Like Hull

closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
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closed 4/27/2022 via BusinessWire

Press Ganey Associates, Inc., acquired Forsta

synopsis: Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology.
buyer: Press Ganey Associates, Inc. (PGND:$344.32)
Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. "
target: Forsta
Forsta is a leading global provider of market research, customer experience and employee experience technology. They power an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth.
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closed 3/16/2022 via PR Newswire

north highland, acquired Decooda

synopsis: North Highland, the leading change and transformation consultancy, has acquired Decooda, a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
buyer: north highland
North Highland is a leading change and transformation consultancy. North Highland helps businesses transform by placing people at the heart of every decision. They provide services for change management, program & project management, data & analytics, business analysis, and more. "
target: Decooda
Decooda is a scalable data platform. Decooda uses AI to accurately analyze customer interactions and reveal critical insights across numerous channels in real-time. Their platform enables businesses to better understand their customers and provide better experiences.
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closed 3/14/2022 via BusinessWire

360insights, acquired Webinfinity

synopsis: 360insights, a channel engagement and business optimization company, has acquired Webinfinity, a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
buyer: 360insights
360insights is a global channel technology provider offering its Channel Success Platform™, the first integrated software-as-a-service solution enabling brands to manage consumer rebates, volume incentives, sales allowances, points programs, and associated spending in one central location. "
target: Webinfinity
Webinfinity is a no-code engagement automation solution. Webinfinity enables brands to better manage, influence and engage their complex channel ecosystems. Their platform allows teams to build and manage personalized experiences for any ecosystem persona and use case.
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closed 2/25/2022 via BusinessWire

Upland Software, acquired BA-Insight Inc.

synopsis: Upland Software, a leader in cloud-based tools for digital transformation, has acquired BA Insight. BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.
buyer: Upland Software (UPLD:$302.02)
Upland helps global businesses accelerate digital transformation with a cloud software library that provides choice, flexibility, and value. Its products deliver the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. "
target: BA-Insight Inc.
BA Insight’s software portfolio transforms the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable. Their connector-based software works within the enterprise, customer portals, and web sites.
price ($mm)
$34
rev ($mm)
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closed 1/19/2022 via GlobeNewswire

ChargeBee, acquired Brightback

synopsis: Chargebee, the leading subscription management platform, has acquired Brightback, a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps users to deflect churn with personalized cancel experiences.
buyer: ChargeBee
Chargebee is a subscription billing and revenue management solution that helps SaaS businesses streamline their revenue operations. Chargebee integrates with the leading payment gateways to let businesses automate recurring payment collection along with invoicing, accounting, SaaS metrics and more. "
target: Brightback
Brightback is a customer retention platform for subscription businesses. Brightback provides an automated customer retention solution that enables businesses to grow customer lifetime value. Their platform helps retention leaders to deflect churn with personalized cancel experiences.
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closed 4/4/2022 via BusinessWire

MasterCard Incorporated, acquired Dynamic Yield

synopsis: Mastercard has acquired Dynamic Yield, a state-of-the-art personalization platform and decision engine company, from McDonald's. Dynamic Yield’s technology is a natural addition to Mastercard’s existing suite of services that help brands deliver more effective and trusted customer experiences across channels.
buyer: MasterCard Incorporated (MA:$18,884.00)
Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. "
target parent: McDonald's Corporation
target: Dynamic Yield
Dynamic Yield helps enterprise brands quickly deliver and test personalized, optimized, and synchronized digital customer interactions. Its SaaS platform uses advanced AI and other technologies to support 400+ brands across the retail, financial services, and travel industries, among others.
price ($mm)
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announced 11/17/2021 via Company Press Release

Tableau Software, will acquire Narrative Science Inc.

synopsis: Narrative Science, a developer of data storytelling software, will be acquired by Salesforce. Upon the close of this transaction, Narrative Science will become part of the Tableau team within Salesforce. As the world’s leading analytics platform, Tableau offers visual analytics with powerful AI, data management, and collaboration.
buyer parent: Salesforce.com, Inc.
buyer: Tableau Software (DATA:$1,191.61)
Tableau helps people see and understand data. As the world's leading analytics platform, Tableau offers visual analytics with powerful AI, data management and collaboration. "
target: Narrative Science Inc.
Narrative Science develops data storytelling technologies with a vision to put data and analytics in the hands of everyone by combining analytics with innovative and consumer-like user experiences.
price ($mm)
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closed 11/17/2021 via Company Press Release

Litmus, acquired Kickdynamic

synopsis: Litmus, a leader in email marketing, has acquired Kickdynamic, an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
buyer: Litmus
Litmus helps more than 250,000 marketers make email better. The web-based email creation, testing and analytics platform empowers marketers, designers and agencies to confidently deliver a superior subscriber experience. "
target: Kickdynamic
Kickdynamic is an email toolkit in the UK. Kickdynamic enables marketers to automate their email content production. Their tools allows users to deliver live, automated and relevant content that creates compelling and meaningful customer experiences.
price ($mm)
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closed 11/1/2021 via GlobeNewswire

QuestionPro, acquired Bryght AI

synopsis: QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform that helps companies drive customer retention, satisfaction, conversion and compliance by analyzing digital customer brand engagement.
buyer: QuestionPro
Founded in 2006, QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, They offer tools for the creation, distribution, and analysis of surveys. "
target: Bryght AI
Bryght AI is a conversational intelligence and scoring platform that helps drive customer retention, satisfaction, and conversion while also protecting a company brand. Using AI, Bryght AI analyzes and score the effectiveness of millions of customer messages.
price ($mm)
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closed 9/30/2021 via BusinessWire

Terminus Software, LLC., acquired Zylotech

synopsis: Terminus, an account-based engagement platform, has acquired Zylotech, an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
buyer: Terminus Software, LLC.
Terminus is the leader of the account-based movement. The company's platform empowers marketing teams to create target account segments, engage them across every channel, provide insight and alerts to sales teams, and measure sales and marketing programs. "
target: Zylotech
Zylotech is an intelligent customer data platform. Zylotech connects information and insights to help companies deliver better customer experiences. Their platform gives operations-focused teams contact intelligence with data governance, ABM enablement, and AI-driven predictive analytics.
price ($mm)
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closed 9/15/2021 via BusinessWire

Dialpad, Inc., acquired Kare Knowledgeware

synopsis: Dialpad Inc., a leading cloud communications platform, has acquired Kare Knowledgeware, a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare provides an all-in-one platform that helps businesses to identify exit points and recover their users.
buyer: Dialpad, Inc.
Dialpad is a leading cloud communications platform. Dialpad turns conversations into opportunities and helps global teams make smarter calls, anywhere, anytime. Their products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems. "
target: Kare Knowledgeware
Kare Knowledgeware is a customer experience (CX) platform in the UK that optimizes workflow orchestration, knowledge management, and business intelligence. Kare automates traffic and drives strategic business decisions. Their platform helps businesses to identify exit points and recover their users.
price ($mm)
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closed 9/8/2021 via BusinessWire

Capillary, acquired Persuade

synopsis: Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, has acquired Persuade, a customer experience (CX) company. The acquisition further extends Capillary’s presence in North America and strengthens its position as the global customer loyalty and engagement leader.
buyer: Capillary
Singapore-based Capillary is a leading global customer loyalty and customer engagement solutions provider. The platform has unlocked customer retention potential for 400+ enterprises including top brands like PUMA, VF Corporation, Jotun, Levi’s, Domino’s, KFC, Pizza Hut, Asics, HP, and many more. "
target: Persuade
Persuade is a Minneapolis-based full-stack customer experience company with strong expertise in customer loyalty, digital experiences and analytical solutions. The company’s loyalty platform aims to create meaningful experiences across organizations that drive positive business results.
price ($mm)
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closed 9/1/2021 via BNC Analysis

ContentSquare, acquired Hotjar

synopsis: Contentsquare announced it has acquired rival Hotjar, bringing together two major players in the digital user experience and analytics space. Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved.
buyer: ContentSquare
France-based Contentsquare empowers brands to build better digital experiences. Its experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. "
target: Hotjar
Hotjar is a new powerful way to reveal true website user behavior and experiences in one central tool - giving a big picture of how a site's UX and conversion rates can be improved. All data is securely stored in the cloud and is accessible at lightning speed.
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announced 7/30/2021 via PR Newswire

Qualtrics, will acquire Clarabridge

synopsis: Qualtrics, the world's #1 Experience Management (XM) provider, will acquire Clarabridge, the leader in omnichannel conversational analytics. Clarabridge's sophisticated AI-powered platform allows companies to capture and analyze customer feedback from indirect sources such as social media, emails, support calls, chats, and product reviews.
buyer parent: SAP SE
buyer: Qualtrics (:$894.40)
Qualtrics, the world’s No. 1 Experience Management (XM) platform and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product, and brand. "
target: Clarabridge
Clarabridge helps the world's leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered conversational analytics, Clarabridge's platform enables brands to extract actionable insights from every customer interaction to grow sales, ensure compliance and more.
price ($mm)
$1,125
rev ($mm)
EBITDA ($mm)
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closed 7/15/2021 via Company Press Release

CSG International, Inc., acquired Kitewheel

synopsis: CSG, the leader in innovative customer engagement, revenue management, and payments solutions, has acquired Kitewheel, the leading provider for customer journey orchestration and analytics. Kitewheel helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
buyer: CSG International, Inc. (CSGS:$1,012.85)
For over 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. CSG manages billions of customer interactions annually with its award-winning suite of software and services. "
target: Kitewheel
Kitewheel is the leading provider for customer journey orchestration and analytics. Kitewheel’s Customer Journey Hub helps enterprise brands to plan and deliver real-time journeys and personalized experiences across all customer interaction channels and systems.
price ($mm)
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closed 7/7/2021 via Company Press Release

panagenda, acquired Perfrax

synopsis: panagenda, a global leader for analysis, monitoring and optimization of collaboration IT landscapes, has acquired Perfrax, a digital experience monitoring solution for Microsoft Office365. Perfrax accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, network connectivity, and more.
buyer: panagenda
panagenda is a global leader for analysis, monitoring and optimization of collaboration IT landscapes. panagenda aims to make IT landscapes more efficient. They offer services and products for analysis & optimization, Domino app analysis, Microsoft 365 endpoint performance monitoring, and more. "
target: Perfrax
Perfrax is a digital experience monitoring solution for Microsoft Office365. Perfrax's TrueDEM solution accurately identifies problems and isolates root causes. Their software provides solutions for real user monitoring, end point monitoring, network connectivity, and more.
price ($mm)
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announced 3/24/2021 via PR Newswire

Thoma Bravo, LLC, will acquire Calabrio, Inc

synopsis: Thoma Bravo, a leading private equity investment firm focused on the software and technology-enabled services sectors, will acquire Calabrio, the customer experience intelligence company. Calabrio provides products and services to help companies streamline customer service, support, and workforce management through cloud-first software systems.
buyer: Thoma Bravo, LLC
Thoma Bravo is a leading private equity firm focused on the software and technology-enabled services sectors. Thoma Bravo partners with a company’s management team to implement operating best practices, invest in growth initiatives and make acquisitions intended to accelerate revenue and earnings. "
target parent: Kohlberg Kravis Roberts & Co.
target: Calabrio, Inc
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The company's AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization.
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announced 3/5/2021 via BusinessWire

Medallia, will acquire Decibel Insight

synopsis: Medallia Inc. will acquire UK-based Decibel, a leader in digital experience analytics. With the acquisition, Medallia’s customer experience and engagement platform will seamlessly include always-on, unsolicited digital feedback, providing a single view of all customers and prospective customers at every point of their journey across all channels.
buyer: Medallia (MDLA:$495.90)
Medallia is the pioneer and market leader in Experience Management. The company's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. "
target: Decibel Insight
Based in the UK, Decibel helps organizations make every digital experience effortless. Decibel is the only analytics software in the world that can identify, score, and prioritize every online user experience impacting conversion, sales, and loyalty across a client's website and apps.
price ($mm)
$160
rev ($mm)
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announced 3/4/2021 via Company Press Release

Sitecore, will acquire Boxever

synopsis: Sitecore, the global leader in digital experience management software, will acquire Dublin-based Boxever Ltd., a SaaS-based Customer Data Platform (CDP) providing decisioning and experimentation, and Four51. Boxever's CDP will expand and enhance Sitecore's customer intelligence and AI-driven personalization tools.
buyer parent: EQT AB
buyer: Sitecore
Sitecore delivers a digital experience platform that empowers brands to build lifelong relationships with their customers. Sitecore is the only company that brings together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. "
target: Boxever
Based in Dublin, Boxever is a digital optimization platform that uses data and AI to help the world’s biggest brands make every customer interaction smarter and deliver game-changing customer experience.
price ($mm)
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closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
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announced 4/29/2021 via BusinessWire

MessageBird, will acquire SparkPost

synopsis: MessageBird, the world’s leading global omnichannel communication platform, has entered into definitive documentation to acquire US based SparkPost, the world’s largest, first and only predictive email intelligence platform.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: SparkPost
SparkPost is the industry’s most trusted email optimization platform. SparkPost helps senders reliably reach the inbox with powerful solutions to help them plan, execute and optimize their email programs.
price ($mm)
$600
rev ($mm)
EBITDA ($mm)
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closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
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closed 3/31/2021 via BNC Analysis

MessageBird, acquired Hull

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Hull, a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique experiences for their customers.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Hull
Hull is a real-time customer data platform. Hull helps brands to shape meaningful relationships with their customers by better understanding who they are. Their platform collects and unifies customer data to enable brands to create unique, personalized experiences for their customers.
price ($mm)
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closed 12/16/2020 via BNC Analysis

MessageBird, acquired Pusher Ltd.

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired Pusher, a London-based real-time web technologies company. Pusher’s tech, which focuses on in-app notifications and provides developer-friendly API and SDKs built around “push,” will help fill in gaps in MessageBird’s communication platform.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: Pusher Ltd.
UK-based Pusher aims to lower the barriers for developers who want to build real-time features into their websites and apps. The company offers bi-directional hosted APIs that are flexible, scalable, and easy to use, allowing users to build real-time charts, notifications, in-app chat, and more.
price ($mm)
$35
rev ($mm)
EBITDA ($mm)
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announced 5/12/2022 via GlobeNewswire

Zoom, will acquire Solvvy

synopsis: Zoom Video Communications, Inc. will acquire Solvvy, a leading conversational AI and automation platform for customer support. Together, Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support.
buyer: Zoom (ZM:$4,099.86)
Zoom helps businesses and organizations connect to others, share ideas, make plans, and build toward a future limited only by imagination. Its frictionless communications platform is the only one that started with video as its foundation, and Zoom has set the standard for innovation ever since. "
target: Solvvy
Solvvy is the leading Conversational AI platform for customer support. Solvvy enables fast, personalized resolutions for customers, improves agent productivity, and uncovers valuable insights that empower support leaders and their teams.
price ($mm)
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closed 3/10/2022 via BusinessWire

Dixa ApS, acquired Solvemate GmbH

synopsis: Danish customer support innovator Dixa has acquired analytics leader Miuros, and automation pioneer Solvemate. Based in Berlin, Solvemate's customer service platform lets brands create a painless customer experience with the power of AI to give instant, personal, reliable answers via any customer-facing channel.
buyer: Dixa ApS
Headquartered in Copenhagen, Dixa is a customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way called Customer Friendship. "
target: Solvemate GmbH
Based in Germanny, Solvemate is a leader in customer service experience automation. Its customer service platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
price ($mm)
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closed 1/27/2022 via Company Press Release

Atlassian Pty Ltd., acquired Percept.AI

synopsis: Atlassian has acquired Percept.AI, an AI-powered virtual agent technology provider. They let customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
buyer: Atlassian Pty Ltd. (TEAM:$2,430.82)
Atlassian is a leading provider of collaboration, development, and issue tracking software for teams. With over 100,000 global customers, Atlassian is advancing the power of collaboration with products including Jira, Jira Service Desk, Jira Ops, Confluence, Bitbucket, Trello, and more. "
target: Percept.AI
Percept is the no-code AI Chatbot that understands customers. It lets customer service teams increase customer satisfaction and maintain it even as demand grows, and use automation to enable self-service, deflect contacts, and make agents more productive at scale.
price ($mm)
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announced 12/16/2021 via Company Press Release

Zurich Financial Services Group, will acquire AlphaChat

synopsis: Zurich Insurance Group, a leading multi-line insurer, will acquire AlphaChat, a conversational AI platform in Estonia. AlphaChat makes customer service more efficient. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
buyer: Zurich Financial Services Group (SWX:ZURN:$71,344.00)
Switzerland-based Zurich Insurance Group is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. "
target: AlphaChat
AlphaChat is a conversational AI platform in Estonia. AlphaChat makes customer service more efficient and customers happy. Their platform allows users to quickly set up automated AI chatbots for customer support. They help businesses to increase resolution rates and reduce agent workloads.
price ($mm)
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closed 11/17/2021 via Company Press Release

CleverTap, acquired PatchUS

synopsis: CleverTap, the world’s leading user engagement and retention cloud, has completed the acquisition of Patch, a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps.
buyer: CleverTap
CleverTap is a modern, integrated, retention cloud that empowers digital consumer brands to increase customer retention and lifetime value. For brands that understand and value user retention, CleverTap drives context and individualization with the help of a unified and deep data layer. "
target: PatchUS
Patch is a unique technology that enables businesses to brand and embed communication channels — including in-app voice, chat, and push notifications — directly into consumer apps. Patch is designed to provide seamless, contextual, and secure communications between companies and consumers.
price ($mm)
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closed 11/11/2021 via Company Press Release

Exotel Techcom Pvt. Ltd., acquired Cogno AI

synopsis: Exotel, one of India’s largest cloud telephony companies, has acquired Cogno AI, a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences at scale. Their cloud-based platform allows agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
buyer: Exotel Techcom Pvt. Ltd.
Exotel is one of India’s largest cloud telephony companies. Their aim is to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel’s cloud telephony eliminates the need to invest in any hardware or maintenance. "
target: Cogno AI
Cogno AI is a conversational AI company in India. Cogno AI enables businesses to set up world class customer experiences rapidly at scale. Their cloud-based platform allows live agents to connect with customers across all digital touchpoints and features AI chatbots for common support queries.
price ($mm)
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closed 7/21/2021 via PR Newswire

LivePerson, Inc., acquired E-bot7

synopsis: LivePerson, Inc., a global leader in conversational AI, has acquired e-bot7, a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
buyer: LivePerson, Inc. (LPSN:$424.43)
LivePerson is a global leader in conversational AI. LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their AI-powered conversational cloud makes it easy for consumers to ask questions and make purchases in the messaging channels they use every day. "
target: E-bot7
e-bot7 is a German conversational AI company. e-bot7 integrates artificial intelligence to increase the efficiency of customer service. Their chatbot automates customer-facing conversations to help businesses improve customer experiences, increase sales, and reduce costs.
price ($mm)
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closed 7/15/2021 via BNC Analysis

LeadDesk Oy, acquired GetJenny

synopsis: LeadDesk, a European SaaS contact centre software vendor, has acquired GetJenny Ltd, a Finnish company specialized in automating customer service with AI. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
buyer: LeadDesk Oy (HLSE:LEADD:$16.30)
LeadDesk is a Finnish software company operating in the cloud-based software market in Europe. The company offers the LeadDesk cloud service for high volume sales and customer service and has grown to a leading cloud service vendor in sales and customer service in the Nordics. "
target: GetJenny
GetJenny is a Finnish company specialized in automating customer service with artificial intelligence. GetJenny's JennyBot is a no-code chatbot that users can quickly teach and deploy. JennyBot solves customer inquiries automatically so companies can focus on more important tasks.
price ($mm)
$7.00
rev ($mm)
$2
EBITDA ($mm)
$0
EV / rev
4.2x
EV / EBITDA
21.1x
closed 5/20/2021 via PR Newswire

TeamSupport, acquired SnapEngage, LLC

synopsis: TeamSupport, a B2B customer support and success software company, has acquired SnapEngage, a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads and lower cost per interaction.
buyer: TeamSupport
TeamSupport is an award-winning customer support software company purpose built for B2B software and technology companies. TeamSupport provides a comprehensive suite of post-sale customer support and customer success solutions that enable teams to work together to solve customer issues. "
target: SnapEngage, LLC
SnapEngage is a leading enterprise chat software for customer support and customer success teams. SnapEngage helps B2B businesses to drive customer engagement. Their premier chat platform enables their clients to capture more leads, increase CSAT/NPS and lower cost per interaction.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/12/2021 via Company Press Release

Appier, will acquire BotBonnie

synopsis: Appier announced the acquisition of BotBonnie, an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers.
buyer: Appier (TSE:4180:$81.82)
Appier is a technology company in Taiwan that provides artificial intelligence (AI) platforms to help enterprises solve their most challenging business problems. Their AIXON platform uses machine learning and AI to turn data into insights to help businesses find and grow their target audience. "
target: BotBonnie
BotBonnie is an automated conversational engagement service company. BotBonnie uses a SaaS platform to create chatbots for companies with multiple online communication channels to strengthen online interaction with customers. Based in Taiwan, BotBonnie provides services for international brands.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 4/28/2021 via BNC Analysis

Lime Technologies AB, will acquire Userlike

synopsis: Lime Technologies AB, a Nordic provider of CRM solutions, will acquire Userlike UG, a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels.
buyer parent: Monterro
buyer: Lime Technologies AB (OM:LIME:$41.02)
Lime helps businesses all over the Nordics to become better at customer care. The company develops and sells digital products for ”Customer Relationship Management”, development and management of customer relationships. Lime was founded in 1990 and has 220 employees. "
target: Userlike
Userlike is a leading provider of customer messaging solutions in Germany. Userlike offers a SaaS-based live chat software solution that helps businesses to win and nurture customers across messaging channels. Their software offers solutions for website chat, chatbots, customer messaging, and more.
price ($mm)
$24*
rev ($mm)
$4
EBITDA ($mm)
EV / rev
6.9x
EV / EBITDA
announced 4/21/2021 via PR Newswire

Triller, Inc., will acquire Amplify.ai

synopsis: Triller, an AI-powered music video app, will acquire Amplify.ai, a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
buyer parent: Proxima Media
buyer: Triller, Inc.
Triller is an AI-powered music video app. Triller allows users to create professional-looking videos in a matter of seconds. The app provides over 100 video filters and makes it easy to create and share videos through various social media channels. "
target: Amplify.ai
Amplify.ai is a global leader in Conversational AI and brand amplification. Amplify.ai offers a comment moderation solution for Facebook and Instagram that delivers real-time comment analysis. They enable brands to engage customers in personalized conversations across the customer journey.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 3/31/2021 via BNC Analysis

MessageBird, acquired 24sessions

synopsis: MessageBird, the Dutch omnichannel cloud communications platform, has acquired 24sessions, a video-first customer engagement platform in the Netherlands. 24sessions enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
buyer: MessageBird
Amsterdam-based MessageBird connects companies to their customers on billions of devices through versatile and reliable communication APIs. MessageBird's SMS, Chat, and Voice APIs revolutionize company-customer interactions by making contact easier, more efficient, and more accessible. "
target: 24sessions
24sessions is a video-first customer engagement platform in the Netherlands. 24sessions helps businesses to personally connect with their customers via video. Their platform enables businesses to host secure video calls on their site and allows their customers to book or start an instant video call.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/16/2020 via BNC Analysis

D1 Brazil, acquired Smarkio

synopsis: D1, a customer experience management platform in Brazil, has acquired Smarkio, a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
buyer: D1 Brazil
D1 is a customer experience management platform in Brazil. D1 allows companies to create documents, design journeys, and monitor the performance of their communications and customer engagement. Their platform helps brands to save money and focus on their most efficient communication channels. "
target: Smarkio
Smarkio is a multi-channel marketing automation software solution in Brazil and Portugal. Smarkio's cloud-based solution automates communication between brands and their consumers. Their platform uses AI and chatbots to help brands improve their customer service.
price ($mm)
$15
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 10/7/2020 via PR Newswire

Ruby Receptionists, acquired Pure Chat

synopsis: Ruby, the premier provider of live virtual receptionist and chat services for small businesses, is pleased to announce the acquisition of Pure Chat. Based in Scottsdale, Arizona, Pure Chat provides live self-chat software as well as an AI-powered chat technology called Artibot.
buyer parent: Updata Partners
buyer: Ruby Receptionists
Ruby® cultivates great relationships for more than 10,000 businesses and their customers. Their proprietary, leading-edge technology empowers live virtual receptionists to deliver personalized experiences while allowing business owners to spend more time serving customers and growing their business."
target: Pure Chat
Pure Chat was born with a simple premise: to help entrepreneurs and small teams have better conversations with leads and customers. Since launching in 2012, small businesses have generated over three million chats on the Pure Chat platform.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 7/29/2020 via PR Newswire

Zenvia Mobile e Serviços Digitais S.A., acquired Sirena

synopsis: Zenvia, a technology company that simplifies the relationship between companies and consumers, announces the acquisition of Sirena, a startup that offers communication solution for sales teams via WhatsApp. With the deal, the Brazilian company starts operating throughout Latin America, with offices in the USA, Argentina, Brazil and Mexico.
buyer: Zenvia Mobile e Serviços Digitais S.A. (ZENV:$96.87)
Zenvia, driven by the purpose of Simplifying the World, enables 8,000 companies to simplify the experience of 200 million people through its Communication Platform. Zenvia's innovative technology allows it to adopt channels such as WhatsApp, SMS and Voice at any time during the customer's journey. "
target: Sirena
Sirena helps organizations to simplify communication via WhatsApp with their customers. Sirena's technology allows centralizing WhatsApp communication for sales teams, automating part of the consumer journey through bots, and broadcasting value notifications to the end customer.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
closed 6/24/2020 via PR Newswire

CloudEngage, acquired AnswerDash

synopsis: CloudEngage, the world's most intuitive web personalization platform, today announced the acquisition of AnswerDash, a leading provider of AI powered self-service support and ecommerce solutions. The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time.
buyer: CloudEngage
CloudEngage provides the world's most intuitive personalization ecosystem at an industry-best price. CloudEngage helps organizations deliver unique and tailored experiences to their web visitors, significantly increasing conversion rates. "
target: AnswerDash
The AnswerDash AI-powered self-service support platform enables companies to deliver the right information in the right place at the right time, on websites, mobile apps or chat. AnswerDash integrates with the most popular knowledge bases and ticketing systems, including Freshdesk, and Salesforce.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA
announced 5/26/2020 via BNC Analysis

CM Telecom, will acquire CX Company

synopsis: CM.com, a global Conversational Commerce platform, will acquire CX Company, a Dutch cloud-based digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI).
buyer: CM Telecom (ENXTAM:CMCOM:$259.55)
Netherlands-based CM provides Conversational Commerce services from its cloud platform that connects enterprises and brands to the mobile phones of consumers worldwide. CM is also a licensed Payment Service Provider, offering card payments, domestic payment methods, and integrated payment methods. "
target: CX Company
Netherlands-based CX Company is a European leader in Conversational AI, Virtual Assistant, and Chatbots. CX Company helps its clients with personalized and automated conversations that drive improved customer experience and increase self-service rates.
price ($mm)
$17
rev ($mm)
$7
EBITDA ($mm)
EV / rev
2.5x
EV / EBITDA
announced 3/19/2020 via Company Press Release

Sinch AB, will acquire Chatlayer bvba

synopsis: Sinch AB, a global leader in cloud communications for mobile customer engagement, will acquire Chatlayer BV. Founded in Antwerp in early 2018, ChatLayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence (AI) and Natural Language Understanding (NLU).
buyer: Sinch AB (OM:SINCH:$1,362.30)
Sinch brings businesses and people closer with tools enabling personal engagement. Its leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video. "
target: Chatlayer bvba
Founded in 2018, Chatlayer is a platform to build high-performing chat- and voicebots that work in 100+ languages. Its custom-built AI ensures superior Natural Language Understanding and provides business users with actionable insights and advice on how to improve bot performance.
price ($mm)
$7.81
rev ($mm)
$1
EBITDA ($mm)
EV / rev
8.6x
EV / EBITDA
closed 2/27/2020 via BNC Analysis

Freshworks Inc., acquired AnswerIQ

synopsis: Freshworks has acquired AnswerIQ, a Seattle-area that sells AI-powered customer service software. San Mateo, Calif.-based Freshworks also sells customer service products, and the acquisition will complement its existing platform. AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
buyer: Freshworks Inc.
Freshworks provides customer engagement software, making it easy for customer support, sales and marketing professionals to communicate with customers. Freshworks offers a full suite of SaaS products that lets businesses share a 360-degree view of relevant customer information internally. "
target: AnswerIQ
AnsweriQ is an intelligent automation solution for customer service. Using the power of AI and IPA, AnsweriQ's suite of products help customer service leaders automate information and process-based cases.
price ($mm)
rev ($mm)
EBITDA ($mm)
EV / rev
EV / EBITDA

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BotBonnie

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Pure Chat

Sirena

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Chatlayer bvba

AnswerIQ

Geography
Matching Companies
Ticker: BIT:NSP
 
 
 
 
 
 
 
 
Neosperience
Neosperience
Neosperience is an Italian leader in digital customer experience solutions. Neosperience helps organizations engage, understand and grow their customer base. Their Neosperience Cloud platform enables businesses to deliver relevant experiences that drive loyalty and increase value.
year
2021
rev ($mm)
$23.14
EBITDA ($mm)
$4.28
EBIT ($mm)
$1.53
Net Income ($mm)
$0.35
Employees
158
  • drill down
  • watch
Ticker: ASX:MBM
 
 
 
 
 
 
 
 
Mobecom Limited
Mobecom Limited
Mobecom is an enterprise customer experience management platform with a focus on the loyalty and rewards industry. The company's core Mosaic software helps businesses across a range of industries customer, operate and manage their own loyalty programs.
year
2020
rev ($mm)
$2.14
EBITDA ($mm)
($4.48)
EBIT ($mm)
($4.58)
Net Income ($mm)
$1.29
Employees
0
  • drill down
  • watch
Ticker: FIVN
 
 
 
 
 
 
 
 
Five9, Inc.
Five9, Inc.
Five9 is a leading provider of cloud contact center software for the intelligent contact center space. Five9 provides end-to-end solutions with omnichannel routing, analytics, workforce optimization, and AI to increase agent productivity and deliver tangible business results.
year
2021
rev ($mm)
$477.70
EBITDA ($mm)
$17.51
EBIT ($mm)
($11.37)
Net Income ($mm)
Employees
1549
  • drill down
  • watch
Ticker: DEXO
 
 
 
 
 
 
 
 
Thryv
Thryv
Thryv's flagship software includes everything small business owners need to manage their work, in a single package. With over 20 industry customizations and a fully mobile interface, technology previously reserved for big businesses is now at the fingertips of small business owners nationwide.
year
2021
rev ($mm)
$1,115.87
EBITDA ($mm)
$326.50
EBIT ($mm)
$230.91
Net Income ($mm)
$206.29
Employees
2311
  • drill down
  • watch
Ticker: CRM
 
 
 
 
 
 
 
 
Salesforce.com, Inc.
Salesforce.com, Inc.
Salesforce.com, Inc., the Customer Success Platform and world's #1 CRM company, empowers companies to connect with their customers in a whole new way. Their Salesforce Service Cloud customer service app empowers enterprises to deliver amazing customer service experiences anywhere and on any device.
year
2023
rev ($mm)
$26,492.00
EBITDA ($mm)
$3,846.00
EBIT ($mm)
$548.00
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: PEGA
 
 
 
 
 
 
 
 
Pegasystems, Inc.
Pegasystems, Inc.
Pegasystems delivers business agility and empowers organizations to rapidly improve execution and seize new opportunities. Pegasystems is the recognized leader in business process management and is also ranked as a leader in customer relationship management software by leading industry analysts.
year
2020
rev ($mm)
$995.46
EBITDA ($mm)
($119.27)
EBIT ($mm)
($139.34)
Net Income ($mm)
Employees
5155
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Zeta Global
Zeta Global
Zeta Global Holdings Corp. is a leading data-driven, cloud-based marketing technology company that empowers enterprises to acquire, grow and retain customers more efficiently.
year
2021
rev ($mm)
$458.34
EBITDA ($mm)
($198.60)
EBIT ($mm)
($244.53)
Net Income ($mm)
Employees
1434
  • drill down
  • watch
Ticker: VELT
 
 
 
 
 
 
 
 
Velti plc
Velti plc
Velti is a global provider of mobile marketing and advertising technology and solutions that enable brands, advertising agencies, mobile operators and media to implement highly targeted, interactive and measurable campaigns by communicating with and engaging consumers via their mobile devices.
year
2011
rev ($mm)
$189.20
EBITDA ($mm)
($0.46)
EBIT ($mm)
($3.47)
Net Income ($mm)
Employees
1036
  • drill down
  • watch
Ticker: ENXTPA:ALBFR
 
 
 
 
 
 
 
 
Sidetrade SA
Sidetrade SA
Sidetrade is a SaaS pioneer, offering companies solutions for financial customer relationship management. Sidetrade combines its cloud computing technology, Sidetrade Network, with expert resources and best practice to create value for companies.
year
2020
rev ($mm)
$32.78
EBITDA ($mm)
$3.53
EBIT ($mm)
$3.44
Net Income ($mm)
$3.27
Employees
229
  • drill down
  • watch
Ticker: VERB
 
 
 
 
 
 
 
 
VERB Technology Company, Inc.
VERB Technology Company, Inc.
VERB Technology Company, Inc. is rapidly emerging as the market leader in interactive video data collection and analysis applications. VERB provides customer relationship management (CRM), lead generation, and video marketing software applications under the brand name TAGG.
year
2020
rev ($mm)
$10.36
EBITDA ($mm)
($16.68)
EBIT ($mm)
($17.93)
Net Income ($mm)
Employees
10
  • drill down
  • watch
Ticker: TSE:3999
 
 
 
 
 
 
 
 
KnowledgeSuite Inc.
KnowledgeSuite Inc.
Based in Japan, KnowledgeSuite offers SaaS software for SFA (sales support) / CRM (customer management).
year
2018
rev ($mm)
$7.93
EBITDA ($mm)
EBIT ($mm)
$0.63
Net Income ($mm)
$0.79
Employees
  • drill down
  • watch
Ticker: JASDAQ:385
 
 
 
 
 
 
 
 
Synergy Marketing, Inc.
Synergy Marketing, Inc.
Synergy Marketing, Inc. is a marketing technology company in Japan. It offers customer relationship management (CRM) implementation through cloud and agent services, such as building and maintaining IT infrastructure, and planning CRM implementation.
year
2014
rev ($mm)
$38.65
EBITDA ($mm)
$5.52
EBIT ($mm)
$3.36
Net Income ($mm)
$4.31
Employees
208
  • drill down
  • watch
Ticker: GB:RGO
 
 
 
 
 
 
 
 
2ergo Group plc
2ergo Group plc
2ergo Group plc provides mobile coupons and vouchers, loyalty, proximity, and payment solutions for various organizations to develop and execute their mobile strategy in the United Kingdom and the United States. It offers podifi and TikTap.
year
2013
rev ($mm)
$5.81
EBITDA ($mm)
($6.32)
EBIT ($mm)
($8.37)
Net Income ($mm)
Employees
67
  • drill down
  • watch
Ticker: HUBS
 
 
 
 
 
 
 
 
HubSpot, Inc.
HubSpot, Inc.
HubSpot is the world's leading inbound marketing and sales platform. Over 13,500 customers in more than 90 countries use HubSpot's software, services, and support to transform the way they attract, engage, and delight customers.
year
2020
rev ($mm)
$817.15
EBITDA ($mm)
($31.49)
EBIT ($mm)
($50.82)
Net Income ($mm)
Employees
3981
  • drill down
  • watch
Ticker: OM:PTRK
 
 
 
 
 
 
 
 
Physitrack
Physitrack
Physitrack is an Apple Mobility Partner and the world leader in the provision of Virtual Care and Telehealth technology. Physitrack works with tens of thousands of public and private healthcare providers around the world helping them care for several million patients per year.
year
2021
rev ($mm)
$8.23
EBITDA ($mm)
$1.12
EBIT ($mm)
$1.09
Net Income ($mm)
Employees
49
  • drill down
  • watch
Ticker: LPSN
 
 
 
 
 
 
 
 
LivePerson, Inc.
LivePerson, Inc.
LivePerson offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices.
year
2021
rev ($mm)
$424.43
EBITDA ($mm)
($3.76)
EBIT ($mm)
($34.17)
Net Income ($mm)
Employees
1235
  • drill down
  • watch
Ticker: ZENV
 
 
 
 
 
 
 
 
Zenvia Mobile e Serviços Digitais S.A.
Zenvia Mobile e Serviços Digitais S.A.
ZENVIA is a customer experience communications platform in Brazil. ZENVIA empowers companies to transform their existing customer communications from physical and impersonal interactions into highly scalable, digital first and hyper contextualized experiences across the customer journey.
year
2021
rev ($mm)
$96.87
EBITDA ($mm)
($12.98)
EBIT ($mm)
($14.15)
Net Income ($mm)
Employees
470
  • drill down
  • watch
Ticker: WSE:ITL
 
 
 
 
 
 
 
 
InteliWISE
InteliWISE utilizes language recognition and interactive video technology to optimize online customer service experiences. They are enabling the digital transformation of the Customer Engagement and Service, by providing the intelligent, AI – powered, industry – leading cloud-based services.
year
2016
rev ($mm)
$0.42
EBITDA ($mm)
$0.07
EBIT ($mm)
$0.07
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: WSE:VRC
 
 
 
 
 
 
 
 
Vercom S.A.
Vercom S.A.
Since 2005, Poland-based Vercom has been creating global cloud communication platforms (CPaaS) that enable companies to build and develop lasting relationships with recipients through multiple channels : communication : email, sms, push, instant messaging (OTT).
year
2020
rev ($mm)
EBITDA ($mm)
EBIT ($mm)
Net Income ($mm)
Employees
0
  • drill down
  • watch
Ticker: JCDA
 
 
 
 
 
 
 
 
Jacada Ltd.
Jacada Ltd.
Jacada is the leading provider of contact center automation software. Jacada provides a low code platform that assists contact center agents in real-time during live customer interactions. Their Customer Assist solution enables companies to provide support using AI-powered virtual agents.
year
2017
rev ($mm)
$14.70
EBITDA ($mm)
($3.98)
EBIT ($mm)
($4.17)
Net Income ($mm)
Employees
106
  • drill down
  • watch
Ticker: OTCPK:TLNU
 
 
 
 
 
 
 
 
Telecorp Inc.
Telecorp Inc.
Telecorp is an emerging provider of communication solutions to an array of companies and industries including, automotive, real estate, financial, health, charities, and many more. Telecorp offers creative software solutions for communicating with customers at levels never seen before.
year
2012
rev ($mm)
EBITDA ($mm)
($0.05)
EBIT ($mm)
($0.07)
Net Income ($mm)
Employees
  • drill down
  • watch
Ticker: FSLY
 
 
 
 
 
 
 
 
Fastly
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create digital experiences quickly, securely, and reliably by processing, serving, and securing its customers’ applications as close to their end-users as possible.
year
2021
rev ($mm)
$354.33
EBITDA ($mm)
($171.05)
EBIT ($mm)
($216.52)
Net Income ($mm)
Employees
976
  • drill down
  • watch
Ticker: VGL
 
 
 
 
 
 
 
 
Vigil Health Solutions
Vigil Health Solutions is a leader in innovative call systems and resident monitoring solutions for senior living. The Vigil Integrated Care Management System is the one platform that addresses resident needs throughout the full continuum of care.
year
2021
rev ($mm)
$5.16
EBITDA ($mm)
$0.82
EBIT ($mm)
$0.81
Net Income ($mm)
$0.67
Employees
0
  • drill down
  • watch
Ticker: AVYA
 
 
 
 
 
 
 
 
Avaya Inc.
Avaya Inc.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world.
year
2021
rev ($mm)
$2,968.00
EBITDA ($mm)
$481.00
EBIT ($mm)
$263.00
Net Income ($mm)
$18.00
Employees
8266
  • drill down
  • watch
Ticker: ZEN
 
 
 
 
 
 
 
 
Zendesk
Zendesk
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 60,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages.
year
2021
rev ($mm)
$1,338.60
EBITDA ($mm)
($136.07)
EBIT ($mm)
($166.68)
Net Income ($mm)
Employees
5860
  • drill down
  • watch
Ticker: UCNN
 
 
 
 
 
 
 
 
UCN
UCN
UCN is the leading provider of all-in-one, off-premises contact handling services that improve the customer contact experience and the productivity of those handling the contacts.
year
2006
rev ($mm)
$82.80
EBITDA ($mm)
$0.99
EBIT ($mm)
($7.50)
Net Income ($mm)
Employees
181
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Serviceware SE
Serviceware SE
Serviceware provides software solutions for digitising and automating service processes. Their Enterprise Service Management (ESM) platform comprises of helpLine (Service Management), anafee (Financial Management), Careware (Field and Customer Service Management), and SABIO (Knowledge Management).
year
2019
rev ($mm)
$66.51
EBITDA ($mm)
$5.29
EBIT ($mm)
$4.79
Net Income ($mm)
Employees
378
  • drill down
  • watch
Ticker: egan
 
 
 
 
 
 
 
 
eGain Communications
eGain is the leading provider of cloud customer engagement hub software. Their top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world.
year
2014
rev ($mm)
$59.34
EBITDA ($mm)
$0.36
EBIT ($mm)
($1.50)
Net Income ($mm)
Employees
550
  • drill down
  • watch
Ticker:
 
 
 
 
 
 
 
 
Smartsheet
Smartsheet
Smartsheet is a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
year
2020
rev ($mm)
$300.18
EBITDA ($mm)
($97.23)
EBIT ($mm)
($111.66)
Net Income ($mm)
Employees
1742
  • drill down
  • watch
Ticker: ELOY
 
 
 
 
 
 
 
 
eLoyalty Corporation
eLoyalty Corporation
eLoyalty is a Customer Interaction Consulting and Managed Services company which has been designing and implementing large-scale Customer Interaction Solutions since 1990, and serves many of the leading companies in health care, financial services, utilities and pharmaceuticals.
year
2010
rev ($mm)
$88.10
EBITDA ($mm)
($8.10)
EBIT ($mm)
($12.32)
Net Income ($mm)
Employees
431
  • drill down
  • watch