumChoice, the nation's leader in remote PC services, today announced it has secured $4.8 million in financing from Edison Venture Fund of Lawrenceville, NJ.
buyer: Edison Venture Fund
Edison partners with entrepreneurs, service providers and other financing sources to build successful companies. Edison provides capital and value-added services to expansion stage ($5 to 20 million revenue), information technology businesses. Initial investments range from $4 to 7 million. "
target: PlumChoice Online PC Services
PlumChoice provides premium online computer support for the home, home office and small business market. The company continues to raise the bar on customer satisfaction and service for the PC services industry. PlumChoice combines the latest innovations in remote desktop technology.
price ($mm)
$4.80
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/27/2015 via Market Wire

Global Convergence Inc., acquired FCS Global

synopsis: Global Convergence Inc. (GCI) announced the acquisition of FCS Global. The company is a global independent communications company that provides communication solutions including voice, data and networking services to a wide variety of small, medium and large corporate clients worldwide.
buyer: Global Convergence Inc.
Global Convergence Inc. (GCI) is the channel's services and solutions company. GCI empowers solution providers to bring innovative and disruptive technologies to market that complement their portfolio and provide them with new revenue opportunities. "
target: FCS Global
FCS Global is a global independent communications company that provides communication solutions including voice, data and networking services to a wide variety of small, medium and large corporate clients worldwide.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/22/2018 via BNC Analysis

Earth Class Mail, acquired Shoeboxed

synopsis: Earth Class Mail, a company that digitizes physical mail so customers don’t have to go to the mailbox every day, announced that it has acquired receipt scanning and expense tracking service Shoeboxed. Shoeboxed is the industry leader in online receipt and business document management.
buyer: Earth Class Mail
Earth Class Mail provides postal online mail management solutions designed to meet the needs of individuals, small businesses and international license partners. Earth Class Mail services include document scanning and storage, check deposit, mail and package forwarding and secure shredding. "
target: Shoeboxed
Shoeboxed is the industry leader in online receipt and business document management. Their mission is to save small business owners time and money by serving as the bridge between paperwork and dozens of powerful accounting, bookkeeping, tax prep and CRM tools.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 9/18/2019 via BNC Analysis

Neon Pagamentos S.A., acquired MEI Facil Ltda.

synopsis: Neon, a Brazilian FinTech, has acquired the Sao Paulo-based FinTech startup MEI Fácil, a financial and bureaucratic service platform for small entrepreneurs. With the acquisition, Neon will inherit MEI Fácil’s portfolio and will incorporate new features into their Neon Pejota service while focusing more on micro-entrepreneurs.
buyer: Neon Pagamentos S.A.
Neon is a Brazilian FinTech that unites technology and design to simplify the financial experience. Neon's service, Neon Pejota, is a digital account for micro-entrepreneurs and small businesses that allows users to make payments, issue billing slips, and make purchases with a virtual credit card. "
target: MEI Facil Ltda.
MEI Fácil is a Brazilian financial and bureaucratic service platform for small entrepreneurs. MEI helps achieve sustainability, growth, and longevity by simplifying paperwork and leading users through the process, with experts who are available to answer questions and providing helpful tips.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/31/2018 via Company Press Release

Visma ASA, acquired Lessmore

synopsis: Visma Advantage, a leading provider of business software and business processes has acquired Swedish procurement company Lessmore. Lessmore is a business supplies and equipment company providing an internet based system that allows businesses to sell their services and products internationally.
buyer parent: Kohlberg Kravis Roberts & Co.
buyer: Visma ASA
Visma Advantage is the leading provider of business software and business processes for accounting & payroll. The group comprises five business areas which are Visma Software, Visma BPO Accounting & Payroll, Visma Procurement & Collecting, Visma Retail and Visma System Development & Integration. "
target: Lessmore
LessMore develops and operates an Internet based system that allows businesses to sell their services and products in Sweden, Ireland, and internationally. The company’s solution also allows employers to offer discounts from various vendors to their employees.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 5/2/2014 via

Genesys, acquired OVM Solutions

synopsis: Genesys, a leading provider of customer experience and contact center solutions, announced that it has acquired OVM Solutions, a provider of on-demand, automated messaging for proactive communications.
buyer parent: Permira
buyer: Genesys
Genesys is a leading provider of multi-channel customer experience and contact center solutions. With over 4,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day. Genesys is one of the ten largest private software companies in the world. "
target: OVM Solutions
OVM Solutions is a provider of on-demand, automated messaging for proactive communications. The company has expertise in designing, scripting, training and voice talent selection to deliver sales and marketing campaign performance for a range of organizations and applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/21/2012 via GlobeNewswire

Sykes Enterprises Inc., acquired Alpine Access, Inc.

synopsis: Sykes Enterprises, a global leader in providing outsourced customer contact management solutions and services in the BPO arena, announced that it has completed the acquisition of Alpine Access, Inc. Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since.
buyer: Sykes Enterprises Inc. (SYKE:$1,756.98)
Sykes Enterprises Inc. is a global leader in providing customer contact management solutions and services in the business process outsourcing arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world. "
target: Alpine Access, Inc.
Alpine Access® pioneered the employee-based virtual @home model in 1998 and has been redefining the contact center industry ever since. They are a process-driven, technology-empowered services company focused on delivering improved customer satisfaction, loyalty and profitability for their clients.
price ($mm)
$150
rev ($mm)
$106
EBITDA ($mm)
EV / rev
1.4x
EV / EBITDA
closed 10/9/2006 via

Aegis Communications Group, Inc., acquired Technion Communications Corporation

synopsis: Aegis Communications Group, Inc., a worldwide transaction-based business process outsourcing company has completed an Asset Purchase Agreement with Technion Communications Corporation, a privately-held leader in the call center and database marketing industry.
buyer: Aegis Communications Group, Inc.
Aegis Communications Group, Inc. is a worldwide transaction-based business process outsourcing company that enables clients to make customer contact programs more profitable and drive efficiency in back office processes. "
target: Technion Communications Corporation
Our vision is to develop a database-driven telemarketing company that leverages the power of database marketing with the efficiency of using telemarketing as a sales and service channel.
price ($mm)
$4.80
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 2/24/2016 via Company Press Release

Excalibur Communications, acquired Devision

synopsis: Excalibur are pleased to announce the acquisition of successful IT support company Devision.The company specialises in providing managed IT Services to small and medium sized enterprises. Their dedicated ITIL Managed Helpdesk offers remote support and 24/7 monitoring of IT Systems to customers in regions from London to as far North as Scotland.
buyer: Excalibur Communications
Excalibur provides an end-to-end business consulting service that offers reliable insight, and expertise in communications and technology. Based locally with over 15 years’ experience, Excalibur is the trusted advisor to over 5,000 customers. "
target: Devision
Devision specialises in providing managed IT Services to small and medium sized enterprises. Their dedicated ITIL Managed Helpdesk offers remote support and 24/7 monitoring of IT Systems to customers in regions from London to as far North as Scotland.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/3/2010 via PR Newswire

PlumChoice, Inc., acquired Everon Technology Services, LLC.

synopsis: PlumChoice announced the acquisition of Everon Technology Services, a leading IT managed service provider. Everon Technology Services provides a suite of IT management and support services for small businesses of up to 50 employees.
buyer: PlumChoice, Inc.
PlumChoice is reinventing the way technology care is provided to connected homes and small businesses. PlumChoice pioneered the remote technical services business in 2001, providing 24x7 online repair and assistance for digital devices through local industry-certified agents. "
target: Everon Technology Services, LLC.
Everon helps small businesses across the country use technology to more effectively grow, manage and protect their business. Everon provides a suite of IT management and support services, data protection, internet marketing services, and professional services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/11/2010 via PR Newswire

Loffler Companies, acquired Techies

synopsis: Loffler, a leader in providing excellence in digital office technologies, services and IT solutions in the Midwest, announces it has finalized the acquisition of Techies, a business-to-business information technologies consulting service.
buyer: Loffler Companies
Loffler Companies is a family-owned office technology and services organization based in Bloomington, Minn. that provides its clients with world class solutions and support. "
target: Techies
Techies is a a managed services provider offering state of the art remote monitoring tools, technicians who will come to your business, an advanced help desk and more. Techies is the IT Department for Small Business.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/2/2012 via BNC Analysis

ERP Guru, acquired Cloud Commerce

synopsis: Chesterfield-based Cloud Commerce is merging with competitor ERP Guru of Montreal, Canada. Cloud Commerce, a NetSuite solution provider since 2008, provides IT and cloud-based application services to small and mid-sized businesses.
buyer: ERP Guru
ERP Guru helps enterprises grow by implementing and supporting NetSuite, the leading cloud-based business management software. "
target: Cloud Commerce
Cloud Commerce is committed to serving the IT and Application needs of small and mid-sized businesses. Cloud Commerce's unique focus on cloud computing allows them to specialize in providing comprehensive best of breed cloud computing products and services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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Matching Companies
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$396.42
EBITDA ($mm)
($7.22)
EBIT ($mm)
($35.53)
Net Income ($mm)
Employees
1218
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2020
rev ($mm)
$246.32
EBITDA ($mm)
($36.73)
EBIT ($mm)
($52.60)
Net Income ($mm)
Employees
717
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: NasdaqCM:CXDO
 
 
 
 
 
 
 
 
Crexendo, Inc.
Crexendo, Inc.
Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates.
year
2020
rev ($mm)
$15.79
EBITDA ($mm)
$1.31
EBIT ($mm)
$1.18
Net Income ($mm)
$1.01
Employees
56
  • drill down
  • watch
Ticker: ANY
 
 
 
 
 
 
 
 
Sphere3D
Sphere 3D Corp. delivers containerization, virtualization, and data management solutions via hybrid cloud, cloud and on-premise implementations. Sphere 3D has a strong portfolio of brands, HVE ConneXions and UCX ConneXions, dedicated to helping customers achieve their IT goals.
year
2021
rev ($mm)
$4.78
EBITDA ($mm)
($4.91)
EBIT ($mm)
($5.79)
Net Income ($mm)
Employees
32
  • drill down
  • watch
Ticker: CRWD
 
 
 
 
 
 
 
 
CrowdStrike
CrowdStrike
CrowdStrike provides cloud-delivered endpoint and workload protection. Leveraging artificial intelligence (AI), the CrowdStrike Falcon platform protects customers against cyberattacks on endpoints and workloads on or off the network by offering visibility and protection across the enterprise.
year
2020
rev ($mm)
$761.62
EBITDA ($mm)
($77.53)
EBIT ($mm)
($105.74)
Net Income ($mm)
Employees
3163
  • drill down
  • watch
Ticker: TSE:9629
 
 
 
 
 
 
 
 
PCA Corporation
PCA Corporation
PCA Corporation develops and sells computer software in Japan. It offers PCA Cloud, a cloud-based service that allows users to access data centers over the Internet and use software that has been installed on rented servers and PCA Dream21, an integrated ERP software package.
year
2018
rev ($mm)
$95.78
EBITDA ($mm)
$9.88
EBIT ($mm)
$5.79
Net Income ($mm)
$6.05
Employees
471
  • drill down
  • watch
Ticker: VERI
 
 
 
 
 
 
 
 
Veritone
Veritone is a leading artificial intelligence company that has developed a unique platform, aiWARE, which unlocks the power of AI-based cognitive computing to transform and analyze unstructured public and private audio and video data for clients in a variety of markets.
year
2018
rev ($mm)
$15.77
EBITDA ($mm)
($59.70)
EBIT ($mm)
($59.97)
Net Income ($mm)
Employees
219
  • drill down
  • watch
Ticker: OM:IRIS
 
 
 
 
 
 
 
 
Irisity AB
Irisity AB
Irisity is a Swedish leader in intelligent camera surveillance. Using AI and proactive, self-learning algorithms, Irisity's SaaS solution upgrades both existing and new surveillance cameras and monitoring systems from passive to proactive alarming devices.
year
2021
rev ($mm)
$6.34
EBITDA ($mm)
($1.60)
EBIT ($mm)
($2.50)
Net Income ($mm)
Employees
49
  • drill down
  • watch
Ticker: AKAM
 
 
 
 
 
 
 
 
Akamai Technologies
Akamai Technologies
Akamai, the leader in Content Delivery Network services, makes the Internet fast, reliable and secure for its customers. Their advanced web performance, mobile performance, cloud security and media delivery solutions are revolutionizing how businesses optimize experiences for any device, anywhere.
year
2021
rev ($mm)
$3,334.66
EBITDA ($mm)
$1,091.55
EBIT ($mm)
$734.81
Net Income ($mm)
$584.18
Employees
8368
  • drill down
  • watch
Ticker: OM:SINCH
 
 
 
 
 
 
 
 
Sinch AB
Sinch AB
Sweden-based Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video.
year
2021
rev ($mm)
$1,362.30
EBITDA ($mm)
$136.32
EBIT ($mm)
$81.04
Net Income ($mm)
$57.33
Employees
1716
  • drill down
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