Like 24sessions

closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/19/2022 via BNC Analysis

EventX, acquired Toasty

synopsis: EventX, an Asian-focused event SaaS company, has acquired video meeting platform Toasty, to strengthen EventX's position in Asian high-growth markets with a focus on hybrid event management solutions. Founded in 2020, Toasty was designed to bring interactive workshops online and has since become an interactive video meeting platform.
buyer: EventX
EventX is a virtual event platform that empowers event organizers to host events. It connects people, generates experiences, and facilitates knowledge exchange. Some of their clients are Apple, Yahoo, Alibaba, InvestHK, WebSummit, and TEDx. "
target: Toasty
Founded in 2020, Toasty was designed to bring interactive workshops online and has since become the video meeting platform that is intentionally interactive to incorporate various social capabilities. It is used by over 16.5K participants and available in over 25 countries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2022 via BNC Analysis

RD Station Inc., acquired Tallos

synopsis: RD Station, a provider of marketing software in Brazil, has acquired Tallos, a provider of customer service solutions in Brazil. Tallos offers software that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
buyer: RD Station Inc.
RD Station is a Brazilian company that helps small and medium-sized businesses understand and take advantage of the benefits of digital marketing. RD Station offers a cloud-based software solution that allows companies to manage and automate their digital marketing activities. "
target: Tallos
Tallos is a provider of customer service solutions in Brazil. Tallos offers innovative software solutions that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
price ($mm)
$1.29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/20/2022 via Company Press Release

Mobile TeleSystems PJSC, acquired Webinar Group

synopsis: Mobile TeleSystems Public Joint Stock Company (“MTS” or “the Company”), Russia’s largest mobile operator and a leading provider of media and digital services, has acquired the Webinar group of companies (the Webinar Meetings, Webinar.ru, We.Study and COMDI brands), the largest Russian developer of services for online meetings and webinars.
buyer: Mobile TeleSystems PJSC (MBT:$8,533.94)
Mobile TeleSystems PJSC (MTS) is the leading telecommunications group in Russia, Central and Eastern Europe. They provide wireless Internet access and fixed voice, broadband and pay-TV to over 100 million customers who value high-quality of service at a competitive price. "
target: Webinar Group
Webinar group of companies (the Webinar Meetings, Webinar.ru, We.Study and COMDI brands) is the largest Russian developer of services for online meetings, events, training and webinars. Webinar was founded in 2008 and is the leader among Russian videoconferencing solutions and video services.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/2/2022 via BusinessWire

GupShup, acquired OneDirect India

synopsis: Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East.
buyer: GupShup
Gupshup is the leading conversational engagement platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build omni-channel conversational experiences across marketing, sales and support. "
target: OneDirect India
OneDirect is the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. OneDirect’s platform enables businesses to manage all customer conversations across multiple channels - SMS, WhatsApp, Instagram, Voice, Email and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 4/27/2022 via PR Newswire

Fluxon, acquired Pluto Video

synopsis: Fluxon, a global product development firm, has acquired Pluto, a virtual events platform where people can hang out and collaborate in the metaverse, in 3D worlds such as the Maldives, Burning Man, or Admont Abbey in Austria. This acquisition adds to the company's growing portfolio of productivity and collaboration tools.
buyer: Fluxon
Fluxon is an agile product development company founded by a team of leaders from Google and other top tech companies. Fluxon offers full-cycle product development to deliver ideas to launch, with teams across engineering, product management and design. "
target: Pluto Video
Pluto is the most interactive virtual events platform. With Pluto, companies can host events where attendees socialize, meet new people and connect with colleagues. Pluto balances realism with playful fantasy worlds that include customization features, fun mazes and Easter egg hunts.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/17/2022 via PR Newswire

Torpago, Inc., acquired Wishlife Technologies

synopsis: FinTech spend management platform Torpago has acquired Wishlife, a technology company that specializes in innovative and secure video communications and content management software.
buyer: Torpago, Inc.
Torpago is a FinTech spend management platform on a mission to disrupt traditional corporate credit cards and modernize spend management for businesses of all sizes. Torpago empowers companies with simple and easy solutions that grant more extensive control and transparency of company spend. "
target: Wishlife Technologies
Wishlife Technologies partners with companies to optimize performance and remedy pain points with secure, scalable video communication and advanced content management. Wishlife complements quantitative transactional relationships with easy to use qualitative software tools that humanize enterprise.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/22/2021 via GlobeNewswire

Xyresic Capital, acquired Tele-Town Hall, LLC

synopsis: Xyresic, a private equity firm, has acquired Tele-Town Hall, the first large-scale, personal communication tool with the power to help organizations easily interact with thousands— even millions —in minutes through a town hall-style meeting conducted via the telephone and web.
buyer: Xyresic Capital
Xyresic, based in Chicago, IL, is a private equity firm specializing in developing strategic value creation plans with a strong operational focus to professionalize lower middle market businesses and drive growth. "
target: Tele-Town Hall, LLC
Tele-Town Hall is the first large-scale, personal communication tool with the power to help organizations easily interact with thousands— even millions —in minutes through a town hall-style meeting conducted via the telephone and web.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/24/2021 via BusinessWire

BCM One, Inc., acquired CoreDial

synopsis: BCM One has acquired CoreDial, a provider of leading white label cloud-based UCaaS (Unified Communications as a Service) services. The acquisition of CoreDial gives BCM One a significant footprint in the UCaaS space and allows it to serve customers with a variety of leading products.
buyer parent: Thompson Street Capital Partners
buyer: BCM One, Inc.
BCM One is a managed technology solutions provider offering next generation voice and managed network services. BCM One offers a variety of solutions supporting businesses' critical network infrastructure, including Unified communications as a Service, SDWAN, cloud, SIP Trunking, and more. "
target: CoreDial
CoreDial is a leading provider of high quality and scalable cloud communications, video collaboration and contact center solutions. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa platform, which seamlessly integrates with other essential business applications.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/10/2021 via Company Press Release

Pexip AS, acquired Skedify NV

synopsis: Pexip, a leading enterprise video communication platform provider, announced the acquisition of Skedify, a Belgium based Software-as-a-Service customer engagement solution. The addition of the Skedify customer engagement platform to the Pexip portfolio enables Pexip to provide an end-to-end solution to meet the needs of customers in key verticals.
buyer: Pexip AS (OB:PEXIP:$88.71)
Pexip is a video communication platform that empowers and connects people across borders, business and technologies. Their scalable platform enables high-quality video meetings, with enterprise-grade security, and is easily adapted to fit customers’ IT requirements and existing infrastructure. "
target: Skedify NV
Skedify is a Belgium based Software-as-a-Service customer engagement solution for enterprises in Financial services, HR & Recruitment, Public services and High-Involvement Retail with extensive customer facing interactions that want to offer an end-to-end scheduling and meeting experience
price ($mm)
$9.24
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/29/2021 via BusinessWire

MessageBird, will acquire SparkPost

synopsis: MessageBird, the world’s leading global omnichannel communication platform, has entered into definitive documentation to acquire US based SparkPost, the world’s largest, first and only predictive email intelligence platform.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: SparkPost
SparkPost is the industry’s most trusted email optimization platform. SparkPost helps senders reliably reach the inbox with powerful solutions to help them plan, execute and optimize their email programs.
price ($mm)
$600
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 12/16/2020 via BNC Analysis

MessageBird, acquired Pusher Ltd.

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Pusher, a London-based real-time web technologies company. Pusher’s tech, which focuses on in-app notifications and provides developer-friendly API and SDKs built around “push,” will help fill in gaps in MessageBird’s communication platform.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Pusher Ltd.
UK-based Pusher aims to lower the barriers for developers who want to build real-time features into their websites and apps. The company offers bi-directional hosted APIs that are flexible, scalable, and easy to use, allowing users to build real-time charts, notifications, in-app chat, and more.
price ($mm)
$35
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 8/10/2022 via BNC Analysis

RD Station Inc., acquired Tallos

synopsis: RD Station, a provider of marketing software in Brazil, has acquired Tallos, a provider of customer service solutions in Brazil. Tallos offers software that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
buyer: RD Station Inc.
RD Station is a Brazilian company that helps small and medium-sized businesses understand and take advantage of the benefits of digital marketing. RD Station offers a cloud-based software solution that allows companies to manage and automate their digital marketing activities. "
target: Tallos
Tallos is a provider of customer service solutions in Brazil. Tallos offers innovative software solutions that simplify digital customer service. Their web-based solution allows users to integrate all their customer service channels into a single platform and provide 24/7 support with chatbots.
price ($mm)
$1.29
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/2/2022 via BusinessWire

GupShup, acquired OneDirect India

synopsis: Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East.
buyer: GupShup
Gupshup is the leading conversational engagement platform, powering over 6 billion messages per month. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build omni-channel conversational experiences across marketing, sales and support. "
target: OneDirect India
OneDirect is the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. OneDirect’s platform enables businesses to manage all customer conversations across multiple channels - SMS, WhatsApp, Instagram, Voice, Email and more.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A. (ZENV:$96.87)
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$259.55)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA

Like 24sessions


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24sessions

Toasty

Tallos

Webinar Group

OneDirect India

Solvvy

Pluto Video

Wishlife Technologies

Solvemate GmbH

Percept.AI

Tele-Town Hall, LLC

AlphaChat

CoreDial

PatchUS

Cogno AI

Skedify NV

E-bot7

GetJenny

SnapEngage, LLC

BotBonnie

read more

24sessions

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SparkPost

24sessions

Hull

Pusher Ltd.

read more

24sessions

Tallos

OneDirect India

Solvvy

Solvemate GmbH

Percept.AI

AlphaChat

PatchUS

Cogno AI

E-bot7

GetJenny

SnapEngage, LLC

BotBonnie

Userlike

Amplify.ai

Smarkio

Pure Chat

Sirena

AnswerDash

CX Company

Geography
Matching Companies
Ticker: ZM
 
 
 
 
 
 
 
 
Zoom
Zoom
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Their easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems.
year
2023
rev ($mm)
$4,099.86
EBITDA ($mm)
$1,111.78
EBIT ($mm)
$1,063.59
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
  • watch
Ticker: API
 
 
 
 
 
 
 
 
Agora, Inc.
Agora, Inc.
Agora’s mission is to make real-time engagement ubiquitous, allowing everyone to interact with anyone, in any application, anytime and anywhere. Agora’s platform provides developers simple, flexible, and powerful APIs to embed real-time video and voice engagement experiences into their applications.
year
2020
rev ($mm)
$119.42
EBITDA ($mm)
$3.68
EBIT ($mm)
$0.15
Net Income ($mm)
$0.73
Employees
447
  • drill down
  • watch
Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
  • watch
Ticker: TSE:3681
 
 
 
 
 
 
 
 
V-cube, Inc.
V-cube, Inc.
V-cube, Inc. provides platforms and software for visual communication methods such as video conferencing.
year
2015
rev ($mm)
$46.94
EBITDA ($mm)
$9.79
EBIT ($mm)
$4.05
Net Income ($mm)
$2.48
Employees
282
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: BSE:532790
 
 
 
 
 
 
 
 
Tanla Mobile
Tanla Mobile
Tanla is one of the largest cloud communication providers in the world. Tanla provides cloud solutions for messaging, voice, and IoT. Their solutions handle over 200 billion business communications annually. Tanla adopts cutting-edge technologies to meet the needs of a diverse clientele.
year
2019
rev ($mm)
$167.93
EBITDA ($mm)
$12.63
EBIT ($mm)
($14.56)
Net Income ($mm)
Employees
300
  • drill down
  • watch
Ticker: OTCPK:CLWA
 
 
 
 
 
 
 
 
Fuze
Fuze
Fuze is a global cloud communications and collaboration software platform for the enterprise. Through an innovative and consumer-inspired unified experience, Fuze enables seamless transition between voice, video, messaging, and content sharing.
year
2009
rev ($mm)
$16.35
EBITDA ($mm)
($5.84)
EBIT ($mm)
($8.14)
Net Income ($mm)
$0.94
Employees
49
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: NasdaqCM:CXDO
 
 
 
 
 
 
 
 
Crexendo, Inc.
Crexendo, Inc.
Crexendo, Inc. is an award-winning premier provider of UCaaS (Unified Communications as a Service), call center, collaboration services, and other cloud business services that are designed to provide enterprise-class cloud services to any size business at affordable monthly rates.
year
2020
rev ($mm)
$15.79
EBITDA ($mm)
$1.31
EBIT ($mm)
$1.18
Net Income ($mm)
$1.01
Employees
56
  • drill down
  • watch
Ticker: SHOR
 
 
 
 
 
 
 
 
ShoreTel Inc.
ShoreTel Inc.
ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.
year
2015
rev ($mm)
$360.44
EBITDA ($mm)
$28.62
EBIT ($mm)
$9.73
Net Income ($mm)
Employees
1063
  • drill down
  • watch
Ticker: OB:PEXIP
 
 
 
 
 
 
 
 
Pexip AS
Pexip is a video communication platform that empowers and connects people across borders, business and technologies. Their scalable platform enables high-quality video meetings, with enterprise-grade security, and is easily adapted to fit customers’ IT requirements and existing infrastructure.
year
2021
rev ($mm)
$88.71
EBITDA ($mm)
($18.66)
EBIT ($mm)
($22.60)
Net Income ($mm)
Employees
451
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: DGII
 
 
 
 
 
 
 
 
Digi International
Digi International
Digi International is a global provider of mission-critical machine-to-machine and Internet of Things connectivity products and services. They help their customers create next-generation connected products and deploy and manage critical communications infrastructures in demanding environments.
year
2021
rev ($mm)
$302.69
EBITDA ($mm)
$36.43
EBIT ($mm)
$16.09
Net Income ($mm)
$10.21
Employees
656
  • drill down
  • watch
Ticker: TSXV:STC
 
 
 
 
 
 
 
 
Sangoma Technologies Corp.
Sangoma Technologies Corp.
Sangoma is a leading provider of hardware and software components that enable or enhance IP Communications Systems for voice, data and video applications. Sangoma’s connectivity solutions are used in leading unified communications, PBX, IVR, contact center and data-communication applications.
year
2021
rev ($mm)
$133.76
EBITDA ($mm)
$14.60
EBIT ($mm)
$6.33
Net Income ($mm)
$0.61
Employees
330
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
  • watch
Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2021
rev ($mm)
$354.33
EBITDA ($mm)
($171.05)
EBIT ($mm)
($216.52)
Net Income ($mm)
Employees
976
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2021
rev ($mm)
$2.19
EBITDA ($mm)
($0.88)
EBIT ($mm)
($0.90)
Net Income ($mm)
$0.04
Employees
0
  • drill down
  • watch
Ticker: VGL
 
 
 
 
 
 
 
 
Vigil Health Solutions
Vigil Health Solutions is a leader in innovative call systems and resident monitoring solutions for senior living. The Vigil Integrated Care Management System is the one platform that addresses resident needs throughout the full continuum of care.
year
2021
rev ($mm)
$5.16
EBITDA ($mm)
$0.82
EBIT ($mm)
$0.81
Net Income ($mm)
$0.67
Employees
0
  • drill down
  • watch
Ticker: AVYA
 
 
 
 
 
 
 
 
Avaya Inc.
Avaya Inc.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
year
2021
rev ($mm)
$2,968.00
EBITDA ($mm)
$481.00
EBIT ($mm)
$263.00
Net Income ($mm)
$18.00
Employees
8266
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2022
rev ($mm)
$1,428.88
EBITDA ($mm)
($147.23)
EBIT ($mm)
($185.64)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Smartsheet
Smartsheet
Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
year
2020
rev ($mm)
$300.18
EBITDA ($mm)
($97.23)
EBIT ($mm)
($111.66)
Net Income ($mm)
Employees
1742
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch